Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk. As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to happen. We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per annum. Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk. As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to happen. We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per annum. Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: One IT Services and Solutions is a Stockton-based company providing advice, support and guidance to Headteachers, Principals and other school-based staff for the development and support of ICT-based provision within their schools. Overview: As an apprentice you will be allocated to one of 3 technical teams and work with experienced technicians who will mentor you on a daily basis. You will be provided with various items of equipment, Mobile Phone, Laptop and/or PC to allow you to fulfil the requirements of the role as well as being provided adequate time and resources to fulfil all your training requirements. Purpose of the job: To be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools. Primary responsibilities: will include, but not be limited to: Be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools. Be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery of all server, network and end user hardware, software and associated services, from installation through to disposal. Provide advice and guidance to schools on all server, network and end user related matters, including testing procedures. Comply with agreed standards in the timely and effective use of the ICT Helpdesk system to aid in the smooth management of incidents and problems across the ICT service for the benefit of its customers. Take reasonable care of your own health and safety and co-operate with management, as far as is necessary, to enable compliance with One IT's health and safety policies. Principal Responsibilities: Assist in providing effective ICT support to schools. Contribute to small and large-scale ICT projects. Provide guidance to schools on server, network, and end-user matters. One IT Services & Solutions provide IT support by means of offering pre-arranged support visits as well as help-desk support. Bespoke support arrangements can be agreed with individual schools, businesses and charities. What we are looking for: Essential: Having a full driving licence and your own vehicle is required - as the role involves travel to client sites. Desired skills: Excellent communicator Excellent telephone manner Excellent team player by providing assistance and support to colleagues in IT-related matters Ensure that a high level of customer service and support is provided to all internal and external customers Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Salary Increase The company may your milege Team activities Candidates will have the potential to develop their experience in all aspects of IT including networking, working with and configuring switches and the latest Wi-Fi solutions, as well as servers and a multitude of desktop, mobile devices operating systems and software. Future prospects: Training progression to next level Full time position Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: One IT Services and Solutions is a Stockton-based company providing advice, support and guidance to Headteachers, Principals and other school-based staff for the development and support of ICT-based provision within their schools. Overview: As an apprentice you will be allocated to one of 3 technical teams and work with experienced technicians who will mentor you on a daily basis. You will be provided with various items of equipment, Mobile Phone, Laptop and/or PC to allow you to fulfil the requirements of the role as well as being provided adequate time and resources to fulfil all your training requirements. Purpose of the job: To be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools. Primary responsibilities: will include, but not be limited to: Be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools. Be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery of all server, network and end user hardware, software and associated services, from installation through to disposal. Provide advice and guidance to schools on all server, network and end user related matters, including testing procedures. Comply with agreed standards in the timely and effective use of the ICT Helpdesk system to aid in the smooth management of incidents and problems across the ICT service for the benefit of its customers. Take reasonable care of your own health and safety and co-operate with management, as far as is necessary, to enable compliance with One IT's health and safety policies. Principal Responsibilities: Assist in providing effective ICT support to schools. Contribute to small and large-scale ICT projects. Provide guidance to schools on server, network, and end-user matters. One IT Services & Solutions provide IT support by means of offering pre-arranged support visits as well as help-desk support. Bespoke support arrangements can be agreed with individual schools, businesses and charities. What we are looking for: Essential: Having a full driving licence and your own vehicle is required - as the role involves travel to client sites. Desired skills: Excellent communicator Excellent telephone manner Excellent team player by providing assistance and support to colleagues in IT-related matters Ensure that a high level of customer service and support is provided to all internal and external customers Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Salary Increase The company may your milege Team activities Candidates will have the potential to develop their experience in all aspects of IT including networking, working with and configuring switches and the latest Wi-Fi solutions, as well as servers and a multitude of desktop, mobile devices operating systems and software. Future prospects: Training progression to next level Full time position Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Company Description Are you looking for an exciting opportunity to earn while you learn? The L&G Apprentice programme has been designed to help you reach your potential. You will develop your skill set, gain valuable work experience and complete a fully funded professional qualification, all whilst earning a competitive salary with access to outstanding employee benefits. With support every step of the way and access to core skills training, you will contribute to the success of a team and be supported by your line manager. As part of a cohort of apprentices, you will also have the opportunity to connect with your peers and colleagues though networking opportunities and social events. Joining L&G is the beginning to a future that will be anything but familiar. So take a closer look, get involved, be curious and find out how we will enable you to be at your best no matter who you are. This role is due to start September 2024. We recruit on a rolling basis and expect this vacancy to close before the deadline. To be in with the best chance of securing a role, please submit your application ASAP What does this team do? As a Cyber Security Analyst Apprentice you will gain experience with all pillars of the security team with regards to Security Operations, Infrastructure, and Identity Management teams. You will use the latest threat intelligence to inform daily activities and proactive threat hunts to detect and respond to threat actors. The Security Analyst Apprentice will work alongside other security professionals with the aim of making Legal & General a harder cyber target. Our Security Apprenticeship Programme is based in L&G's Group Functions Change and Technology Services team. Successful applicants will join the security team, which provides support to our service functions (HR, Finance, Brand management, Risk etc.) and develop their skills here. While the team has several areas of focus, they all provide the opportunity for apprentices to work on a wide variety of activities and learn from security experts. Successful applicants will be involved in operational security management, incident response, risk management & compliance and security advice provision to deliver safe, secure, and innovative business solutions to drive sustainable value for a competitive and modern L&G. Job Description What you'll be doing Join us on a 24 month programme which includes support to study for an industry recognised Level 4 Cyber Security Technologist Qualification, whilst building your business acumen. You'll receive on the job training and coaching from your line manager. Alongside this you'll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Develop your skills in all aspects of information and data security Work with colleagues and business stakeholders to assess and recommend fixes for weaknesses in our existing business services, design and deliver security solutions for new services and support our response to security incidents Work with our Governance, Risk and Compliance manager to make sure we understand our security risk posture and are compliant with legal and regulatory requirements Develop your stakeholder management and communication skills, providing advice, understanding and insight Collaborate with colleagues across the Group Have guidance from your manager and the team who will support you and teach you how to be a security practitioner Provide support in response to security incidents occurring within L&G. Working in conjunction with the Security Operations Centre (SOC) service provider to provide security event monitoring Support in the collation and creation of required management information such as dashboards for leadership and application owners to help ensure that risk events and changes in trends are easily detected and reported on. Provide support in conducting regular recertification reviews for user access to help ensure physical and electronic access requirements are update to date for all users. Ensure alignment to Legal & General's Customer Experience and Treating Customers Fairly (TCF) policy. Have guidance from your team and manager who will support you and teach you the day-to-day role Apply the knowledge and skills that you've learnt from your training into the role Be part of a big team and develop your collaboration skills Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation Qualifications What we're looking for The person who would most benefit and enjoy this programme is hungry to learn and eager to get started in the world of work. We're not expecting prior industry experience, but we'll want to see that you have the aptitude, potential and desire which will ultimately lead to you being successful. We'll teach you the rest! To qualify for the programme, you will need: GCSE Maths grade C/4 or equivalent GCSE English grade C/4 or equivalent Minimum 96 UCAS points from your Level 3 Qualifications e.g. A 'levels or equivalent, An A level in ICT, or a L3 apprenticeship in a similar subjec, or a BTEC extended diploma in IT (180 credits) To have an awareness, passion and interest in security and technology, both in business and the wider world To not currently be on a government funded training course, e.g. on apprenticeship The right to work in the UK and have lived in the UK or EEA for the past 3 consecutive years. Additional Information What is the assessment process? Our Assessment process typically involves the following stages, but may vary slightly from scheme to scheme. Application form Captures essential information from candidate and is an opportunity to provide their CV Online tests Includes multiple choice questions and a video interview. The online test asks a number of behavioural questions to help us understand more about candidates' strengths. There is also an analytical component which assesses numerical reasoning skills. In the video interview, we will ask 3 core questions focusing on motivation to join L&G, as well as the candidates approach to learning. Assessment centre (either face to face or virtual) comprised of: Group Exercise - candidates are given a task to work on in groups of up to 6 and observed Interview - Conducted by 2 assessors, 45 minutes including time for questions from the candidate, questions include competency and commercial based questions Presentation - 15 minutes in duration, 10 minutes to present and 5 minutes for questions from assessor The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
May 01, 2024
Full time
Company Description Are you looking for an exciting opportunity to earn while you learn? The L&G Apprentice programme has been designed to help you reach your potential. You will develop your skill set, gain valuable work experience and complete a fully funded professional qualification, all whilst earning a competitive salary with access to outstanding employee benefits. With support every step of the way and access to core skills training, you will contribute to the success of a team and be supported by your line manager. As part of a cohort of apprentices, you will also have the opportunity to connect with your peers and colleagues though networking opportunities and social events. Joining L&G is the beginning to a future that will be anything but familiar. So take a closer look, get involved, be curious and find out how we will enable you to be at your best no matter who you are. This role is due to start September 2024. We recruit on a rolling basis and expect this vacancy to close before the deadline. To be in with the best chance of securing a role, please submit your application ASAP What does this team do? As a Cyber Security Analyst Apprentice you will gain experience with all pillars of the security team with regards to Security Operations, Infrastructure, and Identity Management teams. You will use the latest threat intelligence to inform daily activities and proactive threat hunts to detect and respond to threat actors. The Security Analyst Apprentice will work alongside other security professionals with the aim of making Legal & General a harder cyber target. Our Security Apprenticeship Programme is based in L&G's Group Functions Change and Technology Services team. Successful applicants will join the security team, which provides support to our service functions (HR, Finance, Brand management, Risk etc.) and develop their skills here. While the team has several areas of focus, they all provide the opportunity for apprentices to work on a wide variety of activities and learn from security experts. Successful applicants will be involved in operational security management, incident response, risk management & compliance and security advice provision to deliver safe, secure, and innovative business solutions to drive sustainable value for a competitive and modern L&G. Job Description What you'll be doing Join us on a 24 month programme which includes support to study for an industry recognised Level 4 Cyber Security Technologist Qualification, whilst building your business acumen. You'll receive on the job training and coaching from your line manager. Alongside this you'll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Develop your skills in all aspects of information and data security Work with colleagues and business stakeholders to assess and recommend fixes for weaknesses in our existing business services, design and deliver security solutions for new services and support our response to security incidents Work with our Governance, Risk and Compliance manager to make sure we understand our security risk posture and are compliant with legal and regulatory requirements Develop your stakeholder management and communication skills, providing advice, understanding and insight Collaborate with colleagues across the Group Have guidance from your manager and the team who will support you and teach you how to be a security practitioner Provide support in response to security incidents occurring within L&G. Working in conjunction with the Security Operations Centre (SOC) service provider to provide security event monitoring Support in the collation and creation of required management information such as dashboards for leadership and application owners to help ensure that risk events and changes in trends are easily detected and reported on. Provide support in conducting regular recertification reviews for user access to help ensure physical and electronic access requirements are update to date for all users. Ensure alignment to Legal & General's Customer Experience and Treating Customers Fairly (TCF) policy. Have guidance from your team and manager who will support you and teach you the day-to-day role Apply the knowledge and skills that you've learnt from your training into the role Be part of a big team and develop your collaboration skills Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation Qualifications What we're looking for The person who would most benefit and enjoy this programme is hungry to learn and eager to get started in the world of work. We're not expecting prior industry experience, but we'll want to see that you have the aptitude, potential and desire which will ultimately lead to you being successful. We'll teach you the rest! To qualify for the programme, you will need: GCSE Maths grade C/4 or equivalent GCSE English grade C/4 or equivalent Minimum 96 UCAS points from your Level 3 Qualifications e.g. A 'levels or equivalent, An A level in ICT, or a L3 apprenticeship in a similar subjec, or a BTEC extended diploma in IT (180 credits) To have an awareness, passion and interest in security and technology, both in business and the wider world To not currently be on a government funded training course, e.g. on apprenticeship The right to work in the UK and have lived in the UK or EEA for the past 3 consecutive years. Additional Information What is the assessment process? Our Assessment process typically involves the following stages, but may vary slightly from scheme to scheme. Application form Captures essential information from candidate and is an opportunity to provide their CV Online tests Includes multiple choice questions and a video interview. The online test asks a number of behavioural questions to help us understand more about candidates' strengths. There is also an analytical component which assesses numerical reasoning skills. In the video interview, we will ask 3 core questions focusing on motivation to join L&G, as well as the candidates approach to learning. Assessment centre (either face to face or virtual) comprised of: Group Exercise - candidates are given a task to work on in groups of up to 6 and observed Interview - Conducted by 2 assessors, 45 minutes including time for questions from the candidate, questions include competency and commercial based questions Presentation - 15 minutes in duration, 10 minutes to present and 5 minutes for questions from assessor The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
Get Staffed Online Recruitment Limited
High Wycombe, Buckinghamshire
IT Support Technician An exciting opportunity has arisen for an IT Support Technician Apprentice to join our client's team. Our client: Fast, reliable service for Supermicro Servers, Storage and Edge Computing. Based in High Wycombe, our client was founded in 2010 and have steadily grown to become a thriving, multimillion-pound business. The role: Possible start date: 03.06.2024 Monday to Friday - TBC at interview Total working hours: 35 Our client's busy office currently has an opportunity for a professional individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test, and manage client orders. They are looking for a well-rounded character who can work well within an office environment and deal with pressure for meeting deadlines. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, and computer components. In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement your learning. This role is mainly office based but may require you to travel with or without another team member to client's facilities to install, fix, and troubleshoot systems. Your duties and responsibilities in this role will consist of: System integration - build system/s to client's order spec. System Testing - Validating system/s are in working order by means of software testing. Installation and setup of operating system, if required. Update newly integrated hardware to the latest firmware revisions. Configuration of system settings as per client's instructions. Providing telephone and email support for their customers. On-site support including installation and troubleshooting of systems. Logistics - Arrange shipment labels and packaging. The training you will receive: Level 3 ICT qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Benefits: Performance bonuses Paid Overtime Reduced cost Gym membership - Free after 2 years of employment Free Parking provided - on or off site Flexible working hours should circumstance's change Holiday roll over - carry over unused holiday Prospects: The role offers long term security and the opportunity to progress into a permanent position. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Essential GCSE or equivalent Mathematics (Grade A - C 9/4) - Essential Personal Skills required: Communication skills IT skills Attention to detail Team working Interest in IT Excel Fast Learner Good time Management The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
May 01, 2024
Full time
IT Support Technician An exciting opportunity has arisen for an IT Support Technician Apprentice to join our client's team. Our client: Fast, reliable service for Supermicro Servers, Storage and Edge Computing. Based in High Wycombe, our client was founded in 2010 and have steadily grown to become a thriving, multimillion-pound business. The role: Possible start date: 03.06.2024 Monday to Friday - TBC at interview Total working hours: 35 Our client's busy office currently has an opportunity for a professional individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test, and manage client orders. They are looking for a well-rounded character who can work well within an office environment and deal with pressure for meeting deadlines. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, and computer components. In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement your learning. This role is mainly office based but may require you to travel with or without another team member to client's facilities to install, fix, and troubleshoot systems. Your duties and responsibilities in this role will consist of: System integration - build system/s to client's order spec. System Testing - Validating system/s are in working order by means of software testing. Installation and setup of operating system, if required. Update newly integrated hardware to the latest firmware revisions. Configuration of system settings as per client's instructions. Providing telephone and email support for their customers. On-site support including installation and troubleshooting of systems. Logistics - Arrange shipment labels and packaging. The training you will receive: Level 3 ICT qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Benefits: Performance bonuses Paid Overtime Reduced cost Gym membership - Free after 2 years of employment Free Parking provided - on or off site Flexible working hours should circumstance's change Holiday roll over - carry over unused holiday Prospects: The role offers long term security and the opportunity to progress into a permanent position. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Essential GCSE or equivalent Mathematics (Grade A - C 9/4) - Essential Personal Skills required: Communication skills IT skills Attention to detail Team working Interest in IT Excel Fast Learner Good time Management The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
Employer description: Compute4U are an IT Business Partner & Enterprise Solutions Provider. They offer complete end-to-end solutions that enhance people's performance. They expertly blend their products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help business' reach their full potential. Overview: We are now looking for an eager candidate to join us as an apprentice. If you're curious about the Networking, interested in IT, have an affinity for AI or a soft spot for Hardware Support - there's a future in tech for you. This is an early opportunity to break through and turn your passion into prospects. Our programmes put the power in your hands. Salary: £18,000 per annum. The Role / Duties: Get equipped with the advanced technical skills needed for the role Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology Desirable skills: A passion for IT Technology Excellent written and verbal communication skills as this is a client facing role Experience in a customer facing environment would be an advantage Personal qualities: Candidates will have a keen and demonstrable interest in IT Excellent organisation skills You must have a logical approach to solving problems, be creative and empathetic Driven and ambitious / Enthusiastic approach to work Team player but also the ability to work on own initiative Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9:00am - 5:00pm, 40 hrs a week. Benefits: We value our employees and have: Regular team meetings Team days Social events throughout the year We offer other excellent benefits such as: Progression and bonuses based upon achieving development Performance milestones and access to the companies Health Care and Pension schemes Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. This apprenticeship programme opens the door for further employment opportunities. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: Compute4U are an IT Business Partner & Enterprise Solutions Provider. They offer complete end-to-end solutions that enhance people's performance. They expertly blend their products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help business' reach their full potential. Overview: We are now looking for an eager candidate to join us as an apprentice. If you're curious about the Networking, interested in IT, have an affinity for AI or a soft spot for Hardware Support - there's a future in tech for you. This is an early opportunity to break through and turn your passion into prospects. Our programmes put the power in your hands. Salary: £18,000 per annum. The Role / Duties: Get equipped with the advanced technical skills needed for the role Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology Desirable skills: A passion for IT Technology Excellent written and verbal communication skills as this is a client facing role Experience in a customer facing environment would be an advantage Personal qualities: Candidates will have a keen and demonstrable interest in IT Excellent organisation skills You must have a logical approach to solving problems, be creative and empathetic Driven and ambitious / Enthusiastic approach to work Team player but also the ability to work on own initiative Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9:00am - 5:00pm, 40 hrs a week. Benefits: We value our employees and have: Regular team meetings Team days Social events throughout the year We offer other excellent benefits such as: Progression and bonuses based upon achieving development Performance milestones and access to the companies Health Care and Pension schemes Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. This apprenticeship programme opens the door for further employment opportunities. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. Our vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. Overview: Pact is looking to add a dedicated IT support apprentice to their team. Your main responsibility would be delivery of excellent technical and client support during each interaction with the staff using a range of tools at your disposal. You will be working alongside an experienced member of staff to guide you along and ensure you progress successfully. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, networking and cloud environments. You will respond to all logged tickets such as telephone calls and email messages from users looking for help with computer problems. In responding to these inquiries, you must listen carefully to the user, ask questions to diagnose the nature of the problem, and then patiently walk the user through the problem-solving steps. You must have good communication skills because the constant interaction with other IT personnel, employees and volunteers requires you to communicate effectively on paper, via email, over the phone, and in person. Salary: £16,500 per annum. Main role / Responsibilities: will include but not be limited to : Providing first line support taking ownership and escalate where required. Following/creating diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications/systems. Logging support calls and document their outcome to facilitate the resolution of common queries. Managing ICT project of small scale. Assisting in the compilation and maintenance of an accurate inventory of hardware and software. While working with Prison Advice & Care Trust, you will have to: Provide at all times a professional, courteous and rapid response to individual users. Ensure that users are implementing procedures relating to security as they relate to the use of PACT ICT systems. As part of the role, you will need to: Work in accordance with pact and prison policies, procedures and working practice agreements. Undertake training as required. Attend regular support and supervision sessions. What we are looking for: Desired qualities, skills, and knowledge: Good communication skills IT skills Self-motivated Keen interest in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5hrs a week, spread over Monday to Friday. Benefits of the role: Casual dress code Friendly atmosphere Free Tea/Coffee 28 days Annual Leave (Including Bank Holidays) Paid sick leave Flexible working Pension contribution matching Mental health and wellbeing support Future prospects: We are aiming to take on an apprentice who will go into full time employment with us after completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. Our vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. Overview: Pact is looking to add a dedicated IT support apprentice to their team. Your main responsibility would be delivery of excellent technical and client support during each interaction with the staff using a range of tools at your disposal. You will be working alongside an experienced member of staff to guide you along and ensure you progress successfully. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, networking and cloud environments. You will respond to all logged tickets such as telephone calls and email messages from users looking for help with computer problems. In responding to these inquiries, you must listen carefully to the user, ask questions to diagnose the nature of the problem, and then patiently walk the user through the problem-solving steps. You must have good communication skills because the constant interaction with other IT personnel, employees and volunteers requires you to communicate effectively on paper, via email, over the phone, and in person. Salary: £16,500 per annum. Main role / Responsibilities: will include but not be limited to : Providing first line support taking ownership and escalate where required. Following/creating diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications/systems. Logging support calls and document their outcome to facilitate the resolution of common queries. Managing ICT project of small scale. Assisting in the compilation and maintenance of an accurate inventory of hardware and software. While working with Prison Advice & Care Trust, you will have to: Provide at all times a professional, courteous and rapid response to individual users. Ensure that users are implementing procedures relating to security as they relate to the use of PACT ICT systems. As part of the role, you will need to: Work in accordance with pact and prison policies, procedures and working practice agreements. Undertake training as required. Attend regular support and supervision sessions. What we are looking for: Desired qualities, skills, and knowledge: Good communication skills IT skills Self-motivated Keen interest in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5hrs a week, spread over Monday to Friday. Benefits of the role: Casual dress code Friendly atmosphere Free Tea/Coffee 28 days Annual Leave (Including Bank Holidays) Paid sick leave Flexible working Pension contribution matching Mental health and wellbeing support Future prospects: We are aiming to take on an apprentice who will go into full time employment with us after completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this. Overview: Bowker IT are looking to hire a Level 4 IT Networking Apprentice. The successful candidate will enrol onto a Network Engineering Level 4 apprenticeship program while working full-time in a field based role deployed within schools. You'll need proven problem-solving skills, excellent time management, and exceptional communication skills to manage client demands and expectations and have the ability to handle multiple assignments simultaneously. You will be working both onsite and in the office. Salary: £25,000 - £27,000 per annum there is room for a higher salary, dependent on experience and performance. Duties: You'll be required to carry out the following duties: Strategic planning Implementation Providing ongoing support for SME and the Education sectors infrastructure solutions What we are looking for: Skills and experience: The ideal candidate will have previously worked within IT in either a school, company or managed service provider, have a technical background and will preferably have some exposure in some but not all of the following areas: Good Windows, Active Directory, DNS, DHCP, GPO modelling Good networking experience (LAN/WAN/VLANs Firewalls) Experience supporting Microsoft Server and Desktop operating systems Experience with PowerShell and other common scripting languages Basic knowledge of Virtualisation technologies and practices (VMware, Hyper-V) Having a car / being able to drive is a key requirement as driving will be key to the role. Further experience of some of the following would be highly beneficial: Microsoft Qualifications: SAN technologies. HP Hardware Ubiquiti Solutions WatchGuard or Draytek Hardware. Virtualisation Fortigate Solutions The successful candidate will be required to have the following personal skills: Ability to multi-task and adapt to changes quickly / the ability to work in a fast moving environment Excellent time management recording and management Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working hours: 9am - 5pm, Monday to Friday,40hrs a week. Benefits: You will receive excellent career development and training opportunities Will be expected to gain Microsoft and VMware Certifications to further their career 22 days holiday Kitchen refreshments Onsite parking There is a company pension Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 29, 2024
Full time
Employer description: Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this. Overview: Bowker IT are looking to hire a Level 4 IT Networking Apprentice. The successful candidate will enrol onto a Network Engineering Level 4 apprenticeship program while working full-time in a field based role deployed within schools. You'll need proven problem-solving skills, excellent time management, and exceptional communication skills to manage client demands and expectations and have the ability to handle multiple assignments simultaneously. You will be working both onsite and in the office. Salary: £25,000 - £27,000 per annum there is room for a higher salary, dependent on experience and performance. Duties: You'll be required to carry out the following duties: Strategic planning Implementation Providing ongoing support for SME and the Education sectors infrastructure solutions What we are looking for: Skills and experience: The ideal candidate will have previously worked within IT in either a school, company or managed service provider, have a technical background and will preferably have some exposure in some but not all of the following areas: Good Windows, Active Directory, DNS, DHCP, GPO modelling Good networking experience (LAN/WAN/VLANs Firewalls) Experience supporting Microsoft Server and Desktop operating systems Experience with PowerShell and other common scripting languages Basic knowledge of Virtualisation technologies and practices (VMware, Hyper-V) Having a car / being able to drive is a key requirement as driving will be key to the role. Further experience of some of the following would be highly beneficial: Microsoft Qualifications: SAN technologies. HP Hardware Ubiquiti Solutions WatchGuard or Draytek Hardware. Virtualisation Fortigate Solutions The successful candidate will be required to have the following personal skills: Ability to multi-task and adapt to changes quickly / the ability to work in a fast moving environment Excellent time management recording and management Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working hours: 9am - 5pm, Monday to Friday,40hrs a week. Benefits: You will receive excellent career development and training opportunities Will be expected to gain Microsoft and VMware Certifications to further their career 22 days holiday Kitchen refreshments Onsite parking There is a company pension Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 27, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. Vacancy Description: setting up and troubleshooting of VPN's /NAT Routing/Rule based Policies; planning and implementation of changes following strict change control procedures; monitoring health status of gateways and reacting to issues; monitoring backup status of all managed service assets troubleshooting issues that are reported dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; some Level 1 SOC alerts. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Networking and Firewalls; excellent communication skills, both written and verbal; a self-starter with an ability to work productively in a remote working environment; an inquisitive approach to work, with an understanding of when to try to solve problems, when to ask questions and when to provide status updates; decent understanding in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); experience/knowledge of the IT sector would be a plus. Personal Qualities: team player fun Attitude ability to adapt and learn fast Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. free Gym onsite constant interactive events within the business Future Prospects: availability to attend our next company meeting/Event, 19th/20th June 2024, and subsequent company meetings: Salary will package will grow rapidly with apprenticeship completion Chance for promotions whilst working closely with Line managers Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 27, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. Vacancy Description: setting up and troubleshooting of VPN's /NAT Routing/Rule based Policies; planning and implementation of changes following strict change control procedures; monitoring health status of gateways and reacting to issues; monitoring backup status of all managed service assets troubleshooting issues that are reported dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; some Level 1 SOC alerts. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Networking and Firewalls; excellent communication skills, both written and verbal; a self-starter with an ability to work productively in a remote working environment; an inquisitive approach to work, with an understanding of when to try to solve problems, when to ask questions and when to provide status updates; decent understanding in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); experience/knowledge of the IT sector would be a plus. Personal Qualities: team player fun Attitude ability to adapt and learn fast Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. free Gym onsite constant interactive events within the business Future Prospects: availability to attend our next company meeting/Event, 19th/20th June 2024, and subsequent company meetings: Salary will package will grow rapidly with apprenticeship completion Chance for promotions whilst working closely with Line managers Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive. Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers. Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. Vacancy Description: setting up and troubleshooting of VPN's /NAT Routing/Rule based Policies; planning and implementation of changes following strict change control procedures; monitoring health status of gateways and reacting to issues; monitoring backup status of all managed service assets troubleshooting issues that are reported dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; some Level 1 SOC alerts. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all. Desirable Skills: We are looking for candidates with: an active interest in working in Networking and Firewalls; excellent communication skills, both written and verbal; a self-starter with an ability to work productively in a remote working environment; an inquisitive approach to work, with an understanding of when to try to solve problems, when to ask questions and when to provide status updates; decent understanding in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); experience/knowledge of the IT sector would be a plus. Personal Qualities: team player fun Attitude ability to adapt and learn fast Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. free Gym onsite constant interactive events within the business Future Prospects: availability to attend our next company meeting/Event, 19th/20th June 2024, and subsequent company meetings: Salary will package will grow rapidly with apprenticeship completion Chance for promotions whilst working closely with Line managers Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 24, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive. Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers. Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. Vacancy Description: setting up and troubleshooting of VPN's /NAT Routing/Rule based Policies; planning and implementation of changes following strict change control procedures; monitoring health status of gateways and reacting to issues; monitoring backup status of all managed service assets troubleshooting issues that are reported dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; some Level 1 SOC alerts. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all. Desirable Skills: We are looking for candidates with: an active interest in working in Networking and Firewalls; excellent communication skills, both written and verbal; a self-starter with an ability to work productively in a remote working environment; an inquisitive approach to work, with an understanding of when to try to solve problems, when to ask questions and when to provide status updates; decent understanding in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); experience/knowledge of the IT sector would be a plus. Personal Qualities: team player fun Attitude ability to adapt and learn fast Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. free Gym onsite constant interactive events within the business Future Prospects: availability to attend our next company meeting/Event, 19th/20th June 2024, and subsequent company meetings: Salary will package will grow rapidly with apprenticeship completion Chance for promotions whilst working closely with Line managers Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive. Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers. Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all. Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 24, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive. Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers. Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all. Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Buckinghamshire Fire & Rescue
Aylesbury, Buckinghamshire
Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT? If this is you, then you are just who we are looking for! Join Buckinghamshire Fire & Rescue Service team. ICT ApprenticeReference: VAC000233 Location: Headquarters, Stocklake, Aylesbury, Buckinghamshire, HP20 1BD Salary: £18,328 - £18,722 a year (National Living Wage) Contract: Two Year Fixed Term Contract Hours: Full time, 37 hour week Package: Local Government Pension Scheme Good annual leave entitlement Employee benefits Employee Assistance Programme Access to Occupational Health provision Free onsite parking Onsite gym facilities About us Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. Not all lifesavers wear uniforms. We employ around 100 people from specialist support staff to education and fire prevention. We are a diverse, welcoming community - will you join us? Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career. The work is fast paced, reactive and sometimes challenging. About the role You'll study and achieve the (Level 2) apprenticeship qualification throughout the duration of this apprenticeship. You will act as a referral point for dealing with complex or technical requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include: Diagnosing & resolving software, hardware and networking incidents Recording, updating and documenting requests using the IT service desk system Installing and configuring new IT equipment Learning how to use a range of IT support tools Here's what some of our staff have recently said: "I left school without any IT experience and was downhearted as I believed it would be difficult to get into the technology industry without going to university. Being enrolled into the apprenticeship scheme has allowed me to gain the experience and skills required to work within the industry I love, whilst gaining a valuable qualification at the same time!" "Having the opportunity to take an apprenticeship has enabled me to start a career in a field I didn't think I would be able to get into, this far into my working life." "Going through an apprenticeship with IT has provided me with a number of opportunities. Not only has it enabled me to start a career in an area I have a significant interest in, but I've also gained valuable experience in a professional work environment and furthered my knowledge of IT." About you Skills required: Passion for IT and computers Work to time sensitive deadlines with good attention to detail A drive to succeed in the IT industry Good communication and interpersonal skills Work well on your own as well as part of a team High levels of integrity, honesty, reliability, and confidentiality Working as part of a team you will be part of our continuing drive to improve our ICT performance. The Service Desk team plays a key role by providing a single initial customer interface for all information and communications technology service requests. What are the entry requirements? To be eligible to apply for this role, you will need to have: GCSE's in Maths and English A - C/4-9 (or equivalent). We are looking for someone who can communicate effectively with a wide range of people, and enjoys working in a team environment, with: A 'can do' attitude A willingness to learn What certification will you achieve? You will be enrolled onto an ICT Apprenticeship and if successful will achieve a level 2 apprenticeship. How will I be assessed during the apprenticeship scheme? You will be assessed in a variety of ways which could include: Formal external courses and examinations On the job observations Evidence of your duties/tasks performed Reports from mentors and managers Production of an e-portfolio of evidence End point assessment What happens after the apprenticeship? At the end of the apprenticeship scheme, we will work closely with you to identify the next steps, this could include: A job with us Further or higher education Closing Date: 25 September 2022 at Midnight Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. If there are any adaptions or adjustments, we can make to assist you in your application or with our recruitment process, please contact us via email or telephone. We are currently experiencing issues with our recruitment portal therefore no application forms are being received at the moment. No agencies please.
Sep 22, 2022
Full time
Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT? If this is you, then you are just who we are looking for! Join Buckinghamshire Fire & Rescue Service team. ICT ApprenticeReference: VAC000233 Location: Headquarters, Stocklake, Aylesbury, Buckinghamshire, HP20 1BD Salary: £18,328 - £18,722 a year (National Living Wage) Contract: Two Year Fixed Term Contract Hours: Full time, 37 hour week Package: Local Government Pension Scheme Good annual leave entitlement Employee benefits Employee Assistance Programme Access to Occupational Health provision Free onsite parking Onsite gym facilities About us Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. Not all lifesavers wear uniforms. We employ around 100 people from specialist support staff to education and fire prevention. We are a diverse, welcoming community - will you join us? Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career. The work is fast paced, reactive and sometimes challenging. About the role You'll study and achieve the (Level 2) apprenticeship qualification throughout the duration of this apprenticeship. You will act as a referral point for dealing with complex or technical requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include: Diagnosing & resolving software, hardware and networking incidents Recording, updating and documenting requests using the IT service desk system Installing and configuring new IT equipment Learning how to use a range of IT support tools Here's what some of our staff have recently said: "I left school without any IT experience and was downhearted as I believed it would be difficult to get into the technology industry without going to university. Being enrolled into the apprenticeship scheme has allowed me to gain the experience and skills required to work within the industry I love, whilst gaining a valuable qualification at the same time!" "Having the opportunity to take an apprenticeship has enabled me to start a career in a field I didn't think I would be able to get into, this far into my working life." "Going through an apprenticeship with IT has provided me with a number of opportunities. Not only has it enabled me to start a career in an area I have a significant interest in, but I've also gained valuable experience in a professional work environment and furthered my knowledge of IT." About you Skills required: Passion for IT and computers Work to time sensitive deadlines with good attention to detail A drive to succeed in the IT industry Good communication and interpersonal skills Work well on your own as well as part of a team High levels of integrity, honesty, reliability, and confidentiality Working as part of a team you will be part of our continuing drive to improve our ICT performance. The Service Desk team plays a key role by providing a single initial customer interface for all information and communications technology service requests. What are the entry requirements? To be eligible to apply for this role, you will need to have: GCSE's in Maths and English A - C/4-9 (or equivalent). We are looking for someone who can communicate effectively with a wide range of people, and enjoys working in a team environment, with: A 'can do' attitude A willingness to learn What certification will you achieve? You will be enrolled onto an ICT Apprenticeship and if successful will achieve a level 2 apprenticeship. How will I be assessed during the apprenticeship scheme? You will be assessed in a variety of ways which could include: Formal external courses and examinations On the job observations Evidence of your duties/tasks performed Reports from mentors and managers Production of an e-portfolio of evidence End point assessment What happens after the apprenticeship? At the end of the apprenticeship scheme, we will work closely with you to identify the next steps, this could include: A job with us Further or higher education Closing Date: 25 September 2022 at Midnight Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. If there are any adaptions or adjustments, we can make to assist you in your application or with our recruitment process, please contact us via email or telephone. We are currently experiencing issues with our recruitment portal therefore no application forms are being received at the moment. No agencies please.
Job Description Based at Angus House, Orchardbank Business Park, Forfar. You may be required to work at home in line with government restrictions unless the job requires you to attend a specified workplace. Places on the Modern Apprenticeship programme are conditional upon securing apprenticeship funding. For these positions, fu...... click apply for full job details
Apr 07, 2021
Full time
Job Description Based at Angus House, Orchardbank Business Park, Forfar. You may be required to work at home in line with government restrictions unless the job requires you to attend a specified workplace. Places on the Modern Apprenticeship programme are conditional upon securing apprenticeship funding. For these positions, fu...... click apply for full job details
Job Description Based at Angus House, Orchardbank Business Park, Forfar. You may be required to work at home in line with government restrictions unless the job requires you to attend a specified workplace. Places on the Modern Apprenticeship programme are conditional upon securing apprenticeship funding. For these positions, fu...... click apply for full job details
Mar 31, 2021
Full time
Job Description Based at Angus House, Orchardbank Business Park, Forfar. You may be required to work at home in line with government restrictions unless the job requires you to attend a specified workplace. Places on the Modern Apprenticeship programme are conditional upon securing apprenticeship funding. For these positions, fu...... click apply for full job details