Tank have been engaged to recruit a Service Desk Analyst/First Line Support Consultant for our key client based in Corsham. Due to the nature of the client you must hold current SC Clearance. Responsibilities include: Logging and tracking calls to the Service Desk Accurate logging of support queries Escalating when required Collaborate with other support teams and internal stakeholders to facilitate a resolution for user issues. Experience required: Experience in a similar role Experience in an ITIL environment advantageous Office 365 Administration Experience working with 3rd party software To be considered send your CV ASAP
Mar 29, 2024
Contractor
Tank have been engaged to recruit a Service Desk Analyst/First Line Support Consultant for our key client based in Corsham. Due to the nature of the client you must hold current SC Clearance. Responsibilities include: Logging and tracking calls to the Service Desk Accurate logging of support queries Escalating when required Collaborate with other support teams and internal stakeholders to facilitate a resolution for user issues. Experience required: Experience in a similar role Experience in an ITIL environment advantageous Office 365 Administration Experience working with 3rd party software To be considered send your CV ASAP
SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems / service statuses. CORE SKILLS - Knowledge of Operating Systems (MS Windows), Active Directory, Laptop support, experience with a Service Desk tool such as ServiceNow, previous IT / 1st Line support knowledge, excellent communication skills - both written and verbal. What you'll get in return This position is full-time in the York Office. The salary on offer is between £23,000 - £26,000.Please Note - Vetting and Security Clearance will need to be passed prior to starting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems / service statuses. CORE SKILLS - Knowledge of Operating Systems (MS Windows), Active Directory, Laptop support, experience with a Service Desk tool such as ServiceNow, previous IT / 1st Line support knowledge, excellent communication skills - both written and verbal. What you'll get in return This position is full-time in the York Office. The salary on offer is between £23,000 - £26,000.Please Note - Vetting and Security Clearance will need to be passed prior to starting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Mar 28, 2024
Full time
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Mar 25, 2024
Full time
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Summary Job Description for Service Desk Analyst: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. The Service Desk Analyst is the central point of contact between IT and its users on a daily basis. Via phone call, Service Portal, or email, it is where users log incidents (disruptions or potential disruptions in service availability or quality) & requests (routine requests for services).The Service Desk Analyst will provide first and second line technical support to internal staff, working with applications and systems to undertake analysis, diagnosis and resolution of user incidents & requests. Main Responsibilities Main Responsibilities for Service Desk Analyst: Act as a single point of contact for phone calls, emails & portal notifications from staff regarding IT incidents and requests. Receive, log and manage calls from internal staff via telephone, email and IM Aid with helping the Field Support Engineers maintain an Asset Database - CMDB. Provide 1st and 2nd line support and troubleshoot IT related problems from in-house software to hardware, such as Smartphones, Laptops, PCs and Printers. Troubleshoot basic network issues. Escalate unresolved calls to the appropriate support team Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Manage tickets and ensure all incidents are resolved in accordance with their SLAs. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Provide basic in-house training, advice and guidance in MS Office applications used (Word, Excel, Outlook, PowerPoint). Maintain a knowledge base of known faults, errors and resolutions Perform basic IT support activities, such as creating user accounts, reset passwords, amend access, as some examples Arrange for external technical support where problems cannot be resolved in house. Ideal Candidate Essential Criteria for Service Desk Analyst: Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Demonstrable experience in IT Service Desk and or Call Centre experience. Excellent communication skills and telephone manner. Self-motivation, who is a customer focused achiever and gains satisfaction from providing excellent customer service. Excellent organisational skills. Basic user & security group Active Directory administration knowledge. Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, and Office 365. Desirable Criteria for Service Desk Analyst: Experience working in a secure, accredited or regulated environment.
Mar 25, 2024
Full time
Summary Job Description for Service Desk Analyst: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. The Service Desk Analyst is the central point of contact between IT and its users on a daily basis. Via phone call, Service Portal, or email, it is where users log incidents (disruptions or potential disruptions in service availability or quality) & requests (routine requests for services).The Service Desk Analyst will provide first and second line technical support to internal staff, working with applications and systems to undertake analysis, diagnosis and resolution of user incidents & requests. Main Responsibilities Main Responsibilities for Service Desk Analyst: Act as a single point of contact for phone calls, emails & portal notifications from staff regarding IT incidents and requests. Receive, log and manage calls from internal staff via telephone, email and IM Aid with helping the Field Support Engineers maintain an Asset Database - CMDB. Provide 1st and 2nd line support and troubleshoot IT related problems from in-house software to hardware, such as Smartphones, Laptops, PCs and Printers. Troubleshoot basic network issues. Escalate unresolved calls to the appropriate support team Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Manage tickets and ensure all incidents are resolved in accordance with their SLAs. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Provide basic in-house training, advice and guidance in MS Office applications used (Word, Excel, Outlook, PowerPoint). Maintain a knowledge base of known faults, errors and resolutions Perform basic IT support activities, such as creating user accounts, reset passwords, amend access, as some examples Arrange for external technical support where problems cannot be resolved in house. Ideal Candidate Essential Criteria for Service Desk Analyst: Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Demonstrable experience in IT Service Desk and or Call Centre experience. Excellent communication skills and telephone manner. Self-motivation, who is a customer focused achiever and gains satisfaction from providing excellent customer service. Excellent organisational skills. Basic user & security group Active Directory administration knowledge. Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, and Office 365. Desirable Criteria for Service Desk Analyst: Experience working in a secure, accredited or regulated environment.
Are you looking to work within a growing organisation and expand your Service Support skills? The Service Support Analyst will be part of the UK workstation team who work within the wider Group IT department (400 people) to provide support to all UK users and services requests for workstation hardware/software/accessories. The new Service Analyst will need to be equally comfortable, confident, and professional whether on the end of a phone or 'hands-on' at a desk, they will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business. They will need to be able to manage and prioritise their own workload whilst ensuring they work well within an already well-established team. Sopra Steria is primarily a Windows laptop house but there is an increasing use of Apple MacBook's. What you'll be doing: Build workstations (laptop/desktop) and troubleshooting any issues associated with the build Carry out request activities such as software installation, assignment of accessories, installation of additional workstation memory etc. Take control of 1st/2nd line workstation support incidents, this may be local hardware support or remote applications support, updating assigned incident records with all progress that occurs, including any actions to correct problems Liaise with 3rd line IT teams (including external 3rd party) for additional support of servers, network equipment, voice and video hardware and mobile devices Identify any areas of difficulty, or areas for improvement, and make recommendations for improvements Maintain security and policy compliance while performing technical tasks Act as stock assistant for workstation accessories held in the Bristol office, reporting to the Stock manager on stock levels/reorder requirements What you'll bring: Demonstrable experience of working as a Service Analyst on small to medium service management environments Good working knowledge and experience of associated service management tools, techniques and methods, ideally ServiceNow Good experience working independently and working within a remote team in an IT Environment Good Windows 10/11 operating system support skills Good experience with Microsoft Office applications particularly the O365 suite Good experience with Workstation hardware support (laptop/desktop) Knowledge of ITIL service management processes and practice. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location: Bristol - Office 2 days a week Security Clearance Level: BPSS Internal Recruiter: Jen Whiteside Salary: £24,000 - £28,000 per annum Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads. We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us! We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 23, 2022
Full time
Are you looking to work within a growing organisation and expand your Service Support skills? The Service Support Analyst will be part of the UK workstation team who work within the wider Group IT department (400 people) to provide support to all UK users and services requests for workstation hardware/software/accessories. The new Service Analyst will need to be equally comfortable, confident, and professional whether on the end of a phone or 'hands-on' at a desk, they will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business. They will need to be able to manage and prioritise their own workload whilst ensuring they work well within an already well-established team. Sopra Steria is primarily a Windows laptop house but there is an increasing use of Apple MacBook's. What you'll be doing: Build workstations (laptop/desktop) and troubleshooting any issues associated with the build Carry out request activities such as software installation, assignment of accessories, installation of additional workstation memory etc. Take control of 1st/2nd line workstation support incidents, this may be local hardware support or remote applications support, updating assigned incident records with all progress that occurs, including any actions to correct problems Liaise with 3rd line IT teams (including external 3rd party) for additional support of servers, network equipment, voice and video hardware and mobile devices Identify any areas of difficulty, or areas for improvement, and make recommendations for improvements Maintain security and policy compliance while performing technical tasks Act as stock assistant for workstation accessories held in the Bristol office, reporting to the Stock manager on stock levels/reorder requirements What you'll bring: Demonstrable experience of working as a Service Analyst on small to medium service management environments Good working knowledge and experience of associated service management tools, techniques and methods, ideally ServiceNow Good experience working independently and working within a remote team in an IT Environment Good Windows 10/11 operating system support skills Good experience with Microsoft Office applications particularly the O365 suite Good experience with Workstation hardware support (laptop/desktop) Knowledge of ITIL service management processes and practice. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location: Bristol - Office 2 days a week Security Clearance Level: BPSS Internal Recruiter: Jen Whiteside Salary: £24,000 - £28,000 per annum Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads. We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us! We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Farnborough Airport Limited
Farnborough Airport (FAB), Farnborough, UK
What we are looking for:
Farnborough Airport Limited is looking to recruit an IT Support Analyst to work as part of the Airport’s IT function and report into the IT Support Manager
About the role:
The IT Support Analyst is responsible for operating the IT helpdesk and assisting the IT Support Manager in maintaining the company’s IT systems. The IT Support Analyst will be part of a rotating shift pattern, covering 06:30-19:30 Monday-Friday and including an out of hours on-call system.
Within this role you will work as part of a team to:
Operating the IT Helpdesk and providing 1st/2nd line support as a single point of contact for all incoming IT issues for infrastructure, hardware, and software
Receive and resolve calls from the IT Helpdesk and manage user expectations – by phone, email and in person
Troubleshooting and diagnosis of hardware and business software and escalate where necessary.
Deployment of new hardware/software and continuing existing hardware refresh/replacement schemes
Maintaining appropriate documentation.
Involvement with project work
Assisting the IT Support Manager in providing continuous and appropriate IT service to FAL employees
Take part in the on-call rota to carry out daily checks and to provide urgent support out of hours when necessary – this includes additional compensation
About you: Skills, Qualifications and Experience
Essential
Full, clean driving license
Must be able to meet CRC security clearance requirements
Excellent standard of accuracy and professionalism.
Excellent technical and computer skills.
Ability to work shifts
Minimum 3 years’ experience providing IT support
Advanced IT skills
AD, Windows 10, Office 2016/2019/365, hardware, configuring PCs.
Desirable
Experience of working in an airport or aviation setting
What we can offer you:
Competitive salary
25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
Workplace pension scheme with enhanced employer contributions
Life assurance
Access to medical plan including a range of private treatments (after probation period)
Sustainable travel scheme
Company sick pay scheme
Free onsite parking
Cycle to work scheme
Training and development opportunities
Access to an Employee Assistance programme and helpline
Discount on accommodation and food/beverage at affiliated hotel and pub
Access to discount and savings scheme
Electric vehicle scheme (after 1 years’ service)
You’ll also get all kinds of other great perks, like social events and special employee offers.
May 10, 2022
Full time
What we are looking for:
Farnborough Airport Limited is looking to recruit an IT Support Analyst to work as part of the Airport’s IT function and report into the IT Support Manager
About the role:
The IT Support Analyst is responsible for operating the IT helpdesk and assisting the IT Support Manager in maintaining the company’s IT systems. The IT Support Analyst will be part of a rotating shift pattern, covering 06:30-19:30 Monday-Friday and including an out of hours on-call system.
Within this role you will work as part of a team to:
Operating the IT Helpdesk and providing 1st/2nd line support as a single point of contact for all incoming IT issues for infrastructure, hardware, and software
Receive and resolve calls from the IT Helpdesk and manage user expectations – by phone, email and in person
Troubleshooting and diagnosis of hardware and business software and escalate where necessary.
Deployment of new hardware/software and continuing existing hardware refresh/replacement schemes
Maintaining appropriate documentation.
Involvement with project work
Assisting the IT Support Manager in providing continuous and appropriate IT service to FAL employees
Take part in the on-call rota to carry out daily checks and to provide urgent support out of hours when necessary – this includes additional compensation
About you: Skills, Qualifications and Experience
Essential
Full, clean driving license
Must be able to meet CRC security clearance requirements
Excellent standard of accuracy and professionalism.
Excellent technical and computer skills.
Ability to work shifts
Minimum 3 years’ experience providing IT support
Advanced IT skills
AD, Windows 10, Office 2016/2019/365, hardware, configuring PCs.
Desirable
Experience of working in an airport or aviation setting
What we can offer you:
Competitive salary
25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
Workplace pension scheme with enhanced employer contributions
Life assurance
Access to medical plan including a range of private treatments (after probation period)
Sustainable travel scheme
Company sick pay scheme
Free onsite parking
Cycle to work scheme
Training and development opportunities
Access to an Employee Assistance programme and helpline
Discount on accommodation and food/beverage at affiliated hotel and pub
Access to discount and savings scheme
Electric vehicle scheme (after 1 years’ service)
You’ll also get all kinds of other great perks, like social events and special employee offers.
Are you a second line support analyst looking for a new role? This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi. What you'll be doing: Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements. Work closely with 1st Line support teams. Assist in change & configuration management. Ensure problems and incidents are resolved in-line with ITIL processes. Keep clear and concise documentation to support other team members. Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable. What you'll bring: Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level. Good all round technical support experience with Microsoft products and services. Basic networking skills including diagnostics. Strong analytical and problem solving skills. Strong communication skills both written and oral. It would be great if you had: Experience of ITIL methodology Active Directory, Cloud Apps, MS-SQL. Experience with Virtualisation software. Basic scripting knowledge (e.g. PowerShell, SQL) If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Anywhere UK, remote home working. Security Clearance Level: Current SC, or eligibility to undergo the vetting process. Internal Recruiter: Paul Salary £25000-£30,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
Feb 05, 2022
Full time
Are you a second line support analyst looking for a new role? This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi. What you'll be doing: Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements. Work closely with 1st Line support teams. Assist in change & configuration management. Ensure problems and incidents are resolved in-line with ITIL processes. Keep clear and concise documentation to support other team members. Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable. What you'll bring: Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level. Good all round technical support experience with Microsoft products and services. Basic networking skills including diagnostics. Strong analytical and problem solving skills. Strong communication skills both written and oral. It would be great if you had: Experience of ITIL methodology Active Directory, Cloud Apps, MS-SQL. Experience with Virtualisation software. Basic scripting knowledge (e.g. PowerShell, SQL) If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Anywhere UK, remote home working. Security Clearance Level: Current SC, or eligibility to undergo the vetting process. Internal Recruiter: Paul Salary £25000-£30,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
Service Desk Analyst - £12.50 per hour - 6 month initial contract - possibility of extension/permanent
- Southampton
**Please Note: Candidates wishing to be considered for this position will be required to satisfy full UK Security Clearance**
Our client, an international FTSE 100 Critical Services company, is seeking to appoint additional 1st Line Support Analysts to join their busy Service Desk based in Southampton. As the 1st Line Support Analyst you will assist the Service Desk with the day to day incoming calls, incident logging and escalation of technical issues to the 2nd & 3rd line teams.
Key tasks and Responsibilities:
* To answer calls received to the Service Desk, logging all calls received as issues or requests to agreed standards
* To utilise active listening techniques to understand and interpret customer requirements when logging calls, prioritising them against agreed SLAs
* To utilise problem analysis techniques to diagnose and rectify technical problems and queries following first line fix criteria, and where possible resolve at first call
* Escalate as appropriate to ensure a prompt restoration of service arranging for the relevant 2nd and 3rd line specialists to address and resolve incidents
* To perform a customer facing role focused on delivering first class customer service, against established Service Desk performance targets and SLA's
* To assist with mailbox processing when required, logging customer issues/requests and replying to any queries
* To respond to customer chases or escalations on calls professionally
* To log and escalate calls with third parties where required, ensuring communication back to the customer
* Log all incidents and service requests raised to an agreed standard of detail
* First line fixing of faults to an agreed percentage
* Perform customer facing role, focused on delivering against established Service Desk performance targets
* To action service requests,
Qualification and Experience:
* Proven Service/Help Desk experience
* Customer Service Experience, both face to face and over the phone
* Proven experience in using a Service Management system to manage all incidents and requests.
* Experience in troubleshooting Microsoft Applications, Printer faults and Operating systems.
Technical & Specialist Knowledge
* Ability to apply technical fixes, using agreed IT toolsets
* Ability to utilise active listening, analysing and understanding the needs of the customer
* ITIL awareness
* Ability to progress escalations
* An understanding of Active Directory, Exchange, Cisco IP Phones, Remote Assistance/Desktop, and Server Infrastructure
Sep 09, 2016
Service Desk Analyst - £12.50 per hour - 6 month initial contract - possibility of extension/permanent
- Southampton
**Please Note: Candidates wishing to be considered for this position will be required to satisfy full UK Security Clearance**
Our client, an international FTSE 100 Critical Services company, is seeking to appoint additional 1st Line Support Analysts to join their busy Service Desk based in Southampton. As the 1st Line Support Analyst you will assist the Service Desk with the day to day incoming calls, incident logging and escalation of technical issues to the 2nd & 3rd line teams.
Key tasks and Responsibilities:
* To answer calls received to the Service Desk, logging all calls received as issues or requests to agreed standards
* To utilise active listening techniques to understand and interpret customer requirements when logging calls, prioritising them against agreed SLAs
* To utilise problem analysis techniques to diagnose and rectify technical problems and queries following first line fix criteria, and where possible resolve at first call
* Escalate as appropriate to ensure a prompt restoration of service arranging for the relevant 2nd and 3rd line specialists to address and resolve incidents
* To perform a customer facing role focused on delivering first class customer service, against established Service Desk performance targets and SLA's
* To assist with mailbox processing when required, logging customer issues/requests and replying to any queries
* To respond to customer chases or escalations on calls professionally
* To log and escalate calls with third parties where required, ensuring communication back to the customer
* Log all incidents and service requests raised to an agreed standard of detail
* First line fixing of faults to an agreed percentage
* Perform customer facing role, focused on delivering against established Service Desk performance targets
* To action service requests,
Qualification and Experience:
* Proven Service/Help Desk experience
* Customer Service Experience, both face to face and over the phone
* Proven experience in using a Service Management system to manage all incidents and requests.
* Experience in troubleshooting Microsoft Applications, Printer faults and Operating systems.
Technical & Specialist Knowledge
* Ability to apply technical fixes, using agreed IT toolsets
* Ability to utilise active listening, analysing and understanding the needs of the customer
* ITIL awareness
* Ability to progress escalations
* An understanding of Active Directory, Exchange, Cisco IP Phones, Remote Assistance/Desktop, and Server Infrastructure
Job Description : Service Desk Analyst
The client is an ambitious authority, committed to being one of the leading Councils in the country at a time of major change by developing a high performing, highly engaged staff team to share the organisation’s values and deliver our corporate objectives.
JOB DESCRIPTION
Job title: Service Desk Analyst
Service: Customer and Corporate
Team: IT
Location: Surrey, GU7
Reporting to: Network & Service Desk Manager
Responsible for:
OUR ORGANISATIONAL VALUES
Openness At the site we value openness and honesty where communication is clear and constructive and actions are transparent.
Excellence At the site we value excellence, working in a consistent and professional way to achieve the highest standards possible, taking the time to recognise and celebrate success.
Fairness At the site we value fairness and respect, working with integrity to ensure that everyone is treated well and has equal access to the opportunities available.
Team Work At the site we value team work and collaboration, with approachable staff actively contributing to our shared corporate goals.
PRINCIPAL PURPOSE OF THE ROLE
• Provide technical support to all of the client’s IT users; those based at the main council offices in Godalming as well as office based support of remote workers and Councillors.
MAIN DUTIES AND ACCOUNTABILITIES
• Configure, install and provide 1st-line support for a wide range of desktop hardware / software including telephony and provide basic user training where appropriate
• Log, monitor and resolve Incidents and Service Requests;these records may be raised by phone, email or portal. Ensuring any calls that cannot be resolved by the IT Service Desk are allocated to an appropriate team in a timely manner.
• User management administration; including accounts and permissions
• Ensure Configuration Items such as hardware and software are maintained within the CMDB
• Update and propose Knowledge Base entries when new solutions are established.
• Monitor various automated jobs and ensure appropriate action on failure.
• Monitor server operation and report current or potential issues as appropriate.
• Perform regular maintenance on servers as appropriate.
• Process various batch files for automated payments and receipts.
• Provide ad-hoc assistance to the Service Desk Manager and other managers within the team if the need arises.
Business Continuity
• Play a pivotal role in business continuity planning and should the need arise assist in ensuring business recovery of key service provision in a 24 hour window.
DIMENSIONS OF THE ROLE
• Working within the Service Desk team of 3 providing support for 400+ member of staff and 57 Councillors
• Covering the hours of 08:45 – 17:15 Monday to Friday and 08:45 – 16:45 on a Friday
• The Service Desk team deals with, on average, over 1000 combined incidents and requests per month
AREAS OF ACCOUNTABILITY/PROBLEM SOLVING – DECISION MAKING / SCOPE FOR IMPACT
• Prioritising your tasks and allocating work to others as appropriate.
PLANNING/ORGANISING/CONTROLLING
• Raise awareness of regular repeat incidents and raise problems for further investigation.
CUSTOMERS AND CONTACTS
INTERNAL
• Staff users of the IT systems
• Councillors
EXTERNAL
• Suppliers
• Vendors
• Third Party Support
SERVICE/TEAM STRUCTURE
PERSON SPECIFICATION
Candidates must be able to fully demonstrate all essential criteria within their application form to be shortlisted for this role.
PERSON SPECIFICATION
ESSENTIAL CRITERIA HOW ASSESSED DESIRABLE CRITERIA HOW ASSESSED
QUALIFICATIONS/ EDUCATION / TRAINING / EXPERIENCE
• Educated to GCSE level or equivalent
A • Educated to A Level standard or equivalent
• ITIL Foundation
• SDI – Service Desk Analyst or similar IT qualification A / C
KNOWLEDGE /TECHNICAL SKILLS
• Experience in supporting Microsoft Offie Suites and Operating Systems
• Experience of support in an IT environment
• Experience with Micorosoft Active Directory and Exchange administration or similar A / I
A / I
A / I • Knowledge of Safeguarding
• Knowledge of ITIL Framework and ITSM Tools
• Knowledge of Citrix and Thin Client technologies
A / I
A
A
COMMUNICATION
• Excellent and clear verbal plus written communication
• Considers the needs of your audience when deciding how best to communicate.
A / I
A / I • Experience of communicating at different levels of an organization A
CUSTOMER SERVICE
• Experience working within a Customer Services environment.
• Understanding of and commitment to promoting equality and diversity in service delivery and employment.
• Able to remain calm under pressue A / I
A / I
A / I
Experience working within a Service Desk environment A
TEAM WORKING
• Proven ability to work as part of a team and on own initiative A / I
MANAGING SELF AND OTHERS
• Ability to prioritise work based on defined SLAs A / I
CAN DO APPROACH / ACHIEVING RESULTS
• Demonstrate ability to research and apply solutions to problems. A / I
SPECIAL REQUIREMENTS
• For business continuity purposes you are required to have access to the internet at home via broadband on a PC, laptop or tablet.
• Able to unpack and setup IT equipment A / I
A / I
• Able to work flexible hours when required
• Working at height using a ladder to access network switches
A / I
A
How assessed
A = Application CV/Personal Statement
C = Certificates/professional Registration
D = DBS police check
E = Exercise
I = Interview
M = Medical assessment
Basic Disclosure Clearance- Government Requirement for Accessing Council and Government Data
To comply with the Public Sector Networks (PSN) “Code of Connection”, at the site, like other public organisations, need to undertake basic disclosure checks for unspent convictions only, in respect of those staff who will access our IT systems. As a result, a Police Act Disclosure form, together with Guidance Notes, will be sent to you if you are successful in the appointment of this post.
For Official Use only
Job title: Service Desk Analyst Post no:
Service: Customer and Corporate JE score: 157
Team: IT Pay band: 10
Location: The Burys
Godalming,
Surrey GU7 Position type:
(if part time, working pattern) Full time
37 Hours/ Five day week
Competencies:
(level 1 – 4) Communication: 2
Customer Service: 2
Team Working: 2
Managing Self and Others: 1
Can do approach/Results 2
REVIEWED BY: David Allum DATE: 14/12/15
CHECKED IN: Employee Services this…? DATE: 14/12/15
LAST UPDATED: Add date DATE
Feb 21, 2016
Job Description : Service Desk Analyst
The client is an ambitious authority, committed to being one of the leading Councils in the country at a time of major change by developing a high performing, highly engaged staff team to share the organisation’s values and deliver our corporate objectives.
JOB DESCRIPTION
Job title: Service Desk Analyst
Service: Customer and Corporate
Team: IT
Location: Surrey, GU7
Reporting to: Network & Service Desk Manager
Responsible for:
OUR ORGANISATIONAL VALUES
Openness At the site we value openness and honesty where communication is clear and constructive and actions are transparent.
Excellence At the site we value excellence, working in a consistent and professional way to achieve the highest standards possible, taking the time to recognise and celebrate success.
Fairness At the site we value fairness and respect, working with integrity to ensure that everyone is treated well and has equal access to the opportunities available.
Team Work At the site we value team work and collaboration, with approachable staff actively contributing to our shared corporate goals.
PRINCIPAL PURPOSE OF THE ROLE
• Provide technical support to all of the client’s IT users; those based at the main council offices in Godalming as well as office based support of remote workers and Councillors.
MAIN DUTIES AND ACCOUNTABILITIES
• Configure, install and provide 1st-line support for a wide range of desktop hardware / software including telephony and provide basic user training where appropriate
• Log, monitor and resolve Incidents and Service Requests;these records may be raised by phone, email or portal. Ensuring any calls that cannot be resolved by the IT Service Desk are allocated to an appropriate team in a timely manner.
• User management administration; including accounts and permissions
• Ensure Configuration Items such as hardware and software are maintained within the CMDB
• Update and propose Knowledge Base entries when new solutions are established.
• Monitor various automated jobs and ensure appropriate action on failure.
• Monitor server operation and report current or potential issues as appropriate.
• Perform regular maintenance on servers as appropriate.
• Process various batch files for automated payments and receipts.
• Provide ad-hoc assistance to the Service Desk Manager and other managers within the team if the need arises.
Business Continuity
• Play a pivotal role in business continuity planning and should the need arise assist in ensuring business recovery of key service provision in a 24 hour window.
DIMENSIONS OF THE ROLE
• Working within the Service Desk team of 3 providing support for 400+ member of staff and 57 Councillors
• Covering the hours of 08:45 – 17:15 Monday to Friday and 08:45 – 16:45 on a Friday
• The Service Desk team deals with, on average, over 1000 combined incidents and requests per month
AREAS OF ACCOUNTABILITY/PROBLEM SOLVING – DECISION MAKING / SCOPE FOR IMPACT
• Prioritising your tasks and allocating work to others as appropriate.
PLANNING/ORGANISING/CONTROLLING
• Raise awareness of regular repeat incidents and raise problems for further investigation.
CUSTOMERS AND CONTACTS
INTERNAL
• Staff users of the IT systems
• Councillors
EXTERNAL
• Suppliers
• Vendors
• Third Party Support
SERVICE/TEAM STRUCTURE
PERSON SPECIFICATION
Candidates must be able to fully demonstrate all essential criteria within their application form to be shortlisted for this role.
PERSON SPECIFICATION
ESSENTIAL CRITERIA HOW ASSESSED DESIRABLE CRITERIA HOW ASSESSED
QUALIFICATIONS/ EDUCATION / TRAINING / EXPERIENCE
• Educated to GCSE level or equivalent
A • Educated to A Level standard or equivalent
• ITIL Foundation
• SDI – Service Desk Analyst or similar IT qualification A / C
KNOWLEDGE /TECHNICAL SKILLS
• Experience in supporting Microsoft Offie Suites and Operating Systems
• Experience of support in an IT environment
• Experience with Micorosoft Active Directory and Exchange administration or similar A / I
A / I
A / I • Knowledge of Safeguarding
• Knowledge of ITIL Framework and ITSM Tools
• Knowledge of Citrix and Thin Client technologies
A / I
A
A
COMMUNICATION
• Excellent and clear verbal plus written communication
• Considers the needs of your audience when deciding how best to communicate.
A / I
A / I • Experience of communicating at different levels of an organization A
CUSTOMER SERVICE
• Experience working within a Customer Services environment.
• Understanding of and commitment to promoting equality and diversity in service delivery and employment.
• Able to remain calm under pressue A / I
A / I
A / I
Experience working within a Service Desk environment A
TEAM WORKING
• Proven ability to work as part of a team and on own initiative A / I
MANAGING SELF AND OTHERS
• Ability to prioritise work based on defined SLAs A / I
CAN DO APPROACH / ACHIEVING RESULTS
• Demonstrate ability to research and apply solutions to problems. A / I
SPECIAL REQUIREMENTS
• For business continuity purposes you are required to have access to the internet at home via broadband on a PC, laptop or tablet.
• Able to unpack and setup IT equipment A / I
A / I
• Able to work flexible hours when required
• Working at height using a ladder to access network switches
A / I
A
How assessed
A = Application CV/Personal Statement
C = Certificates/professional Registration
D = DBS police check
E = Exercise
I = Interview
M = Medical assessment
Basic Disclosure Clearance- Government Requirement for Accessing Council and Government Data
To comply with the Public Sector Networks (PSN) “Code of Connection”, at the site, like other public organisations, need to undertake basic disclosure checks for unspent convictions only, in respect of those staff who will access our IT systems. As a result, a Police Act Disclosure form, together with Guidance Notes, will be sent to you if you are successful in the appointment of this post.
For Official Use only
Job title: Service Desk Analyst Post no:
Service: Customer and Corporate JE score: 157
Team: IT Pay band: 10
Location: The Burys
Godalming,
Surrey GU7 Position type:
(if part time, working pattern) Full time
37 Hours/ Five day week
Competencies:
(level 1 – 4) Communication: 2
Customer Service: 2
Team Working: 2
Managing Self and Others: 1
Can do approach/Results 2
REVIEWED BY: David Allum DATE: 14/12/15
CHECKED IN: Employee Services this…? DATE: 14/12/15
LAST UPDATED: Add date DATE
SC Cleared 1st Line Support Analyst - Peterborough
I am currently recruiting for an SC Cleared 1st Line Support Analyst in Peterborough, to support a rapidly growing Service Desk.
The successful candidate will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution.
The successful candidate should have proven customer service skills and a good technical background - relevant industry qualifications are favourable
The successful candidate must have valid SC clearance.
Responsibilities of the SC Cleared 1st Line Support Analyst include:
* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
* Provide an excellent level of customer service
* Providing 1st line service desk support
This is a temp to perm role, the pay will initially be £13.50 per hour and then will move to a permanent salary of £22,000.
The working days and hours are - Monday - Friday 8am - 6pm and 1 in 3 weekends Saturday 8am-4pm
Please send your CV to for consideration
Feb 21, 2016
SC Cleared 1st Line Support Analyst - Peterborough
I am currently recruiting for an SC Cleared 1st Line Support Analyst in Peterborough, to support a rapidly growing Service Desk.
The successful candidate will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution.
The successful candidate should have proven customer service skills and a good technical background - relevant industry qualifications are favourable
The successful candidate must have valid SC clearance.
Responsibilities of the SC Cleared 1st Line Support Analyst include:
* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
* Provide an excellent level of customer service
* Providing 1st line service desk support
This is a temp to perm role, the pay will initially be £13.50 per hour and then will move to a permanent salary of £22,000.
The working days and hours are - Monday - Friday 8am - 6pm and 1 in 3 weekends Saturday 8am-4pm
Please send your CV to for consideration