SharePoint Support Officer

  • RSPB
  • Oct 28, 2021
Full time Information Technology Windows Desktop Support I.T. & Communications IT Support

Job Description

SharePoint Support Officer 
Reference: OCT20214412
Location: Flexible in England
Salary: £25,280.00 - £28,045.00 Per Annum
Benefits: Pension, Life Assurance and Annual Leave

Saving nature involves large amounts of information and it is vital that it is kept secure and properly organised.

The RSPB is looking for an experienced SharePoint user to support its transition to SharePoint Online.

You'll be a key part of the team providing support and guidance to people throughout the whole organisation using a combination of Teams meetings, video conferencing, phone and email.

In addition to supporting SharePoint you will also help colleagues with use and understand Teams, Yammer, Lists, Forms, Planner, the Power Platform, Delve, etc.

You will help us ensure that we adhere to best-practices and methods for collaboration and information sharing and to document those. You will also look at how SharePoint can improve process efficiency by using of automation flows.

You will help RSPB colleagues use and manage document libraries by:

  • effective use of views & properties
  • manage, and modify Content Types
  • using, where appropriate, document sets
  • ensuring page authors understand the available web parts and how best to use them

You will also play a key role in helping us transition Classic SharePoint Online sites to Modern.

Given the ever-changing nature of the Microsoft 365 ecosystem it is essential that you continue to update your skills and technical knowledge and to look for improved ways to support the RSPB’s use of SharePoint.

You will help the RSPB prepare for and manage forthcoming changes to SharePoint and associated apps as published in the Microsoft Roadmap by preparing or update relevant training or support material.

What we need from you:

This role is suitable for working remotely or from an RSPB office in England.


  • A thorough understanding of SharePoint’s permission model, options for sharing files, document libraries, content types, site columns, managed terms, custom lists and views
  • Able to use PowerApps to modify the New, Edit and View forms
  • Able to use Power Automate to create event-driven flows


  • A good working knowledge of other Microsoft 365 apps such as Teams, Yammer, Power BI, etc.
  • Initiative and judgement to resolve problems independently.
  • Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service.
  • Ability to plan or schedule own work-days, and to respond to changing pressures or requirements.
  • Effective interpersonal and communication skills.
  • Experience of personal development in a similar or related role(s)
  • Experience of using Sharegate or Apricot would be an advantage.

 This is a full-time role that we are actively recruiting and assessing applications upon receipt.

Closing date: 23:59, 18 November 2021

We reserve the right to close this advert at any time once sufficient applications have been received.


If you would like to find out more, please click the Apply button to be directed to our website where you can complete the application process.


Environmental Protection-Conservation, Software-Web Training, Technical Customer Service, Computer-Electronics-Telecomm Install-Maintain-Repair


£25,280.00 - £28,045.00 Per Annum