Mandarin Chinese speaking IT Infrastructure Engineer

  • People First
  • Nov 04, 2021
Full time Information Technology Telecommunications SQL Helpdesk IT Support Cisco

Job Description

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Ref: 21012

Your New Job Title: Mandarin speaking IT Infrastructure Engineer

Your New Salary: Highly competitive + good benefits

Job status: Permanent

Location: West London

Reporting to: Senior Infrastructure Engineer & Team Leader


  • The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required.
  • The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary.

What You'll be Doing Each Day:

  • The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services.
  • Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements.
  • To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities.
  • Application monitoring, performance and capacity tuning on a daily basis.
  • Extensive problem solving and debugging skills using SQL.
  • Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you.
  • Escalation point for junior member and provides support and cover for senior team members.
  • Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster.
  • Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training.
  • Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution.
  • Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation.
  • Provide BAU Infrastructure, Active Directory & Exchange support and administration.
  • Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors.
  • Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority.
  • Provide Desktop and telephone support.
  • Maintain systems uptime and availability.
  • Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented.
  • Take control of and manage system incidents, changes and new requests from start to finish.
  • Maintain and enforce company IT security and compliance.
  • Coordinate and managing all development for main trading application and data integration.
  • Ensure that SLA's are adhered to with suppliers.
  • Other tasks as deemed necessary from time to time.

The Skills You'll Need to Succeed:

  • Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications
  • Advanced support experience within VMWare and Windows.
  • Advanced support experience with Active Directory and Exchange DAG
  • Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment.
  • Managing backup s and recovery tasks.
  • Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint)
  • Strong knowledge of routing and switching.
  • Monitor infrastructure capacity and ensure systems meet business operational requirements
  • Strong project management capability, requiring the ability to work on multiple streams at once.
  • Strong scripting capabilities to automate tasks PowerShell.
  • Jira Service Management
  • Adhering to a strict change control process.

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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