Support Technician

  • CVL
  • Hertfordshire, UK
  • Sep 09, 2016

Job Description

Support Technician - Hertfordshire SDL Solutions is seeking an experienced candidate to join our clients team in Hertfordshire to support their technical operations in the education sector. Knowledge and hands on experience required: Network Layer 2, Layer 3, TCP-IP, Vlans, WANs, routing and routing protocols Troubleshooting LAN and WAN Configuring network devices including switch, router, firewall Domain Name System (dns) principles and practice Supporting end users in an IT environment Word processing and spreadsheets Desirable knowledge and hands on experience: Project management Server and other equipment installation internet proxy services, principles, configuration Linux server/system administration and configuration Windows server administration understanding of Virtual Private Networks Responsibilities within this role: Supporting schools’ use of the clients products and services Configuration and installation of the clients products (training will be given) Dealing will general enquiries and support issues via ticketing system Acknowledge and investigate automated performance alerts Linux Server administration Assist technical team in Research and Development It is essential that the candidate has their own car/small van, holds a full UK driving license and be willing to use their vehicle to travel on business within the UK on a regular basis. (Expenses and mileage will be paid). Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London