Deskside Support Analyst Location - Durham Temp-Perm Day rate - 190 per day Hybrid, 3 Days in office, 2 working from home My client is an IT managed solutions company who provide business to business solutions, they are looking for someone to join their team as Deskside Support Analyst. This would be the ideal opportunity for IT graduates looking for their next opportunity within the IT sector and must be willing to go into a permanent position. The main responsibilities within the role Building Devices. Setting up Credentials. Tablet set up and re-imaging. Deskside/Desktop Support. Raising and dealing with tickets. Skills and experience Driving licence (Not essential but would be an advantage) Office 365. Active Directory. Windows. EPOS Devices. Further information provided upon application. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Deskside Support Analyst Location - Durham Temp-Perm Day rate - 190 per day Hybrid, 3 Days in office, 2 working from home My client is an IT managed solutions company who provide business to business solutions, they are looking for someone to join their team as Deskside Support Analyst. This would be the ideal opportunity for IT graduates looking for their next opportunity within the IT sector and must be willing to go into a permanent position. The main responsibilities within the role Building Devices. Setting up Credentials. Tablet set up and re-imaging. Deskside/Desktop Support. Raising and dealing with tickets. Skills and experience Driving licence (Not essential but would be an advantage) Office 365. Active Directory. Windows. EPOS Devices. Further information provided upon application. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
Apr 19, 2024
Full time
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
Apr 18, 2024
Full time
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: 35,000 - 40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: 35,000 - 40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
A leading international law firm is currently looking for a full-time Deskside Support Engineer to join their IT Deskside Support team (team of 6) paying up to £45K per annum . You must have previously worked in a professional services environment (for e.g. banking, insurance, etc) and any experience of working for another Law firm will be highly advantageous. As Deskside Support Engineer, you will be providing second level application and hardware support to end users either remotely or in person at the users' desk following escalation by Help Desk/other teams. This is a 100% office-based role, and you will need to work on shift rotation with shifts starting/finishing between 08:00-18:30, Monday-Friday. To be successful in this role as Deskside Support Engineer, you will need to have experience in supporting: Active Directory Windows 10 Citrix MS Office 2016/365 Provision/configuration/support of hardware including printers, desktops, laptops, telephones and mobile phone technologies (iPhone/Blackberry Work/Outlook Mobile etc) Basic knowledge of networking e.g., TCP/IP, WAN/LAN, patching etc. It would be advantageous if you have experience in: iManage Document Management System BigHand Digital Dictation Aderant Practice Management System Aderant Expert Time Recording software This is a fantastic opportunity for an IT professional to join one of the world's leading Law Firms to take the next steps in their career. To apply for this role as a Deskside Support Engineer, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Apr 17, 2024
Full time
A leading international law firm is currently looking for a full-time Deskside Support Engineer to join their IT Deskside Support team (team of 6) paying up to £45K per annum . You must have previously worked in a professional services environment (for e.g. banking, insurance, etc) and any experience of working for another Law firm will be highly advantageous. As Deskside Support Engineer, you will be providing second level application and hardware support to end users either remotely or in person at the users' desk following escalation by Help Desk/other teams. This is a 100% office-based role, and you will need to work on shift rotation with shifts starting/finishing between 08:00-18:30, Monday-Friday. To be successful in this role as Deskside Support Engineer, you will need to have experience in supporting: Active Directory Windows 10 Citrix MS Office 2016/365 Provision/configuration/support of hardware including printers, desktops, laptops, telephones and mobile phone technologies (iPhone/Blackberry Work/Outlook Mobile etc) Basic knowledge of networking e.g., TCP/IP, WAN/LAN, patching etc. It would be advantageous if you have experience in: iManage Document Management System BigHand Digital Dictation Aderant Practice Management System Aderant Expert Time Recording software This is a fantastic opportunity for an IT professional to join one of the world's leading Law Firms to take the next steps in their career. To apply for this role as a Deskside Support Engineer, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Desktop Support Engineer required on an initial 12-month contract supporting an end client based in Cambridge. The successful Desktop Support Engineer will be working onsite providing real-time IT support to End Users across the company. Tasked with working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. Also responsible for ticket management and escalation, explaining the solutions in technical and nontechnical terms. Technical skills / experience required: Previous experience within a Deskside support role Excellent troubleshooting skills Able to identify, log and resolve technical problems with software, hardware and network systems Comfortable providing remote support when needed Exposure to ticket management and response Excellent communication and stakeholder management skills This is an immediate requirement with interview slots available this / early next week. To discuss this exciting Desktop Support opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Adam Smith, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn, and
Apr 17, 2024
Full time
Desktop Support Engineer required on an initial 12-month contract supporting an end client based in Cambridge. The successful Desktop Support Engineer will be working onsite providing real-time IT support to End Users across the company. Tasked with working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. Also responsible for ticket management and escalation, explaining the solutions in technical and nontechnical terms. Technical skills / experience required: Previous experience within a Deskside support role Excellent troubleshooting skills Able to identify, log and resolve technical problems with software, hardware and network systems Comfortable providing remote support when needed Exposure to ticket management and response Excellent communication and stakeholder management skills This is an immediate requirement with interview slots available this / early next week. To discuss this exciting Desktop Support opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Adam Smith, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn, and
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The role is paying up to 194.00 per day working 37.5 hours a week between 07:30 - 17:30 Monday - Thursday and 07:30 - 16:00 Fridays Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals Role Overview Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and employee rates at the on-site restaurant. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation, and problem diagnosis Desktop / Laptop / VDI - build, configuration, and deployment to end users Assist with software installation / deployment Assist with Smarthphone deployments Secondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Assisting with customer projects Create and update procedural documentation Basic telephony support and cable patching Provide second line operational support across a variety of platforms. Initial investigation and reporting of network failures. Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory - Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation, and email correspondence Able to work well as part of a team or independently Desirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification
Apr 16, 2024
Seasonal
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The role is paying up to 194.00 per day working 37.5 hours a week between 07:30 - 17:30 Monday - Thursday and 07:30 - 16:00 Fridays Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals Role Overview Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and employee rates at the on-site restaurant. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation, and problem diagnosis Desktop / Laptop / VDI - build, configuration, and deployment to end users Assist with software installation / deployment Assist with Smarthphone deployments Secondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Assisting with customer projects Create and update procedural documentation Basic telephony support and cable patching Provide second line operational support across a variety of platforms. Initial investigation and reporting of network failures. Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory - Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation, and email correspondence Able to work well as part of a team or independently Desirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have a contract opportunity for Deskside Support Engineer - Folkestone, CT20 2TF. Job Title: Deskside Support Engineer Location: Folkstone - Castle Hill Avenue, Folkestone, CT20 2TF Duration: 3-6 months with potential to go perm Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centers, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organizations to maximize their business potential. We have an exciting opportunity for a Deskside Support Engineer to join our team in Folkstone! What to expect: Working as the IT Deskside Support Engineer you will be responsible in enabling our internal customer's to effectively use technology, by performing local workplace support activities to a proficient level. After working in this role for some time, you will have a strong technical appreciation of the Clients core desktop operating system, applications, and services, supporting that normal operational service is returned as quickly as possible or new technology is delivered, within internally agreed business service levels. Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency. Create value by enabling internal customers in their daily work, owning incidents and IT requests, resolving, and communicating on a timely basis. Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests. Manage escalations of customer issues, working closely with other services teams as required. Demonstrate the ability to monitor and prioritise workloads. Ability to overcome obstacles to achieve their goals and objectives working both independently and as part of a team. Ability to provide support to the customer both on site and remote (through remote access tools and verbal / written communication). Ability to provide Smart hands support (example: mounting / unmounting network or server hardware, network patching, etc.) What we expect from you: Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies: Extensive desktop support skills with Windows 7 & 10 Operating Systems, Microsoft Office suite, Lenovo hardware and HP printer models. Provisioning and supporting desktop hardware, including PC's, Notebooks, Monitors, Printers, multifunctional media devices and other related hardware accessories. Application Support - Office 2010, and / or iPass VPN (an advantage) Mobile Device Support - iOS (iPhone/iPad) email services. Previous working experience using best practice IT Service Management tool sets in relation to effectively handle Customer's Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes. Experience of cross-functional working and cultural sensitivity. If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally. Intelligent Resource Limited acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Apply now to know more. Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.
Apr 15, 2024
Full time
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have a contract opportunity for Deskside Support Engineer - Folkestone, CT20 2TF. Job Title: Deskside Support Engineer Location: Folkstone - Castle Hill Avenue, Folkestone, CT20 2TF Duration: 3-6 months with potential to go perm Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centers, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organizations to maximize their business potential. We have an exciting opportunity for a Deskside Support Engineer to join our team in Folkstone! What to expect: Working as the IT Deskside Support Engineer you will be responsible in enabling our internal customer's to effectively use technology, by performing local workplace support activities to a proficient level. After working in this role for some time, you will have a strong technical appreciation of the Clients core desktop operating system, applications, and services, supporting that normal operational service is returned as quickly as possible or new technology is delivered, within internally agreed business service levels. Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency. Create value by enabling internal customers in their daily work, owning incidents and IT requests, resolving, and communicating on a timely basis. Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests. Manage escalations of customer issues, working closely with other services teams as required. Demonstrate the ability to monitor and prioritise workloads. Ability to overcome obstacles to achieve their goals and objectives working both independently and as part of a team. Ability to provide support to the customer both on site and remote (through remote access tools and verbal / written communication). Ability to provide Smart hands support (example: mounting / unmounting network or server hardware, network patching, etc.) What we expect from you: Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies: Extensive desktop support skills with Windows 7 & 10 Operating Systems, Microsoft Office suite, Lenovo hardware and HP printer models. Provisioning and supporting desktop hardware, including PC's, Notebooks, Monitors, Printers, multifunctional media devices and other related hardware accessories. Application Support - Office 2010, and / or iPass VPN (an advantage) Mobile Device Support - iOS (iPhone/iPad) email services. Previous working experience using best practice IT Service Management tool sets in relation to effectively handle Customer's Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes. Experience of cross-functional working and cultural sensitivity. If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally. Intelligent Resource Limited acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Apply now to know more. Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: £35,000 - £40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 11, 2024
Full time
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: £35,000 - £40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Synergize Consulting have an exciting opportunity for a Desktop Support Engineer to work with our client who are a Global IT Consultancy company. This is a great role if you are starting your career into the IT Industry. Role: Deskside Engineer Location: Swindon, Wiltshire (Onsite) End Client: IT Manufacturer Salary: £25,000 + Company and site benefits including free parking & a subsidised canteen. This is a Full time role working Monday to Friday, 37.5 hours per week. Day to day activity on this site includes resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and stock management tasks while minimising disruption to our users. As a Desktop Support Engineer you will: Provide 1st and 2nd level desktop/laptop support Monitor the call management system to update and close calls when resolved Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage Troubleshoot office software issues Support the Wireless office environment Participate in Project based assignments when required Participate in hardware refresh activity adhering to strict refresh schedules, refresh meeting attendance Support conference room AV equipment Be able to troubleshoot/diagnose WLAN Issues and escalate to next Level Support if required Provide support to the end-to-end process of the Asset Management function locally
Aug 14, 2023
Full time
Synergize Consulting have an exciting opportunity for a Desktop Support Engineer to work with our client who are a Global IT Consultancy company. This is a great role if you are starting your career into the IT Industry. Role: Deskside Engineer Location: Swindon, Wiltshire (Onsite) End Client: IT Manufacturer Salary: £25,000 + Company and site benefits including free parking & a subsidised canteen. This is a Full time role working Monday to Friday, 37.5 hours per week. Day to day activity on this site includes resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and stock management tasks while minimising disruption to our users. As a Desktop Support Engineer you will: Provide 1st and 2nd level desktop/laptop support Monitor the call management system to update and close calls when resolved Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage Troubleshoot office software issues Support the Wireless office environment Participate in Project based assignments when required Participate in hardware refresh activity adhering to strict refresh schedules, refresh meeting attendance Support conference room AV equipment Be able to troubleshoot/diagnose WLAN Issues and escalate to next Level Support if required Provide support to the end-to-end process of the Asset Management function locally
IT Deskside Engineer Salary between £24,000 - £30,000 The enthusiastic and friendly Deskside IT team is looking for someone with a passion for IT and providing customer service to join them as an IT Deskside Engineer. We appreciate people who have a real determination for making our teams better and want to make a difference within the Deskside team. If you have an excellent attitude working as part of a team and a keen desire for self-development and improving yourself, we would love to hear from you! The role is based in Norwich, but there will be an occasional need to work at other Aviva sites. A bit about the job: In this role you will be working as part of the Norwich Deskside team, where you will provide 1st and 2nd line technical support to colleagues based in Norwich. You will also work closely across various IT teams to ensure effective delivery of IT support. Resolve technical issues and problems where possible or reassign appropriately Take ownership of Issues and Requests to completion including tickets raised to third parties Provide IT help and support to Aviva staff, which covers desktop hardware and software used within Aviva. In addition to this you'll perform general IT duties and tasks Skills and experience we're looking for: Excellent collaboration and customer service skills The ability to multitask whilst working in a busy customer-focussed environment Proven experience in providing 1st & 2nd line end user support at all levels within an organisation A good technical understanding of: Windows 10, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies What you'll get for this role: Salary between £24,000 - £30,000 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on or send an email to
Sep 24, 2022
Full time
IT Deskside Engineer Salary between £24,000 - £30,000 The enthusiastic and friendly Deskside IT team is looking for someone with a passion for IT and providing customer service to join them as an IT Deskside Engineer. We appreciate people who have a real determination for making our teams better and want to make a difference within the Deskside team. If you have an excellent attitude working as part of a team and a keen desire for self-development and improving yourself, we would love to hear from you! The role is based in Norwich, but there will be an occasional need to work at other Aviva sites. A bit about the job: In this role you will be working as part of the Norwich Deskside team, where you will provide 1st and 2nd line technical support to colleagues based in Norwich. You will also work closely across various IT teams to ensure effective delivery of IT support. Resolve technical issues and problems where possible or reassign appropriately Take ownership of Issues and Requests to completion including tickets raised to third parties Provide IT help and support to Aviva staff, which covers desktop hardware and software used within Aviva. In addition to this you'll perform general IT duties and tasks Skills and experience we're looking for: Excellent collaboration and customer service skills The ability to multitask whilst working in a busy customer-focussed environment Proven experience in providing 1st & 2nd line end user support at all levels within an organisation A good technical understanding of: Windows 10, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies What you'll get for this role: Salary between £24,000 - £30,000 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on or send an email to
Technology Service Engineer We're hiring! Aon are currently recruiting a Technology Service Engineer to join our team in Sheffield. The Technology Service Engineer will be primarily responsible for: Supporting the business by providing technical support to all Aon business entities within the deskside environment; Communicating appropriately to internal and external parties during BAU or Work Request based activities; Assisting with the delivery of IT projects. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Technology Service Engineer: Supporting and maintaining all deskside technologies: Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk; Prioritising workload and managing colleague expectations; Managing and documenting daily workload using our IT Service Management tool; Taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment; Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries: Managing stock control at all offices, ensuring appropriate levels of IT stock are held; Supporting deskside equipment relocation and provision onsite and between offices; Assisting in maintaining security of Aon IT hardware assets; Accurate maintenance of the asset management database; Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations; Providing mentoring for junior staff, with documentation, processes, and queue management; Proactively participating in internal meetings; Assisting in maintaining full legal complicity of Aon installed software; Participating in training to add to the overall skill levels of the Colleague Technology Services team; Providing L1 and L2 support at tech bars as and when required; Frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required; Analysing and producing data for Aon managers, as required; Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base; Ensuring technology support meets the customer requirements as defined in the Service Level Agreements; Playing a key role in the adoption and promotion of new technology; Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment; Experience of and ability to communicate and operate effectively in a pan European support environment. Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required; The ability to pick up new technology and learn new skills quickly; Strong analytical and problem-solving skills. Advanced and expert competency in general and product specific IT support issues; Must be able to learn, understand, and apply new technologies; Deskside Support Work: Provide support and assistance for call logging, and administration of support cases (hands-on); Ability to challenge, question and improve methods and processes where necessary; Self-motivated, tenacious and able to work with a degree of autonomy; Methodical with a good attention to detail and a good organiser; Able to work with team members, good inter-personal skills, excellent team player; An enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer; Experience of modern Microsoft Office products, and miscellaneous software in the deskside environment; Excellent communication skills and customer focus. An ability to relate to staff at every level of the company, in a clear and concise way. Ability to relate and communicate at higher management levels; Possess the capability and motivation to achieve personal and team objectives, with flexibility to undertake new service offerings introduced into the Aon end-user business To carry out any undefined support tasks associated with the role, as reasonably requested; Take ownership for mentoring and development of junior IT staff as required; Diligent and thorough approach to problem solving; Advise users in relation to IT Hardware, choosing cost effective solutions; Must have the willingness to develop new skills and take on new challenges; Professional Qualifications: Possess or working towards Microsoft Certification MCITP or equivalent knowledge in Enterprise-level deskside computing; Appreciation of ITIL Service Management; Active Directory User administration experience; An understanding of customer deskside requirements in relation to internal departmental procedures; Experience of IT desktop management in the enterprise; Experience in PC, printer and associated desktop hardware systems; Excellent written and verbal communication skills. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
Sep 24, 2022
Full time
Technology Service Engineer We're hiring! Aon are currently recruiting a Technology Service Engineer to join our team in Sheffield. The Technology Service Engineer will be primarily responsible for: Supporting the business by providing technical support to all Aon business entities within the deskside environment; Communicating appropriately to internal and external parties during BAU or Work Request based activities; Assisting with the delivery of IT projects. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Technology Service Engineer: Supporting and maintaining all deskside technologies: Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk; Prioritising workload and managing colleague expectations; Managing and documenting daily workload using our IT Service Management tool; Taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment; Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries: Managing stock control at all offices, ensuring appropriate levels of IT stock are held; Supporting deskside equipment relocation and provision onsite and between offices; Assisting in maintaining security of Aon IT hardware assets; Accurate maintenance of the asset management database; Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations; Providing mentoring for junior staff, with documentation, processes, and queue management; Proactively participating in internal meetings; Assisting in maintaining full legal complicity of Aon installed software; Participating in training to add to the overall skill levels of the Colleague Technology Services team; Providing L1 and L2 support at tech bars as and when required; Frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required; Analysing and producing data for Aon managers, as required; Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base; Ensuring technology support meets the customer requirements as defined in the Service Level Agreements; Playing a key role in the adoption and promotion of new technology; Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment; Experience of and ability to communicate and operate effectively in a pan European support environment. Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required; The ability to pick up new technology and learn new skills quickly; Strong analytical and problem-solving skills. Advanced and expert competency in general and product specific IT support issues; Must be able to learn, understand, and apply new technologies; Deskside Support Work: Provide support and assistance for call logging, and administration of support cases (hands-on); Ability to challenge, question and improve methods and processes where necessary; Self-motivated, tenacious and able to work with a degree of autonomy; Methodical with a good attention to detail and a good organiser; Able to work with team members, good inter-personal skills, excellent team player; An enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer; Experience of modern Microsoft Office products, and miscellaneous software in the deskside environment; Excellent communication skills and customer focus. An ability to relate to staff at every level of the company, in a clear and concise way. Ability to relate and communicate at higher management levels; Possess the capability and motivation to achieve personal and team objectives, with flexibility to undertake new service offerings introduced into the Aon end-user business To carry out any undefined support tasks associated with the role, as reasonably requested; Take ownership for mentoring and development of junior IT staff as required; Diligent and thorough approach to problem solving; Advise users in relation to IT Hardware, choosing cost effective solutions; Must have the willingness to develop new skills and take on new challenges; Professional Qualifications: Possess or working towards Microsoft Certification MCITP or equivalent knowledge in Enterprise-level deskside computing; Appreciation of ITIL Service Management; Active Directory User administration experience; An understanding of customer deskside requirements in relation to internal departmental procedures; Experience of IT desktop management in the enterprise; Experience in PC, printer and associated desktop hardware systems; Excellent written and verbal communication skills. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
Deskside Engineer Reading ASAP Start £114.47 per day Inside of Scope My client is looking for a Deskside Engineer to assist them on an assignment starting ASAP. The request is for a Deskside Engineer (Excellent skills and experience in the Installation & configuration of desktops and laptops including user data migration, network printing, network drives. Able to install and configure basic network Switches and Routers. Able to provide desk side support to users.) If you are available and interested please apply today! Lorien Plc is acting as an Employment Business in relation to this vacancy.
Nov 05, 2021
Contractor
Deskside Engineer Reading ASAP Start £114.47 per day Inside of Scope My client is looking for a Deskside Engineer to assist them on an assignment starting ASAP. The request is for a Deskside Engineer (Excellent skills and experience in the Installation & configuration of desktops and laptops including user data migration, network printing, network drives. Able to install and configure basic network Switches and Routers. Able to provide desk side support to users.) If you are available and interested please apply today! Lorien Plc is acting as an Employment Business in relation to this vacancy.
We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Nov 05, 2021
Contractor
We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 05, 2021
Contractor
We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Deskside Engineer - 2nd Line Support Reading Perm Role Market Rate My client is looking for a Deskside Engineer to assist them on a perm basis. You will be supporting a number of VIP users and also other members of staff providing on-site BAU services at a 2nd Line standard Duties to include but not limited to - To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed. Working within a core site as part of a wider teams spread through other core sites and field. To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure. Key Skills Break fix Imac for new starters 2nd line support Windows 10 VIP Support If you are available and interested please apply today! Lorien Plc is acting as an Employment Agency in relation to this vacancy.
Nov 05, 2021
Full time
Deskside Engineer - 2nd Line Support Reading Perm Role Market Rate My client is looking for a Deskside Engineer to assist them on a perm basis. You will be supporting a number of VIP users and also other members of staff providing on-site BAU services at a 2nd Line standard Duties to include but not limited to - To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed. Working within a core site as part of a wider teams spread through other core sites and field. To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure. Key Skills Break fix Imac for new starters 2nd line support Windows 10 VIP Support If you are available and interested please apply today! Lorien Plc is acting as an Employment Agency in relation to this vacancy.
360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact
Nov 04, 2021
Full time
360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact
We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop support engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 04, 2021
Contractor
We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop support engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop support engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 04, 2021
Contractor
We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop support engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Vertex IT Solutions are happy to announce they are looking for an experienced Desktop Support Specialist Salary: £35-£38K DOC + 10% shift allowance Location: Canary Wharf Hours: 40pw between 06:00 and 19:00 Job Description: This is a desktop support role based on the trade floor. This role is for an experienced desktop support specialist with a minimum of 5 years' software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and targets while demonstrating high levels of customer care and behavior at all times. Responsibilities Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Cooperate with other DSS teams and 3rd parties to ensure all services are delivered within service level targets and according to best practice. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Ability to work well under pressure and to tight timescales. Identify ways of improving productivity and lowering costs which provides enhanced service value for Customer and/or cost savings for the client. Key Skills, Experience & Qualification: Experience working in finance industry, investment banking. Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies. Excellent communication and interpersonal skills Good negotiating skills Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment An excellent understanding of ITIL Service Support, delivery disciplines and methodologies Experience using a help desk call management system Ability to work well under pressure and to tight timescales Excellent communication, interpersonal and customer care skills Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 on wards. Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable 5 Years' minimum software experience dealing with critical business systems with 2 years in investment banking
Oct 07, 2021
Full time
Vertex IT Solutions are happy to announce they are looking for an experienced Desktop Support Specialist Salary: £35-£38K DOC + 10% shift allowance Location: Canary Wharf Hours: 40pw between 06:00 and 19:00 Job Description: This is a desktop support role based on the trade floor. This role is for an experienced desktop support specialist with a minimum of 5 years' software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and targets while demonstrating high levels of customer care and behavior at all times. Responsibilities Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Cooperate with other DSS teams and 3rd parties to ensure all services are delivered within service level targets and according to best practice. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Ability to work well under pressure and to tight timescales. Identify ways of improving productivity and lowering costs which provides enhanced service value for Customer and/or cost savings for the client. Key Skills, Experience & Qualification: Experience working in finance industry, investment banking. Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies. Excellent communication and interpersonal skills Good negotiating skills Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment An excellent understanding of ITIL Service Support, delivery disciplines and methodologies Experience using a help desk call management system Ability to work well under pressure and to tight timescales Excellent communication, interpersonal and customer care skills Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 on wards. Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable 5 Years' minimum software experience dealing with critical business systems with 2 years in investment banking