ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
ERP Systems Analyst - £55K Actively seeking an experienced Systems Analyst who is looking to progress into a new challenge. The role offered would give the successful candidate a chance to work within an innovative and ambitious manufacturer that have achieved significant year on year . They have an array of project plans for this year and the opportunity will see the successful candidate play an essential role in the management and upgrade of the internal system Microsoft Dynamics NAV. The role will require the successful candidate to commute to an office based in Lancashire. This role is a full time permanent position giving the successful candidate the platform to cross train to Microsoft Dynamics NAV/BC. They have a budget up to £55,000 experience dependant, an open working culture and the ability to undergo self-development and further training courses within Dynamics. Responsibilities will include: Thorough analysis for future projects as well as day to day higher level support Provide support to all entities of the business globally Oversee system expansion including the integration, migration and implementation of Microsoft Dynamics Business Central into the whole structure of the business My client is looking for candidates who can offer: Previous experience overseeing system applications Proficient working with various browser-based information management systems e.g. Workday or Share-point A strong understanding of ERP Systems Manufacturing process understanding (Essential) Strong interpersonal and communication skills both written and verbal To discuss this exciting opportunity in more detail, please contact Daniel Bard by phone on or send your current CV to .
Mar 28, 2024
Full time
ERP Systems Analyst - £55K Actively seeking an experienced Systems Analyst who is looking to progress into a new challenge. The role offered would give the successful candidate a chance to work within an innovative and ambitious manufacturer that have achieved significant year on year . They have an array of project plans for this year and the opportunity will see the successful candidate play an essential role in the management and upgrade of the internal system Microsoft Dynamics NAV. The role will require the successful candidate to commute to an office based in Lancashire. This role is a full time permanent position giving the successful candidate the platform to cross train to Microsoft Dynamics NAV/BC. They have a budget up to £55,000 experience dependant, an open working culture and the ability to undergo self-development and further training courses within Dynamics. Responsibilities will include: Thorough analysis for future projects as well as day to day higher level support Provide support to all entities of the business globally Oversee system expansion including the integration, migration and implementation of Microsoft Dynamics Business Central into the whole structure of the business My client is looking for candidates who can offer: Previous experience overseeing system applications Proficient working with various browser-based information management systems e.g. Workday or Share-point A strong understanding of ERP Systems Manufacturing process understanding (Essential) Strong interpersonal and communication skills both written and verbal To discuss this exciting opportunity in more detail, please contact Daniel Bard by phone on or send your current CV to .
ERP Systems Analyst - £55K - North Yorkshire Actively seeking an experienced Systems Analyst who is looking to progress into a new challenge. The role offered would give the successful candidate a chance to work within an innovative and ambitious manufacturer that have achieved significant year on year . They have an array of project plans for this year and the opportunity will see the successful candidate play an essential role in the management and upgrade of the internal system Microsoft Dynamics NAV. The role will require the successful candidate to commute to an office based in Lancashire. This role is a full time permanent position giving the successful candidate the platform to cross train to Microsoft Dynamics NAV/BC. They have a budget up to £55,000 experience dependant, an open working culture and the ability to undergo self-development and further training courses within Dynamics. Responsibilities will include: Thorough analysis for future projects as well as day to day higher level support Provide support to all entities of the business globally Oversee system expansion including the integration, migration and implementation of Microsoft Dynamics Business Central into the whole structure of the business My client is looking for candidates who can offer: Previous experience overseeing system applications Proficient working with various browser-based information management systems e.g. Workday or Share-point A strong understanding of ERP Systems Manufacturing process understanding (Essential) Strong interpersonal and communication skills both written and verbal To discuss this exciting opportunity in more detail, please contact Daniel Bard by phone on or send your current CV to .
Mar 28, 2024
Full time
ERP Systems Analyst - £55K - North Yorkshire Actively seeking an experienced Systems Analyst who is looking to progress into a new challenge. The role offered would give the successful candidate a chance to work within an innovative and ambitious manufacturer that have achieved significant year on year . They have an array of project plans for this year and the opportunity will see the successful candidate play an essential role in the management and upgrade of the internal system Microsoft Dynamics NAV. The role will require the successful candidate to commute to an office based in Lancashire. This role is a full time permanent position giving the successful candidate the platform to cross train to Microsoft Dynamics NAV/BC. They have a budget up to £55,000 experience dependant, an open working culture and the ability to undergo self-development and further training courses within Dynamics. Responsibilities will include: Thorough analysis for future projects as well as day to day higher level support Provide support to all entities of the business globally Oversee system expansion including the integration, migration and implementation of Microsoft Dynamics Business Central into the whole structure of the business My client is looking for candidates who can offer: Previous experience overseeing system applications Proficient working with various browser-based information management systems e.g. Workday or Share-point A strong understanding of ERP Systems Manufacturing process understanding (Essential) Strong interpersonal and communication skills both written and verbal To discuss this exciting opportunity in more detail, please contact Daniel Bard by phone on or send your current CV to .
The role I am actively seeking an enthusiastic IT/ Business Systems Analyst, with skills in ERP system improvement, for an exciting new role with a fast growing UK manufacturing organisation. With a multi-million pound turnover, and plans to grow out globally, my client is investing heavily in technology to drive business efficiency and growth. They are therefore looking to recruit a subject matter expert for their business critical Dynamics NAV system - somebody who can champion the system internally, assess ways in which the solution can be better utilised and drive through effective change projects. The role will also involve spearheading a future upgrade to Dynamics 365 Business Central and rolling out across the company. This interesting, progressive opportunity offers a hybrid working model, between home and modern Lancashire based offices. Responsibilities will include: Analysing business requirements, mapping out processes and developing FDDs Driving through effective change - involved in configuration and testing new functionality Training key users and consulting team around best use of NAV Third party/ stakeholder engagement - coordinating new releases/ developments Day to day system management, with occasional support tasks Preferable skills include: Experience in ERP/ business systems analysis and support, ideally Microsoft Dynamics Broad process understanding, ideally within a manufacturing/ production environment Confident in business process improvement - analysing ways to make system/ processes more efficient End to end functional lifecycle project lifecycle skills through to go-live Excellent communication/ stakeholder engagement skills Whats on offer? An exciting, fast paced role as the lead POC for Dynamics NAV internally Key involvement in upcoming upgrade to Dynamics 365 Business Central A competitive starting salary up to £55,000 (experience dependant) Excellent company benefits including bonus Collaborative team environment, with a tight knit company culture To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.or via email
Mar 22, 2024
Full time
The role I am actively seeking an enthusiastic IT/ Business Systems Analyst, with skills in ERP system improvement, for an exciting new role with a fast growing UK manufacturing organisation. With a multi-million pound turnover, and plans to grow out globally, my client is investing heavily in technology to drive business efficiency and growth. They are therefore looking to recruit a subject matter expert for their business critical Dynamics NAV system - somebody who can champion the system internally, assess ways in which the solution can be better utilised and drive through effective change projects. The role will also involve spearheading a future upgrade to Dynamics 365 Business Central and rolling out across the company. This interesting, progressive opportunity offers a hybrid working model, between home and modern Lancashire based offices. Responsibilities will include: Analysing business requirements, mapping out processes and developing FDDs Driving through effective change - involved in configuration and testing new functionality Training key users and consulting team around best use of NAV Third party/ stakeholder engagement - coordinating new releases/ developments Day to day system management, with occasional support tasks Preferable skills include: Experience in ERP/ business systems analysis and support, ideally Microsoft Dynamics Broad process understanding, ideally within a manufacturing/ production environment Confident in business process improvement - analysing ways to make system/ processes more efficient End to end functional lifecycle project lifecycle skills through to go-live Excellent communication/ stakeholder engagement skills Whats on offer? An exciting, fast paced role as the lead POC for Dynamics NAV internally Key involvement in upcoming upgrade to Dynamics 365 Business Central A competitive starting salary up to £55,000 (experience dependant) Excellent company benefits including bonus Collaborative team environment, with a tight knit company culture To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.or via email
Methods are currently seeking recruiting for an ITSM-focused Delivery Manager/Project Manager to join on a permanent basis. This will initially be considered a remote position due to current coronavirus conditions, however applicants should be willing to attend onsite in Farringdon/Victoria when required on an ad-hoc basis. Methods: Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Requirement: As a Delivery Manager/Project Manager you'll be involved in driving major Transformation for Methods' Service Management clients, operating in either Agile, Waterfall or Hybrid environments and able to call on your expertise to support delivery of service. We have an immediate assignment available where the post holder will be responsible for ensuring that our skilled, multidisciplinary Programme team utilise an Agile methodology to deliver one of our clients' Strategic Technology & Support Programmes. This will be done by ensuring the Programme team adopts agile/lean tools and techniques, helping the team to self-organise and removing obstacles that may impede their ability to deliver value. It will also include senior client stakeholder management, project problem solving, creative strategising and is likely to suit individuals with a project management background and broad breadth of experience. Applicants should have a solid background in managing multi-disciple delivery squads, handling multiple priorities, managing conflict, and influencing to ensure consistent and continuous high-quality delivery. This will be well suited for candidates with experience in operating on programmes/projects in complex organisations in a Delivery Manager, Project Manager or Senior SCRUM Master role. The role will be responsible for the following activities: Establishing the appropriate adoption of Agile Practices and Scrum-based Methodology Supporting the Programme Team to ensure continuous, incremental delivery of business value Driving and facilitating sprint Agile ceremonies - ensuring that they are aligned to best practice ie Daily Stand Up, Sprint Planning, Sprint Review, Sprint Retrospectives Removing impediments to the Development Team's progress Owning, tracking and updating metrics which illustrate team progress and performance Assisting in reporting to the Programme Board and engaging with Programme Sponsors Working with the Business Analysts to ensure that the Product Backlog is healthy and that Backlog Refinement is being utilised to ensure clarity of requirements Utilising Agile Methodology to identify opportunities for team improvement Essential Skills: At least 3+ years' experience working as a Scrum Master/Delivery Manager/Project Manager within an agile or waterfall environment. Applied knowledge of an Agile framework (Scrum, Kanban) Experience owning scrum processes (running stand-ups, sprint planning, etc.). Experience with JIRA/Atlassian administration (Confluence, workflows, dashboards, reporting) Strong investigation and analytical skills demonstrating the ability to approach complex problems. Experience working in complex Programme/Project environments Strong written, verbal and communication skills Excellent attention to detail Ability to work with stakeholders at all levels within the organisation. Self-motivated and driven and can work with minimal supervision. Ability to work under pressure and meet deadlines while handling multiple tasks. Proficient in Microsoft Suite including, Word, PowerPoint, Excel Bonus Skills: Experience working in an IT Service Management environment Security Cleared Qualifications and experience in any additional IT best practice frameworks and standards such as ISO20000, SAFe, MOF 4.0, LEAN and Lean Six Sigma, COBIT, TOGAF
Nov 05, 2021
Full time
Methods are currently seeking recruiting for an ITSM-focused Delivery Manager/Project Manager to join on a permanent basis. This will initially be considered a remote position due to current coronavirus conditions, however applicants should be willing to attend onsite in Farringdon/Victoria when required on an ad-hoc basis. Methods: Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Requirement: As a Delivery Manager/Project Manager you'll be involved in driving major Transformation for Methods' Service Management clients, operating in either Agile, Waterfall or Hybrid environments and able to call on your expertise to support delivery of service. We have an immediate assignment available where the post holder will be responsible for ensuring that our skilled, multidisciplinary Programme team utilise an Agile methodology to deliver one of our clients' Strategic Technology & Support Programmes. This will be done by ensuring the Programme team adopts agile/lean tools and techniques, helping the team to self-organise and removing obstacles that may impede their ability to deliver value. It will also include senior client stakeholder management, project problem solving, creative strategising and is likely to suit individuals with a project management background and broad breadth of experience. Applicants should have a solid background in managing multi-disciple delivery squads, handling multiple priorities, managing conflict, and influencing to ensure consistent and continuous high-quality delivery. This will be well suited for candidates with experience in operating on programmes/projects in complex organisations in a Delivery Manager, Project Manager or Senior SCRUM Master role. The role will be responsible for the following activities: Establishing the appropriate adoption of Agile Practices and Scrum-based Methodology Supporting the Programme Team to ensure continuous, incremental delivery of business value Driving and facilitating sprint Agile ceremonies - ensuring that they are aligned to best practice ie Daily Stand Up, Sprint Planning, Sprint Review, Sprint Retrospectives Removing impediments to the Development Team's progress Owning, tracking and updating metrics which illustrate team progress and performance Assisting in reporting to the Programme Board and engaging with Programme Sponsors Working with the Business Analysts to ensure that the Product Backlog is healthy and that Backlog Refinement is being utilised to ensure clarity of requirements Utilising Agile Methodology to identify opportunities for team improvement Essential Skills: At least 3+ years' experience working as a Scrum Master/Delivery Manager/Project Manager within an agile or waterfall environment. Applied knowledge of an Agile framework (Scrum, Kanban) Experience owning scrum processes (running stand-ups, sprint planning, etc.). Experience with JIRA/Atlassian administration (Confluence, workflows, dashboards, reporting) Strong investigation and analytical skills demonstrating the ability to approach complex problems. Experience working in complex Programme/Project environments Strong written, verbal and communication skills Excellent attention to detail Ability to work with stakeholders at all levels within the organisation. Self-motivated and driven and can work with minimal supervision. Ability to work under pressure and meet deadlines while handling multiple tasks. Proficient in Microsoft Suite including, Word, PowerPoint, Excel Bonus Skills: Experience working in an IT Service Management environment Security Cleared Qualifications and experience in any additional IT best practice frameworks and standards such as ISO20000, SAFe, MOF 4.0, LEAN and Lean Six Sigma, COBIT, TOGAF