Technical Support Administrator York, North Yorkshire About Us DGP Intelsius are leading manufacturers in the specialist packaging industry, producing a diverse range of sustainable and high-quality temperature-controlled packaging and sample transport solutions.Serving a variety of markets, our innovative products support the vital work of those across the pharmaceutical and medical health industries, ensuring that crucial cargo from vaccines to clinical trial samples are preserved and protected.We are now looking for a Technical Support Administrator to join our team on a permanent, full-time basis. The Benefits - Salary from £27,000 per annum, depending on experience- 28 days' holiday- Company pension scheme- Company parking- Training opportunitiesThis is a brilliant opportunity for a high-calibre individual with experience in a technical role or an enthusiastic graduate to join our leading organisation.Whatever your professional background, we'll provide expert training and support to enhance your skills and expertise and ensure you can make a success of your role!So, if you're ready to take your career to the next level with a revolutionary organisation, we want to hear from you! The Role As a Technical Support Administrator, you will manage all aspects of our product and service support.Reporting to the Lead Product Design Engineer, you will manage technical requests from all stakeholders, including customers, suppliers, internal departments, employees and external partners.You will also organise and manage the product specifications and product development documentation for new and existing products in collaboration with colleagues from the technical department.Additionally, you will:- Develop relationships with external technology partners, providers, suppliers and institutions- Ensure all product and service technical documentation is completed- Ensure all technical administration documentation is completed- Liaise with the Marketing Team for the development of white papers and technical papers- Work with purchasing staff to establish technical and quality requirements from external suppliers- Work with Technical, Quality and Operations Teams to ensure product development SOPs are published, maintained and updated- Ensure processes and outputs integrate successfully with Quality Management System and processes- Maintain a register of existing, proposed and potential IP for new product development- Acquire, maintain and apply expertise in areas of regulatory compliance- Develop and improve technical capabilities, services and tool offerings in the field of operational use of temperature control packaging solutions and regulatory-compliant sample transport packaging solutions- Contribute to material and manufacture research and development for new product development About You To be considered as a Technical Support Administrator, you will need:- Experience in a technical, product development, product engineering, technical support or technical/business administration role- Project management expertise- Excellent written communication skills- Proficiency in Microsoft Office and Teams- A passion for, and alignment with, our mission, vision, values and operating principles- A passion for working in a values-based company in alignment with a learning organisationWe will also consider graduates for this role.Experience with dangerous goods packaging and/or temperature-controlled packaging would be beneficial to your application, as would multi-national company and customer experience.Proficiency in Adobe Illustrator would be equally advantageous, as would project management experience using online tools such as Asana, Trello or similar.Other organisations may call this role Administrator, Administrative Assistant, Technical Administrative Assistant, Technical Administration Officer, Technical Administrator, Technical Product Administrator, or Technical Service Administrator.Webrecruit and DGP Intelsius are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for an exciting new role as a Technical Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 15, 2024
Full time
Technical Support Administrator York, North Yorkshire About Us DGP Intelsius are leading manufacturers in the specialist packaging industry, producing a diverse range of sustainable and high-quality temperature-controlled packaging and sample transport solutions.Serving a variety of markets, our innovative products support the vital work of those across the pharmaceutical and medical health industries, ensuring that crucial cargo from vaccines to clinical trial samples are preserved and protected.We are now looking for a Technical Support Administrator to join our team on a permanent, full-time basis. The Benefits - Salary from £27,000 per annum, depending on experience- 28 days' holiday- Company pension scheme- Company parking- Training opportunitiesThis is a brilliant opportunity for a high-calibre individual with experience in a technical role or an enthusiastic graduate to join our leading organisation.Whatever your professional background, we'll provide expert training and support to enhance your skills and expertise and ensure you can make a success of your role!So, if you're ready to take your career to the next level with a revolutionary organisation, we want to hear from you! The Role As a Technical Support Administrator, you will manage all aspects of our product and service support.Reporting to the Lead Product Design Engineer, you will manage technical requests from all stakeholders, including customers, suppliers, internal departments, employees and external partners.You will also organise and manage the product specifications and product development documentation for new and existing products in collaboration with colleagues from the technical department.Additionally, you will:- Develop relationships with external technology partners, providers, suppliers and institutions- Ensure all product and service technical documentation is completed- Ensure all technical administration documentation is completed- Liaise with the Marketing Team for the development of white papers and technical papers- Work with purchasing staff to establish technical and quality requirements from external suppliers- Work with Technical, Quality and Operations Teams to ensure product development SOPs are published, maintained and updated- Ensure processes and outputs integrate successfully with Quality Management System and processes- Maintain a register of existing, proposed and potential IP for new product development- Acquire, maintain and apply expertise in areas of regulatory compliance- Develop and improve technical capabilities, services and tool offerings in the field of operational use of temperature control packaging solutions and regulatory-compliant sample transport packaging solutions- Contribute to material and manufacture research and development for new product development About You To be considered as a Technical Support Administrator, you will need:- Experience in a technical, product development, product engineering, technical support or technical/business administration role- Project management expertise- Excellent written communication skills- Proficiency in Microsoft Office and Teams- A passion for, and alignment with, our mission, vision, values and operating principles- A passion for working in a values-based company in alignment with a learning organisationWe will also consider graduates for this role.Experience with dangerous goods packaging and/or temperature-controlled packaging would be beneficial to your application, as would multi-national company and customer experience.Proficiency in Adobe Illustrator would be equally advantageous, as would project management experience using online tools such as Asana, Trello or similar.Other organisations may call this role Administrator, Administrative Assistant, Technical Administrative Assistant, Technical Administration Officer, Technical Administrator, Technical Product Administrator, or Technical Service Administrator.Webrecruit and DGP Intelsius are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for an exciting new role as a Technical Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
IT Helpdesk Support Administrator Full-time, Permanent, Harrogate Office Based Offering £21,000 - £24,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for an IT Helpdesk Support Administrator to join their technical support team in a fast paced and proactive environment. IT Helpdesk Support Administrator - Key Accountabilities To provide support for all IT related admin ensuring that the asset management system is up to date for all hardware and software purchases. Assisting first line to triage incoming calls in a timely manner or escalating to the appropriate team for resolve. To provide support to the helpdesk with project builds in line with processes. To keep the asset management system up to date and accurate. Assist in the maintenance of the mobile phone estate Assist with the IT Digitalization project, contributing ideas and assisting implementation Assisting purchasing of new software To ensure that software has not been installed illegally onto the company network and end devices Reconciliation of installed number of licenses on the network against the number of licenses purchased To ensure that no rogue software or media has been installed onto the network eg. music downloads. IT Helpdesk Support Administrator - Skills and Experience Experienced using Microsoft Office packages Basic troubleshooting skills Have an interest in technology and desire to pursue a technical support career An excellent telephone manner with good communication skills The confidence to build relationships internally with various stakeholders within the group and externally with suppliers A willingness to learn Be highly organised and self-motivated Have the ability to work on own initiative but also as part of a team The role of IT Helpdesk Support Administrator is offering £21,000 - £24,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of IT Helpdesk Support Administrator. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Apr 15, 2024
Full time
IT Helpdesk Support Administrator Full-time, Permanent, Harrogate Office Based Offering £21,000 - £24,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for an IT Helpdesk Support Administrator to join their technical support team in a fast paced and proactive environment. IT Helpdesk Support Administrator - Key Accountabilities To provide support for all IT related admin ensuring that the asset management system is up to date for all hardware and software purchases. Assisting first line to triage incoming calls in a timely manner or escalating to the appropriate team for resolve. To provide support to the helpdesk with project builds in line with processes. To keep the asset management system up to date and accurate. Assist in the maintenance of the mobile phone estate Assist with the IT Digitalization project, contributing ideas and assisting implementation Assisting purchasing of new software To ensure that software has not been installed illegally onto the company network and end devices Reconciliation of installed number of licenses on the network against the number of licenses purchased To ensure that no rogue software or media has been installed onto the network eg. music downloads. IT Helpdesk Support Administrator - Skills and Experience Experienced using Microsoft Office packages Basic troubleshooting skills Have an interest in technology and desire to pursue a technical support career An excellent telephone manner with good communication skills The confidence to build relationships internally with various stakeholders within the group and externally with suppliers A willingness to learn Be highly organised and self-motivated Have the ability to work on own initiative but also as part of a team The role of IT Helpdesk Support Administrator is offering £21,000 - £24,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of IT Helpdesk Support Administrator. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Randstad Construction & Property
Livingston, West Lothian
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to £26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 15, 2024
Full time
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to £26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sales Support Administrator£25k - 27kAre you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.My client is looking for an experienced Sales Support Administrator to join their growing organisation.You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team. Customer services responsibilities- Answering telephone enquiries - UK and Export- Responding to Customer Emails - UK and Export- Daily/Weekly/Monthly reporting to Customers- Creating new customer accounts - UK and Export- Processing quotes and orders on the IT System- Part identification using external websites/spreadsheets- Check part number suppression's on external websites- Identify part lead times and confirm with the customer- Releasing pick tickets and check-back orders- Raising commercial invoices for dispatch- Part ship and contact customers when stock is booked in- Downloading spare guides as required- Monitoring service repairs- Dealing with service queries- Advising customers of warranty invalidation's- Contact Service customers requesting part authorisation, obtaining serviceJob DescriptionService support responsibilities- Account management for service customers- Service support for partners- Ensuring a smooth flow of work through the workshop- Obtaining Purchase Order numbers for repairs- Monitoring statuses of repairs- Responding to new customers- Ensuring correct invoicing on repairs- Liaising with Purchasing for timely delivery of parts- Liaising with customers regarding receipt and return of units- Supporting the effort to reach service revenue targetsQualifications and Skills:- IT literate (Word, Excel)- Good organisational skills- Good telephone manner- Good attention to detail- Conscientious with a strong sense of quality- Strong customer focus- Ability to work and take instruction from Managers but also to workindependently.- Self-motivating with the ability to prioritise own workloadAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Apr 13, 2024
Full time
Sales Support Administrator£25k - 27kAre you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.My client is looking for an experienced Sales Support Administrator to join their growing organisation.You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team. Customer services responsibilities- Answering telephone enquiries - UK and Export- Responding to Customer Emails - UK and Export- Daily/Weekly/Monthly reporting to Customers- Creating new customer accounts - UK and Export- Processing quotes and orders on the IT System- Part identification using external websites/spreadsheets- Check part number suppression's on external websites- Identify part lead times and confirm with the customer- Releasing pick tickets and check-back orders- Raising commercial invoices for dispatch- Part ship and contact customers when stock is booked in- Downloading spare guides as required- Monitoring service repairs- Dealing with service queries- Advising customers of warranty invalidation's- Contact Service customers requesting part authorisation, obtaining serviceJob DescriptionService support responsibilities- Account management for service customers- Service support for partners- Ensuring a smooth flow of work through the workshop- Obtaining Purchase Order numbers for repairs- Monitoring statuses of repairs- Responding to new customers- Ensuring correct invoicing on repairs- Liaising with Purchasing for timely delivery of parts- Liaising with customers regarding receipt and return of units- Supporting the effort to reach service revenue targetsQualifications and Skills:- IT literate (Word, Excel)- Good organisational skills- Good telephone manner- Good attention to detail- Conscientious with a strong sense of quality- Strong customer focus- Ability to work and take instruction from Managers but also to workindependently.- Self-motivating with the ability to prioritise own workloadAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Junior System Administrator Maidstone £22-25k VR/03056J Our client, a well-established professional services company, seeks a Junior System Administrator to join their IT department. The role is office based in Maidstone 3 days a week, 2 days from home. Benefits: 25 days holiday (plus Bank Holidays) Private healthcare Death in service (4x salary) Essential experience required Qualification in ICT and/or relevant experience within an associated ICT role. Educated to A level/NVQ Level 3 standard or equivalent High standard of MS Office literacy (e.g. Advanced Excel formulae/Word Styling/Tracked Changes). Experience with and/or knowledge of: Server and Network Administration Partner for Windows VOIP telephony systems ProntoForms Crystal Reports AGILE Project Methodology Desirable: Development skills in SQL VBA HTML and CSS JavaScript and jQuery Handlebars/JSON Python/IronPython Role Purpose Statement To operate, update, maintain and configure ICT systems, procedures and technology infrastructure within the group. Key Accountabilities and Responsibilities Day to day management of various systems ensuring they are maintained, configured and updated to ensure smooth running of business infrastructure. Assists and supports the user base of existing systems to ensure business continuity. Ensures upgrade schedules are followed according to change control procedures conducting business impact assessments on changes where required, periodically reviews the schedule and updates change control procedures to ensure best practice is followed and continual improvement in processes. Ownership and responsibility for secondary systems including, but not limited to, 3CX, PDF docs and Workshare Compare. Liaise with external MSP to provide on-site support where required to resolve issues and provides an escalation point for more advanced issues, monitors and tracks the overall helpdesk workload and reports on this to senior staff. Encourages learning and promotes understanding of ICT subjects with users in their daily routines. Responsible for the delivery of ICT training to users as required and constructs training materials for use by staff. Liaises with Suppliers to process tasks. Oversees and keeps track of supplier service levels and flags issues to ensure service levels are maintained to consistent standards. Maintains and updates standard procedures and other official documentation, ensuring that colleagues are able to operate efficiently and incorporating best practice. Creates and runs reports as required from existing systems and undertakes basic data manipulation tasks to provide formatted data as required. Supports and participates in procurement exercises as directed. Undertakes minor procurement exercises independently and participates and feeds back on larger scale procurement tasks as required. Issues, installs and maintains assets and asset list. Scans and monitors existing assets to maintain the ICT asset estate, manages hardware purchasing in line with standard procedures. Undertakes and manages standard testing procedures following updates and config changes and maintains procedures surrounding testing. Collects and collates requirements for config and maintenance projects and creates and maintains specification documentation. Diligently logs and feeds back user comments and requirements to shape future development. Takes direction from senior team members and actively engages with self-development opportunities within the team. Supervises, supports and mentors junior team members and provides cover for their roles where required. Displays a high level of professionalism when dealing with staff and customers.
Oct 07, 2021
Full time
Junior System Administrator Maidstone £22-25k VR/03056J Our client, a well-established professional services company, seeks a Junior System Administrator to join their IT department. The role is office based in Maidstone 3 days a week, 2 days from home. Benefits: 25 days holiday (plus Bank Holidays) Private healthcare Death in service (4x salary) Essential experience required Qualification in ICT and/or relevant experience within an associated ICT role. Educated to A level/NVQ Level 3 standard or equivalent High standard of MS Office literacy (e.g. Advanced Excel formulae/Word Styling/Tracked Changes). Experience with and/or knowledge of: Server and Network Administration Partner for Windows VOIP telephony systems ProntoForms Crystal Reports AGILE Project Methodology Desirable: Development skills in SQL VBA HTML and CSS JavaScript and jQuery Handlebars/JSON Python/IronPython Role Purpose Statement To operate, update, maintain and configure ICT systems, procedures and technology infrastructure within the group. Key Accountabilities and Responsibilities Day to day management of various systems ensuring they are maintained, configured and updated to ensure smooth running of business infrastructure. Assists and supports the user base of existing systems to ensure business continuity. Ensures upgrade schedules are followed according to change control procedures conducting business impact assessments on changes where required, periodically reviews the schedule and updates change control procedures to ensure best practice is followed and continual improvement in processes. Ownership and responsibility for secondary systems including, but not limited to, 3CX, PDF docs and Workshare Compare. Liaise with external MSP to provide on-site support where required to resolve issues and provides an escalation point for more advanced issues, monitors and tracks the overall helpdesk workload and reports on this to senior staff. Encourages learning and promotes understanding of ICT subjects with users in their daily routines. Responsible for the delivery of ICT training to users as required and constructs training materials for use by staff. Liaises with Suppliers to process tasks. Oversees and keeps track of supplier service levels and flags issues to ensure service levels are maintained to consistent standards. Maintains and updates standard procedures and other official documentation, ensuring that colleagues are able to operate efficiently and incorporating best practice. Creates and runs reports as required from existing systems and undertakes basic data manipulation tasks to provide formatted data as required. Supports and participates in procurement exercises as directed. Undertakes minor procurement exercises independently and participates and feeds back on larger scale procurement tasks as required. Issues, installs and maintains assets and asset list. Scans and monitors existing assets to maintain the ICT asset estate, manages hardware purchasing in line with standard procedures. Undertakes and manages standard testing procedures following updates and config changes and maintains procedures surrounding testing. Collects and collates requirements for config and maintenance projects and creates and maintains specification documentation. Diligently logs and feeds back user comments and requirements to shape future development. Takes direction from senior team members and actively engages with self-development opportunities within the team. Supervises, supports and mentors junior team members and provides cover for their roles where required. Displays a high level of professionalism when dealing with staff and customers.