ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
.NET Technical Lead- West London- up to 120k develop have partnered with an innovative tech solutions provider who have been delivering major digital transformation, rapid prototyping, AI, IoT and Software projects for clients in the Telco, Health-care, Media, for the last two decades. I am looking to hire a .NET Technical Lead to join their London team to work in their Customer Cloud Solutions team delivering innovative solutions for major customers across their portfolio and will be accountable for the team building high quality software. Tech Stack and experience; C# .NET TDD OOD Azure Function Apps Service Bus Azure DevOps Cosmos DB API Manager Active Directory Bicep App Insights Experience of working on high volume transactional systems would be desirable The client are looking for Engineers that are willing to be in the office 5 days a week in West London. In return you will be offered a competitive salary, competitive benefits and an opportunity to work on progressive projects with great technology. If this sounds like you then please click apply now! .NET Technical Lead- West London- up to 120k
Mar 29, 2024
Full time
.NET Technical Lead- West London- up to 120k develop have partnered with an innovative tech solutions provider who have been delivering major digital transformation, rapid prototyping, AI, IoT and Software projects for clients in the Telco, Health-care, Media, for the last two decades. I am looking to hire a .NET Technical Lead to join their London team to work in their Customer Cloud Solutions team delivering innovative solutions for major customers across their portfolio and will be accountable for the team building high quality software. Tech Stack and experience; C# .NET TDD OOD Azure Function Apps Service Bus Azure DevOps Cosmos DB API Manager Active Directory Bicep App Insights Experience of working on high volume transactional systems would be desirable The client are looking for Engineers that are willing to be in the office 5 days a week in West London. In return you will be offered a competitive salary, competitive benefits and an opportunity to work on progressive projects with great technology. If this sounds like you then please click apply now! .NET Technical Lead- West London- up to 120k
SINE Digital is the pre-eminent disruptive performance marketing agency with offices in London's West End and New York. We provide cutting-edge digital solutions for some of the biggest names in live entertainment, fashion and e-commerce. Our data-driven expertise in strategic digital marketing consultancy and digital marketing insight is built on years of commercial experience. ABOUT THE ROLE Reporting into the Chief Growth Officer, you will be responsible for strategising and overseeing paid social activity across Meta, TikTok, Snapchat, Pinterest, LinkedIn & Twitter to drive performance across brand and sales campaigns. You will be expected to lead the company into new social platforms and opportunities as the ever-changing landscape evolves. With prior experience in managing large paid social campaigns and budgets, you will have excellent knowledge of the buying platforms, be results-oriented and be able to work efficiently and effectively to deadlines. RESPONSIBILITIES Work alongside the wider paid media team to develop bespoke social strategies for each campaign and ensure 'best in class' performance Build and maintain relationships with social media partners, working with them to explore new and innovative opportunities, and stay ahead of all new trends and platforms across the digital media landscape Be on the cutting edge of social trends and new platform features, and ensure a constant test-and-learn approach across social channels Stay abreast of team training needs, develop training resources and run sessions to build the account team's knowledge and improve campaign performance Liaise with internal and external creative teams to ensure creative assets are developed in line with agency and account-level best practice and insights Devise testing roadmaps to run at an agency level to gain deep insights across our key verticals such as entertainment Consistently monitor channel fee income and profitability and uncover growth opportunities, working closely with the Head of Paid Media Collaborate with the tech team to ensure we are maximising our use of tech innovations to improve measurement, make use of new features, as well as assisting with building out dashboards to gain deeper insights Aid the pitching process by contributing to social strategy and helping to achieve a more diverse platform mix Ensure SINE has all the required online tools to efficiently and effectively uncover performance insights and opportunities in your channel. ABOUT YOU: 4+ years of deep experience and expertise in paid social advertising Strong understanding of the social landscape, including new and emerging trends and formats Proven track record of managing social partners and/or agency relationships Experience working across a range of client objectives Being a collaborative team player Strong technical knowledge is essential, ideally across several paid social platforms i.e. Meta, TikTok, Pinterest, and Snapchat, alongside a broad understanding of tracking and data Experience with setting up and troubleshooting pixel tracking for clients with varying complex or simple UX Ability to design and deliver bespoke training programmes for all levels of knowledge and ability Outstanding interpersonal, verbal and written communication skills Proven practical knowledge of Google Drive and/or Microsoft Office Applications, especially Sheets/Excel and Google Slides/PowerPoint Willingness to embody and champion SINE's values of Knowledge and Expertise, Transparency, Collaboration, Innovation and Passion Highly-developed problem-solving skills BENEFITS: 25-day holiday allowance excluding Bank Holidays (plus extra time off over the Christmas period) and one extra day's holiday accrued for every year of service 3pm finish on a Friday Hybrid working and working from home equipment allowance An abundance of free tickets to live events An incredible office environment in the heart of Fitzrovia with neighbourhood discounts on local restaurants, health and wellbeing and shopping Structured personal development, a customised training programme and opportunities to attend industry conferences An active social events calendar and opportunity to input into the social calendar Opportunities to help further shape the business culture and agency benefits. LOCATION Our stunning offices are based in the heart of Fitzrovia, minutes walk from Goodge Street, Tottenham Court Road and Warren Street stations. We currently operate a hybrid working week, including Tuesday-Thursday in the office with the option to work remotely on Mondays and Fridays. APPLY Please email via the button below with your updated CV and a cover letter stating why you are the right person for the role.
Mar 29, 2024
Full time
SINE Digital is the pre-eminent disruptive performance marketing agency with offices in London's West End and New York. We provide cutting-edge digital solutions for some of the biggest names in live entertainment, fashion and e-commerce. Our data-driven expertise in strategic digital marketing consultancy and digital marketing insight is built on years of commercial experience. ABOUT THE ROLE Reporting into the Chief Growth Officer, you will be responsible for strategising and overseeing paid social activity across Meta, TikTok, Snapchat, Pinterest, LinkedIn & Twitter to drive performance across brand and sales campaigns. You will be expected to lead the company into new social platforms and opportunities as the ever-changing landscape evolves. With prior experience in managing large paid social campaigns and budgets, you will have excellent knowledge of the buying platforms, be results-oriented and be able to work efficiently and effectively to deadlines. RESPONSIBILITIES Work alongside the wider paid media team to develop bespoke social strategies for each campaign and ensure 'best in class' performance Build and maintain relationships with social media partners, working with them to explore new and innovative opportunities, and stay ahead of all new trends and platforms across the digital media landscape Be on the cutting edge of social trends and new platform features, and ensure a constant test-and-learn approach across social channels Stay abreast of team training needs, develop training resources and run sessions to build the account team's knowledge and improve campaign performance Liaise with internal and external creative teams to ensure creative assets are developed in line with agency and account-level best practice and insights Devise testing roadmaps to run at an agency level to gain deep insights across our key verticals such as entertainment Consistently monitor channel fee income and profitability and uncover growth opportunities, working closely with the Head of Paid Media Collaborate with the tech team to ensure we are maximising our use of tech innovations to improve measurement, make use of new features, as well as assisting with building out dashboards to gain deeper insights Aid the pitching process by contributing to social strategy and helping to achieve a more diverse platform mix Ensure SINE has all the required online tools to efficiently and effectively uncover performance insights and opportunities in your channel. ABOUT YOU: 4+ years of deep experience and expertise in paid social advertising Strong understanding of the social landscape, including new and emerging trends and formats Proven track record of managing social partners and/or agency relationships Experience working across a range of client objectives Being a collaborative team player Strong technical knowledge is essential, ideally across several paid social platforms i.e. Meta, TikTok, Pinterest, and Snapchat, alongside a broad understanding of tracking and data Experience with setting up and troubleshooting pixel tracking for clients with varying complex or simple UX Ability to design and deliver bespoke training programmes for all levels of knowledge and ability Outstanding interpersonal, verbal and written communication skills Proven practical knowledge of Google Drive and/or Microsoft Office Applications, especially Sheets/Excel and Google Slides/PowerPoint Willingness to embody and champion SINE's values of Knowledge and Expertise, Transparency, Collaboration, Innovation and Passion Highly-developed problem-solving skills BENEFITS: 25-day holiday allowance excluding Bank Holidays (plus extra time off over the Christmas period) and one extra day's holiday accrued for every year of service 3pm finish on a Friday Hybrid working and working from home equipment allowance An abundance of free tickets to live events An incredible office environment in the heart of Fitzrovia with neighbourhood discounts on local restaurants, health and wellbeing and shopping Structured personal development, a customised training programme and opportunities to attend industry conferences An active social events calendar and opportunity to input into the social calendar Opportunities to help further shape the business culture and agency benefits. LOCATION Our stunning offices are based in the heart of Fitzrovia, minutes walk from Goodge Street, Tottenham Court Road and Warren Street stations. We currently operate a hybrid working week, including Tuesday-Thursday in the office with the option to work remotely on Mondays and Fridays. APPLY Please email via the button below with your updated CV and a cover letter stating why you are the right person for the role.
Your new company You will be joining a growing multi-site group who operate within the technology space. This is a company that has grown significantly in the last three years organically and by acquisition. You will be a key member of the finance team working closely with the Finance Director. Your new role Reporting into the FD and leading a small team, your role will take charge of overseeing the month end and management accounts / reporting for the main UK entity as well as the smaller-owned entities in the group. You'll lead the balance sheet close, reconcile the intercompany process and work closely with budget holders to help them understand their P&L, highlighting both risks and opportunities within the numbers. During the year-end process, you'll lead the liaison with auditors and tax accountants. What you'll need to succeed In order to be successful and in addition to your accounting qualification (ACA/ACCA/ICAS/equivalent), you should have proven experience within financial accounts and be confident in the more technical aspects. You should be comfortable partnering internally and externally with key stakeholders as well as taking a proactive hand in process improvement and streamlining. This is a hands on role with plenty of scope to develop whilst reporting into a very dynamic and engaging finance leader! If you are qualified, have some strong technical skills but dont have management experience, please get in touch as the company is open to support the right individual. What you'll get in return A competitive salary is on offer alongside hybrid working, 25 days annual leave, private medical, pension and a number of other flexible benefits. There is plenty of scope to develop as the company continues to expand so if you are looking to progress, this could be a great next step. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Chris Evans now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 29, 2024
Full time
Your new company You will be joining a growing multi-site group who operate within the technology space. This is a company that has grown significantly in the last three years organically and by acquisition. You will be a key member of the finance team working closely with the Finance Director. Your new role Reporting into the FD and leading a small team, your role will take charge of overseeing the month end and management accounts / reporting for the main UK entity as well as the smaller-owned entities in the group. You'll lead the balance sheet close, reconcile the intercompany process and work closely with budget holders to help them understand their P&L, highlighting both risks and opportunities within the numbers. During the year-end process, you'll lead the liaison with auditors and tax accountants. What you'll need to succeed In order to be successful and in addition to your accounting qualification (ACA/ACCA/ICAS/equivalent), you should have proven experience within financial accounts and be confident in the more technical aspects. You should be comfortable partnering internally and externally with key stakeholders as well as taking a proactive hand in process improvement and streamlining. This is a hands on role with plenty of scope to develop whilst reporting into a very dynamic and engaging finance leader! If you are qualified, have some strong technical skills but dont have management experience, please get in touch as the company is open to support the right individual. What you'll get in return A competitive salary is on offer alongside hybrid working, 25 days annual leave, private medical, pension and a number of other flexible benefits. There is plenty of scope to develop as the company continues to expand so if you are looking to progress, this could be a great next step. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Chris Evans now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Digital Project Manager Hybrid - London Up to £50,000 Do you have a strong background in client management and up-selling services? Ready to take the step up working in one of London's highest performing agencies? This leading agency prioritizes its staff and customers, ensuring the delivery of first-class service for their clients. Their outstanding success is backed by their 5 Google and Glassdoor reviews. The Opportunity This is a freshly created position working amongst a dedicated team of specialists. This business is experiencing huge growth and have recognised the need for a Digital Project Manager to hop on board! Since this company launched 10 years ago, they have grown to be one of London's top performing design and development agencies. Here's where your role begins Collaborating closely with the Managing Director, you will be responsible for managing and growing key accounts, facilitating the onboarding process, participating to sales pitches and presentations, and preparing project summaries. You'll work closely alongside development teams and take full ownership of projects. About You You'll come from working in an Agency setting, showing passion, enthusiasm and dedication while developing your Project Management expertise. You will have a proven track record of delivering digital marketing solutions, hands-on proficiency with Wordpress, familiarity with various project management tools, exceptional attention to detail, and strong time management skills. The Benefits A salary up to £50,000 (depending on experience), and flexible hybrid working. You'll also be entitled to: 25 days holiday + bank holidays. Private healthcare. Annual bonus. Social events. What next For an informal chat, please call Katie Winstanley on 07547 - 672 - 062 or email katie com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up-to-date CV, please click Apply and I look forward to reviewing your application.
Mar 29, 2024
Full time
Digital Project Manager Hybrid - London Up to £50,000 Do you have a strong background in client management and up-selling services? Ready to take the step up working in one of London's highest performing agencies? This leading agency prioritizes its staff and customers, ensuring the delivery of first-class service for their clients. Their outstanding success is backed by their 5 Google and Glassdoor reviews. The Opportunity This is a freshly created position working amongst a dedicated team of specialists. This business is experiencing huge growth and have recognised the need for a Digital Project Manager to hop on board! Since this company launched 10 years ago, they have grown to be one of London's top performing design and development agencies. Here's where your role begins Collaborating closely with the Managing Director, you will be responsible for managing and growing key accounts, facilitating the onboarding process, participating to sales pitches and presentations, and preparing project summaries. You'll work closely alongside development teams and take full ownership of projects. About You You'll come from working in an Agency setting, showing passion, enthusiasm and dedication while developing your Project Management expertise. You will have a proven track record of delivering digital marketing solutions, hands-on proficiency with Wordpress, familiarity with various project management tools, exceptional attention to detail, and strong time management skills. The Benefits A salary up to £50,000 (depending on experience), and flexible hybrid working. You'll also be entitled to: 25 days holiday + bank holidays. Private healthcare. Annual bonus. Social events. What next For an informal chat, please call Katie Winstanley on 07547 - 672 - 062 or email katie com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up-to-date CV, please click Apply and I look forward to reviewing your application.
PR ACCOUNT MANAGER OPPORTUNITY - Automotive EventsCirca £48k-£50k Can you ride a motorbike and have a license? Not often we get asked this one :-) What's your next ride? Do you have a motorcycle license & have worked in and PR or marketing communications ideally as an Account Manager or similar, we have just the best opportunity for you.We are looking for an Automotive Events - Account Manager for a super client based in Northants. Three of their most valued clients are all bike manufacturers and each of the key stakeholders in those brands ride, so there's plenty of opportunity to ride and enjoy life with them, so ideally, we need their account manager to have this same passion for the industry, as they have.As this will help to build a rapport and relationship. Is this a match and sounds like a great opportunity for you, please get in touch right away. PR Account Director Following a strategic review of business operations, our client is seeking a Public Relations Professional to join their team and lead their penetration into new markets and increase their brand visibility. Benefits of working for this company: Leading the Account Management of major global brands Office based role with European travel. Excellent Salary Package Contributory pension scheme Company motorcycle cash allowance Joining a talented team with a passion for the automotive industry! You must have a good understanding of the marketing mix including digital and traditional communication channels. The ability to plan and report on campaigns that leverage the benefits of each channel is essential. Accountable for client service, you will need to fully understand our client's markets, their business objectives and PR strategy including how they align. Be able to identify their target market, customer journey and relevant platforms and key messages. You will be responsible for driving organic growth by seeking out new opportunities to unlock additional briefs. You will play an active and leading role in developing and winning new business so must be able to contribute innovative ideas using your experience. If you have a passion to deliver first class service, thrive on the challenge of helping a small company grow and are willing to get stuck-in this could be the role for you. Key Responsibilities Account management including high level client interaction, PR planning, strategy management and activity tracking You'll be a lynchpin in your team and the key decision maker Hands-on responsibility for the successful delivery of events from creative brief to implementation to delivery Monitoring and evaluating projects relative to client's objectives and expectations, ensuring they are delivered against plans, budgets and KPIs. Build relationships and provide sound counsel to existing and new clients. Developing brand and product focused PR campaigns, thinking creatively about how to use different types of content to deliver against client objectives. Analysing PR coverage, interpreting data and providing written reports Have a full understanding of the budgeting procedures and take responsibility for profit margins. Conduct regular market research, seeking new initiatives to aid clients in their PR and wider marketing campaigns Interrogating client briefs, brainstorming fresh ideas and development of new business proposals Support agency growth including proactively identifying opportunities and approaching new business prospects including pitching Support company culture wholeheartedly, championing best practice and agency values Key Skills A flair for creativity and an eye for a story. Resilient with a sense of humour 10+ years' agency experience in an account management role Extensive knowledge of public relations strategies and protocols Keeping abreast of latest PR trends and developments Understand the tools that can be used to monitor campaign success Extensive account management and experience of developing new business Strong copywriter with a focus on attention to detail Solid project management skills Exceptional organisation skills with an ability to handle multiple projects at one time High levels of communication - both presentation and verbal Commercially minded with strong negotiation skills Proven track record of winning new clients and pitching for business Experience of managing a small team of staff THIS POSITION WOULD SUIT: PR Account Manager, Automotive PR Account Manager, PR Account Director, Account Director PR Account Manager, Motorcycle PR Account Manager.
Mar 29, 2024
Full time
PR ACCOUNT MANAGER OPPORTUNITY - Automotive EventsCirca £48k-£50k Can you ride a motorbike and have a license? Not often we get asked this one :-) What's your next ride? Do you have a motorcycle license & have worked in and PR or marketing communications ideally as an Account Manager or similar, we have just the best opportunity for you.We are looking for an Automotive Events - Account Manager for a super client based in Northants. Three of their most valued clients are all bike manufacturers and each of the key stakeholders in those brands ride, so there's plenty of opportunity to ride and enjoy life with them, so ideally, we need their account manager to have this same passion for the industry, as they have.As this will help to build a rapport and relationship. Is this a match and sounds like a great opportunity for you, please get in touch right away. PR Account Director Following a strategic review of business operations, our client is seeking a Public Relations Professional to join their team and lead their penetration into new markets and increase their brand visibility. Benefits of working for this company: Leading the Account Management of major global brands Office based role with European travel. Excellent Salary Package Contributory pension scheme Company motorcycle cash allowance Joining a talented team with a passion for the automotive industry! You must have a good understanding of the marketing mix including digital and traditional communication channels. The ability to plan and report on campaigns that leverage the benefits of each channel is essential. Accountable for client service, you will need to fully understand our client's markets, their business objectives and PR strategy including how they align. Be able to identify their target market, customer journey and relevant platforms and key messages. You will be responsible for driving organic growth by seeking out new opportunities to unlock additional briefs. You will play an active and leading role in developing and winning new business so must be able to contribute innovative ideas using your experience. If you have a passion to deliver first class service, thrive on the challenge of helping a small company grow and are willing to get stuck-in this could be the role for you. Key Responsibilities Account management including high level client interaction, PR planning, strategy management and activity tracking You'll be a lynchpin in your team and the key decision maker Hands-on responsibility for the successful delivery of events from creative brief to implementation to delivery Monitoring and evaluating projects relative to client's objectives and expectations, ensuring they are delivered against plans, budgets and KPIs. Build relationships and provide sound counsel to existing and new clients. Developing brand and product focused PR campaigns, thinking creatively about how to use different types of content to deliver against client objectives. Analysing PR coverage, interpreting data and providing written reports Have a full understanding of the budgeting procedures and take responsibility for profit margins. Conduct regular market research, seeking new initiatives to aid clients in their PR and wider marketing campaigns Interrogating client briefs, brainstorming fresh ideas and development of new business proposals Support agency growth including proactively identifying opportunities and approaching new business prospects including pitching Support company culture wholeheartedly, championing best practice and agency values Key Skills A flair for creativity and an eye for a story. Resilient with a sense of humour 10+ years' agency experience in an account management role Extensive knowledge of public relations strategies and protocols Keeping abreast of latest PR trends and developments Understand the tools that can be used to monitor campaign success Extensive account management and experience of developing new business Strong copywriter with a focus on attention to detail Solid project management skills Exceptional organisation skills with an ability to handle multiple projects at one time High levels of communication - both presentation and verbal Commercially minded with strong negotiation skills Proven track record of winning new clients and pitching for business Experience of managing a small team of staff THIS POSITION WOULD SUIT: PR Account Manager, Automotive PR Account Manager, PR Account Director, Account Director PR Account Manager, Motorcycle PR Account Manager.
IT & Facilities Manager Home Retailer Belfast The Role Zachary Daniels are delighted to be supporting this hugely successful homewares retailer with stores across Northern Ireland in the appointment of an IT & Facilities Manager to operate from their HQ in Belfast. Reporting into the Group Financial Director you will be accountable for successfully managing the companies IT and infrastructure facilities Main Accountabilities Accountable for the delivery of I.T. services - including hardware, software and network systems while being cybersecure and meeting data protection requirements across the island of Ireland Plan, organise, control and evaluate IT Support and Operations and how they are delivered into the business. Strategic development, management and operation of Group IT systems to deliver an effective and highly regarded I.T. service, ensuring technology resources are kept up to date. Take ownership of both IT disaster recovery planning, working with 3rd party providers and ensuring smooth day to day operations by troubleshooting and resolving issues to minimise downtime. Oversee the maintenance and operation of buildings and other infrastructures to ensure all facilities are functioning optimally and safely. Apply a structured methodology in the implementation of project plans to achieve the desired outcomes. Procure, negotiate, manage, and monitor of contracts provided by third parties ensuring effective service delivery and value for money. Managing routine maintenance program, negotiating with suppliers and contractors, managing building renovations and office moves. The successful candidate will display the following skill set: Experience dealing with hardware and cloud based infrastructure ideally with experience in IT Transformation projects impacting numerous departments and stakeholders across the business Proven experience as IT manager or similar role, working in a Windows server and multi-site environment. Strong knowledge of IT infrastructure, cybersecurity, and data protection. Leadership skills to manage third party contractors. Strong knowledge and understanding of Office 365 suite Familiarity with a variety of software, hardware, and network systems. Excellent communication skills for negotiating contracts and for managing projects. Please note this role will require travel to various sites and a driving license is a necessity. Facilities management is a small part of this role and therefore our client is happy to teach this aspect of the role to someone with the right aptitude - IT experience is paramount. BBBH30307
Mar 29, 2024
Full time
IT & Facilities Manager Home Retailer Belfast The Role Zachary Daniels are delighted to be supporting this hugely successful homewares retailer with stores across Northern Ireland in the appointment of an IT & Facilities Manager to operate from their HQ in Belfast. Reporting into the Group Financial Director you will be accountable for successfully managing the companies IT and infrastructure facilities Main Accountabilities Accountable for the delivery of I.T. services - including hardware, software and network systems while being cybersecure and meeting data protection requirements across the island of Ireland Plan, organise, control and evaluate IT Support and Operations and how they are delivered into the business. Strategic development, management and operation of Group IT systems to deliver an effective and highly regarded I.T. service, ensuring technology resources are kept up to date. Take ownership of both IT disaster recovery planning, working with 3rd party providers and ensuring smooth day to day operations by troubleshooting and resolving issues to minimise downtime. Oversee the maintenance and operation of buildings and other infrastructures to ensure all facilities are functioning optimally and safely. Apply a structured methodology in the implementation of project plans to achieve the desired outcomes. Procure, negotiate, manage, and monitor of contracts provided by third parties ensuring effective service delivery and value for money. Managing routine maintenance program, negotiating with suppliers and contractors, managing building renovations and office moves. The successful candidate will display the following skill set: Experience dealing with hardware and cloud based infrastructure ideally with experience in IT Transformation projects impacting numerous departments and stakeholders across the business Proven experience as IT manager or similar role, working in a Windows server and multi-site environment. Strong knowledge of IT infrastructure, cybersecurity, and data protection. Leadership skills to manage third party contractors. Strong knowledge and understanding of Office 365 suite Familiarity with a variety of software, hardware, and network systems. Excellent communication skills for negotiating contracts and for managing projects. Please note this role will require travel to various sites and a driving license is a necessity. Facilities management is a small part of this role and therefore our client is happy to teach this aspect of the role to someone with the right aptitude - IT experience is paramount. BBBH30307
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Mar 29, 2024
Full time
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Mar 29, 2024
Full time
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
About us Avencia is the first recruitment outsourcing provider dedicated to serving the Insurance industry. We help Hiring Managers, HR Directors, Procurement Leads and Heads of Resourcing get more from their transformational journey through personalised Recruitment Process Outsourcing (RPO), Managed Service Programme (MSP) and Contingent Workforce solutions. The role Business Support Services (BSS) is our Manchester based Shared Services Centre and responsible for enabling our Client Services Teams to provide service excellence. As a result of growing the services that we provide our Clients, we have a new opportunity for a BI Analyst to join BSS. As part of a team of two you'll be responsible for providing insight and analytics across the business via the creation and enhancement of dashboards and reports. This will include weekly, monthly, quarterly and annual MI & BI reporting and RPO and MSP board packs to our Clients. In collaboration with the BI Manager you'll be expected to improve the efficiency and quality of the data visualisations we produce and a key aspect of your role will be to conduct analytical reviews of our recruitment data and external data to develop market insights When onboarding a new Client or service you'll be expected to lead the entire development life cycle from requirements capture, design ,data extraction, data modelling, report creation, deployment and testing. Key accountabilities Building, enhancing and maintaining tools, reporting and dashboards both in Excel, PPT and Power BI or other business intelligence tools Extract, validate and cleanse data from multiple source systems and perform data cleansing, transformation, exploration, analysis and visualisations for relevant Client & Client Services stakeholders Identification of opportunities to design, build, test and deploy new BI solutions that will add value and enhance the services already provided Deliver improvements in data quality, database and reporting efficiency Diagnose root cause for complex data errors and recommend and create solutions Producing ad-hoc and cyclical business reports to influence business decisions Stakeholder management and project delivery Skills & experience You'll have experience of extracting data and building BI dashboards from SaaS based HRIS and or ATS/VMS/CRM systems You'll have a passion for data, storytelling and a proven understanding of how it can be used to analyse performance and provide opportunity PowerBI or visualisation software and Advanced Excel (Macros, VBA, PowerQuery) Reviewing, analysing and manipulating data to present clear and concise management information reports Experience working with incidents, service requests, changes and problems. You'll combine a customer service outlook with a keen interest in systems and analytical approach to solving problems logically You'll need excellent organisational, stakeholder and time management skills Delivering a best-in-class customer service experience to clients and internal stakeholders and colleagues Being an SME for Key Business Metrics and logic used across the business for performance analytics You will be comfortable working autonomously Other The opportunity to join a maturing business with the security of a long-established parent company. Avencia is armed with a clear vision for expansion so if you're excited by a role that places you at the heart of our business and our clients - this is the role for you. In return, you'll receive a competitive salary and bonus, full systems training, a wellbeing support programme and numerous other benefits. Our preference is for the role to be based in Manchester but we will consider remote workers with reasonably frequent travel to Manchester.
Mar 29, 2024
Full time
About us Avencia is the first recruitment outsourcing provider dedicated to serving the Insurance industry. We help Hiring Managers, HR Directors, Procurement Leads and Heads of Resourcing get more from their transformational journey through personalised Recruitment Process Outsourcing (RPO), Managed Service Programme (MSP) and Contingent Workforce solutions. The role Business Support Services (BSS) is our Manchester based Shared Services Centre and responsible for enabling our Client Services Teams to provide service excellence. As a result of growing the services that we provide our Clients, we have a new opportunity for a BI Analyst to join BSS. As part of a team of two you'll be responsible for providing insight and analytics across the business via the creation and enhancement of dashboards and reports. This will include weekly, monthly, quarterly and annual MI & BI reporting and RPO and MSP board packs to our Clients. In collaboration with the BI Manager you'll be expected to improve the efficiency and quality of the data visualisations we produce and a key aspect of your role will be to conduct analytical reviews of our recruitment data and external data to develop market insights When onboarding a new Client or service you'll be expected to lead the entire development life cycle from requirements capture, design ,data extraction, data modelling, report creation, deployment and testing. Key accountabilities Building, enhancing and maintaining tools, reporting and dashboards both in Excel, PPT and Power BI or other business intelligence tools Extract, validate and cleanse data from multiple source systems and perform data cleansing, transformation, exploration, analysis and visualisations for relevant Client & Client Services stakeholders Identification of opportunities to design, build, test and deploy new BI solutions that will add value and enhance the services already provided Deliver improvements in data quality, database and reporting efficiency Diagnose root cause for complex data errors and recommend and create solutions Producing ad-hoc and cyclical business reports to influence business decisions Stakeholder management and project delivery Skills & experience You'll have experience of extracting data and building BI dashboards from SaaS based HRIS and or ATS/VMS/CRM systems You'll have a passion for data, storytelling and a proven understanding of how it can be used to analyse performance and provide opportunity PowerBI or visualisation software and Advanced Excel (Macros, VBA, PowerQuery) Reviewing, analysing and manipulating data to present clear and concise management information reports Experience working with incidents, service requests, changes and problems. You'll combine a customer service outlook with a keen interest in systems and analytical approach to solving problems logically You'll need excellent organisational, stakeholder and time management skills Delivering a best-in-class customer service experience to clients and internal stakeholders and colleagues Being an SME for Key Business Metrics and logic used across the business for performance analytics You will be comfortable working autonomously Other The opportunity to join a maturing business with the security of a long-established parent company. Avencia is armed with a clear vision for expansion so if you're excited by a role that places you at the heart of our business and our clients - this is the role for you. In return, you'll receive a competitive salary and bonus, full systems training, a wellbeing support programme and numerous other benefits. Our preference is for the role to be based in Manchester but we will consider remote workers with reasonably frequent travel to Manchester.
1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
Mar 29, 2024
Full time
1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
I am looking for an experienced Business Intelligence Developer to join one of our biggest clients on a 12 month temporary contract to support the development, implementation, and maintenance of systems in line with business requirements. The position will interact with technical and non-technical colleagues, who will range from peers to leadership level. This is initially a 12 month contract with a strong likelihood of extension. Produce reports and data extracts using SQL, SSRS and MS Excel Maintenance of all database systems Support and develop systems in line with business requirements Activities related data warehouse development and support Demonstrate commitment to root cause analysis to ensure prevention of re occurrence Demonstrate the ability to apply past experiences and processes to current assignments Education and experience: Bachelor's or Masters in Computer Science or any other Information Technology related discipline 2+ years experience Competence and working knowledge of Microsoft SQL Server Management Studio, Microsoft SQL Server 2008 BI Stack/Data Tools (and higher), Source Code Management/Microsoft Team Foundation Server (desirable), Microsoft Excel, Microsoft Access, Relational Data Analysis and reporting Working to Project plans and user aspirations Experience in Data Warehouse support and understanding of design Company Benefits: Hybrid working - Monday and Friday WFH Free onsite parking Flexible working hours Progression and development For more information regarding this position please contact Suliman To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Mar 29, 2024
Full time
I am looking for an experienced Business Intelligence Developer to join one of our biggest clients on a 12 month temporary contract to support the development, implementation, and maintenance of systems in line with business requirements. The position will interact with technical and non-technical colleagues, who will range from peers to leadership level. This is initially a 12 month contract with a strong likelihood of extension. Produce reports and data extracts using SQL, SSRS and MS Excel Maintenance of all database systems Support and develop systems in line with business requirements Activities related data warehouse development and support Demonstrate commitment to root cause analysis to ensure prevention of re occurrence Demonstrate the ability to apply past experiences and processes to current assignments Education and experience: Bachelor's or Masters in Computer Science or any other Information Technology related discipline 2+ years experience Competence and working knowledge of Microsoft SQL Server Management Studio, Microsoft SQL Server 2008 BI Stack/Data Tools (and higher), Source Code Management/Microsoft Team Foundation Server (desirable), Microsoft Excel, Microsoft Access, Relational Data Analysis and reporting Working to Project plans and user aspirations Experience in Data Warehouse support and understanding of design Company Benefits: Hybrid working - Monday and Friday WFH Free onsite parking Flexible working hours Progression and development For more information regarding this position please contact Suliman To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Mar 29, 2024
Full time
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Mar 29, 2024
Full time
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Role: Desktop Support Technician Pay rate: £16 per hour + Holiday payStart: ImmediateLocation: Oxford, fully office based (Monday to Friday)Expected duration: 12 months (With a possibility of extending or converting to permanent) Job Description Our client is a world leader in travel e-commerce and technology. They are looking for a Desktop Support Technician to join their business. The role supports the company's internal customers utilising the latest technology and providing the highest level of customer service.In this role you will be helping internal employees troubleshoot tech issues and will either resolve or triage and escalate to the correct team. You will also support with onboarding and offboarding user accounts and preparing equipment to be sent out to remote employees. Responsibilities Troubleshoot most hardware issues, some software issues, and triage more complex issues before escalating tickets to the next tier or team. Demonstrate independent ownership of T1 tickets, and actively seek opportunities to deepen your expertise by working on T2 tickets with peer supervision. Responsible for the timely completion of all on-boarding and off-boarding of user accounts and equipment. Select at least one Corp system to learn how to administer gather, organise, and present all relevant information/data to efficiently assess an issue. This information may help them Requirements 1+ years' experience with IT / Retail Service Desk Computer Science degree desirable or equivalent working experience in similar role. Systems, Asset Management, Workday knowledge, SAAS Management Knowledge of corporate desktop technologies including Microsoft Windows Operating systems, Mac OS, Active Directory, Microsoft Exchange, Microsoft O365 Jira, Intune / JAMF, endpoint protection tools, basic security, Mobile Device Management, Video Conference Good time management skills / able to swap tasks quickly The ability to explain technical concepts to a non-technical audience The ability to troubleshoot and triage, but not necessarily solve, issues in a logical manner The ability to lift objects up to 20 KG
Mar 29, 2024
Full time
Role: Desktop Support Technician Pay rate: £16 per hour + Holiday payStart: ImmediateLocation: Oxford, fully office based (Monday to Friday)Expected duration: 12 months (With a possibility of extending or converting to permanent) Job Description Our client is a world leader in travel e-commerce and technology. They are looking for a Desktop Support Technician to join their business. The role supports the company's internal customers utilising the latest technology and providing the highest level of customer service.In this role you will be helping internal employees troubleshoot tech issues and will either resolve or triage and escalate to the correct team. You will also support with onboarding and offboarding user accounts and preparing equipment to be sent out to remote employees. Responsibilities Troubleshoot most hardware issues, some software issues, and triage more complex issues before escalating tickets to the next tier or team. Demonstrate independent ownership of T1 tickets, and actively seek opportunities to deepen your expertise by working on T2 tickets with peer supervision. Responsible for the timely completion of all on-boarding and off-boarding of user accounts and equipment. Select at least one Corp system to learn how to administer gather, organise, and present all relevant information/data to efficiently assess an issue. This information may help them Requirements 1+ years' experience with IT / Retail Service Desk Computer Science degree desirable or equivalent working experience in similar role. Systems, Asset Management, Workday knowledge, SAAS Management Knowledge of corporate desktop technologies including Microsoft Windows Operating systems, Mac OS, Active Directory, Microsoft Exchange, Microsoft O365 Jira, Intune / JAMF, endpoint protection tools, basic security, Mobile Device Management, Video Conference Good time management skills / able to swap tasks quickly The ability to explain technical concepts to a non-technical audience The ability to troubleshoot and triage, but not necessarily solve, issues in a logical manner The ability to lift objects up to 20 KG
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 29, 2024
Full time
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Our client is a managed services company who operate in two school based in Chesham and Egham. Together we are recruiting for an experienced Schools based IT Technician on a permanent basis to start on Monday 11th March 2024. General duties include: - Maintaining each school's network, including management of daily backups, anti-virus tools and software licenses - Ensuring anti-virus updates and Microsoft Security updates are kept current on schools networks - Setting up, deploying and re-image desktops and hardware. - Maintaining network user accounts, profiles, permissions and the addition and deletion of users To Qualify: - Networking fundamentals (LAN, WAN, Switches, DHCP & DNS) - Experience supporting Microsoft Windows Server 2003, 2008 and 20012, Windows 7 and Windows 8 Professional, Apple & IOS operating systems - Active Directory, Group Policy and Server builds and configurations management - Previous IT experience within primary / secondary schools Please consider applying if you meet the criteria.
Mar 29, 2024
Full time
Our client is a managed services company who operate in two school based in Chesham and Egham. Together we are recruiting for an experienced Schools based IT Technician on a permanent basis to start on Monday 11th March 2024. General duties include: - Maintaining each school's network, including management of daily backups, anti-virus tools and software licenses - Ensuring anti-virus updates and Microsoft Security updates are kept current on schools networks - Setting up, deploying and re-image desktops and hardware. - Maintaining network user accounts, profiles, permissions and the addition and deletion of users To Qualify: - Networking fundamentals (LAN, WAN, Switches, DHCP & DNS) - Experience supporting Microsoft Windows Server 2003, 2008 and 20012, Windows 7 and Windows 8 Professional, Apple & IOS operating systems - Active Directory, Group Policy and Server builds and configurations management - Previous IT experience within primary / secondary schools Please consider applying if you meet the criteria.
Jisc is looking for a Head of Risk Management to join our team on a full-time, permanent basis. This role is Hybrid with the flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park). In return, you will receive a competitive salary from £45,000 per annum . About Us: Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. About the role: As our Head of Risk Management , your role is pivotal to providing the business and stakeholders assurances that risks are being managed within agreed risk appetite tolerances. You will manage a team and have a visible profile across the organisation, working with colleagues to support in the education and overall understanding and implementation of risk management principles and frameworks. Responsibilities as our Head of Risk Management: Taking responsibility for embedding risk management framework and tools across Jisc, ensuring engagement at all levels strategic, operational, directorate, programme and project Accountability for improving and developing risk processes and risk management platforms to manage, analyse and report risks internally and to our Audit and Risk Management Committee and Jisc Board; and developing policies, systems, processes and tools as the business changes and develops and ensure they remain up to date and relevant Developing escalation frameworks from project/programme to directorate or operational level and providing training, expertise and guidance across the business on management of risks, issues and opportunities Embedding risk appetite into risk framework and ensuring the risk appetite is up to date and aligned with business strategy and priorities Overseeing and monitoring all risk management activities across the organisation to ensure compilance with the agreed risk framework from senior leadership to project level The development of the risk framework and risk management as a tool for decision making and support senior managers across Jisc plan for this and implement it with their teams; as well as growing the risk register manager model within the risk framework, upskilling colleagues and growing risk maturity across the business Ensuring the risk framework and risk management practices within the business are compliant with ISO9001 and ISO27001 standards. Participate in internal and external audits as required to demonstrate and evidence compliance What we re looking for in our Head of Risk Management: Substantial experience in risk management and risk management design and implementation Experience in creation and management of high-level, trust based partnerships across the organisation Proven experience in developing and implementing risk frameworks Experience in project management and software implementation, from requirement gathering through to procurement, implementation, launch, training and embedding Experience in presenting, leading and facilitation of risk workshops and use of risk management tools Experience in writing policy documents and designing processes that are efficient and effective Experience of using Pentana risk management tool desirable Don t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can t tick every box but we realise the perfect candidate doesn t exist. So, if you can do most of what we re looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work at Jisc: At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we re inclusive and we are committed to furthering our culture of inclusion. We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work. What can we offer you as our Head of Risk Management? Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas A generous pension scheme A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks A generous budget to support you with external learning and Continuous professional development Allocated allowance of up to £250 to equip your home office A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning Mental health first aid trained staff and supportive environment Financial well-being support The opportunity to donate to charity tax-free with our Payroll Giving benefit A wide range of discounts from retailers and big-name high-street stores Cycle to work scheme Employee recognition awards and travel loans Additional Flexible benefits include Holiday Buying - Purchase 1-5 days additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech If you have the skills and experience, we require for this role and are looking for a new challenge then please click apply today to be forwarded to our online recruitment portal and become our new Head of Risk Management. Thank you for your interest in Jisc.
Mar 28, 2024
Full time
Jisc is looking for a Head of Risk Management to join our team on a full-time, permanent basis. This role is Hybrid with the flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park). In return, you will receive a competitive salary from £45,000 per annum . About Us: Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. About the role: As our Head of Risk Management , your role is pivotal to providing the business and stakeholders assurances that risks are being managed within agreed risk appetite tolerances. You will manage a team and have a visible profile across the organisation, working with colleagues to support in the education and overall understanding and implementation of risk management principles and frameworks. Responsibilities as our Head of Risk Management: Taking responsibility for embedding risk management framework and tools across Jisc, ensuring engagement at all levels strategic, operational, directorate, programme and project Accountability for improving and developing risk processes and risk management platforms to manage, analyse and report risks internally and to our Audit and Risk Management Committee and Jisc Board; and developing policies, systems, processes and tools as the business changes and develops and ensure they remain up to date and relevant Developing escalation frameworks from project/programme to directorate or operational level and providing training, expertise and guidance across the business on management of risks, issues and opportunities Embedding risk appetite into risk framework and ensuring the risk appetite is up to date and aligned with business strategy and priorities Overseeing and monitoring all risk management activities across the organisation to ensure compilance with the agreed risk framework from senior leadership to project level The development of the risk framework and risk management as a tool for decision making and support senior managers across Jisc plan for this and implement it with their teams; as well as growing the risk register manager model within the risk framework, upskilling colleagues and growing risk maturity across the business Ensuring the risk framework and risk management practices within the business are compliant with ISO9001 and ISO27001 standards. Participate in internal and external audits as required to demonstrate and evidence compliance What we re looking for in our Head of Risk Management: Substantial experience in risk management and risk management design and implementation Experience in creation and management of high-level, trust based partnerships across the organisation Proven experience in developing and implementing risk frameworks Experience in project management and software implementation, from requirement gathering through to procurement, implementation, launch, training and embedding Experience in presenting, leading and facilitation of risk workshops and use of risk management tools Experience in writing policy documents and designing processes that are efficient and effective Experience of using Pentana risk management tool desirable Don t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can t tick every box but we realise the perfect candidate doesn t exist. So, if you can do most of what we re looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work at Jisc: At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we re inclusive and we are committed to furthering our culture of inclusion. We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work. What can we offer you as our Head of Risk Management? Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas A generous pension scheme A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks A generous budget to support you with external learning and Continuous professional development Allocated allowance of up to £250 to equip your home office A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning Mental health first aid trained staff and supportive environment Financial well-being support The opportunity to donate to charity tax-free with our Payroll Giving benefit A wide range of discounts from retailers and big-name high-street stores Cycle to work scheme Employee recognition awards and travel loans Additional Flexible benefits include Holiday Buying - Purchase 1-5 days additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech If you have the skills and experience, we require for this role and are looking for a new challenge then please click apply today to be forwarded to our online recruitment portal and become our new Head of Risk Management. Thank you for your interest in Jisc.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.