CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Director, Digital & Technology Responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate complex business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle. The Director will play a pivotal role in our technology client services team and involves coordinating and overseeing crucial areas of work that are essential to the team's success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications. Responsibilities Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build business cases for funding and provide project management oversight of technology projects Support resolution of technology challenges and roadblocks and decision making. Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter experts on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them effectively. Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality. Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders. Support organization and set-up of technology demonstrations and pricing proposals. Develop and refine user stories, testing and validation of applications using defined guidelines and tools. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps. Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Responds to client and CBRE Account inquiries and escalations involving technology. Interacts with clients, internal and external, acting as a liaison between business and technology teams Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed. Able to support 24x7 global support calls and presentations. Person Specification Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is preferred. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Apr 18, 2024
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Director, Digital & Technology Responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate complex business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle. The Director will play a pivotal role in our technology client services team and involves coordinating and overseeing crucial areas of work that are essential to the team's success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications. Responsibilities Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build business cases for funding and provide project management oversight of technology projects Support resolution of technology challenges and roadblocks and decision making. Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter experts on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them effectively. Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality. Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders. Support organization and set-up of technology demonstrations and pricing proposals. Develop and refine user stories, testing and validation of applications using defined guidelines and tools. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps. Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Responds to client and CBRE Account inquiries and escalations involving technology. Interacts with clients, internal and external, acting as a liaison between business and technology teams Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed. Able to support 24x7 global support calls and presentations. Person Specification Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is preferred. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Who We Are: Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. The Company: Endeavor (formerly WME IMG) is a global leader in sports, entertainment and fashion operating in more than 30 countries. Named one of Fortune's 25 Most Important Private Companies, Endeavor is comprised of a number of industry-leading companies including WME, IMG and UFC. The Endeavor network specializes in talent representation and management; brand marketing, sponsorship and licensing; media sales and distribution; event operation and management; and sports training and league development. The Opportunity In your role as Senior Product Manager within Endeavor's Data Services department, you'll play a pivotal role in developing and shaping data solutions that span Big Data, Business Intelligence, and Data Science across Endeavor's global operations. We work in cross functional product squads composed of Data Engineers, Data Analysts, Data Scientists, Business Analysts, and other supporting roles such as DevOps, Security and Architecture. You will be responsible for your own assigned squad(s) products, as well as setting up processes, shared resources and workflows for other squads. You will need a strategic mindset and to be able to positively influence other Product Managers in their strategy and direction. This role may involve management of other Product Managers or Business Analysts. Role & Responsibilities Develop and articulate a clear and engaging product vision and strategy that aligns with our departmental and company goals. Enhance departmental workflows and processes, promoting efficiency and a shared learning environment. Utilise data analytics and usage metrics to monitor product performance, guiding strategic improvements and user engagement. Lead market research to uncover emerging trends and opportunities for innovation. Manage project budgets with a focus on optimal resource allocation and impact. Deliver exceptional products that meet or exceed client's expectations, to the agreed timeline and release plans. Clearly define product requirements and user stories, ensuring a thorough understanding among development teams. Strategically prioritize the product backlog to reflect our client's needs and potential business impact. Directly engage with clients to gather feedback, sharing insights and updates to guide future product enhancements. Work closely with all disciplines in the Data Services department from Support, Engineering, Analysis, QA, management and Scrum Masters Meet with data scientists, data analysts and data engineers to create an understanding of the business impact and value of the requirements Introduce agile process improvements, and work in an evolving Agile and DevOps environment providing and receiving honest feedback Produce and maintain product roadmaps, and ensure clients are kept up-to-date with progress and tracking against roadmap Provide proactive and timely communication to stakeholders regarding releases, delays, updates and issues Collaborate with clients to understand their data needs, gather feedback and incorporate insights into product development Conduct regular client meetings and presentations to communicate product updates, roadmap and gather input for future enhancements Set expectations with stakeholders and mitigate issues to ensure smooth and on-time deliveries Develop and maintain product documentation, including user guides and release notes Preferred Skills A seasoned Product Manager with extensive in Product Management or similar roles Bachelor's degree in Information Systems, Computer Science or equivalent experience A comprehensive understanding of Agile methodologies and proven examples of introducing new agile practises and ideas into teams Excellent proactive stakeholder management and communication skills Excellent organization and forward-planning skills Excellent scoping and requirement documentation skills A proactive approach to problem-solving, with a keen eye for detail and a drive to uncover the root cause of any challenge A solid grasp of data-related products including data science, analytics, reporting, dashboarding, Big Data and data warehousing The ability to prioritize and execute tasks in a high-pressure environment A commitment to maintaining complete confidentiality and discretion at all times - all Endeavor employees are required to sign a confidentiality agreement, and any breach of this agreement will result in immediate disciplinary procedures Desirable Skills Previous leadership, management or mentoring experience Experience using product delivery tools e.g. JIRA/TFS Experience with data security principles and compliance (GDPR, CCPA etc) Experience with delivering cloud solutions Knowledge in a range of industries, including events, Media, Sports, Talent and other industries that Endeavor are involved with Additional Responsibilities and Duties when necessary Available to work out of normal business hours and weekends when required Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld'sdiversevoices.Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. About Us Endeavor (NYSE: EDR) is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through OpenBet. Endeavor is also the majority owner of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Apr 18, 2024
Full time
Who We Are: Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. The Company: Endeavor (formerly WME IMG) is a global leader in sports, entertainment and fashion operating in more than 30 countries. Named one of Fortune's 25 Most Important Private Companies, Endeavor is comprised of a number of industry-leading companies including WME, IMG and UFC. The Endeavor network specializes in talent representation and management; brand marketing, sponsorship and licensing; media sales and distribution; event operation and management; and sports training and league development. The Opportunity In your role as Senior Product Manager within Endeavor's Data Services department, you'll play a pivotal role in developing and shaping data solutions that span Big Data, Business Intelligence, and Data Science across Endeavor's global operations. We work in cross functional product squads composed of Data Engineers, Data Analysts, Data Scientists, Business Analysts, and other supporting roles such as DevOps, Security and Architecture. You will be responsible for your own assigned squad(s) products, as well as setting up processes, shared resources and workflows for other squads. You will need a strategic mindset and to be able to positively influence other Product Managers in their strategy and direction. This role may involve management of other Product Managers or Business Analysts. Role & Responsibilities Develop and articulate a clear and engaging product vision and strategy that aligns with our departmental and company goals. Enhance departmental workflows and processes, promoting efficiency and a shared learning environment. Utilise data analytics and usage metrics to monitor product performance, guiding strategic improvements and user engagement. Lead market research to uncover emerging trends and opportunities for innovation. Manage project budgets with a focus on optimal resource allocation and impact. Deliver exceptional products that meet or exceed client's expectations, to the agreed timeline and release plans. Clearly define product requirements and user stories, ensuring a thorough understanding among development teams. Strategically prioritize the product backlog to reflect our client's needs and potential business impact. Directly engage with clients to gather feedback, sharing insights and updates to guide future product enhancements. Work closely with all disciplines in the Data Services department from Support, Engineering, Analysis, QA, management and Scrum Masters Meet with data scientists, data analysts and data engineers to create an understanding of the business impact and value of the requirements Introduce agile process improvements, and work in an evolving Agile and DevOps environment providing and receiving honest feedback Produce and maintain product roadmaps, and ensure clients are kept up-to-date with progress and tracking against roadmap Provide proactive and timely communication to stakeholders regarding releases, delays, updates and issues Collaborate with clients to understand their data needs, gather feedback and incorporate insights into product development Conduct regular client meetings and presentations to communicate product updates, roadmap and gather input for future enhancements Set expectations with stakeholders and mitigate issues to ensure smooth and on-time deliveries Develop and maintain product documentation, including user guides and release notes Preferred Skills A seasoned Product Manager with extensive in Product Management or similar roles Bachelor's degree in Information Systems, Computer Science or equivalent experience A comprehensive understanding of Agile methodologies and proven examples of introducing new agile practises and ideas into teams Excellent proactive stakeholder management and communication skills Excellent organization and forward-planning skills Excellent scoping and requirement documentation skills A proactive approach to problem-solving, with a keen eye for detail and a drive to uncover the root cause of any challenge A solid grasp of data-related products including data science, analytics, reporting, dashboarding, Big Data and data warehousing The ability to prioritize and execute tasks in a high-pressure environment A commitment to maintaining complete confidentiality and discretion at all times - all Endeavor employees are required to sign a confidentiality agreement, and any breach of this agreement will result in immediate disciplinary procedures Desirable Skills Previous leadership, management or mentoring experience Experience using product delivery tools e.g. JIRA/TFS Experience with data security principles and compliance (GDPR, CCPA etc) Experience with delivering cloud solutions Knowledge in a range of industries, including events, Media, Sports, Talent and other industries that Endeavor are involved with Additional Responsibilities and Duties when necessary Available to work out of normal business hours and weekends when required Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld'sdiversevoices.Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. About Us Endeavor (NYSE: EDR) is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through OpenBet. Endeavor is also the majority owner of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Glenelly Recruitment Solutions
Livingston, West Lothian
Office Administrator Role and Requirements: Glenelly Infrastructure solutions has an exciting opportunity for a talented Office Administrator - SPEN Framework to join our Power & Civils Distribution business based in Scotland. We are opening a new office in Livingston and need an Office Administrator to join our team. Glenelly Infrastructure Solutions has been awarded the framework for the with maintenance and modernisation of existing underground LV network and new services for SPEN. While this framework will run approximately 5 years, we expect to be awarded more of these frameworks in the near- and long-term future. If stability is important to you, look no further than Glenelly Infrastructure Solutions. The Office Administrator role will contribute to the smooth delivery of the framework by ensuring that project administration tasks, documentation and payments and registers are maintained and completed along with supporting project management, Health and Safety administration, co-ordination of office activities and operations to secure efficiency and compliance to required policies. Responsibilities will include but are not limited to: • Handling email and telephone enquiries and taking the relevant details • Raising invoices, chasing payments, VAT returns • Preparing the weekly payment run/schedule • Producing reports and documents as required • Taking, inputting and submitting the workforce timesheets as required • Maintaining the computer and hard based filing system, including updating the registers. Person Specification: • Experience with a range of software including strong Microsoft Office skills • Previous experience of working as an office adminstrator within the utilities, power generation, civil engineering, construction industry preferential. • Good communication skills and excellent time management skills • Team player able to deliver results to deadlines and Hours of work are 8am-4pm Monday to Friday Why work for us Our skilled and dedicated teams deliver a range of proactive and reactive services within the UK to support our clients (DNOs & Private Companies) on all aspects of overhead line and underground projects. We specialise in Low voltage and high voltage works up to and including 66kv along with associated civils and reinstalment. Our contracts range from small schemes to major projects in all aspects of the electrical distribution network. Our people are our biggest asset, and we focus on recruiting, training, and developing the people who can apply innovation to deliver the infrastructure of the future. We nurture these talents, offer a great benefits package, and continually invest in developing the skills of our people at every level. About us Glenelly Infrastructure Solutions teams works with regional, national network owners and operators to provide technical engineering solutions. With experience and expertise across the full spectrum of the electricity grid our teams have capability across overhead lines, underground cable networks, and substations. We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic, and innovative organisation. What's in it for you? 24 days annual leave plus bank holidays Salary: £20-25,000 Job Type: Full-time Please apply with your CV to discuss. We can arrange early interviews and start for suitable candidates.
Apr 18, 2024
Full time
Office Administrator Role and Requirements: Glenelly Infrastructure solutions has an exciting opportunity for a talented Office Administrator - SPEN Framework to join our Power & Civils Distribution business based in Scotland. We are opening a new office in Livingston and need an Office Administrator to join our team. Glenelly Infrastructure Solutions has been awarded the framework for the with maintenance and modernisation of existing underground LV network and new services for SPEN. While this framework will run approximately 5 years, we expect to be awarded more of these frameworks in the near- and long-term future. If stability is important to you, look no further than Glenelly Infrastructure Solutions. The Office Administrator role will contribute to the smooth delivery of the framework by ensuring that project administration tasks, documentation and payments and registers are maintained and completed along with supporting project management, Health and Safety administration, co-ordination of office activities and operations to secure efficiency and compliance to required policies. Responsibilities will include but are not limited to: • Handling email and telephone enquiries and taking the relevant details • Raising invoices, chasing payments, VAT returns • Preparing the weekly payment run/schedule • Producing reports and documents as required • Taking, inputting and submitting the workforce timesheets as required • Maintaining the computer and hard based filing system, including updating the registers. Person Specification: • Experience with a range of software including strong Microsoft Office skills • Previous experience of working as an office adminstrator within the utilities, power generation, civil engineering, construction industry preferential. • Good communication skills and excellent time management skills • Team player able to deliver results to deadlines and Hours of work are 8am-4pm Monday to Friday Why work for us Our skilled and dedicated teams deliver a range of proactive and reactive services within the UK to support our clients (DNOs & Private Companies) on all aspects of overhead line and underground projects. We specialise in Low voltage and high voltage works up to and including 66kv along with associated civils and reinstalment. Our contracts range from small schemes to major projects in all aspects of the electrical distribution network. Our people are our biggest asset, and we focus on recruiting, training, and developing the people who can apply innovation to deliver the infrastructure of the future. We nurture these talents, offer a great benefits package, and continually invest in developing the skills of our people at every level. About us Glenelly Infrastructure Solutions teams works with regional, national network owners and operators to provide technical engineering solutions. With experience and expertise across the full spectrum of the electricity grid our teams have capability across overhead lines, underground cable networks, and substations. We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic, and innovative organisation. What's in it for you? 24 days annual leave plus bank holidays Salary: £20-25,000 Job Type: Full-time Please apply with your CV to discuss. We can arrange early interviews and start for suitable candidates.
The role of a Technical Architect (VoIP & Cloud Communications) to join a Global Network Operations & Engineering team. To navigate complex technological landscapes and devise solutions. Be responsible for the implementation & configuration of projects leading a team of VoIP engineers. A variety of project activities from design, deployment and remediation as well as supporting escalated complex Carrier / Telephony issues. Client Details Our client is a pioneer in the Technology & Telecoms industry, boasting a substantial employee base spread across multiple global locations. They are committed to delivering innovative solutions that revolutionise the way businesses operate, and they maintain a strong market presence through their robust and scalable technological offerings. Description A successful Technical Architect (VoIP & Cloud Communications) will be: Developing and implementing high-level technology strategies that align with business objectives. Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure. Driving technology projects to successful completion, ensuring timely delivery within budget constraints. Collaborating with team members to design and implement innovative technology solutions. Ensuring technology systems and procedures lead to outcomes in line with business goals. Keeping abreast of the latest industry trends and advancements in technology and telecoms. Managing and optimising technology budgets and timelines. Ensuring all technology practices adhere to regulatory standards. Technical Skills Required: Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FS Strong knowledge of SIP, SDP, RTP & SRTP Deep knowledge of Linux systems, networking and tools Understanding of standard audio codecs and troubleshooting media sessions VoIP systems built on Kamailio Scaling cloud communications systems & infrastructure Experience designing, troubleshooting and configuring VoIP systems Demonstrated expertise in VoIP engineering and administration Robust troubleshooting abilities and adept problem-solving skills within VoIP environments. Experience with SBC, PBX for real time communication applications Experience developing, deploying and operating VoIP monitoring, reporting and alerting systems. Linux/Unix understanding and ability to navigate through a system, review logs, etc. Experience with virtualization and cloud computing Experience of both Carrier and UC & C Networks Understanding of general networking ideally Cisco routing and switching Linux and Database knowledge highly desirable Designing, configuring, and troubleshooting VoIP systems Implementing and optimizing open source based VoIP solutions - Redhat / CentOS / Ubuntu Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure Providing technical expertise and support for VoIP-related issues Contributing to the development of innovative VoIP solutions and services Profile A successful Technical Architect (VoIP & Cloud Communications) should have: Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels Excellent written communication skills for design, planning, and project documentation Confident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholders Experience dealing with customers and business stakeholders, at all levels Ability to work as part of a team across the time zones Ability to manage more than one project at a time Ability to knowledge share amongst the wider technical teams Desirable Experience and Qualifications 5+ years experience in Senior Voice Engineer / Architect Role MS700 /MS720 /MS 740 SBC vendor qualifications (Dialogic , Ribbon) Experience working with global multi-national carriers Proven track record in a Senior role Job Offer Hybrid working, ideally you will be based near Bristol or Cardiff but we welcome applicants with right to work in UK and open to travel when required. An attractive annual salary ranging between 75,000 - 85,000. Generous holiday leave and other benefits to ensure work-life balance. A culture that values innovation, collaboration and professional development. The unique opportunity to shape technology strategies in a leading company in the Technology & Telecoms industry.
Apr 18, 2024
Full time
The role of a Technical Architect (VoIP & Cloud Communications) to join a Global Network Operations & Engineering team. To navigate complex technological landscapes and devise solutions. Be responsible for the implementation & configuration of projects leading a team of VoIP engineers. A variety of project activities from design, deployment and remediation as well as supporting escalated complex Carrier / Telephony issues. Client Details Our client is a pioneer in the Technology & Telecoms industry, boasting a substantial employee base spread across multiple global locations. They are committed to delivering innovative solutions that revolutionise the way businesses operate, and they maintain a strong market presence through their robust and scalable technological offerings. Description A successful Technical Architect (VoIP & Cloud Communications) will be: Developing and implementing high-level technology strategies that align with business objectives. Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure. Driving technology projects to successful completion, ensuring timely delivery within budget constraints. Collaborating with team members to design and implement innovative technology solutions. Ensuring technology systems and procedures lead to outcomes in line with business goals. Keeping abreast of the latest industry trends and advancements in technology and telecoms. Managing and optimising technology budgets and timelines. Ensuring all technology practices adhere to regulatory standards. Technical Skills Required: Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FS Strong knowledge of SIP, SDP, RTP & SRTP Deep knowledge of Linux systems, networking and tools Understanding of standard audio codecs and troubleshooting media sessions VoIP systems built on Kamailio Scaling cloud communications systems & infrastructure Experience designing, troubleshooting and configuring VoIP systems Demonstrated expertise in VoIP engineering and administration Robust troubleshooting abilities and adept problem-solving skills within VoIP environments. Experience with SBC, PBX for real time communication applications Experience developing, deploying and operating VoIP monitoring, reporting and alerting systems. Linux/Unix understanding and ability to navigate through a system, review logs, etc. Experience with virtualization and cloud computing Experience of both Carrier and UC & C Networks Understanding of general networking ideally Cisco routing and switching Linux and Database knowledge highly desirable Designing, configuring, and troubleshooting VoIP systems Implementing and optimizing open source based VoIP solutions - Redhat / CentOS / Ubuntu Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure Providing technical expertise and support for VoIP-related issues Contributing to the development of innovative VoIP solutions and services Profile A successful Technical Architect (VoIP & Cloud Communications) should have: Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels Excellent written communication skills for design, planning, and project documentation Confident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholders Experience dealing with customers and business stakeholders, at all levels Ability to work as part of a team across the time zones Ability to manage more than one project at a time Ability to knowledge share amongst the wider technical teams Desirable Experience and Qualifications 5+ years experience in Senior Voice Engineer / Architect Role MS700 /MS720 /MS 740 SBC vendor qualifications (Dialogic , Ribbon) Experience working with global multi-national carriers Proven track record in a Senior role Job Offer Hybrid working, ideally you will be based near Bristol or Cardiff but we welcome applicants with right to work in UK and open to travel when required. An attractive annual salary ranging between 75,000 - 85,000. Generous holiday leave and other benefits to ensure work-life balance. A culture that values innovation, collaboration and professional development. The unique opportunity to shape technology strategies in a leading company in the Technology & Telecoms industry.
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
Apr 17, 2024
Full time
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can drive our success. Like us, you thrive on collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. We have an exciting opportunity for a Senior Security Operations Analyst to join our re-energised Cyber Defence team! Reporting into the Cyber Defence Security Operations Lead, you will act as the as a secondary contact and escalation point for the team. You'll manage a team of Security Analysts to oversee the day-to-day operational delivery of services provided by our third party 24x7 Security Operations Centre, and will take ownership of our security presence and identify any gaps by working with various stakeholders across the business. What else you'll be doing: Maintaining security oversight of the technical infrastructure delivered by third party suppliers and raising concerns/issues that pose a security risk to the organisation accordingly. You will also manage any operational risk remediation to conclusion and take ownership within the team. Managing development and improvements required for detection engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2 / 3 operational Cyber incident response. Escalating in a timely manner any incidents and anomalies that are detected within DLG and providing subject matter expertise and guidance for operational challenges. Monitoring and responding to emerging threat patterns, vulnerabilities and anomalies and providing escalations of any unknown threats to relevant areas within the company. Collating metrics on the status of technical information security controls across the DLG estate, highlighting risk areas and working to develop and manage remediation plans as required. Collaborating with all CISO teams to report appropriate operational issues that may be resolved at an architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP (VoIP), firewall zoning. Ability to read and understand system data including security event logs, system logs, application logs, and device logs, etc. Knowledge and experience of enterprise grade technologies including operating systems, databases, and web applications. Knowledge and experience of performing network traffic analysis for identifying any developing patterns. Ability to assist with knowledge transfer and mentoring/up skilling of junior team members Security Analysis for CompTIA CySA+ or similar level of certification It would be beneficial if you have: Experience with any of the following technologies: Data Loss Prevention, Intrusion Prevention/Detection Systems, Firewalls, SIEM. Knowledge of reporting suites such as Power BI Good understanding of Microsoft security suites and associated qualifications Threat identification. Security certifications such as CISM, CISSP, M.Inst.ISP, CISA by a recognised professional body Technical certifications by a recognised professional body in network or systems engineering Fundamental Cloud Concepts for AWS. OWASP Top 10: API Security Playbook. Ways of Working This role is based out of our London Bridge office. Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Benefits We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include: 9% employer contributed pension Up to 10% bonus 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 25 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more!
Apr 16, 2024
Full time
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can drive our success. Like us, you thrive on collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. We have an exciting opportunity for a Senior Security Operations Analyst to join our re-energised Cyber Defence team! Reporting into the Cyber Defence Security Operations Lead, you will act as the as a secondary contact and escalation point for the team. You'll manage a team of Security Analysts to oversee the day-to-day operational delivery of services provided by our third party 24x7 Security Operations Centre, and will take ownership of our security presence and identify any gaps by working with various stakeholders across the business. What else you'll be doing: Maintaining security oversight of the technical infrastructure delivered by third party suppliers and raising concerns/issues that pose a security risk to the organisation accordingly. You will also manage any operational risk remediation to conclusion and take ownership within the team. Managing development and improvements required for detection engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2 / 3 operational Cyber incident response. Escalating in a timely manner any incidents and anomalies that are detected within DLG and providing subject matter expertise and guidance for operational challenges. Monitoring and responding to emerging threat patterns, vulnerabilities and anomalies and providing escalations of any unknown threats to relevant areas within the company. Collating metrics on the status of technical information security controls across the DLG estate, highlighting risk areas and working to develop and manage remediation plans as required. Collaborating with all CISO teams to report appropriate operational issues that may be resolved at an architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP (VoIP), firewall zoning. Ability to read and understand system data including security event logs, system logs, application logs, and device logs, etc. Knowledge and experience of enterprise grade technologies including operating systems, databases, and web applications. Knowledge and experience of performing network traffic analysis for identifying any developing patterns. Ability to assist with knowledge transfer and mentoring/up skilling of junior team members Security Analysis for CompTIA CySA+ or similar level of certification It would be beneficial if you have: Experience with any of the following technologies: Data Loss Prevention, Intrusion Prevention/Detection Systems, Firewalls, SIEM. Knowledge of reporting suites such as Power BI Good understanding of Microsoft security suites and associated qualifications Threat identification. Security certifications such as CISM, CISSP, M.Inst.ISP, CISA by a recognised professional body Technical certifications by a recognised professional body in network or systems engineering Fundamental Cloud Concepts for AWS. OWASP Top 10: API Security Playbook. Ways of Working This role is based out of our London Bridge office. Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Benefits We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include: 9% employer contributed pension Up to 10% bonus 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 25 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more!
Role: Support Engineer Level 3 - Azure Start Date: ASAP - 18 month PAYE contract, likely to be extended Location: Remote Daily Schedule: 9am-6pm (potential weekend work every 4-5 weeks) A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI capabilities into the core operations of enterprises, helping them to leverage the power of AI and cloud computing via their Azure platform. Our client works at the forefront of innovation, ensuring smooth operation and optimization of AI solutions for a diverse range of client needs. As a Technical Support Engineer for Azure AI, your role is pivotal in the successful implementation and maintenance of our clients' AI initiatives. You will be the technical lighthouse, guiding users through the Azure AI landscape, ensuring they are able to make the most of our powerful suite of solutions. With your deep understanding of AI, cloud computing, networking, security and privacy, you will solve complex issues, deliver personalized solutions, and provide world-class support that our client's customers rely upon. This is an opportunity to be part of a team that's at the forefront of AI and cloud computing, helping businesses across the globe realize the transformative power of technology. If you're passionate about AI and love solving complex problems, we would love to hear from you. Required Qualifications and Experience Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks. 3 years to 5 years of experience with cloud platforms such as Azure, AWS, or GCP, with a focus on AI/ML services. Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills. You are a great prompt engineer. Experience with scripting languages such as PowerShell or Python, and a strong understanding of AI/ML libraries and frameworks, e.g. TensorFlow or PyTorch. Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies (ChatGPT, LangChain, Hugging Face, etc), including a comprehensive understanding of large language models. You also have an affinity for open-source frameworks that help advance the field of A Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration. Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management, data visualization, and statistical analysis. Required skills Specific role experience/qualifications Azure & Cloud AI Knowledge Relevant Networking and Security Knowledge Key Responsibilities: Ownership of the Customer Support Experience: Champion the customer's support journey with our client, providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers, including a significant portion of Fortune 500 companies. Resolution of High-Impact Technical Challenges: Address and resolve the most technically challenging and critical problems for our customers and partners, making a significant impact on their experience with Azure's products and services. Multi-Channel Customer Communication: Resourcefully and empathically engage with the customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed. Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape the customer support strategy. Product Improvement Liaison: Act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products. How To Apply Please send a CV to (url removed) People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 16, 2024
Contractor
Role: Support Engineer Level 3 - Azure Start Date: ASAP - 18 month PAYE contract, likely to be extended Location: Remote Daily Schedule: 9am-6pm (potential weekend work every 4-5 weeks) A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI capabilities into the core operations of enterprises, helping them to leverage the power of AI and cloud computing via their Azure platform. Our client works at the forefront of innovation, ensuring smooth operation and optimization of AI solutions for a diverse range of client needs. As a Technical Support Engineer for Azure AI, your role is pivotal in the successful implementation and maintenance of our clients' AI initiatives. You will be the technical lighthouse, guiding users through the Azure AI landscape, ensuring they are able to make the most of our powerful suite of solutions. With your deep understanding of AI, cloud computing, networking, security and privacy, you will solve complex issues, deliver personalized solutions, and provide world-class support that our client's customers rely upon. This is an opportunity to be part of a team that's at the forefront of AI and cloud computing, helping businesses across the globe realize the transformative power of technology. If you're passionate about AI and love solving complex problems, we would love to hear from you. Required Qualifications and Experience Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks. 3 years to 5 years of experience with cloud platforms such as Azure, AWS, or GCP, with a focus on AI/ML services. Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills. You are a great prompt engineer. Experience with scripting languages such as PowerShell or Python, and a strong understanding of AI/ML libraries and frameworks, e.g. TensorFlow or PyTorch. Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies (ChatGPT, LangChain, Hugging Face, etc), including a comprehensive understanding of large language models. You also have an affinity for open-source frameworks that help advance the field of A Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration. Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management, data visualization, and statistical analysis. Required skills Specific role experience/qualifications Azure & Cloud AI Knowledge Relevant Networking and Security Knowledge Key Responsibilities: Ownership of the Customer Support Experience: Champion the customer's support journey with our client, providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers, including a significant portion of Fortune 500 companies. Resolution of High-Impact Technical Challenges: Address and resolve the most technically challenging and critical problems for our customers and partners, making a significant impact on their experience with Azure's products and services. Multi-Channel Customer Communication: Resourcefully and empathically engage with the customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed. Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape the customer support strategy. Product Improvement Liaison: Act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products. How To Apply Please send a CV to (url removed) People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
My client, a consultancy organisation is on the lookout for a Voice Architect for an initial 6-month contract. They are looking for someone that has extensive experience with MS Teams and Oracle Location : Remote (Must be in the UK) Rate : £700/800 P/D (Inside of IR35) Start Date : ASAP Role Overview : My client is looking for someone to support the 2024 Teams Roll-Out Project, requiring expertise in Cisco unified communications , cloud voice technologies , Microsoft Teams , Oracle SBC, SIP protocol , and tier 3-4 operational support . Significant experience supporting unified communications in large enterprise environments. Provide technical direction and engineering support for projects and infrastructure within the project. Possess advanced functional knowledge of evolving voice and network engineering industry technologies/competition, concepts, and trends. Key Technical Skills: Advanced hands-on telephony experience within Cisco, MS Teams, MS Teams Voice, Oracle SBC/ECB, and/or routing of Universal/International Toll-Free routing Significant hands-on experience Oracle SBC network design, configuration, support, and maintenance Advanced hands-on experience with the SIP protocol and analyzing call flows for global dial plan design Advanced level of SIP Normalization scripting. Strong proficiency with global direct routing, E.164 dial plans, e911, SIP Trunking, PowerShell scripting, and MS Teams routing policies Microsoft Teams ACME 3900 Platform Cisco Call Management Technology Experience with Cisco 4400 and Catalyst Gateways to support provider connections. Experience with Oracle Interoperations Monitoring Oracle ACME Session Border Controllers - Oracle SBC/ECB Teams Direct Routing Experience with the following Apps is a plus: Intrado E911, Mutare Spam calls, Unimax for Provisioning Audio Codes and Poly Desk Phones for Teams, good to have Cisco CUBE and Analog Gateways, good to have
Apr 16, 2024
Full time
My client, a consultancy organisation is on the lookout for a Voice Architect for an initial 6-month contract. They are looking for someone that has extensive experience with MS Teams and Oracle Location : Remote (Must be in the UK) Rate : £700/800 P/D (Inside of IR35) Start Date : ASAP Role Overview : My client is looking for someone to support the 2024 Teams Roll-Out Project, requiring expertise in Cisco unified communications , cloud voice technologies , Microsoft Teams , Oracle SBC, SIP protocol , and tier 3-4 operational support . Significant experience supporting unified communications in large enterprise environments. Provide technical direction and engineering support for projects and infrastructure within the project. Possess advanced functional knowledge of evolving voice and network engineering industry technologies/competition, concepts, and trends. Key Technical Skills: Advanced hands-on telephony experience within Cisco, MS Teams, MS Teams Voice, Oracle SBC/ECB, and/or routing of Universal/International Toll-Free routing Significant hands-on experience Oracle SBC network design, configuration, support, and maintenance Advanced hands-on experience with the SIP protocol and analyzing call flows for global dial plan design Advanced level of SIP Normalization scripting. Strong proficiency with global direct routing, E.164 dial plans, e911, SIP Trunking, PowerShell scripting, and MS Teams routing policies Microsoft Teams ACME 3900 Platform Cisco Call Management Technology Experience with Cisco 4400 and Catalyst Gateways to support provider connections. Experience with Oracle Interoperations Monitoring Oracle ACME Session Border Controllers - Oracle SBC/ECB Teams Direct Routing Experience with the following Apps is a plus: Intrado E911, Mutare Spam calls, Unimax for Provisioning Audio Codes and Poly Desk Phones for Teams, good to have Cisco CUBE and Analog Gateways, good to have
Join an evolving information security team in a pivotal Senior Security Engineer (SecOps) role - offering a hybrid working set up with a great balance between office and home life - as the team grows and develops it's offering, with this role focusing on cyber-resilience, cloud security and compliance. Our client is a sector-leading SaaS software company, headquartered in the UK. Having experienced substantial growth and progressed from start-up to an established state, they are now directing their efforts into advancing their internal infosec function. Required experience for the Senior SecOps role: A broad background in SecOps (security operations) / InfoSec (information security), with several years of experience within Software as a Service organisations ranging from start-up and scale-up SMEs to large established enterprises. Deep knowledge and strong experience with AWS for cloud security. Exceptional communication skills & confident approach to work effectively and collaboratively within the infosec team as well as the wider infrastructure team with a solution-focussed style. In this Senior-level SecOps role, you will be actively supporting the organisation's mission to improve their position with a voice of your own to contribute towards best practices; being the go-to AWS security 'expert' internally; supporting the overall security stance; and owning an array of longer-term projects such as secret management and amalgamating compliance. The package offered for the Senior Security Engineer (SecOps) role will consist of a base salary between £85,000 - £100,000 with a hybrid, flexible working set up from one of their 3 UK offices; and benefits including a generous holiday allowance, a well-stocked office kitchen with free meals when in the office, private healthcare, enhanced parenting leave and more. Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK. SecOps / Security Engineer / InfoSec / Information Security Engineer / Cloud Security / AWS / SaaS / Software as a Service / Hybrid Working / Flexible Working / Work from Home / England
Apr 16, 2024
Full time
Join an evolving information security team in a pivotal Senior Security Engineer (SecOps) role - offering a hybrid working set up with a great balance between office and home life - as the team grows and develops it's offering, with this role focusing on cyber-resilience, cloud security and compliance. Our client is a sector-leading SaaS software company, headquartered in the UK. Having experienced substantial growth and progressed from start-up to an established state, they are now directing their efforts into advancing their internal infosec function. Required experience for the Senior SecOps role: A broad background in SecOps (security operations) / InfoSec (information security), with several years of experience within Software as a Service organisations ranging from start-up and scale-up SMEs to large established enterprises. Deep knowledge and strong experience with AWS for cloud security. Exceptional communication skills & confident approach to work effectively and collaboratively within the infosec team as well as the wider infrastructure team with a solution-focussed style. In this Senior-level SecOps role, you will be actively supporting the organisation's mission to improve their position with a voice of your own to contribute towards best practices; being the go-to AWS security 'expert' internally; supporting the overall security stance; and owning an array of longer-term projects such as secret management and amalgamating compliance. The package offered for the Senior Security Engineer (SecOps) role will consist of a base salary between £85,000 - £100,000 with a hybrid, flexible working set up from one of their 3 UK offices; and benefits including a generous holiday allowance, a well-stocked office kitchen with free meals when in the office, private healthcare, enhanced parenting leave and more. Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK. SecOps / Security Engineer / InfoSec / Information Security Engineer / Cloud Security / AWS / SaaS / Software as a Service / Hybrid Working / Flexible Working / Work from Home / England
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can drive our success. Like us, you thrive on collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. We have an exciting opportunity for a Senior Security Operations Analyst to join our re-energised Cyber Defence team! Reporting into the Cyber Defence Security Operations Lead, you will act as the as a secondary contact and escalation point for the team. You'll manage a team of Security Analysts to oversee the day-to-day operational delivery of services provided by our third party 24x7 Security Operations Centre, and will take ownership of our security presence and identify any gaps by working with various stakeholders across the business. What else you'll be doing: Maintaining security oversight of the technical infrastructure delivered by third party suppliers and raising concerns/issues that pose a security risk to the organisation accordingly. You will also manage any operational risk remediation to conclusion and take ownership within the team. Managing development and improvements required for detection engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2 / 3 operational Cyber incident response. Escalating in a timely manner any incidents and anomalies that are detected within DLG and providing subject matter expertise and guidance for operational challenges. Monitoring and responding to emerging threat patterns, vulnerabilities and anomalies and providing escalations of any unknown threats to relevant areas within the company. Collating metrics on the status of technical information security controls across the DLG estate, highlighting risk areas and working to develop and manage remediation plans as required. Collaborating with all CISO teams to report appropriate operational issues that may be resolved at an architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP (VoIP), firewall zoning. Ability to read and understand system data including security event logs, system logs, application logs, and device logs, etc. Knowledge and experience of enterprise grade technologies including operating systems, databases, and web applications. Knowledge and experience of performing network traffic analysis for identifying any developing patterns. Ability to assist with knowledge transfer and mentoring/up skilling of junior team members Security Analysis for CompTIA CySA+ or similar level of certification It would be beneficial if you have: Experience with any of the following technologies: Data Loss Prevention, Intrusion Prevention/Detection Systems, Firewalls, SIEM. Knowledge of reporting suites such as Power BI Good understanding of Microsoft security suites and associated qualifications Threat identification. Security certifications such as CISM, CISSP, M.Inst.ISP, CISA by a recognised professional body Technical certifications by a recognised professional body in network or systems engineering Fundamental Cloud Concepts for AWS. OWASP Top 10: API Security Playbook. Ways of Working This role is based out of our London Bridge office. Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Benefits We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include: 9% employer contributed pension Up to 10% bonus 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 25 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more! Being yourself Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together we're one of a kind.
Apr 16, 2024
Full time
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can drive our success. Like us, you thrive on collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. We have an exciting opportunity for a Senior Security Operations Analyst to join our re-energised Cyber Defence team! Reporting into the Cyber Defence Security Operations Lead, you will act as the as a secondary contact and escalation point for the team. You'll manage a team of Security Analysts to oversee the day-to-day operational delivery of services provided by our third party 24x7 Security Operations Centre, and will take ownership of our security presence and identify any gaps by working with various stakeholders across the business. What else you'll be doing: Maintaining security oversight of the technical infrastructure delivered by third party suppliers and raising concerns/issues that pose a security risk to the organisation accordingly. You will also manage any operational risk remediation to conclusion and take ownership within the team. Managing development and improvements required for detection engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2 / 3 operational Cyber incident response. Escalating in a timely manner any incidents and anomalies that are detected within DLG and providing subject matter expertise and guidance for operational challenges. Monitoring and responding to emerging threat patterns, vulnerabilities and anomalies and providing escalations of any unknown threats to relevant areas within the company. Collating metrics on the status of technical information security controls across the DLG estate, highlighting risk areas and working to develop and manage remediation plans as required. Collaborating with all CISO teams to report appropriate operational issues that may be resolved at an architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP (VoIP), firewall zoning. Ability to read and understand system data including security event logs, system logs, application logs, and device logs, etc. Knowledge and experience of enterprise grade technologies including operating systems, databases, and web applications. Knowledge and experience of performing network traffic analysis for identifying any developing patterns. Ability to assist with knowledge transfer and mentoring/up skilling of junior team members Security Analysis for CompTIA CySA+ or similar level of certification It would be beneficial if you have: Experience with any of the following technologies: Data Loss Prevention, Intrusion Prevention/Detection Systems, Firewalls, SIEM. Knowledge of reporting suites such as Power BI Good understanding of Microsoft security suites and associated qualifications Threat identification. Security certifications such as CISM, CISSP, M.Inst.ISP, CISA by a recognised professional body Technical certifications by a recognised professional body in network or systems engineering Fundamental Cloud Concepts for AWS. OWASP Top 10: API Security Playbook. Ways of Working This role is based out of our London Bridge office. Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Benefits We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include: 9% employer contributed pension Up to 10% bonus 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 25 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more! Being yourself Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together we're one of a kind.
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
Apr 15, 2024
Full time
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
The role of a Technical Architect (VoIP & Cloud Communications) to join a Global Network Operations & Engineering team. To navigate complex technological landscapes and devise solutions. Be responsible for the implementation & configuration of projects leading a team of VoIP engineers. A variety of project activities from design, deployment and remediation as well as supporting escalated complex Carrier / Telephony issues. Client Details Our client is a pioneer in the Technology & Telecoms industry, boasting a substantial employee base spread across multiple global locations. They are committed to delivering innovative solutions that revolutionise the way businesses operate, and they maintain a strong market presence through their robust and scalable technological offerings. Description A successful Technical Architect (VoIP & Cloud Communications) will be: Developing and implementing high-level technology strategies that align with business objectives. Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure. Driving technology projects to successful completion, ensuring timely delivery within budget constraints. Collaborating with team members to design and implement innovative technology solutions. Ensuring technology systems and procedures lead to outcomes in line with business goals. Keeping abreast of the latest industry trends and advancements in technology and telecoms. Managing and optimising technology budgets and timelines. Ensuring all technology practices adhere to regulatory standards. Technical Skills Required: Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FS Strong knowledge of SIP, SDP, RTP & SRTP Deep knowledge of Linux systems, networking and tools Understanding of standard audio codecs and troubleshooting media sessions VoIP systems built on Kamailio Scaling cloud communications systems & infrastructure Experience designing, troubleshooting and configuring VoIP systems Demonstrated expertise in VoIP engineering and administration Robust troubleshooting abilities and adept problem-solving skills within VoIP environments. Experience with SBC, PBX for real time communication applications Experience developing, deploying and operating VoIP monitoring, reporting and alerting systems. Linux/Unix understanding and ability to navigate through a system, review logs, etc. Experience with virtualization and cloud computing Experience of both Carrier and UC & C Networks Understanding of general networking ideally Cisco routing and switching Linux and Database knowledge highly desirable Designing, configuring, and troubleshooting VoIP systems Implementing and optimizing open source based VoIP solutions - Redhat / CentOS / Ubuntu Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure Providing technical expertise and support for VoIP-related issues Contributing to the development of innovative VoIP solutions and services Profile A successful Technical Architect (VoIP & Cloud Communications) should have: Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels Excellent written communication skills for design, planning, and project documentation Confident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholders Experience dealing with customers and business stakeholders, at all levels Ability to work as part of a team across the time zones Ability to manage more than one project at a time Ability to knowledge share amongst the wider technical teams Desirable Experience and Qualifications 5+ years experience in Senior Voice Engineer / Architect Role MS700 /MS720 /MS 740 SBC vendor qualifications (Dialogic , Ribbon) Experience working with global multi-national carriers Proven track record in a Senior role Job Offer Hybrid working, ideally you will be based near Bristol or Cardiff but we welcome applicants with right to work in UK and open to travel when required. An attractive annual salary ranging between £75,000 - £85,000. Generous holiday leave and other benefits to ensure work-life balance. A culture that values innovation, collaboration and professional development. The unique opportunity to shape technology strategies in a leading company in the Technology & Telecoms industry.
Apr 13, 2024
Full time
The role of a Technical Architect (VoIP & Cloud Communications) to join a Global Network Operations & Engineering team. To navigate complex technological landscapes and devise solutions. Be responsible for the implementation & configuration of projects leading a team of VoIP engineers. A variety of project activities from design, deployment and remediation as well as supporting escalated complex Carrier / Telephony issues. Client Details Our client is a pioneer in the Technology & Telecoms industry, boasting a substantial employee base spread across multiple global locations. They are committed to delivering innovative solutions that revolutionise the way businesses operate, and they maintain a strong market presence through their robust and scalable technological offerings. Description A successful Technical Architect (VoIP & Cloud Communications) will be: Developing and implementing high-level technology strategies that align with business objectives. Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure. Driving technology projects to successful completion, ensuring timely delivery within budget constraints. Collaborating with team members to design and implement innovative technology solutions. Ensuring technology systems and procedures lead to outcomes in line with business goals. Keeping abreast of the latest industry trends and advancements in technology and telecoms. Managing and optimising technology budgets and timelines. Ensuring all technology practices adhere to regulatory standards. Technical Skills Required: Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FS Strong knowledge of SIP, SDP, RTP & SRTP Deep knowledge of Linux systems, networking and tools Understanding of standard audio codecs and troubleshooting media sessions VoIP systems built on Kamailio Scaling cloud communications systems & infrastructure Experience designing, troubleshooting and configuring VoIP systems Demonstrated expertise in VoIP engineering and administration Robust troubleshooting abilities and adept problem-solving skills within VoIP environments. Experience with SBC, PBX for real time communication applications Experience developing, deploying and operating VoIP monitoring, reporting and alerting systems. Linux/Unix understanding and ability to navigate through a system, review logs, etc. Experience with virtualization and cloud computing Experience of both Carrier and UC & C Networks Understanding of general networking ideally Cisco routing and switching Linux and Database knowledge highly desirable Designing, configuring, and troubleshooting VoIP systems Implementing and optimizing open source based VoIP solutions - Redhat / CentOS / Ubuntu Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure Providing technical expertise and support for VoIP-related issues Contributing to the development of innovative VoIP solutions and services Profile A successful Technical Architect (VoIP & Cloud Communications) should have: Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels Excellent written communication skills for design, planning, and project documentation Confident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholders Experience dealing with customers and business stakeholders, at all levels Ability to work as part of a team across the time zones Ability to manage more than one project at a time Ability to knowledge share amongst the wider technical teams Desirable Experience and Qualifications 5+ years experience in Senior Voice Engineer / Architect Role MS700 /MS720 /MS 740 SBC vendor qualifications (Dialogic , Ribbon) Experience working with global multi-national carriers Proven track record in a Senior role Job Offer Hybrid working, ideally you will be based near Bristol or Cardiff but we welcome applicants with right to work in UK and open to travel when required. An attractive annual salary ranging between £75,000 - £85,000. Generous holiday leave and other benefits to ensure work-life balance. A culture that values innovation, collaboration and professional development. The unique opportunity to shape technology strategies in a leading company in the Technology & Telecoms industry.
The Mercedes AMG-PETRONAS Formula One Team
Brackley, Northamptonshire
At the Mercedes-AMG Petronas Formula One Team, a group of passionate and determined people work to design, develop, manufacture and race the cars driven by seven-time World Champion Lewis Hamilton and race winner George Russell. The Team has set a new benchmark for Formula One success during the sport's current Hybrid era, winning consecutive Drivers' and Constructors' World Championships in 2014, 2015, 2016, 2017, 2018, 2019 and 2020, and the Constructors' Championship in 2021. The Role: An exciting opportunity has arisen for a Junior Programme Planner role, reporting to the Planning Manager within the Operations group. This is an ideal position for an inquisitive individual to establish themselves within the operational area of a world leading motorsport team. The successful candidate will be responsible for aiding our Programme Planners by way of data analysis, confirmation of component availability and project support, thereby enabling car build programmes to be delivered successfully. Responsibilities: Supporting the component demand planning for a portfolio of parts. Communicating the component availability status to stakeholders. Assisting with the delivery of engineering updates according to challenging deadlines. Analysing data and making recommendations where appropriate. Candidate Profile: Computer literate, ideally witha knowledge of SAP or other ERP systems. Strong communication skills, both written and verbal. A flexible, self-motivating approach. Strong work ethic. An individual who is capable of fitting into and working as part of a team. Experience of working in a similar fast paced environment would also be advantageous. Flexibility in hours is required, along with a 'can do', 'team playing' attitude and the ability to work under minimal supervision, to strict deadlines. What do we offer: At the heart of our performance are our people. Every member of our team has a voice and plays their part in contributing to our successes on and off the racetrack. We take pride in creating an innovative, collaborative and high-performance culture where all of our team members are respected, empowered and valued. Through our Accelerate 25 programme, we are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. Our riverside campus is powered by 100% renewably sourced energy and features an on-site gym and exercise studio, subsidised restaurant and on-site parking with EV chargers available. We offer a competitive and attractive package of benefits including a generous bonus scheme, Mercedes car lease scheme, private medical cover, life assurance and 25 days holiday. We pride ourselves on our family-friendly environment and employee well-being programme.
Aug 18, 2023
Contractor
At the Mercedes-AMG Petronas Formula One Team, a group of passionate and determined people work to design, develop, manufacture and race the cars driven by seven-time World Champion Lewis Hamilton and race winner George Russell. The Team has set a new benchmark for Formula One success during the sport's current Hybrid era, winning consecutive Drivers' and Constructors' World Championships in 2014, 2015, 2016, 2017, 2018, 2019 and 2020, and the Constructors' Championship in 2021. The Role: An exciting opportunity has arisen for a Junior Programme Planner role, reporting to the Planning Manager within the Operations group. This is an ideal position for an inquisitive individual to establish themselves within the operational area of a world leading motorsport team. The successful candidate will be responsible for aiding our Programme Planners by way of data analysis, confirmation of component availability and project support, thereby enabling car build programmes to be delivered successfully. Responsibilities: Supporting the component demand planning for a portfolio of parts. Communicating the component availability status to stakeholders. Assisting with the delivery of engineering updates according to challenging deadlines. Analysing data and making recommendations where appropriate. Candidate Profile: Computer literate, ideally witha knowledge of SAP or other ERP systems. Strong communication skills, both written and verbal. A flexible, self-motivating approach. Strong work ethic. An individual who is capable of fitting into and working as part of a team. Experience of working in a similar fast paced environment would also be advantageous. Flexibility in hours is required, along with a 'can do', 'team playing' attitude and the ability to work under minimal supervision, to strict deadlines. What do we offer: At the heart of our performance are our people. Every member of our team has a voice and plays their part in contributing to our successes on and off the racetrack. We take pride in creating an innovative, collaborative and high-performance culture where all of our team members are respected, empowered and valued. Through our Accelerate 25 programme, we are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. Our riverside campus is powered by 100% renewably sourced energy and features an on-site gym and exercise studio, subsidised restaurant and on-site parking with EV chargers available. We offer a competitive and attractive package of benefits including a generous bonus scheme, Mercedes car lease scheme, private medical cover, life assurance and 25 days holiday. We pride ourselves on our family-friendly environment and employee well-being programme.
End Date We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary About Enterprise Architecture Lloyds Banking Group is the UK's leading digital bank, with over 16 million online customers, we're the UK's largest mobile bank. Our corporate strategy of helping Britain proposer is driving the need to invest £Bs to innovate, modernise and simplify our technology further. Given the critical role that our business plays in the UK economy and the nature of the services we provide, maintaining robust and resilient services is a board level priority. We're looking for architecture leaders to help drive this transformation. Technology is at the heart of our business and architecture is at the heart of technology leadership - it is an integral part of our corporate strategy. As we go through this business and IT transformation, we need to be innovative, creative, and forward thinking. Our goal is to ensure our services are based on modern, scalable, and resilient technologies that deliver value to both our customers and our business. Job Description About the roles Our team is growing! We have a number of roles to fill across our enabling teams. You'll be joining a small, dynamic team of strategy setting Enterprise Architects, focused on the technology enablers that support all our colleague and customer services. For example: Cloud, Infrastructure, Data and API services. We collaborate closely with business and engineering leaders across the organisation to drive strategy, deliver strategic roadmaps, provide thought leadership and inspire innovative solutions. We must view problems from many different perspectives and our architectural decisions must balance strategy with pragmatism to deliver the best outcome. In the role, you'll be aligned to a technology enabler engaging with senior leaders, advising them on how to utilise technology to achieve outcomes and articulate options that balance the different drivers of change. More About our Business Technology Teams: Business & Commercial Banking (BCB) The BCB business provide all the banking needs for our Commercial customers ranging from sole traders all the way up to our mid corporates. It covers a very broad range of products including traditional bank accounts, corporate cards, working capital management, loans, merchant services, asset and invoice finance etc. This is a growth business for us with significant investment over the next 5 years with an ambition of being the best digital bank for business clients! With this investment brings significant architectural change and growth in the team. We're redesigning significant portions of our estate as well as engaging on a bold programme to optimise our application portfolio. We're at the start of this journey so lots of opportunities to craft the new architecture of the future. Consumer Lending We continue to be the UK s leading lender of mortgages, cards, loans and car finance and leasing. This strength - packaged in our powerful online presence and strong brands - is the core of our Consumer Lending business. Our customers are telling us they need more from us: seamless digital experience, with personalised products and services at their fingertips, equally we're making sure we develop high-quality experiences for anyone who wants to engage with us via intermediaries and partners. Consumer Lending will allow us to deliver this, with a strong focus on helping customers spend and borrow in a safe, responsible way to achieve their life aspirations - whether it s their first home, an electric car or borrowing to make the most of life s opportunities. Together, we can generate sustainable growth for the Group and the UK economy - financing an affordable, achievable journey to Net Zero for everyone. We ll offer more options than ever before on how to pay, and be central in enabling customer choice - working with retailers in a way that we ve never done before, embedding our payment offering into the places where customers choice to spend. Crucially, we'll be there for our customers when times get tough, and they need our support if they face financial difficulty. Consumer Relationships A major component of our strategy is to focus on a personalised experience with outstanding customer service. To do this we blend the strength of our digital bank with that of our outstanding people, meaning our customers can choose how to bank with us and stay in the channel of their choice. Our community banks, digital bank, customer services and customer financial assistance teams will thrive in this business unit alongside the focus Consumer Relationships will provide to current accounts, day to day payments and savings products. The business unit will offer a centre of excellence for customer insight, customer data and analytics, brands and marketing. It is also the home of the new digital-led mass affluent offer. Corporate and Institutional Banking We support large UK-based clients and financial services organisations across the world, providing sector expertise across transaction banking, lending, global trade services and lending and Financial Markets. We focus on supporting our clients in key sectors and have significant plans to grow our API ecosystem, digitise trade finance and modernise our financial and capital markets technology estate. The Enterprise Architecture team have a key role in crafting the strategy and in supporting the delivery of the transition states. Insurance, Pensions & Investments As the only integrated banking, insurance and investment provider in the UK we have a unique opportunity to meet more of our customers' needs, helping them to become more financially resilient. We have bold plans to sustainably grow our business, deepening our relationships with customers, corporate clients and our intermediary partners through developing new insurance, pensions and investment propositions. With this growth agenda the technology and data strategy is key to delivering personalised propositions, securely across multiple channels with the agility to meet customer demands quickly Group functions People With a 80,000+ strong workforce it is imperative that we have the right technology to support our market leading colleague proposition. With capabilities from talent acquisition, retention, skills and training through to reward and colleague tooling, an adaptable and cohesive technology capability is key. Payments We process 4bn customer payments per annum and provide banking services to domestic and global banks to pay into the UK and Europe. Through the modernisation programmes driven by local and global scheme operators, our aim is to redefine our landscape to prepare it for the future, using cloud native approaches. Finance With a broad mix of consumer and commercial banking services and a comprehensive insurance, protection and investment service offering, our Finance platform needs to be flexible and agile. We're transforming our landscape to drive simplification and efficiency benefits, whilst also enabling the widespread adoption of strategic data products that can be used by the other areas. Group Risk In Risk our focus is on delivering transformational change that enables us to serve customers better and faster, helping Britain to prosper, while keeping the bank safe and resilient. You'll have an especially complex mix of priorities. Delivering credit, risk management services, enabling data-led risk management as well as providing ground breaking risk science capabilities and expertise to lead risk and regulation and drive business growth. The new approach will help bring us together to work as one team, delivering our vision of becoming an Elastic Enterprise About you You're a forward-looking and enthusiastic enterprise architect who can combine thought leadership, a passion for change, an ability to logically decompose complex problems and influence all levels of the organisation. You'll typically have broad architecture experience spanning a variety of traditional, modern, and emerging technologies, ideally but not critically, in a financial or regulated industry. You ll have a background in strategy setting, enterprise architecture or technology consulting roles. Ideally you'll have had experience in engineering and solution architecture during your career. You define architecture direction in the context of industry trends and understand how that can bring value to the organisation. Key accountabilities All architecture decisions made for the area you support. Build compelling architecture strategies and roadmaps with comprehensive inputs from Business, Engineering, Operations, Industry and Vendors. Pro-actively drive forward the agenda to simplify and modernise our technology landscape. Keep pace with the latest industry direction and vendor offerings to ensure our strategies capitalise on new opportunities. Influence our investment portfolios and the direction of major change programmes to ensure strategic architecture outcomes. Build strong relationships and credibly communicate with key business and engineering collaborators across the organisation including CxOs. You're an authority for an architecture domain with deep and broad knowledge of technology, methodology and assurance techniques click apply for full job details
Aug 18, 2023
Full time
End Date We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary About Enterprise Architecture Lloyds Banking Group is the UK's leading digital bank, with over 16 million online customers, we're the UK's largest mobile bank. Our corporate strategy of helping Britain proposer is driving the need to invest £Bs to innovate, modernise and simplify our technology further. Given the critical role that our business plays in the UK economy and the nature of the services we provide, maintaining robust and resilient services is a board level priority. We're looking for architecture leaders to help drive this transformation. Technology is at the heart of our business and architecture is at the heart of technology leadership - it is an integral part of our corporate strategy. As we go through this business and IT transformation, we need to be innovative, creative, and forward thinking. Our goal is to ensure our services are based on modern, scalable, and resilient technologies that deliver value to both our customers and our business. Job Description About the roles Our team is growing! We have a number of roles to fill across our enabling teams. You'll be joining a small, dynamic team of strategy setting Enterprise Architects, focused on the technology enablers that support all our colleague and customer services. For example: Cloud, Infrastructure, Data and API services. We collaborate closely with business and engineering leaders across the organisation to drive strategy, deliver strategic roadmaps, provide thought leadership and inspire innovative solutions. We must view problems from many different perspectives and our architectural decisions must balance strategy with pragmatism to deliver the best outcome. In the role, you'll be aligned to a technology enabler engaging with senior leaders, advising them on how to utilise technology to achieve outcomes and articulate options that balance the different drivers of change. More About our Business Technology Teams: Business & Commercial Banking (BCB) The BCB business provide all the banking needs for our Commercial customers ranging from sole traders all the way up to our mid corporates. It covers a very broad range of products including traditional bank accounts, corporate cards, working capital management, loans, merchant services, asset and invoice finance etc. This is a growth business for us with significant investment over the next 5 years with an ambition of being the best digital bank for business clients! With this investment brings significant architectural change and growth in the team. We're redesigning significant portions of our estate as well as engaging on a bold programme to optimise our application portfolio. We're at the start of this journey so lots of opportunities to craft the new architecture of the future. Consumer Lending We continue to be the UK s leading lender of mortgages, cards, loans and car finance and leasing. This strength - packaged in our powerful online presence and strong brands - is the core of our Consumer Lending business. Our customers are telling us they need more from us: seamless digital experience, with personalised products and services at their fingertips, equally we're making sure we develop high-quality experiences for anyone who wants to engage with us via intermediaries and partners. Consumer Lending will allow us to deliver this, with a strong focus on helping customers spend and borrow in a safe, responsible way to achieve their life aspirations - whether it s their first home, an electric car or borrowing to make the most of life s opportunities. Together, we can generate sustainable growth for the Group and the UK economy - financing an affordable, achievable journey to Net Zero for everyone. We ll offer more options than ever before on how to pay, and be central in enabling customer choice - working with retailers in a way that we ve never done before, embedding our payment offering into the places where customers choice to spend. Crucially, we'll be there for our customers when times get tough, and they need our support if they face financial difficulty. Consumer Relationships A major component of our strategy is to focus on a personalised experience with outstanding customer service. To do this we blend the strength of our digital bank with that of our outstanding people, meaning our customers can choose how to bank with us and stay in the channel of their choice. Our community banks, digital bank, customer services and customer financial assistance teams will thrive in this business unit alongside the focus Consumer Relationships will provide to current accounts, day to day payments and savings products. The business unit will offer a centre of excellence for customer insight, customer data and analytics, brands and marketing. It is also the home of the new digital-led mass affluent offer. Corporate and Institutional Banking We support large UK-based clients and financial services organisations across the world, providing sector expertise across transaction banking, lending, global trade services and lending and Financial Markets. We focus on supporting our clients in key sectors and have significant plans to grow our API ecosystem, digitise trade finance and modernise our financial and capital markets technology estate. The Enterprise Architecture team have a key role in crafting the strategy and in supporting the delivery of the transition states. Insurance, Pensions & Investments As the only integrated banking, insurance and investment provider in the UK we have a unique opportunity to meet more of our customers' needs, helping them to become more financially resilient. We have bold plans to sustainably grow our business, deepening our relationships with customers, corporate clients and our intermediary partners through developing new insurance, pensions and investment propositions. With this growth agenda the technology and data strategy is key to delivering personalised propositions, securely across multiple channels with the agility to meet customer demands quickly Group functions People With a 80,000+ strong workforce it is imperative that we have the right technology to support our market leading colleague proposition. With capabilities from talent acquisition, retention, skills and training through to reward and colleague tooling, an adaptable and cohesive technology capability is key. Payments We process 4bn customer payments per annum and provide banking services to domestic and global banks to pay into the UK and Europe. Through the modernisation programmes driven by local and global scheme operators, our aim is to redefine our landscape to prepare it for the future, using cloud native approaches. Finance With a broad mix of consumer and commercial banking services and a comprehensive insurance, protection and investment service offering, our Finance platform needs to be flexible and agile. We're transforming our landscape to drive simplification and efficiency benefits, whilst also enabling the widespread adoption of strategic data products that can be used by the other areas. Group Risk In Risk our focus is on delivering transformational change that enables us to serve customers better and faster, helping Britain to prosper, while keeping the bank safe and resilient. You'll have an especially complex mix of priorities. Delivering credit, risk management services, enabling data-led risk management as well as providing ground breaking risk science capabilities and expertise to lead risk and regulation and drive business growth. The new approach will help bring us together to work as one team, delivering our vision of becoming an Elastic Enterprise About you You're a forward-looking and enthusiastic enterprise architect who can combine thought leadership, a passion for change, an ability to logically decompose complex problems and influence all levels of the organisation. You'll typically have broad architecture experience spanning a variety of traditional, modern, and emerging technologies, ideally but not critically, in a financial or regulated industry. You ll have a background in strategy setting, enterprise architecture or technology consulting roles. Ideally you'll have had experience in engineering and solution architecture during your career. You define architecture direction in the context of industry trends and understand how that can bring value to the organisation. Key accountabilities All architecture decisions made for the area you support. Build compelling architecture strategies and roadmaps with comprehensive inputs from Business, Engineering, Operations, Industry and Vendors. Pro-actively drive forward the agenda to simplify and modernise our technology landscape. Keep pace with the latest industry direction and vendor offerings to ensure our strategies capitalise on new opportunities. Influence our investment portfolios and the direction of major change programmes to ensure strategic architecture outcomes. Build strong relationships and credibly communicate with key business and engineering collaborators across the organisation including CxOs. You're an authority for an architecture domain with deep and broad knowledge of technology, methodology and assurance techniques click apply for full job details
End Date We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary About Enterprise Architecture Lloyds Banking Group is the UK's leading digital bank, with over 16 million online customers, we're the UK's largest mobile bank. Our corporate strategy of helping Britain proposer is driving the need to invest £Bs to innovate, modernise and simplify our technology further. Given the critical role that our business plays in the UK economy and the nature of the services we provide, maintaining robust and resilient services is a board level priority. We're looking for architecture leaders to help drive this transformation. Technology is at the heart of our business and architecture is at the heart of technology leadership - it is an integral part of our corporate strategy. As we go through this business and IT transformation, we need to be innovative, creative, and forward thinking. Our goal is to ensure our services are based on modern, scalable, and resilient technologies that deliver value to both our customers and our business. Job Description About the roles Our team is growing! We have a number of roles to fill across our enabling teams. You'll be joining a small, dynamic team of strategy setting Enterprise Architects, focused on the technology enablers that support all our colleague and customer services. For example: Cloud, Infrastructure, Data and API services. We collaborate closely with business and engineering leaders across the organisation to drive strategy, deliver strategic roadmaps, provide thought leadership and inspire innovative solutions. We must view problems from many different perspectives and our architectural decisions must balance strategy with pragmatism to deliver the best outcome. In the role, you'll be aligned to a technology enabler engaging with senior leaders, advising them on how to utilise technology to achieve outcomes and articulate options that balance the different drivers of change. More About our Business Technology Teams: Business & Commercial Banking (BCB) The BCB business provide all the banking needs for our Commercial customers ranging from sole traders all the way up to our mid corporates. It covers a very broad range of products including traditional bank accounts, corporate cards, working capital management, loans, merchant services, asset and invoice finance etc. This is a growth business for us with significant investment over the next 5 years with an ambition of being the best digital bank for business clients! With this investment brings significant architectural change and growth in the team. We're redesigning significant portions of our estate as well as engaging on a bold programme to optimise our application portfolio. We're at the start of this journey so lots of opportunities to craft the new architecture of the future. Consumer Lending We continue to be the UK s leading lender of mortgages, cards, loans and car finance and leasing. This strength - packaged in our powerful online presence and strong brands - is the core of our Consumer Lending business. Our customers are telling us they need more from us: seamless digital experience, with personalised products and services at their fingertips, equally we're making sure we develop high-quality experiences for anyone who wants to engage with us via intermediaries and partners. Consumer Lending will allow us to deliver this, with a strong focus on helping customers spend and borrow in a safe, responsible way to achieve their life aspirations - whether it s their first home, an electric car or borrowing to make the most of life s opportunities. Together, we can generate sustainable growth for the Group and the UK economy - financing an affordable, achievable journey to Net Zero for everyone. We ll offer more options than ever before on how to pay, and be central in enabling customer choice - working with retailers in a way that we ve never done before, embedding our payment offering into the places where customers choice to spend. Crucially, we'll be there for our customers when times get tough, and they need our support if they face financial difficulty. Consumer Relationships A major component of our strategy is to focus on a personalised experience with outstanding customer service. To do this we blend the strength of our digital bank with that of our outstanding people, meaning our customers can choose how to bank with us and stay in the channel of their choice. Our community banks, digital bank, customer services and customer financial assistance teams will thrive in this business unit alongside the focus Consumer Relationships will provide to current accounts, day to day payments and savings products. The business unit will offer a centre of excellence for customer insight, customer data and analytics, brands and marketing. It is also the home of the new digital-led mass affluent offer. Corporate and Institutional Banking We support large UK-based clients and financial services organisations across the world, providing sector expertise across transaction banking, lending, global trade services and lending and Financial Markets. We focus on supporting our clients in key sectors and have significant plans to grow our API ecosystem, digitise trade finance and modernise our financial and capital markets technology estate. The Enterprise Architecture team have a key role in crafting the strategy and in supporting the delivery of the transition states. Insurance, Pensions & Investments As the only integrated banking, insurance and investment provider in the UK we have a unique opportunity to meet more of our customers' needs, helping them to become more financially resilient. We have bold plans to sustainably grow our business, deepening our relationships with customers, corporate clients and our intermediary partners through developing new insurance, pensions and investment propositions. With this growth agenda the technology and data strategy is key to delivering personalised propositions, securely across multiple channels with the agility to meet customer demands quickly Group functions People With a 80,000+ strong workforce it is imperative that we have the right technology to support our market leading colleague proposition. With capabilities from talent acquisition, retention, skills and training through to reward and colleague tooling, an adaptable and cohesive technology capability is key. Payments We process 4bn customer payments per annum and provide banking services to domestic and global banks to pay into the UK and Europe. Through the modernisation programmes driven by local and global scheme operators, our aim is to redefine our landscape to prepare it for the future, using cloud native approaches. Finance With a broad mix of consumer and commercial banking services and a comprehensive insurance, protection and investment service offering, our Finance platform needs to be flexible and agile. We're transforming our landscape to drive simplification and efficiency benefits, whilst also enabling the widespread adoption of strategic data products that can be used by the other areas. Group Risk In Risk our focus is on delivering transformational change that enables us to serve customers better and faster, helping Britain to prosper, while keeping the bank safe and resilient. You'll have an especially complex mix of priorities. Delivering credit, risk management services, enabling data-led risk management as well as providing ground breaking risk science capabilities and expertise to lead risk and regulation and drive business growth. The new approach will help bring us together to work as one team, delivering our vision of becoming an Elastic Enterprise About you You're a forward-looking and enthusiastic enterprise architect who can combine thought leadership, a passion for change, an ability to logically decompose complex problems and influence all levels of the organisation. You'll typically have broad architecture experience spanning a variety of traditional, modern, and emerging technologies, ideally but not critically, in a financial or regulated industry. You ll have a background in strategy setting, enterprise architecture or technology consulting roles. Ideally you'll have had experience in engineering and solution architecture during your career. You define architecture direction in the context of industry trends and understand how that can bring value to the organisation. Key accountabilities All architecture decisions made for the area you support. Build compelling architecture strategies and roadmaps with comprehensive inputs from Business, Engineering, Operations, Industry and Vendors. Pro-actively drive forward the agenda to simplify and modernise our technology landscape. Keep pace with the latest industry direction and vendor offerings to ensure our strategies capitalise on new opportunities. Influence our investment portfolios and the direction of major change programmes to ensure strategic architecture outcomes. Build strong relationships and credibly communicate with key business and engineering collaborators across the organisation including CxOs. You're an authority for an architecture domain with deep and broad knowledge of technology, methodology and assurance techniques click apply for full job details
Aug 18, 2023
Full time
End Date We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary About Enterprise Architecture Lloyds Banking Group is the UK's leading digital bank, with over 16 million online customers, we're the UK's largest mobile bank. Our corporate strategy of helping Britain proposer is driving the need to invest £Bs to innovate, modernise and simplify our technology further. Given the critical role that our business plays in the UK economy and the nature of the services we provide, maintaining robust and resilient services is a board level priority. We're looking for architecture leaders to help drive this transformation. Technology is at the heart of our business and architecture is at the heart of technology leadership - it is an integral part of our corporate strategy. As we go through this business and IT transformation, we need to be innovative, creative, and forward thinking. Our goal is to ensure our services are based on modern, scalable, and resilient technologies that deliver value to both our customers and our business. Job Description About the roles Our team is growing! We have a number of roles to fill across our enabling teams. You'll be joining a small, dynamic team of strategy setting Enterprise Architects, focused on the technology enablers that support all our colleague and customer services. For example: Cloud, Infrastructure, Data and API services. We collaborate closely with business and engineering leaders across the organisation to drive strategy, deliver strategic roadmaps, provide thought leadership and inspire innovative solutions. We must view problems from many different perspectives and our architectural decisions must balance strategy with pragmatism to deliver the best outcome. In the role, you'll be aligned to a technology enabler engaging with senior leaders, advising them on how to utilise technology to achieve outcomes and articulate options that balance the different drivers of change. More About our Business Technology Teams: Business & Commercial Banking (BCB) The BCB business provide all the banking needs for our Commercial customers ranging from sole traders all the way up to our mid corporates. It covers a very broad range of products including traditional bank accounts, corporate cards, working capital management, loans, merchant services, asset and invoice finance etc. This is a growth business for us with significant investment over the next 5 years with an ambition of being the best digital bank for business clients! With this investment brings significant architectural change and growth in the team. We're redesigning significant portions of our estate as well as engaging on a bold programme to optimise our application portfolio. We're at the start of this journey so lots of opportunities to craft the new architecture of the future. Consumer Lending We continue to be the UK s leading lender of mortgages, cards, loans and car finance and leasing. This strength - packaged in our powerful online presence and strong brands - is the core of our Consumer Lending business. Our customers are telling us they need more from us: seamless digital experience, with personalised products and services at their fingertips, equally we're making sure we develop high-quality experiences for anyone who wants to engage with us via intermediaries and partners. Consumer Lending will allow us to deliver this, with a strong focus on helping customers spend and borrow in a safe, responsible way to achieve their life aspirations - whether it s their first home, an electric car or borrowing to make the most of life s opportunities. Together, we can generate sustainable growth for the Group and the UK economy - financing an affordable, achievable journey to Net Zero for everyone. We ll offer more options than ever before on how to pay, and be central in enabling customer choice - working with retailers in a way that we ve never done before, embedding our payment offering into the places where customers choice to spend. Crucially, we'll be there for our customers when times get tough, and they need our support if they face financial difficulty. Consumer Relationships A major component of our strategy is to focus on a personalised experience with outstanding customer service. To do this we blend the strength of our digital bank with that of our outstanding people, meaning our customers can choose how to bank with us and stay in the channel of their choice. Our community banks, digital bank, customer services and customer financial assistance teams will thrive in this business unit alongside the focus Consumer Relationships will provide to current accounts, day to day payments and savings products. The business unit will offer a centre of excellence for customer insight, customer data and analytics, brands and marketing. It is also the home of the new digital-led mass affluent offer. Corporate and Institutional Banking We support large UK-based clients and financial services organisations across the world, providing sector expertise across transaction banking, lending, global trade services and lending and Financial Markets. We focus on supporting our clients in key sectors and have significant plans to grow our API ecosystem, digitise trade finance and modernise our financial and capital markets technology estate. The Enterprise Architecture team have a key role in crafting the strategy and in supporting the delivery of the transition states. Insurance, Pensions & Investments As the only integrated banking, insurance and investment provider in the UK we have a unique opportunity to meet more of our customers' needs, helping them to become more financially resilient. We have bold plans to sustainably grow our business, deepening our relationships with customers, corporate clients and our intermediary partners through developing new insurance, pensions and investment propositions. With this growth agenda the technology and data strategy is key to delivering personalised propositions, securely across multiple channels with the agility to meet customer demands quickly Group functions People With a 80,000+ strong workforce it is imperative that we have the right technology to support our market leading colleague proposition. With capabilities from talent acquisition, retention, skills and training through to reward and colleague tooling, an adaptable and cohesive technology capability is key. Payments We process 4bn customer payments per annum and provide banking services to domestic and global banks to pay into the UK and Europe. Through the modernisation programmes driven by local and global scheme operators, our aim is to redefine our landscape to prepare it for the future, using cloud native approaches. Finance With a broad mix of consumer and commercial banking services and a comprehensive insurance, protection and investment service offering, our Finance platform needs to be flexible and agile. We're transforming our landscape to drive simplification and efficiency benefits, whilst also enabling the widespread adoption of strategic data products that can be used by the other areas. Group Risk In Risk our focus is on delivering transformational change that enables us to serve customers better and faster, helping Britain to prosper, while keeping the bank safe and resilient. You'll have an especially complex mix of priorities. Delivering credit, risk management services, enabling data-led risk management as well as providing ground breaking risk science capabilities and expertise to lead risk and regulation and drive business growth. The new approach will help bring us together to work as one team, delivering our vision of becoming an Elastic Enterprise About you You're a forward-looking and enthusiastic enterprise architect who can combine thought leadership, a passion for change, an ability to logically decompose complex problems and influence all levels of the organisation. You'll typically have broad architecture experience spanning a variety of traditional, modern, and emerging technologies, ideally but not critically, in a financial or regulated industry. You ll have a background in strategy setting, enterprise architecture or technology consulting roles. Ideally you'll have had experience in engineering and solution architecture during your career. You define architecture direction in the context of industry trends and understand how that can bring value to the organisation. Key accountabilities All architecture decisions made for the area you support. Build compelling architecture strategies and roadmaps with comprehensive inputs from Business, Engineering, Operations, Industry and Vendors. Pro-actively drive forward the agenda to simplify and modernise our technology landscape. Keep pace with the latest industry direction and vendor offerings to ensure our strategies capitalise on new opportunities. Influence our investment portfolios and the direction of major change programmes to ensure strategic architecture outcomes. Build strong relationships and credibly communicate with key business and engineering collaborators across the organisation including CxOs. You're an authority for an architecture domain with deep and broad knowledge of technology, methodology and assurance techniques click apply for full job details
Cambridge University Press & Assessment
Cambridge, Cambridgeshire
Contract: Permanent (Full-time). Join the IELTS Modernisation team as a Permanent Product Owner , driving innovation in operational capabilities by collaborating with internal users and delivering transformative solutions. Or embrace a Fixed-Term Contract as a Product Owner, leading data insights and shaping data-driven decision-making through strategic engagement and impactful analytics. Both roles are crucial to our digital transformation journey and require individuals with experience, empathy, and diplomacy. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the roles As a Product Owner specialising in operational capabilities , your primary focus will be on collaborating closely with internal users to develop and enhance mission-critical operational systems. Your responsibilities encompass a comprehensive approach, from understanding user needs to fostering collaboration with cross-functional teams and delivering transformative solutions. You will be instrumental in the process of gathering requirements and identifying pain points through active engagement with internal users, driving improvements that enhance operational efficiency. Additionally, your role extends to: Communicate product vision, align with business objectives, and contribute to the development roadmap. Collaborate with development teams, translating requirements into user stories and acceptance criteria. Strategically prioritize backlog items considering business value, user impact, and technical feasibility. Foster effective communication, collaboration, and define key metrics for measuring product success. This role involves refining and communicating the product vision and roadmap for data insights and analytics, ensuring a clear trajectory aligned with objectives. You will work closely with data engineering and analytics teams, contributing to the ingestion, transformation, and visualisation of raw data, thereby converting it into actionable insights. Additionally, your role involves: Translate complex business requirements into clear user stories, acceptance criteria, and data models. Prioritize data initiatives considering business impact, data quality, and technical feasibility. Foster seamless communication and collaboration between stakeholders and data teams. Monitor evolving data trends, emerging technologies, and define KPIs for enhanced data capabilities and insights. This is your opportunity to make an impact! If you don't want to miss out, please take a look at the job description attached at the end of the advert. We want to hear from you. About you To be successful you will have a proven track record as a Product Owner or in a similar capacity, preferably within a technology-driven or educational context. This involves a deep comprehension of business operations, processes, and systems, coupled with the ability to collaborate with internal stakeholders and cross-functional teams to craft effective software solutions. Your skill set should encompass adept communication and presentation abilities, enabling you to articulate intricate concepts to both technical and non-technical audiences. An analytical mindset is crucial, complemented by your proficiency in harnessing data to inform decision-making and provide valuable business insights. A robust grasp of Agile methodologies, such as Scrum or Kanban, is essential, as is familiarity with project management and collaboration tools like Jira, Confluence, or analogous platforms. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: Group personal pension scheme Discretionary annual bonus Life assurance up to 4 x annual salary Private medical and Permanent Health Insurance Green travel schemes 28 days annual leave plus bank holidays We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. Interviews are scheduled to take place on the 29 and 30 August 2023. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Aug 17, 2023
Full time
Contract: Permanent (Full-time). Join the IELTS Modernisation team as a Permanent Product Owner , driving innovation in operational capabilities by collaborating with internal users and delivering transformative solutions. Or embrace a Fixed-Term Contract as a Product Owner, leading data insights and shaping data-driven decision-making through strategic engagement and impactful analytics. Both roles are crucial to our digital transformation journey and require individuals with experience, empathy, and diplomacy. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the roles As a Product Owner specialising in operational capabilities , your primary focus will be on collaborating closely with internal users to develop and enhance mission-critical operational systems. Your responsibilities encompass a comprehensive approach, from understanding user needs to fostering collaboration with cross-functional teams and delivering transformative solutions. You will be instrumental in the process of gathering requirements and identifying pain points through active engagement with internal users, driving improvements that enhance operational efficiency. Additionally, your role extends to: Communicate product vision, align with business objectives, and contribute to the development roadmap. Collaborate with development teams, translating requirements into user stories and acceptance criteria. Strategically prioritize backlog items considering business value, user impact, and technical feasibility. Foster effective communication, collaboration, and define key metrics for measuring product success. This role involves refining and communicating the product vision and roadmap for data insights and analytics, ensuring a clear trajectory aligned with objectives. You will work closely with data engineering and analytics teams, contributing to the ingestion, transformation, and visualisation of raw data, thereby converting it into actionable insights. Additionally, your role involves: Translate complex business requirements into clear user stories, acceptance criteria, and data models. Prioritize data initiatives considering business impact, data quality, and technical feasibility. Foster seamless communication and collaboration between stakeholders and data teams. Monitor evolving data trends, emerging technologies, and define KPIs for enhanced data capabilities and insights. This is your opportunity to make an impact! If you don't want to miss out, please take a look at the job description attached at the end of the advert. We want to hear from you. About you To be successful you will have a proven track record as a Product Owner or in a similar capacity, preferably within a technology-driven or educational context. This involves a deep comprehension of business operations, processes, and systems, coupled with the ability to collaborate with internal stakeholders and cross-functional teams to craft effective software solutions. Your skill set should encompass adept communication and presentation abilities, enabling you to articulate intricate concepts to both technical and non-technical audiences. An analytical mindset is crucial, complemented by your proficiency in harnessing data to inform decision-making and provide valuable business insights. A robust grasp of Agile methodologies, such as Scrum or Kanban, is essential, as is familiarity with project management and collaboration tools like Jira, Confluence, or analogous platforms. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: Group personal pension scheme Discretionary annual bonus Life assurance up to 4 x annual salary Private medical and Permanent Health Insurance Green travel schemes 28 days annual leave plus bank holidays We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. Interviews are scheduled to take place on the 29 and 30 August 2023. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Solution Architect, Technology Our Team, Strategy and Architecture, is part of a thriving product, engineering, data, operations, and digital community who together design, develop and operate all of RS' global digital services. We work on some of the most exciting product developments and enterprise initiatives, and we design the technology solutions to support these. For example, we: Ensure our digital products, platforms and services are built to meet and exceed customers' expectations Help others across the business to achieve more through technology Facilitate technical design working with our many agile and cross functional teams Maintain a holistic view of the technology roadmaps for the company Champion technical excellence and the art of the possible You have a passion for technology and everything that goes into creating great solutions. That includes code, software, products, platforms, people and processes. You understand how to use the latest engineering and architecture techniques, working with internal teams, vendors and partners alike to achieve the best outcomes. For example, you like to: Provide technical leadership Create a best in class digital experience though customer centric design Build digital traffic though web, mobile, voice and related mass market channels Create bespoke, high value solutions, for large enterprise customers Design the technology that powers a digital business from datacentres, networks and cloud to productivity, enterprise systems and more Form partnerships with other leading technology companies The role is Solution Architect and your accountabilities would be: Develop the architecture & overall design for major/strategic projects in line with the output of the Enterprise Architects and providing the boundaries within which the engineering teams can subsequently deliver. Support, and actively participate in, robust governance processes relating to target and transition conceptual, logical and physical architectures for application/technology solutions Facilitate the process of making Key Design decisions, ensuring that all key stakeholders can contribute to the process. Communicate the reasoning and implications of key architectural decisions to senior management stakeholders Contribute to cross functional Design Working Groups to discuss, agree and communicate key design elements. Ensuring that the programmes, projects and initiatives are aware of, and comply with, the documented Architectural governance processes. Provide mentoring and coaching for less experienced members of the Solution Architecture team. To be effective in the role, you will need the ability to work flexibly. Much of your time will be spent working in virtual teams, with the occasional need to attend the RS Corby and RS London offices, where many of our key stakeholders are based. Your skills and experience include some of the following: Infrastructure (e.g. datacentres, networks and cloud migrations) Security and robustness (e.g. identity and access control, scalability, usability, maintainability, monitoring, alerting, etc) Platforms (e.g. frameworks, ERPs, Search, PaaS, serverless) Architectural design (e.g. methodologies, diagrams, analysis, specifications) Integrated systems (e.g. between bespoke, open source, commercial off the shelf and SaaS) Deployment environments (e.g. virtualization, containers and automation of these) Scalable architectural patterns (e.g. SOA, micro-services, API management, event driven) Web and mobile solutions (e.g. internet, http, CDN's, browser and native) You especially enjoy learning new skills and new technologies (and we would like hear about what you've done, whether it's on the list above or not). We are technology agnostic, and use the best tool for the job. That said, to give you a flavour, we're currently making good use of: Cloud: predominantly AWS but Azure and others too Data: the Cloudera and snowflake ecosystems, plus several integrated tools Marketing: Adobe, Google plus a slew of ad tech ML and AI: using all the above Containers: from docker, hashicorp and the cloud native foundation Custom development: Java, node.js, graphql, react and much more DevOps: we like engineers to own their technology choices and work with them on automation, testing, security, and monitoring Value and values mean a lot to us, that is to say creating value in our industry and holding true to our values. In the evolving landscape of high tech industry, it is as important for us to adapt to the changing times as it is for us to deliver great products and great service. To survive and thrive we put innovation at our core and drive creative thinking. It means experimenting with unknowns, trying new things, thinking and acting differently. By doing this we create value for: Customers : competing on value, not price, and making it easy to do business Suppliers : providing insight and analysis to create better solutions Shareholders: growing profits and creating dividend growth Our employees : nurturing talent and building a highly-diverse, high-performance culture And we always live our values of being seamless, personal and progressive which is why we have come to really value six ways of working: Passion : an exceptional experience for customers, suppliers and colleagues every time. Integrity : be real and do the right thing Innovation : courage to do something bold Collaboration : trust our collective genius Accountability : if it's to be, make things happen with simplicity and speed Aspiration : be ambitious, like you're the owner of our business Above all, we know we will achieve great things, working with the best people in industry, including, hopefully, you. What we offer? We have an outstanding benefits package, which includes: Up to 15% Bonus Private Healthcare 26 days holiday (with the option to purchase a further week) EAP Programme Virtual GP access Discounted stock options Extremely generous contributory Pension at 10.5% employer contribution Life assurance About Us: RS is an organization that holds customer service and innovation at its heart. This has lead us to growing to operations in 32 countries, more than 500,000 products available online, in catalogues, at trade counters and via service offerings to over one million customers who, together, receive over 50,000 RS deliveries a day. From here we see plenty more opportunities for the future, underpinned by digital, technology, data, and culture of people who are continually transforming and growing the business to meet the needs of our customers in a fast changing world.
Sep 24, 2022
Full time
Solution Architect, Technology Our Team, Strategy and Architecture, is part of a thriving product, engineering, data, operations, and digital community who together design, develop and operate all of RS' global digital services. We work on some of the most exciting product developments and enterprise initiatives, and we design the technology solutions to support these. For example, we: Ensure our digital products, platforms and services are built to meet and exceed customers' expectations Help others across the business to achieve more through technology Facilitate technical design working with our many agile and cross functional teams Maintain a holistic view of the technology roadmaps for the company Champion technical excellence and the art of the possible You have a passion for technology and everything that goes into creating great solutions. That includes code, software, products, platforms, people and processes. You understand how to use the latest engineering and architecture techniques, working with internal teams, vendors and partners alike to achieve the best outcomes. For example, you like to: Provide technical leadership Create a best in class digital experience though customer centric design Build digital traffic though web, mobile, voice and related mass market channels Create bespoke, high value solutions, for large enterprise customers Design the technology that powers a digital business from datacentres, networks and cloud to productivity, enterprise systems and more Form partnerships with other leading technology companies The role is Solution Architect and your accountabilities would be: Develop the architecture & overall design for major/strategic projects in line with the output of the Enterprise Architects and providing the boundaries within which the engineering teams can subsequently deliver. Support, and actively participate in, robust governance processes relating to target and transition conceptual, logical and physical architectures for application/technology solutions Facilitate the process of making Key Design decisions, ensuring that all key stakeholders can contribute to the process. Communicate the reasoning and implications of key architectural decisions to senior management stakeholders Contribute to cross functional Design Working Groups to discuss, agree and communicate key design elements. Ensuring that the programmes, projects and initiatives are aware of, and comply with, the documented Architectural governance processes. Provide mentoring and coaching for less experienced members of the Solution Architecture team. To be effective in the role, you will need the ability to work flexibly. Much of your time will be spent working in virtual teams, with the occasional need to attend the RS Corby and RS London offices, where many of our key stakeholders are based. Your skills and experience include some of the following: Infrastructure (e.g. datacentres, networks and cloud migrations) Security and robustness (e.g. identity and access control, scalability, usability, maintainability, monitoring, alerting, etc) Platforms (e.g. frameworks, ERPs, Search, PaaS, serverless) Architectural design (e.g. methodologies, diagrams, analysis, specifications) Integrated systems (e.g. between bespoke, open source, commercial off the shelf and SaaS) Deployment environments (e.g. virtualization, containers and automation of these) Scalable architectural patterns (e.g. SOA, micro-services, API management, event driven) Web and mobile solutions (e.g. internet, http, CDN's, browser and native) You especially enjoy learning new skills and new technologies (and we would like hear about what you've done, whether it's on the list above or not). We are technology agnostic, and use the best tool for the job. That said, to give you a flavour, we're currently making good use of: Cloud: predominantly AWS but Azure and others too Data: the Cloudera and snowflake ecosystems, plus several integrated tools Marketing: Adobe, Google plus a slew of ad tech ML and AI: using all the above Containers: from docker, hashicorp and the cloud native foundation Custom development: Java, node.js, graphql, react and much more DevOps: we like engineers to own their technology choices and work with them on automation, testing, security, and monitoring Value and values mean a lot to us, that is to say creating value in our industry and holding true to our values. In the evolving landscape of high tech industry, it is as important for us to adapt to the changing times as it is for us to deliver great products and great service. To survive and thrive we put innovation at our core and drive creative thinking. It means experimenting with unknowns, trying new things, thinking and acting differently. By doing this we create value for: Customers : competing on value, not price, and making it easy to do business Suppliers : providing insight and analysis to create better solutions Shareholders: growing profits and creating dividend growth Our employees : nurturing talent and building a highly-diverse, high-performance culture And we always live our values of being seamless, personal and progressive which is why we have come to really value six ways of working: Passion : an exceptional experience for customers, suppliers and colleagues every time. Integrity : be real and do the right thing Innovation : courage to do something bold Collaboration : trust our collective genius Accountability : if it's to be, make things happen with simplicity and speed Aspiration : be ambitious, like you're the owner of our business Above all, we know we will achieve great things, working with the best people in industry, including, hopefully, you. What we offer? We have an outstanding benefits package, which includes: Up to 15% Bonus Private Healthcare 26 days holiday (with the option to purchase a further week) EAP Programme Virtual GP access Discounted stock options Extremely generous contributory Pension at 10.5% employer contribution Life assurance About Us: RS is an organization that holds customer service and innovation at its heart. This has lead us to growing to operations in 32 countries, more than 500,000 products available online, in catalogues, at trade counters and via service offerings to over one million customers who, together, receive over 50,000 RS deliveries a day. From here we see plenty more opportunities for the future, underpinned by digital, technology, data, and culture of people who are continually transforming and growing the business to meet the needs of our customers in a fast changing world.
Role: Procurement Category Manager, IT Location: London Career level: 7 Salary: Excellent salary and benefits package (dependent on experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Business Process Servicesprofessionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process services, including finance and accounting, procurement and human resources. Depending on the role, Business Process Services professionals may be based at a client's office or in one of Accenture's 50 delivery centers around the world. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Category Manager you will: The Procurement Category Manager will utilize their deep Information Technology sourcing and supplier management experience to help our customers drive tangible results. In this capacity, you will work directly with an Accenture customer/s with responsibility for delivering category management services including, but not limited to, strategic sourcing, client stakeholder management, supplier performance management, and continuous cost and performance improvement. Additionally, you will develop and provide oversight for the execution of IT/Telecom sourcing strategies that support each customer's business goals while achieving optimal pricing, quality and service levels. Design and implement cost savings projects across multiple IT/Telecom sub-categories including Laptop/Desktop Hardware, Intel-level Servers, Mid-range Hardware, Storage, Telecom Hardware, Shrink Wrap Software, Application Software, Long Distance Voice-Data, and Wireless Services Engage with clients senior management team members to drive strategic initiatives and communicate progress Develop broad network of strong client stakeholder relationships, particularly in Real Estate/Facilities Management function, to facilitate delivery of services and achievement of contractual requirements (savings targets, SLAs) Conduct opportunity assessments across IT/Telecom spend subcategories to establish annual category strategies inclusive of sourcing wave plans that support overall savings target achievement Provide oversight and program management to ensure efficient delivery of a portfolio of strategic sourcing projects Work collaboratively with suppliers and customer stakeholders to identify and execute continuous cost and performance improvement strategies Identify and resolve strategic supplier performance issues to ensure customer satisfaction Measure and manage suppliers/service providers' performance relative to contracted service levels. Conduct/ leverage supply-market research to develop and share market insights with clients and within Accenture Delegate work appropriately, coach and develop team members in their performance and professional development Identify opportunities to develop repeatable processes and automate work Further advance program and senior client relationship management skills Grow IT/Telecom category knowledge to expert levels, creating growth opportunities for self, team and company Lead all associated delivery team members to achieve target results and customer satisfaction Contribute to IT/Telecom Practice value proposition through collateral development and input into tools/applications Show more Show less Qualifications We are looking for experience in the following skills: Bachelor's Degree Extensive experience in a category management, procurement, and/or supply chain function Experience of multiple IT/Telecom categories, including: Laptop/Desktop Hardware, Intel-level Servers, Mid-range Hardware, Storage, Telecom Hardware, Shrink Wrap Software, Application Software, Long Distance Voice-Data, and Wireless Services Extensive experience in a client facing role Demonstrated ability to manage the successful creation and execution of a strategy, operating budget and staffing plan to support customer and company goals Strong ability to effectively lead in a matrix organizational structure working with multiple internal clients Ability to adapt to the varied corporate cultures and organizational structures of our customers Exceptional track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction Proven ability to drive transformational change Solid people development skills Excellent communication, organization/time management and problem solving skills Well-developed, solution-oriented selling skills Proven ability to build, manage and foster a team-oriented environment Set yourself apart: Bachelor's Degree in a quantitative discipline (business/finance/economics/engineering/ mathematics) or equivalent Post-Graduate degree preferred Ability to effectively lead formal strategic sourcing efforts related to IT/Telecom and services Ability to interface with customers and suppliers via strong written and verbal communications skills Strong analytical and problem-solving skills Formal training and/or experience in strategic sourcing Proficiency in spreadsheet software (e.g. Microsoft Excel) and presentation software (i.e. Microsoft PowerPoint What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 674,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Sep 24, 2022
Full time
Role: Procurement Category Manager, IT Location: London Career level: 7 Salary: Excellent salary and benefits package (dependent on experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Business Process Servicesprofessionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process services, including finance and accounting, procurement and human resources. Depending on the role, Business Process Services professionals may be based at a client's office or in one of Accenture's 50 delivery centers around the world. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Category Manager you will: The Procurement Category Manager will utilize their deep Information Technology sourcing and supplier management experience to help our customers drive tangible results. In this capacity, you will work directly with an Accenture customer/s with responsibility for delivering category management services including, but not limited to, strategic sourcing, client stakeholder management, supplier performance management, and continuous cost and performance improvement. Additionally, you will develop and provide oversight for the execution of IT/Telecom sourcing strategies that support each customer's business goals while achieving optimal pricing, quality and service levels. Design and implement cost savings projects across multiple IT/Telecom sub-categories including Laptop/Desktop Hardware, Intel-level Servers, Mid-range Hardware, Storage, Telecom Hardware, Shrink Wrap Software, Application Software, Long Distance Voice-Data, and Wireless Services Engage with clients senior management team members to drive strategic initiatives and communicate progress Develop broad network of strong client stakeholder relationships, particularly in Real Estate/Facilities Management function, to facilitate delivery of services and achievement of contractual requirements (savings targets, SLAs) Conduct opportunity assessments across IT/Telecom spend subcategories to establish annual category strategies inclusive of sourcing wave plans that support overall savings target achievement Provide oversight and program management to ensure efficient delivery of a portfolio of strategic sourcing projects Work collaboratively with suppliers and customer stakeholders to identify and execute continuous cost and performance improvement strategies Identify and resolve strategic supplier performance issues to ensure customer satisfaction Measure and manage suppliers/service providers' performance relative to contracted service levels. Conduct/ leverage supply-market research to develop and share market insights with clients and within Accenture Delegate work appropriately, coach and develop team members in their performance and professional development Identify opportunities to develop repeatable processes and automate work Further advance program and senior client relationship management skills Grow IT/Telecom category knowledge to expert levels, creating growth opportunities for self, team and company Lead all associated delivery team members to achieve target results and customer satisfaction Contribute to IT/Telecom Practice value proposition through collateral development and input into tools/applications Show more Show less Qualifications We are looking for experience in the following skills: Bachelor's Degree Extensive experience in a category management, procurement, and/or supply chain function Experience of multiple IT/Telecom categories, including: Laptop/Desktop Hardware, Intel-level Servers, Mid-range Hardware, Storage, Telecom Hardware, Shrink Wrap Software, Application Software, Long Distance Voice-Data, and Wireless Services Extensive experience in a client facing role Demonstrated ability to manage the successful creation and execution of a strategy, operating budget and staffing plan to support customer and company goals Strong ability to effectively lead in a matrix organizational structure working with multiple internal clients Ability to adapt to the varied corporate cultures and organizational structures of our customers Exceptional track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction Proven ability to drive transformational change Solid people development skills Excellent communication, organization/time management and problem solving skills Well-developed, solution-oriented selling skills Proven ability to build, manage and foster a team-oriented environment Set yourself apart: Bachelor's Degree in a quantitative discipline (business/finance/economics/engineering/ mathematics) or equivalent Post-Graduate degree preferred Ability to effectively lead formal strategic sourcing efforts related to IT/Telecom and services Ability to interface with customers and suppliers via strong written and verbal communications skills Strong analytical and problem-solving skills Formal training and/or experience in strategic sourcing Proficiency in spreadsheet software (e.g. Microsoft Excel) and presentation software (i.e. Microsoft PowerPoint What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 674,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
We have a fantastic opportunity for a DevOps (Cloud Software) Engineer to join us in Siemens Mobility - Rolling Stock to provide technical leadership for our cloud-based platform (Railigent) which supports our Digital solution portfolio. In this key role, you will own and maintain the UK platform roadmap, which governs the continuous improvement of storage, compute, data management, development, and deployment components. You will be the crucial link between the development and the operations teams and will work with data engineers and data scientists in choosing appropriate solution architectures based on tactical and strategic considerations. You will be responsible for maintaining and developing the continuous integration and deployment pipeline and support the deployment of solutions from the development to the production environment. You will also be preparing inbound interfaces and connectivity from Mobility source systems and will work on integration of new cloud-based solution components with the existing platform, including state-of-the-art open-source solutions. We are looking for an experienced, versatile coder with track-record illustrating passion for problem solving in cloud-based architectures and a strong interest in the Mobility domain. This role is supporting our Rolling Stock locations across the UK, therefore we are happy to consider applications UK wide. These are your responsibilities Own the roadmap for UK platform development and be the voice for UK Railigent owners Design and develop platform components to effectively deploy data services on AWS Define technical solution requirements and define an appropriate development plan Communicate requirements for platform or pipeline components to technical customers Develop the required solutions in collaboration with data engineer, data scientists and fellow DevOps engineers within the Mobility network Ensure the solution is documented to an appropriate level and lead the hand-over to operations Design and continuously improve CI/CD pipelines Lead the deployment of solutions from DEV to PROD Develop APIs and Interfaces into the platform with Data Engineers and System Experts Build monitors to evaluate solution performance Monitor AWS Platform performance Work with central Cybersecurity teams to ensure deployed solutions are robust and safe Ensure capability is in place to for a 1st level support team to monitor and solve application and platform performance Develop best practices in documentation, monitoring, training to empower 1st level support team Define provisions for 2nd and 3rd level support working with the network team of support desks and development resources Work with colleagues and external agencies who are supporting systems for the wider Siemens Mobility UK rail fleets and assist with data exchange between systems to support the data analytics requirements of the business What do you need to qualify for this job? Experience in IT roadmap development and planning in an agile delivery framework Advanced technical expertise Cloud-based platforms (AWS preferred) Version control management CI/CD pipelines and technology Monitoring (Icinga/Prometheus) Experience maintaining self-managed stacks Strong general computing skills (Bash / Powershell, Troubleshooting, Environment setup) Strong coding skills (Python preferred) Excellent collaboration and influencing An ability to communicate a complex subject in a readily understandable form About us We're Siemens. A collection of over 377,000 great minds who are all making the future and you could be one of them! We have offices across the UK, full of talented individual's helping us to challenge the today and work towards a brighter tomorrow. Want to join us and be a Future Maker? We're excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters. We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application. What else do you need to know? Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. If we all thought the same, we would never think of anything new! That's why we recruit great minds from all walks of life. We recognise that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We are proud to announce that we have partnered with VERCIDA , the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: Organization: Siemens Mobility Company: Siemens Mobility Limited Experience Level: not defined Full / Part time: Full-time If you are a woman and cannot find jobs within engineering at Siemens that match your location or skill set why not join our talent community . While you're at it, why not set up job alerts to be notified of these fantastic opportunities when they become available!
Sep 24, 2022
Full time
We have a fantastic opportunity for a DevOps (Cloud Software) Engineer to join us in Siemens Mobility - Rolling Stock to provide technical leadership for our cloud-based platform (Railigent) which supports our Digital solution portfolio. In this key role, you will own and maintain the UK platform roadmap, which governs the continuous improvement of storage, compute, data management, development, and deployment components. You will be the crucial link between the development and the operations teams and will work with data engineers and data scientists in choosing appropriate solution architectures based on tactical and strategic considerations. You will be responsible for maintaining and developing the continuous integration and deployment pipeline and support the deployment of solutions from the development to the production environment. You will also be preparing inbound interfaces and connectivity from Mobility source systems and will work on integration of new cloud-based solution components with the existing platform, including state-of-the-art open-source solutions. We are looking for an experienced, versatile coder with track-record illustrating passion for problem solving in cloud-based architectures and a strong interest in the Mobility domain. This role is supporting our Rolling Stock locations across the UK, therefore we are happy to consider applications UK wide. These are your responsibilities Own the roadmap for UK platform development and be the voice for UK Railigent owners Design and develop platform components to effectively deploy data services on AWS Define technical solution requirements and define an appropriate development plan Communicate requirements for platform or pipeline components to technical customers Develop the required solutions in collaboration with data engineer, data scientists and fellow DevOps engineers within the Mobility network Ensure the solution is documented to an appropriate level and lead the hand-over to operations Design and continuously improve CI/CD pipelines Lead the deployment of solutions from DEV to PROD Develop APIs and Interfaces into the platform with Data Engineers and System Experts Build monitors to evaluate solution performance Monitor AWS Platform performance Work with central Cybersecurity teams to ensure deployed solutions are robust and safe Ensure capability is in place to for a 1st level support team to monitor and solve application and platform performance Develop best practices in documentation, monitoring, training to empower 1st level support team Define provisions for 2nd and 3rd level support working with the network team of support desks and development resources Work with colleagues and external agencies who are supporting systems for the wider Siemens Mobility UK rail fleets and assist with data exchange between systems to support the data analytics requirements of the business What do you need to qualify for this job? Experience in IT roadmap development and planning in an agile delivery framework Advanced technical expertise Cloud-based platforms (AWS preferred) Version control management CI/CD pipelines and technology Monitoring (Icinga/Prometheus) Experience maintaining self-managed stacks Strong general computing skills (Bash / Powershell, Troubleshooting, Environment setup) Strong coding skills (Python preferred) Excellent collaboration and influencing An ability to communicate a complex subject in a readily understandable form About us We're Siemens. A collection of over 377,000 great minds who are all making the future and you could be one of them! We have offices across the UK, full of talented individual's helping us to challenge the today and work towards a brighter tomorrow. Want to join us and be a Future Maker? We're excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters. We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application. What else do you need to know? Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. If we all thought the same, we would never think of anything new! That's why we recruit great minds from all walks of life. We recognise that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We are proud to announce that we have partnered with VERCIDA , the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: Organization: Siemens Mobility Company: Siemens Mobility Limited Experience Level: not defined Full / Part time: Full-time If you are a woman and cannot find jobs within engineering at Siemens that match your location or skill set why not join our talent community . While you're at it, why not set up job alerts to be notified of these fantastic opportunities when they become available!
Why join frog? frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. The role We are growing our team and seek a Senior Product Designer with a passion to create compelling digital products and services that are fit for purpose and a joy to use. We are looking for an individual, who wants to be part of a collective - to make their mark enabling society and impacting frog's Public Sector clients. frog Impact focusses upon helping communities and solving society's biggest problems - by partnering with Public Sector organisations. Like all 'frogs', we advance the human experience through the power of design. We bring a combination of multi-domain experience, entrepreneurial culture, and hands of making to realise transformational change. Our ambition is to be the leading team that transforms the Public Sector through design. What you'll do As a Product Designer you'll: • Play a leading hands-on role in the delivery of complex digital product and service design projects; typically working alongside, or within our client's multi-disciplinary teams to design, prototype and build cutting-edge propositions and products. • Be a leading voice in facilitating proof of concept experiments and structuring design sprints. • Hold a purposeful sense of design responsibility and are a proponent of 'test and learn' approaches. • Document solutions to establish design language systems that influence long-lasting change. • Be a natural collaborator, keen to share knowhow with peers, build client relationships and identify business opportunities. You will • Lead user-centred design approaches across all stages of innovation and realisation projects. • Orchestrate and lead co-creation workshops with clients, partners and end-users as part of new product and service creation. Ideate to translate user needs, organisational requirements and societal trends into effective digital solutions, delivered at scale • Establish and articulate 'North Star' visions, UX concepts, foundational expressions - through to the detailed design of content layouts, UI components, assets and elements that address specific user stories and functional requirements. • Articulate and communicate concepts and solutions through impactful storytelling, visualisations, prototyping and formalised UX design documentation. • Engage and embed flexibly within multi-disciplinary client teams that may include other designers, program management, strategists, and technologists. • Manage the design process, drive decisions, track issues, and assist in estimating resource needs and schedules. • Identify new opportunities, respond to RFPs and help shape new programs. • Nurture and mentor junior talent. • Share knowledge, transversally pollinate new learnings, and evangelise best practices across internal and client teams. What you'll bring A good fit for this role will bring many of the skills, experience, and attributes below: • Experience in building digital products, digital transformation, or customer experience design; preferably within a product innovation, enterprise software, government/NGO, design or strategy consulting environment. • Breadth of experience across designing for mobile and web user-focused applications, as well as denser, information-rich interfaces. • Proficiency with design and prototyping tools such Adobe CC, Figma, InVision etc, paired with deep analytical skills and knowledge of supporting tools (Excel, online survey tools, etc). • Adept craft skills in sketching and visualising ideas during both early and late stages of development. • A focus on process and proof. Testing and iterating must be an inherent part of your approach • Information architecture, wire-framing, prototyping, personas and storytelling and ethnographic research experience would be ideal. • Experience of realising products by working closely with developers and optimising the performance of that product over time, again through testing and iteration. • Experience in conducting UX heuristic reviews and experience benchmarking. • Ability to structure, componentise and populate Design Language Systems. • Self-motivated with tenacity to build and manage long-term client relationships, sometimes over extended timeframes, with sensitivity to navigate client's organisational structures and networks. • Excellent presentation, storytelling and facilitation skills to engage and collaborate with clients, particularly in a workshop setting. Ability to create and communicate an elevated design point of view regarding insights, latest trends, topics and technologies. • Degree in Digital Product Design or a related design or behavioural science discipline. • Self-motivated with tenacity to build and manage long-term client relationships, sometimes over extended timeframes, with sensitivity to navigate client's organisational structures and networks. Don't worry about being a 100% fit. If this sounds like an interesting opportunity to you, and you think it could work, let's chat. Equal Opportunities at frog frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English. Learning and development There's an endless amount to learn, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams. Work/Life Harmony We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 8th year. When you join Capgemini, you'll join a team that does the right thing. Since June 2021, frog is part of Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Make Your Mark
Sep 24, 2022
Full time
Why join frog? frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. The role We are growing our team and seek a Senior Product Designer with a passion to create compelling digital products and services that are fit for purpose and a joy to use. We are looking for an individual, who wants to be part of a collective - to make their mark enabling society and impacting frog's Public Sector clients. frog Impact focusses upon helping communities and solving society's biggest problems - by partnering with Public Sector organisations. Like all 'frogs', we advance the human experience through the power of design. We bring a combination of multi-domain experience, entrepreneurial culture, and hands of making to realise transformational change. Our ambition is to be the leading team that transforms the Public Sector through design. What you'll do As a Product Designer you'll: • Play a leading hands-on role in the delivery of complex digital product and service design projects; typically working alongside, or within our client's multi-disciplinary teams to design, prototype and build cutting-edge propositions and products. • Be a leading voice in facilitating proof of concept experiments and structuring design sprints. • Hold a purposeful sense of design responsibility and are a proponent of 'test and learn' approaches. • Document solutions to establish design language systems that influence long-lasting change. • Be a natural collaborator, keen to share knowhow with peers, build client relationships and identify business opportunities. You will • Lead user-centred design approaches across all stages of innovation and realisation projects. • Orchestrate and lead co-creation workshops with clients, partners and end-users as part of new product and service creation. Ideate to translate user needs, organisational requirements and societal trends into effective digital solutions, delivered at scale • Establish and articulate 'North Star' visions, UX concepts, foundational expressions - through to the detailed design of content layouts, UI components, assets and elements that address specific user stories and functional requirements. • Articulate and communicate concepts and solutions through impactful storytelling, visualisations, prototyping and formalised UX design documentation. • Engage and embed flexibly within multi-disciplinary client teams that may include other designers, program management, strategists, and technologists. • Manage the design process, drive decisions, track issues, and assist in estimating resource needs and schedules. • Identify new opportunities, respond to RFPs and help shape new programs. • Nurture and mentor junior talent. • Share knowledge, transversally pollinate new learnings, and evangelise best practices across internal and client teams. What you'll bring A good fit for this role will bring many of the skills, experience, and attributes below: • Experience in building digital products, digital transformation, or customer experience design; preferably within a product innovation, enterprise software, government/NGO, design or strategy consulting environment. • Breadth of experience across designing for mobile and web user-focused applications, as well as denser, information-rich interfaces. • Proficiency with design and prototyping tools such Adobe CC, Figma, InVision etc, paired with deep analytical skills and knowledge of supporting tools (Excel, online survey tools, etc). • Adept craft skills in sketching and visualising ideas during both early and late stages of development. • A focus on process and proof. Testing and iterating must be an inherent part of your approach • Information architecture, wire-framing, prototyping, personas and storytelling and ethnographic research experience would be ideal. • Experience of realising products by working closely with developers and optimising the performance of that product over time, again through testing and iteration. • Experience in conducting UX heuristic reviews and experience benchmarking. • Ability to structure, componentise and populate Design Language Systems. • Self-motivated with tenacity to build and manage long-term client relationships, sometimes over extended timeframes, with sensitivity to navigate client's organisational structures and networks. • Excellent presentation, storytelling and facilitation skills to engage and collaborate with clients, particularly in a workshop setting. Ability to create and communicate an elevated design point of view regarding insights, latest trends, topics and technologies. • Degree in Digital Product Design or a related design or behavioural science discipline. • Self-motivated with tenacity to build and manage long-term client relationships, sometimes over extended timeframes, with sensitivity to navigate client's organisational structures and networks. Don't worry about being a 100% fit. If this sounds like an interesting opportunity to you, and you think it could work, let's chat. Equal Opportunities at frog frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English. Learning and development There's an endless amount to learn, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams. Work/Life Harmony We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 8th year. When you join Capgemini, you'll join a team that does the right thing. Since June 2021, frog is part of Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Make Your Mark