Help Desk Assistant London, NW9 £27,000 + Pension + Private Medical Insurance + Parking If telephone work and organisation are two of your main skills then this role for a HelpDesk Assistant is right for you, no two days will be the same in this job. Some of your duties will include: - Working on busy helpdesk and handling incoming calls and email from clients - Co-ordinating repairs and maintenance support on behalf of clients when needed - Setting up new jobs to be completed on computer system and preparing job sheets - Allocating work to be completed to external team of maintenance engineers - Tracking jobs being completed from instigation point through to completion - Liaising with clients after job has been completed to ensure they are happy with service Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose
Apr 19, 2024
Full time
Help Desk Assistant London, NW9 £27,000 + Pension + Private Medical Insurance + Parking If telephone work and organisation are two of your main skills then this role for a HelpDesk Assistant is right for you, no two days will be the same in this job. Some of your duties will include: - Working on busy helpdesk and handling incoming calls and email from clients - Co-ordinating repairs and maintenance support on behalf of clients when needed - Setting up new jobs to be completed on computer system and preparing job sheets - Allocating work to be completed to external team of maintenance engineers - Tracking jobs being completed from instigation point through to completion - Liaising with clients after job has been completed to ensure they are happy with service Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 19, 2024
Full time
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
IT assistant - City of London - 35,000 One of our clients is on the lookout for an IT assistant to join their team based in the City. The role is Mon/Fri 8.30-17.30 and is paying up to 35,000 a week. This is a growing FM company that offer some of the best employee benefits on the market. See below for responsibilities: Staff Support. Logging and resolving helpdesk requests, via phone or email. Setting up new user equipment. Resolving issues with user hardware, both in our Head Office, and at various sites across London. Resolving issues with user software, both in our Head Office, and at various sites across London. Logging of IT equipment. Typing of correspondence/minutes. Placing purchase orders with suppliers. Liaising with suppliers/manufacturers to resolve hardware issues. For more information about the role - contact
Apr 19, 2024
Full time
IT assistant - City of London - 35,000 One of our clients is on the lookout for an IT assistant to join their team based in the City. The role is Mon/Fri 8.30-17.30 and is paying up to 35,000 a week. This is a growing FM company that offer some of the best employee benefits on the market. See below for responsibilities: Staff Support. Logging and resolving helpdesk requests, via phone or email. Setting up new user equipment. Resolving issues with user hardware, both in our Head Office, and at various sites across London. Resolving issues with user software, both in our Head Office, and at various sites across London. Logging of IT equipment. Typing of correspondence/minutes. Placing purchase orders with suppliers. Liaising with suppliers/manufacturers to resolve hardware issues. For more information about the role - contact
Location: Three Legged Cross Salary : £22,308-£24,000 pa DOE Hours : 8.30am-5pm Mon-Fri Benefits : 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension. PLEASE NOTE DUE TO THE LOCATION OF THIS ROLE YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT. Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a 1st line customer Services Assistant to join their growing team. They are a well-established company who offer full training for the suitable candidate. This 1st Line Customer Services Assistant role will suit someone who is tech savvy, who is willing to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. Ideally you will have some interest in Technology and electronic products and if you have some telecoms/technical know-how then even better. If you have worked within any sort of telecoms/IT company, then you could be a great fit for this role. You will be willing to learn and will be given lots of training but you should be IT computer literate with a good telephone manner. Working as part of the 1st line Helpdesk support team, this is a key role supporting and working closely with customers and the Team. The main focus will be responding to customer requests and queries to maximise customer satisfaction. Areas of work will range from dealing with billing and technical issues on the products, trouble shooting, maintaining customer data, resolving invoice queries, raising sales invoices and other general duties. The individual will be expected to have a mature proactive response to the role, enjoy helping customers and have a real passion to drive the business forward. The successful candidate will Understand technology / telecoms Good customer servicer experience Have strong attention to detail Have good time management skills Have good administration skills Be PC literate Confident and polite telephone manner Be a team player Be highly organised You will need to be proactive in your approach Have the ability to multi task This is a great opportunity to get your foot in the door and start a career within IT and Telecoms.
Apr 18, 2024
Full time
Location: Three Legged Cross Salary : £22,308-£24,000 pa DOE Hours : 8.30am-5pm Mon-Fri Benefits : 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension. PLEASE NOTE DUE TO THE LOCATION OF THIS ROLE YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT. Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a 1st line customer Services Assistant to join their growing team. They are a well-established company who offer full training for the suitable candidate. This 1st Line Customer Services Assistant role will suit someone who is tech savvy, who is willing to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. Ideally you will have some interest in Technology and electronic products and if you have some telecoms/technical know-how then even better. If you have worked within any sort of telecoms/IT company, then you could be a great fit for this role. You will be willing to learn and will be given lots of training but you should be IT computer literate with a good telephone manner. Working as part of the 1st line Helpdesk support team, this is a key role supporting and working closely with customers and the Team. The main focus will be responding to customer requests and queries to maximise customer satisfaction. Areas of work will range from dealing with billing and technical issues on the products, trouble shooting, maintaining customer data, resolving invoice queries, raising sales invoices and other general duties. The individual will be expected to have a mature proactive response to the role, enjoy helping customers and have a real passion to drive the business forward. The successful candidate will Understand technology / telecoms Good customer servicer experience Have strong attention to detail Have good time management skills Have good administration skills Be PC literate Confident and polite telephone manner Be a team player Be highly organised You will need to be proactive in your approach Have the ability to multi task This is a great opportunity to get your foot in the door and start a career within IT and Telecoms.
Project Management Assistant Prestwich Hospital (The Curve) - M25 3EQ Greater Manchester Mental Health NHS Foundation Trust 37.5 hpw - Mon-Fri (Apply online only) (includes some flexibility depending upon service needs) Band 5 - 15.67/hr with enhanced rates for weekends and bank holidays. Travel between sites involved in the role. Temporary role to cover sickness - with potential to be extended. Are you someone who can effectively support project managers in achieving project goals and delivering successful outcomes? Would you like to use your skillset to help your local NHS Services in their daily and future essential functions? If so, then Greater Manchester Mental Health NHS Foundation Trust want to hear from you! We have an urgent vacancy for a Project Management Assistant , based at Prestwich Hospital, to assist in the delivery of the Capital Estates & Facilities Helpdesk system, system training materials and provide support to the existing Switchboard team. Job Overview: The Project Management Assistant will help the Facilities Systems Manager connect the Trust's Facilities teams with customers, employees, partners, and the public by using digital CAFM systems. They'll focus on making Facilities services more efficient and sustainable, like catering, cleaning, waste management, and improving customer and patient experiences. Responsibilities include supervising, training, health and safety, compliance, and managing budgets. Communication is crucial, as the role involves working with various stakeholders such as staff, service users, clinical leads, senior management, subcontractors, and service providers. Key Responsibilities: Design and deliverance of training materials for the new CAFM software (MiCAD): Fast mastery of the software is essential to be able to deliver the training to a wide range of staff members and stakeholders. Provide supervisory support for the existing Switchboard team: Managing a small team of staff and their daily shift duties and partaking in physical cover support when needed (rarely used). Communication & Relationship Skills: Attend meetings and forums, maintain effective communication with stakeholders, provide leadership and support to teams, manage inquiries and complaints, disseminate information. Knowledge, Training & Experience: Continuous development of skills, stay updated on digital systems and policies, participate in forums, support systems development, interpret policies. Governance & Quality: Ensure compliance with requirements, maintain operational quality, facilitate business continuity, implement targets and objectives. Analytical & Judgement Skills: Use SMART systems, monitor staff performance, analyse data, make judgments for safety, and process improvements. Person Specification: Experience in setting up and implementing digital/IT systems. Project Management background and/or PRINCE2 or PMP qualifications. Experience in managing various stakeholders simultaneously. Advanced IT skills, with the ability to use a range of IT systems and quickly learn new applications. First class personal skills, including effective communication techniques and negotiating ability. A full job specification sheet Is available upon request. About the Trust: The Greater Manchester Mental Health NHS Foundation Trust is made up of a wide range of services across Manchester and the Greater Manchester area. As one of the largest specialist mental health providers in the country , GMMH supports more than 65,000 service users across our local, specialist, substance misuse and prison populations. We employ over 6,400 staff and provide services from 109 locations across the Northwest of England, as well as working with people in their homes and local communities. Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over 70 million each year. This money is then reinvested back into the NHS. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: - Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Support when you need it - 24/7 365 days Stakeholder pension scheme Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Apr 18, 2024
Seasonal
Project Management Assistant Prestwich Hospital (The Curve) - M25 3EQ Greater Manchester Mental Health NHS Foundation Trust 37.5 hpw - Mon-Fri (Apply online only) (includes some flexibility depending upon service needs) Band 5 - 15.67/hr with enhanced rates for weekends and bank holidays. Travel between sites involved in the role. Temporary role to cover sickness - with potential to be extended. Are you someone who can effectively support project managers in achieving project goals and delivering successful outcomes? Would you like to use your skillset to help your local NHS Services in their daily and future essential functions? If so, then Greater Manchester Mental Health NHS Foundation Trust want to hear from you! We have an urgent vacancy for a Project Management Assistant , based at Prestwich Hospital, to assist in the delivery of the Capital Estates & Facilities Helpdesk system, system training materials and provide support to the existing Switchboard team. Job Overview: The Project Management Assistant will help the Facilities Systems Manager connect the Trust's Facilities teams with customers, employees, partners, and the public by using digital CAFM systems. They'll focus on making Facilities services more efficient and sustainable, like catering, cleaning, waste management, and improving customer and patient experiences. Responsibilities include supervising, training, health and safety, compliance, and managing budgets. Communication is crucial, as the role involves working with various stakeholders such as staff, service users, clinical leads, senior management, subcontractors, and service providers. Key Responsibilities: Design and deliverance of training materials for the new CAFM software (MiCAD): Fast mastery of the software is essential to be able to deliver the training to a wide range of staff members and stakeholders. Provide supervisory support for the existing Switchboard team: Managing a small team of staff and their daily shift duties and partaking in physical cover support when needed (rarely used). Communication & Relationship Skills: Attend meetings and forums, maintain effective communication with stakeholders, provide leadership and support to teams, manage inquiries and complaints, disseminate information. Knowledge, Training & Experience: Continuous development of skills, stay updated on digital systems and policies, participate in forums, support systems development, interpret policies. Governance & Quality: Ensure compliance with requirements, maintain operational quality, facilitate business continuity, implement targets and objectives. Analytical & Judgement Skills: Use SMART systems, monitor staff performance, analyse data, make judgments for safety, and process improvements. Person Specification: Experience in setting up and implementing digital/IT systems. Project Management background and/or PRINCE2 or PMP qualifications. Experience in managing various stakeholders simultaneously. Advanced IT skills, with the ability to use a range of IT systems and quickly learn new applications. First class personal skills, including effective communication techniques and negotiating ability. A full job specification sheet Is available upon request. About the Trust: The Greater Manchester Mental Health NHS Foundation Trust is made up of a wide range of services across Manchester and the Greater Manchester area. As one of the largest specialist mental health providers in the country , GMMH supports more than 65,000 service users across our local, specialist, substance misuse and prison populations. We employ over 6,400 staff and provide services from 109 locations across the Northwest of England, as well as working with people in their homes and local communities. Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over 70 million each year. This money is then reinvested back into the NHS. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: - Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Support when you need it - 24/7 365 days Stakeholder pension scheme Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 17, 2024
Full time
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems. Role Responsibilities The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As an IT Support Assistant, you'll be part of a well-established Helpdesk team of 8 who handle (Apply online only) calls per month. Your responsibilities will include: Providing first-line technical support to 1,500 internal users from around the country via phone and email, resolving IT issues promptly and effectively. Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems. Providing users with regular updates as to the status of their issue. Identifying areas where the current IT systems can be improved. Rewards As an IT Support Assistant, you will receive: A starting salary between 26,000 - 35,000 (depending on experience) 25 days holiday (plus bank holidays) Optional membership of the company pension scheme Bonus scheme Initial training and mentoring from a senior Manager Future potential for bespoke professional development, relevant training courses etc Excellent opportunities for career progression within various departments Requirements To be successful in this IT Support Assistant role, you should have: Experience in a customer or technical IT support role Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation The ability to solve problems quickly and efficiently Convenient transportation access to Newbury If you think that you have what it takes, apply today to find out more!
Apr 16, 2024
Full time
A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems. Role Responsibilities The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As an IT Support Assistant, you'll be part of a well-established Helpdesk team of 8 who handle (Apply online only) calls per month. Your responsibilities will include: Providing first-line technical support to 1,500 internal users from around the country via phone and email, resolving IT issues promptly and effectively. Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems. Providing users with regular updates as to the status of their issue. Identifying areas where the current IT systems can be improved. Rewards As an IT Support Assistant, you will receive: A starting salary between 26,000 - 35,000 (depending on experience) 25 days holiday (plus bank holidays) Optional membership of the company pension scheme Bonus scheme Initial training and mentoring from a senior Manager Future potential for bespoke professional development, relevant training courses etc Excellent opportunities for career progression within various departments Requirements To be successful in this IT Support Assistant role, you should have: Experience in a customer or technical IT support role Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation The ability to solve problems quickly and efficiently Convenient transportation access to Newbury If you think that you have what it takes, apply today to find out more!
Guildhall School of Music & Drama is a world-leading specialist Performing Arts conservatoire, investing in the artists of today and tomorrow. The School is a vibrant, international community of actors, musicians and production artists in the heart of the City of London. Guildhall is ranked first in Arts, Drama & Music by the Complete University Guide 2024, in the top ten performing arts institutions in the world in the QS World University Rankings 2024, and first for Music in the Guardian Universities Guide 2023; Guildhall has an overall score of 56% 4 (world-leading) in the Research Excellence Framework (REF2021); and a Teaching Excellence Framework (TEF 2023) rating of Gold. The School is a global leader of creative and professional practice, promoting innovation, experiment and research, with over 1,000 students in higher education, drawn from nearly 60 countries around the world. An exciting opportunity has arisen for the right candidate to help us expand our Learning Technology services at the Guildhall School. This new role will be reporting to the Learning Technologist and based in the Library & Learning Resources team. If you have previous experience supporting e-learning in HE or FE environments by providing Moodle VLE helpdesk support and user training to staff and students, along with a solutions-focussed approach to accessibility, expanding platform functionality through plugins and technical integrations whilst possessing excellent interpersonal and communication skills we can offer a varied and interesting workload in a lively, friendly team environment with access to good professional development opportunities. A demonstrable interest in working in performing arts education is an advantage. Some remote working available. For an informal discussion about this role, please contact Evan Dickerson on . For more details, please visit To apply, please visit our website via the button below. Alternatively, please contact (24hr answerphone) quoting OOGS9130. A minicom service for the hearing impaired is available on . Closing date for applications is 30th April 2024 at 12.00 noon. Interviews will take place in week commencing 13th May 2024. All applications must include a completed application form. Please note that late applications will not be accepted. The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. The Guildhall School is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees, workers, and volunteers to share this commitment. The Guildhall School and City of London Corporation are committed to Equal Opportunities and welcome applications from all sections of the community.
Apr 16, 2024
Full time
Guildhall School of Music & Drama is a world-leading specialist Performing Arts conservatoire, investing in the artists of today and tomorrow. The School is a vibrant, international community of actors, musicians and production artists in the heart of the City of London. Guildhall is ranked first in Arts, Drama & Music by the Complete University Guide 2024, in the top ten performing arts institutions in the world in the QS World University Rankings 2024, and first for Music in the Guardian Universities Guide 2023; Guildhall has an overall score of 56% 4 (world-leading) in the Research Excellence Framework (REF2021); and a Teaching Excellence Framework (TEF 2023) rating of Gold. The School is a global leader of creative and professional practice, promoting innovation, experiment and research, with over 1,000 students in higher education, drawn from nearly 60 countries around the world. An exciting opportunity has arisen for the right candidate to help us expand our Learning Technology services at the Guildhall School. This new role will be reporting to the Learning Technologist and based in the Library & Learning Resources team. If you have previous experience supporting e-learning in HE or FE environments by providing Moodle VLE helpdesk support and user training to staff and students, along with a solutions-focussed approach to accessibility, expanding platform functionality through plugins and technical integrations whilst possessing excellent interpersonal and communication skills we can offer a varied and interesting workload in a lively, friendly team environment with access to good professional development opportunities. A demonstrable interest in working in performing arts education is an advantage. Some remote working available. For an informal discussion about this role, please contact Evan Dickerson on . For more details, please visit To apply, please visit our website via the button below. Alternatively, please contact (24hr answerphone) quoting OOGS9130. A minicom service for the hearing impaired is available on . Closing date for applications is 30th April 2024 at 12.00 noon. Interviews will take place in week commencing 13th May 2024. All applications must include a completed application form. Please note that late applications will not be accepted. The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. The Guildhall School is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees, workers, and volunteers to share this commitment. The Guildhall School and City of London Corporation are committed to Equal Opportunities and welcome applications from all sections of the community.
A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems. Role Responsibilities The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As an IT Support Assistant, you'll be part of a well-established Helpdesk team of 8 who handle 500-700 calls per month. Your responsibilities will include: Providing first-line technical support to 1,500 internal users from around the country via phone and email, resolving IT issues promptly and effectively. Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems. Providing users with regular updates as to the status of their issue. Identifying areas where the current IT systems can be improved. Rewards As an IT Support Assistant, you will receive: A starting salary between £26,000 - £35,000 (depending on experience) 25 days holiday (plus bank holidays) Optional membership of the company pension scheme Bonus scheme Initial training and mentoring from a senior Manager Future potential for bespoke professional development, relevant training courses etc Excellent opportunities for career progression within various departments Requirements To be successful in this IT Support Assistant role, you should have: Experience in a customer or technical IT support role Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation The ability to solve problems quickly and efficiently Convenient transportation access to Newbury If you think that you have what it takes, apply today to find out more!
Apr 15, 2024
Full time
A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems. Role Responsibilities The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As an IT Support Assistant, you'll be part of a well-established Helpdesk team of 8 who handle 500-700 calls per month. Your responsibilities will include: Providing first-line technical support to 1,500 internal users from around the country via phone and email, resolving IT issues promptly and effectively. Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems. Providing users with regular updates as to the status of their issue. Identifying areas where the current IT systems can be improved. Rewards As an IT Support Assistant, you will receive: A starting salary between £26,000 - £35,000 (depending on experience) 25 days holiday (plus bank holidays) Optional membership of the company pension scheme Bonus scheme Initial training and mentoring from a senior Manager Future potential for bespoke professional development, relevant training courses etc Excellent opportunities for career progression within various departments Requirements To be successful in this IT Support Assistant role, you should have: Experience in a customer or technical IT support role Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation The ability to solve problems quickly and efficiently Convenient transportation access to Newbury If you think that you have what it takes, apply today to find out more!
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
Sep 20, 2022
Full time
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
IT Helpdesk Technician Manchester Up to £25,000 DOE Cordant People are supporting a reputable and well known professional services organisation based in the heart of Manchester, who are seeking an experienced IT Support Desk Assistant to join their growing team. What will you be doing? Delivery of high quality technical support on a range of technologies Hands-on attitude to troubleshooting hardware and application specific issues Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI time frames (first response and resolution) Take ownership of requests assigned to you and manage them through to resolution Perform administrative tasks (user and server related) Help support and train other team members What is in it for you? An opportunity to work with a reputable, professional organisation Competitive salary up to £25K depending on experience What are we looking for? 2+ years hands-on related IT support experience in a professional services organisation Windows Desktop 7-10, Citrix XenApp/XenDesktop Windows Server 2012 to 2019 Active Directory and Group Policy Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic Asset management experience including maintenance and patching Local Area Networking including management of routers and switches Strong customer service ethic with excellent communication and interpersonal skills Does this sound like the role for you? Then APPLY NOW! And one of our consultants will be in touch!
Jan 08, 2022
Full time
IT Helpdesk Technician Manchester Up to £25,000 DOE Cordant People are supporting a reputable and well known professional services organisation based in the heart of Manchester, who are seeking an experienced IT Support Desk Assistant to join their growing team. What will you be doing? Delivery of high quality technical support on a range of technologies Hands-on attitude to troubleshooting hardware and application specific issues Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI time frames (first response and resolution) Take ownership of requests assigned to you and manage them through to resolution Perform administrative tasks (user and server related) Help support and train other team members What is in it for you? An opportunity to work with a reputable, professional organisation Competitive salary up to £25K depending on experience What are we looking for? 2+ years hands-on related IT support experience in a professional services organisation Windows Desktop 7-10, Citrix XenApp/XenDesktop Windows Server 2012 to 2019 Active Directory and Group Policy Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic Asset management experience including maintenance and patching Local Area Networking including management of routers and switches Strong customer service ethic with excellent communication and interpersonal skills Does this sound like the role for you? Then APPLY NOW! And one of our consultants will be in touch!
Our client are a global investment and accounting service which predominantly look after private equity fund clients. Client Details This is a great opportunity for a driven and talented individual to make a real difference and to develop as part of a dedicated and professional team. The IT assistant will have responsibility for supporting the global IT function. There will be scope for improving the IT function and processes whilst ensuring that our IT solutions are effective and sustainable. Description IT Assistant London, will be responsible for: Managing IT helpdesk calls in order to ensure all are identified, received, documented, distributed, and corrected. O365 administration. Mimecast administration. Evaluating user and business needs and ensuring that IT solutions are provided at all times Maintaining working relationships with vendors and third party providers Scheduling software and hardware upgrades and in consultation with relevant third parties. Facilitating the provision of secure access to the network for remote users Profile IT Assistant London, will have: Strong ability to solve practical problems and deal with a variety of situations. Strong decision-making skills. Experience of effectively presenting information to users Excellent interpersonal and communication skills. Highly organised with good time management and planning skills. Experience troubleshooting office network issues & strong IT skills Job Offer Required Technical Knowledge/Skills: Strong technical knowledge of Active Directory, O365 including Outlook. Knowledgeable on terminal services, network infrastructure and network patching. Knowledge of MS Office 365.
Nov 05, 2021
Full time
Our client are a global investment and accounting service which predominantly look after private equity fund clients. Client Details This is a great opportunity for a driven and talented individual to make a real difference and to develop as part of a dedicated and professional team. The IT assistant will have responsibility for supporting the global IT function. There will be scope for improving the IT function and processes whilst ensuring that our IT solutions are effective and sustainable. Description IT Assistant London, will be responsible for: Managing IT helpdesk calls in order to ensure all are identified, received, documented, distributed, and corrected. O365 administration. Mimecast administration. Evaluating user and business needs and ensuring that IT solutions are provided at all times Maintaining working relationships with vendors and third party providers Scheduling software and hardware upgrades and in consultation with relevant third parties. Facilitating the provision of secure access to the network for remote users Profile IT Assistant London, will have: Strong ability to solve practical problems and deal with a variety of situations. Strong decision-making skills. Experience of effectively presenting information to users Excellent interpersonal and communication skills. Highly organised with good time management and planning skills. Experience troubleshooting office network issues & strong IT skills Job Offer Required Technical Knowledge/Skills: Strong technical knowledge of Active Directory, O365 including Outlook. Knowledgeable on terminal services, network infrastructure and network patching. Knowledge of MS Office 365.
IT Support Analyst * Location: Cambridge * Salary: £22,000 * Permanent Role An exciting career opportunity to join a prestigious law firm. This firm has a wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included within the larger job description. Further information on the firm's Business Services career structure is available from the HR team. What really sets this firm apart from other law firms is the way that they work with their clients. They understand that clients, in the 21st century, no longer want a traditional law firm - they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. This client is ideally looking for a candidate who can demonstrate: * A minimum of 1-2 years' experience of working in an IT Helpdesk environment * Some awareness of data networking, patching, audio / visual systems * Some familiarity with workings of laptops, PC hardware, MFD's If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 07, 2021
Full time
IT Support Analyst * Location: Cambridge * Salary: £22,000 * Permanent Role An exciting career opportunity to join a prestigious law firm. This firm has a wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included within the larger job description. Further information on the firm's Business Services career structure is available from the HR team. What really sets this firm apart from other law firms is the way that they work with their clients. They understand that clients, in the 21st century, no longer want a traditional law firm - they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. This client is ideally looking for a candidate who can demonstrate: * A minimum of 1-2 years' experience of working in an IT Helpdesk environment * Some awareness of data networking, patching, audio / visual systems * Some familiarity with workings of laptops, PC hardware, MFD's If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Uxbridge, Middlesex
THE COMPANY HIGHLY SUCCESSFUL, MARKET LEADING, INNOVATIVE AND PROGRESSIVE THINKING ORGANISATION THE ROLE (RELIABLE) 1st LINE HELP-DESK PROFESSIONAL BASED IN UXBRIDGE- FREE ON SITE PARKING/ THIS ROLE WILL INVOLVE HYBRID WORKING WITH A MIX OF ON SITE / OFF SITE WORKING - YOU MUST BE A CAR DRIVER KEY SKILLS Previous experience of dealing with 1st line (IT) Help desk queries Experience of dealing with extensive inbound calls, logging calls and identifying caller requirements Support all users on in-house programmes - password resets, setting up new users IT support background desirable Windows 7, Windows 8.1 Ability to communicate effectively and work to tight deadlines Experience of dealing with high volume calls Ability resolve queries, find solution to problematic issues and escalate responses to 2nd line support / Managers Be available immediately, for temporary to permanent role Be able to commute to Uxbridge area IT support experience essential IF YOU ARE SEEKING A FANTASTIC OPPORTUNITY WHERE YOUR EXCELLENT CUSTOMER SERVICE & IT SKILLS CAN BE UTILISED TO THE MAXIMUM AND YOU MATCH THE KEY REQUIREMENTS THEN PLEASE DON'T DELAY - APPLY TODAY!! If you do not hear from us within 5 working days unfortunately your application has not been successful on this occasion
Oct 01, 2021
Seasonal
THE COMPANY HIGHLY SUCCESSFUL, MARKET LEADING, INNOVATIVE AND PROGRESSIVE THINKING ORGANISATION THE ROLE (RELIABLE) 1st LINE HELP-DESK PROFESSIONAL BASED IN UXBRIDGE- FREE ON SITE PARKING/ THIS ROLE WILL INVOLVE HYBRID WORKING WITH A MIX OF ON SITE / OFF SITE WORKING - YOU MUST BE A CAR DRIVER KEY SKILLS Previous experience of dealing with 1st line (IT) Help desk queries Experience of dealing with extensive inbound calls, logging calls and identifying caller requirements Support all users on in-house programmes - password resets, setting up new users IT support background desirable Windows 7, Windows 8.1 Ability to communicate effectively and work to tight deadlines Experience of dealing with high volume calls Ability resolve queries, find solution to problematic issues and escalate responses to 2nd line support / Managers Be available immediately, for temporary to permanent role Be able to commute to Uxbridge area IT support experience essential IF YOU ARE SEEKING A FANTASTIC OPPORTUNITY WHERE YOUR EXCELLENT CUSTOMER SERVICE & IT SKILLS CAN BE UTILISED TO THE MAXIMUM AND YOU MATCH THE KEY REQUIREMENTS THEN PLEASE DON'T DELAY - APPLY TODAY!! If you do not hear from us within 5 working days unfortunately your application has not been successful on this occasion
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 11, 2021
Full time
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Jan 02, 2020
Full time
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX
Sep 09, 2016
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX
IT Systems Manager – Standalone – Harlow - £35,000
Location – Harlow
Up to £35,000 plus benefits and excellent career progression
A strong IT Systems Manager is required to join a successful and growing company based in Harlow. The successful candidate will manage and develop the internal IT systems with the assistance of an IT assistant.
The company in question do have several sites across the UK for which the successful candidate will be accountable for, as such there will be some UK travel involved.
A salary of up to £35k is available for the right candidate.
Skills Required
- Responsible for the day to day running of servers and networking equipment
- Firewalls / VPN
- Management of IT budget
- Helpdesk support
- Management of IT related projects
- Manage network and server upgrades
- 3rd party supplier management
Who would the role suit?
A strong IT Systems Manager looking for a challenging yet rewarding position within an established and reputable company
Salary
Up to £35k plus benefits
Location
Harlow, Essex
To apply
Please email your CV through to
Keywords
IT Systems Administrator / Network Administrator / Systems Manager / IT Manager / Harlow / Hatfield / Chelmsford / Cheshunt / Sawbridgeworth / Essex
Sep 09, 2016
IT Systems Manager – Standalone – Harlow - £35,000
Location – Harlow
Up to £35,000 plus benefits and excellent career progression
A strong IT Systems Manager is required to join a successful and growing company based in Harlow. The successful candidate will manage and develop the internal IT systems with the assistance of an IT assistant.
The company in question do have several sites across the UK for which the successful candidate will be accountable for, as such there will be some UK travel involved.
A salary of up to £35k is available for the right candidate.
Skills Required
- Responsible for the day to day running of servers and networking equipment
- Firewalls / VPN
- Management of IT budget
- Helpdesk support
- Management of IT related projects
- Manage network and server upgrades
- 3rd party supplier management
Who would the role suit?
A strong IT Systems Manager looking for a challenging yet rewarding position within an established and reputable company
Salary
Up to £35k plus benefits
Location
Harlow, Essex
To apply
Please email your CV through to
Keywords
IT Systems Administrator / Network Administrator / Systems Manager / IT Manager / Harlow / Hatfield / Chelmsford / Cheshunt / Sawbridgeworth / Essex
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX
Sep 09, 2016
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX
IT Systems Manager – Standalone – Harlow - £35,000
Location – Harlow
Up to £35,000 plus benefits and excellent career progression
A strong IT Systems Manager is required to join a successful and growing company based in Harlow. The successful candidate will manage and develop the internal IT systems with the assistance of an IT assistant.
The company in question do have several sites across the UK for which the successful candidate will be accountable for, as such there will be some UK travel involved.
A salary of up to £35k is available for the right candidate.
Skills Required
- Responsible for the day to day running of servers and networking equipment
- Firewalls / VPN
- Management of IT budget
- Helpdesk support
- Management of IT related projects
- Manage network and server upgrades
- 3rd party supplier management
Who would the role suit?
A strong IT Systems Manager looking for a challenging yet rewarding position within an established and reputable company
Salary
Up to £35k plus benefits
Location
Harlow, Essex
To apply
Please email your CV through to
Keywords
IT Systems Administrator / Network Administrator / Systems Manager / IT Manager / Harlow / Hatfield / Chelmsford / Cheshunt / Sawbridgeworth / Essex
Sep 09, 2016
IT Systems Manager – Standalone – Harlow - £35,000
Location – Harlow
Up to £35,000 plus benefits and excellent career progression
A strong IT Systems Manager is required to join a successful and growing company based in Harlow. The successful candidate will manage and develop the internal IT systems with the assistance of an IT assistant.
The company in question do have several sites across the UK for which the successful candidate will be accountable for, as such there will be some UK travel involved.
A salary of up to £35k is available for the right candidate.
Skills Required
- Responsible for the day to day running of servers and networking equipment
- Firewalls / VPN
- Management of IT budget
- Helpdesk support
- Management of IT related projects
- Manage network and server upgrades
- 3rd party supplier management
Who would the role suit?
A strong IT Systems Manager looking for a challenging yet rewarding position within an established and reputable company
Salary
Up to £35k plus benefits
Location
Harlow, Essex
To apply
Please email your CV through to
Keywords
IT Systems Administrator / Network Administrator / Systems Manager / IT Manager / Harlow / Hatfield / Chelmsford / Cheshunt / Sawbridgeworth / Essex