Provide Connected
Newcastle Upon Tyne, Tyne And Wear
Sep 10, 2021
Full time
Are you an experienced Service Desk Analyst/Help Desk Analyst with demonstrable experience in 1st line support for a Microsoft focussed environment? Interested in joining a huge FTSE 250 listed company that is growing it's IT Service Delivery teams? If this sounds like you then please read on! Here your core tasks/responsibilities will include but not be limited to; Providing 1st line support via telephone using remote desktop support software or email, participating in a 24x7 4 on/4 off shift rota with hybrid working Logging all calls on the call logging system and maintain full documentation Monitoring systems for events and reacting to prevent service incidents/outages Maintaining a log of any software or hardware problems detected via monitoring Maintaining a high degree of customer service for all support queries and adhering to ITIL service management principles. Arranging for external technical support where problems cannot be resolved in house. Ideal candidates will have proven experience in a similar 1st line support role gained within a Service Desk, Help Desk or Incident Management environment. Experience of working in an ITIL environment would be a definite advantage but is not essential. Boasting a fast paced team environment our client is offering a highly competitive salary and the chance to join a hugely successful company! Apply now with a current CV for further information! Interviewing immediately!