Senior Assurance Engineer

Senior Assurance Engineer - Pioneering Telecoms/ISP - Manchester!

Prestigious opportunity with a pioneering Telecoms/ISP for a Senior Assurance Engineer.


As one of our Senior Assurance Engineers you will be responsible for:-

• Managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity
• Reviewing customer technical demands and instructions and assist internal team and customers to identify the best resolution for them.
• Providing problem-solving and innovation skills to attend to several technical challenges
• Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance
• Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction

You will be delivering remote (e.g., telephone, online) post-sales troubleshooting and diagnostic support services to ensure that all products and services function properly. In order to resolve technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives, a combination of some of the following skills is essential:-

• Awareness of Telecommunications, ISP or Technology organisations
• 1st line support, Customer support or Helpdesk support
• A responsible attitude
• Ability to prioritise work
• Good at planning ahead
• Remaining calm under pressure
• Decision-making abilities
• Technical Skills
• Time management
• Ability to have authority but tactful with it
• Accurate record keeping

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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