Customer Insight & Business Intelligence Analyst

  • CVL
  • Berkshire, UK
  • Sep 09, 2016
Business Intelligence

Job Description

Customer Insight & Business Intelligence Analyst Berkshire, £26-30K The company This business specialises in events and experiential activity for a range of blue chip clients across the UK and has a well known range of clients. The role The main focus of the role will be to work closely with internal customer to develop business intelligence and/or performance management reporting solutions and overall analytics to improve insight/decision-making internally and for clients to gain that competitive advantage. * Lead analytical projects designed to undertake key business behaviours that drive customer retention and engagement * Work with clients to determine functional report requirements * Design, build, test and develop reports, score cards and dashboards * Identify opportunities to develop forecasts, statistical models, and data driven analysis to drive marketing and merchandising efforts around customer behaviour What's in it for you? * Working hours are 40 hrs p.w. * Holidays start at 20 days and after one full year, increase by 1 day per year to a maximum of 30 days * NEST pension scheme after 3 months * Private Healthcare after 2 years (non-contributory) * Quarterly Attendance Bonus of £25 per quarter if no sickness * Citroen staff discount scheme for new lease cars * Flexible working hours for Campaign and Operations staff: can start 30 mins later / earlier, reduce lunch break to 30 mins and adjust leaving time at the end of the day * Complimentary breakfast & fresh fruit & teas & coffees available * Free on-site parking at Head Office * Lots of Company socials! Desired Qualifications, Knowledge & Experience * Highly analytical, data-driven individual with a degree (preferably in a relevant subject area i.e. Economics, Maths, Computer Science, Business Studies) * Previous experience of succeeding and adding value in a similar role * Excellent communication skills, both written and spoken, and ability to present data in a user-friendly format using diagrams, tables, charts, graphs, and reports * Able to identify trends and create models to estimate future circumstances * Advanced Excel skills and sound understanding of campaign reporting and analysis * In tune with the latest developments in data analysis * High level of IT literacy (SQL query) including ability to analyse data, use spreadsheets and produce reports * Agency experience (preferable) If you would like to know more about the role and the agency please apply via the link or directly on our website