ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
Mar 06, 2021
Full time
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
IT Support EngineerAylesbury Up to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Aylesbury in Buckinghamshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME's which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Aylesbury).The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience.- Strong knowledge of Microsoft 365.- Experience of Windows Servers and associated technologies.- A Full UK Driving Licence. SALARY: Basic salary up to £30,000Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service.- Automatic enrolment into a group pension plan.- Free parking.- Friendly, professional, and loyal team to support you. LOCATION Aylesbury in Buckinghamshire (the role requires a full UK driving licence and your own transport).Commute from Tring Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Mar 29, 2024
Full time
IT Support EngineerAylesbury Up to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Aylesbury in Buckinghamshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME's which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Aylesbury).The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience.- Strong knowledge of Microsoft 365.- Experience of Windows Servers and associated technologies.- A Full UK Driving Licence. SALARY: Basic salary up to £30,000Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service.- Automatic enrolment into a group pension plan.- Free parking.- Friendly, professional, and loyal team to support you. LOCATION Aylesbury in Buckinghamshire (the role requires a full UK driving licence and your own transport).Commute from Tring Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Salary : £24,000 - £26,000 Depending on experience Location : Meppershall Contract : Full time, PermanentCentrality have an exciting opportunity for a 1st Line Support Analyst to join our experienced service desk team, you'll be responsible for receiving, logging, processing and monitoring tickets received into our IT Service Desk, ensuring all client support requirements are managed in a courteous and professional manner. You'll be used to problem solving with clients, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales utilising the call-logging software, you'll understand when an incident you are working on needs escalating to a senior team member. You'll be able to demonstrate good interpersonal skills such that you feel just as comfortable dealing with a junior member of a customer's team as you would be conversing with a director, you'll be expected to maintain good customer care. There's a real team spirit at Centrality and you'll be expected to muck in when your teammates need help, that might mean getting involved in other aspects of the day-to-day Service Centre that are not normally part of your role. You'll be open to doing things in a new way and embrace change. We'll also expect you to take advantage of appropriate training opportunities as they arise, in order to keep up to date with relevant skills and advancing technologies. The hours for this role are shift based, working 40 hours per week to cover 07.00 to 19.00 Monday to Sunday, you will only work the occasional weekend (around one weekend in seven). Shifts are based on earlies, mids and lates, when working a weekend, you'll be given the two days off in the week. After the initial induction, attendance at our office in Meppershall is required at least three days per week. What you will need to bring When you join Team Centrality, you will be rewarded with the opportunity to work with a team of likeminded individuals who enjoy working with a diverse range of customers. We value an individual's contribution their opinions and feedback and have a commitment to equality, inclusion, and diversity. These are the key attributes we look for in our team:• High levels of integrity, doing what they say they will do• Professionalism and passion for customer excellence• Thirst and personal commitment for continual learning• Ability to develop positive relationships, and seek feedback to improve• Pride in delivering positive outcomes• Interest to want to work with the latest Microsoft Technologies You'll need to have the following Qualifications, skills, and experience for this role: • GCSE Maths and English at grade C or higher• Able to work using own initiative with a 'can do' approach and attitude • Previous experience in a customer service role, User-focussed, empathetic and when appropriate, a firm approach• Pleasant, confident and professional telephone manner• Enthusiastic with a passion for technology• Good problem-solving skills and techniques• Ability to prioritise, work under pressure and to tight deadline• Good attention to detail and quality• Willing to participate in professional development specific to role• Excellent communication & interpersonal skills, written and oral, confident with all levels of user up to and including director level• A strong, amiable and flexible team-player• Able to work using own initiative• CompTIA A+ qualification would be desirable• Microsoft Technology Associate certification would be desirable Experience and Knowledge• Some knowledge and understanding of IT systems is desirable; however full training will be provided What Centrality can offer you in return At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful. Our employee rewards include: • 25 days holiday as year increasing to 30 with service• Company bonus scheme• Commitment and sponsorship for technical and professional development• Employee Assistance, Westfield Health Cash, free yearly flu vaccination vouchers• Flexible working dependent upon on the role• Company parties and team social nights out to celebrate our success as a team• Free onsite refreshments, snacks, and a tuck shop• Monthly pizza, just eat vouchers• Support for charity/volunteering• Endless Starbucks coffee and fruitYour personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us.You may have experience in the following: 1st Line Support Analyst, First Line Support Analyst, 1st Level Support Analyst, First Level Support Analyst, Helpdesk Support Analyst, Customer Support Analyst, IT Support Analyst, Service Desk Analyst, etc. REF-
Mar 29, 2024
Full time
Salary : £24,000 - £26,000 Depending on experience Location : Meppershall Contract : Full time, PermanentCentrality have an exciting opportunity for a 1st Line Support Analyst to join our experienced service desk team, you'll be responsible for receiving, logging, processing and monitoring tickets received into our IT Service Desk, ensuring all client support requirements are managed in a courteous and professional manner. You'll be used to problem solving with clients, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales utilising the call-logging software, you'll understand when an incident you are working on needs escalating to a senior team member. You'll be able to demonstrate good interpersonal skills such that you feel just as comfortable dealing with a junior member of a customer's team as you would be conversing with a director, you'll be expected to maintain good customer care. There's a real team spirit at Centrality and you'll be expected to muck in when your teammates need help, that might mean getting involved in other aspects of the day-to-day Service Centre that are not normally part of your role. You'll be open to doing things in a new way and embrace change. We'll also expect you to take advantage of appropriate training opportunities as they arise, in order to keep up to date with relevant skills and advancing technologies. The hours for this role are shift based, working 40 hours per week to cover 07.00 to 19.00 Monday to Sunday, you will only work the occasional weekend (around one weekend in seven). Shifts are based on earlies, mids and lates, when working a weekend, you'll be given the two days off in the week. After the initial induction, attendance at our office in Meppershall is required at least three days per week. What you will need to bring When you join Team Centrality, you will be rewarded with the opportunity to work with a team of likeminded individuals who enjoy working with a diverse range of customers. We value an individual's contribution their opinions and feedback and have a commitment to equality, inclusion, and diversity. These are the key attributes we look for in our team:• High levels of integrity, doing what they say they will do• Professionalism and passion for customer excellence• Thirst and personal commitment for continual learning• Ability to develop positive relationships, and seek feedback to improve• Pride in delivering positive outcomes• Interest to want to work with the latest Microsoft Technologies You'll need to have the following Qualifications, skills, and experience for this role: • GCSE Maths and English at grade C or higher• Able to work using own initiative with a 'can do' approach and attitude • Previous experience in a customer service role, User-focussed, empathetic and when appropriate, a firm approach• Pleasant, confident and professional telephone manner• Enthusiastic with a passion for technology• Good problem-solving skills and techniques• Ability to prioritise, work under pressure and to tight deadline• Good attention to detail and quality• Willing to participate in professional development specific to role• Excellent communication & interpersonal skills, written and oral, confident with all levels of user up to and including director level• A strong, amiable and flexible team-player• Able to work using own initiative• CompTIA A+ qualification would be desirable• Microsoft Technology Associate certification would be desirable Experience and Knowledge• Some knowledge and understanding of IT systems is desirable; however full training will be provided What Centrality can offer you in return At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful. Our employee rewards include: • 25 days holiday as year increasing to 30 with service• Company bonus scheme• Commitment and sponsorship for technical and professional development• Employee Assistance, Westfield Health Cash, free yearly flu vaccination vouchers• Flexible working dependent upon on the role• Company parties and team social nights out to celebrate our success as a team• Free onsite refreshments, snacks, and a tuck shop• Monthly pizza, just eat vouchers• Support for charity/volunteering• Endless Starbucks coffee and fruitYour personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us.You may have experience in the following: 1st Line Support Analyst, First Line Support Analyst, 1st Level Support Analyst, First Level Support Analyst, Helpdesk Support Analyst, Customer Support Analyst, IT Support Analyst, Service Desk Analyst, etc. REF-
Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based in Shirley, Solihull, West Midlands. SALARY: £36,000 pro rata LOCATION: Hybrid with at least 4 Days per Week in the Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment. Working as the Service Desk Team Lead you will be the point of technical advice for the Service Desk Team, managing escalated queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. As the Service Desk Team Lead you will lead the Service Desk team, where you will promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be required to team lead 12 members of staff and will need to be in the Shirley office at least 4 days a week. DUTIES Your duties as the Service Desk Team Lead include: Deliver a best-in-class IT Service to all associates. Perform regular service quality audits ensuring that all tickets are managed to the expected standard including ensuring that all tickets are updated regularly Monitor reports including response times, breached and at-risk SLA's, first call resolution rate, 'quick wins', tickets awaiting an update / last customer update and customer satisfaction and take appropriate action to improve performance Oversee the day-to-day operations of the service desk, ensuring swift, accurate, and client-focused resolution of issues. Ensure tickets are logged accurately and call queues are managed efficiently and SLT's are consistently met Perform weekly Quality Assurance activities/audits, including review of in-flight and completed tickets and listening in to live and recorded phone conversations Ensure the P1/P2 processes are being adhered to and personally follow up major issues following successful resolution Address and resolve escalated customer enquiries and support tickets. Provide monthly reports to the Service Desk Manager providing details on team performance, areas of improvement, causes for concern or personnel issues including absences Oversee the processes for key tasks that include JML processing, backup reporting and the recovery of business assets Be involved in PDRs for the IT Engineers and IT Analysts, including setting their objectives and contributing to their development plans Hold regular performance reviews continuously reviewing progress against agreed any objectives Coach and mentor the Service Desk Engineers and Analysts CANDIDATE REQUIREMENTS Must have experience working in a busy Service Desk / IT Help Desk environment Experienced with Service Desk / IT Help Desk policies and procedures Must have experience as a Team Leader in a busy Service Desk / IT Help Desk Team Experience coaching and development of team members Experience in use of ITSM Any experience of Service Now would be beneficial APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C11981 Full-Time, IT Fixed Term Contract IT Jobs, Careers and Vacancies. Find a new job and work in Solihull, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Mar 29, 2024
Full time
Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based in Shirley, Solihull, West Midlands. SALARY: £36,000 pro rata LOCATION: Hybrid with at least 4 Days per Week in the Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment. Working as the Service Desk Team Lead you will be the point of technical advice for the Service Desk Team, managing escalated queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. As the Service Desk Team Lead you will lead the Service Desk team, where you will promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be required to team lead 12 members of staff and will need to be in the Shirley office at least 4 days a week. DUTIES Your duties as the Service Desk Team Lead include: Deliver a best-in-class IT Service to all associates. Perform regular service quality audits ensuring that all tickets are managed to the expected standard including ensuring that all tickets are updated regularly Monitor reports including response times, breached and at-risk SLA's, first call resolution rate, 'quick wins', tickets awaiting an update / last customer update and customer satisfaction and take appropriate action to improve performance Oversee the day-to-day operations of the service desk, ensuring swift, accurate, and client-focused resolution of issues. Ensure tickets are logged accurately and call queues are managed efficiently and SLT's are consistently met Perform weekly Quality Assurance activities/audits, including review of in-flight and completed tickets and listening in to live and recorded phone conversations Ensure the P1/P2 processes are being adhered to and personally follow up major issues following successful resolution Address and resolve escalated customer enquiries and support tickets. Provide monthly reports to the Service Desk Manager providing details on team performance, areas of improvement, causes for concern or personnel issues including absences Oversee the processes for key tasks that include JML processing, backup reporting and the recovery of business assets Be involved in PDRs for the IT Engineers and IT Analysts, including setting their objectives and contributing to their development plans Hold regular performance reviews continuously reviewing progress against agreed any objectives Coach and mentor the Service Desk Engineers and Analysts CANDIDATE REQUIREMENTS Must have experience working in a busy Service Desk / IT Help Desk environment Experienced with Service Desk / IT Help Desk policies and procedures Must have experience as a Team Leader in a busy Service Desk / IT Help Desk Team Experience coaching and development of team members Experience in use of ITSM Any experience of Service Now would be beneficial APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C11981 Full-Time, IT Fixed Term Contract IT Jobs, Careers and Vacancies. Find a new job and work in Solihull, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
An Embedded Software Engineer position has become available within a company that supplies pioneering technology to the ever-changing automotive industry. Supplying to a broad range of customers right across the globe, this client is working through a considerable period of growth and is looking for the right Software professional to help drive existing and upcoming projects. The successful Engineer will gain a competitive package and the opportunity to work for a business that dominates the market. Embedded Software Engineer duties include: Design, validate, and test chassis ECU software while defining system/software requirements. Develop and manage software development plans, test cases, validation plans, bug fixes, and releases. Provide support for fault finding, software debugging, and network integration. Conduct testing and validation of chassis systems in alignment with associated systems' Development Verification Plan (DVP) & System requirements. Ensure compliance with ISO 26262 standards for system validation. Implement ASPICE working practices. Embedded Software Engineer desirable skills/experience: Strong knowledge of Model-Based Design using MATLAB and SIMULINK. Experience within OEM or Tier 1 Automotive industry. Ability to create and validate software test cases. Knowledge of software integration, software release baselines, diagnostics (ODBII) requirements, and CAN messages/signal definition. Strong understanding of electronic component test validation and certifications. Bachelor's degree in Electronics, Software, Control Systems (or similar). Embedded Software Engineer benefits include: A salary of circa £55,000 per annum. 33 days annual leave (including bank holidays). A supportive environment for career progression. Opportunities for training and further education. Friendly working environment with a family-like culture. Comprehensive pension and benefits package, including childcare support, cycle scheme, and retail discounts. Free Parking / Company events. If interested in this Embedded Software Engineer position, please apply through this advert immediately. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.
Mar 29, 2024
Full time
An Embedded Software Engineer position has become available within a company that supplies pioneering technology to the ever-changing automotive industry. Supplying to a broad range of customers right across the globe, this client is working through a considerable period of growth and is looking for the right Software professional to help drive existing and upcoming projects. The successful Engineer will gain a competitive package and the opportunity to work for a business that dominates the market. Embedded Software Engineer duties include: Design, validate, and test chassis ECU software while defining system/software requirements. Develop and manage software development plans, test cases, validation plans, bug fixes, and releases. Provide support for fault finding, software debugging, and network integration. Conduct testing and validation of chassis systems in alignment with associated systems' Development Verification Plan (DVP) & System requirements. Ensure compliance with ISO 26262 standards for system validation. Implement ASPICE working practices. Embedded Software Engineer desirable skills/experience: Strong knowledge of Model-Based Design using MATLAB and SIMULINK. Experience within OEM or Tier 1 Automotive industry. Ability to create and validate software test cases. Knowledge of software integration, software release baselines, diagnostics (ODBII) requirements, and CAN messages/signal definition. Strong understanding of electronic component test validation and certifications. Bachelor's degree in Electronics, Software, Control Systems (or similar). Embedded Software Engineer benefits include: A salary of circa £55,000 per annum. 33 days annual leave (including bank holidays). A supportive environment for career progression. Opportunities for training and further education. Friendly working environment with a family-like culture. Comprehensive pension and benefits package, including childcare support, cycle scheme, and retail discounts. Free Parking / Company events. If interested in this Embedded Software Engineer position, please apply through this advert immediately. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.
Dynamics 365 and Power Platform ArchitectLondon/ Hybrid What you'll be doing:An exciting opportunity has arisen for an MS Dynamics 365 (CRM / Customer Engagement) and Power Platform Technical Solutions Architect to join our Microsoft Business Apps Practice, the top UK Dynamics practice in Government and growing across a range of industries. If you have a strong Dynamics and Power Platform background, we can provide an excellent platform to develop your career whilst helping our clients tackle some of their biggest challenges. As a Technical Solutions Architect, you will be integral to the delivery of enterprise-level client projects, working within verticals including Public Services, Automotive, Insurance, Energy & Utilities and more.The role is flexible around location but there will be periods where you are required to work on client sites within the UK.The role will entail:o Working with business and technical stakeholders to lead future product direction and technology capability, helping our customers to better exploit the technologies available to them to achieve true success within their business.o Design, delivery and governance of industry leading end-to-end technical solutions using Dynamics 365 and the wider Microsoft stack, from inception through to successful completion using the latest technologies.o Promoting and facilitating coordination of all technical streams within a programme to achieve the successful delivery of an integrated solution, including leading the projects delivery team.o Leveraging your knowledge of the entire Dynamics 365 Customer Engagement suite, including Dynamics 365 for Sales, Dynamics 365 for Customer Service and Customer Insights.o Leading the configuration and customisation of Dynamics 365 and its associated components using plugins, custom workflow assemblies and JavaScript, as well as extended Azure/Office 365 functionality.o Working with the wider Microsoft stack such as Power Automate, LogicApps, Azure Service Bus, WebJobs, Power Apps, Power BI and Power Portals. Making use of cutting-edge technologies including Gen AI, IoT and RPA. Working in a varied technical environment covering digital, applications and infrastructureo Working as part of consultancy projects and within high-performing, collaborative teams.o Supporting practice development activities. o Participating in pre-sales activities.What experience you'll bring:o Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users.o Experience of the wider Azure/Office 365 stack, such as Microsoft Power Automate, Power Apps, Power Portals, LogicApps, Azure Service Bus, Azure Functions and WebJobs.o Highly proficient in designing and deploying Dynamics 365 and Power Platform, with experience of all configuration and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities.o Skilled at explaining and presenting both solutions and rationale for decision making to a technical and non-technical audience via documentation and presentations.o Full project life cycle delivery experience - including pre-sales, estimation, proposal & bid writing, project and team management.o UK residency or UK national to support eligibility for security clearances which may be required during the course of your work. Highly exceptional candidates who are close to achieving residency status will be considered.o Able to take a hands on-approach.Must have experience of the following:o Dynamics 365 Customer Serviceo Power Platformo Azure Services (particularly in relation to securing, integrating and extending Power Platform and Dynamics solutions)o Agile Scrum project delivery methodologyIdeally having:o Dynamics 365 Saleso Dynamics Customer Insightso Experience of the wider Azure technology stacko Certified Microsoft Dynamics 365 + Power Platform Solution Architecto UK Government security clearance a bonus Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 29, 2024
Full time
Dynamics 365 and Power Platform ArchitectLondon/ Hybrid What you'll be doing:An exciting opportunity has arisen for an MS Dynamics 365 (CRM / Customer Engagement) and Power Platform Technical Solutions Architect to join our Microsoft Business Apps Practice, the top UK Dynamics practice in Government and growing across a range of industries. If you have a strong Dynamics and Power Platform background, we can provide an excellent platform to develop your career whilst helping our clients tackle some of their biggest challenges. As a Technical Solutions Architect, you will be integral to the delivery of enterprise-level client projects, working within verticals including Public Services, Automotive, Insurance, Energy & Utilities and more.The role is flexible around location but there will be periods where you are required to work on client sites within the UK.The role will entail:o Working with business and technical stakeholders to lead future product direction and technology capability, helping our customers to better exploit the technologies available to them to achieve true success within their business.o Design, delivery and governance of industry leading end-to-end technical solutions using Dynamics 365 and the wider Microsoft stack, from inception through to successful completion using the latest technologies.o Promoting and facilitating coordination of all technical streams within a programme to achieve the successful delivery of an integrated solution, including leading the projects delivery team.o Leveraging your knowledge of the entire Dynamics 365 Customer Engagement suite, including Dynamics 365 for Sales, Dynamics 365 for Customer Service and Customer Insights.o Leading the configuration and customisation of Dynamics 365 and its associated components using plugins, custom workflow assemblies and JavaScript, as well as extended Azure/Office 365 functionality.o Working with the wider Microsoft stack such as Power Automate, LogicApps, Azure Service Bus, WebJobs, Power Apps, Power BI and Power Portals. Making use of cutting-edge technologies including Gen AI, IoT and RPA. Working in a varied technical environment covering digital, applications and infrastructureo Working as part of consultancy projects and within high-performing, collaborative teams.o Supporting practice development activities. o Participating in pre-sales activities.What experience you'll bring:o Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users.o Experience of the wider Azure/Office 365 stack, such as Microsoft Power Automate, Power Apps, Power Portals, LogicApps, Azure Service Bus, Azure Functions and WebJobs.o Highly proficient in designing and deploying Dynamics 365 and Power Platform, with experience of all configuration and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities.o Skilled at explaining and presenting both solutions and rationale for decision making to a technical and non-technical audience via documentation and presentations.o Full project life cycle delivery experience - including pre-sales, estimation, proposal & bid writing, project and team management.o UK residency or UK national to support eligibility for security clearances which may be required during the course of your work. Highly exceptional candidates who are close to achieving residency status will be considered.o Able to take a hands on-approach.Must have experience of the following:o Dynamics 365 Customer Serviceo Power Platformo Azure Services (particularly in relation to securing, integrating and extending Power Platform and Dynamics solutions)o Agile Scrum project delivery methodologyIdeally having:o Dynamics 365 Saleso Dynamics Customer Insightso Experience of the wider Azure technology stacko Certified Microsoft Dynamics 365 + Power Platform Solution Architecto UK Government security clearance a bonus Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Premier Technical Recruitment Ltd
Basingstoke, Hampshire
Technical Help Desk Manager - Engineering Basingstoke Please note - this is an ENGINEERING Support role and not an IT support position £58k (neg dep exp) + car / allowance + generous benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Help Desk Manager / Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical Help Desk Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency of the Customer Relationship Centre team. Core responsibilities for this extremely varied and challenging Basingstoke based role will include (but not be limited to): The management, motivation and optimisation of the customer service team ensuring the achievement of KPI's in line with the requirements of both internal and external customers. The adaptation and development of SOP's within the department to ensure the highest quality of service to customers at all times as well as profitability and efficiency. Ensuring that customers contacting the Helpdesk receive relevant and efficient support with the objective of resolving an issue remotely before escalating to requiring an engineer on site, and if this is required, liaising with the service team to assign and dispatch in order or priority. Overseeing Quality assurance and the Complaint handling process should any issues arise and in accordance with company guidelines. Liasing with the sales and marketing teams regarding potential customer opportunities and potential enhancements, modifications or upgrades that would be beneficial. Adopting an ongoing process of Continuous improvement within the division in order to optimise efficiency in all areas of operation. To be considered for this unique Technical Help Desk Manager opportunity within a genuine market leading blue-chip operation, it is envisaged that the successful candidate will be Degree qualified or above in a relevant engineering, microbiology, biotechnology, molecular biology or immunology environment, or able to demonstrate at least 4 years similar experience gained in leading a Technical or Engineering related Customer Response Helpline. You will demonstrate exceptional communication, motivational and organisational skills and a proactive approach to leading your team in order to achieve KPI's. whilst being committed to the highest levels of customer service and satisfaction at all times. Contact the Executive Team at Premier Technical Recruitment on or email your cv in confidence to for further details.
Mar 29, 2024
Full time
Technical Help Desk Manager - Engineering Basingstoke Please note - this is an ENGINEERING Support role and not an IT support position £58k (neg dep exp) + car / allowance + generous benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Help Desk Manager / Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical Help Desk Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency of the Customer Relationship Centre team. Core responsibilities for this extremely varied and challenging Basingstoke based role will include (but not be limited to): The management, motivation and optimisation of the customer service team ensuring the achievement of KPI's in line with the requirements of both internal and external customers. The adaptation and development of SOP's within the department to ensure the highest quality of service to customers at all times as well as profitability and efficiency. Ensuring that customers contacting the Helpdesk receive relevant and efficient support with the objective of resolving an issue remotely before escalating to requiring an engineer on site, and if this is required, liaising with the service team to assign and dispatch in order or priority. Overseeing Quality assurance and the Complaint handling process should any issues arise and in accordance with company guidelines. Liasing with the sales and marketing teams regarding potential customer opportunities and potential enhancements, modifications or upgrades that would be beneficial. Adopting an ongoing process of Continuous improvement within the division in order to optimise efficiency in all areas of operation. To be considered for this unique Technical Help Desk Manager opportunity within a genuine market leading blue-chip operation, it is envisaged that the successful candidate will be Degree qualified or above in a relevant engineering, microbiology, biotechnology, molecular biology or immunology environment, or able to demonstrate at least 4 years similar experience gained in leading a Technical or Engineering related Customer Response Helpline. You will demonstrate exceptional communication, motivational and organisational skills and a proactive approach to leading your team in order to achieve KPI's. whilst being committed to the highest levels of customer service and satisfaction at all times. Contact the Executive Team at Premier Technical Recruitment on or email your cv in confidence to for further details.
Job Title: VOIP & Unified Communications Field Engineer Location: Northwest based but Nationwide (Extensive national and international travel required) Salary: 33,000 to 38,000 (Dependent upon experience) Benefits : 22 days holiday per annum (increasing by one day per year up to a maximum of 25 days) plus 8 bank holidays, Company Pension Scheme, Employee Assistance Programme Our client is a leading global provider of specialized voice and data solutions for the Hospitality Industry. Accredited by Investors in People, we are a people-centric company that considers our employees, customers, and partners as part of our family. Our mission is to be the most chosen and valued brand in the hospitality cloud communications market, achieved through passion, innovation, and effective communication. As a Field Engineer you will play a crucial role in the success of our global deployment activities. This position requires practical experience in installing, testing, and repairing a diverse range of equipment. Adaptability and efficiency in addressing challenges are essential to ensure the delivery of exceptional service to our customers with minimal disruption. Major Responsibilities: Conduct, review, and document site surveys Install, test, maintain, and repair equipment and systems Solve problems, assess situations, and apply solutions using acquired voice and data knowledge Configure and prebuild voice and data solutions before installation at customer premises Create accurate and timely project documentation Respond to emergency calls, providing on-site and remote support to customers outside regular hours Establish and maintain effective interpersonal relationships Provide training, coaching, and professional development to junior team members Complete required training for the role Perform any other duties dictated by business needs Skills and Experience: In-depth knowledge of telecommunication equipment and services Competency in all aspects of associated cabling works Ability to work with an understanding of circuitry, installation, and government compliance Adherence to relevant safe working practices and risk assessment Maintenance of technical or professional qualifications required for the role Successful Applicants: The successful candidate must demonstrate proven experience in a similar role, showcasing attention to detail and pride in their work. The ability to work independently and collaboratively within a team is essential. Note: This role involves extensive national and international travel. Please respond to this advert with an up to date CV if you believe you are suitable or contact us if you feel you know someone who is suitable for the role! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Job Title: VOIP & Unified Communications Field Engineer Location: Northwest based but Nationwide (Extensive national and international travel required) Salary: 33,000 to 38,000 (Dependent upon experience) Benefits : 22 days holiday per annum (increasing by one day per year up to a maximum of 25 days) plus 8 bank holidays, Company Pension Scheme, Employee Assistance Programme Our client is a leading global provider of specialized voice and data solutions for the Hospitality Industry. Accredited by Investors in People, we are a people-centric company that considers our employees, customers, and partners as part of our family. Our mission is to be the most chosen and valued brand in the hospitality cloud communications market, achieved through passion, innovation, and effective communication. As a Field Engineer you will play a crucial role in the success of our global deployment activities. This position requires practical experience in installing, testing, and repairing a diverse range of equipment. Adaptability and efficiency in addressing challenges are essential to ensure the delivery of exceptional service to our customers with minimal disruption. Major Responsibilities: Conduct, review, and document site surveys Install, test, maintain, and repair equipment and systems Solve problems, assess situations, and apply solutions using acquired voice and data knowledge Configure and prebuild voice and data solutions before installation at customer premises Create accurate and timely project documentation Respond to emergency calls, providing on-site and remote support to customers outside regular hours Establish and maintain effective interpersonal relationships Provide training, coaching, and professional development to junior team members Complete required training for the role Perform any other duties dictated by business needs Skills and Experience: In-depth knowledge of telecommunication equipment and services Competency in all aspects of associated cabling works Ability to work with an understanding of circuitry, installation, and government compliance Adherence to relevant safe working practices and risk assessment Maintenance of technical or professional qualifications required for the role Successful Applicants: The successful candidate must demonstrate proven experience in a similar role, showcasing attention to detail and pride in their work. The ability to work independently and collaboratively within a team is essential. Note: This role involves extensive national and international travel. Please respond to this advert with an up to date CV if you believe you are suitable or contact us if you feel you know someone who is suitable for the role! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our client are seeking a Solutions Consultant to join their Transformation Department working with a variety of Enterprise, SME and Public Sector clients on critical Digital Transformation Projects. The Solutions Consultant plays a critical role within the sales cycle from intial engagement through to the proposed technical solution. You will work closely with stakeholders on supporting them to bring their digital transformation strategy into reality. Your responsibilities as a Solutions Consultant will be: Present across our products and services portfolio to a variety of client stakeholders. Perform Discovery Workshops with client stakeholders to help them better understand Digital Transformation, and learn about their business goals, operating models and digital strategy, and to give them an appetite for Cloud and Modern Workplace. Define and present the vision and roadmaps for cloud-based and hybrid-cloud solutions for our clients. Execute workshops to collect requirements, understand the problem and explore solutions. Provide strategic consultancy to design and define Cloud and Modern Workplace architectural solutions. Translate client requirements into high-level designs, statements of work, and cost models. Provide presales consultancy to support sales in winning new business opportunities. Perform Technical Account Management to help clients realise the potential of their existing investment in technology and co-create future IT strategy. Engage with senior leadership and project stakeholders to articulate opportunities, costs, and risks associated with decisions made around the platform architecture and implementation. Promote an environment that encourages collaboration, team working and innovation within the Consulting Services team. About you You will have experience in consulting and designing solutions for a for a variety of customers, and you will possess expertise in Microsoft Cloud and Modern Workplace technologies, as well as traditional data centre solutions. Have a proven track record in successful design of industry standard IT solutions. Be self-motivated with the ability to identify priorities and manage multiple workloads. Attention to detail is a must with a methodical and professional approach to solution design. Required technical skills: Microsoft 365 Exchange Online SharePoint Online OneDrive Teams Intune / Microsoft Endpoint Manager Entra ID Conditional Access Microsoft Azure IaaS and PaaS Services Azure Virtual Desktop Microsoft Defender for Server/Endpoint Server Technologies SAN Technologies Hypervisor technologies (VMware / Hyper-V) Microsoft Exchange (on-premises) Wired and Wireless Networking Windows Client / Server Operating Systems Active Directory / Group Policy Backup and DR Technologies Web and E-mail Security Firewall Solutions Cybersecurity Solutions What will you get in return? Basic salary of up to £80,000 per annum + bonus Company Car / Car Allowance Hybrid working environment Professional certifications Significant career progression opportunities If you feel you match the above click 'apply now' with an up to date version of your CV. This position will require travel to customer sites so you must have a full UK Drivers Licence.
Mar 28, 2024
Full time
Our client are seeking a Solutions Consultant to join their Transformation Department working with a variety of Enterprise, SME and Public Sector clients on critical Digital Transformation Projects. The Solutions Consultant plays a critical role within the sales cycle from intial engagement through to the proposed technical solution. You will work closely with stakeholders on supporting them to bring their digital transformation strategy into reality. Your responsibilities as a Solutions Consultant will be: Present across our products and services portfolio to a variety of client stakeholders. Perform Discovery Workshops with client stakeholders to help them better understand Digital Transformation, and learn about their business goals, operating models and digital strategy, and to give them an appetite for Cloud and Modern Workplace. Define and present the vision and roadmaps for cloud-based and hybrid-cloud solutions for our clients. Execute workshops to collect requirements, understand the problem and explore solutions. Provide strategic consultancy to design and define Cloud and Modern Workplace architectural solutions. Translate client requirements into high-level designs, statements of work, and cost models. Provide presales consultancy to support sales in winning new business opportunities. Perform Technical Account Management to help clients realise the potential of their existing investment in technology and co-create future IT strategy. Engage with senior leadership and project stakeholders to articulate opportunities, costs, and risks associated with decisions made around the platform architecture and implementation. Promote an environment that encourages collaboration, team working and innovation within the Consulting Services team. About you You will have experience in consulting and designing solutions for a for a variety of customers, and you will possess expertise in Microsoft Cloud and Modern Workplace technologies, as well as traditional data centre solutions. Have a proven track record in successful design of industry standard IT solutions. Be self-motivated with the ability to identify priorities and manage multiple workloads. Attention to detail is a must with a methodical and professional approach to solution design. Required technical skills: Microsoft 365 Exchange Online SharePoint Online OneDrive Teams Intune / Microsoft Endpoint Manager Entra ID Conditional Access Microsoft Azure IaaS and PaaS Services Azure Virtual Desktop Microsoft Defender for Server/Endpoint Server Technologies SAN Technologies Hypervisor technologies (VMware / Hyper-V) Microsoft Exchange (on-premises) Wired and Wireless Networking Windows Client / Server Operating Systems Active Directory / Group Policy Backup and DR Technologies Web and E-mail Security Firewall Solutions Cybersecurity Solutions What will you get in return? Basic salary of up to £80,000 per annum + bonus Company Car / Car Allowance Hybrid working environment Professional certifications Significant career progression opportunities If you feel you match the above click 'apply now' with an up to date version of your CV. This position will require travel to customer sites so you must have a full UK Drivers Licence.
An exciting and challenging opportunity has arisen for a Senior Data Centre Engineer to support one of our data centres based in Southall, Middlesex. The successful applicant should be technically competent, have excellent written and verbal communication skills and be familiar with the data centre environment. This is a permanent full-time position working Monday - Friday, 08:00 - 16:00 and also working as part of the shared on call rota to provide the required 24/7 on-site support. The successful candidate must either already hold or be able to obtain SC security clearance. For this reason, we are only able to progress with applications from British nationals. As a Senior Data Centre Engineer you will: Plan and implement where new cabinets and free-standing equipment should be installed Design and manage all structured cabling infrastructure requirements Advise requirements for additional network or storage capability and liaise with the associated support teams Install and configure hardware in the Data Hall Manage the asset register for all equipment installed in the Data Hall Troubleshoot hardware issues reported by Support/Platform Teams Provide local Smart Hands assistance to Support/Platform Teams Escort and supervise maintenance services provided by third party vendors Schedule 3rd party break-fix activities What we're looking for: Strong communication skills both verbal and written Ability to work precisely and quality oriented Flexibility and willingness to cope with unexpected problems and situations Capacity to manage customer expectations and interactions effectively Basic understanding of server HW (console, devices ) Generic media management knowledge Proficiency in Microsoft Windows, Microsoft Office environment and general PC hardware Basic understanding of Networking A solid understanding of data centre environments and SOP s Desirable skills: Professional certification in a relative field Proven work history in an IT environment Experience of IT operations in a data centre or similar environment This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month s service 23 days holiday raising to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed via our website.
Mar 28, 2024
Full time
An exciting and challenging opportunity has arisen for a Senior Data Centre Engineer to support one of our data centres based in Southall, Middlesex. The successful applicant should be technically competent, have excellent written and verbal communication skills and be familiar with the data centre environment. This is a permanent full-time position working Monday - Friday, 08:00 - 16:00 and also working as part of the shared on call rota to provide the required 24/7 on-site support. The successful candidate must either already hold or be able to obtain SC security clearance. For this reason, we are only able to progress with applications from British nationals. As a Senior Data Centre Engineer you will: Plan and implement where new cabinets and free-standing equipment should be installed Design and manage all structured cabling infrastructure requirements Advise requirements for additional network or storage capability and liaise with the associated support teams Install and configure hardware in the Data Hall Manage the asset register for all equipment installed in the Data Hall Troubleshoot hardware issues reported by Support/Platform Teams Provide local Smart Hands assistance to Support/Platform Teams Escort and supervise maintenance services provided by third party vendors Schedule 3rd party break-fix activities What we're looking for: Strong communication skills both verbal and written Ability to work precisely and quality oriented Flexibility and willingness to cope with unexpected problems and situations Capacity to manage customer expectations and interactions effectively Basic understanding of server HW (console, devices ) Generic media management knowledge Proficiency in Microsoft Windows, Microsoft Office environment and general PC hardware Basic understanding of Networking A solid understanding of data centre environments and SOP s Desirable skills: Professional certification in a relative field Proven work history in an IT environment Experience of IT operations in a data centre or similar environment This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month s service 23 days holiday raising to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed via our website.
Dynamics 365 and Power Platform Architect London/ Hybrid What you'll be doing: An exciting opportunity has arisen for an MS Dynamics 365 (CRM / Customer Engagement) and Power Platform Technical Solutions Architect to join our Microsoft Business Apps Practice, the top UK Dynamics practice in Government and growing across a range of industries. If you have a strong Dynamics and Power Platform background, we can provide an excellent platform to develop your career whilst helping our clients tackle some of their biggest challenges. As a Technical Solutions Architect, you will be integral to the delivery of enterprise-level client projects, working within verticals including Public Services, Automotive, Insurance, Energy & Utilities and more. The role is flexible around location but there will be periods where you are required to work on client sites within the UK. The role will entail: o Working with business and technical stakeholders to lead future product direction and technology capability, helping our customers to better exploit the technologies available to them to achieve true success within their business. o Design, delivery and governance of industry leading end-to-end technical solutions using Dynamics 365 and the wider Microsoft stack, from inception through to successful completion using the latest technologies. o Promoting and facilitating coordination of all technical streams within a programme to achieve the successful delivery of an integrated solution, including leading the projects delivery team. o Leveraging your knowledge of the entire Dynamics 365 Customer Engagement suite, including Dynamics 365 for Sales, Dynamics 365 for Customer Service and Customer Insights. o Leading the configuration and customisation of Dynamics 365 and its associated components using plugins, custom workflow assemblies and JavaScript, as well as extended Azure/Office 365 functionality. o Working with the wider Microsoft stack such as Power Automate, LogicApps, Azure Service Bus, WebJobs, Power Apps, Power BI and Power Portals. Making use of cutting-edge technologies including Gen AI, IoT and RPA. Working in a varied technical environment covering digital, applications and infrastructure o Working as part of consultancy projects and within high-performing, collaborative teams. o Supporting practice development activities. o Participating in pre-sales activities. What experience you'll bring: o Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users. o Experience of the wider Azure/Office 365 stack, such as Microsoft Power Automate, Power Apps, Power Portals, LogicApps, Azure Service Bus, Azure Functions and WebJobs. o Highly proficient in designing and deploying Dynamics 365 and Power Platform, with experience of all configuration and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities. o Skilled at explaining and presenting both solutions and rationale for decision making to a technical and non-technical audience via documentation and presentations. o Full project life cycle delivery experience - including pre-sales, estimation, proposal & bid writing, project and team management. o UK residency or UK national to support eligibility for security clearances which may be required during the course of your work. Highly exceptional candidates who are close to achieving residency status will be considered. o Able to take a hands on-approach. Must have experience of the following: o Dynamics 365 Customer Service o Power Platform o Azure Services (particularly in relation to securing, integrating and extending Power Platform and Dynamics solutions) o Agile Scrum project delivery methodology Ideally having: o Dynamics 365 Sales o Dynamics Customer Insights o Experience of the wider Azure technology stack o Certified Microsoft Dynamics 365 + Power Platform Solution Architect o UK Government security clearance a bonus Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 28, 2024
Full time
Dynamics 365 and Power Platform Architect London/ Hybrid What you'll be doing: An exciting opportunity has arisen for an MS Dynamics 365 (CRM / Customer Engagement) and Power Platform Technical Solutions Architect to join our Microsoft Business Apps Practice, the top UK Dynamics practice in Government and growing across a range of industries. If you have a strong Dynamics and Power Platform background, we can provide an excellent platform to develop your career whilst helping our clients tackle some of their biggest challenges. As a Technical Solutions Architect, you will be integral to the delivery of enterprise-level client projects, working within verticals including Public Services, Automotive, Insurance, Energy & Utilities and more. The role is flexible around location but there will be periods where you are required to work on client sites within the UK. The role will entail: o Working with business and technical stakeholders to lead future product direction and technology capability, helping our customers to better exploit the technologies available to them to achieve true success within their business. o Design, delivery and governance of industry leading end-to-end technical solutions using Dynamics 365 and the wider Microsoft stack, from inception through to successful completion using the latest technologies. o Promoting and facilitating coordination of all technical streams within a programme to achieve the successful delivery of an integrated solution, including leading the projects delivery team. o Leveraging your knowledge of the entire Dynamics 365 Customer Engagement suite, including Dynamics 365 for Sales, Dynamics 365 for Customer Service and Customer Insights. o Leading the configuration and customisation of Dynamics 365 and its associated components using plugins, custom workflow assemblies and JavaScript, as well as extended Azure/Office 365 functionality. o Working with the wider Microsoft stack such as Power Automate, LogicApps, Azure Service Bus, WebJobs, Power Apps, Power BI and Power Portals. Making use of cutting-edge technologies including Gen AI, IoT and RPA. Working in a varied technical environment covering digital, applications and infrastructure o Working as part of consultancy projects and within high-performing, collaborative teams. o Supporting practice development activities. o Participating in pre-sales activities. What experience you'll bring: o Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users. o Experience of the wider Azure/Office 365 stack, such as Microsoft Power Automate, Power Apps, Power Portals, LogicApps, Azure Service Bus, Azure Functions and WebJobs. o Highly proficient in designing and deploying Dynamics 365 and Power Platform, with experience of all configuration and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities. o Skilled at explaining and presenting both solutions and rationale for decision making to a technical and non-technical audience via documentation and presentations. o Full project life cycle delivery experience - including pre-sales, estimation, proposal & bid writing, project and team management. o UK residency or UK national to support eligibility for security clearances which may be required during the course of your work. Highly exceptional candidates who are close to achieving residency status will be considered. o Able to take a hands on-approach. Must have experience of the following: o Dynamics 365 Customer Service o Power Platform o Azure Services (particularly in relation to securing, integrating and extending Power Platform and Dynamics solutions) o Agile Scrum project delivery methodology Ideally having: o Dynamics 365 Sales o Dynamics Customer Insights o Experience of the wider Azure technology stack o Certified Microsoft Dynamics 365 + Power Platform Solution Architect o UK Government security clearance a bonus Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
IT Support Technician 25k - 30k Herefordshire Benefits: Refer a friend bonus Employee rewards scheme such as Employee of the Month Retail discounts platform Health and wellbeing services for employees and their families 25 days holiday plus bank holidays System & Hardware Support Co-ordinator As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK. Job Purpose Reporting to the Head of IT - The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation. Main Duties & Responsibilities Create and manage user accounts and email mailboxes Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Offer general user support Update site contacts and pricelists Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff Ensure up-to-date rules on the .19 server for IRIS notifications Prepare and distribute weekly PM calls for the upcoming week Notify upcoming calls for the next week Create PM calls, contracts, and notify calls for the upcoming month Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills Create and manage user accounts and email mailboxes Assign or remove Microsoft licenses as required Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Manage and customise email services, including distribution groups Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Business-specific application support - creating PM visits for the following week and month Commitment to continuous learning and development Experience, Skills & Requirements Technical Proficiency Solid understanding of Microsoft Office Suite, especially Excel for creating macros Microsoft 365 knowledge Familiarity with SQL for data manipulation and exports Proficient in Active Directory (AD) management including Azure AD and other Microsoft services Knowledge of mobile device management, particularly Airwatch Experience in setting up and troubleshooting hardware, including mobile phones and workstations Familiarity with VPN and Wi-Fi configurations Problem-Solving Skills Strong analytical and problem-solving abilities to diagnose and fix issues efficiently Ability to adapt and find solutions to new challenges as they arise Communication Skills Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff Ability to create clear and concise documentation for internal procedures and system configurations Teamwork and Leadership Ability to work well in a team, as well as independently when required Experience in leading or coordinating small projects or teams would be advantageous Customer Service Skills Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders Ability to explain technical concepts to non-technical users in an understandable manner Professional Experience A minimum of 2-3 years of experience in a similar role is highly desirable Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 28, 2024
Full time
IT Support Technician 25k - 30k Herefordshire Benefits: Refer a friend bonus Employee rewards scheme such as Employee of the Month Retail discounts platform Health and wellbeing services for employees and their families 25 days holiday plus bank holidays System & Hardware Support Co-ordinator As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK. Job Purpose Reporting to the Head of IT - The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation. Main Duties & Responsibilities Create and manage user accounts and email mailboxes Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Offer general user support Update site contacts and pricelists Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff Ensure up-to-date rules on the .19 server for IRIS notifications Prepare and distribute weekly PM calls for the upcoming week Notify upcoming calls for the next week Create PM calls, contracts, and notify calls for the upcoming month Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills Create and manage user accounts and email mailboxes Assign or remove Microsoft licenses as required Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Manage and customise email services, including distribution groups Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Business-specific application support - creating PM visits for the following week and month Commitment to continuous learning and development Experience, Skills & Requirements Technical Proficiency Solid understanding of Microsoft Office Suite, especially Excel for creating macros Microsoft 365 knowledge Familiarity with SQL for data manipulation and exports Proficient in Active Directory (AD) management including Azure AD and other Microsoft services Knowledge of mobile device management, particularly Airwatch Experience in setting up and troubleshooting hardware, including mobile phones and workstations Familiarity with VPN and Wi-Fi configurations Problem-Solving Skills Strong analytical and problem-solving abilities to diagnose and fix issues efficiently Ability to adapt and find solutions to new challenges as they arise Communication Skills Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff Ability to create clear and concise documentation for internal procedures and system configurations Teamwork and Leadership Ability to work well in a team, as well as independently when required Experience in leading or coordinating small projects or teams would be advantageous Customer Service Skills Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders Ability to explain technical concepts to non-technical users in an understandable manner Professional Experience A minimum of 2-3 years of experience in a similar role is highly desirable Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Our client, a leading international IT company, are looking to recruit an organised, professional and ambitious Graduate Sales & Marketing Executive to complement their friendly and supportive team. Reporting to the Sales & Marketing Manager, duties to include: Creating business development and sales plans to drive business growth. Follow up of referred business leads in a timely manner and help drive sales. Forecasting sales targets and growth projections for senior management. Conduct research to identify growth areas and customer needs, reporting recommendations to the senior management about sales, products and marketing as required. Identifying market opportunities through meetings, networking and other channels. Assist with copywriting artwork, and web workflow for planned print and digital marketing communication. Assist in organizing events and associated campaigns. Execute marketing and event campaigns. Help drive campaigns through various communication tools. Plan and implement social media and social proof campaign for specific marketing goals. Keep up to date with industry-specific trends and activities that are used to communicate with customers. Planning and maintaining work facilities. Encouraging and improving cross-departmental internal communication Performing other office duties Ideally as a successful candidate you will have a business-related qualification and sales and/or marketing experience would be beneficial. Proficiency in Microsoft Office including Excel, ideally intermediate to advanced level would be desirable. together with the ability to manage the process of your own workload and excellent analytical and customer service skills. In return the company offers an excellent salary and bonus, the flexibility of hybrid working, free parking, an innovative and creative work environment together with excellent training and support to aid progression within your career.
Mar 28, 2024
Full time
Our client, a leading international IT company, are looking to recruit an organised, professional and ambitious Graduate Sales & Marketing Executive to complement their friendly and supportive team. Reporting to the Sales & Marketing Manager, duties to include: Creating business development and sales plans to drive business growth. Follow up of referred business leads in a timely manner and help drive sales. Forecasting sales targets and growth projections for senior management. Conduct research to identify growth areas and customer needs, reporting recommendations to the senior management about sales, products and marketing as required. Identifying market opportunities through meetings, networking and other channels. Assist with copywriting artwork, and web workflow for planned print and digital marketing communication. Assist in organizing events and associated campaigns. Execute marketing and event campaigns. Help drive campaigns through various communication tools. Plan and implement social media and social proof campaign for specific marketing goals. Keep up to date with industry-specific trends and activities that are used to communicate with customers. Planning and maintaining work facilities. Encouraging and improving cross-departmental internal communication Performing other office duties Ideally as a successful candidate you will have a business-related qualification and sales and/or marketing experience would be beneficial. Proficiency in Microsoft Office including Excel, ideally intermediate to advanced level would be desirable. together with the ability to manage the process of your own workload and excellent analytical and customer service skills. In return the company offers an excellent salary and bonus, the flexibility of hybrid working, free parking, an innovative and creative work environment together with excellent training and support to aid progression within your career.
Science Solutions are looking to recruit a Quality Configuration Control Engineer for a global composite materials manufacturer based on their Wrexham facility. To be considered for this position as a Quality Configuration Control Engineer you must possess significant industrial experience in a similar position that encompasses quality configuration in the Aerospace industry. Any applicant must have experience in working with AS9100 Rev D and ISO9001 QMS. As a Quality Configuration Control Engineer, you will become part of a new global team to assist in reviewing changes, controlling documents, managing quality-based projects and develop specification review processes by liaising with customers. This is a brand-new position for a global leader in their field with a highly attractive salary and benefits package. Role responsibilities The successful candidate will manage specification reviews processes and the associated change management across multiple sites. Actively review and develop a robust specification review management process. Develop and standardise a global specification review. Help to improve customer satisfaction levels. Reduce costs of poor quality and minimise quality risks. Collaborate with engineering, account management, quality and production sites across multiple sites internally. Lead quality risk assessments and audits. Travel up to 30% within the first couple of years. Role requirements Bachelors educated as a minimum in an engineering discipline or scientific subject. Working knowledge of AS9100 and ISO9001 essential, any familiarity of NADCAP or IATF16949 highly desirable. Understanding and knowledge of six sigma tools including 5S, process control MSA, continuous improvement or Gauge. Previous experience in a similar role that involves liaising with customers on a regular basis.
Mar 28, 2024
Full time
Science Solutions are looking to recruit a Quality Configuration Control Engineer for a global composite materials manufacturer based on their Wrexham facility. To be considered for this position as a Quality Configuration Control Engineer you must possess significant industrial experience in a similar position that encompasses quality configuration in the Aerospace industry. Any applicant must have experience in working with AS9100 Rev D and ISO9001 QMS. As a Quality Configuration Control Engineer, you will become part of a new global team to assist in reviewing changes, controlling documents, managing quality-based projects and develop specification review processes by liaising with customers. This is a brand-new position for a global leader in their field with a highly attractive salary and benefits package. Role responsibilities The successful candidate will manage specification reviews processes and the associated change management across multiple sites. Actively review and develop a robust specification review management process. Develop and standardise a global specification review. Help to improve customer satisfaction levels. Reduce costs of poor quality and minimise quality risks. Collaborate with engineering, account management, quality and production sites across multiple sites internally. Lead quality risk assessments and audits. Travel up to 30% within the first couple of years. Role requirements Bachelors educated as a minimum in an engineering discipline or scientific subject. Working knowledge of AS9100 and ISO9001 essential, any familiarity of NADCAP or IATF16949 highly desirable. Understanding and knowledge of six sigma tools including 5S, process control MSA, continuous improvement or Gauge. Previous experience in a similar role that involves liaising with customers on a regular basis.
Here at esure, we're no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we're getting ready for more. It's creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development. We're transforming the way we manage and deliver technology service at esure to improve the service we give our customers and colleagues in a more progressive and agile way centred on new processes, modern tooling, and automation. We're looking for a Technical Operations Analyst who isn't afraid to do things a little differently. We need someone to support us in rethinking how we deliver service excellence to our customers by investing in automation and self-service, moving from a traditional service desk to a service centre of excellence. This is a hybrid working position to be on-site in our Reigate office 3 days per week (Tuesday, Wednesday & Thursday) to support our colleagues with all things tech! What you will do: Provide outstanding support to our customers, covering first and second line incident management, support, and services. You will be the first point of contact for customers on our Tech Bar service, effectively being the face of Tech Op's! This will be first and second line hardware and Software support covering both Windows and Apple devices. Provide first-line support for Azure issues, with a specific focus on Azure Virtual Desktop (AVD) support. Monitor and manage operations and security dashboards as part of a central TOC team. Identify and implement automation opportunities for issue resolution, considering both Agile and ITIL practices. Contribute to an automation-first culture streamlining processes and enhancing efficiency. Assist in developing an automated and robust Joiners, Movers, Leaver's process, including privileged access reviews with Azure AD, Jira Service Management and automation technologies. Support and collaborate during major incidents with Service Management teams for swift resolution. Provide ongoing support via an on-call rota, supporting the business-critical teams as required. We'd love you to have: A passion for technology, innovation and how we can do things differently for our customer A great understanding of modern, cloud-based technology and associated monitoring (cloud-based Active Directory and Exchange experience is key) Experience of ITIL Service Management applied in an Agile model (ITIL Certified preferable). Demonstratable experience of working in a service desk with a focus on enhancing the customer experience. Experience of supporting major incident management through to resolution. Knowledge of various cyber security technologies and associated monitoring. A natural trouble-shooter, inquisitive and always seeking answers and solutions to problems. Why choose us? This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure A competitive salary that recognises your skills and potential A bonus scheme that celebrates your contribution to esure's success Discounts on our insurance products, for you and your family 25 days annual leave, plus 8 flex days to be taken as and when suits you Benefits just for you: our hub - My Benefits Box - is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Grow your career with us: whatever your goals, we'll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech. Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business - for work and play. So, it's no surprise our people consistently rate 'making friends at work' one of the highest scorers in our colleague engagement survey More flexibility for you: we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself - like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause. A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle. Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award. We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
Mar 28, 2024
Full time
Here at esure, we're no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we're getting ready for more. It's creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development. We're transforming the way we manage and deliver technology service at esure to improve the service we give our customers and colleagues in a more progressive and agile way centred on new processes, modern tooling, and automation. We're looking for a Technical Operations Analyst who isn't afraid to do things a little differently. We need someone to support us in rethinking how we deliver service excellence to our customers by investing in automation and self-service, moving from a traditional service desk to a service centre of excellence. This is a hybrid working position to be on-site in our Reigate office 3 days per week (Tuesday, Wednesday & Thursday) to support our colleagues with all things tech! What you will do: Provide outstanding support to our customers, covering first and second line incident management, support, and services. You will be the first point of contact for customers on our Tech Bar service, effectively being the face of Tech Op's! This will be first and second line hardware and Software support covering both Windows and Apple devices. Provide first-line support for Azure issues, with a specific focus on Azure Virtual Desktop (AVD) support. Monitor and manage operations and security dashboards as part of a central TOC team. Identify and implement automation opportunities for issue resolution, considering both Agile and ITIL practices. Contribute to an automation-first culture streamlining processes and enhancing efficiency. Assist in developing an automated and robust Joiners, Movers, Leaver's process, including privileged access reviews with Azure AD, Jira Service Management and automation technologies. Support and collaborate during major incidents with Service Management teams for swift resolution. Provide ongoing support via an on-call rota, supporting the business-critical teams as required. We'd love you to have: A passion for technology, innovation and how we can do things differently for our customer A great understanding of modern, cloud-based technology and associated monitoring (cloud-based Active Directory and Exchange experience is key) Experience of ITIL Service Management applied in an Agile model (ITIL Certified preferable). Demonstratable experience of working in a service desk with a focus on enhancing the customer experience. Experience of supporting major incident management through to resolution. Knowledge of various cyber security technologies and associated monitoring. A natural trouble-shooter, inquisitive and always seeking answers and solutions to problems. Why choose us? This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure A competitive salary that recognises your skills and potential A bonus scheme that celebrates your contribution to esure's success Discounts on our insurance products, for you and your family 25 days annual leave, plus 8 flex days to be taken as and when suits you Benefits just for you: our hub - My Benefits Box - is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Grow your career with us: whatever your goals, we'll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech. Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business - for work and play. So, it's no surprise our people consistently rate 'making friends at work' one of the highest scorers in our colleague engagement survey More flexibility for you: we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself - like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause. A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle. Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award. We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
Customer Service Administrator Annual Salary: Up to £27,000 (depending on experience) Location: Outskirts of Newbury Job Type: Hybrid (2 days in office) We are recruiting for a Customer Service Administrator to join a market-leading business with a focus on creating exceptional customer experiences. The successful candidate will support the Customer Services Team by providing essential administrative services to the Sales and Operations departments. Day-to-day of the role: Maintain the data integrity of in-house support/helpdesk systems. Assist with the preparation of customer support renewal quotes, including confirming correct kit lists, requesting quotes from suppliers, and raising quotes on Dynamics. Create support contract documentation and update all associated company records. Enter and update opportunities, deal registrations, and quotes on supplier portals. Perform daily maintenance of supplier portals and provide the Sales team with accurate pricing. Handle customer orders, including placing purchase orders, liaising with the Project Management team, invoicing, and registering support lines on our in-house helpdesk system and with manufacturers. Communicate with suppliers for pricing requests. Support the Sales and Operations team with other administrative duties. Required Skills & Qualifications: Excellent organisational, literacy, and numerical skills. An eye for detail and the ability to work under own initiative and multitask. Experienced in Excel and, ideally, Dynamics. Strong interpersonal and communication skills. Experience of working in a customer-focused environment. Experience in sales support/admin for an IT Networking company. Experience of working in vendor/supplier portals. Experience in processing customer orders, placing supplier purchase orders, and raising invoices. Experience in producing support renewal quotations and contracts. Attention to detail is crucial. Benefits: Competitive salary based on experience. Hybrid working model with two days in the office. Opportunity to work with a successful and market-leading business. To apply for this Customer Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Apply today to begin your application process.
Mar 28, 2024
Full time
Customer Service Administrator Annual Salary: Up to £27,000 (depending on experience) Location: Outskirts of Newbury Job Type: Hybrid (2 days in office) We are recruiting for a Customer Service Administrator to join a market-leading business with a focus on creating exceptional customer experiences. The successful candidate will support the Customer Services Team by providing essential administrative services to the Sales and Operations departments. Day-to-day of the role: Maintain the data integrity of in-house support/helpdesk systems. Assist with the preparation of customer support renewal quotes, including confirming correct kit lists, requesting quotes from suppliers, and raising quotes on Dynamics. Create support contract documentation and update all associated company records. Enter and update opportunities, deal registrations, and quotes on supplier portals. Perform daily maintenance of supplier portals and provide the Sales team with accurate pricing. Handle customer orders, including placing purchase orders, liaising with the Project Management team, invoicing, and registering support lines on our in-house helpdesk system and with manufacturers. Communicate with suppliers for pricing requests. Support the Sales and Operations team with other administrative duties. Required Skills & Qualifications: Excellent organisational, literacy, and numerical skills. An eye for detail and the ability to work under own initiative and multitask. Experienced in Excel and, ideally, Dynamics. Strong interpersonal and communication skills. Experience of working in a customer-focused environment. Experience in sales support/admin for an IT Networking company. Experience of working in vendor/supplier portals. Experience in processing customer orders, placing supplier purchase orders, and raising invoices. Experience in producing support renewal quotations and contracts. Attention to detail is crucial. Benefits: Competitive salary based on experience. Hybrid working model with two days in the office. Opportunity to work with a successful and market-leading business. To apply for this Customer Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Apply today to begin your application process.
About the role As a Senior Implementation Consultant you'll be responsible for leading, coaching and delivering implementation consultancy activities for Zellis' customers on multiple aspects of their solutions or services delivery. You'll be a subject matter expert in HCM solutions and must have excellent stakeholder management and client relationship building skills. You'll be responsible for advising and working with customers to help them understand, implement, configure or test good practice use of Zellis' suite of customer solutions and advise on industry leading processes and operational service design. This role may lead delivery directly or will work closely with the Implementation Project or Programme Manager. You'll also partner with customer stakeholders and business representatives to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget. You'll be instrumental in supporting, coaching and mentoring other Implementation Consultants to support their skills development. Key responsibilities include: Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis' range of solutions and services, partnering with the customer to develop a "One Team" approach to delivery and to ensure that all activities are delivered on time, at the highest level of quality and on budget. Delivery of implementation tasks against the agreed project plan and scope, following the Zellis standard Project Implementation methodology. Preparing, reviewing, agreeing and implementing any deliverables assigned to you as part of the delivery plan. Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and, where agreed, in line with all acceptance criteria. Supporting the Project or Programme Manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place. Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the Implementation Project or Programme Manager (or Zellis senior leader) in a timely fashion. Skills & experience Experience delivering on Implementation, Software, Advisory or Managed Services customers with medium-large scale employee volumes (over 10,000 employees and £300k budgets). Experience as a Lead or Senior Implementation Consultant in HCM or Payroll solutions. Either existing expertise (or the aptitude to develop) core skills and proficiency in a wider range of technical skills, including main feature functions, setup and configuration in ResourceLink, MyView and Zellis HCM Cloud; ZIP APIs, connectors and integration methods; system and health reviews. Expertise at data migration and loading for complex data structures. Expertise at master data and payroll reconciliation for complex employee payroll data, gross to net calculations and associated outputs. Proficiency in relevant technical skills (e.g. solution design and troubleshooting standard pay element formulae, service conditions, leave management schemes, etc). Understands, applies and advises appropriate methods, tools, applications and processes (driving continuous improvement of standard operating processes). Follows an expert approach to identifying and resolving highly complex risks and issues. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus cash car allowance. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Mar 28, 2024
Full time
About the role As a Senior Implementation Consultant you'll be responsible for leading, coaching and delivering implementation consultancy activities for Zellis' customers on multiple aspects of their solutions or services delivery. You'll be a subject matter expert in HCM solutions and must have excellent stakeholder management and client relationship building skills. You'll be responsible for advising and working with customers to help them understand, implement, configure or test good practice use of Zellis' suite of customer solutions and advise on industry leading processes and operational service design. This role may lead delivery directly or will work closely with the Implementation Project or Programme Manager. You'll also partner with customer stakeholders and business representatives to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget. You'll be instrumental in supporting, coaching and mentoring other Implementation Consultants to support their skills development. Key responsibilities include: Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis' range of solutions and services, partnering with the customer to develop a "One Team" approach to delivery and to ensure that all activities are delivered on time, at the highest level of quality and on budget. Delivery of implementation tasks against the agreed project plan and scope, following the Zellis standard Project Implementation methodology. Preparing, reviewing, agreeing and implementing any deliverables assigned to you as part of the delivery plan. Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and, where agreed, in line with all acceptance criteria. Supporting the Project or Programme Manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place. Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the Implementation Project or Programme Manager (or Zellis senior leader) in a timely fashion. Skills & experience Experience delivering on Implementation, Software, Advisory or Managed Services customers with medium-large scale employee volumes (over 10,000 employees and £300k budgets). Experience as a Lead or Senior Implementation Consultant in HCM or Payroll solutions. Either existing expertise (or the aptitude to develop) core skills and proficiency in a wider range of technical skills, including main feature functions, setup and configuration in ResourceLink, MyView and Zellis HCM Cloud; ZIP APIs, connectors and integration methods; system and health reviews. Expertise at data migration and loading for complex data structures. Expertise at master data and payroll reconciliation for complex employee payroll data, gross to net calculations and associated outputs. Proficiency in relevant technical skills (e.g. solution design and troubleshooting standard pay element formulae, service conditions, leave management schemes, etc). Understands, applies and advises appropriate methods, tools, applications and processes (driving continuous improvement of standard operating processes). Follows an expert approach to identifying and resolving highly complex risks and issues. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus cash car allowance. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.