Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
May 02, 2024
Full time
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
FANTASTIC ENTRY LEVEL IT OPPORTUNITY My client is seeking a talented individual to join their busy IT Team. The successful candidate will work as part of a team provide helpdesk support and ensure that our IT systems and technology run reliably and efficiently whilst assisting with the implementation and development of new systems to support their future growth. Skills required Excellent oral and written communication skills & interpersonal skills Ability to work on own initiative Team Player Positive attitude Self-Motivated Excellent time management Looking to gain experience and skills in the following: Onboarding: Set up workstations and user accounts, ensuring new employees have the tools and access they need to start contributing from day one. Offboarding: Manage the departure process for employees, revoking access, retrieving company assets, and ensuring a smooth transition. Replacements: Oversee the replacement of hardware and software, coordinating with vendors and internal teams to minimize downtime. Maintenance: Perform routine and emergency maintenance tasks, keeping our security systems robust and responding promptly to any issues. Project Support: This role presents an ideal opportunity for the suitable candidate to engage in acquisition processes and technology deployments. This is a great opportunity to be a part of a rapidly expanding company whilst being supported to be the best you can be. We offer a competitive salary, 23 days a year holiday (plus bank holidays), modern surroundings and the potential for career development. What are you waiting for? Click apply now!
May 01, 2024
Full time
FANTASTIC ENTRY LEVEL IT OPPORTUNITY My client is seeking a talented individual to join their busy IT Team. The successful candidate will work as part of a team provide helpdesk support and ensure that our IT systems and technology run reliably and efficiently whilst assisting with the implementation and development of new systems to support their future growth. Skills required Excellent oral and written communication skills & interpersonal skills Ability to work on own initiative Team Player Positive attitude Self-Motivated Excellent time management Looking to gain experience and skills in the following: Onboarding: Set up workstations and user accounts, ensuring new employees have the tools and access they need to start contributing from day one. Offboarding: Manage the departure process for employees, revoking access, retrieving company assets, and ensuring a smooth transition. Replacements: Oversee the replacement of hardware and software, coordinating with vendors and internal teams to minimize downtime. Maintenance: Perform routine and emergency maintenance tasks, keeping our security systems robust and responding promptly to any issues. Project Support: This role presents an ideal opportunity for the suitable candidate to engage in acquisition processes and technology deployments. This is a great opportunity to be a part of a rapidly expanding company whilst being supported to be the best you can be. We offer a competitive salary, 23 days a year holiday (plus bank holidays), modern surroundings and the potential for career development. What are you waiting for? Click apply now!
FANTASTIC ENTRY LEVEL IT OPPORTUNITY My client is seeking a talented individual to join their busy IT Team. The successful candidate will work as part of a team provide helpdesk support and ensure that our IT systems and technology run reliably and efficiently whilst assisting with the implementation and development of new systems to support their future growth. Skills required Excellent oral and written communication skills & interpersonal skills Ability to work on own initiative Team Player Positive attitude Self-Motivated Excellent time management Looking to gain experience and skills in the following: Onboarding: Set up workstations and user accounts, ensuring new employees have the tools and access they need to start contributing from day one. Offboarding: Manage the departure process for employees, revoking access, retrieving company assets, and ensuring a smooth transition. Replacements: Oversee the replacement of hardware and software, coordinating with vendors and internal teams to minimize downtime. Maintenance: Perform routine and emergency maintenance tasks, keeping our security systems robust and responding promptly to any issues. Project Support: This role presents an ideal opportunity for the suitable candidate to engage in acquisition processes and technology deployments. This is a great opportunity to be a part of a rapidly expanding company whilst being supported to be the best you can be. We offer a competitive salary, 23 days a year holiday (plus bank holidays), modern surroundings and the potential for career development. What are you waiting for? Click apply now!
May 01, 2024
Full time
FANTASTIC ENTRY LEVEL IT OPPORTUNITY My client is seeking a talented individual to join their busy IT Team. The successful candidate will work as part of a team provide helpdesk support and ensure that our IT systems and technology run reliably and efficiently whilst assisting with the implementation and development of new systems to support their future growth. Skills required Excellent oral and written communication skills & interpersonal skills Ability to work on own initiative Team Player Positive attitude Self-Motivated Excellent time management Looking to gain experience and skills in the following: Onboarding: Set up workstations and user accounts, ensuring new employees have the tools and access they need to start contributing from day one. Offboarding: Manage the departure process for employees, revoking access, retrieving company assets, and ensuring a smooth transition. Replacements: Oversee the replacement of hardware and software, coordinating with vendors and internal teams to minimize downtime. Maintenance: Perform routine and emergency maintenance tasks, keeping our security systems robust and responding promptly to any issues. Project Support: This role presents an ideal opportunity for the suitable candidate to engage in acquisition processes and technology deployments. This is a great opportunity to be a part of a rapidly expanding company whilst being supported to be the best you can be. We offer a competitive salary, 23 days a year holiday (plus bank holidays), modern surroundings and the potential for career development. What are you waiting for? Click apply now!
About the Role We are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team. This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further. You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Exeter and Torquay offices. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West's leading employers. Key responsibilities will include: Logging helpdesk calls and providing assistance to resolve issues Emailing administration such as releasing quarantined emails Day to day administration of our Cloud based software User account administration Day to day administration of our Cloud based file sharing service Asset logging / keeping asset register up to date Distributing IT equipment to staff Installing software Building laptops/phones/tablets for end users Identifying tickets logged that would benefit from additional training Visiting offices to engage with users and check office IT equipment About You To be considered for the role you will need to have: Previous Technical Support experience A good understanding of Microsoft Office Strong communication and interpersonal skills A passion for technology and a self-motivated approach to work This role can be based out of our Bristol and Bath and requires travel between these offices as well as occasional visits to our other offices. A Driving Licence and access to a car Why Bishop Fleming?! At Bishop Fleming, we take pride in putting our people first. We are a Great Place to Work certified and offer an outstanding work environment, strong office culture and extensive perks (listed below). We're also a rapidly growing Top 30 Accountancy firm and have just been ranked fifth in the Accountancy Age Mid-Tier Power Rankings. We're proud to be the highest ranked firm in the South West. This comes on the back of nearly 20% growth last year, several award wins, and record-breaking recruitment taking our headcount to 40 partners and close to 500 people. We are a firm that thinks clients, people and communities. As a member of Business in the Community (BITC) we are focussed on improving our responsible business practices and collectively making positive impacts for the benefit of society. If that's not enough, we offer a fantastic range of benefits including: 25 days holiday plus bank holidays plus Christmas off! Hybrid working A contributory Pension scheme Life assurance Simply Health cashback plan including access to 24/7 online GP service and counselling services Perkbox discounts and rewards platform with over 4,00 perks and discounts Yulife employee wellbeing app Social events with active social committees that plan internal and external events Numerous opportunities for development Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.
May 01, 2024
Full time
About the Role We are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team. This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further. You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Exeter and Torquay offices. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West's leading employers. Key responsibilities will include: Logging helpdesk calls and providing assistance to resolve issues Emailing administration such as releasing quarantined emails Day to day administration of our Cloud based software User account administration Day to day administration of our Cloud based file sharing service Asset logging / keeping asset register up to date Distributing IT equipment to staff Installing software Building laptops/phones/tablets for end users Identifying tickets logged that would benefit from additional training Visiting offices to engage with users and check office IT equipment About You To be considered for the role you will need to have: Previous Technical Support experience A good understanding of Microsoft Office Strong communication and interpersonal skills A passion for technology and a self-motivated approach to work This role can be based out of our Bristol and Bath and requires travel between these offices as well as occasional visits to our other offices. A Driving Licence and access to a car Why Bishop Fleming?! At Bishop Fleming, we take pride in putting our people first. We are a Great Place to Work certified and offer an outstanding work environment, strong office culture and extensive perks (listed below). We're also a rapidly growing Top 30 Accountancy firm and have just been ranked fifth in the Accountancy Age Mid-Tier Power Rankings. We're proud to be the highest ranked firm in the South West. This comes on the back of nearly 20% growth last year, several award wins, and record-breaking recruitment taking our headcount to 40 partners and close to 500 people. We are a firm that thinks clients, people and communities. As a member of Business in the Community (BITC) we are focussed on improving our responsible business practices and collectively making positive impacts for the benefit of society. If that's not enough, we offer a fantastic range of benefits including: 25 days holiday plus bank holidays plus Christmas off! Hybrid working A contributory Pension scheme Life assurance Simply Health cashback plan including access to 24/7 online GP service and counselling services Perkbox discounts and rewards platform with over 4,00 perks and discounts Yulife employee wellbeing app Social events with active social committees that plan internal and external events Numerous opportunities for development Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.
LOCATION: Yate START DATE: ASAP PAY: £26,329 per annum Permanent DAILY TIMES: Monday - Friday, 8.00am-5.00pm, x1 Saturday and x1 Sunday (in 5) Vacancy - Helpdesk Administration Assistant Our client a well-established local company are looking for a Helpdesk Administration Assistant to join their in-house call out team. Duties include: Effectively managing a high volume of calls Providing accurate, valid, and complete information to clients and staff Liaising with customers, Processing client call outs General helpdesk administration duties The successful candidate will ideally possess the following attributes: Strong customer focus The ability to work on own initiative An excellent telephone manner The ability to work unsupervised The benefits: 25 days holiday per annum Pension scheme Healthcare cash plan Profit pool scheme To be considered for the role please email your cv at your earliest convenience ESS EMPLOYMENT Ltd work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional and friendly approach to recruitment. S
May 01, 2024
Full time
LOCATION: Yate START DATE: ASAP PAY: £26,329 per annum Permanent DAILY TIMES: Monday - Friday, 8.00am-5.00pm, x1 Saturday and x1 Sunday (in 5) Vacancy - Helpdesk Administration Assistant Our client a well-established local company are looking for a Helpdesk Administration Assistant to join their in-house call out team. Duties include: Effectively managing a high volume of calls Providing accurate, valid, and complete information to clients and staff Liaising with customers, Processing client call outs General helpdesk administration duties The successful candidate will ideally possess the following attributes: Strong customer focus The ability to work on own initiative An excellent telephone manner The ability to work unsupervised The benefits: 25 days holiday per annum Pension scheme Healthcare cash plan Profit pool scheme To be considered for the role please email your cv at your earliest convenience ESS EMPLOYMENT Ltd work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional and friendly approach to recruitment. S
Temporary IT HelpDesk support Assistant in the Heart of Paddington Based in the heart of Paddington, you'll be joining a dynamic team as a Temporary IT Help Desk support Assistant for a period of 2 months. Your role will be pivotal in ensuring the seamless operation of our organisation's IT infrastructure during this time. From troubleshooting technical issues to maintaining systems, your expertise will be invaluable in keeping our operations running smoothly. Key Responsibilities: Address user tickets regarding hardware, software, and basic networking issues Diagnose and troubleshoot technical issues, providing clear guidance to users Research and identify solutions to software and hardware challenges Administer systems such as Active Directory and Microsoft Teams Maintain inventory records of workstations/laptops and track data footprints Provide prompt and accurate feedback to users, escalating issues as required Conduct basic diagnostics for LAN networking infrastructure issues Stay updated on new systems to enhance support capabilities Valued Skills: Proficiency in supporting Microsoft Windows-based environments Deep knowledge of Windows 10 OS and printer/driver troubleshooting Experience with Teams-based meeting rooms and related equipment Scripting skills (PowerShell, etc.) Basic understanding of IPv4 network stack, routing, firewalls, and VPN Familiarity with support desk systems and ITIL processes Strong problem-solving and communication skills Ready to join a dynamic team in Paddington for a temporary opportunity? Apply now and be part of our exciting journey for the next six weeks! Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
May 01, 2024
Full time
Temporary IT HelpDesk support Assistant in the Heart of Paddington Based in the heart of Paddington, you'll be joining a dynamic team as a Temporary IT Help Desk support Assistant for a period of 2 months. Your role will be pivotal in ensuring the seamless operation of our organisation's IT infrastructure during this time. From troubleshooting technical issues to maintaining systems, your expertise will be invaluable in keeping our operations running smoothly. Key Responsibilities: Address user tickets regarding hardware, software, and basic networking issues Diagnose and troubleshoot technical issues, providing clear guidance to users Research and identify solutions to software and hardware challenges Administer systems such as Active Directory and Microsoft Teams Maintain inventory records of workstations/laptops and track data footprints Provide prompt and accurate feedback to users, escalating issues as required Conduct basic diagnostics for LAN networking infrastructure issues Stay updated on new systems to enhance support capabilities Valued Skills: Proficiency in supporting Microsoft Windows-based environments Deep knowledge of Windows 10 OS and printer/driver troubleshooting Experience with Teams-based meeting rooms and related equipment Scripting skills (PowerShell, etc.) Basic understanding of IPv4 network stack, routing, firewalls, and VPN Familiarity with support desk systems and ITIL processes Strong problem-solving and communication skills Ready to join a dynamic team in Paddington for a temporary opportunity? Apply now and be part of our exciting journey for the next six weeks! Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Class Technology Solutions Ltd
Abingdon, Oxfordshire
Assistant Network Manager needed to cover one of our clients Schools in the Abingdon area. Salary up to £30,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant Network Manager to join our very busy, expanding team supporting IT in the Abingdon Area. This is an exciting op portunity for an Assistant Network Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant Network Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant Network Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 01, 2024
Full time
Assistant Network Manager needed to cover one of our clients Schools in the Abingdon area. Salary up to £30,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant Network Manager to join our very busy, expanding team supporting IT in the Abingdon Area. This is an exciting op portunity for an Assistant Network Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant Network Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant Network Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems. Role Responsibilities The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As an IT Support Assistant, you'll be part of a well-established Helpdesk team of 8 who handle 500-700 calls per month. Your responsibilities will include: Providing first-line technical support to 1,500 internal users from around the country via phone and email, resolving IT issues promptly and effectively. Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems. Providing users with regular updates as to the status of their issue. Identifying areas where the current IT systems can be improved. Rewards As an IT Support Assistant, you will receive: A starting salary between £26,000 - £35,000 (depending on experience) 25 days holiday (plus bank holidays) Optional membership of the company pension scheme Bonus scheme Initial training and mentoring from a senior Manager Future potential for bespoke professional development, relevant training courses etc Excellent opportunities for career progression within various departments Requirements To be successful in this IT Support Assistant role, you should have: Experience in a customer or technical IT support role Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation The ability to solve problems quickly and efficiently Convenient transportation access to Newbury If you think that you have what it takes, apply today to find out more!
Apr 29, 2024
Full time
A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems. Role Responsibilities The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As an IT Support Assistant, you'll be part of a well-established Helpdesk team of 8 who handle 500-700 calls per month. Your responsibilities will include: Providing first-line technical support to 1,500 internal users from around the country via phone and email, resolving IT issues promptly and effectively. Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems. Providing users with regular updates as to the status of their issue. Identifying areas where the current IT systems can be improved. Rewards As an IT Support Assistant, you will receive: A starting salary between £26,000 - £35,000 (depending on experience) 25 days holiday (plus bank holidays) Optional membership of the company pension scheme Bonus scheme Initial training and mentoring from a senior Manager Future potential for bespoke professional development, relevant training courses etc Excellent opportunities for career progression within various departments Requirements To be successful in this IT Support Assistant role, you should have: Experience in a customer or technical IT support role Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation The ability to solve problems quickly and efficiently Convenient transportation access to Newbury If you think that you have what it takes, apply today to find out more!
Help Desk Assistant London, NW9 £27,000 + Pension + Private Medical Insurance + Parking If telephone work and organisation are two of your main skills then this role for a HelpDesk Assistant is right for you, no two days will be the same in this job. Some of your duties will include: - Working on busy helpdesk and handling incoming calls and email from clients - Co-ordinating repairs and maintenance support on behalf of clients when needed - Setting up new jobs to be completed on computer system and preparing job sheets - Allocating work to be completed to external team of maintenance engineers - Tracking jobs being completed from instigation point through to completion - Liaising with clients after job has been completed to ensure they are happy with service Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose
Apr 26, 2024
Full time
Help Desk Assistant London, NW9 £27,000 + Pension + Private Medical Insurance + Parking If telephone work and organisation are two of your main skills then this role for a HelpDesk Assistant is right for you, no two days will be the same in this job. Some of your duties will include: - Working on busy helpdesk and handling incoming calls and email from clients - Co-ordinating repairs and maintenance support on behalf of clients when needed - Setting up new jobs to be completed on computer system and preparing job sheets - Allocating work to be completed to external team of maintenance engineers - Tracking jobs being completed from instigation point through to completion - Liaising with clients after job has been completed to ensure they are happy with service Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 26, 2024
Full time
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
Sep 20, 2022
Full time
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
IT Helpdesk Technician Manchester Up to £25,000 DOE Cordant People are supporting a reputable and well known professional services organisation based in the heart of Manchester, who are seeking an experienced IT Support Desk Assistant to join their growing team. What will you be doing? Delivery of high quality technical support on a range of technologies Hands-on attitude to troubleshooting hardware and application specific issues Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI time frames (first response and resolution) Take ownership of requests assigned to you and manage them through to resolution Perform administrative tasks (user and server related) Help support and train other team members What is in it for you? An opportunity to work with a reputable, professional organisation Competitive salary up to £25K depending on experience What are we looking for? 2+ years hands-on related IT support experience in a professional services organisation Windows Desktop 7-10, Citrix XenApp/XenDesktop Windows Server 2012 to 2019 Active Directory and Group Policy Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic Asset management experience including maintenance and patching Local Area Networking including management of routers and switches Strong customer service ethic with excellent communication and interpersonal skills Does this sound like the role for you? Then APPLY NOW! And one of our consultants will be in touch!
Jan 08, 2022
Full time
IT Helpdesk Technician Manchester Up to £25,000 DOE Cordant People are supporting a reputable and well known professional services organisation based in the heart of Manchester, who are seeking an experienced IT Support Desk Assistant to join their growing team. What will you be doing? Delivery of high quality technical support on a range of technologies Hands-on attitude to troubleshooting hardware and application specific issues Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI time frames (first response and resolution) Take ownership of requests assigned to you and manage them through to resolution Perform administrative tasks (user and server related) Help support and train other team members What is in it for you? An opportunity to work with a reputable, professional organisation Competitive salary up to £25K depending on experience What are we looking for? 2+ years hands-on related IT support experience in a professional services organisation Windows Desktop 7-10, Citrix XenApp/XenDesktop Windows Server 2012 to 2019 Active Directory and Group Policy Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic Asset management experience including maintenance and patching Local Area Networking including management of routers and switches Strong customer service ethic with excellent communication and interpersonal skills Does this sound like the role for you? Then APPLY NOW! And one of our consultants will be in touch!
Our client are a global investment and accounting service which predominantly look after private equity fund clients. Client Details This is a great opportunity for a driven and talented individual to make a real difference and to develop as part of a dedicated and professional team. The IT assistant will have responsibility for supporting the global IT function. There will be scope for improving the IT function and processes whilst ensuring that our IT solutions are effective and sustainable. Description IT Assistant London, will be responsible for: Managing IT helpdesk calls in order to ensure all are identified, received, documented, distributed, and corrected. O365 administration. Mimecast administration. Evaluating user and business needs and ensuring that IT solutions are provided at all times Maintaining working relationships with vendors and third party providers Scheduling software and hardware upgrades and in consultation with relevant third parties. Facilitating the provision of secure access to the network for remote users Profile IT Assistant London, will have: Strong ability to solve practical problems and deal with a variety of situations. Strong decision-making skills. Experience of effectively presenting information to users Excellent interpersonal and communication skills. Highly organised with good time management and planning skills. Experience troubleshooting office network issues & strong IT skills Job Offer Required Technical Knowledge/Skills: Strong technical knowledge of Active Directory, O365 including Outlook. Knowledgeable on terminal services, network infrastructure and network patching. Knowledge of MS Office 365.
Nov 05, 2021
Full time
Our client are a global investment and accounting service which predominantly look after private equity fund clients. Client Details This is a great opportunity for a driven and talented individual to make a real difference and to develop as part of a dedicated and professional team. The IT assistant will have responsibility for supporting the global IT function. There will be scope for improving the IT function and processes whilst ensuring that our IT solutions are effective and sustainable. Description IT Assistant London, will be responsible for: Managing IT helpdesk calls in order to ensure all are identified, received, documented, distributed, and corrected. O365 administration. Mimecast administration. Evaluating user and business needs and ensuring that IT solutions are provided at all times Maintaining working relationships with vendors and third party providers Scheduling software and hardware upgrades and in consultation with relevant third parties. Facilitating the provision of secure access to the network for remote users Profile IT Assistant London, will have: Strong ability to solve practical problems and deal with a variety of situations. Strong decision-making skills. Experience of effectively presenting information to users Excellent interpersonal and communication skills. Highly organised with good time management and planning skills. Experience troubleshooting office network issues & strong IT skills Job Offer Required Technical Knowledge/Skills: Strong technical knowledge of Active Directory, O365 including Outlook. Knowledgeable on terminal services, network infrastructure and network patching. Knowledge of MS Office 365.
IT Support Analyst * Location: Cambridge * Salary: £22,000 * Permanent Role An exciting career opportunity to join a prestigious law firm. This firm has a wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included within the larger job description. Further information on the firm's Business Services career structure is available from the HR team. What really sets this firm apart from other law firms is the way that they work with their clients. They understand that clients, in the 21st century, no longer want a traditional law firm - they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. This client is ideally looking for a candidate who can demonstrate: * A minimum of 1-2 years' experience of working in an IT Helpdesk environment * Some awareness of data networking, patching, audio / visual systems * Some familiarity with workings of laptops, PC hardware, MFD's If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 07, 2021
Full time
IT Support Analyst * Location: Cambridge * Salary: £22,000 * Permanent Role An exciting career opportunity to join a prestigious law firm. This firm has a wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included within the larger job description. Further information on the firm's Business Services career structure is available from the HR team. What really sets this firm apart from other law firms is the way that they work with their clients. They understand that clients, in the 21st century, no longer want a traditional law firm - they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. This client is ideally looking for a candidate who can demonstrate: * A minimum of 1-2 years' experience of working in an IT Helpdesk environment * Some awareness of data networking, patching, audio / visual systems * Some familiarity with workings of laptops, PC hardware, MFD's If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Uxbridge, Middlesex
THE COMPANY HIGHLY SUCCESSFUL, MARKET LEADING, INNOVATIVE AND PROGRESSIVE THINKING ORGANISATION THE ROLE (RELIABLE) 1st LINE HELP-DESK PROFESSIONAL BASED IN UXBRIDGE- FREE ON SITE PARKING/ THIS ROLE WILL INVOLVE HYBRID WORKING WITH A MIX OF ON SITE / OFF SITE WORKING - YOU MUST BE A CAR DRIVER KEY SKILLS Previous experience of dealing with 1st line (IT) Help desk queries Experience of dealing with extensive inbound calls, logging calls and identifying caller requirements Support all users on in-house programmes - password resets, setting up new users IT support background desirable Windows 7, Windows 8.1 Ability to communicate effectively and work to tight deadlines Experience of dealing with high volume calls Ability resolve queries, find solution to problematic issues and escalate responses to 2nd line support / Managers Be available immediately, for temporary to permanent role Be able to commute to Uxbridge area IT support experience essential IF YOU ARE SEEKING A FANTASTIC OPPORTUNITY WHERE YOUR EXCELLENT CUSTOMER SERVICE & IT SKILLS CAN BE UTILISED TO THE MAXIMUM AND YOU MATCH THE KEY REQUIREMENTS THEN PLEASE DON'T DELAY - APPLY TODAY!! If you do not hear from us within 5 working days unfortunately your application has not been successful on this occasion
Oct 01, 2021
Seasonal
THE COMPANY HIGHLY SUCCESSFUL, MARKET LEADING, INNOVATIVE AND PROGRESSIVE THINKING ORGANISATION THE ROLE (RELIABLE) 1st LINE HELP-DESK PROFESSIONAL BASED IN UXBRIDGE- FREE ON SITE PARKING/ THIS ROLE WILL INVOLVE HYBRID WORKING WITH A MIX OF ON SITE / OFF SITE WORKING - YOU MUST BE A CAR DRIVER KEY SKILLS Previous experience of dealing with 1st line (IT) Help desk queries Experience of dealing with extensive inbound calls, logging calls and identifying caller requirements Support all users on in-house programmes - password resets, setting up new users IT support background desirable Windows 7, Windows 8.1 Ability to communicate effectively and work to tight deadlines Experience of dealing with high volume calls Ability resolve queries, find solution to problematic issues and escalate responses to 2nd line support / Managers Be available immediately, for temporary to permanent role Be able to commute to Uxbridge area IT support experience essential IF YOU ARE SEEKING A FANTASTIC OPPORTUNITY WHERE YOUR EXCELLENT CUSTOMER SERVICE & IT SKILLS CAN BE UTILISED TO THE MAXIMUM AND YOU MATCH THE KEY REQUIREMENTS THEN PLEASE DON'T DELAY - APPLY TODAY!! If you do not hear from us within 5 working days unfortunately your application has not been successful on this occasion
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 11, 2021
Full time
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Jan 02, 2020
Full time
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX
Sep 09, 2016
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX
IT Systems Manager – Standalone – Harlow - £35,000
Location – Harlow
Up to £35,000 plus benefits and excellent career progression
A strong IT Systems Manager is required to join a successful and growing company based in Harlow. The successful candidate will manage and develop the internal IT systems with the assistance of an IT assistant.
The company in question do have several sites across the UK for which the successful candidate will be accountable for, as such there will be some UK travel involved.
A salary of up to £35k is available for the right candidate.
Skills Required
- Responsible for the day to day running of servers and networking equipment
- Firewalls / VPN
- Management of IT budget
- Helpdesk support
- Management of IT related projects
- Manage network and server upgrades
- 3rd party supplier management
Who would the role suit?
A strong IT Systems Manager looking for a challenging yet rewarding position within an established and reputable company
Salary
Up to £35k plus benefits
Location
Harlow, Essex
To apply
Please email your CV through to
Keywords
IT Systems Administrator / Network Administrator / Systems Manager / IT Manager / Harlow / Hatfield / Chelmsford / Cheshunt / Sawbridgeworth / Essex
Sep 09, 2016
IT Systems Manager – Standalone – Harlow - £35,000
Location – Harlow
Up to £35,000 plus benefits and excellent career progression
A strong IT Systems Manager is required to join a successful and growing company based in Harlow. The successful candidate will manage and develop the internal IT systems with the assistance of an IT assistant.
The company in question do have several sites across the UK for which the successful candidate will be accountable for, as such there will be some UK travel involved.
A salary of up to £35k is available for the right candidate.
Skills Required
- Responsible for the day to day running of servers and networking equipment
- Firewalls / VPN
- Management of IT budget
- Helpdesk support
- Management of IT related projects
- Manage network and server upgrades
- 3rd party supplier management
Who would the role suit?
A strong IT Systems Manager looking for a challenging yet rewarding position within an established and reputable company
Salary
Up to £35k plus benefits
Location
Harlow, Essex
To apply
Please email your CV through to
Keywords
IT Systems Administrator / Network Administrator / Systems Manager / IT Manager / Harlow / Hatfield / Chelmsford / Cheshunt / Sawbridgeworth / Essex
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX
Sep 09, 2016
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX