We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Our client a leading Consultancy based in Sale. They are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to their internal users currently sitting at around the 500 mark. Job Title: 1st/2nd Line Engineer Location: Liverpool Salary: Up to £27,000 DOE Our client a leading Consultancy who are based in Liverpool. They are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to their user base. Key Responsibilities: Minimum of 1 year of hands-on experience in the support of Microsoft Windows networked environments, encompassing both installation and configuration. Proven expertise in user administration within the context of an Active Directory Office 365 hybrid environment. Demonstrated proficiency in the setup, configuration, and maintenance of various peripherals, including printers and scanners. Adept in a wide spectrum of software applications, spanning word processing, spreadsheet management, and email communications. Possesses outstanding interpersonal and communication skills. Demonstrated experience working within the help desk of a sizable organisation. Familiarity with Dell laptops and Windows 12, reflecting practical hands-on experience. Proven track record of working with Microsoft Office 365 in a Microsoft Exchange Server Hybrid environment. You must hold a UK Driving licence If you are looking to join a well reconginsied and growing company with great career progression opportunities, we would love to hear from you. For further information about this role or other IT Opportunities in the North West, please contact me for a confidential discussion on or call me on + Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 20, 2024
Full time
Our client a leading Consultancy based in Sale. They are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to their internal users currently sitting at around the 500 mark. Job Title: 1st/2nd Line Engineer Location: Liverpool Salary: Up to £27,000 DOE Our client a leading Consultancy who are based in Liverpool. They are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to their user base. Key Responsibilities: Minimum of 1 year of hands-on experience in the support of Microsoft Windows networked environments, encompassing both installation and configuration. Proven expertise in user administration within the context of an Active Directory Office 365 hybrid environment. Demonstrated proficiency in the setup, configuration, and maintenance of various peripherals, including printers and scanners. Adept in a wide spectrum of software applications, spanning word processing, spreadsheet management, and email communications. Possesses outstanding interpersonal and communication skills. Demonstrated experience working within the help desk of a sizable organisation. Familiarity with Dell laptops and Windows 12, reflecting practical hands-on experience. Proven track record of working with Microsoft Office 365 in a Microsoft Exchange Server Hybrid environment. You must hold a UK Driving licence If you are looking to join a well reconginsied and growing company with great career progression opportunities, we would love to hear from you. For further information about this role or other IT Opportunities in the North West, please contact me for a confidential discussion on or call me on + Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Apr 20, 2024
Full time
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
2nd Line Support Engineer Permanent Location - Redditch based - Some WFH options can be available. Weekend Over Time available - not mandatory £30k-£40k DOE + Package + Laptop & Phone Our client an MSP who offers BAU and in-depth infrastructure support to a varied workforce of users, are looking to hire two additional 2nd Line Engineers due to additional growth within the business. They require a technical professional that has supported via a ticketing system and is able to/experienced within the below. Experience within an MSP environment Handled multiple tickets acted as point of escalation Supported - O365, AD & Windows 7-10 Any experience with CCTV/LAN/WAN/VOIP ETC SharePoint experience If this sounds like something you can do and you would like to be represented for, please apply or message me directly for more information. Sona Resourcing LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers
Apr 20, 2024
Full time
2nd Line Support Engineer Permanent Location - Redditch based - Some WFH options can be available. Weekend Over Time available - not mandatory £30k-£40k DOE + Package + Laptop & Phone Our client an MSP who offers BAU and in-depth infrastructure support to a varied workforce of users, are looking to hire two additional 2nd Line Engineers due to additional growth within the business. They require a technical professional that has supported via a ticketing system and is able to/experienced within the below. Experience within an MSP environment Handled multiple tickets acted as point of escalation Supported - O365, AD & Windows 7-10 Any experience with CCTV/LAN/WAN/VOIP ETC SharePoint experience If this sounds like something you can do and you would like to be represented for, please apply or message me directly for more information. Sona Resourcing LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers
Concept Resourcing are currently recruiting for a 2nd Line IT Support Engineer commutable to Central London The purpose of this role is to provide on-site VIP technical support for the End User Technology environment involving desktop computing and corporate IT services. Package: £200 per day payable via umbrella company (InsideIR35) Initial 6 months contract with strong possibility of extension Monday to Friday throughout duration of contract The role Principally responsible for VIP support of the Executive Leadership Team - managing all IT / communication equipment related issues, including video conference set up and management. Working with other teams to resolve issues and ensuring communication of progress to the ELT. Ensuring IT / Communication equipment in meeting rooms is working correctly at start of each day - managing resolution of issues Handover of IT equipment and onboarding of new starters in the building (equipment will be built offsite and shipped in) Face of IT for all staff in the building - hands and eyes for remote teams Responsible for the identification of any potential IT / communication equipment related issues and ensuring these are escalated to the appropriate teams, and ensuring resolution and closure. Providing support for hardware and software issues on IT equipment, including but not limited to Desktop, Laptops, Mobile devices, and peripherals. Assisting VIP's and wider end users Troubleshooting, installation, and configurations The candidate At least 3 years' experience working on installation and configuration of desktops, laptops, and printers Knowledge of Software related issues (Standard and Non-Standard) familiarity with Dell and Microsoft products with experience in component replacement Excellent communication skills (verbal and written) Excellent Time management and Organisational skills. A good theoretical and practical approach to diagnosing problems. Ability to work independently and in a small team on a wide range of products. Experience with ticket management such as Service Now Experience in VIP Support ideal Customer support skills Good all-round understanding of hardware maintenance/break-fix This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions.
Apr 20, 2024
Full time
Concept Resourcing are currently recruiting for a 2nd Line IT Support Engineer commutable to Central London The purpose of this role is to provide on-site VIP technical support for the End User Technology environment involving desktop computing and corporate IT services. Package: £200 per day payable via umbrella company (InsideIR35) Initial 6 months contract with strong possibility of extension Monday to Friday throughout duration of contract The role Principally responsible for VIP support of the Executive Leadership Team - managing all IT / communication equipment related issues, including video conference set up and management. Working with other teams to resolve issues and ensuring communication of progress to the ELT. Ensuring IT / Communication equipment in meeting rooms is working correctly at start of each day - managing resolution of issues Handover of IT equipment and onboarding of new starters in the building (equipment will be built offsite and shipped in) Face of IT for all staff in the building - hands and eyes for remote teams Responsible for the identification of any potential IT / communication equipment related issues and ensuring these are escalated to the appropriate teams, and ensuring resolution and closure. Providing support for hardware and software issues on IT equipment, including but not limited to Desktop, Laptops, Mobile devices, and peripherals. Assisting VIP's and wider end users Troubleshooting, installation, and configurations The candidate At least 3 years' experience working on installation and configuration of desktops, laptops, and printers Knowledge of Software related issues (Standard and Non-Standard) familiarity with Dell and Microsoft products with experience in component replacement Excellent communication skills (verbal and written) Excellent Time management and Organisational skills. A good theoretical and practical approach to diagnosing problems. Ability to work independently and in a small team on a wide range of products. Experience with ticket management such as Service Now Experience in VIP Support ideal Customer support skills Good all-round understanding of hardware maintenance/break-fix This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions.
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Apr 19, 2024
Full time
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to £40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of £1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to £40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of £1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Technical Support EngineerGloucestershire£27,500 Are you an IT graduate or have 1 to 2 years of experience in an IT Support Capacity? Want to be involved in helping to shape a company's digital road map, including AI integration and AR/VR applications? Interested in occasional overseas travel to international sites? Read on! This role will see you as a crucial member of this businesses internal and impactful IT team! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
Apr 19, 2024
Full time
IT Technical Support EngineerGloucestershire£27,500 Are you an IT graduate or have 1 to 2 years of experience in an IT Support Capacity? Want to be involved in helping to shape a company's digital road map, including AI integration and AR/VR applications? Interested in occasional overseas travel to international sites? Read on! This role will see you as a crucial member of this businesses internal and impactful IT team! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
Concept Resourcing are currently recruiting for a 2nd Line IT Support Engineer commutable to Central London The purpose of this role is to provide on-site VIP technical support for the End User Technology environment involving desktop computing and corporate IT services. Package: 200 per day payable via umbrella company (InsideIR35) Initial 6 months contract with strong possibility of extension Monday to Friday throughout duration of contract The role Principally responsible for VIP support of the Executive Leadership Team - managing all IT / communication equipment related issues, including video conference set up and management. Working with other teams to resolve issues and ensuring communication of progress to the ELT. Ensuring IT / Communication equipment in meeting rooms is working correctly at start of each day - managing resolution of issues Handover of IT equipment and onboarding of new starters in the building (equipment will be built offsite and shipped in) Face of IT for all staff in the building - hands and eyes for remote teams Responsible for the identification of any potential IT / communication equipment related issues and ensuring these are escalated to the appropriate teams, and ensuring resolution and closure. Providing support for hardware and software issues on IT equipment, including but not limited to Desktop, Laptops, Mobile devices, and peripherals. Assisting VIP's and wider end users Troubleshooting, installation, and configurations The candidate At least 3 years' experience working on installation and configuration of desktops, laptops, and printers Knowledge of Software related issues (Standard and Non-Standard) familiarity with Dell and Microsoft products with experience in component replacement Excellent communication skills (verbal and written) Excellent Time management and Organisational skills. A good theoretical and practical approach to diagnosing problems. Ability to work independently and in a small team on a wide range of products. Experience with ticket management such as Service Now Experience in VIP Support ideal Customer support skills Good all-round understanding of hardware maintenance/break-fix This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions.
Apr 19, 2024
Contractor
Concept Resourcing are currently recruiting for a 2nd Line IT Support Engineer commutable to Central London The purpose of this role is to provide on-site VIP technical support for the End User Technology environment involving desktop computing and corporate IT services. Package: 200 per day payable via umbrella company (InsideIR35) Initial 6 months contract with strong possibility of extension Monday to Friday throughout duration of contract The role Principally responsible for VIP support of the Executive Leadership Team - managing all IT / communication equipment related issues, including video conference set up and management. Working with other teams to resolve issues and ensuring communication of progress to the ELT. Ensuring IT / Communication equipment in meeting rooms is working correctly at start of each day - managing resolution of issues Handover of IT equipment and onboarding of new starters in the building (equipment will be built offsite and shipped in) Face of IT for all staff in the building - hands and eyes for remote teams Responsible for the identification of any potential IT / communication equipment related issues and ensuring these are escalated to the appropriate teams, and ensuring resolution and closure. Providing support for hardware and software issues on IT equipment, including but not limited to Desktop, Laptops, Mobile devices, and peripherals. Assisting VIP's and wider end users Troubleshooting, installation, and configurations The candidate At least 3 years' experience working on installation and configuration of desktops, laptops, and printers Knowledge of Software related issues (Standard and Non-Standard) familiarity with Dell and Microsoft products with experience in component replacement Excellent communication skills (verbal and written) Excellent Time management and Organisational skills. A good theoretical and practical approach to diagnosing problems. Ability to work independently and in a small team on a wide range of products. Experience with ticket management such as Service Now Experience in VIP Support ideal Customer support skills Good all-round understanding of hardware maintenance/break-fix This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions.
3rd Line Engineer Nottingham Up to £55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Nottingham, who are looking for a 3rd Line BAU/Projects Engineer to join their expanding team. The successful 3rd Line Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: Answering 2nd and 3rd line support queries via phone, email or on-site Assisting on projects Monitoring and maintaining server performance Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Migration projects The ideal candidate will have: Experience in an MSP (non negotiable) In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint / Networking / DHCP / DNS / Watchguard Working with storage and backup Experience with ITSM tools, for example, Servicenow or similar Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
Apr 19, 2024
Full time
3rd Line Engineer Nottingham Up to £55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Nottingham, who are looking for a 3rd Line BAU/Projects Engineer to join their expanding team. The successful 3rd Line Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: Answering 2nd and 3rd line support queries via phone, email or on-site Assisting on projects Monitoring and maintaining server performance Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Migration projects The ideal candidate will have: Experience in an MSP (non negotiable) In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint / Networking / DHCP / DNS / Watchguard Working with storage and backup Experience with ITSM tools, for example, Servicenow or similar Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
IT Technical Support Engineer Gloucestershire 27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to international sites! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
Apr 19, 2024
Full time
IT Technical Support Engineer Gloucestershire 27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to international sites! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
In Technology Group
Burton-on-trent, Staffordshire
Location : Burton-Upon-Trent, Staffordshire Salary : GBP 26,000 plus fantastic benefits Interviewing Immediately - Apply Now My client is one of the longest serving telecoms company who are looking an ambitious IT Support Engineer who join their ever growing team! We are looking for someone who is looking to excel and hit the ground running in a well exposed 1st and 2nd Line Service Desk / Telecoms position. As mentioned, this is an amazing chance for somebody to be challenged every day, cover a wide scope of new and existing technologies, and to progress through the ranks as a result! . Ideal candidates will have a significant experience working within an IT/Telecoms support environment, whilst also having a strong technical stack across Windows OS/Server, Troubleshooting, Server/Desktop Support, Networking and Routing/Switching. My client also understand the importance of employee progression, hence why the successful candidate will be exposed to paid training and progression programmes, as well as a company car to travel to their client sites. We are looking for someone with the following skills - Windows OS/Server IT/Telecom Support Experience Hardware, Software & Network Troubleshooting Server/Desktop Support Existing 1st and 2nd Line Service Desk Experience Networking stack - DNS, DHCP, TCP/IP, Routing & Switching If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Location : Burton-Upon-Trent, Staffordshire Salary : GBP 26,000 plus fantastic benefits Interviewing Immediately - Apply Now My client is one of the longest serving telecoms company who are looking an ambitious IT Support Engineer who join their ever growing team! We are looking for someone who is looking to excel and hit the ground running in a well exposed 1st and 2nd Line Service Desk / Telecoms position. As mentioned, this is an amazing chance for somebody to be challenged every day, cover a wide scope of new and existing technologies, and to progress through the ranks as a result! . Ideal candidates will have a significant experience working within an IT/Telecoms support environment, whilst also having a strong technical stack across Windows OS/Server, Troubleshooting, Server/Desktop Support, Networking and Routing/Switching. My client also understand the importance of employee progression, hence why the successful candidate will be exposed to paid training and progression programmes, as well as a company car to travel to their client sites. We are looking for someone with the following skills - Windows OS/Server IT/Telecom Support Experience Hardware, Software & Network Troubleshooting Server/Desktop Support Existing 1st and 2nd Line Service Desk Experience Networking stack - DNS, DHCP, TCP/IP, Routing & Switching If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role Overview: PAM Group is a highly experienced occupational health and wellbeing services provider of Occupational Health, Rehabilitation, Wellbeing and Absence Management services in the UK; currently supporting more than 700,000 employees across more than 1,000 clients. We are looking for a passionate IT Service Desk analyst to join our expanding team of professionals within a forward-thinking and innovative IT department that is undergoing an exciting period of change. Key Responsibilities: Providing 1st/2nd line support to incoming queries Resolving all service queries in a timely manner, escalating where appropriate Maintaining records Providing support to projects and further department development where needed Essential Skills: Minimum 12 months experience in a similar IT support role Experience in supporting a Windows Server/Azure AD/M365 Environment Experience working in a similar role providing 1st/2nd line technical support Experience with O365/M365 Administration Understanding of LAN, WAN. DNS, DHCP, TCP/IP Experience delivering exception customer service Azure Fundamentals/AWS Cloud Certifications (Desired) An understanding of the ITIL framework (ITIL Foundation v4 Certified- Desired)
Apr 19, 2024
Full time
Role Overview: PAM Group is a highly experienced occupational health and wellbeing services provider of Occupational Health, Rehabilitation, Wellbeing and Absence Management services in the UK; currently supporting more than 700,000 employees across more than 1,000 clients. We are looking for a passionate IT Service Desk analyst to join our expanding team of professionals within a forward-thinking and innovative IT department that is undergoing an exciting period of change. Key Responsibilities: Providing 1st/2nd line support to incoming queries Resolving all service queries in a timely manner, escalating where appropriate Maintaining records Providing support to projects and further department development where needed Essential Skills: Minimum 12 months experience in a similar IT support role Experience in supporting a Windows Server/Azure AD/M365 Environment Experience working in a similar role providing 1st/2nd line technical support Experience with O365/M365 Administration Understanding of LAN, WAN. DNS, DHCP, TCP/IP Experience delivering exception customer service Azure Fundamentals/AWS Cloud Certifications (Desired) An understanding of the ITIL framework (ITIL Foundation v4 Certified- Desired)
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
In Technology Group Limited
Burton-on-trent, Staffordshire
Location : Burton-Upon-Trent, Staffordshire Salary : GBP 26,000 plus fantastic benefits Interviewing Immediately - Apply Now My client is one of the longest serving telecoms company who are looking an ambitious IT Support Engineer who join their ever growing team! We are looking for someone who is looking to excel and hit the ground running in a well exposed 1st and 2nd Line Service Desk / Telecoms position. As mentioned, this is an amazing chance for somebody to be challenged every day, cover a wide scope of new and existing technologies, and to progress through the ranks as a result! . Ideal candidates will have a significant experience working within an IT/Telecoms support environment, whilst also having a strong technical stack across Windows OS/Server, Troubleshooting, Server/Desktop Support, Networking and Routing/Switching. My client also understand the importance of employee progression, hence why the successful candidate will be exposed to paid training and progression programmes, as well as a company car to travel to their client sites. We are looking for someone with the following skills - Windows OS/Server IT/Telecom Support Experience Hardware, Software & Network Troubleshooting Server/Desktop Support Existing 1st and 2nd Line Service Desk Experience Networking stack - DNS, DHCP, TCP/IP, Routing & Switching If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Location : Burton-Upon-Trent, Staffordshire Salary : GBP 26,000 plus fantastic benefits Interviewing Immediately - Apply Now My client is one of the longest serving telecoms company who are looking an ambitious IT Support Engineer who join their ever growing team! We are looking for someone who is looking to excel and hit the ground running in a well exposed 1st and 2nd Line Service Desk / Telecoms position. As mentioned, this is an amazing chance for somebody to be challenged every day, cover a wide scope of new and existing technologies, and to progress through the ranks as a result! . Ideal candidates will have a significant experience working within an IT/Telecoms support environment, whilst also having a strong technical stack across Windows OS/Server, Troubleshooting, Server/Desktop Support, Networking and Routing/Switching. My client also understand the importance of employee progression, hence why the successful candidate will be exposed to paid training and progression programmes, as well as a company car to travel to their client sites. We are looking for someone with the following skills - Windows OS/Server IT/Telecom Support Experience Hardware, Software & Network Troubleshooting Server/Desktop Support Existing 1st and 2nd Line Service Desk Experience Networking stack - DNS, DHCP, TCP/IP, Routing & Switching If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Engineer - Cisco - CCNA - VMware - Citrix - Azure - 365 - Infrastructure - Servers - Desktops Job Title: 2nd Line IT Engineer Location: Central London. Salary: 35k - 45k. Role Summary: As a 2nd Line IT Engineer, you will be an integral part of the IT team, serving as an escalation point for technical issues. Your expertise will contribute to maintaining reliable systems, enhancing security, and s IT services. Responsibilities: Provide rapid 2nd line support for users. Resolve networking, server, and desktop issues efficiently. Expertly manage Cisco networking equipment. Administer Windows servers and desktops for optimal performance. Handle Microsoft 365 applications and Azure services. Troubleshoot VMware, Citrix, and remote access challenges. Stay abreast of evolving IT trends. Qualifications and Skills: Minimum 2 years in 2nd line IT support. Proficiency in Cisco networking and Windows server administration. Strong troubleshooting aptitude, especially for Windows desktop systems. Desirable certifications: Cisco CCNA or CCNP, Microsoft, VMware, or Citrix.
Apr 19, 2024
Full time
2nd Line Engineer - Cisco - CCNA - VMware - Citrix - Azure - 365 - Infrastructure - Servers - Desktops Job Title: 2nd Line IT Engineer Location: Central London. Salary: 35k - 45k. Role Summary: As a 2nd Line IT Engineer, you will be an integral part of the IT team, serving as an escalation point for technical issues. Your expertise will contribute to maintaining reliable systems, enhancing security, and s IT services. Responsibilities: Provide rapid 2nd line support for users. Resolve networking, server, and desktop issues efficiently. Expertly manage Cisco networking equipment. Administer Windows servers and desktops for optimal performance. Handle Microsoft 365 applications and Azure services. Troubleshoot VMware, Citrix, and remote access challenges. Stay abreast of evolving IT trends. Qualifications and Skills: Minimum 2 years in 2nd line IT support. Proficiency in Cisco networking and Windows server administration. Strong troubleshooting aptitude, especially for Windows desktop systems. Desirable certifications: Cisco CCNA or CCNP, Microsoft, VMware, or Citrix.
Support Engineer - Service Desk GBP30,000 - GBP33,000 Bromley An opportunity has arisen for a Service Desk Engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers The ideal candidate will have worked in a fast paced, busy customer facing IT support environment, and will have good experience in Cloud based systems such as Azure, and o365 and Windows Active Directory, as well as having basic on-premise networking and server administration skills, who wants to help people, with great customer service. You will gain extensive experience over the various supported IT systems, on a customer base stretching a wide spectrum, and the opportunity to use this exposure, and the diversity it brings to develop a career in IT, and to take every opportunity to constantly improve your skills in areas you are interested in, through informal and formal training and on the job learning. Responsibilities: Completing technical support tasks and activities in an MSP 1st and 2nd Line Support capacity, solving IT issues remotely, via phone and using remote support tools. Problem solving and closing support calls on Cloud based and on-premise systems, and helping customers with issues they raise or have with their laptops, PCs, and MACs. Able to triage, troubleshoot (and solve where possible) issues with Servers, firewalls, WIFI and network equipment, escalating issues where necessary once initial triage has been completed Building and configuration of Laptops, MACs and PCs to required and standardised setups and procedures Answering telephone calls from customers promptly with excellent customer Service skills in a positive, can-do, customer focused manner at all times. Recording, managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. Deliver outstanding customer service, perception and satisfaction to all customers, at all times Deliver great teamwork and communication throughout the IT team, motivating the team to create a positive and professional work environment and deliver excellent IT support services to our customers Be involved with, and undertake any other duties in the office, or on site, as requested.
Apr 19, 2024
Full time
Support Engineer - Service Desk GBP30,000 - GBP33,000 Bromley An opportunity has arisen for a Service Desk Engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers The ideal candidate will have worked in a fast paced, busy customer facing IT support environment, and will have good experience in Cloud based systems such as Azure, and o365 and Windows Active Directory, as well as having basic on-premise networking and server administration skills, who wants to help people, with great customer service. You will gain extensive experience over the various supported IT systems, on a customer base stretching a wide spectrum, and the opportunity to use this exposure, and the diversity it brings to develop a career in IT, and to take every opportunity to constantly improve your skills in areas you are interested in, through informal and formal training and on the job learning. Responsibilities: Completing technical support tasks and activities in an MSP 1st and 2nd Line Support capacity, solving IT issues remotely, via phone and using remote support tools. Problem solving and closing support calls on Cloud based and on-premise systems, and helping customers with issues they raise or have with their laptops, PCs, and MACs. Able to triage, troubleshoot (and solve where possible) issues with Servers, firewalls, WIFI and network equipment, escalating issues where necessary once initial triage has been completed Building and configuration of Laptops, MACs and PCs to required and standardised setups and procedures Answering telephone calls from customers promptly with excellent customer Service skills in a positive, can-do, customer focused manner at all times. Recording, managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. Deliver outstanding customer service, perception and satisfaction to all customers, at all times Deliver great teamwork and communication throughout the IT team, motivating the team to create a positive and professional work environment and deliver excellent IT support services to our customers Be involved with, and undertake any other duties in the office, or on site, as requested.
2nd/3rd Line Support Engineer Our client is looking for a 2nd/3rd Line Support Engineer to join the team in Basingstoke on a hybrid basis on an initial 6 month contract. Key Responsibilities: Provide 2nd/3rd line technical support for Citrix and VMware environments, including XenApp, XenDesktop, XenServer, VMware vSphere, and VMware Horizon. Troubleshoot and resolve complex technical issues related to Citrix and VMware platforms, applications, and virtualization infrastructure. Perform proactive monitoring, maintenance, and optimization of Citrix and VMware environments to ensure stability, security, and performance. Collaborate with clients to understand their IT requirements, identify opportunities for improvement, and propose tailored solutions. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Work closely with other support teams and vendors to escalate and resolve issues efficiently. Stay updated on industry trends, best practices, and emerging technologies related to Citrix, VMware, and virtualization. If you are interested in the role and would like to know more then please click apply.
Apr 19, 2024
Contractor
2nd/3rd Line Support Engineer Our client is looking for a 2nd/3rd Line Support Engineer to join the team in Basingstoke on a hybrid basis on an initial 6 month contract. Key Responsibilities: Provide 2nd/3rd line technical support for Citrix and VMware environments, including XenApp, XenDesktop, XenServer, VMware vSphere, and VMware Horizon. Troubleshoot and resolve complex technical issues related to Citrix and VMware platforms, applications, and virtualization infrastructure. Perform proactive monitoring, maintenance, and optimization of Citrix and VMware environments to ensure stability, security, and performance. Collaborate with clients to understand their IT requirements, identify opportunities for improvement, and propose tailored solutions. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Work closely with other support teams and vendors to escalate and resolve issues efficiently. Stay updated on industry trends, best practices, and emerging technologies related to Citrix, VMware, and virtualization. If you are interested in the role and would like to know more then please click apply.