Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Overview: Our client is looking for a versatile IT Specialist to join a family run Managed Service Provider which has served for over 20 years. The successful candidate will need to have technical knowledge and experience around M365, Microsoft Administration, IP addresses generally, DHCP & DNS and will be interested and willing to learn and explore new technologies. You will be mainly office based but regular visits to client sites and customer facing duties will be part of this role hence a full UK licence is essential for this role. Salary: £25,000 - £35,000 (Depending on experience) Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing setup and configuration skills Attending customer meetings Producing quotes Expected to be able to drive to customers on site to set up new users (company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed) Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for an out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot Training and courses: Our client is still looking for someone who is looking to grow and continue learning and will provide training and Microsoft courses which will be paid for by them and will also see the opportunity for an increase in your salary.
Mar 29, 2024
Full time
Overview: Our client is looking for a versatile IT Specialist to join a family run Managed Service Provider which has served for over 20 years. The successful candidate will need to have technical knowledge and experience around M365, Microsoft Administration, IP addresses generally, DHCP & DNS and will be interested and willing to learn and explore new technologies. You will be mainly office based but regular visits to client sites and customer facing duties will be part of this role hence a full UK licence is essential for this role. Salary: £25,000 - £35,000 (Depending on experience) Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing setup and configuration skills Attending customer meetings Producing quotes Expected to be able to drive to customers on site to set up new users (company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed) Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for an out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot Training and courses: Our client is still looking for someone who is looking to grow and continue learning and will provide training and Microsoft courses which will be paid for by them and will also see the opportunity for an increase in your salary.
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Mar 29, 2024
Full time
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Technical Workplace Architect At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the Head of User Experience, the Technical Workplace Architect role is responsible for designing, implementing and maintaining the Modern Workplace strategy at Telent that will enable and support the goals of business. The role focuses on ensuring we are future facing, embracing new innovative technology and leveraging existing technologies including M365, SharePoint, Desktop, Mobile device, remote device management, security compliance across the Telent environment. This is an agile working role, with travel required to the Warwick office 1 day per week. What you'll do: Add Telent to the front of Technical Workplace Strategy/Vision Define and deliver Technical Workplace Strategy/Vision and product roadmap inc; Workplace technology (Office, Remote, Field Force enablement, Mobile, Desktop), HR tools, Facilities tools, Employee collaboration and communications platforms. Management and development of BAU Technical Workplace Engineer Team, driving productivity and collaboration within the Workplace IT organisation. Providing direction and guidance. Identify emerging technologies and trends in the digital workplace space and develop an evaluation forum to discuss and agree on viability for Telent. Lead the evaluation, selection, and implementation of digital tools and platforms to enhance collaboration, productivity, and employee engagement. Troubleshooting and fixing more complex Workplace issues that cannot be resolved by L1 and L2 teams. Ensure desktop infrastructure meets established security policies and compliance requirements. Who you are: You will experience in a similar role, providing 3rd line support for complex Workplace issues. You will be a strong and motivational leader, with excellent stakeholder management and communication skills. Key Requirements: Bachelor's degree or equivalent experience in computer science, information technology, or a related field. Relevant certifications (e.g., Microsoft Certified: Windows Desktop Administrator, VMware Certified Professional) are desirable. Demonstrable experience as a desktop architect or in a similar role, with a focus on designing and implementing desktop infrastructure solutions. Experience leading a team of Technical engineers. Strong knowledge of digital workplace technologies, collaboration tools, and modern intranet solutions. Understanding of change management principles and ability to drive adoption of digital workplace solutions. Co-Pilot/Azzure experience is desirable. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year. Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video!
Mar 28, 2024
Full time
Technical Workplace Architect At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the Head of User Experience, the Technical Workplace Architect role is responsible for designing, implementing and maintaining the Modern Workplace strategy at Telent that will enable and support the goals of business. The role focuses on ensuring we are future facing, embracing new innovative technology and leveraging existing technologies including M365, SharePoint, Desktop, Mobile device, remote device management, security compliance across the Telent environment. This is an agile working role, with travel required to the Warwick office 1 day per week. What you'll do: Add Telent to the front of Technical Workplace Strategy/Vision Define and deliver Technical Workplace Strategy/Vision and product roadmap inc; Workplace technology (Office, Remote, Field Force enablement, Mobile, Desktop), HR tools, Facilities tools, Employee collaboration and communications platforms. Management and development of BAU Technical Workplace Engineer Team, driving productivity and collaboration within the Workplace IT organisation. Providing direction and guidance. Identify emerging technologies and trends in the digital workplace space and develop an evaluation forum to discuss and agree on viability for Telent. Lead the evaluation, selection, and implementation of digital tools and platforms to enhance collaboration, productivity, and employee engagement. Troubleshooting and fixing more complex Workplace issues that cannot be resolved by L1 and L2 teams. Ensure desktop infrastructure meets established security policies and compliance requirements. Who you are: You will experience in a similar role, providing 3rd line support for complex Workplace issues. You will be a strong and motivational leader, with excellent stakeholder management and communication skills. Key Requirements: Bachelor's degree or equivalent experience in computer science, information technology, or a related field. Relevant certifications (e.g., Microsoft Certified: Windows Desktop Administrator, VMware Certified Professional) are desirable. Demonstrable experience as a desktop architect or in a similar role, with a focus on designing and implementing desktop infrastructure solutions. Experience leading a team of Technical engineers. Strong knowledge of digital workplace technologies, collaboration tools, and modern intranet solutions. Understanding of change management principles and ability to drive adoption of digital workplace solutions. Co-Pilot/Azzure experience is desirable. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year. Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video!
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Mar 28, 2024
Full time
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Job Title: Field Based Infrastructure Engineer - London - Microsoft Tech Stack (Azure, O365 & Intune) Location: London Job Type: Full-time - Fully on site Salary: Up to £40,000 Concept Resourcing are currently working with a client who are a dynamic and innovative organisation specialising in providing comprehensive technical support services to our clients. We are seeking a Field Support Engineer to join our team and contribute to the success of various IT projects, incidents, and user support requirements. Job Description: As an Infrastructure Engineer, you will be responsible for delivering technical support for IT projects, incidents, and requests. Your primary responsibilities will include: Key Responsibilities: Provide advanced technical support and guidance, with a focus on Microsoft technologies, to end users, colleagues, and clients, ensuring timely and effective problem resolution. Offer proficient technical support across a wide range of Microsoft technologies, including Microsoft Intune, Azure, Microsoft 365, Office 365, customised client software, and hardware/software solutions. Manage the complete IT hardware lifecycle, including procurement, replacement, packaging, and meticulous asset record-keeping, particularly within the Microsoft ecosystem. Collaborate within a multidisciplinary team to deliver comprehensive technical support at main client locations, with an emphasis on Microsoft solutions. Maintain detailed technical documentation, including asset information, system configurations, and troubleshooting procedures, especially pertaining to Microsoft technologies. Own and manage assigned tickets, ensuring efficient and systematic problem resolution through a robust tracking system, with a specific focus on Microsoft tools and platforms. If you're passionate about working with cutting-edge Microsoft solutions and are eager to be part of a team dedicated to technical innovation, then we invite you to explore this exciting opportunity our client has to offer.
Mar 28, 2024
Full time
Job Title: Field Based Infrastructure Engineer - London - Microsoft Tech Stack (Azure, O365 & Intune) Location: London Job Type: Full-time - Fully on site Salary: Up to £40,000 Concept Resourcing are currently working with a client who are a dynamic and innovative organisation specialising in providing comprehensive technical support services to our clients. We are seeking a Field Support Engineer to join our team and contribute to the success of various IT projects, incidents, and user support requirements. Job Description: As an Infrastructure Engineer, you will be responsible for delivering technical support for IT projects, incidents, and requests. Your primary responsibilities will include: Key Responsibilities: Provide advanced technical support and guidance, with a focus on Microsoft technologies, to end users, colleagues, and clients, ensuring timely and effective problem resolution. Offer proficient technical support across a wide range of Microsoft technologies, including Microsoft Intune, Azure, Microsoft 365, Office 365, customised client software, and hardware/software solutions. Manage the complete IT hardware lifecycle, including procurement, replacement, packaging, and meticulous asset record-keeping, particularly within the Microsoft ecosystem. Collaborate within a multidisciplinary team to deliver comprehensive technical support at main client locations, with an emphasis on Microsoft solutions. Maintain detailed technical documentation, including asset information, system configurations, and troubleshooting procedures, especially pertaining to Microsoft technologies. Own and manage assigned tickets, ensuring efficient and systematic problem resolution through a robust tracking system, with a specific focus on Microsoft tools and platforms. If you're passionate about working with cutting-edge Microsoft solutions and are eager to be part of a team dedicated to technical innovation, then we invite you to explore this exciting opportunity our client has to offer.
IT Support Engineer - Huddersfield - to £26k with scope to develop Job Summary: We are seeking a skilled IT Support Engineer with a good understanding of Information Security to join our dynamic team. The ideal candidate will provide technical support to our internal users while also ensuring the security and integrity of our systems and data. This role requires a good understanding of basic networking, excellent problem-solving abilities, and a keen eye for identifying and mitigating security risks. Active Directory, SharePoint and M365 will certainly add value. Responsibilities: Provide technical support to internal users, including troubleshooting hardware, software, and network issues. Install, configure, and maintain hardware and software systems, ensuring optimal performance and security. Monitor and respond to security incidents, including malware infections, unauthorized access attempts, and other potential threats. Implement and enforce security policies and procedures to safeguard company data and systems. Conduct regular security assessments and audits to identify vulnerabilities and areas for improvement. Stay current with industry trends and emerging technologies related to IT support and information security. Provide training and guidance to staff on security best practices and procedures. Document support activities, security incidents, and resolutions for future reference. Requirements: Proven experience in IT support roles, with a focus on information security. Strong knowledge of networking concepts, protocols, and technologies. Experience with security tools and technologies, such as firewalls, intrusion detection/prevention systems, antivirus software, and encryption methods. Familiarity ISO 2001 will add value as they are going for this certification later this year Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to interact effectively with users at all levels of the organization. Relevant certifications preferred. Familiarity with Active Directory and SharePoint is a plus. This position offers an exciting opportunity to contribute to the success of our organization while enhancing your skills in IT support and information security. If you are a motivated and proactive individual with a passion for technology and security, we encourage you to apply.
Mar 27, 2024
Full time
IT Support Engineer - Huddersfield - to £26k with scope to develop Job Summary: We are seeking a skilled IT Support Engineer with a good understanding of Information Security to join our dynamic team. The ideal candidate will provide technical support to our internal users while also ensuring the security and integrity of our systems and data. This role requires a good understanding of basic networking, excellent problem-solving abilities, and a keen eye for identifying and mitigating security risks. Active Directory, SharePoint and M365 will certainly add value. Responsibilities: Provide technical support to internal users, including troubleshooting hardware, software, and network issues. Install, configure, and maintain hardware and software systems, ensuring optimal performance and security. Monitor and respond to security incidents, including malware infections, unauthorized access attempts, and other potential threats. Implement and enforce security policies and procedures to safeguard company data and systems. Conduct regular security assessments and audits to identify vulnerabilities and areas for improvement. Stay current with industry trends and emerging technologies related to IT support and information security. Provide training and guidance to staff on security best practices and procedures. Document support activities, security incidents, and resolutions for future reference. Requirements: Proven experience in IT support roles, with a focus on information security. Strong knowledge of networking concepts, protocols, and technologies. Experience with security tools and technologies, such as firewalls, intrusion detection/prevention systems, antivirus software, and encryption methods. Familiarity ISO 2001 will add value as they are going for this certification later this year Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to interact effectively with users at all levels of the organization. Relevant certifications preferred. Familiarity with Active Directory and SharePoint is a plus. This position offers an exciting opportunity to contribute to the success of our organization while enhancing your skills in IT support and information security. If you are a motivated and proactive individual with a passion for technology and security, we encourage you to apply.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
3rd Line Engineer - AD, Mail & M365 SME 3rd Line Support, Engineer, Azure AD, Active Directory, Mail, Exchange Online, ADFS, AD Connect, M365, Skype, Sharepoint, Intune, MDM Warrington - 3 days onsite per week 3 Months contract £400 per day A 3rd Line Engineer - AD, Mail/Messaging & M365 SME is required by our client Utilities client based in Warrington for an initial 3 months contract. As a 3rd Line Engineer - AD, Mail/Messaging & M365 SME you will act as a specialist for identity and collaboration systems for the corporate end user including, but not limited to Azure Active Directory, On Premise Active Directory, Email Services, Microsoft collaboration service and emerging Azure collaboration services, including automation of infrastructure and end user processes. Experience: Proficient in supporting Windows Operating Systems (10, Server 2008, 2012, 2016, 2019, 2022) Proficient in Active Directory Directory Services Proficient in Microsoft Azure AD Proficient in Single Sign On capabilities (ADFS, AD Connect) Proficient in managing M365 (including Exchange Online, OneDrive, SharePoint, MS Teams, Yammer, Office Applications) Experience in Active Directory Group Policy Management Experience in managing DNS Experience in PKI Management Experience of delegating privilege (One Identity Active Roles Server) Experience of managing Email Gateways (ProofPoint) Experience of programming in scripting languages (PowerShell, BATCH Files, Kix) Experience of operating ITIL processes and standards Knowledge and experience of MDM platforms (SCCM, Intune) Knowledge of End Point Protection (Sophos, Windows Defender) Knowledge of managing profile tools (Ivanti Workspace Manager, FSLogix) Knowledge of virtualization platforms and technology (Azure, Azure Stack HCI, VMWare) In the first instance please submit your CV.
Mar 27, 2024
Full time
3rd Line Engineer - AD, Mail & M365 SME 3rd Line Support, Engineer, Azure AD, Active Directory, Mail, Exchange Online, ADFS, AD Connect, M365, Skype, Sharepoint, Intune, MDM Warrington - 3 days onsite per week 3 Months contract £400 per day A 3rd Line Engineer - AD, Mail/Messaging & M365 SME is required by our client Utilities client based in Warrington for an initial 3 months contract. As a 3rd Line Engineer - AD, Mail/Messaging & M365 SME you will act as a specialist for identity and collaboration systems for the corporate end user including, but not limited to Azure Active Directory, On Premise Active Directory, Email Services, Microsoft collaboration service and emerging Azure collaboration services, including automation of infrastructure and end user processes. Experience: Proficient in supporting Windows Operating Systems (10, Server 2008, 2012, 2016, 2019, 2022) Proficient in Active Directory Directory Services Proficient in Microsoft Azure AD Proficient in Single Sign On capabilities (ADFS, AD Connect) Proficient in managing M365 (including Exchange Online, OneDrive, SharePoint, MS Teams, Yammer, Office Applications) Experience in Active Directory Group Policy Management Experience in managing DNS Experience in PKI Management Experience of delegating privilege (One Identity Active Roles Server) Experience of managing Email Gateways (ProofPoint) Experience of programming in scripting languages (PowerShell, BATCH Files, Kix) Experience of operating ITIL processes and standards Knowledge and experience of MDM platforms (SCCM, Intune) Knowledge of End Point Protection (Sophos, Windows Defender) Knowledge of managing profile tools (Ivanti Workspace Manager, FSLogix) Knowledge of virtualization platforms and technology (Azure, Azure Stack HCI, VMWare) In the first instance please submit your CV.
Infrastructure Support Analyst (Azure, M365, VMWare & Network Infrastructure) Up to £35,000 Azure, 365, VMware Horizon, Networking, Storage & Servers East Yorkshire - Hybrid (Flexible 1x Per Week/ Bi-Weekly) Are you currently working in 3rd line Infrastructure support and looking for your next challenge? I have partnered with one of the UK's fastest growing MSPs on their executive search for an experienced and ambitious Infrastructure Engineer. This role will give you the opportunity to work within a close-knit team where you will be given exposure to several cutting-edge technologies including Azure, M365, Windows Server, VMware, Hyper-V, Horizon, SharePoint, AVD, Sophos and more. You will be responsible for providing 3rd Line IT support to client users. Requirements M365 / Hybrid-Azure VMware Horizon, vSphere, AVD Experience in NOC Demonstrated Technical Support Firewall, Storage & Backup Technologies Server Support Experience - SQL, Exchange, O365 +2 Years of MSP Experience Benefits Paid Training & Certifications (MSXXX, VMware, Cisco, Veaam, etc.) Autonomy - Flexible Hybrid Schedule Pro-Active Business Consultancy Exposure Dinner Nights, Horse Races, Vendor Days Competitive Pension The Company A market leading MSP, they have a really collaborative and outgoing team, with a relaxed feel around the office. They have an excellent Learning and Development program for their engineers with fully funded courses across anything that would be relevant to the role. They're rated one of the best employers in the UK and continue to growth from strength to strength. Apply Now! If you're looking for the next step in your career and have a skill set which consists of 3rd line Infrastructure Support then waste no time and apply for this role immediately. Infrastructure Support Analyst (Azure, M365, VMWare & Network Infrastructure) Azure, 365, VMware Horizon, Networking, Storage & Servers East Yorkshire - Hybrid (Flexible 1x Per Week/ Bi-Weekly) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Mar 27, 2024
Full time
Infrastructure Support Analyst (Azure, M365, VMWare & Network Infrastructure) Up to £35,000 Azure, 365, VMware Horizon, Networking, Storage & Servers East Yorkshire - Hybrid (Flexible 1x Per Week/ Bi-Weekly) Are you currently working in 3rd line Infrastructure support and looking for your next challenge? I have partnered with one of the UK's fastest growing MSPs on their executive search for an experienced and ambitious Infrastructure Engineer. This role will give you the opportunity to work within a close-knit team where you will be given exposure to several cutting-edge technologies including Azure, M365, Windows Server, VMware, Hyper-V, Horizon, SharePoint, AVD, Sophos and more. You will be responsible for providing 3rd Line IT support to client users. Requirements M365 / Hybrid-Azure VMware Horizon, vSphere, AVD Experience in NOC Demonstrated Technical Support Firewall, Storage & Backup Technologies Server Support Experience - SQL, Exchange, O365 +2 Years of MSP Experience Benefits Paid Training & Certifications (MSXXX, VMware, Cisco, Veaam, etc.) Autonomy - Flexible Hybrid Schedule Pro-Active Business Consultancy Exposure Dinner Nights, Horse Races, Vendor Days Competitive Pension The Company A market leading MSP, they have a really collaborative and outgoing team, with a relaxed feel around the office. They have an excellent Learning and Development program for their engineers with fully funded courses across anything that would be relevant to the role. They're rated one of the best employers in the UK and continue to growth from strength to strength. Apply Now! If you're looking for the next step in your career and have a skill set which consists of 3rd line Infrastructure Support then waste no time and apply for this role immediately. Infrastructure Support Analyst (Azure, M365, VMWare & Network Infrastructure) Azure, 365, VMware Horizon, Networking, Storage & Servers East Yorkshire - Hybrid (Flexible 1x Per Week/ Bi-Weekly) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Warwick As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Mar 27, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Warwick As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who loves getting hands-on with projects to join my client's Group IT team. In this role, you'll be the go-to person for troubleshooting hardware and software issues, and you'll make sure any complex problems get the attention they need. Plus, you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the Service Desk team and the platform (Infrastructure/Systems) teams, making sure everything runs smoothly. Skills needed: People skills for high-level customer service and working with stakeholders and third parties. Strong knack for troubleshooting tech issues. Self-motivated and ready to roll with changes in a fast-paced environment. Quick learner when it comes to new tech and apps. Understanding of Windows 10/11, Windows Server 2019/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange, TCP/IP, CISCO, VMware, and Network storage. This is a great opportunity for a candidate looking for a role providing 2nd line service desk support, combined with working on more technically challenging projects within infrastructure. For further details and to apply, please send your CV to or press the apply now button. Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 26, 2024
Full time
IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who loves getting hands-on with projects to join my client's Group IT team. In this role, you'll be the go-to person for troubleshooting hardware and software issues, and you'll make sure any complex problems get the attention they need. Plus, you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the Service Desk team and the platform (Infrastructure/Systems) teams, making sure everything runs smoothly. Skills needed: People skills for high-level customer service and working with stakeholders and third parties. Strong knack for troubleshooting tech issues. Self-motivated and ready to roll with changes in a fast-paced environment. Quick learner when it comes to new tech and apps. Understanding of Windows 10/11, Windows Server 2019/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange, TCP/IP, CISCO, VMware, and Network storage. This is a great opportunity for a candidate looking for a role providing 2nd line service desk support, combined with working on more technically challenging projects within infrastructure. For further details and to apply, please send your CV to or press the apply now button. Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who loves getting hands-on with projects to join my client's Group IT team. In this role, you'll be the go-to person for troubleshooting hardware and software issues, and you'll make sure any complex problems get the attention they need. Plus, you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the Service Desk team and the platform (Infrastructure/Systems) teams, making sure everything runs smoothly. Skills needed: People skills for high-level customer service and working with stakeholders and third parties. Strong knack for troubleshooting tech issues. Self-motivated and ready to roll with changes in a fast-paced environment. Quick learner when it comes to new tech and apps. Understanding of Windows 10/11, Windows Server 2019/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange, TCP/IP, CISCO, VMware, and Network storage. This is a great opportunity for a candidate looking for a role providing 2nd line service desk support, combined with working on more technically challenging projects within infrastructure. For further details and to apply, please send your CV to or press the apply now button. Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 26, 2024
Full time
IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who loves getting hands-on with projects to join my client's Group IT team. In this role, you'll be the go-to person for troubleshooting hardware and software issues, and you'll make sure any complex problems get the attention they need. Plus, you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the Service Desk team and the platform (Infrastructure/Systems) teams, making sure everything runs smoothly. Skills needed: People skills for high-level customer service and working with stakeholders and third parties. Strong knack for troubleshooting tech issues. Self-motivated and ready to roll with changes in a fast-paced environment. Quick learner when it comes to new tech and apps. Understanding of Windows 10/11, Windows Server 2019/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange, TCP/IP, CISCO, VMware, and Network storage. This is a great opportunity for a candidate looking for a role providing 2nd line service desk support, combined with working on more technically challenging projects within infrastructure. For further details and to apply, please send your CV to or press the apply now button. Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
2nd Line Support Engineer We're growing and want you to be a part of our journey. Isio's IT department has 21 employees who support the company's 1,300 employees. The role requires solving urgent issues and making sure Isio's solutions are always suitable and meet or exceed expectations. The role also involves working with third parties and communicating with the rest of the Isio organisation. This role can be based in our Manchester or Leeds office with a hybrid workstyle. The 2nd Line Support Engineer will handle queries and problems related to Isio's IT systems. To fix technical issues that come from the first line, they may work on the following areas, among others: Microsoft 365; Microsoft Azure AD; Microsoft Intune; Network Issues (Cisco Meraki); SharePoint Online; Secure Web Gateway; Virtual Machines; Azure Virtual Desktops; SOC Incidents; SAAS-based apps Role and Responsibilities Support a user base of 1,300+ pension-oriented employees and support staff via telephone, service desk, and MS Teams communications. Work with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio's IT applications. Assist with the upskilling of other IT staff members to ensure issues and queries can be resolved before being escalated to the 2nd line engineers. Work closely with other IT and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation. Assist with the administration and configuration of SharePoint Online. Document solutions to problems to build an IT knowledge base. Key Skills & Experience Excellent planning & organisational skills Microsoft qualifications around M365 and Azure Previous experience in a technical second-line support role Strong analytical skills and a creative approach to problem solving. Excellent communication skills with good customer-facing skills. high degree of understanding of the trends in IT and knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, M365, and 3rd party backup solutions. Windows 10/11 and Server 2016/2019 operating systems along with the Microsoft office suite ability to work independently and under pressure with minimal or no supervision. ability to travel nationally on an as-needed basis. An ability to work with security in mind in approach to all fixes. Desirable Hands on experience with administration of Secure Web Gateway technologies (Web Filter, Web Firewall, IPS/IDS) keeping our systems up to date with installation of software/firmware updates in line with vendor releases whilst maintaining service availability for our staff and clients. TCP/IP, DNS, DHCP, Firewalls, Switches and Wireless Access Points with a focus on Cisco Meraki Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus : We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First : We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business . The variety of work that'll be available to you will enable you to do this. On top, we also offer: A competitive remuneration package , including a bonus scheme. A defined contribution pension scheme . Life insurance . Healthcare benefits . Income protection benefits . 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility (CSR) allowance Flexible working opportunities. A flexible benefits package. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
Mar 26, 2024
Full time
2nd Line Support Engineer We're growing and want you to be a part of our journey. Isio's IT department has 21 employees who support the company's 1,300 employees. The role requires solving urgent issues and making sure Isio's solutions are always suitable and meet or exceed expectations. The role also involves working with third parties and communicating with the rest of the Isio organisation. This role can be based in our Manchester or Leeds office with a hybrid workstyle. The 2nd Line Support Engineer will handle queries and problems related to Isio's IT systems. To fix technical issues that come from the first line, they may work on the following areas, among others: Microsoft 365; Microsoft Azure AD; Microsoft Intune; Network Issues (Cisco Meraki); SharePoint Online; Secure Web Gateway; Virtual Machines; Azure Virtual Desktops; SOC Incidents; SAAS-based apps Role and Responsibilities Support a user base of 1,300+ pension-oriented employees and support staff via telephone, service desk, and MS Teams communications. Work with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio's IT applications. Assist with the upskilling of other IT staff members to ensure issues and queries can be resolved before being escalated to the 2nd line engineers. Work closely with other IT and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation. Assist with the administration and configuration of SharePoint Online. Document solutions to problems to build an IT knowledge base. Key Skills & Experience Excellent planning & organisational skills Microsoft qualifications around M365 and Azure Previous experience in a technical second-line support role Strong analytical skills and a creative approach to problem solving. Excellent communication skills with good customer-facing skills. high degree of understanding of the trends in IT and knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, M365, and 3rd party backup solutions. Windows 10/11 and Server 2016/2019 operating systems along with the Microsoft office suite ability to work independently and under pressure with minimal or no supervision. ability to travel nationally on an as-needed basis. An ability to work with security in mind in approach to all fixes. Desirable Hands on experience with administration of Secure Web Gateway technologies (Web Filter, Web Firewall, IPS/IDS) keeping our systems up to date with installation of software/firmware updates in line with vendor releases whilst maintaining service availability for our staff and clients. TCP/IP, DNS, DHCP, Firewalls, Switches and Wireless Access Points with a focus on Cisco Meraki Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus : We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First : We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business . The variety of work that'll be available to you will enable you to do this. On top, we also offer: A competitive remuneration package , including a bonus scheme. A defined contribution pension scheme . Life insurance . Healthcare benefits . Income protection benefits . 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility (CSR) allowance Flexible working opportunities. A flexible benefits package. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
M365 Messaging Specialist Full-time Our client is a dynamic and innovative company committed to delivering cutting-edge solutions to our clients. They are currently seeking a skilled M365 Messaging Specialist to join their IT team and contribute to the efficient management and optimization of our messaging infrastructure. Job Overview: As an M365 Messaging Specialist, you will play a key role in designing, implementing, and maintaining our Microsoft 365 messaging environment. You will collaborate with cross-functional teams to ensure the seamless flow of communication and data within the organization. This role requires a deep understanding of Microsoft 365 applications, including Exchange Online, SharePoint Online, Teams, and related technologies. Responsibilities: 1. Design and Implementation: - Design and implement Microsoft 365 messaging solutions, ensuring scalability, reliability, and security. - Configure and maintain Exchange Online, SharePoint Online, and Teams environments. 2. Administration and Maintenance: - Perform regular system maintenance and updates to optimize performance. - Monitor and troubleshoot messaging systems to identify and resolve issues proactively. 3. Collaboration and Integration: - Collaborate with IT and business teams to integrate messaging solutions with other enterprise systems. - Provide support for end-users and assist in the resolution of messaging-related issues. 4. Security and Compliance: - Implement and enforce security policies for messaging systems. - Ensure compliance with relevant regulations and industry standards. 5. Documentation: - Maintain detailed documentation of configurations, processes, and procedures. - Train IT staff and end-users on best practices for using messaging platforms. Requirements: 1. Education and Certifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Microsoft certifications such as MS-100, MS-101, or equivalent. 2. Experience: - Minimum of [X] years of experience as a Messaging Specialist or similar role. - Hands-on experience with Microsoft 365 messaging technologies. 3. Skills: - Proficient in configuring and managing Exchange Online, SharePoint Online, and Teams. - Strong understanding of mail flow, email archiving, and compliance features. - Knowledge of PowerShell Scripting for automation tasks. - Familiarity with security best practices for messaging environments. 4. Communication: - Excellent communication skills with the ability to work collaboratively with cross-functional teams. - Strong problem-solving and analytical skills. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Mar 26, 2024
Full time
M365 Messaging Specialist Full-time Our client is a dynamic and innovative company committed to delivering cutting-edge solutions to our clients. They are currently seeking a skilled M365 Messaging Specialist to join their IT team and contribute to the efficient management and optimization of our messaging infrastructure. Job Overview: As an M365 Messaging Specialist, you will play a key role in designing, implementing, and maintaining our Microsoft 365 messaging environment. You will collaborate with cross-functional teams to ensure the seamless flow of communication and data within the organization. This role requires a deep understanding of Microsoft 365 applications, including Exchange Online, SharePoint Online, Teams, and related technologies. Responsibilities: 1. Design and Implementation: - Design and implement Microsoft 365 messaging solutions, ensuring scalability, reliability, and security. - Configure and maintain Exchange Online, SharePoint Online, and Teams environments. 2. Administration and Maintenance: - Perform regular system maintenance and updates to optimize performance. - Monitor and troubleshoot messaging systems to identify and resolve issues proactively. 3. Collaboration and Integration: - Collaborate with IT and business teams to integrate messaging solutions with other enterprise systems. - Provide support for end-users and assist in the resolution of messaging-related issues. 4. Security and Compliance: - Implement and enforce security policies for messaging systems. - Ensure compliance with relevant regulations and industry standards. 5. Documentation: - Maintain detailed documentation of configurations, processes, and procedures. - Train IT staff and end-users on best practices for using messaging platforms. Requirements: 1. Education and Certifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Microsoft certifications such as MS-100, MS-101, or equivalent. 2. Experience: - Minimum of [X] years of experience as a Messaging Specialist or similar role. - Hands-on experience with Microsoft 365 messaging technologies. 3. Skills: - Proficient in configuring and managing Exchange Online, SharePoint Online, and Teams. - Strong understanding of mail flow, email archiving, and compliance features. - Knowledge of PowerShell Scripting for automation tasks. - Familiarity with security best practices for messaging environments. 4. Communication: - Excellent communication skills with the ability to work collaboratively with cross-functional teams. - Strong problem-solving and analytical skills. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
About the roleThis position will play a key role in moving the organisation into a modern workplace and providing our end users with the latest technologies. This role holds responsibility for the creation, quality, and governance of technical and standards documentation to maintain a stable and consistent environment. There is a requirement for a high level of technical knowledge to support the troubleshooting of and resolution to complex end user incidents, ensuring services are maintained with our SLA's.This role will focus heavily on our implementation of M365 so we are looking for someone who has strong experience in this technology. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here . We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.About youYou'll be familiar with the ITIL based service management framework and change management processes.You'll have a proactive and driven work ethic, with a desire to develop and improve both technical environments and processes, which will support our transition to becoming a modern workplace.You'll have the ability to work in a fast past and changing environment under broad direction, whilst being thorough, with good attention to detail and delivering to agreed timescales.You'll be able to articulate technical knowledge into easy-to-understand terms for all stakeholders.You'll be flexible in your approach to working hours to meet your own objectives and assist colleagues in meeting their objectives.We'll require you to be available for out-of-hours support, on a rota basis. Technical Requirements Deep experience of implementing M365 and Microsoft Defender for End Point Azure Active Directory Connect / Azure MFA OneDrive / SharePoint Online / Exchange Online Intune Mac & iOS SCCM PowerShell CheckPoint / EndPoint About usAs a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that's been voted a 'Great Place to Work' by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Mar 25, 2024
Full time
About the roleThis position will play a key role in moving the organisation into a modern workplace and providing our end users with the latest technologies. This role holds responsibility for the creation, quality, and governance of technical and standards documentation to maintain a stable and consistent environment. There is a requirement for a high level of technical knowledge to support the troubleshooting of and resolution to complex end user incidents, ensuring services are maintained with our SLA's.This role will focus heavily on our implementation of M365 so we are looking for someone who has strong experience in this technology. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here . We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.About youYou'll be familiar with the ITIL based service management framework and change management processes.You'll have a proactive and driven work ethic, with a desire to develop and improve both technical environments and processes, which will support our transition to becoming a modern workplace.You'll have the ability to work in a fast past and changing environment under broad direction, whilst being thorough, with good attention to detail and delivering to agreed timescales.You'll be able to articulate technical knowledge into easy-to-understand terms for all stakeholders.You'll be flexible in your approach to working hours to meet your own objectives and assist colleagues in meeting their objectives.We'll require you to be available for out-of-hours support, on a rota basis. Technical Requirements Deep experience of implementing M365 and Microsoft Defender for End Point Azure Active Directory Connect / Azure MFA OneDrive / SharePoint Online / Exchange Online Intune Mac & iOS SCCM PowerShell CheckPoint / EndPoint About usAs a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that's been voted a 'Great Place to Work' by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Morgan Hunt is collaborating with a prestigious public sector organisation in Birmingham, seeking a proficient IT Operations Engineer dedicated to overseeing our server environments. As the primary authority for IT projects and support, you will ensure the reliability of our systems and seamlessly integrate Microsoft 365 services. This pivotal role involves managing both physical and virtual servers, optimizing their performance, and maintaining their integrity. You will collaborate closely with the recently outsourced Service Desk and End User Compute services, providing 2nd and 3rd line support, and facilitating a smooth transition in its early stages. Key Responsibilities: Proficiently manage Microsoft Azure cloud and on-premise server environments, ensuring peak performance through adept administration, vigilant monitoring, and proactive maintenance of Windows and Linux servers. Spearhead file server and share management to streamline data access and collaboration. Execute update and patch management protocols for servers and user devices, fortifying our systems against emerging threats. Provide expert support for Microsoft 365 services, particularly in configuring SharePoint and other M365 applications, at the 3rd line. Assume responsibility for Active Directory across hybrid environments, encompassing both local AD and Azure AD. Lead or support key IT projects, leveraging your technical expertise to drive successful outcomes. Promptly address user support requests, troubleshooting issues with efficiency and precision. Effectively escalate issues to vendors and oversee ticket resolution processes. Optionally manage purchasing operations, ensuring adherence to budgetary constraints and procedural integrity. Requirements: Demonstrated expertise in server management and virtualization technologies, including VMWare and Hyper-V. Proven proficiency in Microsoft Azure and associated cloud technologies. Exceptional analytical and problem-solving abilities. Extensive experience working with M365, Azure AD, and Identity and Access Management (IAM) solutions. Details: Duration: 6 months Employment Status: Inside of IR35/ Umbrella Compensation: £246 per day Location: Birmingham, with a hybrid model requiring periodic presence in the office to meet business needs. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Mar 25, 2024
Full time
Morgan Hunt is collaborating with a prestigious public sector organisation in Birmingham, seeking a proficient IT Operations Engineer dedicated to overseeing our server environments. As the primary authority for IT projects and support, you will ensure the reliability of our systems and seamlessly integrate Microsoft 365 services. This pivotal role involves managing both physical and virtual servers, optimizing their performance, and maintaining their integrity. You will collaborate closely with the recently outsourced Service Desk and End User Compute services, providing 2nd and 3rd line support, and facilitating a smooth transition in its early stages. Key Responsibilities: Proficiently manage Microsoft Azure cloud and on-premise server environments, ensuring peak performance through adept administration, vigilant monitoring, and proactive maintenance of Windows and Linux servers. Spearhead file server and share management to streamline data access and collaboration. Execute update and patch management protocols for servers and user devices, fortifying our systems against emerging threats. Provide expert support for Microsoft 365 services, particularly in configuring SharePoint and other M365 applications, at the 3rd line. Assume responsibility for Active Directory across hybrid environments, encompassing both local AD and Azure AD. Lead or support key IT projects, leveraging your technical expertise to drive successful outcomes. Promptly address user support requests, troubleshooting issues with efficiency and precision. Effectively escalate issues to vendors and oversee ticket resolution processes. Optionally manage purchasing operations, ensuring adherence to budgetary constraints and procedural integrity. Requirements: Demonstrated expertise in server management and virtualization technologies, including VMWare and Hyper-V. Proven proficiency in Microsoft Azure and associated cloud technologies. Exceptional analytical and problem-solving abilities. Extensive experience working with M365, Azure AD, and Identity and Access Management (IAM) solutions. Details: Duration: 6 months Employment Status: Inside of IR35/ Umbrella Compensation: £246 per day Location: Birmingham, with a hybrid model requiring periodic presence in the office to meet business needs. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.