IT Support Analyst

IT Support Analyst We require an IT Support Analyst in the IT department of a fast paced, demanding and successful manufacturing business in Leicester. The successful candidate will be able to demonstrate at least 5 years’ experience in an IT Support / Helpdesk position. The IT Support Analyst will be required to provide user support on the systems that are used to run the business; these systems are predominately deployed on VMware / Citrix and Windows architecture, therefore knowledge of these technologies is important to the role. Knowledge of business processes used in a manufacturing environment is highly advantageous. Purpose of Job: • Act as 1st and 2nd line telephone / email support for helpdesk issues. • Problem-solve a wide range of IT problems. • Escalate unresolved helpdesk calls to the appropriate parties. • Assist in the housekeeping and preventative maintenance of IT systems. • Assist the Systems Administrator in the deployment of hardware, software and security policies. • Update and maintain change management records as per company policy. • Perform a range of operational IT duties, including server checks, backup maintenance Knowledge, skills, attitude, physical capability and experience required: Qualifications: - • 5 GCSE’s between grades A to C including Maths and English. • MTCS on a Windows 7 subject • ITIL Foundation Level Certification in Service Management (preferred) Key Skills: • Excellent general IT skills. Exposure to Windows 7 and 8 / Windows Server / Symantec Endpoint Protection / Citrix Xenapp / VMWare / SQL Server/ Appassure and Linux • An understanding of computer hardware and networks. • A confident Telephone manner • Trustworthy and of high Integrity. • Self Motivated and organised • Great Interpersonal skills • Compliant and methodical with processes. Desirable; Knowledge of business processes and systems used in a manufacturing environment (ERP Systems, CNC Systems) is advantageous. Personal Qualities: - • Enthusiastic & innovative,” Can Do” attitude. • Good written and oral communication skills. • Be a team-player within a small local team, and much larger corporate organisation. • Able to work within a demanding environment where continuous improvement is the norm