3rd Line IT Support Engineer

  • Concept Resourcing
  • Ipswich, Suffolk
  • Nov 05, 2021
Full time Information Technology Telecommunications IT Support Cisco

Job Description

3rd line/Infrastructure Engineer/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers/LAN/WAN/Cisco/Firewall/Hardware/Software

Salary - £35,000 - £38,000

Our client, a rapidly expanding MSP who are the leading UK Services Specialist in their sector, are currently looking to recruit a 3rd line IT Support Engineer. This an exciting time to join a growing team with a track record of providing high level support to their clients, with excellent development and training opportunities.

Location - based in Ipswich, with occasional travel to client sites when required

The Role

  • Act as the 3rd line escalation point for all types of queries, whether this is service desk or onsite
  • Supporting and training the 2nd line team
  • Work closely with the service desk team, infrastructure management, and consultant to ensure all escalations are acted upon
  • Managing calls and emails, undertaking analysis, diagnosis and resolution
  • Gathering and logging accurate information so tickets can be efficiently closed or escalated
  • Taking ownership of escalations
  • Provide excellent levels of customer service

Required Skills and Experience

  • Minimum 3 years IT Support Desk experience
  • 3rd line support experience
  • Possess initiative when it comes to problem diagnosis
  • Windows server and Active Directory administrative experience
  • Group Policy and Exchange troubleshooting experience
  • Experience troubleshooting Microsoft Outlook and Office
  • Networking experience - LAN, WAN, Wireless, Firewalls. Primarily Cisco
  • Desktop hardware and software setup
  • Strong communication skills

If this role is of interest, please apply with an up to date copy of your CV.

3rd line/Infrastructure Engineer/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers/LAN/WAN/Cisco/Firewall/Hardware/Software