£33,391 to £36,295 per annum (+5% Market Supplement), 32 days annual leave (plus bank holidays), generous pension scheme and many other benefits Hays Technology are working in partnership with a large education establishment in Birmingham City Centre to recruit an IT Support Analyst on a permanent basis. Our client has an exciting opportunity for a Support Analyst to join their IT Asset Management and Configuration team. The position will play a crucial role in the delivery of a high-quality customer-focused service.As a member of the Asset Management and Configuration Team you will be responsible for ensuring all IT assets are tagged and recorded on the IT Asset Register. You will also be responsible for updating and maintaining accurate asset records. The role will be responsible for configuring devices that relate to the IT desktop service, following the standard configuration procedures, which includes the deployment of the operating system and imaging of devices.Please note, this role is based in an office on a full time basis. Main responsibilities: Responsible for assisting with the efficient running of the lifecycle of IT Assets Responsible for the receipt of IT assets and peripherals, capturing and recording information on asset management system Responsible for configuring devices such as laptops, desktops, mobile and apple devices Preparation of stock reports on assets and peripherals to ensure there is adequate supply available for the smooth running of services Manage the disposal of IT assets securely in line with compliance standard policy Support for completion of site audits to ensure that the asset register is accurate Checking and recording the return of leavers equipment Assist with testing of new build images for devices with wider IT team Produce, review and maintain process documents Ensure service request tickets are updated in a timely manner Coach and mentor other team members This role will involve lifting and moving of IT equipment via trolleys/cages which is an essential part of the job - individual IT assets can weigh up to 10kg In order to apply, you must have the following skills and experience: Previous experience in an IT Support role involving Asset Management. Knowledge of the IT Asset lifecycle. Able to offer excellent customer service within an IT Support environment. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation. Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments. Please note, this role will involve lifting and moving of IT equipment which is an essential part of the job. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
£33,391 to £36,295 per annum (+5% Market Supplement), 32 days annual leave (plus bank holidays), generous pension scheme and many other benefits Hays Technology are working in partnership with a large education establishment in Birmingham City Centre to recruit an IT Support Analyst on a permanent basis. Our client has an exciting opportunity for a Support Analyst to join their IT Asset Management and Configuration team. The position will play a crucial role in the delivery of a high-quality customer-focused service.As a member of the Asset Management and Configuration Team you will be responsible for ensuring all IT assets are tagged and recorded on the IT Asset Register. You will also be responsible for updating and maintaining accurate asset records. The role will be responsible for configuring devices that relate to the IT desktop service, following the standard configuration procedures, which includes the deployment of the operating system and imaging of devices.Please note, this role is based in an office on a full time basis. Main responsibilities: Responsible for assisting with the efficient running of the lifecycle of IT Assets Responsible for the receipt of IT assets and peripherals, capturing and recording information on asset management system Responsible for configuring devices such as laptops, desktops, mobile and apple devices Preparation of stock reports on assets and peripherals to ensure there is adequate supply available for the smooth running of services Manage the disposal of IT assets securely in line with compliance standard policy Support for completion of site audits to ensure that the asset register is accurate Checking and recording the return of leavers equipment Assist with testing of new build images for devices with wider IT team Produce, review and maintain process documents Ensure service request tickets are updated in a timely manner Coach and mentor other team members This role will involve lifting and moving of IT equipment via trolleys/cages which is an essential part of the job - individual IT assets can weigh up to 10kg In order to apply, you must have the following skills and experience: Previous experience in an IT Support role involving Asset Management. Knowledge of the IT Asset lifecycle. Able to offer excellent customer service within an IT Support environment. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation. Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments. Please note, this role will involve lifting and moving of IT equipment which is an essential part of the job. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Business Analyst (SQL VBA) London to £85k Are you a tech savvy Business Analyst with SQL skills combined with a good understanding of finance /asset classes? You could be progressing your career at a hugely successful Hedge Fund, working on complex and interesting systems with continual learning opportunities. As a Business Analyst you will work across a range of asset classes (e.g. Fixed Income, Commodities, Equities, FX, etc.), collaborating with various teams to understand their requirements. Responsibilities will include critically evaluating information from multiple sources; acting as the conduit between the client and development team / 3rd party vendor; design and documentation as well as overseeing the implementation and configuration of the solution to the end business user. You'll facilitate clear communication across business units, updating on progress, compromises and delivery timescales. Location: You'll join colleagues in impressive Central London offices with flexibility to work from home one day a week. About you: You have strong Business Analyst / Project Management experience within a finance environment, buy-side preferred You have a good understanding of a range of asset classes e.g. Fixed Income, Commodities, Equities, FX You have advanced requirements gathering, analysis and documentations skills You have a good knowledge of SQL (including querying) and VBA Excel, Python scripting skills would also be of benefit You have experience of collaborating with software development teams across the full lifecycle, ideally including testing You're collaborative and pragmatic with excellent written and verbal communication skills Salary & benefits: As a Business Analyst you will earn a competitive package: Salary to £85k Bonus Pension, Life Assurance Health and Dental care Employee Assistance Programme 25 days holiday Continual learning and career development opportunities Apply now to find out more about this Business Analyst Technology (Technology SQL VBA) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Mar 28, 2024
Full time
Business Analyst (SQL VBA) London to £85k Are you a tech savvy Business Analyst with SQL skills combined with a good understanding of finance /asset classes? You could be progressing your career at a hugely successful Hedge Fund, working on complex and interesting systems with continual learning opportunities. As a Business Analyst you will work across a range of asset classes (e.g. Fixed Income, Commodities, Equities, FX, etc.), collaborating with various teams to understand their requirements. Responsibilities will include critically evaluating information from multiple sources; acting as the conduit between the client and development team / 3rd party vendor; design and documentation as well as overseeing the implementation and configuration of the solution to the end business user. You'll facilitate clear communication across business units, updating on progress, compromises and delivery timescales. Location: You'll join colleagues in impressive Central London offices with flexibility to work from home one day a week. About you: You have strong Business Analyst / Project Management experience within a finance environment, buy-side preferred You have a good understanding of a range of asset classes e.g. Fixed Income, Commodities, Equities, FX You have advanced requirements gathering, analysis and documentations skills You have a good knowledge of SQL (including querying) and VBA Excel, Python scripting skills would also be of benefit You have experience of collaborating with software development teams across the full lifecycle, ideally including testing You're collaborative and pragmatic with excellent written and verbal communication skills Salary & benefits: As a Business Analyst you will earn a competitive package: Salary to £85k Bonus Pension, Life Assurance Health and Dental care Employee Assistance Programme 25 days holiday Continual learning and career development opportunities Apply now to find out more about this Business Analyst Technology (Technology SQL VBA) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
We are looking for a talented individual to join our team as a 1st line Support Engineer at our Grantham, Lincolnshire office . This is a Hybrid role, you will be working onsite in Grantham 3 days a week. Candidates who live local will be prioritised due to the on-call and flexibility required. We are currently recruiting for an 1st Line support Engineer to provide high-quality support to multiple clients within a designated team in a fast-paced environment. This role acts as an escalation point to our junior analysts and works closely with our project team for further escalation of tickets. We are looking for someone who wants to progress technically and eventually move into a role providing leadership for a technical team. This is a 1st line support role. This role is available in traditional office-based or hybrid models working from our base in Grantham. We are only considering applicants who live local to Grantham, have a full UK driving licence and can travel to customer sites as needed and be available for our extended hours support rota. We expect all our team-members to be continually learning and developing their technical and soft skills. You will be fully supported by a comprehensive training package, bringing your skills up to the best possible level to support you in your new role. You will be required to pass professional certifications alongside attending internal and external training. In return, the successful candidate will have clear career progression. To be successful in the role, you will need to have: Remote support to a designated set of clients. Answering and dealing with support calls promptly, triaging tickets to other team members where necessary. On-site support and installations. Taking ownership of assigned tickets. Ensuring all technical work is carried out within SLA. Escalation of tickets where necessary through the agreed channels. Managing and prioritising own workload. Accurate asset record management. Identifying documentation requirements and creating knowledge base articles where necessary. Identifying repeat issues and proactively working to resolve them. Working to our values, treating customers with the upmost respect and going above and beyond to ensure the customer experience is excellent. Rota based extended hours support (on call). Personal skills & experience: 1 or more years working in a similar role. Ability to work under pressure in a fast-paced environment. Strong problem-solving skills. Clear, confident and polite telephone manner. Exceptional customer service skills. Excellent spelling & grammar. Exemplary interpersonal skills. First rate work ethic. Excellent organisational skills. Ability to work and communicate effectively in a busy close-knit team. Clean full UK manual driving license. Technology Experience: Windows Desktop support and maintenance Windows Server support and maintenance Active Directory administration Group policy administration Microsoft 365 and Microsoft Azure support and maintenance. Microsoft Endpoint Manager. VMware vSphere. VMware Horizon. Network support on routers, switches, firewalls and other networked devices. Software support for end-user applications. PowerShell.
Mar 27, 2024
Full time
We are looking for a talented individual to join our team as a 1st line Support Engineer at our Grantham, Lincolnshire office . This is a Hybrid role, you will be working onsite in Grantham 3 days a week. Candidates who live local will be prioritised due to the on-call and flexibility required. We are currently recruiting for an 1st Line support Engineer to provide high-quality support to multiple clients within a designated team in a fast-paced environment. This role acts as an escalation point to our junior analysts and works closely with our project team for further escalation of tickets. We are looking for someone who wants to progress technically and eventually move into a role providing leadership for a technical team. This is a 1st line support role. This role is available in traditional office-based or hybrid models working from our base in Grantham. We are only considering applicants who live local to Grantham, have a full UK driving licence and can travel to customer sites as needed and be available for our extended hours support rota. We expect all our team-members to be continually learning and developing their technical and soft skills. You will be fully supported by a comprehensive training package, bringing your skills up to the best possible level to support you in your new role. You will be required to pass professional certifications alongside attending internal and external training. In return, the successful candidate will have clear career progression. To be successful in the role, you will need to have: Remote support to a designated set of clients. Answering and dealing with support calls promptly, triaging tickets to other team members where necessary. On-site support and installations. Taking ownership of assigned tickets. Ensuring all technical work is carried out within SLA. Escalation of tickets where necessary through the agreed channels. Managing and prioritising own workload. Accurate asset record management. Identifying documentation requirements and creating knowledge base articles where necessary. Identifying repeat issues and proactively working to resolve them. Working to our values, treating customers with the upmost respect and going above and beyond to ensure the customer experience is excellent. Rota based extended hours support (on call). Personal skills & experience: 1 or more years working in a similar role. Ability to work under pressure in a fast-paced environment. Strong problem-solving skills. Clear, confident and polite telephone manner. Exceptional customer service skills. Excellent spelling & grammar. Exemplary interpersonal skills. First rate work ethic. Excellent organisational skills. Ability to work and communicate effectively in a busy close-knit team. Clean full UK manual driving license. Technology Experience: Windows Desktop support and maintenance Windows Server support and maintenance Active Directory administration Group policy administration Microsoft 365 and Microsoft Azure support and maintenance. Microsoft Endpoint Manager. VMware vSphere. VMware Horizon. Network support on routers, switches, firewalls and other networked devices. Software support for end-user applications. PowerShell.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Full time
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Contractor
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Amtis Professional Ltd
Burton-on-trent, Staffordshire
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
Mar 27, 2024
Full time
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
Short facts about us: We are a global remote-first team of 100+ people on 4 continents and in 10+ countries. We have been protecting our clients since 2014. The company has raised over $10M in investments. More than 200 customers around the world, including Fortune 500, Nasdaq, and high-growth startups choose Wallarm to protect their API and web applications. The company passed Y Combinator, the most prestigious incubator in Silicon Valley, from which Dropbox, Stripe, Docker, etc. came out. Our product: Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. Hundreds of Security and DevOps teams globally use Wallarm daily to: Discover . See every asset across your entire attack surface-from cloud environments to every API endpoint with auto-discovery capabilities. Protect . A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more. Respond . Streamline incident response with complete visibility, smart triggers, and active threat verification. Test . Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment. Our technology stack: Frontend: the system management interface is written in React and is a Single Page Application. Node for filtering attacks requires maximum performance, that's why we chosen C for its development. Backend: we use mainly Ruby (RoR for API only and Sinatra) and Golang (Gin), some components and modules are written in Python (aiohttp, Flask, FastAP) QA department using Python for developing integration autotests. Cloud: GCP, Terraform, AWS Databases: PostgreSQL, Elasticsearch, Riak/S3, Tarantool, and Redis DevOps: Kubernetes , Docker, Prometheus, Grafana, EFK, Linux About this opportunity: As a Product Manager at Wallarm you will be responsible for all aspects of creating and delivering Web Application and API Security solutions. This is a unique opportunity to join a fast growing PM team focused on delivering an important product security service. You will work closely with the engineering team to support the development and release of Wallarm solutions. This role is for someone who has expertise in building deeply technical products. You will help set the strategy for your product, conduct user and market research, define requirements, and oversee execution across engineering and marketing. You will work closely with the engineering team to support release cycles in order to continuously improve the Wallarm API security platform. In this role you will: Drive the product in the right direction Build an effective roadmap to prioritize features Balance new features, improvements, and customer requests to ensure a high velocity and a stable product Consider the business impact, ROI, and other implications when taking important decisions Take an active role in defining the future Contribute to the product vision, together with the PM team Create and maintain a vision for your product area Innovate within your product area by proposing ambitious features Follow innovation in the market and competition Communicate and evangelize your product vision internally and among the wider community Manage the product life cycle Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned Be the voice of the customer and the subject-matter expert for your product Contribute to documentation, blog posts, demos, and marketing materials for product features Collaborate with other Product Managers, UX, and engineers in cross-area features to build a cohesive user experience Manage uncertainty and ambiguity effectively, adjusting plans to new working conditions Engage with stakeholders in two-way communication Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area Talk to customers and engage with the community regularly Engage with analysts on briefings and product evaluations Work with the entire Product team to share improvements and best practices You will collaborate to: Deliver product. You will take the lead in decisions about the product, but rely on the engineering teams for development. Plan capacity. You will define priorities and the Engineering Manager will evaluate the amount of work possible Ship frequently. You will collaborate with engineering on decisions that affect timely delivery In this role you'll need: Experience in Product Management Strong technical acumen: you understand how software is built, packaged, deployed and operated Strong understanding of Appsec/Product Security/WAAP/API Security Strong understanding of DevOps and cloud-native application architectures, deployment and operations Passion for design and usability Highly independent and pragmatic Excellent proficiency in English Nice to have: Knowledge of the DevOps tool market Significant experience building successful DevOps/Security tools What we offer: Ability to work on a product that makes the Internet safer Completely remote work and flexible working hours Competitive salary and bonuses Paid days off Medical insurance Working equipment Professional development and career growth
Mar 27, 2024
Full time
Short facts about us: We are a global remote-first team of 100+ people on 4 continents and in 10+ countries. We have been protecting our clients since 2014. The company has raised over $10M in investments. More than 200 customers around the world, including Fortune 500, Nasdaq, and high-growth startups choose Wallarm to protect their API and web applications. The company passed Y Combinator, the most prestigious incubator in Silicon Valley, from which Dropbox, Stripe, Docker, etc. came out. Our product: Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. Hundreds of Security and DevOps teams globally use Wallarm daily to: Discover . See every asset across your entire attack surface-from cloud environments to every API endpoint with auto-discovery capabilities. Protect . A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more. Respond . Streamline incident response with complete visibility, smart triggers, and active threat verification. Test . Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment. Our technology stack: Frontend: the system management interface is written in React and is a Single Page Application. Node for filtering attacks requires maximum performance, that's why we chosen C for its development. Backend: we use mainly Ruby (RoR for API only and Sinatra) and Golang (Gin), some components and modules are written in Python (aiohttp, Flask, FastAP) QA department using Python for developing integration autotests. Cloud: GCP, Terraform, AWS Databases: PostgreSQL, Elasticsearch, Riak/S3, Tarantool, and Redis DevOps: Kubernetes , Docker, Prometheus, Grafana, EFK, Linux About this opportunity: As a Product Manager at Wallarm you will be responsible for all aspects of creating and delivering Web Application and API Security solutions. This is a unique opportunity to join a fast growing PM team focused on delivering an important product security service. You will work closely with the engineering team to support the development and release of Wallarm solutions. This role is for someone who has expertise in building deeply technical products. You will help set the strategy for your product, conduct user and market research, define requirements, and oversee execution across engineering and marketing. You will work closely with the engineering team to support release cycles in order to continuously improve the Wallarm API security platform. In this role you will: Drive the product in the right direction Build an effective roadmap to prioritize features Balance new features, improvements, and customer requests to ensure a high velocity and a stable product Consider the business impact, ROI, and other implications when taking important decisions Take an active role in defining the future Contribute to the product vision, together with the PM team Create and maintain a vision for your product area Innovate within your product area by proposing ambitious features Follow innovation in the market and competition Communicate and evangelize your product vision internally and among the wider community Manage the product life cycle Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned Be the voice of the customer and the subject-matter expert for your product Contribute to documentation, blog posts, demos, and marketing materials for product features Collaborate with other Product Managers, UX, and engineers in cross-area features to build a cohesive user experience Manage uncertainty and ambiguity effectively, adjusting plans to new working conditions Engage with stakeholders in two-way communication Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area Talk to customers and engage with the community regularly Engage with analysts on briefings and product evaluations Work with the entire Product team to share improvements and best practices You will collaborate to: Deliver product. You will take the lead in decisions about the product, but rely on the engineering teams for development. Plan capacity. You will define priorities and the Engineering Manager will evaluate the amount of work possible Ship frequently. You will collaborate with engineering on decisions that affect timely delivery In this role you'll need: Experience in Product Management Strong technical acumen: you understand how software is built, packaged, deployed and operated Strong understanding of Appsec/Product Security/WAAP/API Security Strong understanding of DevOps and cloud-native application architectures, deployment and operations Passion for design and usability Highly independent and pragmatic Excellent proficiency in English Nice to have: Knowledge of the DevOps tool market Significant experience building successful DevOps/Security tools What we offer: Ability to work on a product that makes the Internet safer Completely remote work and flexible working hours Competitive salary and bonuses Paid days off Medical insurance Working equipment Professional development and career growth
CAD Data Analyst We are recruiting for CAD Data Analyst on a hybrid, permanent basis, with the office being based in Central London. Reporting to the CAD Manager, this role will support the organisation in the form of CAD data management and all related CAD data flows. The role requires strong CAD and 3D modelling skills across many disciplines for design, construction and operations and maintenance. As a CAD Data Analyst, you will need to have the following: Skills: Data specialism in design & engineering, CAD and 3D modelling. Data content and production management. Data quality techniques, processes and analysis. Data assurance techniques and processes. Communication skills to support training and upskilling. Stakeholder engagement. Critical thinking and analysis. Knowledge: of design, engineering, CAD and 3D model data of data content and production management of data quality techniques and data assurance processes of stakeholder engagement of BIM Processes as outlined in ISO19650 and related industry standards of Data Interoperability of Data Protection and Security of Automation (Scripts and processes) of Information governance Awareness of Linear Assets and end state Asset Management of Data Integration, Analytics and Visualisation of Data Specialism: Asset of Data Specialism: Geospatial Data Modelling Type of experience: Data management, and data quality & assurance experience throughout the entire project lifecycle. Experience of working with open formats to enable data interoperability and encourage a software agnostic approach. Experience of raising awareness of Digital Engineering, delivering briefing sessions and providing support throughout an organisation and its supply chain. Experience of working within set standards, processes and systems but with an expectation to contribute to decision making on process improvement. Details: Salary : £33, 850 - £48, 700 Working Hours : Full Time, Monday to Friday Location : London/hybrid Duration : Permanent Role of CAD Data Analyst: Responsible for management of data exchanges of Suppliers within or delivering to the organisations Common Data Environment, with particular focus on CAD data. Responsible for reporting data quality issues and analysis of root causes to the Digital Engineering Team, Delivery Teams and Suppliers, with particular focus on CAD data. Responsible for compliance with Digital Engineering standards, specifications and operating procedures within the organisation and Suppliers. Responsible for developing and delivering training and support to relevant business functions, Delivery Teams and our Suppliers regarding the organisations standards, specifications, tools and operating procedures. Responsible for identifying areas for improvement and feedback into information requirements, specification development and standards creation. Contribute to the management of the Common Data Environment and governance of information, with a particular focus on CAD data. Contribute to undertaking transformation of data for other functional uses within the organisation and facilitating appropriate data assurance and approval by others. Contribute to the delivery of the Digital Engineering programme. This could include but is not limited to, benefits realisation, integration and evolution of data standards and tools, and raising awareness of the organisations Digital Engineering strategic goals within the business, Supply Chain and external stakeholders. Benefits of working as a Benefits Analyst: a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes
Mar 27, 2024
Full time
CAD Data Analyst We are recruiting for CAD Data Analyst on a hybrid, permanent basis, with the office being based in Central London. Reporting to the CAD Manager, this role will support the organisation in the form of CAD data management and all related CAD data flows. The role requires strong CAD and 3D modelling skills across many disciplines for design, construction and operations and maintenance. As a CAD Data Analyst, you will need to have the following: Skills: Data specialism in design & engineering, CAD and 3D modelling. Data content and production management. Data quality techniques, processes and analysis. Data assurance techniques and processes. Communication skills to support training and upskilling. Stakeholder engagement. Critical thinking and analysis. Knowledge: of design, engineering, CAD and 3D model data of data content and production management of data quality techniques and data assurance processes of stakeholder engagement of BIM Processes as outlined in ISO19650 and related industry standards of Data Interoperability of Data Protection and Security of Automation (Scripts and processes) of Information governance Awareness of Linear Assets and end state Asset Management of Data Integration, Analytics and Visualisation of Data Specialism: Asset of Data Specialism: Geospatial Data Modelling Type of experience: Data management, and data quality & assurance experience throughout the entire project lifecycle. Experience of working with open formats to enable data interoperability and encourage a software agnostic approach. Experience of raising awareness of Digital Engineering, delivering briefing sessions and providing support throughout an organisation and its supply chain. Experience of working within set standards, processes and systems but with an expectation to contribute to decision making on process improvement. Details: Salary : £33, 850 - £48, 700 Working Hours : Full Time, Monday to Friday Location : London/hybrid Duration : Permanent Role of CAD Data Analyst: Responsible for management of data exchanges of Suppliers within or delivering to the organisations Common Data Environment, with particular focus on CAD data. Responsible for reporting data quality issues and analysis of root causes to the Digital Engineering Team, Delivery Teams and Suppliers, with particular focus on CAD data. Responsible for compliance with Digital Engineering standards, specifications and operating procedures within the organisation and Suppliers. Responsible for developing and delivering training and support to relevant business functions, Delivery Teams and our Suppliers regarding the organisations standards, specifications, tools and operating procedures. Responsible for identifying areas for improvement and feedback into information requirements, specification development and standards creation. Contribute to the management of the Common Data Environment and governance of information, with a particular focus on CAD data. Contribute to undertaking transformation of data for other functional uses within the organisation and facilitating appropriate data assurance and approval by others. Contribute to the delivery of the Digital Engineering programme. This could include but is not limited to, benefits realisation, integration and evolution of data standards and tools, and raising awareness of the organisations Digital Engineering strategic goals within the business, Supply Chain and external stakeholders. Benefits of working as a Benefits Analyst: a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
Mar 27, 2024
Full time
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
Working closely with boroughs and partners, we manage the Mayor's housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration. About the team This role is in the Housing Policy team, which is responsible for developing the Mayor's housing policies, including his London Housing Strategy. In this new post you will be working alongside the existing Housing Research and Analysis Manager and a Research and Statistical Analyst to ensure that these policies are informed by a robust and sophisticated evidence base. You will also work closely with colleagues across the wider Housing and Land directorate, and with analysist in other teams such as City Intelligence. About the role In this role you will undertake work including: Internal and public-facing work, including high profile publications like the annual 'Housing in London' report and Housing Research Notes on a range of topics. Leading on a range of internal and external reporting projects, including the State of London report and reports to the Homes for Londoners Board. Contributing to major research projects including SHLAA and SHMA You will also work with colleagues across the directorate to develop the external communications of our housing statistics, in line with the GLA's voluntary commitment to the UK Statistics Code of Practice. Developing constructive relationships with stakeholders and subject area experts Drafting briefings for senior officers and the Mayor's Office What your day will look like Creating a data visualisation to illustrate research findings in a report for publication on the London Datastore Writing a briefing for the Executive Director on a newly released set of official statistics Working collaboratively with team members on a piece of data analysis to inform the development of a new housing policy Meeting external stakeholders to present initial findings and gather feedback for an ongoing research project Skills, knowledge and experience To be considered for the role you must demonstrate in your personal statement that you meet the following essential criteria: Post-academic experience managing data analysis or research projects in a comparable work environment. Experience analysing a range of data sources relevant to housing in London, including official statistics and household surveys. Experience in the use of a range of software for analysis and data management, including Microsoft Excel and specialist analysis software such as R. The ability to convey complex information to a range of audiences using written reports, data tools and visual and verbal presentations. Familiarity with best practice on communicating statistical information, including the official Code of Practice for Statistics An understanding of the GLA's commitment to equality and diversity.
Mar 27, 2024
Full time
Working closely with boroughs and partners, we manage the Mayor's housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration. About the team This role is in the Housing Policy team, which is responsible for developing the Mayor's housing policies, including his London Housing Strategy. In this new post you will be working alongside the existing Housing Research and Analysis Manager and a Research and Statistical Analyst to ensure that these policies are informed by a robust and sophisticated evidence base. You will also work closely with colleagues across the wider Housing and Land directorate, and with analysist in other teams such as City Intelligence. About the role In this role you will undertake work including: Internal and public-facing work, including high profile publications like the annual 'Housing in London' report and Housing Research Notes on a range of topics. Leading on a range of internal and external reporting projects, including the State of London report and reports to the Homes for Londoners Board. Contributing to major research projects including SHLAA and SHMA You will also work with colleagues across the directorate to develop the external communications of our housing statistics, in line with the GLA's voluntary commitment to the UK Statistics Code of Practice. Developing constructive relationships with stakeholders and subject area experts Drafting briefings for senior officers and the Mayor's Office What your day will look like Creating a data visualisation to illustrate research findings in a report for publication on the London Datastore Writing a briefing for the Executive Director on a newly released set of official statistics Working collaboratively with team members on a piece of data analysis to inform the development of a new housing policy Meeting external stakeholders to present initial findings and gather feedback for an ongoing research project Skills, knowledge and experience To be considered for the role you must demonstrate in your personal statement that you meet the following essential criteria: Post-academic experience managing data analysis or research projects in a comparable work environment. Experience analysing a range of data sources relevant to housing in London, including official statistics and household surveys. Experience in the use of a range of software for analysis and data management, including Microsoft Excel and specialist analysis software such as R. The ability to convey complex information to a range of audiences using written reports, data tools and visual and verbal presentations. Familiarity with best practice on communicating statistical information, including the official Code of Practice for Statistics An understanding of the GLA's commitment to equality and diversity.
CAD Data Analyst We are recruiting for CAD Data Analyst on a hybrid, permanent basis, with the office being based in Central London. Reporting to the CAD Manager, this role will support the organisation in the form of CAD data management and all related CAD data flows. The role requires strong CAD and 3D modelling skills across many disciplines for design, construction and operations and maintenance. As a CAD Data Analyst, you will need to have the following: Skills: Data specialism in design & engineering, CAD and 3D modelling. Data content and production management. Data quality techniques, processes and analysis. Data assurance techniques and processes. Communication skills to support training and upskilling. Stakeholder engagement. Critical thinking and analysis. Knowledge: of design, engineering, CAD and 3D model data of data content and production management of data quality techniques and data assurance processes of stakeholder engagement of BIM Processes as outlined in ISO19650 and related industry standards of Data Interoperability of Data Protection and Security of Automation (Scripts and processes) of Information governance Awareness of Linear Assets and end state Asset Management of Data Integration, Analytics and Visualisation of Data Specialism: Asset of Data Specialism: Geospatial Data Modelling Type of experience: Data management, and data quality & assurance experience throughout the entire project lifecycle. Experience of working with open formats to enable data interoperability and encourage a software agnostic approach. Experience of raising awareness of Digital Engineering, delivering briefing sessions and providing support throughout an organisation and its supply chain. Experience of working within set standards, processes and systems but with an expectation to contribute to decision making on process improvement. Details: Salary : 33, 850 - 48, 700 Working Hours : Full Time, Monday to Friday Location : London/hybrid Duration : Permanent Role of CAD Data Analyst: Responsible for management of data exchanges of Suppliers within or delivering to the organisations Common Data Environment, with particular focus on CAD data. Responsible for reporting data quality issues and analysis of root causes to the Digital Engineering Team, Delivery Teams and Suppliers, with particular focus on CAD data. Responsible for compliance with Digital Engineering standards, specifications and operating procedures within the organisation and Suppliers. Responsible for developing and delivering training and support to relevant business functions, Delivery Teams and our Suppliers regarding the organisations standards, specifications, tools and operating procedures. Responsible for identifying areas for improvement and feedback into information requirements, specification development and standards creation. Contribute to the management of the Common Data Environment and governance of information, with a particular focus on CAD data. Contribute to undertaking transformation of data for other functional uses within the organisation and facilitating appropriate data assurance and approval by others. Contribute to the delivery of the Digital Engineering programme. This could include but is not limited to, benefits realisation, integration and evolution of data standards and tools, and raising awareness of the organisations Digital Engineering strategic goals within the business, Supply Chain and external stakeholders. Benefits of working as a Benefits Analyst: a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes
Mar 27, 2024
Full time
CAD Data Analyst We are recruiting for CAD Data Analyst on a hybrid, permanent basis, with the office being based in Central London. Reporting to the CAD Manager, this role will support the organisation in the form of CAD data management and all related CAD data flows. The role requires strong CAD and 3D modelling skills across many disciplines for design, construction and operations and maintenance. As a CAD Data Analyst, you will need to have the following: Skills: Data specialism in design & engineering, CAD and 3D modelling. Data content and production management. Data quality techniques, processes and analysis. Data assurance techniques and processes. Communication skills to support training and upskilling. Stakeholder engagement. Critical thinking and analysis. Knowledge: of design, engineering, CAD and 3D model data of data content and production management of data quality techniques and data assurance processes of stakeholder engagement of BIM Processes as outlined in ISO19650 and related industry standards of Data Interoperability of Data Protection and Security of Automation (Scripts and processes) of Information governance Awareness of Linear Assets and end state Asset Management of Data Integration, Analytics and Visualisation of Data Specialism: Asset of Data Specialism: Geospatial Data Modelling Type of experience: Data management, and data quality & assurance experience throughout the entire project lifecycle. Experience of working with open formats to enable data interoperability and encourage a software agnostic approach. Experience of raising awareness of Digital Engineering, delivering briefing sessions and providing support throughout an organisation and its supply chain. Experience of working within set standards, processes and systems but with an expectation to contribute to decision making on process improvement. Details: Salary : 33, 850 - 48, 700 Working Hours : Full Time, Monday to Friday Location : London/hybrid Duration : Permanent Role of CAD Data Analyst: Responsible for management of data exchanges of Suppliers within or delivering to the organisations Common Data Environment, with particular focus on CAD data. Responsible for reporting data quality issues and analysis of root causes to the Digital Engineering Team, Delivery Teams and Suppliers, with particular focus on CAD data. Responsible for compliance with Digital Engineering standards, specifications and operating procedures within the organisation and Suppliers. Responsible for developing and delivering training and support to relevant business functions, Delivery Teams and our Suppliers regarding the organisations standards, specifications, tools and operating procedures. Responsible for identifying areas for improvement and feedback into information requirements, specification development and standards creation. Contribute to the management of the Common Data Environment and governance of information, with a particular focus on CAD data. Contribute to undertaking transformation of data for other functional uses within the organisation and facilitating appropriate data assurance and approval by others. Contribute to the delivery of the Digital Engineering programme. This could include but is not limited to, benefits realisation, integration and evolution of data standards and tools, and raising awareness of the organisations Digital Engineering strategic goals within the business, Supply Chain and external stakeholders. Benefits of working as a Benefits Analyst: a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: £29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Mar 27, 2024
Full time
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: £29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to EA First Ltd are acting as an Employment Agency for this permanent vacancy.
2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments. You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.) About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. Are you ready to make yourself at DFS? What you'll be doing Diagnosing and resolving software and hardware faults. Installing, configuring, and supporting desktops/laptops/MAC/Printers/ tablets and smartphones running iOS and Android OS Support mobile devices e.g. tablets and smartphones running iOS and Android OS Attending site to provide support and installations Managing individual ticket queues, ensuring timely closure within SLA, and providing updates through customer communications. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket Escalating unresolved tickets to 3rd Line Support teams when required. Follow all company standards and procedures as currently documented Carry out regular reviews of existing processes and procedures and suggest areas for improvement Ensure security of end user products is not compromised and follow appropriate security procedures Maintain and update confluence operational documents, such as knowledge bases/ user guides and SOP Provide guidance to projects during planning and rollout as and when required Actively monitoring alert systems and promptly remediating issues, with the goal of mitigating incidents and minimising service interruptions. Supporting the audit process and ensuring compliance for a successful audit. Ensure Asset Management is updated when Assets are reassigned to End Users Ensuring any assets are compliant with organisational policies Good communication skills with the capability to articulate technical solutions to non-technical users Collaborate closely with 1st line support to ensure seamless resolution Device Software Upgrades, Patches, and Bug Fixes Participate in an on-call technical escalation process outside of business hours The role is for you if You have knowledge of Google Suite/Microsoft 365/Active Directory, Azure AD and other relevant technologies Knowledge of Remote Tools - ME/Team Viewer Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience up to Windows 10 Knowledge of network troubleshooting, Ethernet and IP configuration. Knowledge of software distribution and patch management Knowledge of Windows/Chrome and Mac operating systems Excellent interpersonal and communication skills, including strong listening skills Excellent analytical skills and Initiative-driven Stakeholder and third party management skills Influencing skills/Decision Making At least 3 to 5 years of relevant practical experience troubleshooting faults in a technical environment Experience working in an IT Service organisation or in a retail organisation Degree (or equivalent) in Computing/IT or a related field, or have equivalent IT industry experience. Certifications and / or in depth experience in IT Service Management- ITIL, ITSMF etc. Financial and commercial awareness Proactive approach to self developing and maintaining knowledge of new and emerging technologies through, industry sources, as well as formalised training and development plan Act as a role model for technical competence and helpfulness and willingness to share knowledge and resources DFS Benefits Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Mar 26, 2024
Full time
2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments. You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.) About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. Are you ready to make yourself at DFS? What you'll be doing Diagnosing and resolving software and hardware faults. Installing, configuring, and supporting desktops/laptops/MAC/Printers/ tablets and smartphones running iOS and Android OS Support mobile devices e.g. tablets and smartphones running iOS and Android OS Attending site to provide support and installations Managing individual ticket queues, ensuring timely closure within SLA, and providing updates through customer communications. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket Escalating unresolved tickets to 3rd Line Support teams when required. Follow all company standards and procedures as currently documented Carry out regular reviews of existing processes and procedures and suggest areas for improvement Ensure security of end user products is not compromised and follow appropriate security procedures Maintain and update confluence operational documents, such as knowledge bases/ user guides and SOP Provide guidance to projects during planning and rollout as and when required Actively monitoring alert systems and promptly remediating issues, with the goal of mitigating incidents and minimising service interruptions. Supporting the audit process and ensuring compliance for a successful audit. Ensure Asset Management is updated when Assets are reassigned to End Users Ensuring any assets are compliant with organisational policies Good communication skills with the capability to articulate technical solutions to non-technical users Collaborate closely with 1st line support to ensure seamless resolution Device Software Upgrades, Patches, and Bug Fixes Participate in an on-call technical escalation process outside of business hours The role is for you if You have knowledge of Google Suite/Microsoft 365/Active Directory, Azure AD and other relevant technologies Knowledge of Remote Tools - ME/Team Viewer Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience up to Windows 10 Knowledge of network troubleshooting, Ethernet and IP configuration. Knowledge of software distribution and patch management Knowledge of Windows/Chrome and Mac operating systems Excellent interpersonal and communication skills, including strong listening skills Excellent analytical skills and Initiative-driven Stakeholder and third party management skills Influencing skills/Decision Making At least 3 to 5 years of relevant practical experience troubleshooting faults in a technical environment Experience working in an IT Service organisation or in a retail organisation Degree (or equivalent) in Computing/IT or a related field, or have equivalent IT industry experience. Certifications and / or in depth experience in IT Service Management- ITIL, ITSMF etc. Financial and commercial awareness Proactive approach to self developing and maintaining knowledge of new and emerging technologies through, industry sources, as well as formalised training and development plan Act as a role model for technical competence and helpfulness and willingness to share knowledge and resources DFS Benefits Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Our client are seeking an experienced and motivated Business Management Support Analyst to join the IT Vendor and Contracts Team to support growth within the Digital and IT Directorate. You will be responsible for analysing contracts, negotiating terms, and ensuring compliance with contractual obligations. Additionally, you will evaluate vendor performance, identify cost-saving opportunities, and contribute to strategic decision-making related to procurement and vendor management. The Contracts and Vendor Analyst works closely with cross-functional teams, including legal, procurement, finance, and operations , to support the organisation's objectives. Responsibilities Support Vendor and Contract Manager in review and analysis of contract data to provide decision support to IT Management and ensure compliance with legal and regulatory requirements. Collaborate with stakeholders to gather relevant data to enable effective negotiation of contract renewals. Track and manage contract data to enable renewal planning. Assist in maintenance of an organised contract repository, including accurate and up-to-date records of contracts and associated documentation. Support regular vendor reviews and meetings. Assist with stakeholder collaboration to assist with onboarding new vendors, ensuring proper due diligence. Support negotiation of vendor contract renewals. Support in the preparation of reports on contract performance and cost analysis for management and relevant stakeholders. Participate in cross-functional teams and projects to support strategic initiatives related to procurement, vendor selection, and cost optimization. Assist in maintaining IT assets ranging from hardware, software, licensing, digital certificates and associated contracts (e.g. mobile, data). This job description is intended to convey information essential to understanding the scope of the Contracts and Vendor Analyst position. It is not exhaustive and may be subject to change or modification based on the organization's needs. Please apply for more information! Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 26, 2024
Full time
Our client are seeking an experienced and motivated Business Management Support Analyst to join the IT Vendor and Contracts Team to support growth within the Digital and IT Directorate. You will be responsible for analysing contracts, negotiating terms, and ensuring compliance with contractual obligations. Additionally, you will evaluate vendor performance, identify cost-saving opportunities, and contribute to strategic decision-making related to procurement and vendor management. The Contracts and Vendor Analyst works closely with cross-functional teams, including legal, procurement, finance, and operations , to support the organisation's objectives. Responsibilities Support Vendor and Contract Manager in review and analysis of contract data to provide decision support to IT Management and ensure compliance with legal and regulatory requirements. Collaborate with stakeholders to gather relevant data to enable effective negotiation of contract renewals. Track and manage contract data to enable renewal planning. Assist in maintenance of an organised contract repository, including accurate and up-to-date records of contracts and associated documentation. Support regular vendor reviews and meetings. Assist with stakeholder collaboration to assist with onboarding new vendors, ensuring proper due diligence. Support negotiation of vendor contract renewals. Support in the preparation of reports on contract performance and cost analysis for management and relevant stakeholders. Participate in cross-functional teams and projects to support strategic initiatives related to procurement, vendor selection, and cost optimization. Assist in maintaining IT assets ranging from hardware, software, licensing, digital certificates and associated contracts (e.g. mobile, data). This job description is intended to convey information essential to understanding the scope of the Contracts and Vendor Analyst position. It is not exhaustive and may be subject to change or modification based on the organization's needs. Please apply for more information! Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Head of Data Engineering - Kent The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.
Mar 26, 2024
Full time
Head of Data Engineering - Kent The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.
Job Title: Data Analyst (5 days on site LIVEPROOL based) The Data Analyst is a pivotal team member who harnesses the power of data to drive strategic decision-making and provide valuable insights. This role demands a meticulous approach to interpreting, reconciling, and analysing complex datasets, identifying trends, and presenting actionable information to stakeholders. Day-to-Day: Data Management: Ensure the integrity, delivery, and accessibility of data through system alignment, reporting architecture, and profile management. Analysis & Reporting: Collect, clean, and analyse data from diverse sources. Design and maintain dashboards and reports to visualize key metrics. Exploratory Analysis: Investigate datasets to uncover patterns, anomalies, and trends. Ad-hoc Analysis: Conduct targeted analysis to respond to business inquiries and offer insights. Communication: Translate data findings into understandable insights for non-technical stakeholders. Collaboration: Work with external data engineers to guarantee data precision and quality. Continuous Learning: Keep abreast of industry trends and advancements in analytical tools. Security Management: Administer logins, profiles, and access rights to ensure data confidentiality. Technical Support: Handle end-user connectivity issues and serve as the first point of contact for daily queries. Tech Requirement: Data Analysis Experience: Proven background in data analysis, ideally within a business or analytics context. Technical Proficiency: Skilled in SQL, Excel, Python/R for data manipulation and analysis. Visualization Tools: Proficient with Tableau, Power BI, or equivalent visualisation software. Excel Mastery: Advanced capabilities in Excel. Financial Systems: Familiarity with financial systems is an asset. Experience Requirement: The ideal candidate is a versatile communicator with a proven track record of engaging various stakeholders and excelling under pressure. They must possess strong written and verbal communication skills, along with strong interpersonal abilities, enabling them to solve complex problems through critical thinking. Their analytical acumen allows them to scrutinise details meticulously, and they thrive in team environments, collaborating effectively to achieve common goals. This blend of skills ensures they can navigate the demands of a dynamic workplace with agility and finesse. Candidates with a solid track record in data analysis and the requisite technical skills are encouraged to apply. If you are driven by data, excel in collaborative environments, and are committed to continuous learning, we invite you to submit your application. Please include examples of past projects or analyses that demonstrate your expertise and impact. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 26, 2024
Full time
Job Title: Data Analyst (5 days on site LIVEPROOL based) The Data Analyst is a pivotal team member who harnesses the power of data to drive strategic decision-making and provide valuable insights. This role demands a meticulous approach to interpreting, reconciling, and analysing complex datasets, identifying trends, and presenting actionable information to stakeholders. Day-to-Day: Data Management: Ensure the integrity, delivery, and accessibility of data through system alignment, reporting architecture, and profile management. Analysis & Reporting: Collect, clean, and analyse data from diverse sources. Design and maintain dashboards and reports to visualize key metrics. Exploratory Analysis: Investigate datasets to uncover patterns, anomalies, and trends. Ad-hoc Analysis: Conduct targeted analysis to respond to business inquiries and offer insights. Communication: Translate data findings into understandable insights for non-technical stakeholders. Collaboration: Work with external data engineers to guarantee data precision and quality. Continuous Learning: Keep abreast of industry trends and advancements in analytical tools. Security Management: Administer logins, profiles, and access rights to ensure data confidentiality. Technical Support: Handle end-user connectivity issues and serve as the first point of contact for daily queries. Tech Requirement: Data Analysis Experience: Proven background in data analysis, ideally within a business or analytics context. Technical Proficiency: Skilled in SQL, Excel, Python/R for data manipulation and analysis. Visualization Tools: Proficient with Tableau, Power BI, or equivalent visualisation software. Excel Mastery: Advanced capabilities in Excel. Financial Systems: Familiarity with financial systems is an asset. Experience Requirement: The ideal candidate is a versatile communicator with a proven track record of engaging various stakeholders and excelling under pressure. They must possess strong written and verbal communication skills, along with strong interpersonal abilities, enabling them to solve complex problems through critical thinking. Their analytical acumen allows them to scrutinise details meticulously, and they thrive in team environments, collaborating effectively to achieve common goals. This blend of skills ensures they can navigate the demands of a dynamic workplace with agility and finesse. Candidates with a solid track record in data analysis and the requisite technical skills are encouraged to apply. If you are driven by data, excel in collaborative environments, and are committed to continuous learning, we invite you to submit your application. Please include examples of past projects or analyses that demonstrate your expertise and impact. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Business Systems AnalystBusiness Systems Analyst - Investment Management - Hybrid - up to £60k + Bonus Business Systems Analyst required by an established, fast growing investment management firm.This dynamic, global organisation provides an outsourced investment service for its clients and has over $50B+ in assets under management. They have a dynamic technology team of around 50 people that is responsible for developing and building software solutions as well as managing and optimising COTS applications. Working closely with the Client Operations team, the technology team are responsible for key systems including the order management system, client reporting systems, client data management and more. As Business Systems Analyst you will be responsible for leading various projects to develop, build, enhance, optimise and transform systems. You will liaise with internal stakeholders up to a senior level, gather business requirements, translate these to technical specs for the in-house development team and then act as the go-between between for the business, ensuring that solutions are built and fit for purpose. You will then oversee the implementation and integration of these solutions with existing software and platforms.This business has a really collaborative team environment and is modernizing the technology stack with new technologies such as Azure Data Factory, Serverless Function Apps & Snowflake Data Cloud.To be considered you must have worked with investment banking/capital markets industry and will bring the following: Strong experience across the full software delivery lifecycle - you may have worked as a software engineer, solution architect or been involved in the software implementation process Strong database design and querying skills, preferably in SQL / MySQL Experience of working with large data sets Good exposure to Python (and/or PHP) scripting (you don't need to be a coder but you will be able to read and understand scripts) Exposure to designing, developing, and managing APIs. Experience working in an agile environment In addition to these technical skills, you must be a self-starter, have good analytical skills and possess a passion for solving complex problems. Strong communication skills are also essential, and you will be confident working and collaborating with stakeholders up to a senior level. You can expect professional development and career progression opportunities, a competitive basic of £50k-£60k and exceptional benefits including an annual performance and company bonus (10-15%), pension contribution, life insurance, income protection insurance, health insurance and other perks. This is a hybrid role that will see you work in the Central London office a minimum of 3 days per week, with 2 days remote. If you have a deep technical understanding and skillset and experience within capital markets then apply for this Business Systems Analyst role NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Mar 26, 2024
Full time
Business Systems AnalystBusiness Systems Analyst - Investment Management - Hybrid - up to £60k + Bonus Business Systems Analyst required by an established, fast growing investment management firm.This dynamic, global organisation provides an outsourced investment service for its clients and has over $50B+ in assets under management. They have a dynamic technology team of around 50 people that is responsible for developing and building software solutions as well as managing and optimising COTS applications. Working closely with the Client Operations team, the technology team are responsible for key systems including the order management system, client reporting systems, client data management and more. As Business Systems Analyst you will be responsible for leading various projects to develop, build, enhance, optimise and transform systems. You will liaise with internal stakeholders up to a senior level, gather business requirements, translate these to technical specs for the in-house development team and then act as the go-between between for the business, ensuring that solutions are built and fit for purpose. You will then oversee the implementation and integration of these solutions with existing software and platforms.This business has a really collaborative team environment and is modernizing the technology stack with new technologies such as Azure Data Factory, Serverless Function Apps & Snowflake Data Cloud.To be considered you must have worked with investment banking/capital markets industry and will bring the following: Strong experience across the full software delivery lifecycle - you may have worked as a software engineer, solution architect or been involved in the software implementation process Strong database design and querying skills, preferably in SQL / MySQL Experience of working with large data sets Good exposure to Python (and/or PHP) scripting (you don't need to be a coder but you will be able to read and understand scripts) Exposure to designing, developing, and managing APIs. Experience working in an agile environment In addition to these technical skills, you must be a self-starter, have good analytical skills and possess a passion for solving complex problems. Strong communication skills are also essential, and you will be confident working and collaborating with stakeholders up to a senior level. You can expect professional development and career progression opportunities, a competitive basic of £50k-£60k and exceptional benefits including an annual performance and company bonus (10-15%), pension contribution, life insurance, income protection insurance, health insurance and other perks. This is a hybrid role that will see you work in the Central London office a minimum of 3 days per week, with 2 days remote. If you have a deep technical understanding and skillset and experience within capital markets then apply for this Business Systems Analyst role NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
? Join a global law firm as an IT Asset Management Analyst! ? Location: Leeds Contract Type: 6-month Fixed Term Contract Salary: Competitive (up to £30k pro rata) Hybrid: 3-4 days onsite and 1-2 days remote Do you have experience in Asset Management with a knack for detail and a passion for data analysis? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join a dynamic team in the Legal Sector! About the Role: As an IT Asset Management Analyst, you will play a pivotal role in the team, responsible for managing IT hardware and software assets throughout their lifecycles. Your main duties will include: Conducting inventories and usage monitoring of all IT assets Requesting quotes for hardware and software, and managing pricing approvals Creating and updating Purchase Orders, ensuring timely delivery of goods Managing vendor relationships and understanding key contracts Handling incidents and requests, providing regular updates to stakeholders Managing disposals and ensuring accurate asset lifecycle management Processing "Starters, Movers, Leavers" through IT systems To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management lifecycle processes and procurement Familiarity with desktop/laptop hardware Excellent communication and interpersonal skills Why Join? Competitive salary and benefits package Opportunity to work in a collaborative and supportive environment Flexible working arrangements, including hybrid working Don't miss out on this exciting opportunity! Click 'APPLY' now!
Mar 26, 2024
Full time
? Join a global law firm as an IT Asset Management Analyst! ? Location: Leeds Contract Type: 6-month Fixed Term Contract Salary: Competitive (up to £30k pro rata) Hybrid: 3-4 days onsite and 1-2 days remote Do you have experience in Asset Management with a knack for detail and a passion for data analysis? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join a dynamic team in the Legal Sector! About the Role: As an IT Asset Management Analyst, you will play a pivotal role in the team, responsible for managing IT hardware and software assets throughout their lifecycles. Your main duties will include: Conducting inventories and usage monitoring of all IT assets Requesting quotes for hardware and software, and managing pricing approvals Creating and updating Purchase Orders, ensuring timely delivery of goods Managing vendor relationships and understanding key contracts Handling incidents and requests, providing regular updates to stakeholders Managing disposals and ensuring accurate asset lifecycle management Processing "Starters, Movers, Leavers" through IT systems To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management lifecycle processes and procurement Familiarity with desktop/laptop hardware Excellent communication and interpersonal skills Why Join? Competitive salary and benefits package Opportunity to work in a collaborative and supportive environment Flexible working arrangements, including hybrid working Don't miss out on this exciting opportunity! Click 'APPLY' now!
Mitsubishi Electric Europe B.V.
Hatfield, Hertfordshire
About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: Respond to requests for IT support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd line support while working with other resolver groups (Network Services & Desktop team ) to resolve/fulfil incidents and requests. Log and track the status of assigned requests for IT support and services, ensuring regular customer updates and ownership of all related activities. Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes. Provide technical solutions to IT and business requests/requirements, engaging with key IT stakeholders where appropriate. Provide the relevant support for meeting rooms as required by the business. Follow the defined department ITIL processes and procedures, and wider company standards, policies and procedures; providing feedback on processes where improvement opportunities are identified. Ensure the hardware & software asset inventory are updated promptly to maintain accuracy and including the assigning and reclaiming of any licenses. Ensuring supported offices are visited for IT maintenance on the agreed schedule. Ensure high priority incidents are flagged with the Service Desk Lead or Service Manager to help identify if a major incident is in the environment. Build positive relationships with users to enhance the level of service provided. Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required. Key Responsibilities: Active Directory administration. Hardware installation and troubleshooting, including laptops, desktops & tablets, printers, and other peripherals. Mandatory current experience with Windows 10/11 installation, support and troubleshooting. Exposure to common applications i.e. Office 365 (Outlook and other Microsoft Applications) Hardware installation and troubleshooting, including laptops, desktops & tablets, printers, and other peripherals. Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using our IT tooling. Understanding of Service Management concepts. ITIL foundation qualified (preferred) Experience in IT Service management logging systems. Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines. Ability to communicate effectively at all levels. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Group Income Protection Scheme. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi's very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Mar 26, 2024
Full time
About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: Respond to requests for IT support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd line support while working with other resolver groups (Network Services & Desktop team ) to resolve/fulfil incidents and requests. Log and track the status of assigned requests for IT support and services, ensuring regular customer updates and ownership of all related activities. Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes. Provide technical solutions to IT and business requests/requirements, engaging with key IT stakeholders where appropriate. Provide the relevant support for meeting rooms as required by the business. Follow the defined department ITIL processes and procedures, and wider company standards, policies and procedures; providing feedback on processes where improvement opportunities are identified. Ensure the hardware & software asset inventory are updated promptly to maintain accuracy and including the assigning and reclaiming of any licenses. Ensuring supported offices are visited for IT maintenance on the agreed schedule. Ensure high priority incidents are flagged with the Service Desk Lead or Service Manager to help identify if a major incident is in the environment. Build positive relationships with users to enhance the level of service provided. Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required. Key Responsibilities: Active Directory administration. Hardware installation and troubleshooting, including laptops, desktops & tablets, printers, and other peripherals. Mandatory current experience with Windows 10/11 installation, support and troubleshooting. Exposure to common applications i.e. Office 365 (Outlook and other Microsoft Applications) Hardware installation and troubleshooting, including laptops, desktops & tablets, printers, and other peripherals. Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using our IT tooling. Understanding of Service Management concepts. ITIL foundation qualified (preferred) Experience in IT Service management logging systems. Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines. Ability to communicate effectively at all levels. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Group Income Protection Scheme. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi's very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Devonshire Hayes has partnered with a fantastic organisation to help them secure a talented IT Technical Support Analyst for an initial 3 month contract. You will be tasked with the following, Demonstrated aptitude for analysing, diagnosing, and resolving Incidents related to applications/systems, ranging from straightforward to complex technical issues. Strong working knowledge of ITIL processes, including Incident, Problem, and Change. ITIL foundation qualification is desirable. Proficiency in Hardware and Software Asset Management processes. Solid understanding of Microsoft Office 365 applications and services, including administration. Highly advantageous if you have experience with Intune and Autopilot Azure AD administration Handheld device support Excellent communication skills
Mar 26, 2024
Full time
Devonshire Hayes has partnered with a fantastic organisation to help them secure a talented IT Technical Support Analyst for an initial 3 month contract. You will be tasked with the following, Demonstrated aptitude for analysing, diagnosing, and resolving Incidents related to applications/systems, ranging from straightforward to complex technical issues. Strong working knowledge of ITIL processes, including Incident, Problem, and Change. ITIL foundation qualification is desirable. Proficiency in Hardware and Software Asset Management processes. Solid understanding of Microsoft Office 365 applications and services, including administration. Highly advantageous if you have experience with Intune and Autopilot Azure AD administration Handheld device support Excellent communication skills