Senior Assurance Engineer

  • Hays Specialist Recruitment Limited
  • Manchester, Lancashire
  • Nov 04, 2021
Full time Information Technology Telecommunications Helpdesk

Job Description

Senior Assurance Engineer - Pioneering Telecoms/ISP - Manchester!

Prestigious opportunity with a pioneering Telecoms/ISP for a Senior Assurance Engineer.

As one of our Senior Assurance Engineers you will be responsible for:-

  • Managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity
  • Reviewing customer technical demands and instructions and assist internal team and customers to identify the best resolution for them.
  • Providing problem-solving and innovation skills to attend to several technical challenges
  • Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance
  • Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction

You will be delivering remote (e.g., telephone, online) post-sales troubleshooting and diagnostic support services to ensure that all products and services function properly. In order to resolve technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives, a combination of some of the following skills is essential:-

  • Awareness of Telecommunications, ISP or Technology organisations
  • 1st line support, Customer support or Helpdesk support
  • A responsible attitude
  • Ability to prioritise work
  • Good at planning ahead
  • Remaining calm under pressure
  • Decision-making abilities
  • Technical Skills
  • Time management
  • Ability to have authority but tactful with it
  • Accurate record keeping

What you need to do now
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