Junior Product Owner We are looking for a Junior Product Owner to play a pivotal role in the charity's journey towards achieving a Digital First strategy. This is a remote, flexible working role, with excellent benefits. Position: Junior Product Owner Location: Remote Hours: Full-time, 37 hours per week Salary: £32,300 - £38,000 per annum Contract: 12 month fixed term contract Benefits: 26 days hols plus bank holidays, enhanced pension, employee assistance programme, health cash back plan, flexi working, fully remote Closing Date: 17th April 2024 About the Role Positioned within the Digital Transformation team, you will own and manage the website on WordPress while working closely with the Senior Project Manager and Business Analyst to deliver innovative digital products that enhance the efficiency, decision-making, and user experience for both internal and external stakeholders. The role involves contributing to the definition of product vision, managing the product backlog, and ensuring that development efforts align with the strategic goals of digital transformation. You will be instrumental in facilitating the transition of ideas into actionable project plans, maintaining a seamless user-centric approach across all digital interfaces, and supporting the development and delivery of digital solutions that meet the evolving needs of the organisation and its stakeholders. About You You will have experience in product ownership or management, ideally within a digital or technology-focused environment with an educational background in a relevant field. While formal qualifications are valued, equivalent practical experience will also be considered. You will also have experience of: Working with cross-functional teams to deliver digital products or services Agile methodologies and principles, with hands-on experience in backlog management and iterative development cycles Gathering, scope definition, and user story creation, with a keen eye for detail in documenting processes and product features Proficiency with project management tools and methodologies, particularly experience with JIRA for tracking development tasks and Agile project management Skilled in the use of Microsoft Office Suite for effective communication and document creation, with a strong emphasis on Excel for data analysis and PowerPoint for presentations SharePoint, for document management and team collaboration, ensuring that project documents are easily accessible and organised within the team and across the organisation Utilising digital collaboration tools to work effectively with remote teams, including proficiency in video conferencing tools and collaborative workspaces. You will also have an aptitude for learning and adopting new tools and technologies, with a willingness to develop expertise in areas such as digital analytics, user experience (UX) design, and customer relationship management (CRM) systems. Previous involvement in digital transformation initiatives or projects, with an understanding of the challenges and opportunities presented by digital change within an organisation will also be an advantage in this role. You will need the right to work in the UK to apply for the role. You will be asked to submit a CV and a supporting statement by 17th April 2024.Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4. About the Organisation The charity is the professional voice of the UK Fire and Rescue service, driving improvement and development throughout the UK, whilst supporting our leadership team. The charity is disability confident registered. The organisation is committed to being an inclusive employer and complies with the Equality Act 2010 and acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment. You may have experience in other areas as Product, Product Owner, Junior Product Owner, Assistant Product Owner, Product Support, Digital Transformation, Website, Website Manager, Content Manager, Digital Product Owner, Junior Digital Product Owner. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mar 29, 2024
Full time
Junior Product Owner We are looking for a Junior Product Owner to play a pivotal role in the charity's journey towards achieving a Digital First strategy. This is a remote, flexible working role, with excellent benefits. Position: Junior Product Owner Location: Remote Hours: Full-time, 37 hours per week Salary: £32,300 - £38,000 per annum Contract: 12 month fixed term contract Benefits: 26 days hols plus bank holidays, enhanced pension, employee assistance programme, health cash back plan, flexi working, fully remote Closing Date: 17th April 2024 About the Role Positioned within the Digital Transformation team, you will own and manage the website on WordPress while working closely with the Senior Project Manager and Business Analyst to deliver innovative digital products that enhance the efficiency, decision-making, and user experience for both internal and external stakeholders. The role involves contributing to the definition of product vision, managing the product backlog, and ensuring that development efforts align with the strategic goals of digital transformation. You will be instrumental in facilitating the transition of ideas into actionable project plans, maintaining a seamless user-centric approach across all digital interfaces, and supporting the development and delivery of digital solutions that meet the evolving needs of the organisation and its stakeholders. About You You will have experience in product ownership or management, ideally within a digital or technology-focused environment with an educational background in a relevant field. While formal qualifications are valued, equivalent practical experience will also be considered. You will also have experience of: Working with cross-functional teams to deliver digital products or services Agile methodologies and principles, with hands-on experience in backlog management and iterative development cycles Gathering, scope definition, and user story creation, with a keen eye for detail in documenting processes and product features Proficiency with project management tools and methodologies, particularly experience with JIRA for tracking development tasks and Agile project management Skilled in the use of Microsoft Office Suite for effective communication and document creation, with a strong emphasis on Excel for data analysis and PowerPoint for presentations SharePoint, for document management and team collaboration, ensuring that project documents are easily accessible and organised within the team and across the organisation Utilising digital collaboration tools to work effectively with remote teams, including proficiency in video conferencing tools and collaborative workspaces. You will also have an aptitude for learning and adopting new tools and technologies, with a willingness to develop expertise in areas such as digital analytics, user experience (UX) design, and customer relationship management (CRM) systems. Previous involvement in digital transformation initiatives or projects, with an understanding of the challenges and opportunities presented by digital change within an organisation will also be an advantage in this role. You will need the right to work in the UK to apply for the role. You will be asked to submit a CV and a supporting statement by 17th April 2024.Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4. About the Organisation The charity is the professional voice of the UK Fire and Rescue service, driving improvement and development throughout the UK, whilst supporting our leadership team. The charity is disability confident registered. The organisation is committed to being an inclusive employer and complies with the Equality Act 2010 and acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment. You may have experience in other areas as Product, Product Owner, Junior Product Owner, Assistant Product Owner, Product Support, Digital Transformation, Website, Website Manager, Content Manager, Digital Product Owner, Junior Digital Product Owner. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Role: Solution Architect Location: Remote Salary: 80,000 per annum + benefits About Company: 83zero is proud to partner with a leading for-profit organisation in the education sector, committed to delivering exceptional services to students globally. Job Purpose: As a Solution Architect, you will collaborate closely with senior stakeholders to identify and design solutions for business projects. Leading the design efforts during project delivery, you'll play a pivotal role in ensuring successful outcomes. This role involves working closely with customers and delivery teams, making it central to project success. Key Responsibilities: Conduct high-level technical impact assessments to support business cases and project initiation. Assist in detailed analysis, requirements capture, and project planning. Collaborate with IT Leadership to devise, broker, and document solutions to business problems. Work with business stakeholders, application architects, and development teams to refine requirements and resolve issues. Act as a central point of guidance and motivation for development teams during project phases. Assist project team members in resolving issues with project deliverable. Proactively participate in the build and management of platform and delivery road maps in collaboration with IT Leadership. People and Leadership: Foster a productive working environment through constructive feedback and appropriate involvement, delegation, and monitoring of staff. Provide regular communication updates to direct reports and other IT team members. Encourage a culture of accountability, trust, commitment, professional development, and team cooperation. Relationship Management: Manage internal and external relationships and communications effectively. Interface with vendors as required. Projects: Deliver or assist in projects as required. Maintain Control and Integrity of Systems and Processes: Adhere to all IT-related policies and procedures. Provide technical leadership to ensure solutions are architecturally sound and minimise technical debt. Governance: Ensure compliance with relevant data protection, financial, taxation, and legal requirements. Experience Required: Broad knowledge of enterprise business systems, especially CRM, BI, and BPM. Deep technical expertise in at least one key area such as security, performance, high availability, or relational databases. Broad technical awareness covering network infrastructure, information architecture, software languages, frameworks, and integration technologies. Desired Experience: Previous role as an application architect, lead developer, or business analyst, ideally in a medium-sized enterprise. Practical experience in programming. Demonstrated experience in leading small teams. Direct experience with Salesforce and Boomi is advantageous. Knowledge/Skills: Understanding of agile methodologies and related project management frameworks. Familiarity with design thinking, product management, SDLC, and release plan processes. Ability to maintain, influence, and motivate teams. Familiarity with a variety of development methods and processes. Experience with Salesforce or another SaaS CRM platform. Understanding of web application architecture and enterprise integration patterns. If you're passionate about delivering innovative solutions and thrive in a collaborative environment, we'd love to hear from you! Please apply with your CV and cover letter detailing your suitability for the role.
Mar 28, 2024
Full time
Role: Solution Architect Location: Remote Salary: 80,000 per annum + benefits About Company: 83zero is proud to partner with a leading for-profit organisation in the education sector, committed to delivering exceptional services to students globally. Job Purpose: As a Solution Architect, you will collaborate closely with senior stakeholders to identify and design solutions for business projects. Leading the design efforts during project delivery, you'll play a pivotal role in ensuring successful outcomes. This role involves working closely with customers and delivery teams, making it central to project success. Key Responsibilities: Conduct high-level technical impact assessments to support business cases and project initiation. Assist in detailed analysis, requirements capture, and project planning. Collaborate with IT Leadership to devise, broker, and document solutions to business problems. Work with business stakeholders, application architects, and development teams to refine requirements and resolve issues. Act as a central point of guidance and motivation for development teams during project phases. Assist project team members in resolving issues with project deliverable. Proactively participate in the build and management of platform and delivery road maps in collaboration with IT Leadership. People and Leadership: Foster a productive working environment through constructive feedback and appropriate involvement, delegation, and monitoring of staff. Provide regular communication updates to direct reports and other IT team members. Encourage a culture of accountability, trust, commitment, professional development, and team cooperation. Relationship Management: Manage internal and external relationships and communications effectively. Interface with vendors as required. Projects: Deliver or assist in projects as required. Maintain Control and Integrity of Systems and Processes: Adhere to all IT-related policies and procedures. Provide technical leadership to ensure solutions are architecturally sound and minimise technical debt. Governance: Ensure compliance with relevant data protection, financial, taxation, and legal requirements. Experience Required: Broad knowledge of enterprise business systems, especially CRM, BI, and BPM. Deep technical expertise in at least one key area such as security, performance, high availability, or relational databases. Broad technical awareness covering network infrastructure, information architecture, software languages, frameworks, and integration technologies. Desired Experience: Previous role as an application architect, lead developer, or business analyst, ideally in a medium-sized enterprise. Practical experience in programming. Demonstrated experience in leading small teams. Direct experience with Salesforce and Boomi is advantageous. Knowledge/Skills: Understanding of agile methodologies and related project management frameworks. Familiarity with design thinking, product management, SDLC, and release plan processes. Ability to maintain, influence, and motivate teams. Familiarity with a variety of development methods and processes. Experience with Salesforce or another SaaS CRM platform. Understanding of web application architecture and enterprise integration patterns. If you're passionate about delivering innovative solutions and thrive in a collaborative environment, we'd love to hear from you! Please apply with your CV and cover letter detailing your suitability for the role.
Your Company A highly successful company are partnering with the NET Recruit team to support their recruitment campaign for a Senior BI Data Analyst in Bournemouth. The company provide excellent solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. Due to recent success they are investing in their future, expanding many of their internal teams and reaching a wider customer base, requiring a cohesive and proactive support system in place to supplement their offerings.This is an exciting new opportunity to gain recognition and exposure within the team and truly make a difference within the company both in terms of profitability and operational efficiency by capturing the relevant metrics from a wide cross section of data sources that will drive the business forward. Your Role & Responsibilities Typical duties and responsibilities for this role will include, but not be limited to: Leading the development of Power BI and Dynamics CRM applications across the business to ensure they meet goals Maximise efforts to understand the business needs and use this knowledge to increase effectiveness Providing solutions and alternative options for senior management to address their issues and needs Taking ownership of the deployment process Conducting quality checks, monitoring the data warehouse and administrating the ETL Providing support in reporting for Power BI and delivering training across the business Managing Power BI report subscriptions Managing the SQL database and backups Creating reports and tasks for month and year end What Do You Need To Apply? This role will require the ideal candidate to have a highly technical, analytical and communicate mindset, made evident through exemplary presentation skills. Fundamental for this role will be prior experience to an advanced level of Office 365, including Power BI, MS Flow, Excel, and PowerApps also, alongside good SQL knowledge. Additional knowledge includes Azure Data Factory and Data Flows, API integrations and C#. An individual who has previously undertaken work on large-scale projects is also required, as is experience regarding data visualisation. An individual who has a proven track record of working successfully, both on their own, and within a larger team, will be looked upon favourably. What Will You Get In Return? On offer is a base salary of up to £57,000, alongside other additional benefits, including a good holiday allocation, generous pension, life insurance and free parking.This leading company value the wellbeing of their employees very highly and are keen to ensure the successful applicant has everything they require for this position in terms of tolls and training. This is a unique opportunity to make an incredibly large impact and difference within a high-growth company that has an eminently bright future.If you are interested in a confidential conversation, please reach out directly to: Joshua Whitton - Recruitment Partner M: E:
Mar 28, 2024
Full time
Your Company A highly successful company are partnering with the NET Recruit team to support their recruitment campaign for a Senior BI Data Analyst in Bournemouth. The company provide excellent solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. Due to recent success they are investing in their future, expanding many of their internal teams and reaching a wider customer base, requiring a cohesive and proactive support system in place to supplement their offerings.This is an exciting new opportunity to gain recognition and exposure within the team and truly make a difference within the company both in terms of profitability and operational efficiency by capturing the relevant metrics from a wide cross section of data sources that will drive the business forward. Your Role & Responsibilities Typical duties and responsibilities for this role will include, but not be limited to: Leading the development of Power BI and Dynamics CRM applications across the business to ensure they meet goals Maximise efforts to understand the business needs and use this knowledge to increase effectiveness Providing solutions and alternative options for senior management to address their issues and needs Taking ownership of the deployment process Conducting quality checks, monitoring the data warehouse and administrating the ETL Providing support in reporting for Power BI and delivering training across the business Managing Power BI report subscriptions Managing the SQL database and backups Creating reports and tasks for month and year end What Do You Need To Apply? This role will require the ideal candidate to have a highly technical, analytical and communicate mindset, made evident through exemplary presentation skills. Fundamental for this role will be prior experience to an advanced level of Office 365, including Power BI, MS Flow, Excel, and PowerApps also, alongside good SQL knowledge. Additional knowledge includes Azure Data Factory and Data Flows, API integrations and C#. An individual who has previously undertaken work on large-scale projects is also required, as is experience regarding data visualisation. An individual who has a proven track record of working successfully, both on their own, and within a larger team, will be looked upon favourably. What Will You Get In Return? On offer is a base salary of up to £57,000, alongside other additional benefits, including a good holiday allocation, generous pension, life insurance and free parking.This leading company value the wellbeing of their employees very highly and are keen to ensure the successful applicant has everything they require for this position in terms of tolls and training. This is a unique opportunity to make an incredibly large impact and difference within a high-growth company that has an eminently bright future.If you are interested in a confidential conversation, please reach out directly to: Joshua Whitton - Recruitment Partner M: E:
Customer & Marketing Insight Analyst National Retailer ? Salary: £45k - £55k plus bonus & bens Location: 100% REMOTE OR hybrid 1-2 days in office (Hampshire) Join this much-loved British Retailer as they embark on a journey of digital and data transformation. Further to the appointment of an industry legend in customer marketing and loyalty, there follows the scaling of multiple teams across Data Science, Analytics, CRM and Digital. With this in mind, we're hiring for a number of Customer & Marketing Insight Analysts to join the centralised Data Science & Analytics function, delivering a range of projects across CRM, customer insight and campaign measurement. This will include deep dive, and exploratory customer insights projects, to identify trends in large swathes of customer and digital data, in order to answer questions from senior stakeholders around customer behaviour, engagement, customer health and churn. You will also conduct campaign analysis, utilising your findings to constantly drive improvement around campaign performance and CRM. You will need to be an adaptable Analyst, with the ability to employ a variety of statistical analytics techniques including segmentation, clustering, predictive analytics and modelling in order to help predict customer buying behaviour and contribute to future plans for the retail business. generate actionable insights. As well as campaign reporting, data visualisation and data storytelling. Current and future projects include: Market Places , understanding the opportunity here from their existing and prospective customer base Loyalty and Engagement Small Formats - the business will be launching a small formats model, which will require geospatial analysis as well as using current customer insights to determine product ranges, promotions and marketing Hyper Personalisation Working with the Digital Team to improve understanding around retail media Coupon at Till Technically they operate a Snowflake and DataBricks environment, leveraging SQL to extract data and R and Python for modelling and statistical analysis, building code and tools. They also have PowerBI for data visualization, but any similar tool will be considered. Experience required: Educated to a degree level in a numerate subject: Mathematics, Machine Learning, Computer Science, Statistics, Chemistry, Physics, Engineering etc. A background in customer insight and marketing analytics is essential, to optimise customer journeys and improve customer retention and loyalty Demonstrates creativity in problem solving and keen to bring new ideas to the room Ability to work with data from multiple sources, including digital, to provide robust solutions and insights Strong analytics skills in SQL, coupled with Python or R essential Passionate about embedding data at the heart of decision making, driving insights led thinking for customer and marketing purposes Strong skills in stakeholder management and a desire to work in a business facing capacity
Mar 27, 2024
Full time
Customer & Marketing Insight Analyst National Retailer ? Salary: £45k - £55k plus bonus & bens Location: 100% REMOTE OR hybrid 1-2 days in office (Hampshire) Join this much-loved British Retailer as they embark on a journey of digital and data transformation. Further to the appointment of an industry legend in customer marketing and loyalty, there follows the scaling of multiple teams across Data Science, Analytics, CRM and Digital. With this in mind, we're hiring for a number of Customer & Marketing Insight Analysts to join the centralised Data Science & Analytics function, delivering a range of projects across CRM, customer insight and campaign measurement. This will include deep dive, and exploratory customer insights projects, to identify trends in large swathes of customer and digital data, in order to answer questions from senior stakeholders around customer behaviour, engagement, customer health and churn. You will also conduct campaign analysis, utilising your findings to constantly drive improvement around campaign performance and CRM. You will need to be an adaptable Analyst, with the ability to employ a variety of statistical analytics techniques including segmentation, clustering, predictive analytics and modelling in order to help predict customer buying behaviour and contribute to future plans for the retail business. generate actionable insights. As well as campaign reporting, data visualisation and data storytelling. Current and future projects include: Market Places , understanding the opportunity here from their existing and prospective customer base Loyalty and Engagement Small Formats - the business will be launching a small formats model, which will require geospatial analysis as well as using current customer insights to determine product ranges, promotions and marketing Hyper Personalisation Working with the Digital Team to improve understanding around retail media Coupon at Till Technically they operate a Snowflake and DataBricks environment, leveraging SQL to extract data and R and Python for modelling and statistical analysis, building code and tools. They also have PowerBI for data visualization, but any similar tool will be considered. Experience required: Educated to a degree level in a numerate subject: Mathematics, Machine Learning, Computer Science, Statistics, Chemistry, Physics, Engineering etc. A background in customer insight and marketing analytics is essential, to optimise customer journeys and improve customer retention and loyalty Demonstrates creativity in problem solving and keen to bring new ideas to the room Ability to work with data from multiple sources, including digital, to provide robust solutions and insights Strong analytics skills in SQL, coupled with Python or R essential Passionate about embedding data at the heart of decision making, driving insights led thinking for customer and marketing purposes Strong skills in stakeholder management and a desire to work in a business facing capacity
Senior Software Engineer Studios Permanent Full Time Office location: White City, London Hybrid Hiring Range: £80,000 - £90,000 For more information please email Your work matters to millions. Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution. When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people. Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV. Your impact sends ripples. The team We're global and local, producing in 13 countries across 60+ labels in the UK, US, Australia, France, Germany, The Nordics, Italy and more. Together with creators, producers, global networks and streamers, we're behind the scenes of some of the greatest genres. Bringing thousands of hours of entertainment to everyone everywhere. The role ITV Technology and Global Partnerships are working together on a major programme of change, building out new systems and capabilities for Rights, Content Sales & Licensing, Royalties and Contract Lifecycle Management. As a Senior Software Engineer working in this product space, you will be helping to build and run a technology product team, delivering on the goals of the programme, owning the long term execution and supporting the total lifecycle of the services. Senior Software Engineer are experienced practitioners providing expertise in both software development and their product domain. They will be tasked with the design and implementation of new systems and features, as well as modification and maintenance of existing systems for adaptation to business and/or technology changes. To be successful as a Senior Software Engineer you should be able to drive software change and assist with the overall maturity of the software development lifecycle. A successful Senior Software Engineer will ensure that software deliverables comply with quality standards and are completed on time. Ultimately, your goal will be to develop and maintain functional, secure and high-quality applications that are aligned with user needs and business goals. This is a hands-on role developing the full end-to-end solution using a range of technologies. As you will be joining at the start of the journey, you will have a vital role in defining the toolset and methodologies used as well as helping to build the team of engineers, delivery, test and product that surrounds it. You will be working directly with business sponsors, business analysts, architects, operational teams and managed service providers to build the best possible outcome. The role will entail but not be limited to: Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members Communicate, rationalise and explain technology decisions and options to non-technical audiences Be an evangelist for platform innovation and reuse Deliver top-quality software in a timely fashion Pragmatic selection between development or platforms for integration Help maintain code quality, organisation and automation Skills you'll need (minimum criteria) Experience with technical decision making with consideration of overall business needs Significant experience of multiple programming languages, with emphasis on the backend using JVM (Java, Kotlin etc) and/or Node.js. Multiple paradigm experience an advantage Ability to communicate, rationalise and explain technology decisions and options to non-technical audiences Solid understanding of HTTP and RESTful design Experience with asynchronous, event-driven, microservices architecture Practical experience working with cloud technologies in AWS including SNS/SQS, containerisation, serverless and cloud database technologies - Graph, SQL, Postgresql, DynamoDB Experience working with Agile development processes and a knowledge of automated testing techniques and strategies Other things we're looking for (key criteria) Experience or interest in Infrastructure and Infrastructure as Code Knowledge of CRM, Sales and Rights Management systems would be an advantage A passion for technology and innovation with a data driven mind-set Methodical, process driven, problem solver skills with the ability to troubleshoot complex integration issues ITV is for everyone. ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage (minimum criteria above). We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at . Find out more about applying with a disability. There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications. Because those who make an impact deserve to be rewarded for it. ITV offers some great rewards and benefits including: Flexible working with a range of options to suit everyone Generous holiday allowance, plus you can buy more Annual bonus opportunity Competitive pension contribution Save as you earn - with an opportunity to buy ITV shares Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life More about our benefits Closing date: Friday 29th March 2024
Mar 27, 2024
Full time
Senior Software Engineer Studios Permanent Full Time Office location: White City, London Hybrid Hiring Range: £80,000 - £90,000 For more information please email Your work matters to millions. Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution. When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people. Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV. Your impact sends ripples. The team We're global and local, producing in 13 countries across 60+ labels in the UK, US, Australia, France, Germany, The Nordics, Italy and more. Together with creators, producers, global networks and streamers, we're behind the scenes of some of the greatest genres. Bringing thousands of hours of entertainment to everyone everywhere. The role ITV Technology and Global Partnerships are working together on a major programme of change, building out new systems and capabilities for Rights, Content Sales & Licensing, Royalties and Contract Lifecycle Management. As a Senior Software Engineer working in this product space, you will be helping to build and run a technology product team, delivering on the goals of the programme, owning the long term execution and supporting the total lifecycle of the services. Senior Software Engineer are experienced practitioners providing expertise in both software development and their product domain. They will be tasked with the design and implementation of new systems and features, as well as modification and maintenance of existing systems for adaptation to business and/or technology changes. To be successful as a Senior Software Engineer you should be able to drive software change and assist with the overall maturity of the software development lifecycle. A successful Senior Software Engineer will ensure that software deliverables comply with quality standards and are completed on time. Ultimately, your goal will be to develop and maintain functional, secure and high-quality applications that are aligned with user needs and business goals. This is a hands-on role developing the full end-to-end solution using a range of technologies. As you will be joining at the start of the journey, you will have a vital role in defining the toolset and methodologies used as well as helping to build the team of engineers, delivery, test and product that surrounds it. You will be working directly with business sponsors, business analysts, architects, operational teams and managed service providers to build the best possible outcome. The role will entail but not be limited to: Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members Communicate, rationalise and explain technology decisions and options to non-technical audiences Be an evangelist for platform innovation and reuse Deliver top-quality software in a timely fashion Pragmatic selection between development or platforms for integration Help maintain code quality, organisation and automation Skills you'll need (minimum criteria) Experience with technical decision making with consideration of overall business needs Significant experience of multiple programming languages, with emphasis on the backend using JVM (Java, Kotlin etc) and/or Node.js. Multiple paradigm experience an advantage Ability to communicate, rationalise and explain technology decisions and options to non-technical audiences Solid understanding of HTTP and RESTful design Experience with asynchronous, event-driven, microservices architecture Practical experience working with cloud technologies in AWS including SNS/SQS, containerisation, serverless and cloud database technologies - Graph, SQL, Postgresql, DynamoDB Experience working with Agile development processes and a knowledge of automated testing techniques and strategies Other things we're looking for (key criteria) Experience or interest in Infrastructure and Infrastructure as Code Knowledge of CRM, Sales and Rights Management systems would be an advantage A passion for technology and innovation with a data driven mind-set Methodical, process driven, problem solver skills with the ability to troubleshoot complex integration issues ITV is for everyone. ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage (minimum criteria above). We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at . Find out more about applying with a disability. There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications. Because those who make an impact deserve to be rewarded for it. ITV offers some great rewards and benefits including: Flexible working with a range of options to suit everyone Generous holiday allowance, plus you can buy more Annual bonus opportunity Competitive pension contribution Save as you earn - with an opportunity to buy ITV shares Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life More about our benefits Closing date: Friday 29th March 2024
CRM Solutions Manager (Standalone) - Charity sector experience essential - £62,500 + excellent benefits - Hybrid 2 days/wk in London HQTo be considered for this post, you must offer demonstrable employment experience in the UK charity sector providing CRM-based systems services (Salesforce preferred but FULL TRAINING PROVIDED).Reporting to the Head of Systems and Management Information, the role of the CRM Solutions Manager is to support data solutions and development initiatives.Purpose of the role Manage the customer relationship management systems, ensuring they are optimally configured, customised, and integrated with other systems to maximise operational efficiency, support business processes, and help achieve strategic goals. Work closely with other stakeholders such as IT, Finance, and senior leaders to ensure that data is integrated across the organisation and that data-driven insights are used to improve business processes and outcomes. Build and maintain customisations, integrations, and add-ons to the CRM system and other business applications. This could include dashboards, workflows, business rules, reports, and other customisations that help staff to manage and monitor their work. Key responsibilities and outcomes. Work with the Business Analyst to identify business needs and requirements. Includes participating in meetings with business stakeholders to understand their needs and gather requirements. Translate business requirements into technical specifications. Creating detailed documentation that outlines technical requirements, such as system architecture, design, and functionality. Design and develop technical solutions that meet business requirements. Creating and reviewing system design documents, working with developers to implement solutions, and ensuring that solutions align with technical standards and guidelines. Also includes analysing technical constraints and potential challenges to ensure that solutions are feasible and can be implemented within the desired timeframe. Create documentation and training materials to support technical solutions. Creating user manuals, technical documentation, and training materials for end-users and support staff. Participate in the development and implementation of data governance policies and procedures to ensure data quality, security, and compliance. Salary: £62,500 per annum plus excellent benefits Type: Permanent Hours: 37.5 hours per week, and with hybrid working those hours can be done any time between 7am - 7pm. Core working hours are 10am - 3pm. 2 days per week in the central London HQ, in line with hybrid working framework.
Mar 25, 2024
Full time
CRM Solutions Manager (Standalone) - Charity sector experience essential - £62,500 + excellent benefits - Hybrid 2 days/wk in London HQTo be considered for this post, you must offer demonstrable employment experience in the UK charity sector providing CRM-based systems services (Salesforce preferred but FULL TRAINING PROVIDED).Reporting to the Head of Systems and Management Information, the role of the CRM Solutions Manager is to support data solutions and development initiatives.Purpose of the role Manage the customer relationship management systems, ensuring they are optimally configured, customised, and integrated with other systems to maximise operational efficiency, support business processes, and help achieve strategic goals. Work closely with other stakeholders such as IT, Finance, and senior leaders to ensure that data is integrated across the organisation and that data-driven insights are used to improve business processes and outcomes. Build and maintain customisations, integrations, and add-ons to the CRM system and other business applications. This could include dashboards, workflows, business rules, reports, and other customisations that help staff to manage and monitor their work. Key responsibilities and outcomes. Work with the Business Analyst to identify business needs and requirements. Includes participating in meetings with business stakeholders to understand their needs and gather requirements. Translate business requirements into technical specifications. Creating detailed documentation that outlines technical requirements, such as system architecture, design, and functionality. Design and develop technical solutions that meet business requirements. Creating and reviewing system design documents, working with developers to implement solutions, and ensuring that solutions align with technical standards and guidelines. Also includes analysing technical constraints and potential challenges to ensure that solutions are feasible and can be implemented within the desired timeframe. Create documentation and training materials to support technical solutions. Creating user manuals, technical documentation, and training materials for end-users and support staff. Participate in the development and implementation of data governance policies and procedures to ensure data quality, security, and compliance. Salary: £62,500 per annum plus excellent benefits Type: Permanent Hours: 37.5 hours per week, and with hybrid working those hours can be done any time between 7am - 7pm. Core working hours are 10am - 3pm. 2 days per week in the central London HQ, in line with hybrid working framework.
Senior Salesforce Administrator Sunderland / Hybrid 57,000 We are currently working with a fantastic business who are recruiting for a Senior Salesforce Administrator who will participate in the ongoing development of the Salesforce environment. The successful candidate will have experience in improving processes and the successful adoption of the Salesforce platform. The Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. The Salesforce Administrator will be primarily responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. Senior Salesforce Administrator Skills Excellent project management and organization skills and a positive attitude A demonstrated ability to understand and articulate complex requirements Proven ability to design and implement new requirements and processes gathered from multiple sources, reconcile conflicts, and facilitate user adoption Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, Flows, and other configurations of advanced complexity Strong understanding of Salesforce best practices A history of successfully driving projects to completion Experience in environment and release strategies with the Salesforce platform and its DevOps tooling and metadata structure Senior Salesforce Administrator Accountabilities Serve as an administrator supporting approximately 800+ users Handle all basic administrative functions including user account maintenance and other routine tasks, reports and dashboards creation and management, management of existing solutions, and defect resolution Complete regular internal system audits and prepare for planned Salesforce releases Maintain and document functional and technical processes and procedures Manage Salesforce data feeds and other integrations, provide support the IT teams as needed Collaborate with business leaders, implementation team, and users during ongoing project phases Work with a team to establish suitable processes to support administrative, functional development, and change management activities Work independently with members of the user base to define and document business and functional requirements, including business process diagrams and user stories Work collaboratively with implementation team members to design and develop a solution that will fulfil the user stories Provide declarative administration and the implementation of user stories through configuration of the CRM platform Facilitate system demonstration meetings to showcase the implemented solution Collaborate with Testing and Business Unit teams to test and verify solutions through User Acceptance Testing Assist in End User Training and grow the Salesforce skill set across the organization Work with the existing Solutions Team and wider sections of IT to ensure collaboration and utilise existing SMEs in Product Owners and Systems Analysts when developing business capabilities into the Salesforce platform Additional Qualifications Salesforce Administrator (Required) Salesforce Business Analyst (Highly Desired) Salesforce Platform Developer 1 Builder (Desired) Salesforce Service Cloud Consultant (Highly Desired) Salesforce Field Service Lightning (Highly Desired) Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Mar 25, 2024
Full time
Senior Salesforce Administrator Sunderland / Hybrid 57,000 We are currently working with a fantastic business who are recruiting for a Senior Salesforce Administrator who will participate in the ongoing development of the Salesforce environment. The successful candidate will have experience in improving processes and the successful adoption of the Salesforce platform. The Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. The Salesforce Administrator will be primarily responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. Senior Salesforce Administrator Skills Excellent project management and organization skills and a positive attitude A demonstrated ability to understand and articulate complex requirements Proven ability to design and implement new requirements and processes gathered from multiple sources, reconcile conflicts, and facilitate user adoption Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, Flows, and other configurations of advanced complexity Strong understanding of Salesforce best practices A history of successfully driving projects to completion Experience in environment and release strategies with the Salesforce platform and its DevOps tooling and metadata structure Senior Salesforce Administrator Accountabilities Serve as an administrator supporting approximately 800+ users Handle all basic administrative functions including user account maintenance and other routine tasks, reports and dashboards creation and management, management of existing solutions, and defect resolution Complete regular internal system audits and prepare for planned Salesforce releases Maintain and document functional and technical processes and procedures Manage Salesforce data feeds and other integrations, provide support the IT teams as needed Collaborate with business leaders, implementation team, and users during ongoing project phases Work with a team to establish suitable processes to support administrative, functional development, and change management activities Work independently with members of the user base to define and document business and functional requirements, including business process diagrams and user stories Work collaboratively with implementation team members to design and develop a solution that will fulfil the user stories Provide declarative administration and the implementation of user stories through configuration of the CRM platform Facilitate system demonstration meetings to showcase the implemented solution Collaborate with Testing and Business Unit teams to test and verify solutions through User Acceptance Testing Assist in End User Training and grow the Salesforce skill set across the organization Work with the existing Solutions Team and wider sections of IT to ensure collaboration and utilise existing SMEs in Product Owners and Systems Analysts when developing business capabilities into the Salesforce platform Additional Qualifications Salesforce Administrator (Required) Salesforce Business Analyst (Highly Desired) Salesforce Platform Developer 1 Builder (Desired) Salesforce Service Cloud Consultant (Highly Desired) Salesforce Field Service Lightning (Highly Desired) Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Application Support Analyst PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility. The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications. Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use. This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. REF-
Mar 25, 2024
Full time
Application Support Analyst PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility. The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications. Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use. This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. REF-
At PwC, our purpose is to build trust in society and solve important problems. It is this focus which informs the services we provide and the decisions we make. In this fast paced, ever changing digital age, our clients are having to deal with the impact of more demanding consumers, new competitive threats, changing regulation, new technology innovations and the changing needs of their diverse workforce. We help our clients solve these challenges by balancing business understanding with technology innovation and human insight, what we call "intelligent digital". We help our clients understand the impact on their markets and customers; define their strategy; evolve their existing capabilities; create new opportunities; accelerate delivery; and build digital trust in their brand. We see Salesforce as a key platform for driving large transformation change in our clients and as one of the largest Salesforce users in the world, PwC is more than implementing for others we're living it every day ourselves. We are the fastest growing Salesforce Consulting Partner and have a proven track record in delivering the full spectrum of projects, ranging from start-ups to large transformation projects with an average customer satisfaction rating of 9.9 out of 10. To support this rapid growth we are looking for people who enjoy the excitement of shaping new ideas and working as part of multi-disciplinary teams on complex challenges, where each project is likely to be different to the last. We are looking for candidates with the passion and commitment, intellect and experience that can enable our clients' success in the intensely competitive economic environment of the digital age. We are a leading global professional services firm and acclaimed as one of the world's leading employers. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide. The role Our Salesforce Solutions Architects understand the full extent of the digital solution and integration components and how they fit into the enterprise architecture. They collaborate effectively with colleagues from other disciplines to define technology objectives, assess solution options and devise architectural solutions that achieve both strategic business goals and meet operational requirements. Working with our clients and technology colleagues, our Salesforce Solutions Architects, prepare the technical blueprints for cost effective and efficient Salesforce solutions across all 3 Cloud platforms, taking a solution leadership role throughout design and delivery, to help ensure that technical solutions continue to meet business requirements and follow the organisation's strategic vision. Our Salesforce Solutions Architects also act as technology leaders within our wider digital and technology practices, providing thought leadership, guidance and coaching to more junior members of our team. The successful candidates would be joining a new Customer Led Transformation team which would work across industries on strategy, transaction services, CIO advisory and delivery types of engagements. These candidates are likely to have a solution architecture background in and any other CRM platform from the following: Oracle/Siebel/Fusion CRM; MS Dynamics CRM and SAP CRM, but now wish to build further on their Salesforce skills and expertise. You will not only receive the opportunity to work with top-class clients, but also the chance to receive high quality training related to the role. There is a requirement for the individual to be mobile in terms of travel as business needs require (up to 80%). We are seeking to fill this Senior Manager level role as soon as possible. Who we are looking for: The ideal candidates will have a proven track record in working with the technical and solution architects of global brands, and their teams, to identify, architect and implement technology solutions in support of digital transformation initiatives. Furthermore, the ideal candidates will be: An experienced Salesforce solution architect (Service Cloud, Sales Cloud and/or Marketing Cloud), able to help our clients assess their current digital technology maturity, identify gaps and shape a comprehensive, end-to-end digital blueprint and technology roadmap. At minimum Salesforce certification of Platform Developer I and II and/or Platform App Builder, as well as Sales Cloud or Service Cloud consultant (preferably both); preference for at least one Salesforce Architect domain certification. Experienced in supporting business development activities, including designing and top-down and bottom-up estimating Salesforce solutions based on minimal requirements provided by potential clients. Experienced in the systems delivery lifecycle including requirements gathering, analysis, design, configuration, integration, testing (all phases), migration and deployment. To do the job well, you should be experienced in the following: Salesforce data modelling, integration patterns and architecture best practices. Salesforce offerings, including licensing options. Deployment management and software delivery lifecycle. Recognised as a trusted adviser, with a track record of creating successful technology solutions that support the organisational strategic vision and goals. Able to bring to bear extensive knowledge of architectural patterns, technology components, vendor solutions and emerging technology trends on digital solution development in one or more industries. A confident written and verbal communicator, able to clearly explain digital ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives. A capable team leader, used to managing teams of consultants, analysts, technologists and third party suppliers to develop detailed solutions, costs, timescales and methods for delivery of technology solutions. Seasoned at successfully managing the sourcing and selection process for third-party software and other technology components and services, as required to enable delivery of digital transformation solutions. Requirements: Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business background; Consulting experience, gained with a leading professional services or systems integration firm; Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc. Proven experience in providing leadership on complex, digital and front-office transformation initiatives, managing mixed technical teams to deliver the work; Expertise in architecting digital and multi-channel technology solutions, covering all layers of the technology stack; Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives. The nice to have: Majority of related experience gained in one of the following sectors: Financial Services - Retail and Commercial Banking. Financial Services - Insurance and Investment Management. Financial Services - Capital Markets. Private Sector - Energy, Utilities and Resources. Private Sector - Technology, Media and Telecommunications. Private Sector - Retail and Consumer. Private Sector - Industrial products, manufacturing and professional services.
Mar 24, 2024
Full time
At PwC, our purpose is to build trust in society and solve important problems. It is this focus which informs the services we provide and the decisions we make. In this fast paced, ever changing digital age, our clients are having to deal with the impact of more demanding consumers, new competitive threats, changing regulation, new technology innovations and the changing needs of their diverse workforce. We help our clients solve these challenges by balancing business understanding with technology innovation and human insight, what we call "intelligent digital". We help our clients understand the impact on their markets and customers; define their strategy; evolve their existing capabilities; create new opportunities; accelerate delivery; and build digital trust in their brand. We see Salesforce as a key platform for driving large transformation change in our clients and as one of the largest Salesforce users in the world, PwC is more than implementing for others we're living it every day ourselves. We are the fastest growing Salesforce Consulting Partner and have a proven track record in delivering the full spectrum of projects, ranging from start-ups to large transformation projects with an average customer satisfaction rating of 9.9 out of 10. To support this rapid growth we are looking for people who enjoy the excitement of shaping new ideas and working as part of multi-disciplinary teams on complex challenges, where each project is likely to be different to the last. We are looking for candidates with the passion and commitment, intellect and experience that can enable our clients' success in the intensely competitive economic environment of the digital age. We are a leading global professional services firm and acclaimed as one of the world's leading employers. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide. The role Our Salesforce Solutions Architects understand the full extent of the digital solution and integration components and how they fit into the enterprise architecture. They collaborate effectively with colleagues from other disciplines to define technology objectives, assess solution options and devise architectural solutions that achieve both strategic business goals and meet operational requirements. Working with our clients and technology colleagues, our Salesforce Solutions Architects, prepare the technical blueprints for cost effective and efficient Salesforce solutions across all 3 Cloud platforms, taking a solution leadership role throughout design and delivery, to help ensure that technical solutions continue to meet business requirements and follow the organisation's strategic vision. Our Salesforce Solutions Architects also act as technology leaders within our wider digital and technology practices, providing thought leadership, guidance and coaching to more junior members of our team. The successful candidates would be joining a new Customer Led Transformation team which would work across industries on strategy, transaction services, CIO advisory and delivery types of engagements. These candidates are likely to have a solution architecture background in and any other CRM platform from the following: Oracle/Siebel/Fusion CRM; MS Dynamics CRM and SAP CRM, but now wish to build further on their Salesforce skills and expertise. You will not only receive the opportunity to work with top-class clients, but also the chance to receive high quality training related to the role. There is a requirement for the individual to be mobile in terms of travel as business needs require (up to 80%). We are seeking to fill this Senior Manager level role as soon as possible. Who we are looking for: The ideal candidates will have a proven track record in working with the technical and solution architects of global brands, and their teams, to identify, architect and implement technology solutions in support of digital transformation initiatives. Furthermore, the ideal candidates will be: An experienced Salesforce solution architect (Service Cloud, Sales Cloud and/or Marketing Cloud), able to help our clients assess their current digital technology maturity, identify gaps and shape a comprehensive, end-to-end digital blueprint and technology roadmap. At minimum Salesforce certification of Platform Developer I and II and/or Platform App Builder, as well as Sales Cloud or Service Cloud consultant (preferably both); preference for at least one Salesforce Architect domain certification. Experienced in supporting business development activities, including designing and top-down and bottom-up estimating Salesforce solutions based on minimal requirements provided by potential clients. Experienced in the systems delivery lifecycle including requirements gathering, analysis, design, configuration, integration, testing (all phases), migration and deployment. To do the job well, you should be experienced in the following: Salesforce data modelling, integration patterns and architecture best practices. Salesforce offerings, including licensing options. Deployment management and software delivery lifecycle. Recognised as a trusted adviser, with a track record of creating successful technology solutions that support the organisational strategic vision and goals. Able to bring to bear extensive knowledge of architectural patterns, technology components, vendor solutions and emerging technology trends on digital solution development in one or more industries. A confident written and verbal communicator, able to clearly explain digital ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives. A capable team leader, used to managing teams of consultants, analysts, technologists and third party suppliers to develop detailed solutions, costs, timescales and methods for delivery of technology solutions. Seasoned at successfully managing the sourcing and selection process for third-party software and other technology components and services, as required to enable delivery of digital transformation solutions. Requirements: Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business background; Consulting experience, gained with a leading professional services or systems integration firm; Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc. Proven experience in providing leadership on complex, digital and front-office transformation initiatives, managing mixed technical teams to deliver the work; Expertise in architecting digital and multi-channel technology solutions, covering all layers of the technology stack; Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives. The nice to have: Majority of related experience gained in one of the following sectors: Financial Services - Retail and Commercial Banking. Financial Services - Insurance and Investment Management. Financial Services - Capital Markets. Private Sector - Energy, Utilities and Resources. Private Sector - Technology, Media and Telecommunications. Private Sector - Retail and Consumer. Private Sector - Industrial products, manufacturing and professional services.
Please note - you will be required to work on-site 3-4 times per week in this role (with a fabulous team around you) Your new company Established over 10 years ago, my client is a focused consultancy group with across-the-board digital, tech, and finance expertise. Work primarily involves collaborating with international clients. The organisation prides itself on fostering a dynamic and innovative work environment that thrives on collaboration and mutual respect. They are committed to personal development, offering a multitude of professional learning opportunities and career growth prospects. Their team enjoys a unique blend of a challenging, yet supportive atmosphere where every voice matters. Moreover, they believe in a healthy work-life balance, providing flexible working options and a comprehensive benefits package. Join them as a Senior Data Analyst and let's make a positive impact together. Your new role An experienced Senior Data Analyst is sought to lead, drive, and manage established work programmes on AI, Data Analytics, and Digital Identity. The ideal candidate will head the data team, extracting valuable insights from raw data. This role transcends mere data analysis; it involves comprehending the narrative behind the figures and leveraging this understanding to champion user advocacy. The candidate must possess robust problem-solving skills and a flair for statistical analysis, with the capacity to align data products with business objectives.The organisation anticipates a candidate with the drive to delve beyond the superficial, actively striving to understand users on a profound, empathetic level.Responsibilities include: Leading a high-performing data function team, aspiring to establish a knowledge hub for the business. Ensuring data quality and integrity. Interpreting and analysing data-related challenges. Conceiving, planning, and prioritising data projects. Distilling and communicating complex analytical results to all organisational tiers, including senior management. Navigating data sets of varying complexity to extract clear insights and actionable outcomes. Influencing product strategy and tactical decision-making. Aligning data initiatives with organisational objectives. Developing foundational datasets and reports to expedite team and organisational agility. The role further entails: Identifying growth opportunities. Developing and implementing data collection strategies and processes. Interpreting data findings and offering actionable recommendations to propel product development. Creating reports for senior management that highlight key data insights. Driving experimental data modelling designs within the business. Assisting the business in comprehending market trends and behaviours to formulate optimal strategies for success and goal attainment What you'll need to succeed Essential: Experience: Minimum of 3 years working in a data role within a product-focused environment. At least 1 year managing a data team. Technical Proficiency: Skilled in analytics and visualisation tools like Power BI and Tableau. Proficient in Microsoft Office suites, especially Excel. Practical experience with SQL. Analytical Skills: Strong ability to collect, analyse, and interpret complex data sets. Familiarity with statistical analysis techniques and experimental design. Strategic Vision: Experience collaborating with product teams to develop a vision and strategy. Communication: Excellent communication and presentation skills. The ability to translate complex data insights for technical and non-technical stakeholders. User Experience: A passion for user experience design and user-centric thinking. Up-to-date with industry trends and best practices. Marketing Analytics: Solid understanding of marketing analytics, including segmentation and funnel analysis. CRM Experience: Experience working with Customer Relationship Management (CRM) systems. Data Tools Knowledge: Knowledge of various data collection and analysis tools. Desirable: Willingness to pursue relevant additional qualifications. Knowledge of Snowflake data warehousing solutions. What you'll get in return Employees are entitled to a generous package of benefits, which includes: 25 days of paid annual leave each year. An additional day off for a birthday if it falls on a workday. Enrolment in the company's pension scheme. Coverage under a life insurance scheme. Private medical insurance through Vitality, which comes with extra perks. Support with parking and travel expenses. Occasional catering and office treats are provided on an ad hoc basis. A variety of office events, highlighted by the annual Christmas Party. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 22, 2024
Full time
Please note - you will be required to work on-site 3-4 times per week in this role (with a fabulous team around you) Your new company Established over 10 years ago, my client is a focused consultancy group with across-the-board digital, tech, and finance expertise. Work primarily involves collaborating with international clients. The organisation prides itself on fostering a dynamic and innovative work environment that thrives on collaboration and mutual respect. They are committed to personal development, offering a multitude of professional learning opportunities and career growth prospects. Their team enjoys a unique blend of a challenging, yet supportive atmosphere where every voice matters. Moreover, they believe in a healthy work-life balance, providing flexible working options and a comprehensive benefits package. Join them as a Senior Data Analyst and let's make a positive impact together. Your new role An experienced Senior Data Analyst is sought to lead, drive, and manage established work programmes on AI, Data Analytics, and Digital Identity. The ideal candidate will head the data team, extracting valuable insights from raw data. This role transcends mere data analysis; it involves comprehending the narrative behind the figures and leveraging this understanding to champion user advocacy. The candidate must possess robust problem-solving skills and a flair for statistical analysis, with the capacity to align data products with business objectives.The organisation anticipates a candidate with the drive to delve beyond the superficial, actively striving to understand users on a profound, empathetic level.Responsibilities include: Leading a high-performing data function team, aspiring to establish a knowledge hub for the business. Ensuring data quality and integrity. Interpreting and analysing data-related challenges. Conceiving, planning, and prioritising data projects. Distilling and communicating complex analytical results to all organisational tiers, including senior management. Navigating data sets of varying complexity to extract clear insights and actionable outcomes. Influencing product strategy and tactical decision-making. Aligning data initiatives with organisational objectives. Developing foundational datasets and reports to expedite team and organisational agility. The role further entails: Identifying growth opportunities. Developing and implementing data collection strategies and processes. Interpreting data findings and offering actionable recommendations to propel product development. Creating reports for senior management that highlight key data insights. Driving experimental data modelling designs within the business. Assisting the business in comprehending market trends and behaviours to formulate optimal strategies for success and goal attainment What you'll need to succeed Essential: Experience: Minimum of 3 years working in a data role within a product-focused environment. At least 1 year managing a data team. Technical Proficiency: Skilled in analytics and visualisation tools like Power BI and Tableau. Proficient in Microsoft Office suites, especially Excel. Practical experience with SQL. Analytical Skills: Strong ability to collect, analyse, and interpret complex data sets. Familiarity with statistical analysis techniques and experimental design. Strategic Vision: Experience collaborating with product teams to develop a vision and strategy. Communication: Excellent communication and presentation skills. The ability to translate complex data insights for technical and non-technical stakeholders. User Experience: A passion for user experience design and user-centric thinking. Up-to-date with industry trends and best practices. Marketing Analytics: Solid understanding of marketing analytics, including segmentation and funnel analysis. CRM Experience: Experience working with Customer Relationship Management (CRM) systems. Data Tools Knowledge: Knowledge of various data collection and analysis tools. Desirable: Willingness to pursue relevant additional qualifications. Knowledge of Snowflake data warehousing solutions. What you'll get in return Employees are entitled to a generous package of benefits, which includes: 25 days of paid annual leave each year. An additional day off for a birthday if it falls on a workday. Enrolment in the company's pension scheme. Coverage under a life insurance scheme. Private medical insurance through Vitality, which comes with extra perks. Support with parking and travel expenses. Occasional catering and office treats are provided on an ad hoc basis. A variety of office events, highlighted by the annual Christmas Party. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
CRM Solutions Analyst - Charity industry experience essential - £50,000 + excellent benefits - Hybrid 2 days/wk in London HQTo be considered for this post, you must offer demonstrable employment experience in the UK charity sector providing CRM-based systems services (Salesforce preferred but FULL TRAINING PROVIDED).Reporting to the Head of Systems and Management Information, the role of the CRM Solutions Analyst is to support data solutions and development initiatives. You will work effectively with the wider team to manage the customer relationship management systems, ensuring they are optimally configured, customised, and integrated with other systems to maximise operational efficiency, support business processes, and help achieve strategic goals. You will work closely with other stakeholders such as IT, Finance, and senior leaders to ensure that data is integrated across the organisation and that data-driven insights are used to improve business processes and outcomes. Also responsible for building and maintaining customisations, integrations, and add-ons to the CRM system and other business applications. This could include dashboards, workflows, business rules, reports, and other customisations that help staff to manage and monitor their work. Key responsibilities: Identify business needs and requirements. Translate business requirements into technical specifications. Design and develop technical solutions that meet business requirements. Create documentation and training materials to support technical solutions. Create user manuals, technical documentation, and training materials for end-users and support staff. Participate in the development and implementation of data governance policies and procedures to ensure data quality, security, and compliance. Salary: £50,000 per annum plus excellent benefits Type: Permanent Hours: 37.5 hours per week, and with hybrid working those hours can be done any time between 7am - 7pm. Core working hours are 10am - 3pm. 2 days per week in the central London HQ, in line with hybrid working framework.
Mar 22, 2024
Full time
CRM Solutions Analyst - Charity industry experience essential - £50,000 + excellent benefits - Hybrid 2 days/wk in London HQTo be considered for this post, you must offer demonstrable employment experience in the UK charity sector providing CRM-based systems services (Salesforce preferred but FULL TRAINING PROVIDED).Reporting to the Head of Systems and Management Information, the role of the CRM Solutions Analyst is to support data solutions and development initiatives. You will work effectively with the wider team to manage the customer relationship management systems, ensuring they are optimally configured, customised, and integrated with other systems to maximise operational efficiency, support business processes, and help achieve strategic goals. You will work closely with other stakeholders such as IT, Finance, and senior leaders to ensure that data is integrated across the organisation and that data-driven insights are used to improve business processes and outcomes. Also responsible for building and maintaining customisations, integrations, and add-ons to the CRM system and other business applications. This could include dashboards, workflows, business rules, reports, and other customisations that help staff to manage and monitor their work. Key responsibilities: Identify business needs and requirements. Translate business requirements into technical specifications. Design and develop technical solutions that meet business requirements. Create documentation and training materials to support technical solutions. Create user manuals, technical documentation, and training materials for end-users and support staff. Participate in the development and implementation of data governance policies and procedures to ensure data quality, security, and compliance. Salary: £50,000 per annum plus excellent benefits Type: Permanent Hours: 37.5 hours per week, and with hybrid working those hours can be done any time between 7am - 7pm. Core working hours are 10am - 3pm. 2 days per week in the central London HQ, in line with hybrid working framework.
Analytics Manager - Customer Insight National Retailer ? Opportunity for Senior Analysts to step into first management role Salary: £65k - £75k plus bonus & bens Location: 100% REMOTE OR hybrid 1-2 days in office (Hampshire) Join this much-loved British Retailer as they embark on a journey of digital and data transformation. Further to the appointment of an industry legend in customer marketing and loyalty, there follows the scaling of multiple teams across Data Science, Analytics, CRM and Digital. With this in mind, we're hiring for an Analytics Manager to specialise in Customer Insight, leading on deep dive, exploratory customer insights projects, to identify trends in large swathes of customer and digital data, in order to answer questions from senior stakeholders around customer behaviour, engagement, customer health and churn. You will need to be hands-on, leading an initial team of 2 Analysts, employing a variety of statistical analytics techniques including segmentation, clustering, predictive analytics and modelling in order to help predict customer buying behaviour and contribute to future plans for the retail business. generate actionable insights. Current and future projects include: Market Places , understanding the opportunity here from their existing and prospective customer base Loyalty and Engagement Small Formats - the business will be launching a small formats model, which will require geospatial analysis as well as using current customer insights to determine product ranges, promotions and marketing This is a rare opportunity for a Senior or Lead Analyst looking to take their first step into formal management. You will receive support from your Head of Data Science & Analytics in becoming in becoming a fully-fledged manager, but some mentoring or management experience is strongly preferred. Technically they operate a Snowflake and DataBricks environment, leveraging SQL to extract data and R and Python for modelling and statistical analysis, building code and tools. They also have PowerBI for data visualization, but any similar tool will be considered.Experience required: Educated to a degree level in a numerate subject: Mathematics, Machine Learning, Computer Science, Statistics, Chemistry, Physics, Engineering etc. A strong background in customer insight analytics is essential, including modelling skills, to optimise customer journeys and improve customer retention and loyalty Demonstrates creativity in problem-solving and keen to bring new ideas to the room Ability to work with data from multiple sources, including digital, to provide robust solutions and insights Advanced analytics skills in SQL, coupled with Python or R essential Passionate about embedding data at the heart of decision-making, driving insights-led thinking for customer and marketing purposes Strong skills in stakeholder management and a desire to work in a business-facing capacity
Mar 22, 2024
Full time
Analytics Manager - Customer Insight National Retailer ? Opportunity for Senior Analysts to step into first management role Salary: £65k - £75k plus bonus & bens Location: 100% REMOTE OR hybrid 1-2 days in office (Hampshire) Join this much-loved British Retailer as they embark on a journey of digital and data transformation. Further to the appointment of an industry legend in customer marketing and loyalty, there follows the scaling of multiple teams across Data Science, Analytics, CRM and Digital. With this in mind, we're hiring for an Analytics Manager to specialise in Customer Insight, leading on deep dive, exploratory customer insights projects, to identify trends in large swathes of customer and digital data, in order to answer questions from senior stakeholders around customer behaviour, engagement, customer health and churn. You will need to be hands-on, leading an initial team of 2 Analysts, employing a variety of statistical analytics techniques including segmentation, clustering, predictive analytics and modelling in order to help predict customer buying behaviour and contribute to future plans for the retail business. generate actionable insights. Current and future projects include: Market Places , understanding the opportunity here from their existing and prospective customer base Loyalty and Engagement Small Formats - the business will be launching a small formats model, which will require geospatial analysis as well as using current customer insights to determine product ranges, promotions and marketing This is a rare opportunity for a Senior or Lead Analyst looking to take their first step into formal management. You will receive support from your Head of Data Science & Analytics in becoming in becoming a fully-fledged manager, but some mentoring or management experience is strongly preferred. Technically they operate a Snowflake and DataBricks environment, leveraging SQL to extract data and R and Python for modelling and statistical analysis, building code and tools. They also have PowerBI for data visualization, but any similar tool will be considered.Experience required: Educated to a degree level in a numerate subject: Mathematics, Machine Learning, Computer Science, Statistics, Chemistry, Physics, Engineering etc. A strong background in customer insight analytics is essential, including modelling skills, to optimise customer journeys and improve customer retention and loyalty Demonstrates creativity in problem-solving and keen to bring new ideas to the room Ability to work with data from multiple sources, including digital, to provide robust solutions and insights Advanced analytics skills in SQL, coupled with Python or R essential Passionate about embedding data at the heart of decision-making, driving insights-led thinking for customer and marketing purposes Strong skills in stakeholder management and a desire to work in a business-facing capacity
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Sep 24, 2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Sep 23, 2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Our Relaunch Programme is aimed at supporting talented professionals back into the business by providing a tailored 6-month programme to help refresh and update existing skills as well as developing confidence. We understand that you won't necessarily match every requirement on the job description but will have some relevant previous experience and a willingness to learn and further develop your skills in this area. If you have had a career break of 1 years or beyond, for whatever reason, we would love to hear from you! The Job on Offer The Cloud and Custom Applications (CCA) business unit is a core part of Capgemini UK's Application Services organisation. We specialise in the use of leading edge technologies, forward looking platforms and agile delivery processes to develop business solutions for large private and public sector organisations. The CCA capability teams provide the breadth of skills and experience required to undertake the end-to-end delivery of these systems, services and solutions. The BA team is a core part of CCA and Capgemini has invested significantly in building a market leading Digital BA capability. Whilst we have already have a team of 45 BAs working in this area and it is our priority to actively invest further to grow this capability through recruitment and training. Your role Working with stakeholders and business users from the customer to elicit, capture, analyse, refine, communicate and document their requirements Representing the customer (acting as a proxy) in support of the delivery teams throughout the project Representing the technical team in communication with the customer about the project delivery Providing support to the architects, designers and developers in the definition of technical solutions Working with User Experience and Information Architects in the definition of Customer Journeys and the production of wireframes and prototypes Validating that the functional and non-functional requirements are appropriately implemented within the solution Assisting with the estimation of timescales, resources and planning to successfully deliver a project Be a contributor to the creation of best practices through the identification of reusable project assets Maintaining up-to-date knowledge of the latest IT trends, best practices and digital technologies Coaching and developing our people, particularly our more junior BAs and Graduate community (for more senior BA positions) Acting as Scrum Master, Product Owner and/or Agile Coach (for more senior BA positions) Your profile As a Digital Business Analyst you will be responsible for activities on projects and programmes of all sizes. You will be able to understand our client's business needs and be able to creatively shape and refine business solutions to meet those needs. In guiding and advising clients to help them develop and refine requirements, you must be able to quickly establish your credibility with client staff at all levels. A track record of working on IT development programmes with demonstrable experience of working on a variety of different IT delivery projects. Exposure to a digital suite of systems such as CRM, CMS, Mobile Apps, Social Media and Ecommerce Experience of working with a recognised Agile or Iterative development methodology (e.g. Scrum, XP, DSDM) Experience of Agile documentation including Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc Experience of a variety of requirements elicitation techniques, (e.g. interviews, questionnaires, user observation, workshops, role playing and prototyping) Experience of analysis of both functional and non-functional requirements Experience of the full project lifecycle and a good understanding of project roles and activities (technical and non-technical) required for successful delivery Good facilitation and influencing skills with the ability to work with large groups of customers of varying level of seniority from user to board level Excellent communication skills and able to communicate with and present to internal teams and customers with technical and non-technical backgrounds You - bring your values, energy, motivation and sense of humour to add to and enhance our team and culture. Experience of leadership of other BAs User interface design and wireframing skills Experience of working in Scrum Master and/or Product Owner roles (with any certifications) Modelling of the business domain - process, rules and objects / data Formal requirements management and traceability (including use of tools) Working in a GDS framework Previous consulting experience within major consultancy or SI organisation Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Sep 23, 2022
Full time
Our Relaunch Programme is aimed at supporting talented professionals back into the business by providing a tailored 6-month programme to help refresh and update existing skills as well as developing confidence. We understand that you won't necessarily match every requirement on the job description but will have some relevant previous experience and a willingness to learn and further develop your skills in this area. If you have had a career break of 1 years or beyond, for whatever reason, we would love to hear from you! The Job on Offer The Cloud and Custom Applications (CCA) business unit is a core part of Capgemini UK's Application Services organisation. We specialise in the use of leading edge technologies, forward looking platforms and agile delivery processes to develop business solutions for large private and public sector organisations. The CCA capability teams provide the breadth of skills and experience required to undertake the end-to-end delivery of these systems, services and solutions. The BA team is a core part of CCA and Capgemini has invested significantly in building a market leading Digital BA capability. Whilst we have already have a team of 45 BAs working in this area and it is our priority to actively invest further to grow this capability through recruitment and training. Your role Working with stakeholders and business users from the customer to elicit, capture, analyse, refine, communicate and document their requirements Representing the customer (acting as a proxy) in support of the delivery teams throughout the project Representing the technical team in communication with the customer about the project delivery Providing support to the architects, designers and developers in the definition of technical solutions Working with User Experience and Information Architects in the definition of Customer Journeys and the production of wireframes and prototypes Validating that the functional and non-functional requirements are appropriately implemented within the solution Assisting with the estimation of timescales, resources and planning to successfully deliver a project Be a contributor to the creation of best practices through the identification of reusable project assets Maintaining up-to-date knowledge of the latest IT trends, best practices and digital technologies Coaching and developing our people, particularly our more junior BAs and Graduate community (for more senior BA positions) Acting as Scrum Master, Product Owner and/or Agile Coach (for more senior BA positions) Your profile As a Digital Business Analyst you will be responsible for activities on projects and programmes of all sizes. You will be able to understand our client's business needs and be able to creatively shape and refine business solutions to meet those needs. In guiding and advising clients to help them develop and refine requirements, you must be able to quickly establish your credibility with client staff at all levels. A track record of working on IT development programmes with demonstrable experience of working on a variety of different IT delivery projects. Exposure to a digital suite of systems such as CRM, CMS, Mobile Apps, Social Media and Ecommerce Experience of working with a recognised Agile or Iterative development methodology (e.g. Scrum, XP, DSDM) Experience of Agile documentation including Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc Experience of a variety of requirements elicitation techniques, (e.g. interviews, questionnaires, user observation, workshops, role playing and prototyping) Experience of analysis of both functional and non-functional requirements Experience of the full project lifecycle and a good understanding of project roles and activities (technical and non-technical) required for successful delivery Good facilitation and influencing skills with the ability to work with large groups of customers of varying level of seniority from user to board level Excellent communication skills and able to communicate with and present to internal teams and customers with technical and non-technical backgrounds You - bring your values, energy, motivation and sense of humour to add to and enhance our team and culture. Experience of leadership of other BAs User interface design and wireframing skills Experience of working in Scrum Master and/or Product Owner roles (with any certifications) Modelling of the business domain - process, rules and objects / data Formal requirements management and traceability (including use of tools) Working in a GDS framework Previous consulting experience within major consultancy or SI organisation Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
SENIOR CRM ANALYST LONDON £45,000 - £55,000 + BONUS +BENEFITS THE COMPANY The company has a great office environment a fun and friendly culture with added perks such as free breakfast and soft drinks and flexible working hours. Ideally, they are looking for someone who has experience working on campaign evaluation and analysing data using SQL. THE ROLE As a Senior CRM Analyst, you will sit in the analytics department. Some of your main responsibilities will be: Analyse customer behaviour and provide actionable insights and recommendations. Work collaboratively across teams to target customer effectively and efficiently. Advise how campaigns should be set up to be effectively measured. Provide support and guidance to junior member of the team. YOUR SKILLS AND EXPERIENCE A successful Senior CRM Analyst will have: Commercial experience using industry-leading campaign tools such as; SFMC/ Adobe/ IBM Unica. Excellent communication and stakeholder engagement skills. Previous experience either mentoring or managing. Educated to a degree level. Commercial experience using SQL. THE BENEFITS A salary of £45,000-£55,000. Comprehensive bonus and benefits package. A great office environment with a team of like-minded individuals. HOW TO APPLY Please register your interest by sending your CV to Lydia via the apply link on this page.
Sep 22, 2022
Full time
SENIOR CRM ANALYST LONDON £45,000 - £55,000 + BONUS +BENEFITS THE COMPANY The company has a great office environment a fun and friendly culture with added perks such as free breakfast and soft drinks and flexible working hours. Ideally, they are looking for someone who has experience working on campaign evaluation and analysing data using SQL. THE ROLE As a Senior CRM Analyst, you will sit in the analytics department. Some of your main responsibilities will be: Analyse customer behaviour and provide actionable insights and recommendations. Work collaboratively across teams to target customer effectively and efficiently. Advise how campaigns should be set up to be effectively measured. Provide support and guidance to junior member of the team. YOUR SKILLS AND EXPERIENCE A successful Senior CRM Analyst will have: Commercial experience using industry-leading campaign tools such as; SFMC/ Adobe/ IBM Unica. Excellent communication and stakeholder engagement skills. Previous experience either mentoring or managing. Educated to a degree level. Commercial experience using SQL. THE BENEFITS A salary of £45,000-£55,000. Comprehensive bonus and benefits package. A great office environment with a team of like-minded individuals. HOW TO APPLY Please register your interest by sending your CV to Lydia via the apply link on this page.
Who you'll be working with The Cloud & Custom Applications business unit is a core part of Capgemini UK's Application Services organisation. We specialise in the use of leading-edge technologies, forward looking platforms and agile delivery processes to develop business solutions for large private and public sector organisations. The CCA capability teams provide the breadth of skills and experience required to undertake the end-to-end delivery of these systems, services and solutions. The BA team is a core part of CCA, and Capgemini has invested significantly in building a market leading Digital BA capability. Whilst we have already had a team of 45 BAs working in this area and it is our priority to actively invest further to grow this capability through recruitment and training. The focus of your role As a Digital Business Analyst you will be responsible for activities on projects and programmes of all sizes. You will be able to understand our client's business needs and be able to creatively shape and refine business solutions to meet those needs. In guiding and advising clients to help them develop and refine requirements, you must be able to quickly establish your credibility with client staff at all levels. What you'll do Working with stakeholders and business users from the customer to elicit, capture, analyse, refine, communicate and document their requirements Representing the customer (acting as a proxy) in support of the delivery teams throughout the project Representing the technical team in communication with the customer about the project delivery Providing support to the architects, designers and developers in the definition of technical solutions Working with User Experience and Information Architects in the definition of Customer Journeys and the production of wireframes and prototypes Validating that the functional and non-functional requirements are appropriately implemented within the solution Assisting with the estimation of timescales, resources and planning to successfully deliver a project Be a contributor to the creation of best practices through the identification of reusable project assets Maintaining up-to-date knowledge of the latest IT trends, best practices and digital technologies Coaching and developing our people, particularly our more junior BAs and Graduate community (for more senior BA positions) Acting as Scrum Master, Product Owner and/or Agile Coach (for more senior BA positions) What you'll bring A track record of working on IT development programmes with demonstrable experience of working on a variety of different IT delivery projects. Exposure to a digital suite of systems such as CRM, CMS, Mobile Apps, Social Media and Ecommerce Experience of working with a recognised Agile or Iterative development methodology (e.g. Scrum, XP, DSDM) Experience of Agile documentation including Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc Experience of a variety of requirements elicitation techniques, (e.g. interviews, questionnaires, user observation, workshops, role playing and prototyping) Experience of analysis of both functional and non-functional requirements Experience of the full project lifecycle and a good understanding of project roles and activities (technical and non-technical) required for successful delivery Good facilitation and influencing skills with the ability to work with large groups of customers of varying level of seniority from user to board level Excellent communication skills and able to communicate with and present to internal teams and customers with technical and non-technical backgrounds You - bring your values, energy, motivation and sense of humour to add to and enhance our team and culture For more senior positions we will also like to consider experience in any of the following: Experience of leadership of other BAs User interface design and wireframing skills Experience of working in Scrum Master and/or Product Owner roles (with any certifications) Modelling of the business domain - process, rules and objects / data Formal requirements management and traceability (including use of tools) Working in a GDS framework Previous consulting experience within major consultancy or SI organisation. What we'll offer you Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini and although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. Diversity Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Get the Future You Want
Sep 21, 2022
Full time
Who you'll be working with The Cloud & Custom Applications business unit is a core part of Capgemini UK's Application Services organisation. We specialise in the use of leading-edge technologies, forward looking platforms and agile delivery processes to develop business solutions for large private and public sector organisations. The CCA capability teams provide the breadth of skills and experience required to undertake the end-to-end delivery of these systems, services and solutions. The BA team is a core part of CCA, and Capgemini has invested significantly in building a market leading Digital BA capability. Whilst we have already had a team of 45 BAs working in this area and it is our priority to actively invest further to grow this capability through recruitment and training. The focus of your role As a Digital Business Analyst you will be responsible for activities on projects and programmes of all sizes. You will be able to understand our client's business needs and be able to creatively shape and refine business solutions to meet those needs. In guiding and advising clients to help them develop and refine requirements, you must be able to quickly establish your credibility with client staff at all levels. What you'll do Working with stakeholders and business users from the customer to elicit, capture, analyse, refine, communicate and document their requirements Representing the customer (acting as a proxy) in support of the delivery teams throughout the project Representing the technical team in communication with the customer about the project delivery Providing support to the architects, designers and developers in the definition of technical solutions Working with User Experience and Information Architects in the definition of Customer Journeys and the production of wireframes and prototypes Validating that the functional and non-functional requirements are appropriately implemented within the solution Assisting with the estimation of timescales, resources and planning to successfully deliver a project Be a contributor to the creation of best practices through the identification of reusable project assets Maintaining up-to-date knowledge of the latest IT trends, best practices and digital technologies Coaching and developing our people, particularly our more junior BAs and Graduate community (for more senior BA positions) Acting as Scrum Master, Product Owner and/or Agile Coach (for more senior BA positions) What you'll bring A track record of working on IT development programmes with demonstrable experience of working on a variety of different IT delivery projects. Exposure to a digital suite of systems such as CRM, CMS, Mobile Apps, Social Media and Ecommerce Experience of working with a recognised Agile or Iterative development methodology (e.g. Scrum, XP, DSDM) Experience of Agile documentation including Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc Experience of a variety of requirements elicitation techniques, (e.g. interviews, questionnaires, user observation, workshops, role playing and prototyping) Experience of analysis of both functional and non-functional requirements Experience of the full project lifecycle and a good understanding of project roles and activities (technical and non-technical) required for successful delivery Good facilitation and influencing skills with the ability to work with large groups of customers of varying level of seniority from user to board level Excellent communication skills and able to communicate with and present to internal teams and customers with technical and non-technical backgrounds You - bring your values, energy, motivation and sense of humour to add to and enhance our team and culture For more senior positions we will also like to consider experience in any of the following: Experience of leadership of other BAs User interface design and wireframing skills Experience of working in Scrum Master and/or Product Owner roles (with any certifications) Modelling of the business domain - process, rules and objects / data Formal requirements management and traceability (including use of tools) Working in a GDS framework Previous consulting experience within major consultancy or SI organisation. What we'll offer you Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini and although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. Diversity Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Get the Future You Want
The Job On Offer The Cloud & Custom Applications (C&CA) business unit is a core part of Capgemini UK's Application Services organisation. We specialise in the use of leading-edge technologies, forward-looking platforms and agile delivery processes to develop business solutions for large private and public sector organisations. The C&CA capability teams provide the breadth of skills and experience required to undertake end-to-end delivery of these systems, services and solutions. The Business Analyst team is a core part of C&CA, and Capgemini has invested significantly in building a market leading Digital BA capability. We have a team of over 60 BAs and it is our priority to actively invest in and grow this capability through recruitment and training. Your Role Work with stakeholders and business users from the customer to elicit, capture, analyse, refine, communicate and document their requirements Represent the customer (acting as a proxy) in support of the delivery teams throughout the project Represent the technical team in communication with the customer about the project delivery Provide support to the architects, designers and developers in the definition of technical solutions Work with User Experience and Information Architects in the definition of customer journeys and the production of wireframes and prototypes Validate that the functional and non-functional requirements are appropriately implemented within the solution Assist with the estimation of timescales, resources and planning to successfully deliver a project Be a contributor to the creation of best practices through the identification of reusable project assets Maintain up-to-date knowledge of the latest IT trends, best practices and digital technologies Coach and develop our people, particularly our more junior BAs and Graduate community (for more senior BA positions) Act as Scrum Master, Product Owner and/or Agile Coach (for more senior BA positions) Job Responsibilities A track record of working on IT development programmes with demonstrable experience of working on a variety of different IT delivery projects. Exposure to a digital suite of systems such as CRM, CMS, mobile apps, Social Media and Ecommerce Experience of working with a recognised Agile or Iterative development methodology (e.g. Scrum, XP, DSDM) Experience of Agile documentation including Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc Experience of analysis of both functional and non-functional requirements Experience of the full project lifecycle and a good understanding of project roles and activities (technical and non-technical) required for successful delivery Excellent communication skills and able to communicate with and present to internal teams and customers with technical and non-technical backgrounds You - bring your values, energy, motivation and sense of humour to add to and enhance our team and culture. Why Capgemini Is Unique We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Get The Future You Want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in 55 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18.2 billion. Get the Future You Want
Sep 19, 2022
Full time
The Job On Offer The Cloud & Custom Applications (C&CA) business unit is a core part of Capgemini UK's Application Services organisation. We specialise in the use of leading-edge technologies, forward-looking platforms and agile delivery processes to develop business solutions for large private and public sector organisations. The C&CA capability teams provide the breadth of skills and experience required to undertake end-to-end delivery of these systems, services and solutions. The Business Analyst team is a core part of C&CA, and Capgemini has invested significantly in building a market leading Digital BA capability. We have a team of over 60 BAs and it is our priority to actively invest in and grow this capability through recruitment and training. Your Role Work with stakeholders and business users from the customer to elicit, capture, analyse, refine, communicate and document their requirements Represent the customer (acting as a proxy) in support of the delivery teams throughout the project Represent the technical team in communication with the customer about the project delivery Provide support to the architects, designers and developers in the definition of technical solutions Work with User Experience and Information Architects in the definition of customer journeys and the production of wireframes and prototypes Validate that the functional and non-functional requirements are appropriately implemented within the solution Assist with the estimation of timescales, resources and planning to successfully deliver a project Be a contributor to the creation of best practices through the identification of reusable project assets Maintain up-to-date knowledge of the latest IT trends, best practices and digital technologies Coach and develop our people, particularly our more junior BAs and Graduate community (for more senior BA positions) Act as Scrum Master, Product Owner and/or Agile Coach (for more senior BA positions) Job Responsibilities A track record of working on IT development programmes with demonstrable experience of working on a variety of different IT delivery projects. Exposure to a digital suite of systems such as CRM, CMS, mobile apps, Social Media and Ecommerce Experience of working with a recognised Agile or Iterative development methodology (e.g. Scrum, XP, DSDM) Experience of Agile documentation including Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc Experience of analysis of both functional and non-functional requirements Experience of the full project lifecycle and a good understanding of project roles and activities (technical and non-technical) required for successful delivery Excellent communication skills and able to communicate with and present to internal teams and customers with technical and non-technical backgrounds You - bring your values, energy, motivation and sense of humour to add to and enhance our team and culture. Why Capgemini Is Unique We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Get The Future You Want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in 55 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18.2 billion. Get the Future You Want
There's an exciting opportunity for a Senior Data Analyst to be responsible for data analysis, segmentation and extraction of datasets to support both analysis and campaigns and to provide analysis and insight pulled from multiple data sources to provide insight and guidance for campaign planning. This role is based in Leeds and is offering a salary of up to £35,000 to £45,000 depending on experience. Responsible for managing, segmentation and extraction of datasets to be used across both online and offline campaigns as well as marketing analysis. Management and development of the database to identify new data sources Provide support in marketing areas via CRM to support multi-channel campaigns (email, outbound calling and direct mailing, events, etc). Provide CRM support for data projects Essential BA/BS in Mathematics, Economics, Physics, or similar Exceptional data analytic experience Experience using visualization tools (Power BI, or similar) Database experience (CRM) Background in marketing is highly desirable Extensive experience Microsoft Excel Strong communicator and presentation skills If interested, please apply today and submit your up to date CV. Interviews will be arranged early January 2022. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Feb 01, 2022
Full time
There's an exciting opportunity for a Senior Data Analyst to be responsible for data analysis, segmentation and extraction of datasets to support both analysis and campaigns and to provide analysis and insight pulled from multiple data sources to provide insight and guidance for campaign planning. This role is based in Leeds and is offering a salary of up to £35,000 to £45,000 depending on experience. Responsible for managing, segmentation and extraction of datasets to be used across both online and offline campaigns as well as marketing analysis. Management and development of the database to identify new data sources Provide support in marketing areas via CRM to support multi-channel campaigns (email, outbound calling and direct mailing, events, etc). Provide CRM support for data projects Essential BA/BS in Mathematics, Economics, Physics, or similar Exceptional data analytic experience Experience using visualization tools (Power BI, or similar) Database experience (CRM) Background in marketing is highly desirable Extensive experience Microsoft Excel Strong communicator and presentation skills If interested, please apply today and submit your up to date CV. Interviews will be arranged early January 2022. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Senior BI Analyst - Tableau, Data, Reports, SAP, CRM, £50,000 - £55,000 (depending on experience) + great benefits, Peterborough/remote An amazing new opportunity has been created for an experienced Senior BI Analyst; this is the chance to join a well-respected organisation that has offices around the world. They are producing world beating products which grows year on year. The ideal candidate: - Must have a solid background operating as a BI Analyst/Senior BI Analyst with proven examples of using Tableau. - Well versed in most of the following: creating accurate reports, data visualisation, ETL, SQL, Databases, Datamodelling, some architecture would be beneficial but not essential per say, also a degree would be preferred but experience is what counts. - Some basic knowledge of CRM/SAP and Cloud computing would be advantageous. - Able to work individually, strong problem solver and able to bring new ideas. The Senior BI analyst position: - Consulting with the global team to design BI strategies. - Taking data and creating a visual picture. - Creating detailed and accurate reports. - Designing long term outlooks. - Learning about emerging technologies. Please note this is not a fully remote position. A competitive base salary + attractive benefits + chance for progression + global organisation Sound good? Please note we are on the client's supplier list for this position. Please be assured that your CV will be treated in the strictest confidence and we would always speak to you before discussing your CV with any potential employer. Modis are operating as an Employment Agency. Modis are an equal opportunities employer Keywords: Peterborough, SQL, Power BI, Analyst, Server, Data, Finance, Excel, Tableau CRM, SAP, Cloud Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Nov 09, 2021
Full time
Senior BI Analyst - Tableau, Data, Reports, SAP, CRM, £50,000 - £55,000 (depending on experience) + great benefits, Peterborough/remote An amazing new opportunity has been created for an experienced Senior BI Analyst; this is the chance to join a well-respected organisation that has offices around the world. They are producing world beating products which grows year on year. The ideal candidate: - Must have a solid background operating as a BI Analyst/Senior BI Analyst with proven examples of using Tableau. - Well versed in most of the following: creating accurate reports, data visualisation, ETL, SQL, Databases, Datamodelling, some architecture would be beneficial but not essential per say, also a degree would be preferred but experience is what counts. - Some basic knowledge of CRM/SAP and Cloud computing would be advantageous. - Able to work individually, strong problem solver and able to bring new ideas. The Senior BI analyst position: - Consulting with the global team to design BI strategies. - Taking data and creating a visual picture. - Creating detailed and accurate reports. - Designing long term outlooks. - Learning about emerging technologies. Please note this is not a fully remote position. A competitive base salary + attractive benefits + chance for progression + global organisation Sound good? Please note we are on the client's supplier list for this position. Please be assured that your CV will be treated in the strictest confidence and we would always speak to you before discussing your CV with any potential employer. Modis are operating as an Employment Agency. Modis are an equal opportunities employer Keywords: Peterborough, SQL, Power BI, Analyst, Server, Data, Finance, Excel, Tableau CRM, SAP, Cloud Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.