Job Description
Support Technician - Hertfordshire
SDL Solutions is seeking an experienced candidate to join our clients team in Hertfordshire to support their technical operations in the education sector.
Knowledge and hands on experience required:
Network Layer 2, Layer 3, TCP-IP, Vlans, WANs, routing and routing protocols
Troubleshooting LAN and WAN
Configuring network devices including switch, router, firewall
Domain Name System (dns) principles and practice
Supporting end users in an IT environment
Word processing and spreadsheets
Desirable knowledge and hands on experience:
Project management
Server and other equipment installation
internet proxy services, principles, configuration
Linux server/system administration and configuration
Windows server administration
understanding of Virtual Private Networks
Responsibilities within this role:
Supporting schools’ use of the clients products and services
Configuration and installation of the clients products (training will be given)
Dealing will general enquiries and support issues via ticketing system
Acknowledge and investigate automated performance alerts
Linux Server administration
Assist technical team in Research and Development
It is essential that the candidate has their own car/small van, holds a full UK driving license and be willing to use their vehicle to travel on business within the UK on a regular basis. (Expenses and mileage will be paid).
Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London