We're looking for an Information Security Manager to join our team in London as part of our Technology function. Your team: Reporting to the group CTO, you will be responsible for the group-wide Information Security Function, managing a focused small team to set the Information Security strategy for the organisation. Your Role: Day to day, your team will be addressing key operational aspects such as the secure delivery of business projects, Cloud Security Governance, secure M&A, regular auditing and remediation, evaluating new technology, and End User Cyber Security Awareness. Travel to other Ascential offices may be required from time to time which provides opportunity for international travel. Your team also carries out incident triage and investigation including malware analysis and some digital forensic work. If these are not areas that you are already experienced in, then this is a great opportunity to learn. Key Responsibilities Shape our Information Security strategy to stay abreast of the evolving threat landscape as relevant to Ascential Supporting a wider Cloud Governance project through the setting of Cloud security policy, standards, and auditing and remediation activities. Setting the Information Security strategy for the organisation Reporting to the Board on Cyber Security posture when requested Managing stakeholder relationships across a wide network of supporting functions including technology, development, engineering, legal, finance, procurement, sales, marketing, and HR to ensure consistent engagement. Ensuring the secure delivery and ongoing security of products delivered by engineering teams Managing the security portfolio of technology products including Single Sign On, Data Loss Prevention, AntiVirus, and vulnerability management Keeping a finger on the pulse of current threats from a variety of sources to highlight those that pose a risk to Ascential Understanding the nature of our Cyber threat as it evolves and implementing appropriate defence Ensuring the secure procurement and on-boarding of new suppliers and implementation of third party solutions Ensuring secure M&A activity by security scanning of any products being acquired, understanding any technical debt being assumed, and enrolling new members of staff to the security policies and e-learning programme Responding to customer security questionnaires within required timelines Upskilling a motivated network of Security Champions in tools and processes used by the Information Security team, allowing them to provide effective 24-hour first response Running product evaluations to select new commercial and open source Information Security solutions Creating and delivering engaging cyber security awareness content Running regular internal auditing activity to discover vulnerabilities, threats, and breach of company security policy Shaping and executing our Cyber Incident Response process when necessary Your Experience Minimum three years' experience in an Information Security role Experience of working in an Enterprise IT team or a managed hosting environment / ISP beneficial Demonstrable Cloud (AWS is preferable) expertise both from a policy/standards/delivery perspective and threat analysis and compliance reporting Experience using SumoLogic SIEM or similar SIEM solution Workplace Security experience including Google Workplace, Windows 10 and MacOS Any experience of achieving SOC2 compliance or similar Information Security related certifications such as (CISSP, SSCP or CCSP) Excellent understanding of information security best practices. Ability to provide awareness training Monitoring and identifying suspicious or harmful activities Excellent communication skills and ability to engage with senior stakeholders Ability to document and report control failures and gaps to stakeholders If you don't meet every single requirement, we'd still encourage you to apply. At Ascential , we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,00 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange . Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business and EmPower: An Ascential Women's Initiative, Shalom Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked in the top 1500 companies on Sustainalytics. We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030. Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say
Apr 23, 2024
Full time
We're looking for an Information Security Manager to join our team in London as part of our Technology function. Your team: Reporting to the group CTO, you will be responsible for the group-wide Information Security Function, managing a focused small team to set the Information Security strategy for the organisation. Your Role: Day to day, your team will be addressing key operational aspects such as the secure delivery of business projects, Cloud Security Governance, secure M&A, regular auditing and remediation, evaluating new technology, and End User Cyber Security Awareness. Travel to other Ascential offices may be required from time to time which provides opportunity for international travel. Your team also carries out incident triage and investigation including malware analysis and some digital forensic work. If these are not areas that you are already experienced in, then this is a great opportunity to learn. Key Responsibilities Shape our Information Security strategy to stay abreast of the evolving threat landscape as relevant to Ascential Supporting a wider Cloud Governance project through the setting of Cloud security policy, standards, and auditing and remediation activities. Setting the Information Security strategy for the organisation Reporting to the Board on Cyber Security posture when requested Managing stakeholder relationships across a wide network of supporting functions including technology, development, engineering, legal, finance, procurement, sales, marketing, and HR to ensure consistent engagement. Ensuring the secure delivery and ongoing security of products delivered by engineering teams Managing the security portfolio of technology products including Single Sign On, Data Loss Prevention, AntiVirus, and vulnerability management Keeping a finger on the pulse of current threats from a variety of sources to highlight those that pose a risk to Ascential Understanding the nature of our Cyber threat as it evolves and implementing appropriate defence Ensuring the secure procurement and on-boarding of new suppliers and implementation of third party solutions Ensuring secure M&A activity by security scanning of any products being acquired, understanding any technical debt being assumed, and enrolling new members of staff to the security policies and e-learning programme Responding to customer security questionnaires within required timelines Upskilling a motivated network of Security Champions in tools and processes used by the Information Security team, allowing them to provide effective 24-hour first response Running product evaluations to select new commercial and open source Information Security solutions Creating and delivering engaging cyber security awareness content Running regular internal auditing activity to discover vulnerabilities, threats, and breach of company security policy Shaping and executing our Cyber Incident Response process when necessary Your Experience Minimum three years' experience in an Information Security role Experience of working in an Enterprise IT team or a managed hosting environment / ISP beneficial Demonstrable Cloud (AWS is preferable) expertise both from a policy/standards/delivery perspective and threat analysis and compliance reporting Experience using SumoLogic SIEM or similar SIEM solution Workplace Security experience including Google Workplace, Windows 10 and MacOS Any experience of achieving SOC2 compliance or similar Information Security related certifications such as (CISSP, SSCP or CCSP) Excellent understanding of information security best practices. Ability to provide awareness training Monitoring and identifying suspicious or harmful activities Excellent communication skills and ability to engage with senior stakeholders Ability to document and report control failures and gaps to stakeholders If you don't meet every single requirement, we'd still encourage you to apply. At Ascential , we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,00 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange . Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business and EmPower: An Ascential Women's Initiative, Shalom Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked in the top 1500 companies on Sustainalytics. We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030. Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say
End Date Make your application after reading the following skill and qualification requirements for this position. Monday 03 October 2022 Salary Range £42,399 - £55,270 Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary The Project Manager leads their delivery team to ensure the fundamentals of Project Management excellence are achieved, this includes analysis, governance, planning managing finances and delivering value. As a PM of the Future they should role model a desire to develop their skills and experience, create space to learn and collaborate, demonstrate resilience and adaptability, confidence and a desire to innovate and test new ideas. The Project Manager will understand, embrace and be able to select with confidence the most appropriate tools and methods to deliver change. They should strive to build relationships across role communities, change teams and business areas to maximise opportunities for continuous improvement through shared learnings. Coaching others in their team to achieve delivery excellence is also a key part of the role. Job Description Lloyds Banking Group is on the mission to build the bank of the future, and we need help to do it. Continuing our extensive transformation programme, we're redefining what a bank needs to be from the inside out. Our technology, our culture, and our mind-set is changing, all to show what an engineering-led organisation can do. Want to know more? We are Insurance & Wealth Transformation and we're on a journey to create an excellent experience for our customers and support them throughout their financial lives, with clear, straightforward customer journeys and resilient administration platforms. The Technical Remediation and Modernisation (TRAM) team within Insurance and Wealth Transformation are helping deliver technology upgrades, service improvements and risk reduction initiatives that will enhance our colleague & customer experience. About the role: As Senior IT Project Manager, you'll work within an Agile feature team made up of multidisciplinary professionals including engineers, analysts, architects, business users, product owners and anyone else required to deliver projects in an agile way. You'll be supporting business readiness, ensuring that releases are packaged and governed appropriately, and users (colleagues or clients) are ready to receive them along with supporting run activity to maintain live applications to a high standard. We'll be seeking to transfer your knowledge and expertise of change delivery whilst acting as a servant leader to feature team operatives. You'll also support feature team members with the LBG governance & control framework along with conduct and compliance. Specific activities which you'll be responsible for include things like; Planning, resource management, governance & control activities Task management of staff in the lab Driving Agile working practices including Scrum based delivery Incident management Coordinating with software engineers, product owners, analysts, customers, technical specialists amongst others to ensure successful delivery Stakeholder management 3rd party management of testing and security activity What do we need to see from applicants? We like people who come from diverse industry backgrounds and are not precious about if you have worked within financial services before as long as you have a solid working history in a modern Agile IT Project Delivery role. As a minimum to be seriously considered we would need to see evidence in your CV of the following: A prior background working at a mid - senior level, as a modern Agile IT Project Delivery person, comfortable with software engineering projects. Background delivering technology programmes, ideally cloud (Iaas, Paas, etc) but we're happy to train you around cloud technologies as long as you have the core PM skills and a desire to learn. Good planning, resource management, governance & control, RAID, identifying and removing blockers, and budget management experience. Good stakeholder management and general people skills, including being comfortable engaging people at director level. 3rd party management experience. Comfortable working with the likes of software engineers, product owners, business analysts, quality automation testing staff and customers! What else would be handy? (but please apply if you have the above) Knowledge of cloud platforms such as Azure, Google Cloud and Amazon Web Services. What can I expect in Return? Whatever your aspiration, you can also expect excellent benefits, personal development, training and certifications and a career that's enriching and full of opportunity. You'll also receive a package that includes: Competitive salary Discretionary bonus Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash Private Medical Insurance Pension, where we'll give up to a max of 15% Share plans 30 days holiday (plus Public) With our breadth, reach and diversity, we provide excellent opportunities for career growth and development. You'll get plenty of support, and you'll be surrounded by people who empower you to take the initiative, build relationships and make it happen. Together we can make a positive difference to our customers, our colleagues and our communities! Together we'll make it possible! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Sep 24, 2022
Full time
End Date Make your application after reading the following skill and qualification requirements for this position. Monday 03 October 2022 Salary Range £42,399 - £55,270 Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary The Project Manager leads their delivery team to ensure the fundamentals of Project Management excellence are achieved, this includes analysis, governance, planning managing finances and delivering value. As a PM of the Future they should role model a desire to develop their skills and experience, create space to learn and collaborate, demonstrate resilience and adaptability, confidence and a desire to innovate and test new ideas. The Project Manager will understand, embrace and be able to select with confidence the most appropriate tools and methods to deliver change. They should strive to build relationships across role communities, change teams and business areas to maximise opportunities for continuous improvement through shared learnings. Coaching others in their team to achieve delivery excellence is also a key part of the role. Job Description Lloyds Banking Group is on the mission to build the bank of the future, and we need help to do it. Continuing our extensive transformation programme, we're redefining what a bank needs to be from the inside out. Our technology, our culture, and our mind-set is changing, all to show what an engineering-led organisation can do. Want to know more? We are Insurance & Wealth Transformation and we're on a journey to create an excellent experience for our customers and support them throughout their financial lives, with clear, straightforward customer journeys and resilient administration platforms. The Technical Remediation and Modernisation (TRAM) team within Insurance and Wealth Transformation are helping deliver technology upgrades, service improvements and risk reduction initiatives that will enhance our colleague & customer experience. About the role: As Senior IT Project Manager, you'll work within an Agile feature team made up of multidisciplinary professionals including engineers, analysts, architects, business users, product owners and anyone else required to deliver projects in an agile way. You'll be supporting business readiness, ensuring that releases are packaged and governed appropriately, and users (colleagues or clients) are ready to receive them along with supporting run activity to maintain live applications to a high standard. We'll be seeking to transfer your knowledge and expertise of change delivery whilst acting as a servant leader to feature team operatives. You'll also support feature team members with the LBG governance & control framework along with conduct and compliance. Specific activities which you'll be responsible for include things like; Planning, resource management, governance & control activities Task management of staff in the lab Driving Agile working practices including Scrum based delivery Incident management Coordinating with software engineers, product owners, analysts, customers, technical specialists amongst others to ensure successful delivery Stakeholder management 3rd party management of testing and security activity What do we need to see from applicants? We like people who come from diverse industry backgrounds and are not precious about if you have worked within financial services before as long as you have a solid working history in a modern Agile IT Project Delivery role. As a minimum to be seriously considered we would need to see evidence in your CV of the following: A prior background working at a mid - senior level, as a modern Agile IT Project Delivery person, comfortable with software engineering projects. Background delivering technology programmes, ideally cloud (Iaas, Paas, etc) but we're happy to train you around cloud technologies as long as you have the core PM skills and a desire to learn. Good planning, resource management, governance & control, RAID, identifying and removing blockers, and budget management experience. Good stakeholder management and general people skills, including being comfortable engaging people at director level. 3rd party management experience. Comfortable working with the likes of software engineers, product owners, business analysts, quality automation testing staff and customers! What else would be handy? (but please apply if you have the above) Knowledge of cloud platforms such as Azure, Google Cloud and Amazon Web Services. What can I expect in Return? Whatever your aspiration, you can also expect excellent benefits, personal development, training and certifications and a career that's enriching and full of opportunity. You'll also receive a package that includes: Competitive salary Discretionary bonus Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash Private Medical Insurance Pension, where we'll give up to a max of 15% Share plans 30 days holiday (plus Public) With our breadth, reach and diversity, we provide excellent opportunities for career growth and development. You'll get plenty of support, and you'll be surrounded by people who empower you to take the initiative, build relationships and make it happen. Together we can make a positive difference to our customers, our colleagues and our communities! Together we'll make it possible! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Company Info
Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services.
With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes.
Job Purpose
To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications.
The Team
The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands.
Position summary
The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends.
Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary.
Key responsibilities for this role include but not are not limited to:
To Serve as first point of contact for IT Support within the organisation
Installing, configuring and maintaining software and hardware components of computer and network systems
Responding in a timely manner to service issues and requests
Diagnosing and troubleshooting software and hardware issues
To report on the status of all system and network operations processes and identify improvements where possible.
Repairing and replacing damaged computer, printing and network components
Maintain existing Google Applications built with Google Apps Script.
Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.
To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices)
To Record and maintain accurate records on the IT ServiceDesk system
To assist in the production of IT Reports to support business requirements
Testing New Hardware and software before full scale installation
Provide out of hours IT support as agreed on a rotational basis
Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
To provide training to new staff members on current systems and on new systems which may be introduced
To attend training sessions as directed by your line manager
To want to learn and be a team player
The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.
Candidate Requirements:
The Web Developer will already have some and aspire to all the following attributes…
The ideal candidate will:
Minimum of 4 Years in an IT Service Support Role
Ideally be Microsoft Certified Professional accredited, though a thorough understanding of
Windows Server 2019 and/or Windows 10 Desktop is essential
Be personable and able to interact with others across a wide range of technical skills
Possess excellent organisational and time management skills
Be experienced across a broad range of Information Technology
Ideally have experience of using Google Workspace to support a business.
Full driving licence, car and willing to drive as part of satellite location support.
Effective Written and Oral communication Skills
Ability to manage own time and deal with multiple tasks efficiently
Excellent Interpersonal and customer care Skills
Strong Problem Solving Skills
An ability to assess each employees IT Knowledge level
Logical Thinker
Good Analytical and Problem Solving Skills
Ability to attend work punctually and reliably
Desire to learn and be an effective Team member
Mar 03, 2022
Full time
Company Info
Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services.
With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes.
Job Purpose
To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications.
The Team
The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands.
Position summary
The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends.
Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary.
Key responsibilities for this role include but not are not limited to:
To Serve as first point of contact for IT Support within the organisation
Installing, configuring and maintaining software and hardware components of computer and network systems
Responding in a timely manner to service issues and requests
Diagnosing and troubleshooting software and hardware issues
To report on the status of all system and network operations processes and identify improvements where possible.
Repairing and replacing damaged computer, printing and network components
Maintain existing Google Applications built with Google Apps Script.
Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.
To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices)
To Record and maintain accurate records on the IT ServiceDesk system
To assist in the production of IT Reports to support business requirements
Testing New Hardware and software before full scale installation
Provide out of hours IT support as agreed on a rotational basis
Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
To provide training to new staff members on current systems and on new systems which may be introduced
To attend training sessions as directed by your line manager
To want to learn and be a team player
The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.
Candidate Requirements:
The Web Developer will already have some and aspire to all the following attributes…
The ideal candidate will:
Minimum of 4 Years in an IT Service Support Role
Ideally be Microsoft Certified Professional accredited, though a thorough understanding of
Windows Server 2019 and/or Windows 10 Desktop is essential
Be personable and able to interact with others across a wide range of technical skills
Possess excellent organisational and time management skills
Be experienced across a broad range of Information Technology
Ideally have experience of using Google Workspace to support a business.
Full driving licence, car and willing to drive as part of satellite location support.
Effective Written and Oral communication Skills
Ability to manage own time and deal with multiple tasks efficiently
Excellent Interpersonal and customer care Skills
Strong Problem Solving Skills
An ability to assess each employees IT Knowledge level
Logical Thinker
Good Analytical and Problem Solving Skills
Ability to attend work punctually and reliably
Desire to learn and be an effective Team member
IT Project Manager (Cloud/Agile/Scrum) Lloyds Banking Group London, Halifax of Leeds - please only apply if able to work in one of these office location 2-3 days per week post covid Salary & Benefits: £57,139 to £79,496 base salary (location dependent), plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices and home working 2-3 days per week. Who are Lloyds Banking Group and where does this role sit? Lloyds Banking Group is on the mission to build the bank of the future, and we need help to do it. Continuing our extensive transformation programme, we're redefining what a bank needs to be from the inside out. Our technology, our culture, and our mind-set is changing, all to show what an engineering-led organisation can do. This role sits within our cloud centre of excellence. Cloud is central to digitising the Group and building our LBG Bank of the Future . It enables us to increase technological pace and resiliency and to decrease capital expenditure. Our Cloud Centre of Excellence will put in place Cloud best practice; a community of experts that will face new challenges around software, security, resilience, finances, and risk; and will create the capability to adopt Cloud technology securely and at scale across our business. What will I focus on in this role? You'll work within an Agile feature team to coordinate the delivery technology projects focused on our usage of cloud technologies such as Platform as a Service (Paas) and Iaas/Saas. The Lab you will work within will be made up of multidisciplinary professionals including engineers, analysts, architects, business users, product owners and anyone else required to deliver projects in an agile way. You'll be supporting business readiness, ensuring that releases are packaged and governed appropriately, and users (colleagues or clients) are ready to receive them along with supporting run activity to maintain live applications to a high standard. We'll be seeking to transfer your knowledge and expertise of change delivery whilst acting as a servant leader to feature team operatives. You'll also support feature team members with the LBG governance & control framework along with conduct and compliance. Specific activities which you'll be responsible for include things like; Planning, resource management, governance & control activities Task management of staff in the lab Driving Agile working practices including Scrum based delivery Incident management Coordinating with software engineers, product owners, analysts, customers, technical specialists and relevant SMEs to ensure successful delivery Stakeholder management 3rdparty management of engineering, testing and security activity What do we need to see from applicants? We like people who come from diverse industry backgrounds and are not precious about if you have worked within financial services before as long as you have a solid working history in a modern Agile IT Project Delivery role in a regulated environment. As a minimum to be seriously considered we would need to see evidence in your CV of the following: A prior background working at a mid - senior level, as a modern Agile IT Project Delivery person, comfortable with software engineering projects. Background delivering technology programmes, ideally cloud (Iaas, Paas, etc) but we're happy to train you around cloud technologies as long as you have the core PM skills and a desire to learn. Good planning, resource management, governance & control, RAID, identifying and removing blockers, and budget management experience. Good stakeholder management and general people skills, including being comfortable engaging people at director level. 3rdparty management experience. Comfortable working with the likes of software engineers, product owners, business analysts, quality automation testing staff and customers! What else would be handy? (but please apply if you have the above) Knowledge of cloud platforms such as Azure, Google Cloud and Amazon Web Services. What can I expect in Return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements. Together we'll make it possible!
Nov 09, 2021
Full time
IT Project Manager (Cloud/Agile/Scrum) Lloyds Banking Group London, Halifax of Leeds - please only apply if able to work in one of these office location 2-3 days per week post covid Salary & Benefits: £57,139 to £79,496 base salary (location dependent), plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices and home working 2-3 days per week. Who are Lloyds Banking Group and where does this role sit? Lloyds Banking Group is on the mission to build the bank of the future, and we need help to do it. Continuing our extensive transformation programme, we're redefining what a bank needs to be from the inside out. Our technology, our culture, and our mind-set is changing, all to show what an engineering-led organisation can do. This role sits within our cloud centre of excellence. Cloud is central to digitising the Group and building our LBG Bank of the Future . It enables us to increase technological pace and resiliency and to decrease capital expenditure. Our Cloud Centre of Excellence will put in place Cloud best practice; a community of experts that will face new challenges around software, security, resilience, finances, and risk; and will create the capability to adopt Cloud technology securely and at scale across our business. What will I focus on in this role? You'll work within an Agile feature team to coordinate the delivery technology projects focused on our usage of cloud technologies such as Platform as a Service (Paas) and Iaas/Saas. The Lab you will work within will be made up of multidisciplinary professionals including engineers, analysts, architects, business users, product owners and anyone else required to deliver projects in an agile way. You'll be supporting business readiness, ensuring that releases are packaged and governed appropriately, and users (colleagues or clients) are ready to receive them along with supporting run activity to maintain live applications to a high standard. We'll be seeking to transfer your knowledge and expertise of change delivery whilst acting as a servant leader to feature team operatives. You'll also support feature team members with the LBG governance & control framework along with conduct and compliance. Specific activities which you'll be responsible for include things like; Planning, resource management, governance & control activities Task management of staff in the lab Driving Agile working practices including Scrum based delivery Incident management Coordinating with software engineers, product owners, analysts, customers, technical specialists and relevant SMEs to ensure successful delivery Stakeholder management 3rdparty management of engineering, testing and security activity What do we need to see from applicants? We like people who come from diverse industry backgrounds and are not precious about if you have worked within financial services before as long as you have a solid working history in a modern Agile IT Project Delivery role in a regulated environment. As a minimum to be seriously considered we would need to see evidence in your CV of the following: A prior background working at a mid - senior level, as a modern Agile IT Project Delivery person, comfortable with software engineering projects. Background delivering technology programmes, ideally cloud (Iaas, Paas, etc) but we're happy to train you around cloud technologies as long as you have the core PM skills and a desire to learn. Good planning, resource management, governance & control, RAID, identifying and removing blockers, and budget management experience. Good stakeholder management and general people skills, including being comfortable engaging people at director level. 3rdparty management experience. Comfortable working with the likes of software engineers, product owners, business analysts, quality automation testing staff and customers! What else would be handy? (but please apply if you have the above) Knowledge of cloud platforms such as Azure, Google Cloud and Amazon Web Services. What can I expect in Return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements. Together we'll make it possible!
About Us We're an innovative tech consultancy - a team of problem solvers. Since 1993 we've been finding better ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people. About the Role We're looking for hands-on Data Support Engineers with an understanding of data technologies and service ecosystem to help to deliver, manage and evolve data pipelines and systems on some of the most exciting digital programmes around, with clients in a range of industries. You may have some experience in data engineering or looking to move from a desktop support role into a more challenging position and enhance your career. You'll work with our Managed Service teams alongside service analysts, service delivery managers, developers, architects, designers, analysts and product owners to support and resolve incidents and to drive innovation and automation, tooling and data infrastructure development. We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, we have learning paths to software engineering, cloud engineering or Service Management available for those looking to advance their careers. You will have an opportunity to join our cloud or data academy as well to further your career and learn more about cloud technology. Responsibilities include: Working with our service delivery teams to help support data infrastructure Helping to complete backlog items to evolve client's data infrastructure Researching and identify solutions to cloud infrastructure issues Analysing and organising raw data Building data systems and pipelines Conducting data analysis and report on results Preparing data for prescriptive and predictive modelling Combining raw information from different sources Exploring ways to enhance data quality and reliability Identifying opportunities for data acquisition Developing analytical tools and programs Collaborating with data scientists and architects on several projects Asking customers targeted questions to quickly understand the root of the problem Tracking data related issues through to resolution, within agreed time limits Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Providing prompt and accurate feedback to customers Referring to internal database or external resources to provide accurate tech solutions Ensuring all issues are properly logged Prioritising and manage several open issues at one time Following up with clients to ensure their IT systems are fully functional after troubleshooting Preparing accurate and timely reports Documenting technical knowledge in the form of notes and manuals Maintaining strong relationships with clients About You You will be familiar with using various methods to transform raw data into useful data systems. To succeed in this data engineering position, you should have strong analytical skills and the ability to combine data from different sources. Data engineer skills also include familiarity with several programming languages and knowledge of learning machine methods. If you are detail-oriented, with excellent organizational skills and experience in this field, we'd like to hear from you. An understanding of Microsoft, AWS or GCP technologies and Python or Java is a plus. If you are naturally a helper, enjoy assisting people with data related issues and are able to explain technical details simply, we'd like to meet you. The role will have flexible working hours on a shift system and will possibly include occasional late night shifts or out of hours working. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. Requirements for the role To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering or the equivalent level of experience Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Understanding or additional certification in Microsoft, AWS, Google or similar technologies such as Terraform Technical expertise with data models, data mining, and segmentation techniques Knowledge of programming languages (e.g. Java and Python) Hands-on experience with SQL database design Great numerical and analytical skills Data engineering certification (e.g Microsoft or AWS Certified Data Engineer) is a plus Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Jira, ServiceNow) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal
Nov 04, 2021
Full time
About Us We're an innovative tech consultancy - a team of problem solvers. Since 1993 we've been finding better ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people. About the Role We're looking for hands-on Data Support Engineers with an understanding of data technologies and service ecosystem to help to deliver, manage and evolve data pipelines and systems on some of the most exciting digital programmes around, with clients in a range of industries. You may have some experience in data engineering or looking to move from a desktop support role into a more challenging position and enhance your career. You'll work with our Managed Service teams alongside service analysts, service delivery managers, developers, architects, designers, analysts and product owners to support and resolve incidents and to drive innovation and automation, tooling and data infrastructure development. We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, we have learning paths to software engineering, cloud engineering or Service Management available for those looking to advance their careers. You will have an opportunity to join our cloud or data academy as well to further your career and learn more about cloud technology. Responsibilities include: Working with our service delivery teams to help support data infrastructure Helping to complete backlog items to evolve client's data infrastructure Researching and identify solutions to cloud infrastructure issues Analysing and organising raw data Building data systems and pipelines Conducting data analysis and report on results Preparing data for prescriptive and predictive modelling Combining raw information from different sources Exploring ways to enhance data quality and reliability Identifying opportunities for data acquisition Developing analytical tools and programs Collaborating with data scientists and architects on several projects Asking customers targeted questions to quickly understand the root of the problem Tracking data related issues through to resolution, within agreed time limits Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Providing prompt and accurate feedback to customers Referring to internal database or external resources to provide accurate tech solutions Ensuring all issues are properly logged Prioritising and manage several open issues at one time Following up with clients to ensure their IT systems are fully functional after troubleshooting Preparing accurate and timely reports Documenting technical knowledge in the form of notes and manuals Maintaining strong relationships with clients About You You will be familiar with using various methods to transform raw data into useful data systems. To succeed in this data engineering position, you should have strong analytical skills and the ability to combine data from different sources. Data engineer skills also include familiarity with several programming languages and knowledge of learning machine methods. If you are detail-oriented, with excellent organizational skills and experience in this field, we'd like to hear from you. An understanding of Microsoft, AWS or GCP technologies and Python or Java is a plus. If you are naturally a helper, enjoy assisting people with data related issues and are able to explain technical details simply, we'd like to meet you. The role will have flexible working hours on a shift system and will possibly include occasional late night shifts or out of hours working. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. Requirements for the role To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering or the equivalent level of experience Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Understanding or additional certification in Microsoft, AWS, Google or similar technologies such as Terraform Technical expertise with data models, data mining, and segmentation techniques Knowledge of programming languages (e.g. Java and Python) Hands-on experience with SQL database design Great numerical and analytical skills Data engineering certification (e.g Microsoft or AWS Certified Data Engineer) is a plus Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Jira, ServiceNow) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal