Are you an experienced IT Field Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Field engineer to join their team. This exciting opportunity involves a mix of office and site-based roles (Mainly site visits with Northwest based clients) where you'll be responsible for overseeing our client's IT systems. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Benefits: Training and Development plans 21 Days holiday + Bank holiday Company Van Business Expenses paid for Monday - Friday (8:30 - 5:30) Job Title: IT Field Engineer Salary: GBP 25,000 - 30,000 DOE Location: Field based role (Mainly Northwest based clients) with main office in Wigan We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Are you an experienced IT Field Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Field engineer to join their team. This exciting opportunity involves a mix of office and site-based roles (Mainly site visits with Northwest based clients) where you'll be responsible for overseeing our client's IT systems. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Benefits: Training and Development plans 21 Days holiday + Bank holiday Company Van Business Expenses paid for Monday - Friday (8:30 - 5:30) Job Title: IT Field Engineer Salary: GBP 25,000 - 30,000 DOE Location: Field based role (Mainly Northwest based clients) with main office in Wigan We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Mar 29, 2024
Full time
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you an experienced IT Field Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Field engineer to join their team. This exciting opportunity involves a mix of office and site-based roles (Mainly site visits with Northwest based clients) where you'll be responsible for overseeing our client's IT systems. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Benefits: Training and Development plans 21 Days holiday + Bank holiday Company Van Business Expenses paid for Monday - Friday (8:30 - 5:30) Job Title: IT Field Engineer Salary: GBP 25,000 - 30,000 DOE Location: Field based role (Mainly Northwest based clients) with main office in Wigan We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Are you an experienced IT Field Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Field engineer to join their team. This exciting opportunity involves a mix of office and site-based roles (Mainly site visits with Northwest based clients) where you'll be responsible for overseeing our client's IT systems. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Benefits: Training and Development plans 21 Days holiday + Bank holiday Company Van Business Expenses paid for Monday - Friday (8:30 - 5:30) Job Title: IT Field Engineer Salary: GBP 25,000 - 30,000 DOE Location: Field based role (Mainly Northwest based clients) with main office in Wigan We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
This is an exciting opportunity for someone to join the technical support team in a fast growing and dynamic IT support business. My client are on a mission to be the preferred and trusted provider of IT services to small businesses throughout the North West of England (Liverpool, Manchester and surrounding areas). The business has grown significantly over the last few years and the owner/directors have ambitious plans for continued growth. They are now looking for a technically excellent, ambitious and enthusiastic Desktop Support Engineer to join the current team. You will report to the IT Support Manager but will be expected to be self-driven and be able to use your own initiative to deliver outstanding results. You will have excellent communication skills and a desire to deliver great customer service. Package Salary will be £20K to £24K dependent on experience Holidays will be 21 days per annum plus Bank Holidays. Additional days are accrued for each year of service up to a maximum of 24 days currently. Core hours are Monday to Friday, 8:30AM to 5:30PM with 1 hour for lunch (40 hours per week) although the nature of the business means that flexibility is required around this including working 10:00AM to 7:00PM when required (usually one week in every four) plus Saturday 10:00AM to 5:00PM on-call approximately once a month, plus other occasional weekend work. There will be additional compensation when covering the Saturday on-call shift. Location: The job is located in Speke, Merseyside This is an opportunity to join a dynamic and fast growing business as a front line engineer. You will use the latest support technology to provide outstanding service to its customer base of small and medium sized businesses. You will take calls and handle a wide variety of desktop and network related issues. You will handle calls from beginning to end wherever possible. You will enjoy hands on learning, dealing with customers, and thrive on a high volume and fast changing workload. The role mainly consists of: • Taking and recording calls into the office • Providing technical advice over the phone and on-site for desktop related issues • Dealing with customer support requests plus system alarms/alerts according to priority • Onsite customer visits to resolve problems You will be responsible for: • Constant customer dialogue and interaction on phone • Continue to move all outstanding issues/tasks along to completion in timely manner • Meet promises and commitments or renegotiate if you have good reason • Repairing, tracking and returning faulty computer equipment • Unpacking, assembling and testing new systems • Managing electronic support tickets and logging of activities in the database • Provide customers with realistic timescales for completion of work • Ordering parts and equipment on behalf of customers • Investigate faults and provide a brief fault report to the customer before undertaking repairs • Providing technical and system usage advice to customers • Perform other general administrative tasks • Seek help, advice and information freely and urgently when needed You will be experienced in the following technical aspects: • Working usage and technical knowledge of SME technologies, including: o PC hardware faultfinding and repair o General PC and laptop troubleshooting o Hardware and software experience together with experience of peripherals and accessories. Particularly in relation to fault diagnosis o Upgrading hardware o Cloning drives, copying and backing-up data o Installation, configuration and maintenance of Microsoft Windows XP and above o Microsoft Office all versions o LAN/WAN/Wifi/Internet networking maintenance and fault analysis/resolution o ADSL/Cable/PSTN/ISDN o TCP/IP / DNS o Routers / VPN / Firewalls o Active Directory o Office 365/POP/SMTP mail o Apple Mac (desirable) Attributes: You will need to be: • A natural analytical and problem solving person and able to learn on the fly • A confident communicator (including listening ability) and have a good telephone manner • Self-motivated • Keen to help and assist others • Willing to learn • Ambitious and hard working • Well presented, outgoing and friendly • Enthusiastic about technology and its use • Someone with both academic and work experience in a computing discipline, qualified with at least 5 GCSE s or equivalent including English and Maths. It would be a distinct advantage if you hold an A-level in computing or higher and hold either a CompTIA or Microsoft Certified Professional qualification • Able to show evidence of self-development/self-learning • Keen to better yourself through constant learning and questioning • Someone who has a sense of urgency committed to delivering results • Hold a full, clean driving license. Values We take our values very seriously and require that anyone joining us lives by them at all times. These values are: freedom of expression, integrity, respect, shared commitment and trus
Mar 28, 2024
Full time
This is an exciting opportunity for someone to join the technical support team in a fast growing and dynamic IT support business. My client are on a mission to be the preferred and trusted provider of IT services to small businesses throughout the North West of England (Liverpool, Manchester and surrounding areas). The business has grown significantly over the last few years and the owner/directors have ambitious plans for continued growth. They are now looking for a technically excellent, ambitious and enthusiastic Desktop Support Engineer to join the current team. You will report to the IT Support Manager but will be expected to be self-driven and be able to use your own initiative to deliver outstanding results. You will have excellent communication skills and a desire to deliver great customer service. Package Salary will be £20K to £24K dependent on experience Holidays will be 21 days per annum plus Bank Holidays. Additional days are accrued for each year of service up to a maximum of 24 days currently. Core hours are Monday to Friday, 8:30AM to 5:30PM with 1 hour for lunch (40 hours per week) although the nature of the business means that flexibility is required around this including working 10:00AM to 7:00PM when required (usually one week in every four) plus Saturday 10:00AM to 5:00PM on-call approximately once a month, plus other occasional weekend work. There will be additional compensation when covering the Saturday on-call shift. Location: The job is located in Speke, Merseyside This is an opportunity to join a dynamic and fast growing business as a front line engineer. You will use the latest support technology to provide outstanding service to its customer base of small and medium sized businesses. You will take calls and handle a wide variety of desktop and network related issues. You will handle calls from beginning to end wherever possible. You will enjoy hands on learning, dealing with customers, and thrive on a high volume and fast changing workload. The role mainly consists of: • Taking and recording calls into the office • Providing technical advice over the phone and on-site for desktop related issues • Dealing with customer support requests plus system alarms/alerts according to priority • Onsite customer visits to resolve problems You will be responsible for: • Constant customer dialogue and interaction on phone • Continue to move all outstanding issues/tasks along to completion in timely manner • Meet promises and commitments or renegotiate if you have good reason • Repairing, tracking and returning faulty computer equipment • Unpacking, assembling and testing new systems • Managing electronic support tickets and logging of activities in the database • Provide customers with realistic timescales for completion of work • Ordering parts and equipment on behalf of customers • Investigate faults and provide a brief fault report to the customer before undertaking repairs • Providing technical and system usage advice to customers • Perform other general administrative tasks • Seek help, advice and information freely and urgently when needed You will be experienced in the following technical aspects: • Working usage and technical knowledge of SME technologies, including: o PC hardware faultfinding and repair o General PC and laptop troubleshooting o Hardware and software experience together with experience of peripherals and accessories. Particularly in relation to fault diagnosis o Upgrading hardware o Cloning drives, copying and backing-up data o Installation, configuration and maintenance of Microsoft Windows XP and above o Microsoft Office all versions o LAN/WAN/Wifi/Internet networking maintenance and fault analysis/resolution o ADSL/Cable/PSTN/ISDN o TCP/IP / DNS o Routers / VPN / Firewalls o Active Directory o Office 365/POP/SMTP mail o Apple Mac (desirable) Attributes: You will need to be: • A natural analytical and problem solving person and able to learn on the fly • A confident communicator (including listening ability) and have a good telephone manner • Self-motivated • Keen to help and assist others • Willing to learn • Ambitious and hard working • Well presented, outgoing and friendly • Enthusiastic about technology and its use • Someone with both academic and work experience in a computing discipline, qualified with at least 5 GCSE s or equivalent including English and Maths. It would be a distinct advantage if you hold an A-level in computing or higher and hold either a CompTIA or Microsoft Certified Professional qualification • Able to show evidence of self-development/self-learning • Keen to better yourself through constant learning and questioning • Someone who has a sense of urgency committed to delivering results • Hold a full, clean driving license. Values We take our values very seriously and require that anyone joining us lives by them at all times. These values are: freedom of expression, integrity, respect, shared commitment and trus
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
2nd Line Support Engineer Rochester Up to 28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services. We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment and culture 22 days per year holiday (plus bank holidays) Pension after 3 months Lunch provided everyday Quarterly company events Paid training & examinations LinkedIn Learning account Perkbox employee benefits programme Free parking
Mar 28, 2024
Full time
2nd Line Support Engineer Rochester Up to 28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services. We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment and culture 22 days per year holiday (plus bank holidays) Pension after 3 months Lunch provided everyday Quarterly company events Paid training & examinations LinkedIn Learning account Perkbox employee benefits programme Free parking
IT Technician Swindon up to 25,000 + Full Benefits This is a fantastic opportunity for you, an experienced IT Technician with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to join a leading IT Support company, based on site at a very large and prestigious site near to Swindon and Chippenham. Joining a team of Technicians, you will be responsible for the provision of IT support in line with the clients SLA. It will include: 1st Line support of Desktop Machines, Application Software Telephone and Deskside support Building and imaging laptops Deploying IT Devices including Laptops, AV and print services Server Administration - Active Directory User support MS Office Upgrades, new installations etc. Audio Visual In order to be successful in your application, it is essential that you are: Security Cleared - ideally SC level (will consider lapsed or the ability to obtain) At least 2 years' experience in a similar 1st line support position This would particularly suit anyone from an MOD background A good team player Full UK Driving Licence Any experience working in a Government or military background, would be beneficial although not essential. If you are a Security Cleared IT Technician, 1st line support engineer, Helpdesk Engineer with strong Desktop Support skills and Active Directory and located near to Swindon and Chippenham, then please send your CV to me today! It's a great position and will go quickly.
Mar 28, 2024
Full time
IT Technician Swindon up to 25,000 + Full Benefits This is a fantastic opportunity for you, an experienced IT Technician with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to join a leading IT Support company, based on site at a very large and prestigious site near to Swindon and Chippenham. Joining a team of Technicians, you will be responsible for the provision of IT support in line with the clients SLA. It will include: 1st Line support of Desktop Machines, Application Software Telephone and Deskside support Building and imaging laptops Deploying IT Devices including Laptops, AV and print services Server Administration - Active Directory User support MS Office Upgrades, new installations etc. Audio Visual In order to be successful in your application, it is essential that you are: Security Cleared - ideally SC level (will consider lapsed or the ability to obtain) At least 2 years' experience in a similar 1st line support position This would particularly suit anyone from an MOD background A good team player Full UK Driving Licence Any experience working in a Government or military background, would be beneficial although not essential. If you are a Security Cleared IT Technician, 1st line support engineer, Helpdesk Engineer with strong Desktop Support skills and Active Directory and located near to Swindon and Chippenham, then please send your CV to me today! It's a great position and will go quickly.
We are recruiting for an IT Engineer on contract to work for a global financial organisation based in Edinburgh. Duties shall include, but not be limited to: Diagnosing and troubleshooting desktop system, printer and operating problems Consulting and instructing users on hardware and software questions/issues Collaborate with other IT Services Data Center and Network Infrastructure teams Install, maintain and upgrade equipment and its associated infrastructure Operating Systems Windows, OS-X MS Office (Windows and knowledge of Mac) software Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops Ideally the candidate will be local to Edinburgh and will have previous experience in the financial sector This is an umbrella contract, the role is Inside IE35
Mar 28, 2024
Contractor
We are recruiting for an IT Engineer on contract to work for a global financial organisation based in Edinburgh. Duties shall include, but not be limited to: Diagnosing and troubleshooting desktop system, printer and operating problems Consulting and instructing users on hardware and software questions/issues Collaborate with other IT Services Data Center and Network Infrastructure teams Install, maintain and upgrade equipment and its associated infrastructure Operating Systems Windows, OS-X MS Office (Windows and knowledge of Mac) software Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops Ideally the candidate will be local to Edinburgh and will have previous experience in the financial sector This is an umbrella contract, the role is Inside IE35
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: 35,000 base + benefits Start Date: 1st April As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Mar 28, 2024
Full time
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: 35,000 base + benefits Start Date: 1st April As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Job title: Field Engineer Location: Devon & Cornwall Rate: 178 per day inside ir35 Contract: 3 months Candidates must be willing and eligible to go through SC and NPVV3 clearance for this role. Travel to numerous customer sites across Devon and Cornwall is required. I am looking for a Desktop Support Field Engineer for a client of mine who are a leading IT and telecoms company within the central government space. You will join their managed service team providing Incident support and change to End User Devices as part of the End User Workplace services tower. Responsibilities: As a Field Engineer, you will be delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line as require physical presence. Utilise experience and evolving technical ability to restore normal service to users as quickly as possible. Problem solving and application of technical knowledge to unknown issues. 3rd party hardware warranty management and repair As a Field Engineer, you'll deal with customer requests in line with Service definitions and SLA's. Provide technical installation knowledge to complete change (HIMACs) requests within SLA Delivery of End User Device elements of Projects with agreed SLAs Own and maintain the ITIL process/s Required Skill (Ideally at least 2 of the following): Competent Windows Operating System skills Active Directory, Group Policy troubleshooting and Client-Side networking. Competent MS SCCM deployment, troubleshoot and support skills. Competent client application installation and troubleshooting skills. Mobile Device Management, build and deployment Certified Lenovo Warranty professional. If you are interested in this Field Engineer role or wish to apply, please feel free to reply to this advert or call me on (phone number removed).
Mar 28, 2024
Contractor
Job title: Field Engineer Location: Devon & Cornwall Rate: 178 per day inside ir35 Contract: 3 months Candidates must be willing and eligible to go through SC and NPVV3 clearance for this role. Travel to numerous customer sites across Devon and Cornwall is required. I am looking for a Desktop Support Field Engineer for a client of mine who are a leading IT and telecoms company within the central government space. You will join their managed service team providing Incident support and change to End User Devices as part of the End User Workplace services tower. Responsibilities: As a Field Engineer, you will be delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line as require physical presence. Utilise experience and evolving technical ability to restore normal service to users as quickly as possible. Problem solving and application of technical knowledge to unknown issues. 3rd party hardware warranty management and repair As a Field Engineer, you'll deal with customer requests in line with Service definitions and SLA's. Provide technical installation knowledge to complete change (HIMACs) requests within SLA Delivery of End User Device elements of Projects with agreed SLAs Own and maintain the ITIL process/s Required Skill (Ideally at least 2 of the following): Competent Windows Operating System skills Active Directory, Group Policy troubleshooting and Client-Side networking. Competent MS SCCM deployment, troubleshoot and support skills. Competent client application installation and troubleshooting skills. Mobile Device Management, build and deployment Certified Lenovo Warranty professional. If you are interested in this Field Engineer role or wish to apply, please feel free to reply to this advert or call me on (phone number removed).
Staff Partners Business are seeking a skilled and motivated 1st Line Support Engineer to join our client, a market leader within their industry. This role will provide the opportunity to work for industry professionals, but also provides the opportunity for ample career development. As a 1st Line Support Engineer, you will be responsible for maintaining and supporting the continuously growing company network and infrastructure. The role will encompass troubleshooting and diagnosing computer hardware and software issues, assisting employees with internal IT issues. Your main duties will include: Providing 1st line support to our users. Serving as the first point of contact for IT support and responding to incidents and requests logged in the company Helpdesk System. Prioritising incidents and requests and assigning to other team members if required. Monitoring & troubleshooting PC and server problems. Desktop support for Windows and MAC OS clients. Mitel Contact Centre and VoIP telephony support. Diagnosing and troubleshooting printer issues. Providing technical support to our Warehouse/Dispatch operations. Supporting company Wi-Fi and wireless barcode scanners. Installing, configuring & maintaining software and hardware components. Security patching and monitoring our central cyber security system. Supporting & maintaining Microsoft 365. Maintaining asset inventory. Producing and keeping up-to-date documentation of I.T. Systems. Required Skills 1 + years in a technical support role. Microsoft 365 Administration Microsoft Exchange Online Microsoft Office applications Windows 10 & 11 endpoints MAC endpoints Active Directory administration Excellent customer service Understanding and awareness of Cyber Security fundamentals
Mar 28, 2024
Full time
Staff Partners Business are seeking a skilled and motivated 1st Line Support Engineer to join our client, a market leader within their industry. This role will provide the opportunity to work for industry professionals, but also provides the opportunity for ample career development. As a 1st Line Support Engineer, you will be responsible for maintaining and supporting the continuously growing company network and infrastructure. The role will encompass troubleshooting and diagnosing computer hardware and software issues, assisting employees with internal IT issues. Your main duties will include: Providing 1st line support to our users. Serving as the first point of contact for IT support and responding to incidents and requests logged in the company Helpdesk System. Prioritising incidents and requests and assigning to other team members if required. Monitoring & troubleshooting PC and server problems. Desktop support for Windows and MAC OS clients. Mitel Contact Centre and VoIP telephony support. Diagnosing and troubleshooting printer issues. Providing technical support to our Warehouse/Dispatch operations. Supporting company Wi-Fi and wireless barcode scanners. Installing, configuring & maintaining software and hardware components. Security patching and monitoring our central cyber security system. Supporting & maintaining Microsoft 365. Maintaining asset inventory. Producing and keeping up-to-date documentation of I.T. Systems. Required Skills 1 + years in a technical support role. Microsoft 365 Administration Microsoft Exchange Online Microsoft Office applications Windows 10 & 11 endpoints MAC endpoints Active Directory administration Excellent customer service Understanding and awareness of Cyber Security fundamentals
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
Mar 28, 2024
Full time
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
IT Support Engineer required for a growing charity based in Glasgow. 12-Month FTC. They are a charity for a great cause providing free support and information in all their centres across the UK as well as online. They have big ambitions to open more centres within the next few years and with all this growth, all of their IT will be brought in house! You will join a small team of engineers, working closely with the IT Manager and be the first point of contact for all the centres across Scotland, providing 2nd line support both internally and externally. You will provide advise and training to the members of the systems and contribute to the development of IT policies. they are continuously modernising their tech stacks so it's a great chance for you to get hands on with projects such as migrations over to SharePoint and expand your skill set! You will have the following Skills/Experience - Experience within a similar role (2nd Line background) Cloud experience - ideally Azure. Experience with remote desktop and networks (VPN, Firewalls) Comfortable with a mix of both Mac and PC You may be required to travel to the centres across Scotland for projects, either by car or public transport - which you can expense back. They are keen to have you in the office as you will be the main point of contact for any IT queries in the Glasgow office, and there may be some occasional unsociable hours should there be any work that needs completed on a certain day/ afterhours - this shouldn't happen to often! This is a 12-Month FTC but a high chance of the role becoming permanent. The salary on offer is 28K-36K depending on experience, along with a strong benefits package. If you want to join a company who benefits people in need and has the opportunity to upskill your technology, please apply!
Mar 28, 2024
Full time
IT Support Engineer required for a growing charity based in Glasgow. 12-Month FTC. They are a charity for a great cause providing free support and information in all their centres across the UK as well as online. They have big ambitions to open more centres within the next few years and with all this growth, all of their IT will be brought in house! You will join a small team of engineers, working closely with the IT Manager and be the first point of contact for all the centres across Scotland, providing 2nd line support both internally and externally. You will provide advise and training to the members of the systems and contribute to the development of IT policies. they are continuously modernising their tech stacks so it's a great chance for you to get hands on with projects such as migrations over to SharePoint and expand your skill set! You will have the following Skills/Experience - Experience within a similar role (2nd Line background) Cloud experience - ideally Azure. Experience with remote desktop and networks (VPN, Firewalls) Comfortable with a mix of both Mac and PC You may be required to travel to the centres across Scotland for projects, either by car or public transport - which you can expense back. They are keen to have you in the office as you will be the main point of contact for any IT queries in the Glasgow office, and there may be some occasional unsociable hours should there be any work that needs completed on a certain day/ afterhours - this shouldn't happen to often! This is a 12-Month FTC but a high chance of the role becoming permanent. The salary on offer is 28K-36K depending on experience, along with a strong benefits package. If you want to join a company who benefits people in need and has the opportunity to upskill your technology, please apply!
2nd Line Desktop Support Engineer London SC Level position - Start date ASAP pending Clearance. Up to £42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
Mar 28, 2024
Full time
2nd Line Desktop Support Engineer London SC Level position - Start date ASAP pending Clearance. Up to £42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
Job Title: Desktop Support/Helpdesk Technician - Eligible for MOD DV Location: Bromsgrove Salary Range: £35,000 - £40,000 per annum My Client are a leading technology company specializing in machine learning and AI solutions, with a focus on supporting the UK Defence sector. Our innovative approach to leveraging cutting-edge technologies enables us to provide state-of-the-art solutions to address complex challenges faced by our nation's defence forces. Key Responsibilities: Provide desktop support and helpdesk assistance to internal users, resolving hardware, software, and network issues promptly and effectively. Perform repairs and maintenance on laptops and mobile devices, ensuring optimal performance and functionality. Utilize tools such as Active Directory, Office 365, and other general IT tools to troubleshoot and resolve technical issues. Install, configure, and upgrade software and hardware as needed. Assist with IT infrastructure projects and initiatives as required. Requirements: Proven experience in a desktop support/helpdesk role, with a strong understanding of IT systems and technologies. Familiarity with tools such as Active Directory and Office 365. Excellent communication and customer service skills, with the ability to interact effectively with users at all levels. Strong problem-solving abilities and attention to detail. Willingness to work on-site in Bromsgrove for 5 days a week. Eligible for MOD DV Desired Skills: Experience in repairing laptops and mobile devices. Previous exposure to IT security practices and protocols. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent. Additional Information: This role requires the successful candidate to attain MOD DV Clearance. While prior clearance is not necessary, the willingness to undergo the clearance process is essential. The position offers a competitive salary in the range of £35,000 - £40,000 per annum, dependent on experience and qualifications. Opportunities for career advancement and professional development are available within our organization. If you are a proactive problem solver with a passion for technology and a dedication to providing excellent customer service, we want to hear from you!
Mar 28, 2024
Full time
Job Title: Desktop Support/Helpdesk Technician - Eligible for MOD DV Location: Bromsgrove Salary Range: £35,000 - £40,000 per annum My Client are a leading technology company specializing in machine learning and AI solutions, with a focus on supporting the UK Defence sector. Our innovative approach to leveraging cutting-edge technologies enables us to provide state-of-the-art solutions to address complex challenges faced by our nation's defence forces. Key Responsibilities: Provide desktop support and helpdesk assistance to internal users, resolving hardware, software, and network issues promptly and effectively. Perform repairs and maintenance on laptops and mobile devices, ensuring optimal performance and functionality. Utilize tools such as Active Directory, Office 365, and other general IT tools to troubleshoot and resolve technical issues. Install, configure, and upgrade software and hardware as needed. Assist with IT infrastructure projects and initiatives as required. Requirements: Proven experience in a desktop support/helpdesk role, with a strong understanding of IT systems and technologies. Familiarity with tools such as Active Directory and Office 365. Excellent communication and customer service skills, with the ability to interact effectively with users at all levels. Strong problem-solving abilities and attention to detail. Willingness to work on-site in Bromsgrove for 5 days a week. Eligible for MOD DV Desired Skills: Experience in repairing laptops and mobile devices. Previous exposure to IT security practices and protocols. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent. Additional Information: This role requires the successful candidate to attain MOD DV Clearance. While prior clearance is not necessary, the willingness to undergo the clearance process is essential. The position offers a competitive salary in the range of £35,000 - £40,000 per annum, dependent on experience and qualifications. Opportunities for career advancement and professional development are available within our organization. If you are a proactive problem solver with a passion for technology and a dedication to providing excellent customer service, we want to hear from you!
2nd Line Desktop Support Engineer London SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
Mar 28, 2024
Full time
2nd Line Desktop Support Engineer London SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
Mar 28, 2024
Full time
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.