2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 18, 2024
Full time
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank s systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Apr 18, 2024
Full time
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank s systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
A fantastic opportunity to join an award-winning, forward-thinking company as a 3rd Line Team Leader IT Infrastructure & Operations Engineer with a salary of up to 45,000 depending on experience (plus on-call allowance), life assurance, 33 days holiday, and competitive pension contributions. Working Monday to Friday 8:30am - 5:00pm, plus on-call rota, you will be based on site in Grimsby. As IT Infrastructure & Operations Engineer, Team Leader you will be leading a small team to provide 3rd Line and infrastructure support across the wider business. Always ensuring excellent customer service, you will be actively involved in projects to ensure the delivery of IT services at a group level. Your new role of IT Infrastructure & Operations Engineer Team Leader will include the following responsibilities: Dealing with 3rd line support issues and escalated tickets from the 1st/2nd line team through to closure meeting operational level agreement. Leading a small team of experienced infrastructure engineers and deputising for the Infrastructure & Operations Manager. Checking infrastructure tasks daily, weekly, and monthly including daily system checks, email journaling, licensing, cyber security, and completing project reporting. Sharing knowledge within the team in order to enhance the overall understanding of IT and improve operational performance. Resolving complex technical faults and any other IT support as required. Supporting and maintaining the core infrastructure, including network patching and server maintenance. Being involved in infrastructure projects to ensure successful delivery. To be successful in this IT Infrastructure & Operations Engineer Team Leader position, you will have the following skills and experience: Skilled in the use/maintenance of VMWare, Hyper-V, or Veeam backups and firewall maintenance. Previous experience of team management. Experience working within a fast-paced 3rd line support role. Working experience with Windows Server 2016 or above. Strong problem-solving skills and effective planning and time-keeping skills. Working experience of Active Directory, Cisco, Meraki, Azure, Barracuda, CyberArk, Cylance, McAfee, Tenable, and Ivanti would also be beneficial. Excellent communication and interpersonal skills and you will be working within a team and building relationships at all levels. Having your own transport is essential for this role, as there may be travel to support on other sites. This role is commutable from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, and Hull. If you are interested in this IT Infrastructure & Operations Engineer Team Leader role please click apply now.
Apr 15, 2024
Full time
A fantastic opportunity to join an award-winning, forward-thinking company as a 3rd Line Team Leader IT Infrastructure & Operations Engineer with a salary of up to 45,000 depending on experience (plus on-call allowance), life assurance, 33 days holiday, and competitive pension contributions. Working Monday to Friday 8:30am - 5:00pm, plus on-call rota, you will be based on site in Grimsby. As IT Infrastructure & Operations Engineer, Team Leader you will be leading a small team to provide 3rd Line and infrastructure support across the wider business. Always ensuring excellent customer service, you will be actively involved in projects to ensure the delivery of IT services at a group level. Your new role of IT Infrastructure & Operations Engineer Team Leader will include the following responsibilities: Dealing with 3rd line support issues and escalated tickets from the 1st/2nd line team through to closure meeting operational level agreement. Leading a small team of experienced infrastructure engineers and deputising for the Infrastructure & Operations Manager. Checking infrastructure tasks daily, weekly, and monthly including daily system checks, email journaling, licensing, cyber security, and completing project reporting. Sharing knowledge within the team in order to enhance the overall understanding of IT and improve operational performance. Resolving complex technical faults and any other IT support as required. Supporting and maintaining the core infrastructure, including network patching and server maintenance. Being involved in infrastructure projects to ensure successful delivery. To be successful in this IT Infrastructure & Operations Engineer Team Leader position, you will have the following skills and experience: Skilled in the use/maintenance of VMWare, Hyper-V, or Veeam backups and firewall maintenance. Previous experience of team management. Experience working within a fast-paced 3rd line support role. Working experience with Windows Server 2016 or above. Strong problem-solving skills and effective planning and time-keeping skills. Working experience of Active Directory, Cisco, Meraki, Azure, Barracuda, CyberArk, Cylance, McAfee, Tenable, and Ivanti would also be beneficial. Excellent communication and interpersonal skills and you will be working within a team and building relationships at all levels. Having your own transport is essential for this role, as there may be travel to support on other sites. This role is commutable from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, and Hull. If you are interested in this IT Infrastructure & Operations Engineer Team Leader role please click apply now.
2nd Line Engineer paying up to £30,000 required to join the service desk support team at an expanding services company in Esher. The Company have multiple sites across the UK and as the 2nd Line Support Engineer, you will provide end-user support for a fleet that includes 900 mobile phones and 200 tablets. The 2nd Line Engineer's primary role will be to liaise with Service Desk Team Leader as part of the Service Desk Support team. You will provide end-user support over the telephone, remotely, via email and face-to-face, installing, updating, maintaining and supporting various software applications from different vendors ie. MS Office, AutoCad, McAfee Anti-virus, etc, and administering Microsoft System Centre Configuration Manager to deploy Windows OS images and create packages. You'll also resolve connectivity issues in offices and onsite. Successful candidates for this 2nd Line Engineer position will have experience with supporting Windows OS, diagnosing and solving hardware faults, hardware and part replacements. Knowledge of Active Directory, Exchange 2016 and Office365 is important, as is an understanding of TCP/IP Networking/Ethernet and experience of setting up, troubleshooting and supporting via systems like Avaya & Mitel. This is a great opportunity for an experienced 1st/2nd line engineer to join a thriving service desk team where they will be able to develop and progress their career further. Paying up to £30k, 25 days holiday and a well-managed career plan - don't delay APPLY TODAY!
Nov 05, 2021
Full time
2nd Line Engineer paying up to £30,000 required to join the service desk support team at an expanding services company in Esher. The Company have multiple sites across the UK and as the 2nd Line Support Engineer, you will provide end-user support for a fleet that includes 900 mobile phones and 200 tablets. The 2nd Line Engineer's primary role will be to liaise with Service Desk Team Leader as part of the Service Desk Support team. You will provide end-user support over the telephone, remotely, via email and face-to-face, installing, updating, maintaining and supporting various software applications from different vendors ie. MS Office, AutoCad, McAfee Anti-virus, etc, and administering Microsoft System Centre Configuration Manager to deploy Windows OS images and create packages. You'll also resolve connectivity issues in offices and onsite. Successful candidates for this 2nd Line Engineer position will have experience with supporting Windows OS, diagnosing and solving hardware faults, hardware and part replacements. Knowledge of Active Directory, Exchange 2016 and Office365 is important, as is an understanding of TCP/IP Networking/Ethernet and experience of setting up, troubleshooting and supporting via systems like Avaya & Mitel. This is a great opportunity for an experienced 1st/2nd line engineer to join a thriving service desk team where they will be able to develop and progress their career further. Paying up to £30k, 25 days holiday and a well-managed career plan - don't delay APPLY TODAY!