Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 18, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
At EF World Journeys, we believe that the best way to learn about the world is to experience it. EF Go Ahead Tours and EF Ultimate Break are divisions of EF World Journeys, and we strive to make world travel easy. We want to empower travelers of all ages to get out there and experience something new on our guided tours. If you share this passion for opening the world, come work with us! On the Engineering team you'll join a group of engineers, product professionals, analysts, and UX/UI designers that build the applications and systems that make travel happen. We power every step of our customer's journey - from the e-commerce experience on the web, to creating personalized itineraries, to enhancing the travel experience through our mobile app. What you'll do As a Senior Salesforce Engineer, you will contribute to and support the systems that power our sales and service teams. In this role you will: Leverage Salesforce programming languages and frameworks (such as Apex, Visualforce Page, Aura, Lightning Web Components, and Sales Cloud products) to deliver strategic sales solutions Work with Engineering leadership to advise on process and developer experience changes that will help empower our engineering teams to work quickly, smoothly, and autonomously Continuously improve the design, quality, and performance of all aspects of our Salesforce footprint Collaborate frequently with other engineering teams to streamline Salesforce integrations with related systems (order management, customer service telephony, data warehouse, and more) Be a leader when it comes to Salesforce technology choices. You'll work with leadership and engineering teams to define, document, and evangelize best practices and help adopt and evolve the use of new offerings Who you are You are passionate about Salesforce development and thrive in a collaborative environment You have a strong aptitude and desire to learn new technologies, give and receive feedback, and grow outside of your comfort zone You are experienced in the Salesforce ecosystem of technologies and how they can empower a business, and can guide others to understand the best practices and appropriate usage of those technologies You are looking to grow, evolve, and improve engineering practices on your team and across the organization What you'll be doing on the World Journey's team Your first week, you will Onboard as an EF employee and World Journeys engineer - and maybe finish up some related paperwork Meet with your manager to set up the tech, the accounts, the meetings, and the relationships you'll need to be successful Meet your team and your team lead, explore our code, and start contributing some code of your own Your first month, you will Learn about our travel products and the business context of our projects, through trainings, guidance from your manager, and your own exploration Acquaint yourself with team processes, technical standards, and how we measure success, through trainings, guidance from your team lead, and your own contributions Begin shaping a professional development plan with your manager wherein you'll grow your technical and professional knowledge and build connections to peers across our teams Your first three months, you will Help define team goals to realize business opportunities, contribute to the strategy for achieving those goals, and own projects related to that work Collaborate across engineering domains to review work, help solve complex problems, and deepen your understanding of business offerings and engineering platforms Regularly meet with your manager to reflect on progress and sustain professional development Why you'll love working here Work in our beautiful Cambridge office or remote, where you'll enjoy comprehensive professional development, frequent social programming, and employee-run DEIB Resource Groups and clubs. You can expect: The opportunity to travel on one of our tours every year with no cost and no impact on your paid vacation. Four weeks paid vacation, ten paid holidays & two floating holidays. Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts. 25% company match on your 401(k) contribution. Excellent medical, dental, and vision coverage, along with life and disability insurance. Paid international business travel. Wellness benefits and a yearly fitness reimbursement. EF program discounts include travel, language schools, childcare, and more. Dependent care, healthcare, and commuter flexible spending accounts (FSAs). Discounts at local venues and businesses. About EF Education First At EF, we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs, focused on language, travel, cultural exchange, and academics, turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about, we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience, and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at .
May 18, 2024
Full time
At EF World Journeys, we believe that the best way to learn about the world is to experience it. EF Go Ahead Tours and EF Ultimate Break are divisions of EF World Journeys, and we strive to make world travel easy. We want to empower travelers of all ages to get out there and experience something new on our guided tours. If you share this passion for opening the world, come work with us! On the Engineering team you'll join a group of engineers, product professionals, analysts, and UX/UI designers that build the applications and systems that make travel happen. We power every step of our customer's journey - from the e-commerce experience on the web, to creating personalized itineraries, to enhancing the travel experience through our mobile app. What you'll do As a Senior Salesforce Engineer, you will contribute to and support the systems that power our sales and service teams. In this role you will: Leverage Salesforce programming languages and frameworks (such as Apex, Visualforce Page, Aura, Lightning Web Components, and Sales Cloud products) to deliver strategic sales solutions Work with Engineering leadership to advise on process and developer experience changes that will help empower our engineering teams to work quickly, smoothly, and autonomously Continuously improve the design, quality, and performance of all aspects of our Salesforce footprint Collaborate frequently with other engineering teams to streamline Salesforce integrations with related systems (order management, customer service telephony, data warehouse, and more) Be a leader when it comes to Salesforce technology choices. You'll work with leadership and engineering teams to define, document, and evangelize best practices and help adopt and evolve the use of new offerings Who you are You are passionate about Salesforce development and thrive in a collaborative environment You have a strong aptitude and desire to learn new technologies, give and receive feedback, and grow outside of your comfort zone You are experienced in the Salesforce ecosystem of technologies and how they can empower a business, and can guide others to understand the best practices and appropriate usage of those technologies You are looking to grow, evolve, and improve engineering practices on your team and across the organization What you'll be doing on the World Journey's team Your first week, you will Onboard as an EF employee and World Journeys engineer - and maybe finish up some related paperwork Meet with your manager to set up the tech, the accounts, the meetings, and the relationships you'll need to be successful Meet your team and your team lead, explore our code, and start contributing some code of your own Your first month, you will Learn about our travel products and the business context of our projects, through trainings, guidance from your manager, and your own exploration Acquaint yourself with team processes, technical standards, and how we measure success, through trainings, guidance from your team lead, and your own contributions Begin shaping a professional development plan with your manager wherein you'll grow your technical and professional knowledge and build connections to peers across our teams Your first three months, you will Help define team goals to realize business opportunities, contribute to the strategy for achieving those goals, and own projects related to that work Collaborate across engineering domains to review work, help solve complex problems, and deepen your understanding of business offerings and engineering platforms Regularly meet with your manager to reflect on progress and sustain professional development Why you'll love working here Work in our beautiful Cambridge office or remote, where you'll enjoy comprehensive professional development, frequent social programming, and employee-run DEIB Resource Groups and clubs. You can expect: The opportunity to travel on one of our tours every year with no cost and no impact on your paid vacation. Four weeks paid vacation, ten paid holidays & two floating holidays. Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts. 25% company match on your 401(k) contribution. Excellent medical, dental, and vision coverage, along with life and disability insurance. Paid international business travel. Wellness benefits and a yearly fitness reimbursement. EF program discounts include travel, language schools, childcare, and more. Dependent care, healthcare, and commuter flexible spending accounts (FSAs). Discounts at local venues and businesses. About EF Education First At EF, we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs, focused on language, travel, cultural exchange, and academics, turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about, we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience, and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at .
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 18, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Platform Manager - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 18, 2024
Full time
Platform Manager - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior Technical Analyst Cambridge/Chelmsford 37,000 - 43,000 A fantastic opportunity for an experienced Technical Analyst or Infrastructure Engineer to join a dynamic team with one of our key clients. Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support activities, document outcomes, and escalate issues. Install, operate, and enhance systems, adhering to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills / Qualifications Required: Degree or equivalent with professional qualification. Experience with virtualized hosts and Storage Area Networks. Knowledge of Active Directory and Microsoft Windows Server. Experience in VMWare solutions and Microsoft Azure. Good verbal and written communication skills. Experience in Palo Alto firewall administration. Practical experience in shared database management. If this exciting opportunity to work as a Senior Technical Analyst sounds like your next position then click APPLY NOW! Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
May 17, 2024
Full time
Senior Technical Analyst Cambridge/Chelmsford 37,000 - 43,000 A fantastic opportunity for an experienced Technical Analyst or Infrastructure Engineer to join a dynamic team with one of our key clients. Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support activities, document outcomes, and escalate issues. Install, operate, and enhance systems, adhering to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills / Qualifications Required: Degree or equivalent with professional qualification. Experience with virtualized hosts and Storage Area Networks. Knowledge of Active Directory and Microsoft Windows Server. Experience in VMWare solutions and Microsoft Azure. Good verbal and written communication skills. Experience in Palo Alto firewall administration. Practical experience in shared database management. If this exciting opportunity to work as a Senior Technical Analyst sounds like your next position then click APPLY NOW! Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
May 17, 2024
Full time
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
This is an exciting opportunity to join a dynamic online hospitality brand. The business has ambitious growth plans. The UX designer will be responsible for the online UX that the business offers customers, suppliers, and internal teams. We are looking for an expert in digital B2C UX to help the business service its customers online as it evolves and expands its product offering in line with ever changing customer needs and market forces. You will provide UX expertise to a cross functional web site Product team of a Business Analyst, Product Owner, Conversion Rate Optimisation Specialist and Web Developers. You will help iteratively evolve and improve the UX of our responsive websites as we look to scale up our business. Our websites are developed and maintained by internal teams. We need a great communicator, with exceptional design skills, someone with energy who embraces change plus is prepared to go that extra mile to achieve business objectives. The UX Designer would liaise with internal stakeholders to guarantee a coherent and brand aligned web site design and user experience. Essential Skills and Experience: UX design in B2C Digital for a large business that sells experiences. Expertise with designing customer journeys and improving usability. Designing responsive UX for ecommerce concepts like product search, displaying product information, online payments and check out journey, user accounts and post-sale functionality. Proven track record delivering superb UX, strong portfolio of past achievement. Working using agile processes Running design workshops, retrospectives, a fail-fast approach, iterative and incremental change Data driven decision making. Conducting user research and user testing Utilising data from multi variant testing Accessing and using analytics data Excellent communication, listening and presentation skills including taking ownership. Strong technical design knowledge and skills Responsive web technologies like HTML, CSS, Javascript, mock-up and wireframe tools, user journey modelling tools, design tools Honours degree in Design Hybrid (2 days in office and 3 from home)
May 17, 2024
Full time
This is an exciting opportunity to join a dynamic online hospitality brand. The business has ambitious growth plans. The UX designer will be responsible for the online UX that the business offers customers, suppliers, and internal teams. We are looking for an expert in digital B2C UX to help the business service its customers online as it evolves and expands its product offering in line with ever changing customer needs and market forces. You will provide UX expertise to a cross functional web site Product team of a Business Analyst, Product Owner, Conversion Rate Optimisation Specialist and Web Developers. You will help iteratively evolve and improve the UX of our responsive websites as we look to scale up our business. Our websites are developed and maintained by internal teams. We need a great communicator, with exceptional design skills, someone with energy who embraces change plus is prepared to go that extra mile to achieve business objectives. The UX Designer would liaise with internal stakeholders to guarantee a coherent and brand aligned web site design and user experience. Essential Skills and Experience: UX design in B2C Digital for a large business that sells experiences. Expertise with designing customer journeys and improving usability. Designing responsive UX for ecommerce concepts like product search, displaying product information, online payments and check out journey, user accounts and post-sale functionality. Proven track record delivering superb UX, strong portfolio of past achievement. Working using agile processes Running design workshops, retrospectives, a fail-fast approach, iterative and incremental change Data driven decision making. Conducting user research and user testing Utilising data from multi variant testing Accessing and using analytics data Excellent communication, listening and presentation skills including taking ownership. Strong technical design knowledge and skills Responsive web technologies like HTML, CSS, Javascript, mock-up and wireframe tools, user journey modelling tools, design tools Honours degree in Design Hybrid (2 days in office and 3 from home)
Having manufactured aluminium since 1933, Bridgnorth Aluminium has firmly established itself as a trusted supplier of rolled aluminium products, producing over 100,000 tonnes per year. Our knowledge and experience span many decades, evident in the work we do today. To support succession planning, our IT Team are looking for a Business Systems Analyst, ideally with strong development skills to succeed the Senior Business Analyst during a maximum of two years. The role will develop into being the lead stakeholder for business systems and development function of the team. This role is vital to the company's technology initiatives and future success. Reporting to the IT Senior Manager (Head of IT), this role plays a critical role in enhancing operational efficiency, streamlining processes, and driving innovation within the organization. Key Responsibilities: Analyse and document the business processes for existing in-house systems. Understand data structures and their relationships to the business processes. Progress knowledge transfer by working closely with Senior Business Analyst and subject matter experts. Troubleshoot, support and develop new and existing in-house systems. Develop the function of Dev/Ops in the IT Team to mentor existing and new team members. Identify opportunities to improve business processes and user experience. Develop future systems strategy with the Head of IT Due to the nature of this role, the majority of work requires attendance on-site, to work closely with expert users and the Senior Systems Analyst for knowledge transfer. The role will involve working in the technical environment of: Microsoft SQL Server C# in Visual Studio / ASP.net / VB Web forms front end SysPro ERP and then SAP S/4HANA in the future Requirements: Proven career track record of Business Analysis and Software Development Strong problem-solving and collaboration skills Technical knowledge of MS-SQL and C# development Advantageous skills and experience: Experience of working with manufacturing processes Business Analysis qualification SQL Database administration, reporting and development (SSRS / SSIS / SSAS) Development within Android Studio Knowledge of project management methodologies Working hours : 36.25 hours Monday to Friday Working pattern : Flexitime Salary range : 45,000 to 55,000 per annum Reporting to: Head of IT Benefits Package: Annual Management Bonus Annual Service/ Attendance Bonus Pension matched up to 7% 4 x Annual Salary Life Assurance Health Cash Plan Cycle to Work, Tech & Car scheme Wellbeing Support
May 17, 2024
Full time
Having manufactured aluminium since 1933, Bridgnorth Aluminium has firmly established itself as a trusted supplier of rolled aluminium products, producing over 100,000 tonnes per year. Our knowledge and experience span many decades, evident in the work we do today. To support succession planning, our IT Team are looking for a Business Systems Analyst, ideally with strong development skills to succeed the Senior Business Analyst during a maximum of two years. The role will develop into being the lead stakeholder for business systems and development function of the team. This role is vital to the company's technology initiatives and future success. Reporting to the IT Senior Manager (Head of IT), this role plays a critical role in enhancing operational efficiency, streamlining processes, and driving innovation within the organization. Key Responsibilities: Analyse and document the business processes for existing in-house systems. Understand data structures and their relationships to the business processes. Progress knowledge transfer by working closely with Senior Business Analyst and subject matter experts. Troubleshoot, support and develop new and existing in-house systems. Develop the function of Dev/Ops in the IT Team to mentor existing and new team members. Identify opportunities to improve business processes and user experience. Develop future systems strategy with the Head of IT Due to the nature of this role, the majority of work requires attendance on-site, to work closely with expert users and the Senior Systems Analyst for knowledge transfer. The role will involve working in the technical environment of: Microsoft SQL Server C# in Visual Studio / ASP.net / VB Web forms front end SysPro ERP and then SAP S/4HANA in the future Requirements: Proven career track record of Business Analysis and Software Development Strong problem-solving and collaboration skills Technical knowledge of MS-SQL and C# development Advantageous skills and experience: Experience of working with manufacturing processes Business Analysis qualification SQL Database administration, reporting and development (SSRS / SSIS / SSAS) Development within Android Studio Knowledge of project management methodologies Working hours : 36.25 hours Monday to Friday Working pattern : Flexitime Salary range : 45,000 to 55,000 per annum Reporting to: Head of IT Benefits Package: Annual Management Bonus Annual Service/ Attendance Bonus Pension matched up to 7% 4 x Annual Salary Life Assurance Health Cash Plan Cycle to Work, Tech & Car scheme Wellbeing Support
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 17, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Service Desk Analyst Location : RSPB UKHQ - The Lodge Salary : £29,200.00 - £31,347.00 Per Annum Benefits : Standard This is a Permanent role for 37.5 hours per week. This role is a hybrid role , which will based at our UKHQ in Sandy, Bedfordshire a maximum of 2 days per week - therefore the successful candidate will need to live within commuting distance of SG19 2DL. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications. You will work both individually and collectively to support users by phone, face to face and through the call logging system What's the role about? As part of a dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can do attitude as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications. You will work both individually and collectively to support users by phone, face to face and through the call logging system. You will also assist the Senior Service Desk Analyst to carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking. You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Senior Service Desk Analyst and the Run team s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed. This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce. Essential skills, knowledge and experience: Level 3 IT Qualification or equivalent experience Detailed knowledge of Active Directory, SCCM, Windows 10, Office 365 software packages and ability to understand other system used at RSPB with training. Basic analytical and problem solving capability. Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service. Effective planning, organising and prioritising. Desirable skills, knowledge and experience: Experience of working in a busy Service Desk environment Excellent customer service skills Closing date: 23:59, Sun, 26th May 2024 We are looking to conduct interviews for this position from week commencing 10th June 2024. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. No agencies please.
May 17, 2024
Full time
Service Desk Analyst Location : RSPB UKHQ - The Lodge Salary : £29,200.00 - £31,347.00 Per Annum Benefits : Standard This is a Permanent role for 37.5 hours per week. This role is a hybrid role , which will based at our UKHQ in Sandy, Bedfordshire a maximum of 2 days per week - therefore the successful candidate will need to live within commuting distance of SG19 2DL. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications. You will work both individually and collectively to support users by phone, face to face and through the call logging system What's the role about? As part of a dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can do attitude as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications. You will work both individually and collectively to support users by phone, face to face and through the call logging system. You will also assist the Senior Service Desk Analyst to carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking. You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Senior Service Desk Analyst and the Run team s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed. This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce. Essential skills, knowledge and experience: Level 3 IT Qualification or equivalent experience Detailed knowledge of Active Directory, SCCM, Windows 10, Office 365 software packages and ability to understand other system used at RSPB with training. Basic analytical and problem solving capability. Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service. Effective planning, organising and prioritising. Desirable skills, knowledge and experience: Experience of working in a busy Service Desk environment Excellent customer service skills Closing date: 23:59, Sun, 26th May 2024 We are looking to conduct interviews for this position from week commencing 10th June 2024. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. No agencies please.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. VBA/Net Developer/Business Analyst London Location London- Hybrid very flexible £850 per day inside IR35 / umbrella Our client is an international energy and services company providing energy services to consumers across the globe and driving innovative products and solutions to drive power to the customer in more ways than one. Overview: The Market Data Platform team plays a pivotal role in ensuring our traders have access to accurate, real-time market data for informed decision-making. In addition to the Market Data Platform, the team is responsible for Front Office Tooling around price publishing. The team also supports 400+ users and 40+ interfacing applications for all forward and settlement price requirements. Position Overview: My client are seeking a talented and versatile individual who possesses a blend of business analysis and development skills. Experience in Excel, .NET, VBA is required. Key Responsibilities: Collaborate and coordinate across stakeholders to refine requirements, test solutions and deploy them into production. Design, develop, and maintain Excel-based tools and add-ins. Maintain and develop .NET and VBA Front Office solutions. Integrate third-party Excel add-ins, such as Trayport and Bloomberg, into existing systems and workflows. Integrate key applications within the system landscape. Ensure data accuracy and integrity within the Market Data Platform, working closely with front office, QA, market risk, product control and curves teams. Provide ongoing support and troubleshooting for Excel-based tools and trading applications across the organisation. Qualifications: Required: Bachelor's degree in computer science, finance, or related field. Proven experience as a hybrid business analyst/developer in the financial services industry, with a focus on commodities trading preferred. Strong proficiency and experience in Excel, including advanced formulas, pivot tables, and VBA macros. Strong proficiency and experience in .NET Development Excellent organizational skills and ability to work in an agile/devops environment. Strong communication skills and ability to interact effectively with traders and stakeholders. Ability to multitask and prioritize tasks in a fast-paced trading environment. Optional but highly desirable: Experience building Excel add-ins. Experience with Trayport and Bloomberg, particularly their Excel add-ins. Experience working with trading platforms such as OpenLink Endur, particularly around Market Manager projection indices and historical prices. Experience with external Rest APIs, for example from EEX, ICE, ICIS etc. Experience with AWS cloud services, including AWS WAF (Web Application Firewall), AWS Lambda (serverless computing), and Amazon MSK (Managed Streaming for Apache Kafka) Front office focused, Hourly communicating with traders, managing stakeholders, Interviewed by senior .net devs and excel experts Multiple projects, one aspect role will be to replace tooling/suggest propose projects, potentially put business cases together. Aws/cloud optional Team size - 40 people Core team 10/11 4 senior .net developers 10 ba's 3 things- Macros, excel formulas' .net, a key thing would be, have they built an excel add on.
May 17, 2024
Full time
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. VBA/Net Developer/Business Analyst London Location London- Hybrid very flexible £850 per day inside IR35 / umbrella Our client is an international energy and services company providing energy services to consumers across the globe and driving innovative products and solutions to drive power to the customer in more ways than one. Overview: The Market Data Platform team plays a pivotal role in ensuring our traders have access to accurate, real-time market data for informed decision-making. In addition to the Market Data Platform, the team is responsible for Front Office Tooling around price publishing. The team also supports 400+ users and 40+ interfacing applications for all forward and settlement price requirements. Position Overview: My client are seeking a talented and versatile individual who possesses a blend of business analysis and development skills. Experience in Excel, .NET, VBA is required. Key Responsibilities: Collaborate and coordinate across stakeholders to refine requirements, test solutions and deploy them into production. Design, develop, and maintain Excel-based tools and add-ins. Maintain and develop .NET and VBA Front Office solutions. Integrate third-party Excel add-ins, such as Trayport and Bloomberg, into existing systems and workflows. Integrate key applications within the system landscape. Ensure data accuracy and integrity within the Market Data Platform, working closely with front office, QA, market risk, product control and curves teams. Provide ongoing support and troubleshooting for Excel-based tools and trading applications across the organisation. Qualifications: Required: Bachelor's degree in computer science, finance, or related field. Proven experience as a hybrid business analyst/developer in the financial services industry, with a focus on commodities trading preferred. Strong proficiency and experience in Excel, including advanced formulas, pivot tables, and VBA macros. Strong proficiency and experience in .NET Development Excellent organizational skills and ability to work in an agile/devops environment. Strong communication skills and ability to interact effectively with traders and stakeholders. Ability to multitask and prioritize tasks in a fast-paced trading environment. Optional but highly desirable: Experience building Excel add-ins. Experience with Trayport and Bloomberg, particularly their Excel add-ins. Experience working with trading platforms such as OpenLink Endur, particularly around Market Manager projection indices and historical prices. Experience with external Rest APIs, for example from EEX, ICE, ICIS etc. Experience with AWS cloud services, including AWS WAF (Web Application Firewall), AWS Lambda (serverless computing), and Amazon MSK (Managed Streaming for Apache Kafka) Front office focused, Hourly communicating with traders, managing stakeholders, Interviewed by senior .net devs and excel experts Multiple projects, one aspect role will be to replace tooling/suggest propose projects, potentially put business cases together. Aws/cloud optional Team size - 40 people Core team 10/11 4 senior .net developers 10 ba's 3 things- Macros, excel formulas' .net, a key thing would be, have they built an excel add on.
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Senior SWIFT Configuration Analyst for one of their banking sector Clients based in London (Hybrid) IR35: This role is inside of IR35 Candidate must be eligible for SC Minimum Requirement: Demonstrable specialist experience of the following SWIFT products: Alliance Connect/ Alliance Gateway/ Alliance Web Platform/ SWIFT Alliance Messaging Hub/ HSM/ Transaction Delivery Agent Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support the Bank's production and UAT financial messaging systems. Provide daily support of the Client's operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
May 17, 2024
Full time
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Senior SWIFT Configuration Analyst for one of their banking sector Clients based in London (Hybrid) IR35: This role is inside of IR35 Candidate must be eligible for SC Minimum Requirement: Demonstrable specialist experience of the following SWIFT products: Alliance Connect/ Alliance Gateway/ Alliance Web Platform/ SWIFT Alliance Messaging Hub/ HSM/ Transaction Delivery Agent Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support the Bank's production and UAT financial messaging systems. Provide daily support of the Client's operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Distribution Data Analyst and Development Manager Bracknell £45,000 - £55,000pa + benefits Summary: An exciting opportunity has arisen for a distribution analysis and insight specialist to join a well-established and leading UK retailer at their site in Bracknell.Working collaboratively with cross-functional teams including the internal Distribution team and third-party logistics providers, you will examine data and trends and conduct advanced data analysis. You will use this to prepare and present Management Information reports and graphs to the senior team for their use in supporting strategic transportation/distribution initiatives. The data you generate will influence how the distribution operation delivers products and how efficiently and cost effective this is able to be done. Key Responsibilities: Creating in-depth analysis and insight, particularly of costs and benefits Conducting transport, distribution and warehouse modelling and inform the senior team on current performance and future changes and developments. Monitoring transport performance and contributing to KPI analysis. Working across Distribution to diagnose issues and identify opportunities for improvements. Key Skills/Experience Advanced data analysis skills Highly numerate with strong spreadsheet skills Sound knowledge of distribution operations, ideally within the retail sector, and the ability to apply this to the data. Ability to make complex analysis and insights clear and meaningful. Working knowledge of advanced data analysis tools If you feel that you have the skills and experience to conduct the necessary high-level analysis to bring insight and clarity into this well-known brand's operational performance then Bis Henderson Recruitment would be keen to hear from you. Ref: 9528 Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
May 17, 2024
Full time
Distribution Data Analyst and Development Manager Bracknell £45,000 - £55,000pa + benefits Summary: An exciting opportunity has arisen for a distribution analysis and insight specialist to join a well-established and leading UK retailer at their site in Bracknell.Working collaboratively with cross-functional teams including the internal Distribution team and third-party logistics providers, you will examine data and trends and conduct advanced data analysis. You will use this to prepare and present Management Information reports and graphs to the senior team for their use in supporting strategic transportation/distribution initiatives. The data you generate will influence how the distribution operation delivers products and how efficiently and cost effective this is able to be done. Key Responsibilities: Creating in-depth analysis and insight, particularly of costs and benefits Conducting transport, distribution and warehouse modelling and inform the senior team on current performance and future changes and developments. Monitoring transport performance and contributing to KPI analysis. Working across Distribution to diagnose issues and identify opportunities for improvements. Key Skills/Experience Advanced data analysis skills Highly numerate with strong spreadsheet skills Sound knowledge of distribution operations, ideally within the retail sector, and the ability to apply this to the data. Ability to make complex analysis and insights clear and meaningful. Working knowledge of advanced data analysis tools If you feel that you have the skills and experience to conduct the necessary high-level analysis to bring insight and clarity into this well-known brand's operational performance then Bis Henderson Recruitment would be keen to hear from you. Ref: 9528 Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Overview of Job The Principal Technical Architect will lead a small team of Technical Architects working across multiple projects or teams on problems that require broad architectural thinking. They will provide leadership in establishing UK Health Security Agency's approach to technical architecture and guide projects in using principles, standards and tooling to deliver new systems and services for citizens. As Principal Technical Architect, you will provide assurance for architectural designs across the agency, making sure that technical designs fit into the broader strategy for the agency and wider government. You will be responsible for leading the production of technical designs in-line with appropriate government standards including the service standard and the technology code of practice. You will also explore the benefits of cross-government alignment of systems and services. You will support the delivery of the UKHSA Technology Strategy, and feed into sub-strategies including our Integration and Platform strategies. You will be responsible for producing designs through a defined governance structure, leading the identification of best practice, and promoting the use of reusable patterns and standards. You will build effective partnerships with diverse teams across multiple locations and technologies and provide mentoring and leadership to other architects. Main Duties of the Job Your main day to day activities will be: • Leading a small, specialist team of technical architects • Creating technical designs and identifying appropriate technical solutions aligned to user needs and UKHSA/government standards. • Working closely with product managers, business analysts, delivery managers and others as part of cross-functional agile delivery teams • Overseeing or leading the technical evaluation of proposals from third party suppliers, as part of UKHSA's procurement processes • Working closely with external suppliers to ensure that their architectures are robust, scalable, open and secure and meet other internal standards • Ensuring that new products and services are 'secure by design' • Working with and across other areas of DDaT and the business to develop and document technical designs for the integration and implementation of any solution • Presenting and championing recommendations to senior stakeholders across the agency, communicating complicated technical concepts concisely to non-technical users. • Anticipating and advising on future technology that presents opportunities for the organisation • Managing, coaching and mentoring other technical architects and members of the wider technology team • Forging close working relationships across other government and health technical architecture communities, exploring the benefits of cross-government alignment We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Essential Criteria: Please provide the experience/knowledge that is essential for the candidate to carry out the role The following technical experience is essential to this role: Development and application architecture experience, with good knowledge of open-source technologies and at least one programming language Working with external suppliers to ensure that their system architectures are robust, scalable, open and secure, with appropriate overall system design and integration points/APIs, to deliver a high-quality user experience Working in dynamic fast paced agile environments, collaboratively and openly with others using continual delivery techniques and DevOps cultures Managing and delivering complex technology solutions within time, cost and quality targets Designing secure and scalable services within common public cloud platforms (particularly Microsoft Azure or Amazon Web Services) and related technologies (for example, elastic scaling, platform as a service and networking architecture in the cloud) Leading and influencing highly specialised technical teams, including steering decision making and improving how those decisions are made and technical systems are operated Developing or directly influencing enterprise technology strategies supported by user research, balancing technology against cost, user experience, operational/support experience and strategic goals Defining, owning and contributing to the technical roadmap and strategy and demonstrating a detailed knowledge of technical requirements to implement, design and manage associated technologies for more info click the apply here button
May 17, 2024
Full time
Overview of Job The Principal Technical Architect will lead a small team of Technical Architects working across multiple projects or teams on problems that require broad architectural thinking. They will provide leadership in establishing UK Health Security Agency's approach to technical architecture and guide projects in using principles, standards and tooling to deliver new systems and services for citizens. As Principal Technical Architect, you will provide assurance for architectural designs across the agency, making sure that technical designs fit into the broader strategy for the agency and wider government. You will be responsible for leading the production of technical designs in-line with appropriate government standards including the service standard and the technology code of practice. You will also explore the benefits of cross-government alignment of systems and services. You will support the delivery of the UKHSA Technology Strategy, and feed into sub-strategies including our Integration and Platform strategies. You will be responsible for producing designs through a defined governance structure, leading the identification of best practice, and promoting the use of reusable patterns and standards. You will build effective partnerships with diverse teams across multiple locations and technologies and provide mentoring and leadership to other architects. Main Duties of the Job Your main day to day activities will be: • Leading a small, specialist team of technical architects • Creating technical designs and identifying appropriate technical solutions aligned to user needs and UKHSA/government standards. • Working closely with product managers, business analysts, delivery managers and others as part of cross-functional agile delivery teams • Overseeing or leading the technical evaluation of proposals from third party suppliers, as part of UKHSA's procurement processes • Working closely with external suppliers to ensure that their architectures are robust, scalable, open and secure and meet other internal standards • Ensuring that new products and services are 'secure by design' • Working with and across other areas of DDaT and the business to develop and document technical designs for the integration and implementation of any solution • Presenting and championing recommendations to senior stakeholders across the agency, communicating complicated technical concepts concisely to non-technical users. • Anticipating and advising on future technology that presents opportunities for the organisation • Managing, coaching and mentoring other technical architects and members of the wider technology team • Forging close working relationships across other government and health technical architecture communities, exploring the benefits of cross-government alignment We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Essential Criteria: Please provide the experience/knowledge that is essential for the candidate to carry out the role The following technical experience is essential to this role: Development and application architecture experience, with good knowledge of open-source technologies and at least one programming language Working with external suppliers to ensure that their system architectures are robust, scalable, open and secure, with appropriate overall system design and integration points/APIs, to deliver a high-quality user experience Working in dynamic fast paced agile environments, collaboratively and openly with others using continual delivery techniques and DevOps cultures Managing and delivering complex technology solutions within time, cost and quality targets Designing secure and scalable services within common public cloud platforms (particularly Microsoft Azure or Amazon Web Services) and related technologies (for example, elastic scaling, platform as a service and networking architecture in the cloud) Leading and influencing highly specialised technical teams, including steering decision making and improving how those decisions are made and technical systems are operated Developing or directly influencing enterprise technology strategies supported by user research, balancing technology against cost, user experience, operational/support experience and strategic goals Defining, owning and contributing to the technical roadmap and strategy and demonstrating a detailed knowledge of technical requirements to implement, design and manage associated technologies for more info click the apply here button
Senior Data Analyst, LPM, Legal Location: Northern Ireland Role: Our client is looking for a Senior Data Analyst to support the Legal and Transformation team on the delivery of technical work related to strategic data & technology projects. May fall under: Reporting, Analytics and Product Management. Supports planning, designing, and implementing systems and processes relating to strategic projects, to support client-facing work by developing solutions that address specific client issues. User education, training and other presentations and communications. It will also include Legal Project Managementas you willproactively work with legal teams to build Legal Project Management capabilities to support the efficient and effective delivery of legal services. Also you will assist with Tech. Delivery, to scope, plan, manage and deliver work on time and within budget, architectural principles, to work effectively with colleagues across IT and the business to gain commitment, support and resource to deliver technical streams of work, and to support software development teams in the technical delivery of key data and analytics infrastructure. Responsibilities: Legal Operations Collaborate with the global team in designing and delivering a suite of tools for teams to utilise on opportunities of varying sizes To assist the senior team in working with clients and to develop solutions targeting case milestones that may be operationally demanding or difficult to deliver Legal Project Management To support medium to large sized projects throughout the lifecycle and encourage best practice in data analysis, estimating and budgeting, monitoring, reporting and post-matter reviews Legal Transformation To support the identification of legal automation use cases and related workflow solutions to transform legal service delivery To support the identification of legal process design opportunities, collaborating with the Legal Transformation team and embedding legal technology solutions in the Practice Groups' operations Technical responsibilities To build modular, client-facing technology solutions that can be leveraged across cases To design, build, update and maintain collaboration platforms (SharePoint and HighQ) To build and manage automated workflows with tools such as Power Automate To design automated dashboards and other data visualisations with tools such as PowerBI To support development teams in translating business requirements to technical specifications, and to draft data diagrams and SQL code to aid in the production of API endpoints Skills / Qualifications Good experience in traditional IT processes (change control, agile / scrum methodologies, etc.) and a demonstrable interest in legal operations, data & analytics and how technology can be applied to improve the practice of law 3+ years working experience (law firm environment preferred) or a strong technical background or qualification Strong foundational skills with the Microsoft 365 Suite (preferably Excel, PowerBI, SharePoint and Power Automate) Experience working with data, manipulating datasets and in data analytics Experience working with SQL databases and web servers Experience using Python libraries for data management, automation and visualisations Practical experience in all stages of managed services delivery, from managing change through to service acceptance testing and handover to operational support teams Skilled in client service, working collaboratively with external service providers, coming up with creative solutions to issues, and seeing beyond complexity to achieve the right outcomes for the firm Excellent verbal and written communication skills Desired Appropriate undergraduate/post graduate degree qualification Experience working in a pricing, project management or operational role in a professional services environment Web design and UI/UX design Confident using APIs to access data from systems Understanding of Scrum/Kanban and how they are typically used in large organisations to track progress Familiarity with the dynamics, culture and challenges of law firms or other professional services businesses Extremely numerate, with the proven ability to convert complex/raw data into concise and actionable insight Able to build relationships and influence all levels of seniority About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA's PM's , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
May 17, 2024
Full time
Senior Data Analyst, LPM, Legal Location: Northern Ireland Role: Our client is looking for a Senior Data Analyst to support the Legal and Transformation team on the delivery of technical work related to strategic data & technology projects. May fall under: Reporting, Analytics and Product Management. Supports planning, designing, and implementing systems and processes relating to strategic projects, to support client-facing work by developing solutions that address specific client issues. User education, training and other presentations and communications. It will also include Legal Project Managementas you willproactively work with legal teams to build Legal Project Management capabilities to support the efficient and effective delivery of legal services. Also you will assist with Tech. Delivery, to scope, plan, manage and deliver work on time and within budget, architectural principles, to work effectively with colleagues across IT and the business to gain commitment, support and resource to deliver technical streams of work, and to support software development teams in the technical delivery of key data and analytics infrastructure. Responsibilities: Legal Operations Collaborate with the global team in designing and delivering a suite of tools for teams to utilise on opportunities of varying sizes To assist the senior team in working with clients and to develop solutions targeting case milestones that may be operationally demanding or difficult to deliver Legal Project Management To support medium to large sized projects throughout the lifecycle and encourage best practice in data analysis, estimating and budgeting, monitoring, reporting and post-matter reviews Legal Transformation To support the identification of legal automation use cases and related workflow solutions to transform legal service delivery To support the identification of legal process design opportunities, collaborating with the Legal Transformation team and embedding legal technology solutions in the Practice Groups' operations Technical responsibilities To build modular, client-facing technology solutions that can be leveraged across cases To design, build, update and maintain collaboration platforms (SharePoint and HighQ) To build and manage automated workflows with tools such as Power Automate To design automated dashboards and other data visualisations with tools such as PowerBI To support development teams in translating business requirements to technical specifications, and to draft data diagrams and SQL code to aid in the production of API endpoints Skills / Qualifications Good experience in traditional IT processes (change control, agile / scrum methodologies, etc.) and a demonstrable interest in legal operations, data & analytics and how technology can be applied to improve the practice of law 3+ years working experience (law firm environment preferred) or a strong technical background or qualification Strong foundational skills with the Microsoft 365 Suite (preferably Excel, PowerBI, SharePoint and Power Automate) Experience working with data, manipulating datasets and in data analytics Experience working with SQL databases and web servers Experience using Python libraries for data management, automation and visualisations Practical experience in all stages of managed services delivery, from managing change through to service acceptance testing and handover to operational support teams Skilled in client service, working collaboratively with external service providers, coming up with creative solutions to issues, and seeing beyond complexity to achieve the right outcomes for the firm Excellent verbal and written communication skills Desired Appropriate undergraduate/post graduate degree qualification Experience working in a pricing, project management or operational role in a professional services environment Web design and UI/UX design Confident using APIs to access data from systems Understanding of Scrum/Kanban and how they are typically used in large organisations to track progress Familiarity with the dynamics, culture and challenges of law firms or other professional services businesses Extremely numerate, with the proven ability to convert complex/raw data into concise and actionable insight Able to build relationships and influence all levels of seniority About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA's PM's , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the university's vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 17, 2024
Full time
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the university's vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the customer's business processes against the standard D365 CE functionality where required. Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE / Power Platform solutions implementing 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead / Opportunity / Quote / Order / Invoice). Marketing and campaigns ? Including Add-ons e.g., Click Dimensions/Mailchimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. o Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup / Calculated / Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Understands and identifies the point at which requirements are more effectively met using custom plugins / workflow assemblies and can articulate those requirements to the relevant colleagues. Ability to extend solutions using complimentary Office 365 / Power Platform technologies such as: Power Platform ? Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. ? Power Bi - Understands the key concepts when this technology may be implemented to support an overall deployment. Can modify existing Power Bi reports to meet customer needs. DevOps - Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks / user stories / sprints to manage deployment contents. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
May 17, 2024
Full time
D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the customer's business processes against the standard D365 CE functionality where required. Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE / Power Platform solutions implementing 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead / Opportunity / Quote / Order / Invoice). Marketing and campaigns ? Including Add-ons e.g., Click Dimensions/Mailchimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. o Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup / Calculated / Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Understands and identifies the point at which requirements are more effectively met using custom plugins / workflow assemblies and can articulate those requirements to the relevant colleagues. Ability to extend solutions using complimentary Office 365 / Power Platform technologies such as: Power Platform ? Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. ? Power Bi - Understands the key concepts when this technology may be implemented to support an overall deployment. Can modify existing Power Bi reports to meet customer needs. DevOps - Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks / user stories / sprints to manage deployment contents. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the customer's business processes against the standard D365 CE functionality where required. Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE/Power Platform solutions implementing 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice). Marketing and campaigns - Including Add-ons eg, Click Dimensions/Mailchimp/Microsoft Dynamics Marketing) Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Understands and identifies the point at which requirements are more effectively met using custom plugins/workflow assemblies and can articulate those requirements to the relevant colleagues. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Power Bi - Understands the key concepts when this technology may be implemented to support an overall deployment. Can modify existing Power Bi reports to meet customer needs. DevOps - Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks/user stories/sprints to manage deployment contents. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
May 17, 2024
Full time
D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the customer's business processes against the standard D365 CE functionality where required. Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE/Power Platform solutions implementing 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice). Marketing and campaigns - Including Add-ons eg, Click Dimensions/Mailchimp/Microsoft Dynamics Marketing) Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Understands and identifies the point at which requirements are more effectively met using custom plugins/workflow assemblies and can articulate those requirements to the relevant colleagues. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Power Bi - Understands the key concepts when this technology may be implemented to support an overall deployment. Can modify existing Power Bi reports to meet customer needs. DevOps - Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks/user stories/sprints to manage deployment contents. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 17, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.