Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . We are a highly successful, continually fast-growing agency with ambitious plans for the future. We have a unique agency operating model, which makes things different and exciting; and a brilliant, positive culture. It's a fantastic place to work. We are investing in building products that utilise marketing data to drive unrivalled client performance, as a strategic priority. The role sits in the Tools & Automation tea m, alongside our Data Engineering and Platform teams , and reports to the Head of Automation. An example of a tool is: Unity - which brings together a variety of data sources, intelligence handlers and bidding functions that enable SEO and paid search teams to plan activities for the same client more effectively and to improve marketing performance. The right hire will share Croud's values: Passion: loving what you do and being driven to excel with each new project Imagination: meeting challenges creatively and ready to try new ideas Integrity: accountable and always excellent to one another The role of the Senior Software Engineer, in Croud's Tools team, will l ead on developing internal tools to unlock further client revenue potential , supporting the productionisation of solutions and embedding strong engineering practices in Croud . RESPONSIBILITIES Lead on the technical development of client-facing/revenue-driving tools Work with Head of Automation, Head of Data Engineering and other relevant stakeholders to translate the vision on tool ideas into a technical development roadmap. This entails solution design, as well as the planning of MVPs, features, dependencies, infrastructure/environment setup, testing plans, QA, monitoring & logging, maintenance plans, etc. Manage the maintenance and update/upgrade of deployed tools: CI/CD, parity with changing user requirements, technical updates (e.g. changes in third-party APIs), bug fixes, etc Contribute towards the improvement of tools e.g. new features and upgrades Embed best engineering practices across the company so that engineering services are delivered to a consistent quality across clients, offices, in a compliant manner and cost-effectively Further the growth of software engineering capability: As the team - under the postholder's leadership - begins to showcase the business value tools bring to the business, we want to grow the software engineering arm of the team. Communicate the operation and results of these solutions to internal teams and clients to get feedback and ensure work is delivered per expectations. The Senior Software Engineer is accountable for the successful and efficient development of Croud's client-facing/revenue-driving tools. Key performance indicators include the timeliness with which tools/solutions are delivered, their usage, business value it creates (e.g. additional client revenue), internal (and external where appropriate) client satisfaction, and quality of work (whether the solution is fit for purpose and to the required standard). Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. PERSON SPECIFICATION Essential: Excellent Python programming skills Proficient Javascript and SQL Strong applications/system design, deployment and maintenance experience on cloud computing platforms, Google Cloud Platform being highly desirable Demonstrable ability to craft maintainable, scalable code, TDD, SOLID software engineering principles Thorough understanding of software engineering and secure development best practices Strong CI/CD experience, Github Actions being highly desirable Productionising software applications, experience with Docker Familiarity with front end technologies, and the ability to develop and maintain user interfaces, mainly for internal applications (using open source frameworks like Flask, Django, Streamlit would be sufficient in many cases) An ability to communicate clearly and effectively about technical topics with very varied types of stakeholders, from client CMOs to software engineers Highly Desirable: Experience with Google BigQuery Experience with infrastructure automation, Terraform Experience with Data Build Tool (dbt) Google Cloud Certifications COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced maternity and paternity package Life insurance and income protection Medical Cash Plan Pension LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Apr 20, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . We are a highly successful, continually fast-growing agency with ambitious plans for the future. We have a unique agency operating model, which makes things different and exciting; and a brilliant, positive culture. It's a fantastic place to work. We are investing in building products that utilise marketing data to drive unrivalled client performance, as a strategic priority. The role sits in the Tools & Automation tea m, alongside our Data Engineering and Platform teams , and reports to the Head of Automation. An example of a tool is: Unity - which brings together a variety of data sources, intelligence handlers and bidding functions that enable SEO and paid search teams to plan activities for the same client more effectively and to improve marketing performance. The right hire will share Croud's values: Passion: loving what you do and being driven to excel with each new project Imagination: meeting challenges creatively and ready to try new ideas Integrity: accountable and always excellent to one another The role of the Senior Software Engineer, in Croud's Tools team, will l ead on developing internal tools to unlock further client revenue potential , supporting the productionisation of solutions and embedding strong engineering practices in Croud . RESPONSIBILITIES Lead on the technical development of client-facing/revenue-driving tools Work with Head of Automation, Head of Data Engineering and other relevant stakeholders to translate the vision on tool ideas into a technical development roadmap. This entails solution design, as well as the planning of MVPs, features, dependencies, infrastructure/environment setup, testing plans, QA, monitoring & logging, maintenance plans, etc. Manage the maintenance and update/upgrade of deployed tools: CI/CD, parity with changing user requirements, technical updates (e.g. changes in third-party APIs), bug fixes, etc Contribute towards the improvement of tools e.g. new features and upgrades Embed best engineering practices across the company so that engineering services are delivered to a consistent quality across clients, offices, in a compliant manner and cost-effectively Further the growth of software engineering capability: As the team - under the postholder's leadership - begins to showcase the business value tools bring to the business, we want to grow the software engineering arm of the team. Communicate the operation and results of these solutions to internal teams and clients to get feedback and ensure work is delivered per expectations. The Senior Software Engineer is accountable for the successful and efficient development of Croud's client-facing/revenue-driving tools. Key performance indicators include the timeliness with which tools/solutions are delivered, their usage, business value it creates (e.g. additional client revenue), internal (and external where appropriate) client satisfaction, and quality of work (whether the solution is fit for purpose and to the required standard). Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. PERSON SPECIFICATION Essential: Excellent Python programming skills Proficient Javascript and SQL Strong applications/system design, deployment and maintenance experience on cloud computing platforms, Google Cloud Platform being highly desirable Demonstrable ability to craft maintainable, scalable code, TDD, SOLID software engineering principles Thorough understanding of software engineering and secure development best practices Strong CI/CD experience, Github Actions being highly desirable Productionising software applications, experience with Docker Familiarity with front end technologies, and the ability to develop and maintain user interfaces, mainly for internal applications (using open source frameworks like Flask, Django, Streamlit would be sufficient in many cases) An ability to communicate clearly and effectively about technical topics with very varied types of stakeholders, from client CMOs to software engineers Highly Desirable: Experience with Google BigQuery Experience with infrastructure automation, Terraform Experience with Data Build Tool (dbt) Google Cloud Certifications COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced maternity and paternity package Life insurance and income protection Medical Cash Plan Pension LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
We are seeking a candidate proficient in producing technical drawings and associated documentation for a dynamic role for an award winning client in a Bid and Design Team based in South East London. Experience in the specification, design, and implementation of Telecommunications/ICT infrastructure and Structured Cabling Systems is advantageous. This full-time position, Monday to Friday from 08:00 to 17:00, offers a competitive salary ranging from 30,000 to 40,000 depending on experience, alongside a comprehensive benefits package. Key Responsibilities: Create and modify structured cabling systems drawings using AutoCAD LT (2024). Generate spreadsheets, technical specifications, and Operation and Maintenance (O&M) Manuals using MS Excel, MS Word, and MS PowerPoint. Ensure accurate and timely production of drawings and documentation, maintaining the drawing register. Assist site-based operations with project planning, control, and delivery from a design perspective. Collaborate effectively with internal Bid and Design Manager and site-based teams. Maintain adherence to company policies and procedures, presenting a professional image at all times. Support operations teams in the field when necessary, including attending design and coordination meetings. Requirements: Full proficiency in AutoCAD LT (2024), MS Excel, MS Word, and MS PowerPoint. Familiarity with database software such as SQL is advantageous. Strong verbal and written communication skills in English, proficiency in other languages desirable. Experience in delivering presentations and writing concise reports. Excellent attention to detail and aesthetics. Ability to work effectively both independently and as part of a team. Knowledge of relevant legislation, including CDM Regulations. Strong time management skills and ability to meet deadlines. Self-motivated with a willingness to travel within the UK as required. Education and Experience: Degrees in relevant technical disciplines are advantageous. Relevant experience may offset academic achievements. Benefits : Competitive salary Holiday pay Pension scheme Opportunities for career progression in a growing business. If you are a dependable, self-confident individual with a passion for technical design and communication, we encourage you to apply for this exciting opportunity.
Apr 18, 2024
Full time
We are seeking a candidate proficient in producing technical drawings and associated documentation for a dynamic role for an award winning client in a Bid and Design Team based in South East London. Experience in the specification, design, and implementation of Telecommunications/ICT infrastructure and Structured Cabling Systems is advantageous. This full-time position, Monday to Friday from 08:00 to 17:00, offers a competitive salary ranging from 30,000 to 40,000 depending on experience, alongside a comprehensive benefits package. Key Responsibilities: Create and modify structured cabling systems drawings using AutoCAD LT (2024). Generate spreadsheets, technical specifications, and Operation and Maintenance (O&M) Manuals using MS Excel, MS Word, and MS PowerPoint. Ensure accurate and timely production of drawings and documentation, maintaining the drawing register. Assist site-based operations with project planning, control, and delivery from a design perspective. Collaborate effectively with internal Bid and Design Manager and site-based teams. Maintain adherence to company policies and procedures, presenting a professional image at all times. Support operations teams in the field when necessary, including attending design and coordination meetings. Requirements: Full proficiency in AutoCAD LT (2024), MS Excel, MS Word, and MS PowerPoint. Familiarity with database software such as SQL is advantageous. Strong verbal and written communication skills in English, proficiency in other languages desirable. Experience in delivering presentations and writing concise reports. Excellent attention to detail and aesthetics. Ability to work effectively both independently and as part of a team. Knowledge of relevant legislation, including CDM Regulations. Strong time management skills and ability to meet deadlines. Self-motivated with a willingness to travel within the UK as required. Education and Experience: Degrees in relevant technical disciplines are advantageous. Relevant experience may offset academic achievements. Benefits : Competitive salary Holiday pay Pension scheme Opportunities for career progression in a growing business. If you are a dependable, self-confident individual with a passion for technical design and communication, we encourage you to apply for this exciting opportunity.
Job Title: Project Manager - Major Transport Schemes Location: Kirklees, West Yorkshire Type: 6-Month Contract Salary: 37/hr (Hybrid Role) Are you passionate about making a tangible difference in your community? Do you possess the expertise to drive major transport initiatives forward? We are seeking a dynamic and experienced Project Manager to join a local authority in Kirklees , where you will play a pivotal role in shaping the future of transportation, climate change, environmental improvement, place shaping, and economic growth. Responsibilities: Day-to-Day Project Management: Oversee one or more of the council's major transport schemes, ensuring efficient execution and alignment with organisational objectives. You will utilise your technical knowledge and experience to facilitate project delivery under the guidance of the Major Transport Schemes Programme Lead. Accelerate Delivery: Drive project progress by ensuring effective management of scope, objectives, risks, and dependencies. Track and deliver project benefits and outcomes consistently. Business Case Development: Take ownership of developing business cases for external funding, adhering to assurance frameworks and timelines crucial for timely project delivery. Stakeholder Engagement: Cultivate strong relationships with key stakeholders, both internal and external, fostering collaboration and alignment towards shared goals. Strategic Guidance: Provide insights and strategic direction on transportation-based programs and projects, ensuring effective service delivery and the achievement of shared outcomes. Essential Requirements: Considerable Project Management Experience: Proven track record in managing large and complex projects, including budget monitoring and contract management. Partnership and Collaborative Work: Extensive experience in commissioning projects with external and internal providers, emphasising collaboration and partnership. Team Leadership: Demonstrated ability to motivate, lead, and support multidisciplinary teams to achieve desired outcomes. Communication Skills: Exceptional communication and interpersonal skills to foster and maintain professional relationships. Problem-Solving Skills: Strong creative problem-solving abilities to identify obstacles and negotiate effective solutions. Resilience and Time Management: Personal resilience and adeptness at managing competing deadlines to ensure project delivery within specifications, on time, and within budget. Commercial Awareness: Proficiency in understanding the public, private, and third sectors, contributing effectively to strategies, plans, and initiatives. Analytical Skills: Knowledge and experience in analysing proposals, compiling funding bids, and producing complex reports from businesses and partner organisations. If you are ready to take on this exciting challenge and contribute to the transformation of transport infrastructure in Kirklees, apply now to be considered for this role.
Apr 17, 2024
Contractor
Job Title: Project Manager - Major Transport Schemes Location: Kirklees, West Yorkshire Type: 6-Month Contract Salary: 37/hr (Hybrid Role) Are you passionate about making a tangible difference in your community? Do you possess the expertise to drive major transport initiatives forward? We are seeking a dynamic and experienced Project Manager to join a local authority in Kirklees , where you will play a pivotal role in shaping the future of transportation, climate change, environmental improvement, place shaping, and economic growth. Responsibilities: Day-to-Day Project Management: Oversee one or more of the council's major transport schemes, ensuring efficient execution and alignment with organisational objectives. You will utilise your technical knowledge and experience to facilitate project delivery under the guidance of the Major Transport Schemes Programme Lead. Accelerate Delivery: Drive project progress by ensuring effective management of scope, objectives, risks, and dependencies. Track and deliver project benefits and outcomes consistently. Business Case Development: Take ownership of developing business cases for external funding, adhering to assurance frameworks and timelines crucial for timely project delivery. Stakeholder Engagement: Cultivate strong relationships with key stakeholders, both internal and external, fostering collaboration and alignment towards shared goals. Strategic Guidance: Provide insights and strategic direction on transportation-based programs and projects, ensuring effective service delivery and the achievement of shared outcomes. Essential Requirements: Considerable Project Management Experience: Proven track record in managing large and complex projects, including budget monitoring and contract management. Partnership and Collaborative Work: Extensive experience in commissioning projects with external and internal providers, emphasising collaboration and partnership. Team Leadership: Demonstrated ability to motivate, lead, and support multidisciplinary teams to achieve desired outcomes. Communication Skills: Exceptional communication and interpersonal skills to foster and maintain professional relationships. Problem-Solving Skills: Strong creative problem-solving abilities to identify obstacles and negotiate effective solutions. Resilience and Time Management: Personal resilience and adeptness at managing competing deadlines to ensure project delivery within specifications, on time, and within budget. Commercial Awareness: Proficiency in understanding the public, private, and third sectors, contributing effectively to strategies, plans, and initiatives. Analytical Skills: Knowledge and experience in analysing proposals, compiling funding bids, and producing complex reports from businesses and partner organisations. If you are ready to take on this exciting challenge and contribute to the transformation of transport infrastructure in Kirklees, apply now to be considered for this role.
Description Role Responsibilities The role of Senior Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. To work closely with the Principal Technical Consultants and other technical teams. The Senior Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve our customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, HLD and LLD documentation. Be eligible for Security Clearance and adhere to CDW policies and GDPR Best practices. Typical Deliverables for the Role Be an expert in the required Technologies for your section. Create and deliver technical presentations, solution demonstrations, solution design/configuration, and proposal development. In depth knowledge of multiple technologies is a must. Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge and peer-level review in respect of issue resolution, standards, design, best practice, delivering quality and reference target architectures. Working closely with Account Managers, Project Managers, Solution Architects, Customers, and other parts of the business as required. Design and Deliver implementation services across a wide range of clients, technologies, and requirements. Creation of technical documentation Low Level Designs High Level Designs Diagrams, BoM Statement of Works (SoW) Design, implementation, migration and testing of technical solutions. Creation and presentation of customer facing documentation. Involvement and running of project design workshops. Renew/upgrade required certifications. Works with clients on assigned projects to identify commercially viable, technical, solutions to business problems and streamlining of business process. On behalf of a client and CDW, takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Accountable as a lead technical role in one or more projects on which they are assigned, ensuring that solutions are adequately captured in a Statement of Work or Project Initiation Document, analysed, designed, and delivered to recognised industry or CDW best practices. Manages one or more teams of consultants assigned to projects, for the duration of a project. To assist in the design of Proof-of-Concept scenarios, Type Approval activities in the CDW labs and for a client's needs To help in the creation of test type documentation and test scenarios. Ensures personal objectives and set KPI targets are met or exceeded. Proactively questions and evaluates existing systems, standards, documentation, and procedures and makes recommendations for improvement. Accountable for embracing and enhancing CDW's brand, and that of Operations and Professional Services, inside and outside of CDW. Certifications Essential Skills Cisco/route/switch Palo Alto Fortinet Cisco Firepower / ASA Cisco ISE F5 Checkpoint Essential Certifications CCNP Security CCNP Enterprise Fortinet NSE4,5,6 Palo Alto PCNSA Checkpoint CCSA Desirable Skills HPE/Aruba VMWare NSX Cisco SDA Cisco ACI SDWAN Checkpoint firewalls Juniper Desirable Certifications CCIE CCNP Enterprise Palo Alto PCNSE Fortinet NSE7 Checkpoint CCSE Knowledge & Experience Holds, maintains, and continues to develop industry-recognised expert-level technical relevance through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events. Can continually demonstrate exceptional skills in time-management, planning, sales and all types of communication. Has proven extensive commercial awareness, able to protect the interests of CDW in all aspects of professional services delivery. Is able to continually demonstrate comprehensive knowledge and experience of technical infrastructure hardware, software and solutions, as well as extensive expert-level technical experience in one or more relevant fields. Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement. Prior experience working in an IT Services organisation, IT channel, or value-added reseller. Core Values Ensures knowledge, skills, creativity, integrity, and judgement is applied to deliver innovative, effective, efficient services and solutions of excellent quality to clients and co-workers. Creates and maintains a culture for listening, understanding, and responding flexibly to clients, co-workers, and suppliers so that every contact is a personalised and positive experience. Continually demonstrates initiative, always giving their best, and confident to lead and make decisions, improve their effectiveness, and help others do the same, acknowledging and assuming responsibility for their own actions, products, decisions, and policies. Is responsible for remaining relevant to the needs of CDW's clients, co-workers, Professional Services and CDW and proactively seeks out training, shadowing, mentoring and other relevant learning and development opportunities to ensure that this continues to be the case. Strives to build meaningful, transparent, collaborative, and long-term relationships with our clients, suppliers, and co-workers where these are constructed to deliver mutually beneficial outcomes. Responsible for the delivery of quality and consistency in all that they do and aim to get this right first time, every time. Aims to deliver excellence and strive for continuous improvement by questioning everything and responding vigorously to change when needed. Dedicated to satisfying clients and co-workers requests in a responsive and professional manner, by listening to these requests, understanding them and striving to consistently exceed their needs and expectations. Personal Attributes Highly enthusiastic and motivated to achieve commercial, CDW, departmental, team and personal goals and targets. Leadership qualities with excellent verbal and written communications Able to motivate technically and professionally , mentor, coach and nurture others. Positive attitude and influence on others Methodical and quality-minded with a right-first time approach to all work. Understands how to balance time, cost, and quality to ensure successful outcomes for clients and CDW. Passionate, professional, with a 'can-do' attitude always Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement & experience. Able to build productive working relationships with various personnel within the team and across the teams based on respect and good rapport. Communicates honestly, openly, and consistently showing attention to detail and remaining calm and patient when under pressure. Ability to recognise when to request support. Works on own initiative, or as a team, towards agreed common goals. Excellent organisational and technical team leadership skills. Excellent communication and presentation skills. Open, honest, and approachable always ; socially comfortable interacting at all levels within internal and external organisations. Flexible about working hours and work locations; prepared to travel.
Apr 16, 2024
Full time
Description Role Responsibilities The role of Senior Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. To work closely with the Principal Technical Consultants and other technical teams. The Senior Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve our customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, HLD and LLD documentation. Be eligible for Security Clearance and adhere to CDW policies and GDPR Best practices. Typical Deliverables for the Role Be an expert in the required Technologies for your section. Create and deliver technical presentations, solution demonstrations, solution design/configuration, and proposal development. In depth knowledge of multiple technologies is a must. Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge and peer-level review in respect of issue resolution, standards, design, best practice, delivering quality and reference target architectures. Working closely with Account Managers, Project Managers, Solution Architects, Customers, and other parts of the business as required. Design and Deliver implementation services across a wide range of clients, technologies, and requirements. Creation of technical documentation Low Level Designs High Level Designs Diagrams, BoM Statement of Works (SoW) Design, implementation, migration and testing of technical solutions. Creation and presentation of customer facing documentation. Involvement and running of project design workshops. Renew/upgrade required certifications. Works with clients on assigned projects to identify commercially viable, technical, solutions to business problems and streamlining of business process. On behalf of a client and CDW, takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Accountable as a lead technical role in one or more projects on which they are assigned, ensuring that solutions are adequately captured in a Statement of Work or Project Initiation Document, analysed, designed, and delivered to recognised industry or CDW best practices. Manages one or more teams of consultants assigned to projects, for the duration of a project. To assist in the design of Proof-of-Concept scenarios, Type Approval activities in the CDW labs and for a client's needs To help in the creation of test type documentation and test scenarios. Ensures personal objectives and set KPI targets are met or exceeded. Proactively questions and evaluates existing systems, standards, documentation, and procedures and makes recommendations for improvement. Accountable for embracing and enhancing CDW's brand, and that of Operations and Professional Services, inside and outside of CDW. Certifications Essential Skills Cisco/route/switch Palo Alto Fortinet Cisco Firepower / ASA Cisco ISE F5 Checkpoint Essential Certifications CCNP Security CCNP Enterprise Fortinet NSE4,5,6 Palo Alto PCNSA Checkpoint CCSA Desirable Skills HPE/Aruba VMWare NSX Cisco SDA Cisco ACI SDWAN Checkpoint firewalls Juniper Desirable Certifications CCIE CCNP Enterprise Palo Alto PCNSE Fortinet NSE7 Checkpoint CCSE Knowledge & Experience Holds, maintains, and continues to develop industry-recognised expert-level technical relevance through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events. Can continually demonstrate exceptional skills in time-management, planning, sales and all types of communication. Has proven extensive commercial awareness, able to protect the interests of CDW in all aspects of professional services delivery. Is able to continually demonstrate comprehensive knowledge and experience of technical infrastructure hardware, software and solutions, as well as extensive expert-level technical experience in one or more relevant fields. Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement. Prior experience working in an IT Services organisation, IT channel, or value-added reseller. Core Values Ensures knowledge, skills, creativity, integrity, and judgement is applied to deliver innovative, effective, efficient services and solutions of excellent quality to clients and co-workers. Creates and maintains a culture for listening, understanding, and responding flexibly to clients, co-workers, and suppliers so that every contact is a personalised and positive experience. Continually demonstrates initiative, always giving their best, and confident to lead and make decisions, improve their effectiveness, and help others do the same, acknowledging and assuming responsibility for their own actions, products, decisions, and policies. Is responsible for remaining relevant to the needs of CDW's clients, co-workers, Professional Services and CDW and proactively seeks out training, shadowing, mentoring and other relevant learning and development opportunities to ensure that this continues to be the case. Strives to build meaningful, transparent, collaborative, and long-term relationships with our clients, suppliers, and co-workers where these are constructed to deliver mutually beneficial outcomes. Responsible for the delivery of quality and consistency in all that they do and aim to get this right first time, every time. Aims to deliver excellence and strive for continuous improvement by questioning everything and responding vigorously to change when needed. Dedicated to satisfying clients and co-workers requests in a responsive and professional manner, by listening to these requests, understanding them and striving to consistently exceed their needs and expectations. Personal Attributes Highly enthusiastic and motivated to achieve commercial, CDW, departmental, team and personal goals and targets. Leadership qualities with excellent verbal and written communications Able to motivate technically and professionally , mentor, coach and nurture others. Positive attitude and influence on others Methodical and quality-minded with a right-first time approach to all work. Understands how to balance time, cost, and quality to ensure successful outcomes for clients and CDW. Passionate, professional, with a 'can-do' attitude always Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement & experience. Able to build productive working relationships with various personnel within the team and across the teams based on respect and good rapport. Communicates honestly, openly, and consistently showing attention to detail and remaining calm and patient when under pressure. Ability to recognise when to request support. Works on own initiative, or as a team, towards agreed common goals. Excellent organisational and technical team leadership skills. Excellent communication and presentation skills. Open, honest, and approachable always ; socially comfortable interacting at all levels within internal and external organisations. Flexible about working hours and work locations; prepared to travel.
Social Value Manager Are you passionate about corporate social values, is this an area you either have experience of or feel strongly about and want to make a difference with? Do you have a exposure to corporate social values or ESG and have a background in Bid Writing, Project Management, Data Analysis and Review, Internal/External Comms or Partnership Development? You will need to be eligible to live and work in the UK and this is a hybrid role enabling home working. What you'll do: Develop and implement Telent's Social Value Strategy, aligned with our corporate values. To lead Telent's Social Value Working Group ensuring effective governance and representation. Coordinate Social Value activity across the business. Keep abreast of UKG and customer mandated Social Value requirements and principles, and advise initiative owners and businesses on their implementation Keep abreast of market and industry developments, amongst customers and competitors, and feed back to the business to identify opportunities for innovation and sharing best practice from other sectors Collaborate with our clients, project teams and other relevant stakeholders to ensure social value is integrated within, between and across teams. Who you are: You are passionate about corporate social responsibility and values. You will be someone who is data driven and who has excellent communication skills at all levels. You will be a great team player and will encourage that across the board. Key requirements: Demonstrable interest in Social Value, and commitment to ESG principles. Previous experience in one or more of the following areas would be beneficial: bid writing and review, data analysis, project management, internal/external communications, partnership development, compliance. Understanding of social value principles, frameworks, and measurement methodologies linked to public procurement, including relevant UK social value legislation. Customer and community focussed. Excellent communication and interpersonal / relationship-building skills. Good data analysis skills, and ability to use Microsoft Excel and similar tools. Business area Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: BEN1 vehicle Medical 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed.
Apr 16, 2024
Full time
Social Value Manager Are you passionate about corporate social values, is this an area you either have experience of or feel strongly about and want to make a difference with? Do you have a exposure to corporate social values or ESG and have a background in Bid Writing, Project Management, Data Analysis and Review, Internal/External Comms or Partnership Development? You will need to be eligible to live and work in the UK and this is a hybrid role enabling home working. What you'll do: Develop and implement Telent's Social Value Strategy, aligned with our corporate values. To lead Telent's Social Value Working Group ensuring effective governance and representation. Coordinate Social Value activity across the business. Keep abreast of UKG and customer mandated Social Value requirements and principles, and advise initiative owners and businesses on their implementation Keep abreast of market and industry developments, amongst customers and competitors, and feed back to the business to identify opportunities for innovation and sharing best practice from other sectors Collaborate with our clients, project teams and other relevant stakeholders to ensure social value is integrated within, between and across teams. Who you are: You are passionate about corporate social responsibility and values. You will be someone who is data driven and who has excellent communication skills at all levels. You will be a great team player and will encourage that across the board. Key requirements: Demonstrable interest in Social Value, and commitment to ESG principles. Previous experience in one or more of the following areas would be beneficial: bid writing and review, data analysis, project management, internal/external communications, partnership development, compliance. Understanding of social value principles, frameworks, and measurement methodologies linked to public procurement, including relevant UK social value legislation. Customer and community focussed. Excellent communication and interpersonal / relationship-building skills. Good data analysis skills, and ability to use Microsoft Excel and similar tools. Business area Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: BEN1 vehicle Medical 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed.
We have a fantastic opportunity for a Technical Manager to join our team within Vistry West London, at our office in Ealing, London. As our Technical Manager you will be involved with a project from land bid or tender by providing construction technical guidance and co-ordination through to the pre-construction design and technical management functions for delivery of the development. You will act as the Client focal point and Construction Team Co-ordinator during the construction phase of the project. You will manage the planning and delivery of infrastructure, including services and landscaping of developments. You will also manage the work and/or expectations of key project stakeholders and customers, for example project stakeholders, residential customers, external design consultants and suppliers/contractors. You will assist the Senior Technical Manager in the selection and appointment of external design consultants. You will also manage the technical design process of a project through planning stage to practical completion Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality A pro-active management style with capability to lead and coordinate the managers across a wider team. Ability to prioritise and delegate as appropriate effectively negotiate, motivate and communicate in order to influence others to ensure that the required objectives are met. Leadership skills including assertiveness, being decisive, flexible, good time management, organised, effective at leading / participating in meetings, works well under pressure and to strict deadlines. Experience and knowledge of planning, financial and legal processes. A general background knowledge in property combined with a relevant qualification. Experience in stakeholder management Desirable Experience of Project Management in either a development company or professional practice. Up to date knowledge of best practice and the latest products and specification items available in the marketplace. An ability to effectively communicate with all levels of management with respect to client, professional practices and site operators, both internal and external to the Company. An understanding of the construction process involving JCT Forms of Contract. Experience using a document management system such as Viewpoint/4P/Docelite Experience in a Senior Technical Coordinator role or similar Professional qualification from recognised institution eg. at A level, ONC/HNC, NVQ in Construction Evidence of a strong understanding of financial, legal, and planning processes. Degree level education or 5+ years relevant industry experience. More about the Technical Manager role Co-ordinate project teams throughout the planning and development process monitoring progress to ensure the delivery of serviced land parcels on time and in budget. Ensure all co-ordination issues relating to tenders and contract issues are implemented between design team, construction team, employer's agent and client. Manage the technical and design process of the project from Planning Consent to Practical Completion. Providing technical advice on the feasibility of projects, determining constraints and advising on budgets, phasing and timing. Produce development fees, utility costs for the construction cost. Liaise with Estimators, Surveyors, Buyers and Construction. Undertake financial management and provide budgeting forecasting information for infrastructure budgets. Co-ordinate consultant appointments and prepare appointment scopes, design programmes and fee budgets. Co-ordinate technical, design and external client issues with the relevant Countryside team. Act as the main Client contact during the Construction Phase. Produce the Health & Safety construction plan with the Construction Manager and issue monthly CDM statements. Address relevant issues with JCT Contracts, Employers Requirements, Contractors Proposals, Insurances, Performance Bonds, Adoption Agreements and Bonds, Warranties, etc. In conjunction with Environmental Consultant issue agreed sustainability/Code Pre- Assessment and Energy Strategy. Assist Technical Administrators and Coordinators with the preparation of Health & Safety File/O&M Manual. Liaise with Joint Venture Partners and Funders throughout the development process. Manage, agree and complete legal adoptions of all infrastructure elements. Manage strategic statute services, diversions and connections. Discharge S106 conditions for the developments. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 16, 2024
Full time
We have a fantastic opportunity for a Technical Manager to join our team within Vistry West London, at our office in Ealing, London. As our Technical Manager you will be involved with a project from land bid or tender by providing construction technical guidance and co-ordination through to the pre-construction design and technical management functions for delivery of the development. You will act as the Client focal point and Construction Team Co-ordinator during the construction phase of the project. You will manage the planning and delivery of infrastructure, including services and landscaping of developments. You will also manage the work and/or expectations of key project stakeholders and customers, for example project stakeholders, residential customers, external design consultants and suppliers/contractors. You will assist the Senior Technical Manager in the selection and appointment of external design consultants. You will also manage the technical design process of a project through planning stage to practical completion Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality A pro-active management style with capability to lead and coordinate the managers across a wider team. Ability to prioritise and delegate as appropriate effectively negotiate, motivate and communicate in order to influence others to ensure that the required objectives are met. Leadership skills including assertiveness, being decisive, flexible, good time management, organised, effective at leading / participating in meetings, works well under pressure and to strict deadlines. Experience and knowledge of planning, financial and legal processes. A general background knowledge in property combined with a relevant qualification. Experience in stakeholder management Desirable Experience of Project Management in either a development company or professional practice. Up to date knowledge of best practice and the latest products and specification items available in the marketplace. An ability to effectively communicate with all levels of management with respect to client, professional practices and site operators, both internal and external to the Company. An understanding of the construction process involving JCT Forms of Contract. Experience using a document management system such as Viewpoint/4P/Docelite Experience in a Senior Technical Coordinator role or similar Professional qualification from recognised institution eg. at A level, ONC/HNC, NVQ in Construction Evidence of a strong understanding of financial, legal, and planning processes. Degree level education or 5+ years relevant industry experience. More about the Technical Manager role Co-ordinate project teams throughout the planning and development process monitoring progress to ensure the delivery of serviced land parcels on time and in budget. Ensure all co-ordination issues relating to tenders and contract issues are implemented between design team, construction team, employer's agent and client. Manage the technical and design process of the project from Planning Consent to Practical Completion. Providing technical advice on the feasibility of projects, determining constraints and advising on budgets, phasing and timing. Produce development fees, utility costs for the construction cost. Liaise with Estimators, Surveyors, Buyers and Construction. Undertake financial management and provide budgeting forecasting information for infrastructure budgets. Co-ordinate consultant appointments and prepare appointment scopes, design programmes and fee budgets. Co-ordinate technical, design and external client issues with the relevant Countryside team. Act as the main Client contact during the Construction Phase. Produce the Health & Safety construction plan with the Construction Manager and issue monthly CDM statements. Address relevant issues with JCT Contracts, Employers Requirements, Contractors Proposals, Insurances, Performance Bonds, Adoption Agreements and Bonds, Warranties, etc. In conjunction with Environmental Consultant issue agreed sustainability/Code Pre- Assessment and Energy Strategy. Assist Technical Administrators and Coordinators with the preparation of Health & Safety File/O&M Manual. Liaise with Joint Venture Partners and Funders throughout the development process. Manage, agree and complete legal adoptions of all infrastructure elements. Manage strategic statute services, diversions and connections. Discharge S106 conditions for the developments. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
IT Specialist - Chippenham £28,000 to £40,000 + OTE £50k+ We have partnered with a global Managed Service Provider who are recruiting for a IT Specialist to join their expanding team to view current business accounts and see where there is room to upsell. The business is a Value-Added Reseller (VAR) and pride themselves on formulating business solutions for organisations in various industries and sizes. The bonus scheme works on meeting company margin growth which has been smashed over the years by the experienced Consultants and Account Managers. Responsibilities of the IT Specialist: - Identify spaces where the organisation can upsell and expand their solutions. - Unsure the Hybrid Infrastructure is in line with market trends and demands. - Maintain and form relationships with customers and vendors. - Monitor a ticketing system from Account Managers and support them where appropriate. - Manage and support the client s technology plans and present solutions to meet requirements. Requirements of the IT Specialist: - Experience in a technical sales/ technical expertise - Understanding of how to form bids and tenders. - Understanding of vednors such as DELL, ARUBA, LENOVA ETC. - Strong technical knowledge and understanding of technical solutions. - Highly social person, comfortable putting yourself out there and very organised. - Desirable Hybrid Infrastructure knowledge (VMware, Veeam, onsite, Cloud technologies) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at (url removed) If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at VIQU IT Recruitment on LinkedIn and
Apr 16, 2024
Full time
IT Specialist - Chippenham £28,000 to £40,000 + OTE £50k+ We have partnered with a global Managed Service Provider who are recruiting for a IT Specialist to join their expanding team to view current business accounts and see where there is room to upsell. The business is a Value-Added Reseller (VAR) and pride themselves on formulating business solutions for organisations in various industries and sizes. The bonus scheme works on meeting company margin growth which has been smashed over the years by the experienced Consultants and Account Managers. Responsibilities of the IT Specialist: - Identify spaces where the organisation can upsell and expand their solutions. - Unsure the Hybrid Infrastructure is in line with market trends and demands. - Maintain and form relationships with customers and vendors. - Monitor a ticketing system from Account Managers and support them where appropriate. - Manage and support the client s technology plans and present solutions to meet requirements. Requirements of the IT Specialist: - Experience in a technical sales/ technical expertise - Understanding of how to form bids and tenders. - Understanding of vednors such as DELL, ARUBA, LENOVA ETC. - Strong technical knowledge and understanding of technical solutions. - Highly social person, comfortable putting yourself out there and very organised. - Desirable Hybrid Infrastructure knowledge (VMware, Veeam, onsite, Cloud technologies) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at (url removed) If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at VIQU IT Recruitment on LinkedIn and
IT Specialist - Chippenham £28,000 to £40,000 + OTE £50k+ We have partnered with a global Managed Service Provider who are recruiting for a IT Specialist to join their expanding team to view current business accounts and see where there is room to upsell. The business is a Value-Added Reseller (VAR) and pride themselves on formulating business solutions for organisations in various industries and sizes. The bonus scheme works on meeting company margin growth which has been smashed over the years by the experienced Consultants and Account Managers. Responsibilities of the IT Specialist: - Identify spaces where the organisation can upsell and expand their solutions. - Unsure the Hybrid Infrastructure is in line with market trends and demands. - Maintain and form relationships with customers and vendors. - Monitor a ticketing system from Account Managers and support them where appropriate. - Manage and support the client's technology plans and present solutions to meet requirements. Requirements of the IT Specialist: - Experience in a technical sales/technical expertise - Understanding of how to form bids and tenders. - Understanding of vednors such as DELL, ARUBA, LENOVA ETC. - Strong technical knowledge and understanding of technical solutions. - Highly social person, comfortable putting yourself out there and very organised. - Desirable - Hybrid Infrastructure knowledge (VMware, Veeam, onsite, Cloud technologies) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at (see below) If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply).
Apr 16, 2024
Full time
IT Specialist - Chippenham £28,000 to £40,000 + OTE £50k+ We have partnered with a global Managed Service Provider who are recruiting for a IT Specialist to join their expanding team to view current business accounts and see where there is room to upsell. The business is a Value-Added Reseller (VAR) and pride themselves on formulating business solutions for organisations in various industries and sizes. The bonus scheme works on meeting company margin growth which has been smashed over the years by the experienced Consultants and Account Managers. Responsibilities of the IT Specialist: - Identify spaces where the organisation can upsell and expand their solutions. - Unsure the Hybrid Infrastructure is in line with market trends and demands. - Maintain and form relationships with customers and vendors. - Monitor a ticketing system from Account Managers and support them where appropriate. - Manage and support the client's technology plans and present solutions to meet requirements. Requirements of the IT Specialist: - Experience in a technical sales/technical expertise - Understanding of how to form bids and tenders. - Understanding of vednors such as DELL, ARUBA, LENOVA ETC. - Strong technical knowledge and understanding of technical solutions. - Highly social person, comfortable putting yourself out there and very organised. - Desirable - Hybrid Infrastructure knowledge (VMware, Veeam, onsite, Cloud technologies) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at (see below) If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply).
Head of Public Sector for Oracle Enterprise Applications Company Description Version 1's market-leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India, and Slovenia. We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack - Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JD Edwards, Peoplesoft, and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration. We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team. Our Oracle Fusion Cloud team has grown significantly over the past 3 years powered by recent business wins including Galliford Try, Bank of England, An Post, Inizio Health, Birmingham City Council, Royal Borough of Kensington and Chelsea and QBE Insurance. We have an exciting growth strategy that will see further rapid growth and an opportunity to drive value for our customers through 2024 and beyond. No 1 Best place to work in Ireland 4th Best Super Large Workplace in Tech the UK No 1 Best place to work in India 10th place in Glassdoor's Top 50 UK companies UK & Ireland's premier Oracle, Microsoft & AWS partner Market leader in Oracle ERP and Cloud Applications Consulting, implementation and support services 3200 strong,€347m/ £302m revenue business Job Description The role of Sector Head is accountable for the successful delivery of sector engagements (consulting engagements, scoped projects, and/or managed teams), and for the profitable growth of the sector within Version 1. The role comprises strategic market engagement, customer relationship management, delivery management and people development. Like all leaders at Version 1, the role will fundamentally be required to deliver successful outcomes across the three sides of our Strategic Triangle: Strong Organisation: Commercial outcomes including growth of revenue, gross profit margin, accurate forecasting, and demand-planning, as well as excellent, strongly referenceable delivery to customers. Customer Success: Inspiring a customer outcome obsessed focus, and building long-term, strategic relationships with customers underpinned by demonstrable value add. Empowered People: Management of employees within your Sector. Specific accountabilities include: Pre Sales Leadership Engage with existing and prospective clients to understand their business needs and challenges ensuring Version 1's services to deliver transformational outcomes is understood. Work hand in hand with the commercial leads to develop and execute pre-sales strategies and initiatives to build awareness of our services with customers and partners (Oracle) alike. Working with our subject matter experts, lead and oversee the creation of compelling proposals, bid responses, presentations, and demonstrations to showcase our expertise and solutions. Provide leadership, guidance and expertise during the pre-sales process to secure new business. Customer Delivery Develop and maintain strong client relationships, serving as the senior point of contact for all engagement related matters. Deliver successful engagements through delegated responsibility of timeline, scope, budget, customer expectations and sub-sectors to Portfolio Directors, Delivery Principals or Delivery Managers. On-time, on-budget, quality engagement delivery is the explicit remit of this role. Champion our Core Values and support excellence in operations (reporting, controls, forecasting inputs and overall governance). Ensure a smooth, seamless transition to ASPIRE Managed Services engagements when required. Work with leaders across Version 1 to forecast demand and plan resourcing, including the careful onboarding and transition of consultants between engagements. High levels of customer satisfaction, measured quarterly by Net Promoter Score. Staff retention & engagement including coaching, mentoring and succession planning (measured quarterly). Thought Leadership: Maintain and develop insight on challenges facing business leaders in Public Sector seeking to transform their Finance and HR organisations (e.g. Operational Efficiency, Scenario Modelling, Workforce Planning etc.) Stay up-to-date with industry trends, partner (Oracle) updates, and best practices. Share knowledge and insights with the team and clients through thought leadership content and presentations. You will be a driven, creative, positive person, with whom our Core Values of 'Drive', 'Personal Commitment' and 'Excellence' resonate. You will be a self-starter who rolls their sleeves up and can be trusted to work autonomously. You will believe in fostering a values-based culture aligned with our 'Honesty & Integrity' and 'No Ego' Core Values. You will know and agree that we must put the 'Customer First' to build a trusted brand which reflects our values. Given the customer, partner and team facing elements of this role, regular travel in the UK & Ireland and occasional travel to US & India should be expected. Qualifications Strong Delivery: Recent, extensive experience in a senior position working for a technology services consultancy or Systems Integrator Experienced in the delivery of business and technology change programmes in the Finance or HR domain to an excellent standard. Proven experience managing significant (>€20M per annum) portfolios of work, with accountability for P&L (shadow P&L acceptable) with deep understanding of core commercial KPIs for a consultancy. Driving Growth: Track record of hitting ambitious growth targets within your customer base through credibility-based up and cross-selling of Oracle services and/or managed services . Track record of building relationships up to C-level to win and retain key customers. Leading Teams: Inspiring: you will be leading a team of managers, with many strong individual contributors who will look to you to guide and lead them through times of growth and change. You will be good at mediating through business challenges across delivery, commercial and business support. You will be able to influence those outside of your direct line management. Collaborative: You will build consensus through relationship building and excellent execution. Whilst driving success in your Sector, you will work with peers to support success across the entire delivery organisation. Experience working with globally distributed teams, across multiple specialisms. Additional Information Share in our Success through our senior level Bonus structure & an opportunity to join our new V1 Equity success Scheme Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review Financial benefits including; Pension, Private Healthcare Cover, Life Assurance, Financial advice Ways of working now with remote & hybrid working options but there is always as a good excuse to get together too Moments that matter & our enhanced maternity & paternity leave policies for life's journey A large training budget for accreditations and educational assistance for courses relevant to your role. Ways Wellbeing activities: an innovative Well Tech Scheme, MyGym Discounts, Octopus Car Lease (electric UK only), Yoga, sponsored marathon and local team sports Version 1 Annual Excellence Awards & our ' Call-Out' platform where performance is called out and recognised Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. PLUS, many more exciting benefits drop us a note to find out more. This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. Please note that you must have the legal right to live and work in the United Kingdom or Ireland. This is a full-time permanent role. Location: This role can be delivered in a hybrid nature from one of these offices Dublin, Belfast, Birmingham, Manchester, Newcastle, Edinburgh, or London and also some occasional client site travel. Expenses will be covered. Must have work permit due to timeframes. Suzanne Whelan, Talent Acquisition Manager UK & Ireland We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging Version 1 Careers Please note: We have an internal recruitment team and does not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
Apr 14, 2024
Full time
Head of Public Sector for Oracle Enterprise Applications Company Description Version 1's market-leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India, and Slovenia. We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack - Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JD Edwards, Peoplesoft, and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration. We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team. Our Oracle Fusion Cloud team has grown significantly over the past 3 years powered by recent business wins including Galliford Try, Bank of England, An Post, Inizio Health, Birmingham City Council, Royal Borough of Kensington and Chelsea and QBE Insurance. We have an exciting growth strategy that will see further rapid growth and an opportunity to drive value for our customers through 2024 and beyond. No 1 Best place to work in Ireland 4th Best Super Large Workplace in Tech the UK No 1 Best place to work in India 10th place in Glassdoor's Top 50 UK companies UK & Ireland's premier Oracle, Microsoft & AWS partner Market leader in Oracle ERP and Cloud Applications Consulting, implementation and support services 3200 strong,€347m/ £302m revenue business Job Description The role of Sector Head is accountable for the successful delivery of sector engagements (consulting engagements, scoped projects, and/or managed teams), and for the profitable growth of the sector within Version 1. The role comprises strategic market engagement, customer relationship management, delivery management and people development. Like all leaders at Version 1, the role will fundamentally be required to deliver successful outcomes across the three sides of our Strategic Triangle: Strong Organisation: Commercial outcomes including growth of revenue, gross profit margin, accurate forecasting, and demand-planning, as well as excellent, strongly referenceable delivery to customers. Customer Success: Inspiring a customer outcome obsessed focus, and building long-term, strategic relationships with customers underpinned by demonstrable value add. Empowered People: Management of employees within your Sector. Specific accountabilities include: Pre Sales Leadership Engage with existing and prospective clients to understand their business needs and challenges ensuring Version 1's services to deliver transformational outcomes is understood. Work hand in hand with the commercial leads to develop and execute pre-sales strategies and initiatives to build awareness of our services with customers and partners (Oracle) alike. Working with our subject matter experts, lead and oversee the creation of compelling proposals, bid responses, presentations, and demonstrations to showcase our expertise and solutions. Provide leadership, guidance and expertise during the pre-sales process to secure new business. Customer Delivery Develop and maintain strong client relationships, serving as the senior point of contact for all engagement related matters. Deliver successful engagements through delegated responsibility of timeline, scope, budget, customer expectations and sub-sectors to Portfolio Directors, Delivery Principals or Delivery Managers. On-time, on-budget, quality engagement delivery is the explicit remit of this role. Champion our Core Values and support excellence in operations (reporting, controls, forecasting inputs and overall governance). Ensure a smooth, seamless transition to ASPIRE Managed Services engagements when required. Work with leaders across Version 1 to forecast demand and plan resourcing, including the careful onboarding and transition of consultants between engagements. High levels of customer satisfaction, measured quarterly by Net Promoter Score. Staff retention & engagement including coaching, mentoring and succession planning (measured quarterly). Thought Leadership: Maintain and develop insight on challenges facing business leaders in Public Sector seeking to transform their Finance and HR organisations (e.g. Operational Efficiency, Scenario Modelling, Workforce Planning etc.) Stay up-to-date with industry trends, partner (Oracle) updates, and best practices. Share knowledge and insights with the team and clients through thought leadership content and presentations. You will be a driven, creative, positive person, with whom our Core Values of 'Drive', 'Personal Commitment' and 'Excellence' resonate. You will be a self-starter who rolls their sleeves up and can be trusted to work autonomously. You will believe in fostering a values-based culture aligned with our 'Honesty & Integrity' and 'No Ego' Core Values. You will know and agree that we must put the 'Customer First' to build a trusted brand which reflects our values. Given the customer, partner and team facing elements of this role, regular travel in the UK & Ireland and occasional travel to US & India should be expected. Qualifications Strong Delivery: Recent, extensive experience in a senior position working for a technology services consultancy or Systems Integrator Experienced in the delivery of business and technology change programmes in the Finance or HR domain to an excellent standard. Proven experience managing significant (>€20M per annum) portfolios of work, with accountability for P&L (shadow P&L acceptable) with deep understanding of core commercial KPIs for a consultancy. Driving Growth: Track record of hitting ambitious growth targets within your customer base through credibility-based up and cross-selling of Oracle services and/or managed services . Track record of building relationships up to C-level to win and retain key customers. Leading Teams: Inspiring: you will be leading a team of managers, with many strong individual contributors who will look to you to guide and lead them through times of growth and change. You will be good at mediating through business challenges across delivery, commercial and business support. You will be able to influence those outside of your direct line management. Collaborative: You will build consensus through relationship building and excellent execution. Whilst driving success in your Sector, you will work with peers to support success across the entire delivery organisation. Experience working with globally distributed teams, across multiple specialisms. Additional Information Share in our Success through our senior level Bonus structure & an opportunity to join our new V1 Equity success Scheme Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review Financial benefits including; Pension, Private Healthcare Cover, Life Assurance, Financial advice Ways of working now with remote & hybrid working options but there is always as a good excuse to get together too Moments that matter & our enhanced maternity & paternity leave policies for life's journey A large training budget for accreditations and educational assistance for courses relevant to your role. Ways Wellbeing activities: an innovative Well Tech Scheme, MyGym Discounts, Octopus Car Lease (electric UK only), Yoga, sponsored marathon and local team sports Version 1 Annual Excellence Awards & our ' Call-Out' platform where performance is called out and recognised Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. PLUS, many more exciting benefits drop us a note to find out more. This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. Please note that you must have the legal right to live and work in the United Kingdom or Ireland. This is a full-time permanent role. Location: This role can be delivered in a hybrid nature from one of these offices Dublin, Belfast, Birmingham, Manchester, Newcastle, Edinburgh, or London and also some occasional client site travel. Expenses will be covered. Must have work permit due to timeframes. Suzanne Whelan, Talent Acquisition Manager UK & Ireland We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging Version 1 Careers Please note: We have an internal recruitment team and does not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
Director, Mergers & Acquisitions London , United Kingdom Apply Now We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion () for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job Title Director, Mergers & Acquisitions OVERVIEW: The Mastercard Operations & Technology (O&T) Mergers & Acquisitions (M&A) Technology team supports the lifecycle of M&A activities, from strategic company/partner evaluation, through due diligence, to the guidance and support of integrations. The M&A Subject Matter Expert (SME)/Architecture team is accountable for overseeing and driving the holistic approach, architecture and solutions for all the technology aspects throughout the lifecycle RESPONSIBILITIES: LEAD TECHNICAL DUE DILIGENCE FOR MASTERCARD ACQUISITIONS AND INVESTMENTS Technical Due Diligence is completed on all potential acquisition target companies. As a M&A technical SME/Architect you will partner with the program manager and be responsible for leading all the technical aspects of this phase. Due diligence includes partnering with the target company, Mastercard Operations Network & Employee Experience, Architecture and Technology, Security, Developer Tools and Experiences, Business Operations, Global Customer Care, Data Strategy/Compliance and M&A program managers to gain a detailed understanding of the technologies, policies, principles and architecture used by the target company. These findings are then reconciled with Mastercard s own policies, principles and technologies to identify where the target company aligns well, and where they fail to meet expected criteria. Following this assessment you will document the observations, recommendations and proposed integration approach, including financials, timeline and headcount requirements. DEVELOP TECHNOLOGY DESIGNS AND APPROACHES TO ACHIEVE SUCCESSFUL BUSINESS INTEGRATION AND REMEDIATION OF ISSUES FOUND DURING DUE DILIGENCE You will partner with internal and external SMEs to ensure the integration meets the minimum policy criteria set by the O&T and M&A functional leads. To achieve this you will define infrastructure, employee experience, cloud and developer strategies, standards, principles and architecture for each integration. This includes the remediation of issues and challenges identified during discovery. The final integration approach will align with Mastercard s own technologies, policies, principles and strategies, whilst also introducing newly acquired tools and processes to Mastercard as appropriate The integration design will include all resource estimates and will be used as the foundation for the integration execution post deal close. PROVIDE EXPERT CONSULTANCY TO THE M&A PROGRAM While you will not be the Program Manager and may also not lead the hands-on technical integration you will partner with the Program team, acquired entities and O&T vertical SMEs as a trusted partner, providing advice and guidance on the technology execution. You will steer the team with technical expertise throughout the integration to completion. ALL ABOUT YOU: TECHNICAL RELATIONSHIP MANAGER Your strong relationships with internal and external technology SMEs are vital to deliver the expert technical consultation required by the M&A program. Being the single interface for the M&A program to the broader technology functions helps simplify how the M&A program engages technologists and provides them an escalation point across all verticals. Your oversight of all activities will allow you to negotiate and steer change on behalf of the M&A program. Your skills will allow you to proactively drive the expansion of existing relationships and the forging of new relationships. TECHNOLOGY DELIVERY Your track record of successfully delivering complex cross-functional projects, teams or committees will be an essential foundation to support technical integration of acquired entities. You will have a breadth of technical expertise at an architectural level across multiple technology domains including network, data center, monitoring, cloud, compute, data, storage, developer experiences, security and employee experience. You will be confident working with new technologies and will have an aptitude that allows you to learn new essentials quickly. Your network of specialist vertical SMEs will allow you to dive deep as required where personal expertise may be lighter; however strong personal expertise in development tools and processes, data, and cloud would be advantageous. EXPERT COMMUNICATOR AND PRESENTER As the M&A technology subject matter expert, you will frequently be the single point of contact for your M&A program and O&T partners. Your organizational skills and extensive experience creating and delivering presentations across all levels, including senior leadership is critical to success in this role. Outside of M&A program delivery you will use your skills and partner relationships to coach and develop technical talent and project teams across Mastercard and new acquisitions, whilst helping to identify top technical talent. ADDITIONAL INFORMATION Travel as required COVID-19 Considerations We value the safety of each member of our community because we know we re all in this together. In many locations, which may change over time, we ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice. In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Sep 23, 2022
Full time
Director, Mergers & Acquisitions London , United Kingdom Apply Now We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion () for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job Title Director, Mergers & Acquisitions OVERVIEW: The Mastercard Operations & Technology (O&T) Mergers & Acquisitions (M&A) Technology team supports the lifecycle of M&A activities, from strategic company/partner evaluation, through due diligence, to the guidance and support of integrations. The M&A Subject Matter Expert (SME)/Architecture team is accountable for overseeing and driving the holistic approach, architecture and solutions for all the technology aspects throughout the lifecycle RESPONSIBILITIES: LEAD TECHNICAL DUE DILIGENCE FOR MASTERCARD ACQUISITIONS AND INVESTMENTS Technical Due Diligence is completed on all potential acquisition target companies. As a M&A technical SME/Architect you will partner with the program manager and be responsible for leading all the technical aspects of this phase. Due diligence includes partnering with the target company, Mastercard Operations Network & Employee Experience, Architecture and Technology, Security, Developer Tools and Experiences, Business Operations, Global Customer Care, Data Strategy/Compliance and M&A program managers to gain a detailed understanding of the technologies, policies, principles and architecture used by the target company. These findings are then reconciled with Mastercard s own policies, principles and technologies to identify where the target company aligns well, and where they fail to meet expected criteria. Following this assessment you will document the observations, recommendations and proposed integration approach, including financials, timeline and headcount requirements. DEVELOP TECHNOLOGY DESIGNS AND APPROACHES TO ACHIEVE SUCCESSFUL BUSINESS INTEGRATION AND REMEDIATION OF ISSUES FOUND DURING DUE DILIGENCE You will partner with internal and external SMEs to ensure the integration meets the minimum policy criteria set by the O&T and M&A functional leads. To achieve this you will define infrastructure, employee experience, cloud and developer strategies, standards, principles and architecture for each integration. This includes the remediation of issues and challenges identified during discovery. The final integration approach will align with Mastercard s own technologies, policies, principles and strategies, whilst also introducing newly acquired tools and processes to Mastercard as appropriate The integration design will include all resource estimates and will be used as the foundation for the integration execution post deal close. PROVIDE EXPERT CONSULTANCY TO THE M&A PROGRAM While you will not be the Program Manager and may also not lead the hands-on technical integration you will partner with the Program team, acquired entities and O&T vertical SMEs as a trusted partner, providing advice and guidance on the technology execution. You will steer the team with technical expertise throughout the integration to completion. ALL ABOUT YOU: TECHNICAL RELATIONSHIP MANAGER Your strong relationships with internal and external technology SMEs are vital to deliver the expert technical consultation required by the M&A program. Being the single interface for the M&A program to the broader technology functions helps simplify how the M&A program engages technologists and provides them an escalation point across all verticals. Your oversight of all activities will allow you to negotiate and steer change on behalf of the M&A program. Your skills will allow you to proactively drive the expansion of existing relationships and the forging of new relationships. TECHNOLOGY DELIVERY Your track record of successfully delivering complex cross-functional projects, teams or committees will be an essential foundation to support technical integration of acquired entities. You will have a breadth of technical expertise at an architectural level across multiple technology domains including network, data center, monitoring, cloud, compute, data, storage, developer experiences, security and employee experience. You will be confident working with new technologies and will have an aptitude that allows you to learn new essentials quickly. Your network of specialist vertical SMEs will allow you to dive deep as required where personal expertise may be lighter; however strong personal expertise in development tools and processes, data, and cloud would be advantageous. EXPERT COMMUNICATOR AND PRESENTER As the M&A technology subject matter expert, you will frequently be the single point of contact for your M&A program and O&T partners. Your organizational skills and extensive experience creating and delivering presentations across all levels, including senior leadership is critical to success in this role. Outside of M&A program delivery you will use your skills and partner relationships to coach and develop technical talent and project teams across Mastercard and new acquisitions, whilst helping to identify top technical talent. ADDITIONAL INFORMATION Travel as required COVID-19 Considerations We value the safety of each member of our community because we know we re all in this together. In many locations, which may change over time, we ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice. In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Job description We are looking for a Project Manager to join Airbus Defence & Space in Portsmouth. You will join the Connected Intelligence Secure Communications team and report to the Head of Project Delivery. These are key roles in a complex technical environment which requires project managers with excellent technical, communication & leadership skills. The successful applicants will lead the delivery phase of complex military satellite communications projects subsequent to providing project planning expertise in the business winning campaigns for future Military Satellite Communications contracts and will span the full project lifecycle. The successful applicants will have the opportunity to advance their career through training and development in a challenging and highly supportive environment. You will need to be eligible to gain UK SC Security Clearance. Project Managers will be: Responsible for project management expertise and artefacts for business winning proposals. Responsible for Initiation, Planning, Execution, Monitoring & Controlling and Closing of projects delivering complex secure communications infrastructure and services. Responsible for managing projects in accordance with the Airbus project lifecycle standards. Note that the Airbus standards adopt the lifecycle guidance recommended by the Project Management Institute (PMI). Accountable for the quality, cost and schedule performance of the project. This role will involve some travel for business and as such you must be able to travel accordingly. Skills & Experience Degree or equivalent in project management, business management, or a relevant engineering discipline. A good understanding of PMI Project Management knowledge areas and lifecycle processes (re: PMBOK) is the minimum requirement. Experience or training in AGILE project management is preferred. A basic understanding of AGILE project management is the minimum requirement. Relevant project management experience Experience bidding & delivering projects in communications, aerospace, space or defence industries. What Airbus Can Offer You A competitive salary with annual profit share An ever growing list of company benefits including enhanced pay for maternity, paternity, adoption and shared parental leave Very strong, very real career development options across our transnational, market leading company. A hybrid working pattern of 2 to 3 days per week in the office and 2 to 3 days remotely Flexible hours - 37 per week with no core hours on Friday afternoons! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Sep 22, 2022
Full time
Job description We are looking for a Project Manager to join Airbus Defence & Space in Portsmouth. You will join the Connected Intelligence Secure Communications team and report to the Head of Project Delivery. These are key roles in a complex technical environment which requires project managers with excellent technical, communication & leadership skills. The successful applicants will lead the delivery phase of complex military satellite communications projects subsequent to providing project planning expertise in the business winning campaigns for future Military Satellite Communications contracts and will span the full project lifecycle. The successful applicants will have the opportunity to advance their career through training and development in a challenging and highly supportive environment. You will need to be eligible to gain UK SC Security Clearance. Project Managers will be: Responsible for project management expertise and artefacts for business winning proposals. Responsible for Initiation, Planning, Execution, Monitoring & Controlling and Closing of projects delivering complex secure communications infrastructure and services. Responsible for managing projects in accordance with the Airbus project lifecycle standards. Note that the Airbus standards adopt the lifecycle guidance recommended by the Project Management Institute (PMI). Accountable for the quality, cost and schedule performance of the project. This role will involve some travel for business and as such you must be able to travel accordingly. Skills & Experience Degree or equivalent in project management, business management, or a relevant engineering discipline. A good understanding of PMI Project Management knowledge areas and lifecycle processes (re: PMBOK) is the minimum requirement. Experience or training in AGILE project management is preferred. A basic understanding of AGILE project management is the minimum requirement. Relevant project management experience Experience bidding & delivering projects in communications, aerospace, space or defence industries. What Airbus Can Offer You A competitive salary with annual profit share An ever growing list of company benefits including enhanced pay for maternity, paternity, adoption and shared parental leave Very strong, very real career development options across our transnational, market leading company. A hybrid working pattern of 2 to 3 days per week in the office and 2 to 3 days remotely Flexible hours - 37 per week with no core hours on Friday afternoons! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Overview of Responsibilities Who are we looking for? We are about to undertake a once in a generation project to decommission JET - the Joint European Torus Fusion Reactor. This is an ambitious programme to undertake first-of-a-kind decommissioning studies of a tritiated fusion reactor, to identify components suitable for re-purposing into the wider scientific community within and outside UKAEA." This team is new, and we therefore have openings for multiple Lead Engineer positions specializing in various areas; Decommissioning of redundant nuclear plant, Repurposing and recycling of assets, and a new build of two waste processing facilities and site infrastructure to support the Decommissioning Programme. The role sits within the Central Engineering Department, but is focussed on supporting the Decommissioning Programme. What will you be responsible for? As a Lead Engineer you will be a technical point of contact and knowledge across a broad range of technologies and disciplines, maintaining technical overview across projects so that strong interfaces are made between work packages and the wider organisation. You'll work alongside a project manager, ensuring that the quality and content of projects is appropriate, whilst respecting budgets and timescales. You will provide technical direction for projects or work packages and communicate their needs, risks and successes both internally and to external stakeholders. Your main responsibilities will be: Confirming and delivering assigned project scope and executing Decommissioning and Repurposing Projects to a high standard. Challenging the design team to think creatively, testing conventional approaches against key success criteria to ensure the best options are selected efficiently with sound reasoning. Producing and maintaining a suite of technical project documentation (Project Technical Implementation Plan, Stakeholder Requirements, Assumptions, Risk Register etc). Being the point of engineering knowledge to build technical specifications ready to tender to the supply chain - technically appraise and act as the technical expertise from an intelligent client perspective upon award of contract - through to project completion. The application of analysis using classic and numerical methods to support design studies. Use engineering experience to foresee opportunities for business development and contribute to related proposals and bids which may include submitting budgets and business cases. Effectively communicate technical progress via weekly informal reports and formal monthly accountabilities. As part of your role, you could be asked to work in radiation controlled areas or in beryllium controlled areas. Full training and medical assessments will be provided if this is necessary.
Sep 21, 2022
Full time
Overview of Responsibilities Who are we looking for? We are about to undertake a once in a generation project to decommission JET - the Joint European Torus Fusion Reactor. This is an ambitious programme to undertake first-of-a-kind decommissioning studies of a tritiated fusion reactor, to identify components suitable for re-purposing into the wider scientific community within and outside UKAEA." This team is new, and we therefore have openings for multiple Lead Engineer positions specializing in various areas; Decommissioning of redundant nuclear plant, Repurposing and recycling of assets, and a new build of two waste processing facilities and site infrastructure to support the Decommissioning Programme. The role sits within the Central Engineering Department, but is focussed on supporting the Decommissioning Programme. What will you be responsible for? As a Lead Engineer you will be a technical point of contact and knowledge across a broad range of technologies and disciplines, maintaining technical overview across projects so that strong interfaces are made between work packages and the wider organisation. You'll work alongside a project manager, ensuring that the quality and content of projects is appropriate, whilst respecting budgets and timescales. You will provide technical direction for projects or work packages and communicate their needs, risks and successes both internally and to external stakeholders. Your main responsibilities will be: Confirming and delivering assigned project scope and executing Decommissioning and Repurposing Projects to a high standard. Challenging the design team to think creatively, testing conventional approaches against key success criteria to ensure the best options are selected efficiently with sound reasoning. Producing and maintaining a suite of technical project documentation (Project Technical Implementation Plan, Stakeholder Requirements, Assumptions, Risk Register etc). Being the point of engineering knowledge to build technical specifications ready to tender to the supply chain - technically appraise and act as the technical expertise from an intelligent client perspective upon award of contract - through to project completion. The application of analysis using classic and numerical methods to support design studies. Use engineering experience to foresee opportunities for business development and contribute to related proposals and bids which may include submitting budgets and business cases. Effectively communicate technical progress via weekly informal reports and formal monthly accountabilities. As part of your role, you could be asked to work in radiation controlled areas or in beryllium controlled areas. Full training and medical assessments will be provided if this is necessary.
Bid Manager ( Home based) Bid Manager, Infrastructure, ITIL, Consultancy, MSP, Networking, Commercial thinking Bid Manager - About the role: Are you an experienced customer-facing Bid Manager with a background working around Managed Services, Infrastructure, Networking, IT Solutions projects, Cloud Technology, thinking of looking for a new challenge? Are you commercially aware and have previously worked for an IT Service Provider, Consultancy or MSP? If so read on… The Bid Manager will work closely with the commercial team and take responsibility for delivering a proposal that is well structured, costed, persuasive for customers. The Bid Manager will ensure all bids are delivered correctly, with correct cost structure and details, to facilitate profitable and successful proposals. This is a Home- based Bid Manager role, but there may be be the need to travel occasionally to client site for potential client meetings. Bid Manager - Key Duties: Identify the decision to bid on proposals and give input into the business on the commercial benefits Deliver a successful strategy for winning bids matching customer expectations while highlighting unique selling points, Key differentiators from other products, Maintain a good awareness of costings and profit margins when constructing bid proposals Engage with customers and internal team members to compile information to help compose a successful bid Writing and checking proposals Assess the commercial / technical risks that maybe associated with the proposed project or bid Manage the bid process within required timescales and track costs associated with the bid Respond to any queries from the customer, or internal stakeholders prior, during or after the bid has been proposed Work closely with project teams if bid is successful Contribute new ideas to help deliver bids more efficiently to customers, following customer meetings and suggesting where improvements can be made to the bids Bid Manager - Skills required for the role: Preferably a background working for a IT Service Provider or MSP, Consultancy but will consider other environments Good understanding of Infrastructure, technology projects, Networking, Cloud, Telecoms is preferred Previous Bid Management experience Well organised and able to manage conflicting priorities Persuasive, innovative and good commercial acumen Strong influencing, negotiation and decision making skills Self-motivated and able to adapt to a changing environment Goal oriented and strong passion for success Strong communication skills and ability to building long term relationships Bid Manager - Benefits The role offers a basic salary up to £60k Bonus Benefits ( pension, healthcare) 25 days holiday Flexible benefits scheme Expenses paid for trips to client site, meetings at HQ If you are a Bid Manager who has worked in a Technical environment and capable of working closely with Senior Board members, then please apply. The role requires someone creative, focused and willing to enhance the way bids and services are delivered. Langland Consultants acts as an Employment Agency /Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job. By applying to a job advertised by Langland Consultants or providing your contact information to show interest in a job advertised by Langland Consultants, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing to us in storing your information and allowing us to contact you in regard to suitable job opportunities in the future. You are within your rights to ask us to remove your information at any time.
Jan 10, 2022
Full time
Bid Manager ( Home based) Bid Manager, Infrastructure, ITIL, Consultancy, MSP, Networking, Commercial thinking Bid Manager - About the role: Are you an experienced customer-facing Bid Manager with a background working around Managed Services, Infrastructure, Networking, IT Solutions projects, Cloud Technology, thinking of looking for a new challenge? Are you commercially aware and have previously worked for an IT Service Provider, Consultancy or MSP? If so read on… The Bid Manager will work closely with the commercial team and take responsibility for delivering a proposal that is well structured, costed, persuasive for customers. The Bid Manager will ensure all bids are delivered correctly, with correct cost structure and details, to facilitate profitable and successful proposals. This is a Home- based Bid Manager role, but there may be be the need to travel occasionally to client site for potential client meetings. Bid Manager - Key Duties: Identify the decision to bid on proposals and give input into the business on the commercial benefits Deliver a successful strategy for winning bids matching customer expectations while highlighting unique selling points, Key differentiators from other products, Maintain a good awareness of costings and profit margins when constructing bid proposals Engage with customers and internal team members to compile information to help compose a successful bid Writing and checking proposals Assess the commercial / technical risks that maybe associated with the proposed project or bid Manage the bid process within required timescales and track costs associated with the bid Respond to any queries from the customer, or internal stakeholders prior, during or after the bid has been proposed Work closely with project teams if bid is successful Contribute new ideas to help deliver bids more efficiently to customers, following customer meetings and suggesting where improvements can be made to the bids Bid Manager - Skills required for the role: Preferably a background working for a IT Service Provider or MSP, Consultancy but will consider other environments Good understanding of Infrastructure, technology projects, Networking, Cloud, Telecoms is preferred Previous Bid Management experience Well organised and able to manage conflicting priorities Persuasive, innovative and good commercial acumen Strong influencing, negotiation and decision making skills Self-motivated and able to adapt to a changing environment Goal oriented and strong passion for success Strong communication skills and ability to building long term relationships Bid Manager - Benefits The role offers a basic salary up to £60k Bonus Benefits ( pension, healthcare) 25 days holiday Flexible benefits scheme Expenses paid for trips to client site, meetings at HQ If you are a Bid Manager who has worked in a Technical environment and capable of working closely with Senior Board members, then please apply. The role requires someone creative, focused and willing to enhance the way bids and services are delivered. Langland Consultants acts as an Employment Agency /Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job. By applying to a job advertised by Langland Consultants or providing your contact information to show interest in a job advertised by Langland Consultants, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing to us in storing your information and allowing us to contact you in regard to suitable job opportunities in the future. You are within your rights to ask us to remove your information at any time.
Technical Delivery Manager My client is a leading UK infrastructure managed services organisation working with some of the leading UK businesses. They help organisations navigate their IT journey with robust, secure, reliable and connected Data Centre and Cloud Infrastructure services. An opportunity has arisen to take a key management role within the Operations team. The Technical Delivery Manager will provide leadership to a national team of technical engineers and consultants whom are critical to driving a positive experience to our customers with a smooth and effective delivery and transition of products into live service. The role is responsible for the effective delivery of technical products in line with customer requirements. Delivery of technical products requires collaboration with Infrastructure teams to identify capacity, driving continuous product improvement working closely with the CTO Orchestration and Automation function and with the Support teams to transfer successfully to service. Key Responsibilities Ensure Technical Delivery team deliver product orders to time, quality and budget Manage both the dependencies and the interfaces between projects and platforms, as well as the risks and issues jeopardising your teams' success, ensuring that the appropriate resources are utilised, stakeholders are regularly informed and that the consequences of any actions are clearly understood Develop, encourage and maintain effective technical relationships with clients where necessary to ensure smooth delivery of all aspects of work packages and projects Define and drive quality, consistency and excellence in all aspects of delivery Work closely with the Project Management Office team (PMO) to deliver the client projects in the most effective and efficient manner Develop effective relationships internally and externally (Infrastructure, Support, Sales, Solutions Architect and Product Management) as well as clients, suppliers, and vendors Support sales in customer bids where necessary providing input on onboarding processes and Technical Delivery capabilities Ensure team is right-sized and skilled in line with product development strategy and client demand Mentor, manage, support and develop team including appraisals, evaluations and setting/reporting of team and individual performance targets Skills & Experience Experience of leading Technical Delivery Teams Demonstrable experience in management disciplines such as performance management, capacity planning, transition management Significant previous experience of working in a client facing IT consultancy/IT provider environment. Broad IT provider technology experience, being a technical or solution authority in one or more of the following disciplines Infrastructure technologies (Servers, networks, storage, virtualisation etc) Application architectures (Microsoft, n-tier, web, database etc) Experience of network concepts and technology including WAN, LAN and IP network principles Experience of applying defined security principles in solution deployment environment circa 2 days in the office per week
Jan 07, 2022
Full time
Technical Delivery Manager My client is a leading UK infrastructure managed services organisation working with some of the leading UK businesses. They help organisations navigate their IT journey with robust, secure, reliable and connected Data Centre and Cloud Infrastructure services. An opportunity has arisen to take a key management role within the Operations team. The Technical Delivery Manager will provide leadership to a national team of technical engineers and consultants whom are critical to driving a positive experience to our customers with a smooth and effective delivery and transition of products into live service. The role is responsible for the effective delivery of technical products in line with customer requirements. Delivery of technical products requires collaboration with Infrastructure teams to identify capacity, driving continuous product improvement working closely with the CTO Orchestration and Automation function and with the Support teams to transfer successfully to service. Key Responsibilities Ensure Technical Delivery team deliver product orders to time, quality and budget Manage both the dependencies and the interfaces between projects and platforms, as well as the risks and issues jeopardising your teams' success, ensuring that the appropriate resources are utilised, stakeholders are regularly informed and that the consequences of any actions are clearly understood Develop, encourage and maintain effective technical relationships with clients where necessary to ensure smooth delivery of all aspects of work packages and projects Define and drive quality, consistency and excellence in all aspects of delivery Work closely with the Project Management Office team (PMO) to deliver the client projects in the most effective and efficient manner Develop effective relationships internally and externally (Infrastructure, Support, Sales, Solutions Architect and Product Management) as well as clients, suppliers, and vendors Support sales in customer bids where necessary providing input on onboarding processes and Technical Delivery capabilities Ensure team is right-sized and skilled in line with product development strategy and client demand Mentor, manage, support and develop team including appraisals, evaluations and setting/reporting of team and individual performance targets Skills & Experience Experience of leading Technical Delivery Teams Demonstrable experience in management disciplines such as performance management, capacity planning, transition management Significant previous experience of working in a client facing IT consultancy/IT provider environment. Broad IT provider technology experience, being a technical or solution authority in one or more of the following disciplines Infrastructure technologies (Servers, networks, storage, virtualisation etc) Application architectures (Microsoft, n-tier, web, database etc) Experience of network concepts and technology including WAN, LAN and IP network principles Experience of applying defined security principles in solution deployment environment circa 2 days in the office per week
Service Delivery Manager, Reading ESP Global Services are currently recruiting a Service Delivery Manager to join our team based in the Reading head office. ESP Global Services are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. As the Service Delivery Manager, you will provide overall ownership of the customer account taking responsibility for all relationship, commercial, sales and operational elements. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: * Work closely with the Head of Service Delivery in defining the strategy and account plans * Manage the operational delivery of contracted services to the nominated contracts to ensure that SLA's and KPI's as defined in the relevant contracts are met or exceeded * Improve customer satisfaction to meet or exceed ESP customer satisfaction targets. * Continually evaluate the service and service provision and make improvements * Promote the organisation's capabilities to the client, identify sales opportunities and then work with the bid team to execute these opportunities * Conduct regular customer reviews to ensure that all operational deliverables are being achieved and client satisfaction is maintained. * Collaborate with the Account Manager to achieve annual revenue and margin targets * Facilitate the growth of the nominated contracts by exploiting incremental revenue or cost saving opportunities * Identify opportunities and work with the Account Manager and bid team to execute these opportunities * Control and manage the operating budget for each customer contract within area of responsibility * Collaborate with the various teams to ensure that their performance is aligned to what is required to deliver the services * Act as a role model and coach teams to continuously challenge themselves to achieve greater levels of performance and customer satisfaction * Manage the business take on process to ensure that all future business reflects the quality and cost efficiencies required from ESP for operational excellence What are we looking for? Demonstrable experience in the IT field and / or project service industry for the role holder to perform fully and effectively in the job with a thorough understanding of the following functions: * Bid Management * Customer Account Management * Operational Management * Service Management * Project Management * ITIL professional qualification in Service Management * Proven working experience in matrix managed organisations * Excellent English, verbal and written * Strong presentation skills * Line management experience * Interpersonal skills * Influencing and negotiation skills & excellent relationship builder. This role will be working Monday - Friday 9am-5:30pm ESP offers a competitive salary + pension + life assurance + access to ongoing training and career development. Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Nov 04, 2021
Full time
Service Delivery Manager, Reading ESP Global Services are currently recruiting a Service Delivery Manager to join our team based in the Reading head office. ESP Global Services are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. As the Service Delivery Manager, you will provide overall ownership of the customer account taking responsibility for all relationship, commercial, sales and operational elements. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: * Work closely with the Head of Service Delivery in defining the strategy and account plans * Manage the operational delivery of contracted services to the nominated contracts to ensure that SLA's and KPI's as defined in the relevant contracts are met or exceeded * Improve customer satisfaction to meet or exceed ESP customer satisfaction targets. * Continually evaluate the service and service provision and make improvements * Promote the organisation's capabilities to the client, identify sales opportunities and then work with the bid team to execute these opportunities * Conduct regular customer reviews to ensure that all operational deliverables are being achieved and client satisfaction is maintained. * Collaborate with the Account Manager to achieve annual revenue and margin targets * Facilitate the growth of the nominated contracts by exploiting incremental revenue or cost saving opportunities * Identify opportunities and work with the Account Manager and bid team to execute these opportunities * Control and manage the operating budget for each customer contract within area of responsibility * Collaborate with the various teams to ensure that their performance is aligned to what is required to deliver the services * Act as a role model and coach teams to continuously challenge themselves to achieve greater levels of performance and customer satisfaction * Manage the business take on process to ensure that all future business reflects the quality and cost efficiencies required from ESP for operational excellence What are we looking for? Demonstrable experience in the IT field and / or project service industry for the role holder to perform fully and effectively in the job with a thorough understanding of the following functions: * Bid Management * Customer Account Management * Operational Management * Service Management * Project Management * ITIL professional qualification in Service Management * Proven working experience in matrix managed organisations * Excellent English, verbal and written * Strong presentation skills * Line management experience * Interpersonal skills * Influencing and negotiation skills & excellent relationship builder. This role will be working Monday - Friday 9am-5:30pm ESP offers a competitive salary + pension + life assurance + access to ongoing training and career development. Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
EllisKnight International Recruitment
Stoke-on-trent, Staffordshire
EllisKnight Projects are looking to hire an experienced Programme Delivery Manager / Programme Manager to oversea all projects and programmes within this growing tech consultancy based in Stoke. The Programme Delivery Manager will be an experienced Projects and Programme Manager that has knowledge/experience of complex IT Infrastructure related Projects / Programmes and has some experience (desirable) of working within Security Cleared environments (SC/DV). Ideally you hold a current SC or previously held SC clearance, however if not then you just need to be able to attain this level of clearance as most of this work will be working on top secret UK defence/Intelligence related technology programmes. This is a key role for the business sitting within the Operations function, Operations spans from sales bid support and internal product development at the front end through to delivery and then on to service introduction. The purpose of the role is to oversee the delivery of the full suite of projects and programmes across the business, both internally and externally funded whilst leading, developing and mentoring the current team to deliver exceptional outcomes on time every time. This company is on an upward growth trajectory and as the business grows we expect the scope of this role to grow significantly. Qualifications Some formal certification, professional membership or education: APMP / PMI / Prince 2 / Scrum Alliance / Agile / MSP / ITIL Skills and Experience At least 10 years project and programme delivery experience most recently attained within secure, high technology and fast paced environments Experience of delivering successful outcomes working in Defence either direct with the MOD or via defence primes/third party suppliers Exceptional internal and external stakeholder development and management skills Highly developed conflict resolution skills, able to drive challenging projects and programmes forward for the benefit of all parties Lead the delivery of multiple projects and programmes simultaneously Deep understanding and experience of hands on delivery developed during their career Problem solver and strategic thinker with a can do attitude Mentoring and development of PMs in a leadership capacity Financial planning, management and reporting Resource planning and reporting Background in developing detailed project plans and other project artefacts that deliver successful outcomes such as RAID logs Able to identify opportunities that improve the offering High professional standards, able to hold teams and themselves to account Working knowledge of a variety of recognized delivery methods (e.g. PRINCE2, SAFe, MSP etc.) and ability to tailor approaches to meet the customer required outcome Working knowledge of adhering to various MOD standards such as JSP604 Person profile: Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities An energetic leader and team player able to empower and motivate A clear strategic thinker with a commitment to high standards A clear and credible communicator Willingness to work flexibly in response to changing organisational requirements across differing UK locations. Some travel may be required Able and willing to work from our Stoke office Monday-Friday. (Due to the highly secure nature of the work and systems access this role will be mainly office or client site based with odd (1-2) days per month where there may be opportunities to work from home)
Oct 07, 2021
Full time
EllisKnight Projects are looking to hire an experienced Programme Delivery Manager / Programme Manager to oversea all projects and programmes within this growing tech consultancy based in Stoke. The Programme Delivery Manager will be an experienced Projects and Programme Manager that has knowledge/experience of complex IT Infrastructure related Projects / Programmes and has some experience (desirable) of working within Security Cleared environments (SC/DV). Ideally you hold a current SC or previously held SC clearance, however if not then you just need to be able to attain this level of clearance as most of this work will be working on top secret UK defence/Intelligence related technology programmes. This is a key role for the business sitting within the Operations function, Operations spans from sales bid support and internal product development at the front end through to delivery and then on to service introduction. The purpose of the role is to oversee the delivery of the full suite of projects and programmes across the business, both internally and externally funded whilst leading, developing and mentoring the current team to deliver exceptional outcomes on time every time. This company is on an upward growth trajectory and as the business grows we expect the scope of this role to grow significantly. Qualifications Some formal certification, professional membership or education: APMP / PMI / Prince 2 / Scrum Alliance / Agile / MSP / ITIL Skills and Experience At least 10 years project and programme delivery experience most recently attained within secure, high technology and fast paced environments Experience of delivering successful outcomes working in Defence either direct with the MOD or via defence primes/third party suppliers Exceptional internal and external stakeholder development and management skills Highly developed conflict resolution skills, able to drive challenging projects and programmes forward for the benefit of all parties Lead the delivery of multiple projects and programmes simultaneously Deep understanding and experience of hands on delivery developed during their career Problem solver and strategic thinker with a can do attitude Mentoring and development of PMs in a leadership capacity Financial planning, management and reporting Resource planning and reporting Background in developing detailed project plans and other project artefacts that deliver successful outcomes such as RAID logs Able to identify opportunities that improve the offering High professional standards, able to hold teams and themselves to account Working knowledge of a variety of recognized delivery methods (e.g. PRINCE2, SAFe, MSP etc.) and ability to tailor approaches to meet the customer required outcome Working knowledge of adhering to various MOD standards such as JSP604 Person profile: Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities An energetic leader and team player able to empower and motivate A clear strategic thinker with a commitment to high standards A clear and credible communicator Willingness to work flexibly in response to changing organisational requirements across differing UK locations. Some travel may be required Able and willing to work from our Stoke office Monday-Friday. (Due to the highly secure nature of the work and systems access this role will be mainly office or client site based with odd (1-2) days per month where there may be opportunities to work from home)
Overview Babcock International have partnered with Veredus to support their exciting PMO transformation agenda across its Devonport Royal Dockyard Ltd (DRDL) operations. Babcock is a leading provider of critical, complex engineering services which support national defence, emergency services and civil nuclear sectors. Devonport (Plymouth) is the unique maintenance base of the UK's submarine fleet. Several new engineering challenges are ahead as Babcock prepares for the next 30 years of deep maintenance programmes. To support the increasing project workload Devonport PMO & Controls team are looking for several experienced project professionals who will act as role models and leaders for the wider PMO team to take responsibility and ownership of their domains. This is a great time to be joining a PMO team that is creating and enabling a leading projects delivery organisation, to be best of the best. Integrating its people, their ways of working with cutting edge technology to deliver successful and predictable outcomes. Primary Purpose Devonport Infrastructure is entering a period of major investment with several high-profile projects pending and many more being considered. To support the increasing workload Babcock, require experienced Senior Programme Managers to join their Devonport team. Senior Programme Managers will be managing complex projects and operating at an advanced level. Leading a significant project within the organisation and possibly Project Managers with less complex sub projects. Project size and complexity cover the full scale from £k to £Bn in value. Accountabilities Support to Business Winning Delivering excellent HSSE standards, in terms of project team culture and reporting statistics Responsible for forming and managing effective relationships with project stakeholders. Leading the project to deliver world class performance by means of employee engagement, team development and continuous learning Commitment to and the ongoing monitoring of programme baseline (cost / schedule / risk) Responsible for coordinating activities and dependencies within the project and identifying external dependencies on other projects, resource or environments Effectively managing the resources, influencing and supporting the development of individuals in their continued professional development Planning and controlling finances as a means of driving performance Provide a point of escalation for project team members Responsible for managing third party suppliers to achieve the desired programme outcomes Attending and contributing the business to communities of practise or forums Principal Tasks and Responsibilities are: Lead on Health, Safety, Security, Environment and Quality within the project. Delivery of project to the baseline schedule/cost and performance in line with project and business success criteria Establishing and maintaining governance arrangements for the delivery of the project, defining clear roles, responsibilities and accountabilities that align with the company Business Management System; Accountable for planning and monitoring the programme (profit & loss); agree plans with the Sponsor and submit/present regular Monthly Review Reports indicating any deviations and corrective action taken Managing the Customer Interface and associated management of the project including identification and monitoring of project risks (threats and opportunities), planning and implementing response to these and responding to other issues that affect the project Qualifications and Experience Requirements Ideally: Bachelor's degree in engineering / project / construction management or a related field APM or Chartered Professional (ChPP) - attained or willing to attain with support Significant proven track record of success in a Lead Project Management position Extensive recent and relevant experience in a similar major project delivery environment / business in a value of excess of £15m+ Full successful project lifecycle experience from bid phase through to close out. Successful track record of site management in a senior leadership role within a complex regulated and/or safety-critical environment. Significant experience of leading and motivating large direct and indirect teams to establish improved productivity and positive morale. Proven project management and control skills to deliver either a major project of high complexity and risk or a programme of projects of medium risk and complexity. Proven track record of managing a demanding customer interface Proven ability to analyse, interpret and report financial information and the ability to recognise and understand the project controls deliverables. Successful track record of managing Integrated Project Team Proven experience working within various contracting methodologies and frameworks (e.g., FIDIC/NEC3/JCT etc…) Security & Diversity The successful candidate must be able to achieve the appropriate security clearance level for this role. Babcock are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. What can you expect in return? Base Salary - in the range of £85k and £115k Bonus up to 30% Car allowance of £8k BUPA health care Relocation assistance if necessary Holiday entitlement: 25 days, plus bank holidays Pension scheme with employee pension contributions matched up to 8% of salary, with life assurance Babcock Rewards Platform allows you to choose from a range of benefits that best meet your needs, including: critical illness insurance, travel insurance, healthcare cash plan, dental insurance, childcare vouchers, bike scheme, shopping offers and discounts Employee Share Plan Free, independent employee assistance programme, offering confidential information, support and counselling, 24 hours a day, 7 days a week, 365 days a year Professional memberships, personal development training and opportunities If you are a reservist in the armed forces, we provide up to ten days special paid leave in support of your training commitments Application Guidance Veredus is the executive search & selection and interim management provider of choice for both Public & Private sectors with a strong track record of filling niche, hard to fill roles. Apply All applications must be made on-line via the Veredus Website. A detailed candidate pack is available to review for this role on our website as below. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs. Applications close 5pm BST on 14 th September 2021
Sep 15, 2021
Full time
Overview Babcock International have partnered with Veredus to support their exciting PMO transformation agenda across its Devonport Royal Dockyard Ltd (DRDL) operations. Babcock is a leading provider of critical, complex engineering services which support national defence, emergency services and civil nuclear sectors. Devonport (Plymouth) is the unique maintenance base of the UK's submarine fleet. Several new engineering challenges are ahead as Babcock prepares for the next 30 years of deep maintenance programmes. To support the increasing project workload Devonport PMO & Controls team are looking for several experienced project professionals who will act as role models and leaders for the wider PMO team to take responsibility and ownership of their domains. This is a great time to be joining a PMO team that is creating and enabling a leading projects delivery organisation, to be best of the best. Integrating its people, their ways of working with cutting edge technology to deliver successful and predictable outcomes. Primary Purpose Devonport Infrastructure is entering a period of major investment with several high-profile projects pending and many more being considered. To support the increasing workload Babcock, require experienced Senior Programme Managers to join their Devonport team. Senior Programme Managers will be managing complex projects and operating at an advanced level. Leading a significant project within the organisation and possibly Project Managers with less complex sub projects. Project size and complexity cover the full scale from £k to £Bn in value. Accountabilities Support to Business Winning Delivering excellent HSSE standards, in terms of project team culture and reporting statistics Responsible for forming and managing effective relationships with project stakeholders. Leading the project to deliver world class performance by means of employee engagement, team development and continuous learning Commitment to and the ongoing monitoring of programme baseline (cost / schedule / risk) Responsible for coordinating activities and dependencies within the project and identifying external dependencies on other projects, resource or environments Effectively managing the resources, influencing and supporting the development of individuals in their continued professional development Planning and controlling finances as a means of driving performance Provide a point of escalation for project team members Responsible for managing third party suppliers to achieve the desired programme outcomes Attending and contributing the business to communities of practise or forums Principal Tasks and Responsibilities are: Lead on Health, Safety, Security, Environment and Quality within the project. Delivery of project to the baseline schedule/cost and performance in line with project and business success criteria Establishing and maintaining governance arrangements for the delivery of the project, defining clear roles, responsibilities and accountabilities that align with the company Business Management System; Accountable for planning and monitoring the programme (profit & loss); agree plans with the Sponsor and submit/present regular Monthly Review Reports indicating any deviations and corrective action taken Managing the Customer Interface and associated management of the project including identification and monitoring of project risks (threats and opportunities), planning and implementing response to these and responding to other issues that affect the project Qualifications and Experience Requirements Ideally: Bachelor's degree in engineering / project / construction management or a related field APM or Chartered Professional (ChPP) - attained or willing to attain with support Significant proven track record of success in a Lead Project Management position Extensive recent and relevant experience in a similar major project delivery environment / business in a value of excess of £15m+ Full successful project lifecycle experience from bid phase through to close out. Successful track record of site management in a senior leadership role within a complex regulated and/or safety-critical environment. Significant experience of leading and motivating large direct and indirect teams to establish improved productivity and positive morale. Proven project management and control skills to deliver either a major project of high complexity and risk or a programme of projects of medium risk and complexity. Proven track record of managing a demanding customer interface Proven ability to analyse, interpret and report financial information and the ability to recognise and understand the project controls deliverables. Successful track record of managing Integrated Project Team Proven experience working within various contracting methodologies and frameworks (e.g., FIDIC/NEC3/JCT etc…) Security & Diversity The successful candidate must be able to achieve the appropriate security clearance level for this role. Babcock are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. What can you expect in return? Base Salary - in the range of £85k and £115k Bonus up to 30% Car allowance of £8k BUPA health care Relocation assistance if necessary Holiday entitlement: 25 days, plus bank holidays Pension scheme with employee pension contributions matched up to 8% of salary, with life assurance Babcock Rewards Platform allows you to choose from a range of benefits that best meet your needs, including: critical illness insurance, travel insurance, healthcare cash plan, dental insurance, childcare vouchers, bike scheme, shopping offers and discounts Employee Share Plan Free, independent employee assistance programme, offering confidential information, support and counselling, 24 hours a day, 7 days a week, 365 days a year Professional memberships, personal development training and opportunities If you are a reservist in the armed forces, we provide up to ten days special paid leave in support of your training commitments Application Guidance Veredus is the executive search & selection and interim management provider of choice for both Public & Private sectors with a strong track record of filling niche, hard to fill roles. Apply All applications must be made on-line via the Veredus Website. A detailed candidate pack is available to review for this role on our website as below. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs. Applications close 5pm BST on 14 th September 2021
Agilr Project manager (Tech) Location Central London (Hybid working 3days office 2 days Remote) Saalary £55-65k + Bens Skills - Technology Project Manager, Technology Project Manager, Agile, Prince, CRM, Digital, Software Development, SharePoint, AI, BlockChain, Innovation, SDLC, BI, Big Data, Stakeholder Management. We are looking for a Technical Project Manager to join a leading Accountancy Consultancy as Part of the Tech Innovations team in London. As a Project Manager you will be managing innovative Tech Projects from Intranet upgrades (SharePoint), through to AI, BlockChain, BI / Big Data projects. You'll be working with the Chief Innovations Officer, delivering these Global Solutions for both in-house and external Clients. We are looking for a Project Manager who can drive results and has excellent collaboration and project management skills to work closely with the Chief Innovation Officer and IT Executive in the London global office. You will be challenged to be influential (Stakeholder Management) and make a positive difference on a global scale. Strong communication skills are essential to deliver your message globally across various stakeholders/teams with diverse backgrounds and focus areas. You will be working in a very agile, dynamic environment leading/supporting ongoing projects while starting new ones. Therefore, success in this role requires excellent multi project management and time management skills. The Ideal candidate will ideally be Agile and Prince 2 certified and run a blend of methodologies that best suits individual project deliver. This role will suit a Project Manager that loves working on New Technology projects from Infrastructure to Ai to Big Data to Application Development. If you are looking for a new Challenge for 2020 this role is for you.
Sep 07, 2021
Full time
Agilr Project manager (Tech) Location Central London (Hybid working 3days office 2 days Remote) Saalary £55-65k + Bens Skills - Technology Project Manager, Technology Project Manager, Agile, Prince, CRM, Digital, Software Development, SharePoint, AI, BlockChain, Innovation, SDLC, BI, Big Data, Stakeholder Management. We are looking for a Technical Project Manager to join a leading Accountancy Consultancy as Part of the Tech Innovations team in London. As a Project Manager you will be managing innovative Tech Projects from Intranet upgrades (SharePoint), through to AI, BlockChain, BI / Big Data projects. You'll be working with the Chief Innovations Officer, delivering these Global Solutions for both in-house and external Clients. We are looking for a Project Manager who can drive results and has excellent collaboration and project management skills to work closely with the Chief Innovation Officer and IT Executive in the London global office. You will be challenged to be influential (Stakeholder Management) and make a positive difference on a global scale. Strong communication skills are essential to deliver your message globally across various stakeholders/teams with diverse backgrounds and focus areas. You will be working in a very agile, dynamic environment leading/supporting ongoing projects while starting new ones. Therefore, success in this role requires excellent multi project management and time management skills. The Ideal candidate will ideally be Agile and Prince 2 certified and run a blend of methodologies that best suits individual project deliver. This role will suit a Project Manager that loves working on New Technology projects from Infrastructure to Ai to Big Data to Application Development. If you are looking for a new Challenge for 2020 this role is for you.
Shirley, West Midlands
Adecco
Networks Manager Solihull B91 2AA Competitive Salary plus Car Allowance and Bonus Fantastic opportunity for an experienced Networks Manager to join our established team on site in Solihull BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions to double the size of the business by 2020 you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment. Our IT teams keep BNP Paribas Personal Finance moving in the right direction every moment of every day, without them our business simply could not evolve. Your ideas and solutions will not just help manage operations, they will transform the business and ultimately affect how every one of our functions works. As our new Networks Manager, you will have management responsibilities for the operation and administration of the company's data networks, load balancing and firewall infrastructure. This role covers continuity management including backups, incident management, problem management, release management, change management, availability management, vendor & supplier management. KEY RESPONSIBILITIES Smooth operation of company networks Manage supplier relationships to optimise billing and ensure service provision leverages the most cost effective technologies and providers. Design and implement short and long term strategic plans to ensure network capacity meets existing and future requirements Develop, implement and maintain policies, procedures and associated training plans relating to networks. Participate in the development of IT strategies in collaboration with the Head of IT Infrastructure Conduct research and make recommendations on products, services, protocols and standards in support of all infrastructure procurement and development efforts Establish and evolve service level agreements with business units Prepare RFP's, bid proposals, contracts, scope of work reports and other documentation for the network part of infrastructure projects and associated efforts Manage the team effectively across multiple sites Test networks in relation to systems performance and provide regular performance statistics and reporting; develop strategies and roadmaps for maintaining network infrastructure Manage operational costs of network; conduct near and long term financial forecasts for expanded functionality/user base Act as Incident Manager on a rota basis Resolve problems speedily and permanently Proactively monitor system to prevent failure WHAT WE'RE LOOKING FOR Exceptional knowledge of service delivery, as well as successful service level agreement accomplishments Demanding but fair and inspirational leader with the desire and ability to work hard to find a win-win Numeric dexterity to handle budgets and calculations of ROI Substantial experience managing and delivering network design and operational excellence Hands on experience of network troubleshooting Knowledge of current network protocols and standards Ability to compel issue resolution across assorted groups within a corporate framework CCNA (degree level Computer Science also desirable) An understanding that this is a technology-dependent 24x7x364 business across 2 sites so a high level of flexibility and acceptance of working long, anti-social hours is required Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Feb 15, 2019
Shirley, West Midlands
Adecco
Networks Manager Solihull B91 2AA Competitive Salary plus Car Allowance and Bonus Fantastic opportunity for an experienced Networks Manager to join our established team on site in Solihull BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions to double the size of the business by 2020 you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment. Our IT teams keep BNP Paribas Personal Finance moving in the right direction every moment of every day, without them our business simply could not evolve. Your ideas and solutions will not just help manage operations, they will transform the business and ultimately affect how every one of our functions works. As our new Networks Manager, you will have management responsibilities for the operation and administration of the company's data networks, load balancing and firewall infrastructure. This role covers continuity management including backups, incident management, problem management, release management, change management, availability management, vendor & supplier management. KEY RESPONSIBILITIES Smooth operation of company networks Manage supplier relationships to optimise billing and ensure service provision leverages the most cost effective technologies and providers. Design and implement short and long term strategic plans to ensure network capacity meets existing and future requirements Develop, implement and maintain policies, procedures and associated training plans relating to networks. Participate in the development of IT strategies in collaboration with the Head of IT Infrastructure Conduct research and make recommendations on products, services, protocols and standards in support of all infrastructure procurement and development efforts Establish and evolve service level agreements with business units Prepare RFP's, bid proposals, contracts, scope of work reports and other documentation for the network part of infrastructure projects and associated efforts Manage the team effectively across multiple sites Test networks in relation to systems performance and provide regular performance statistics and reporting; develop strategies and roadmaps for maintaining network infrastructure Manage operational costs of network; conduct near and long term financial forecasts for expanded functionality/user base Act as Incident Manager on a rota basis Resolve problems speedily and permanently Proactively monitor system to prevent failure WHAT WE'RE LOOKING FOR Exceptional knowledge of service delivery, as well as successful service level agreement accomplishments Demanding but fair and inspirational leader with the desire and ability to work hard to find a win-win Numeric dexterity to handle budgets and calculations of ROI Substantial experience managing and delivering network design and operational excellence Hands on experience of network troubleshooting Knowledge of current network protocols and standards Ability to compel issue resolution across assorted groups within a corporate framework CCNA (degree level Computer Science also desirable) An understanding that this is a technology-dependent 24x7x364 business across 2 sites so a high level of flexibility and acceptance of working long, anti-social hours is required Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy