Job Title : Remote Quality Assurance Test Analyst NOTE : This is a permanent position offering a competitive salary in the range of £45,000 to £50,000 per annum. Benefits & Perks : ? Remote working ? ? Wellbeing support ? ? Pension contribution matching ? Health insurance ? ? Employee discounts About The Job : You will be responsible for driving testing strategies within the Digital team, including functional, system integration, and user acceptance test phases. Your keen attention to detail and ability to develop structured and comprehensive test scripts will ensure the smooth execution of tests, including integration with back-office systems like Salesforce and third-party tools. Your contributions will be vital in delivering quality software on time and within budget. Skills : ? Testing Strategy ? Test Automation ? Performance Testing ? Azure DevOps ? Selenium ? Teamwork ? Risk and Issue management Key Responsibilities : Drive the preparation, definition and execution of testing strategies for web applications. Execution of test cases, updating documentation accordingly. Identify and document defects, working closely with the development team. Lead testing efforts, ensuring proper tests are executed in all environments. Provide clear communication within the Digital team and wider teams. Escalate risks and issues to project leadership. Conduct testing reviews to improve the QA framework. Review and suggest improvements to test processes. Writing clear and accurate user stories and acceptance criteria. Knowledge, Experience & Skills : At least 4 years of hands-on experience as a Quality Assurance Test Analyst. Demonstrated understanding of software development and test lifecycles. Proven track record in developing comprehensive test strategies and plans. Proficiency in interpreting requirements and developing structured test scripts. Strong familiarity with testing web-based applications across different devices. Experience in testing across multiple platforms, browsers, and devices. Good understanding of Content Management Systems. Knowledgeable in UI and UX testing methodologies. Experience in testing back-office systems and third-party tools. Excellent communication skills and proficiency in English. Familiarity with Agile, Waterfall, and hybrid development methodologies. Proficient in test management tools like DevOps, Selenium, and Katalon. Person Specification : Education & Qualifications : Ideally holds a Business or Technology degree. ISEB/ISTQB - Foundation Software Testing or equivalent. Personal Attributes : Detail-oriented with a meticulous eye for accuracy. Proactive in identifying and addressing challenges. A strong team player, fostering collaboration and teamwork. Capable of constructively challenging stakeholders for improvement. Able to work autonomously, demonstrating self-motivation and initiative. Proficient in multitasking and consistently delivering results. Don't miss this exciting opportunity to join our client's innovative Digital team and make a significant impact in enhancing quality assurance outcomes. Apply now and take your career to the next level! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 17, 2024
Full time
Job Title : Remote Quality Assurance Test Analyst NOTE : This is a permanent position offering a competitive salary in the range of £45,000 to £50,000 per annum. Benefits & Perks : ? Remote working ? ? Wellbeing support ? ? Pension contribution matching ? Health insurance ? ? Employee discounts About The Job : You will be responsible for driving testing strategies within the Digital team, including functional, system integration, and user acceptance test phases. Your keen attention to detail and ability to develop structured and comprehensive test scripts will ensure the smooth execution of tests, including integration with back-office systems like Salesforce and third-party tools. Your contributions will be vital in delivering quality software on time and within budget. Skills : ? Testing Strategy ? Test Automation ? Performance Testing ? Azure DevOps ? Selenium ? Teamwork ? Risk and Issue management Key Responsibilities : Drive the preparation, definition and execution of testing strategies for web applications. Execution of test cases, updating documentation accordingly. Identify and document defects, working closely with the development team. Lead testing efforts, ensuring proper tests are executed in all environments. Provide clear communication within the Digital team and wider teams. Escalate risks and issues to project leadership. Conduct testing reviews to improve the QA framework. Review and suggest improvements to test processes. Writing clear and accurate user stories and acceptance criteria. Knowledge, Experience & Skills : At least 4 years of hands-on experience as a Quality Assurance Test Analyst. Demonstrated understanding of software development and test lifecycles. Proven track record in developing comprehensive test strategies and plans. Proficiency in interpreting requirements and developing structured test scripts. Strong familiarity with testing web-based applications across different devices. Experience in testing across multiple platforms, browsers, and devices. Good understanding of Content Management Systems. Knowledgeable in UI and UX testing methodologies. Experience in testing back-office systems and third-party tools. Excellent communication skills and proficiency in English. Familiarity with Agile, Waterfall, and hybrid development methodologies. Proficient in test management tools like DevOps, Selenium, and Katalon. Person Specification : Education & Qualifications : Ideally holds a Business or Technology degree. ISEB/ISTQB - Foundation Software Testing or equivalent. Personal Attributes : Detail-oriented with a meticulous eye for accuracy. Proactive in identifying and addressing challenges. A strong team player, fostering collaboration and teamwork. Capable of constructively challenging stakeholders for improvement. Able to work autonomously, demonstrating self-motivation and initiative. Proficient in multitasking and consistently delivering results. Don't miss this exciting opportunity to join our client's innovative Digital team and make a significant impact in enhancing quality assurance outcomes. Apply now and take your career to the next level! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Business Analyst - London Market Insurance - Salesforce/ CRM - Hybrid Working - 6 month Contract A leading London Market Insurance business based in the UK are looking to hire an IT Business Analyst to join the business on an initial 6 month contract with the view to extend. The project will be working on a salesforce implementation project which focuses on streamline submission process to produce better MI moving forward. The ideal candidate will have worked as an IT Business Analyst within London Market insurance who has strong Salesforce or CRM experience and will have previously worked successfully delivering a salesforce implementation project or a similar CRM system. Ideally this will have been at a London Marker insurer. It is important you have commercial lines of business experience within insurance and has the ability and experience to work in a fast paced environment. Key Skills: STRONG IT Business Analyst experience Salesforce or CRM implementation experience London Market Insurance - a MUST HAVE STRONG Stakeholder management skills
Apr 17, 2024
Full time
IT Business Analyst - London Market Insurance - Salesforce/ CRM - Hybrid Working - 6 month Contract A leading London Market Insurance business based in the UK are looking to hire an IT Business Analyst to join the business on an initial 6 month contract with the view to extend. The project will be working on a salesforce implementation project which focuses on streamline submission process to produce better MI moving forward. The ideal candidate will have worked as an IT Business Analyst within London Market insurance who has strong Salesforce or CRM experience and will have previously worked successfully delivering a salesforce implementation project or a similar CRM system. Ideally this will have been at a London Marker insurer. It is important you have commercial lines of business experience within insurance and has the ability and experience to work in a fast paced environment. Key Skills: STRONG IT Business Analyst experience Salesforce or CRM implementation experience London Market Insurance - a MUST HAVE STRONG Stakeholder management skills
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme.The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. This role is hybrid, with two days on site per week, with the rest working from home. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 16, 2024
Full time
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme.The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. This role is hybrid, with two days on site per week, with the rest working from home. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
About The Role Marketing Data Analyst - Caerphilly As marketing data analyst, you will be a key member of our busy marketing team based in Caerphilly but with the option to work from home 3 days a week you will help us to shape our marketing strategies, winning new customers and looking for the best ways to upsell and cross sell to existing customers. You will be very familiar with Salesforce and Power BI and will be an expert user of Microsoft excel. Role and Responsibilities Ensure the Marketing Department fully and accurately understand the behaviours and characteristics of their existing customers through analysis of our business pool using various data sources and tools, most notable Salesforce CRM and Power BI. Provide insight into new business potential based on this analysis and maintain a suite of reports for the business in Power BI. Provide appropriate data sets to our multi-channel sales teams in line with Marketing campaigns and requirements uploading into Salesforce. Work with external data providers to source prospect data that mirrors existing customers to drive new business growth. Conduct analysis as required to provide insight into our complex customer database to support the development of campaign initiatives. Support sales and marketing activity through extraction, transformation, and provision of appropriate customer and/or new business data from multiple sources and via multiple channels including CRM. Support the Sales Managers by maintaining Lead records across all queues and functions, ensuring data is kept fresh. Create and maintain Lead Views, Campaigns, Reports and Dashboards within Salesforce CRM. Support the Data Control Manager with any ad-hoc data projects or activity as requested. Reporting to the Data Control Manager, with high interaction with Marketing, IT and Sales teams. Frequent contact with other departments including Sales support, Operations, Training and Administration. Third party contacts including external agencies. Essential Skills Required Excellent working knowledge of Excel, Excel VBA & SQL Experience working with Power BI Desktop Knowledge/experience of working with Salesforce and Wildebeest CRM Excellent attention to detail, consistent accuracy Excellent problem-solving and organisational skills Good commercial awareness Good communication and presentation skills Good project management skills Practised at managing a varied workload and identifying priorities. In return for your commitment and expertise, you will benefit from: A competitive annual salary. Hybrid working. 23 days annual leave plus bank holidays 36.25 hour working week- Monday to Friday (no weekends). Company pension scheme. We offer accredited ILM management training in house and externally. Holiday buy and sell scheme (after 6 months). c.£1000 discounts and savings via PHS Perks and additional benefits Ongoing career and development opportunities. Full training and support. 24-hour Wellbeing Helpline. Free Parking. If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you. Apply now . phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Apr 16, 2024
Full time
About The Role Marketing Data Analyst - Caerphilly As marketing data analyst, you will be a key member of our busy marketing team based in Caerphilly but with the option to work from home 3 days a week you will help us to shape our marketing strategies, winning new customers and looking for the best ways to upsell and cross sell to existing customers. You will be very familiar with Salesforce and Power BI and will be an expert user of Microsoft excel. Role and Responsibilities Ensure the Marketing Department fully and accurately understand the behaviours and characteristics of their existing customers through analysis of our business pool using various data sources and tools, most notable Salesforce CRM and Power BI. Provide insight into new business potential based on this analysis and maintain a suite of reports for the business in Power BI. Provide appropriate data sets to our multi-channel sales teams in line with Marketing campaigns and requirements uploading into Salesforce. Work with external data providers to source prospect data that mirrors existing customers to drive new business growth. Conduct analysis as required to provide insight into our complex customer database to support the development of campaign initiatives. Support sales and marketing activity through extraction, transformation, and provision of appropriate customer and/or new business data from multiple sources and via multiple channels including CRM. Support the Sales Managers by maintaining Lead records across all queues and functions, ensuring data is kept fresh. Create and maintain Lead Views, Campaigns, Reports and Dashboards within Salesforce CRM. Support the Data Control Manager with any ad-hoc data projects or activity as requested. Reporting to the Data Control Manager, with high interaction with Marketing, IT and Sales teams. Frequent contact with other departments including Sales support, Operations, Training and Administration. Third party contacts including external agencies. Essential Skills Required Excellent working knowledge of Excel, Excel VBA & SQL Experience working with Power BI Desktop Knowledge/experience of working with Salesforce and Wildebeest CRM Excellent attention to detail, consistent accuracy Excellent problem-solving and organisational skills Good commercial awareness Good communication and presentation skills Good project management skills Practised at managing a varied workload and identifying priorities. In return for your commitment and expertise, you will benefit from: A competitive annual salary. Hybrid working. 23 days annual leave plus bank holidays 36.25 hour working week- Monday to Friday (no weekends). Company pension scheme. We offer accredited ILM management training in house and externally. Holiday buy and sell scheme (after 6 months). c.£1000 discounts and savings via PHS Perks and additional benefits Ongoing career and development opportunities. Full training and support. 24-hour Wellbeing Helpline. Free Parking. If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you. Apply now . phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme. The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. This role is hybrid, with two days on site per week, with the rest working from home. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 16, 2024
Full time
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme. The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. This role is hybrid, with two days on site per week, with the rest working from home. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Salesforce Business Analyst An exciting opportunity has arisen for a Salesforce Business Analyst to join a leading private bank where you will be expected to go their Northampton office three times a week. This leading organisation are looking for a Salesforce Business Analyst who has experience of the Salesforce lifecycle as well as leading sprint teams. As the Salesforce Business Analyst you will be working closely with a wide range of stakeholders including Product Owners and Developers so being a confident communicator is essential. You will get the opportunity to work on several exciting and vital projects to ensure the development of the organisations Salesforce System continues to improve. The Salesforce Business Analyst will have a vast amount of experience working with the SFDC platform and partner ecosystems while also having knowledge of Agile ways of working to be able to hit the ground running. It is also important that you are a self-starter who has full application lifecycle knowledge including design, development, change control, UAT, deployment and supportable to work with a wide range of stakeholders. The interview process will be fully remote, and they are looking for candidates to start ASAP. Skills required for the Salesforce Business Analyst are: - Previous experience as a Salesforce Business Analyst- Knowledge Salesforce applications- Good communication skills, written and verbal to interact with key stakeholders. Salesforce Business Analyst / Business Analyst / Salesforce Administrator Location: Northampton (Hybrid, Three times a week in office) Salary: £55,000 - £65,000 Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy.
Apr 16, 2024
Full time
Salesforce Business Analyst An exciting opportunity has arisen for a Salesforce Business Analyst to join a leading private bank where you will be expected to go their Northampton office three times a week. This leading organisation are looking for a Salesforce Business Analyst who has experience of the Salesforce lifecycle as well as leading sprint teams. As the Salesforce Business Analyst you will be working closely with a wide range of stakeholders including Product Owners and Developers so being a confident communicator is essential. You will get the opportunity to work on several exciting and vital projects to ensure the development of the organisations Salesforce System continues to improve. The Salesforce Business Analyst will have a vast amount of experience working with the SFDC platform and partner ecosystems while also having knowledge of Agile ways of working to be able to hit the ground running. It is also important that you are a self-starter who has full application lifecycle knowledge including design, development, change control, UAT, deployment and supportable to work with a wide range of stakeholders. The interview process will be fully remote, and they are looking for candidates to start ASAP. Skills required for the Salesforce Business Analyst are: - Previous experience as a Salesforce Business Analyst- Knowledge Salesforce applications- Good communication skills, written and verbal to interact with key stakeholders. Salesforce Business Analyst / Business Analyst / Salesforce Administrator Location: Northampton (Hybrid, Three times a week in office) Salary: £55,000 - £65,000 Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy.
APPLICATIONS ANALYST / LONDON / HYBRID / UP TO £78,000 PLUS BENEFITS Fantastic new opportunity for an experienced Applications Analyst to join an innovative, growing international organisation. Highly competitive pay and extensive benefits package, plus hybrid working options. WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We hire people who share the same passion for continuous innovation and client service. As we continue to expand our Salesforce footprint, we are now looking for a talented Applications Analyst to join us. The successful Applications Analyst will support the WEX International Business Payments salesforce rollout, working closely with internal stakeholders and our strategic partner. This role will have the opportunity to make a huge impact on the underlying business process, as well as being exposed to new and challenging salesforce capabilities. What's on Offer? Highly competitive salary £68,000 - £78,000 (dependent on experience) Annual company bonus 37.5 hour week- Monday to Friday, no evening or weekends Hybrid working (1-2 days per week in Central London office) Industry Leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Applications Analyst: Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Design, configure and administer WEX's global Salesforce org leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules and VisualForce pages. Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting. Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality. Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support. Handle ticket requests through a queue an be able to prioritize what you're working on to minimize escalations Create and administer training to existing or new users/groups and provide one to one training to end users on an on-going basis. Implement and integrate third-party products / applications on the Salesforce platform. Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Experience you'll bring: Solid understanding of the Salesforce best practice Confident with end user interactions such workshops and presenting builds Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Implement and integrate third-party products / applications on the Salesforce platform What's next? If you believe Salesforce knowledge and passion to take on this exciting new Applications Analyst position, we would love to hear from you. APPLY NOW for immediate consideration Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application.
Apr 15, 2024
Full time
APPLICATIONS ANALYST / LONDON / HYBRID / UP TO £78,000 PLUS BENEFITS Fantastic new opportunity for an experienced Applications Analyst to join an innovative, growing international organisation. Highly competitive pay and extensive benefits package, plus hybrid working options. WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We hire people who share the same passion for continuous innovation and client service. As we continue to expand our Salesforce footprint, we are now looking for a talented Applications Analyst to join us. The successful Applications Analyst will support the WEX International Business Payments salesforce rollout, working closely with internal stakeholders and our strategic partner. This role will have the opportunity to make a huge impact on the underlying business process, as well as being exposed to new and challenging salesforce capabilities. What's on Offer? Highly competitive salary £68,000 - £78,000 (dependent on experience) Annual company bonus 37.5 hour week- Monday to Friday, no evening or weekends Hybrid working (1-2 days per week in Central London office) Industry Leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Applications Analyst: Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Design, configure and administer WEX's global Salesforce org leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules and VisualForce pages. Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting. Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality. Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support. Handle ticket requests through a queue an be able to prioritize what you're working on to minimize escalations Create and administer training to existing or new users/groups and provide one to one training to end users on an on-going basis. Implement and integrate third-party products / applications on the Salesforce platform. Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Experience you'll bring: Solid understanding of the Salesforce best practice Confident with end user interactions such workshops and presenting builds Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Implement and integrate third-party products / applications on the Salesforce platform What's next? If you believe Salesforce knowledge and passion to take on this exciting new Applications Analyst position, we would love to hear from you. APPLY NOW for immediate consideration Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application.
About the Role Glassdoor is looking for a data savvy people-centric Senior Manager to lead our Analytics team. As a member of the extended Monetization Leadership team, this role will partner closely with leaders across our GTM organization to ensure we have the right roadmap of analytics priorities, and data-driven input to our most critical business decision. This role will balance scalable business intelligence and dashboarding, with forward-looking strategic analytics, with support for high priority GTM initiatives, while ensuring we have the right infrastructure to manage our business at scale. As a people leader, you'll have the opportunity to coach and mentor a strong team of analysts, and build analytical and technical capabilities needed to position our team for the future. The right person for this role is a passionate people leader, with extensive experience in using data and business intelligence tools to tell stories, and make businesses more efficient and effective at scale What You'll Do Analytical leadership Partner with GTM leaders to understand their analytics needs and operating rhythms Lead GTM data strategy and reporting governance to ensure the analytics platform operates as designed Develop and execute the analytics roadmap for the GTM organization Provide business intelligence and insights across revenue forecasting, customer retention, new business, strategic KPIs, lead scoring, customer segmentation etc. Engage with senior stakeholders to advise and solve complex problems by developing and deploying analytical tools and frameworks Perform data assessment and mapping exercises for system integration projects and change management Business leadership Monitor KPI performance and report results regularly to the Senior Leadership Team Develop relationships and act as a trusted advisor for GTM, Finance, HR, BizOps and other stakeholders to identify and address gaps in data, understand new reporting requirements and deploy scalable data analytics solutions Partner with Enablement teams to support communication, training, and adoption of data solutions for front-line Sales and CS teams Support annual planning activities to develop actionable insights People leadership Lead annual and quarterly planning and prioritization for the GTM analytics team Provide coaching and mentorship to ensure high quality delivery of analytics and data-driven insights in support of business needs Develop talent, mentor and coach team members on to maximize their individual potential, contributions and professional growth What You'll Bring Dedication to add to Glassdoor values and our culture of DEI At least 7+ years of experience in Business Intelligence or Data Analytics At least 3+ years of experience in People Management, Talent Development, Coaching Exceptional problem solving, analytical, data visualization, project management, logical reasoning skills Proven experience in GTM strategy & Analytics, GTM operations preferably in the tech industry B2B SaaS Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple initiatives simultaneously. Strong analytical skills with the ability to interpret data, identify patterns, and make data-driven recommendations. Proactive and results-oriented, comfortable leading solution for complex business problems despite ambiguity, able to execute quickly with high attention to detail Experience with CRM systems (Salesforce), data visualization tools (Tableau, Power BI etc), Excel, SQL Excellent communication and presentation skills, with the ability to effectively convey complex data solutions and strategies to diverse stakeholders. Expert knowledge on managing reporting tools, scaling the business with automated data solutions and robust analytical frameworks for decision making Team player with strong interpersonal skills, capable of building effective relationships across teams and levels within the organization Compensation and Benefits Base Salary Range: Canada (CAD): 140,000 - 210,000 Ireland (EUR): 113,400 - 170,200 United Kingdom (GBP): 107,300 - 160,900 You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here . Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less. Bonus: 15% Bonuses are paid out bi-annually and the amount awarded is based on individual and company performance. Generous Restricted Stock Units (RSU): Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, RSU grant awards are presented bi-annually to exceptional performers.
Apr 14, 2024
Full time
About the Role Glassdoor is looking for a data savvy people-centric Senior Manager to lead our Analytics team. As a member of the extended Monetization Leadership team, this role will partner closely with leaders across our GTM organization to ensure we have the right roadmap of analytics priorities, and data-driven input to our most critical business decision. This role will balance scalable business intelligence and dashboarding, with forward-looking strategic analytics, with support for high priority GTM initiatives, while ensuring we have the right infrastructure to manage our business at scale. As a people leader, you'll have the opportunity to coach and mentor a strong team of analysts, and build analytical and technical capabilities needed to position our team for the future. The right person for this role is a passionate people leader, with extensive experience in using data and business intelligence tools to tell stories, and make businesses more efficient and effective at scale What You'll Do Analytical leadership Partner with GTM leaders to understand their analytics needs and operating rhythms Lead GTM data strategy and reporting governance to ensure the analytics platform operates as designed Develop and execute the analytics roadmap for the GTM organization Provide business intelligence and insights across revenue forecasting, customer retention, new business, strategic KPIs, lead scoring, customer segmentation etc. Engage with senior stakeholders to advise and solve complex problems by developing and deploying analytical tools and frameworks Perform data assessment and mapping exercises for system integration projects and change management Business leadership Monitor KPI performance and report results regularly to the Senior Leadership Team Develop relationships and act as a trusted advisor for GTM, Finance, HR, BizOps and other stakeholders to identify and address gaps in data, understand new reporting requirements and deploy scalable data analytics solutions Partner with Enablement teams to support communication, training, and adoption of data solutions for front-line Sales and CS teams Support annual planning activities to develop actionable insights People leadership Lead annual and quarterly planning and prioritization for the GTM analytics team Provide coaching and mentorship to ensure high quality delivery of analytics and data-driven insights in support of business needs Develop talent, mentor and coach team members on to maximize their individual potential, contributions and professional growth What You'll Bring Dedication to add to Glassdoor values and our culture of DEI At least 7+ years of experience in Business Intelligence or Data Analytics At least 3+ years of experience in People Management, Talent Development, Coaching Exceptional problem solving, analytical, data visualization, project management, logical reasoning skills Proven experience in GTM strategy & Analytics, GTM operations preferably in the tech industry B2B SaaS Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple initiatives simultaneously. Strong analytical skills with the ability to interpret data, identify patterns, and make data-driven recommendations. Proactive and results-oriented, comfortable leading solution for complex business problems despite ambiguity, able to execute quickly with high attention to detail Experience with CRM systems (Salesforce), data visualization tools (Tableau, Power BI etc), Excel, SQL Excellent communication and presentation skills, with the ability to effectively convey complex data solutions and strategies to diverse stakeholders. Expert knowledge on managing reporting tools, scaling the business with automated data solutions and robust analytical frameworks for decision making Team player with strong interpersonal skills, capable of building effective relationships across teams and levels within the organization Compensation and Benefits Base Salary Range: Canada (CAD): 140,000 - 210,000 Ireland (EUR): 113,400 - 170,200 United Kingdom (GBP): 107,300 - 160,900 You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here . Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less. Bonus: 15% Bonuses are paid out bi-annually and the amount awarded is based on individual and company performance. Generous Restricted Stock Units (RSU): Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, RSU grant awards are presented bi-annually to exceptional performers.
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme.The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 13, 2024
Full time
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme.The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Senior Project Manager with Salesforce Implementation Experience Location: Flexible (Remote or On-site) Are you a seasoned Project Manager with a passion for driving successful Salesforce implementations? My client are seeking a talented individual to join our dynamic team as a Senior Project Manager. If you thrive in a fast-paced environment, possess exceptional leadership skills, and have a proven track record in managing Salesforce projects, then this opportunity is for you! Responsibilities: Lead end-to-end project management for Salesforce implementation projects, ensuring successful delivery within scope, budget, and timeline. Collaborate with cross-functional teams including developers, administrators, business analysts, and stakeholders to define project objectives, requirements, and deliverables. Develop and maintain project plans, timelines, and budgets, while identifying and mitigating risks. Effectively communicate project status, updates, and milestones to key stakeholders, ensuring alignment with project goals. Provide leadership, guidance, and mentorship to project team members, fostering a culture of collaboration and excellence. Serve as a subject matter expert on Salesforce best practices, methodologies, and tools. Requirements: Bachelor's degree in Computer Science, Business Administration, or related field. Proven experience (minimum 5 years) in project management, specifically leading Salesforce implementation projects. Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, and Marketing Cloud. Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage with stakeholders at all levels. PMP or Agile certification preferred. Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment. Experience with Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Developer) is a plus. Why Join Us: Opportunity to work with cutting-edge technology in a dynamic and collaborative environment. Competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities. Flexible work arrangements, including remote work options. Opportunity for career growth and advancement within a rapidly growing company. If you are a results-oriented Senior Project Manager with a passion for Salesforce implementation and a desire to make an impact, I want to hear from you! Apply now or reach out directly Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Apr 13, 2024
Full time
Senior Project Manager with Salesforce Implementation Experience Location: Flexible (Remote or On-site) Are you a seasoned Project Manager with a passion for driving successful Salesforce implementations? My client are seeking a talented individual to join our dynamic team as a Senior Project Manager. If you thrive in a fast-paced environment, possess exceptional leadership skills, and have a proven track record in managing Salesforce projects, then this opportunity is for you! Responsibilities: Lead end-to-end project management for Salesforce implementation projects, ensuring successful delivery within scope, budget, and timeline. Collaborate with cross-functional teams including developers, administrators, business analysts, and stakeholders to define project objectives, requirements, and deliverables. Develop and maintain project plans, timelines, and budgets, while identifying and mitigating risks. Effectively communicate project status, updates, and milestones to key stakeholders, ensuring alignment with project goals. Provide leadership, guidance, and mentorship to project team members, fostering a culture of collaboration and excellence. Serve as a subject matter expert on Salesforce best practices, methodologies, and tools. Requirements: Bachelor's degree in Computer Science, Business Administration, or related field. Proven experience (minimum 5 years) in project management, specifically leading Salesforce implementation projects. Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, and Marketing Cloud. Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage with stakeholders at all levels. PMP or Agile certification preferred. Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment. Experience with Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Developer) is a plus. Why Join Us: Opportunity to work with cutting-edge technology in a dynamic and collaborative environment. Competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities. Flexible work arrangements, including remote work options. Opportunity for career growth and advancement within a rapidly growing company. If you are a results-oriented Senior Project Manager with a passion for Salesforce implementation and a desire to make an impact, I want to hear from you! Apply now or reach out directly Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Apr 12, 2024
Full time
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Apr 12, 2024
Full time
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Sales Operations Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially Duties: In brief, the Sales Operations Manager supports the Senior Sales leadership in driving results & insights for client's newly created Mid-Market Sales team. Key responsibility will be to focus on: Heavily involved in the weekly Outlook process - Business Partner with Sales Pipeline Management - establish a process that works for the various teams, implement and track the Pipeline for better visibility, Pipeline hygiene Provides daily/weekly and quarterly insights and ad-hoc analysis Maps and creates Sales processes & SLA's Builds SFDC dashboards for sales managers Provides training to sales teams on how to use SFDC, as and when needed In addition, the Analyst will work with the wider Sales Operations team to: Support the forecasting process, including analysis of changes and position +/- against YTD quota End of quarter process as well as commission reconciliation Content and insight input to reviews & management meetings Support the fiscal year planning process with market and customer analytics leveraging planning database. Provide data analysis to support go-to-market strategy & coverage Diverse ad-hoc projects that require analytical and strategic thinking as well as attention to detail Represent the Sales Operations function in internal and external team meetings Collaborate with other organizations on an as needed basis (ie Global Ops, HR, Finance, etc.). Required Experience: Minimum 3-5 years related work experience in the Sales, Sales Support/Operations or interlinked functions, ideally in the software industry Strong planning, organizational and multitasking skills Solid mathematical aptitude and effective project management skills Ability to analyse and document complex business processes, should be a problem solver Must be self-managed, responsive and able to work in a virtual team environment. Hands on mentality, proactivity and great attention to detail. Very good knowledge of Microsoft Office suite, esp. Excel is required, Salesforce. A general understanding of Tableau/Power BI is beneficial
Apr 12, 2024
Contractor
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Sales Operations Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially Duties: In brief, the Sales Operations Manager supports the Senior Sales leadership in driving results & insights for client's newly created Mid-Market Sales team. Key responsibility will be to focus on: Heavily involved in the weekly Outlook process - Business Partner with Sales Pipeline Management - establish a process that works for the various teams, implement and track the Pipeline for better visibility, Pipeline hygiene Provides daily/weekly and quarterly insights and ad-hoc analysis Maps and creates Sales processes & SLA's Builds SFDC dashboards for sales managers Provides training to sales teams on how to use SFDC, as and when needed In addition, the Analyst will work with the wider Sales Operations team to: Support the forecasting process, including analysis of changes and position +/- against YTD quota End of quarter process as well as commission reconciliation Content and insight input to reviews & management meetings Support the fiscal year planning process with market and customer analytics leveraging planning database. Provide data analysis to support go-to-market strategy & coverage Diverse ad-hoc projects that require analytical and strategic thinking as well as attention to detail Represent the Sales Operations function in internal and external team meetings Collaborate with other organizations on an as needed basis (ie Global Ops, HR, Finance, etc.). Required Experience: Minimum 3-5 years related work experience in the Sales, Sales Support/Operations or interlinked functions, ideally in the software industry Strong planning, organizational and multitasking skills Solid mathematical aptitude and effective project management skills Ability to analyse and document complex business processes, should be a problem solver Must be self-managed, responsive and able to work in a virtual team environment. Hands on mentality, proactivity and great attention to detail. Very good knowledge of Microsoft Office suite, esp. Excel is required, Salesforce. A general understanding of Tableau/Power BI is beneficial
Salesforce Developer Remote (UK) £60,000 - £70,000 Consultancy Experience Cloud Service Cloud Method Resourcing have partnered with one of the top 5 Salesforce consultancies in the UK, who have just won 3-4 years worth of projects, and are looking to add to their team to keep up with the increased workload. You'll be based remotely in the UK, and working on a multitude of Clouds and Projects, so a multi-faceted approach will be necessary! Responsibilities: Designing and developing custom applications, features, and integrations within the Salesforce platform. Collaborating with business analysts and project managers to gather and analyse requirements. Creating and maintaining technical documentation, including design specifications, test plans, and user guides. Ensuring the quality and performance of Salesforce solutions through rigorous testing and debugging. Providing ongoing support and maintenance for Salesforce applications, including troubleshooting and resolving issues. Staying up-to-date with the latest Salesforce technologies, best practices, and industry trends. If you'd like to hear more, please reach out and attach the latest copy of your CV. Salesforce Developer Remote (UK) £60,000 - £70,000 Consultancy Experience Cloud Service Cloud
Apr 12, 2024
Full time
Salesforce Developer Remote (UK) £60,000 - £70,000 Consultancy Experience Cloud Service Cloud Method Resourcing have partnered with one of the top 5 Salesforce consultancies in the UK, who have just won 3-4 years worth of projects, and are looking to add to their team to keep up with the increased workload. You'll be based remotely in the UK, and working on a multitude of Clouds and Projects, so a multi-faceted approach will be necessary! Responsibilities: Designing and developing custom applications, features, and integrations within the Salesforce platform. Collaborating with business analysts and project managers to gather and analyse requirements. Creating and maintaining technical documentation, including design specifications, test plans, and user guides. Ensuring the quality and performance of Salesforce solutions through rigorous testing and debugging. Providing ongoing support and maintenance for Salesforce applications, including troubleshooting and resolving issues. Staying up-to-date with the latest Salesforce technologies, best practices, and industry trends. If you'd like to hear more, please reach out and attach the latest copy of your CV. Salesforce Developer Remote (UK) £60,000 - £70,000 Consultancy Experience Cloud Service Cloud
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme. The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 12, 2024
Full time
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme. The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24's Crisis & Security Consulting (CSC) division, specifically the All-Hazards Response team, is on the lookout for a Senior Consultant. This role is ideally suited for candidates based in the UK or in mainland Europe. As a part of our dynamic and agile Response Group, the successful applicant will have the chance to enhance their skill set and knowledge, enabling them to contribute across various teams within the organization. Candidates should possess comprehensive experience in crisis management at both tactical and strategic levels and have a wide-ranging understanding of different industries. The position involves readiness to deploy globally at short notice, often in challenging situations, requiring confidence and the ability to provide immediate support and guidance to high-level / C-Suite stakeholders. What You Will Work On Summary You will deliver All Hazards Response services, providing expert advice and guidance to clients facing crises, from threats and violence to political and cyber-related issues. This role entails global deployment, often without prior notice, creating documentation in line with CSC's methodologies, conducting sensitive investigations, and potentially training as a subject matter expert for example as a crisis communications consultant. You will also support the development of junior team members and collaborate with the global consulting team on service delivery, maintaining accurate records across platforms such as Salesforce. Specifics Provide advice and guidance to clients in response to case activations on the following peril types: Active Assailant / Workplace Violence; Political Violence & Terrorism; Cyber Extortion; and Any other crisis-level event in which All-Hazard Response are engaged. Deployment globally in support of any new case activation, often with no notice. Produce all relevant documentation in support of assigned response cases, in line with CSC's doctrine and methodology. Coordinate and conduct sensitive investigational support to clients. Train as a Crisis Communications consultant. Support the development of more junior team members and work in cooperation with the wider global consulting team on all other aspects of consulting services delivery. Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals. Obtain the skill set and knowledge to actively respond as a Special Risks Response Consultant when required. Support to Insurance Partners Deliver onboarding briefings to new policy holders. Provide capability briefings in support of marketing the wider insurance policies. Assist in the delivery of update reports to insurance underwriters during ongoing cases. Generation of new response retainers, providing services to insurance partners or private clients. Direct engagement contracts for new response cases when insurance options are not present. Assist wider CSC team members in any business development briefings and activity when required. Support the implementation of a business development plan for the region. Scope, price, manage and/or oversee the development of client proposals and responses to RFPs. Represent CSC, Crisis24 and GardaWorld in client pitches/senior-level presentations/in-person meetings. Duty officer Following training, there may be a requirement to join the Duty Officer roster for All-Hazards Response activations. Account management Client liaison and account/client relationship management of new and existing consulting clients. Other Support the wider Crisis24 and GardaWorld business as required. Who You Will Work With Under the guidance of the Associate Director for All Hazards Response, you will collaborate on a variety of response cases and projects. These initiatives are diverse in terms of geography, industry, and complexity, necessitating effective management of pressures. You will be an integral part of both the Response Group and the wider CSC team, frequently assisting other teams within Crisis24 and GardaWorld. Owing to the sensitive nature of the case activity, All Hazards personnel are often visible to the highest levels of leadership within Crisis24 and GardaWorld. What You Will Bring Summary Candidates should have at least 10 years of experience in Crisis Management, preferably within a corporate or consulting environment, and a solid background in Security Risk and Crisis Management. You should be knowledgeable about crisis response processes, the specialist insurance market, and have a track record of developing new business opportunities. The role demands extensive global travel, often to high-risk areas, and requires strong analytical, problem-solving, and communication skills. Candidates must be adaptable, motivated to work irregular hours, and committed to continuous professional development. Specifics 10+ years of experience in Crisis Management, preferably in a corporate and/or consulting setting. Strong working knowledge of Security Risk and Crisis Management. In-depth knowledge and experience of crisis response processes. An understanding of specialist insurance markets. Demonstrable commercial experience developing new business opportunities. Extensive travel experience globally, including in high-threat/hostile environments. Strong analytical and problem-solving skills; a creative thinker who can apply initiative and create solutions to solve clients' problems. Ability to manage multiple cases simultaneously with strong attention to detail. Personable and able to communicate effectively at all levels with team members and clients, with the gravitas to influence at a very senior level, including verbal communications and presentations skills. Able to relate well to others with confidence and empathy, build trust and be calm and resourceful during difficult and emotive situations. The flexibility and motivation to work irregular hours and maintain quality delivery. Invested in development; maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours). Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary. Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company. A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year. Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date: We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%. You will be entitled to opt out should you wish. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Apr 12, 2024
Full time
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24's Crisis & Security Consulting (CSC) division, specifically the All-Hazards Response team, is on the lookout for a Senior Consultant. This role is ideally suited for candidates based in the UK or in mainland Europe. As a part of our dynamic and agile Response Group, the successful applicant will have the chance to enhance their skill set and knowledge, enabling them to contribute across various teams within the organization. Candidates should possess comprehensive experience in crisis management at both tactical and strategic levels and have a wide-ranging understanding of different industries. The position involves readiness to deploy globally at short notice, often in challenging situations, requiring confidence and the ability to provide immediate support and guidance to high-level / C-Suite stakeholders. What You Will Work On Summary You will deliver All Hazards Response services, providing expert advice and guidance to clients facing crises, from threats and violence to political and cyber-related issues. This role entails global deployment, often without prior notice, creating documentation in line with CSC's methodologies, conducting sensitive investigations, and potentially training as a subject matter expert for example as a crisis communications consultant. You will also support the development of junior team members and collaborate with the global consulting team on service delivery, maintaining accurate records across platforms such as Salesforce. Specifics Provide advice and guidance to clients in response to case activations on the following peril types: Active Assailant / Workplace Violence; Political Violence & Terrorism; Cyber Extortion; and Any other crisis-level event in which All-Hazard Response are engaged. Deployment globally in support of any new case activation, often with no notice. Produce all relevant documentation in support of assigned response cases, in line with CSC's doctrine and methodology. Coordinate and conduct sensitive investigational support to clients. Train as a Crisis Communications consultant. Support the development of more junior team members and work in cooperation with the wider global consulting team on all other aspects of consulting services delivery. Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals. Obtain the skill set and knowledge to actively respond as a Special Risks Response Consultant when required. Support to Insurance Partners Deliver onboarding briefings to new policy holders. Provide capability briefings in support of marketing the wider insurance policies. Assist in the delivery of update reports to insurance underwriters during ongoing cases. Generation of new response retainers, providing services to insurance partners or private clients. Direct engagement contracts for new response cases when insurance options are not present. Assist wider CSC team members in any business development briefings and activity when required. Support the implementation of a business development plan for the region. Scope, price, manage and/or oversee the development of client proposals and responses to RFPs. Represent CSC, Crisis24 and GardaWorld in client pitches/senior-level presentations/in-person meetings. Duty officer Following training, there may be a requirement to join the Duty Officer roster for All-Hazards Response activations. Account management Client liaison and account/client relationship management of new and existing consulting clients. Other Support the wider Crisis24 and GardaWorld business as required. Who You Will Work With Under the guidance of the Associate Director for All Hazards Response, you will collaborate on a variety of response cases and projects. These initiatives are diverse in terms of geography, industry, and complexity, necessitating effective management of pressures. You will be an integral part of both the Response Group and the wider CSC team, frequently assisting other teams within Crisis24 and GardaWorld. Owing to the sensitive nature of the case activity, All Hazards personnel are often visible to the highest levels of leadership within Crisis24 and GardaWorld. What You Will Bring Summary Candidates should have at least 10 years of experience in Crisis Management, preferably within a corporate or consulting environment, and a solid background in Security Risk and Crisis Management. You should be knowledgeable about crisis response processes, the specialist insurance market, and have a track record of developing new business opportunities. The role demands extensive global travel, often to high-risk areas, and requires strong analytical, problem-solving, and communication skills. Candidates must be adaptable, motivated to work irregular hours, and committed to continuous professional development. Specifics 10+ years of experience in Crisis Management, preferably in a corporate and/or consulting setting. Strong working knowledge of Security Risk and Crisis Management. In-depth knowledge and experience of crisis response processes. An understanding of specialist insurance markets. Demonstrable commercial experience developing new business opportunities. Extensive travel experience globally, including in high-threat/hostile environments. Strong analytical and problem-solving skills; a creative thinker who can apply initiative and create solutions to solve clients' problems. Ability to manage multiple cases simultaneously with strong attention to detail. Personable and able to communicate effectively at all levels with team members and clients, with the gravitas to influence at a very senior level, including verbal communications and presentations skills. Able to relate well to others with confidence and empathy, build trust and be calm and resourceful during difficult and emotive situations. The flexibility and motivation to work irregular hours and maintain quality delivery. Invested in development; maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours). Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary. Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company. A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year. Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date: We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%. You will be entitled to opt out should you wish. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
The Opportunity: We are currently looking for an experienced Data Analyst to assist an international technology company in the analysis of data to help drive decisions and strategy. You will take responsibility for utilising available data to design and develop reports (primarily using Power BI and SQL) to satisfy both internal and external stakeholders. This role would suit a highly analytical individual, with a passion for the hands-on manipulation and presentation of data, as well as an insight into its strategic use to make important decisions. Skills and Experience: Proven background working as a Business Intelligence Data Analyst Strong Microsoft Power BI knowledge is required A keen interest and aptitude for data analytics and modelling Strong problem-solving and analytical skills Confident presentational and inter-personal skills Exposure to managing software and systems (e.g. Service Now or Salesforce SAP, MySQL and Microsoft Access would be highly beneficial Please call James Sample here at ISR to learn more
Apr 11, 2024
Full time
The Opportunity: We are currently looking for an experienced Data Analyst to assist an international technology company in the analysis of data to help drive decisions and strategy. You will take responsibility for utilising available data to design and develop reports (primarily using Power BI and SQL) to satisfy both internal and external stakeholders. This role would suit a highly analytical individual, with a passion for the hands-on manipulation and presentation of data, as well as an insight into its strategic use to make important decisions. Skills and Experience: Proven background working as a Business Intelligence Data Analyst Strong Microsoft Power BI knowledge is required A keen interest and aptitude for data analytics and modelling Strong problem-solving and analytical skills Confident presentational and inter-personal skills Exposure to managing software and systems (e.g. Service Now or Salesforce SAP, MySQL and Microsoft Access would be highly beneficial Please call James Sample here at ISR to learn more
Systems Analyst - E-commerce/Salesforce - to 50,000 + benefits - North East England An exciting opportunity has arisen for a Systems Analyst within the IT team of this well known retail company. The role is service orientated and requires someone who has experience of business systems including e-commerce platforms, POS and payment solutions. The role will involve the analysis of business requirements and leading of discovery workshops to produce specification documents and user stories to support changes or new business needs, as well as 3rd level support. There are lots of exciting projects in the pipeline. Ideally you will have: - 3 years+ post degree experience supporting and enhancing major e-Commerce platforms in a major retailer/fashion/apparel/B2C environment - Strong E-commerce and/or Salesforce experience, SQL This role is a hybrid role with 3 days per week in the office. Please apply with CV to be considered.
Apr 11, 2024
Full time
Systems Analyst - E-commerce/Salesforce - to 50,000 + benefits - North East England An exciting opportunity has arisen for a Systems Analyst within the IT team of this well known retail company. The role is service orientated and requires someone who has experience of business systems including e-commerce platforms, POS and payment solutions. The role will involve the analysis of business requirements and leading of discovery workshops to produce specification documents and user stories to support changes or new business needs, as well as 3rd level support. There are lots of exciting projects in the pipeline. Ideally you will have: - 3 years+ post degree experience supporting and enhancing major e-Commerce platforms in a major retailer/fashion/apparel/B2C environment - Strong E-commerce and/or Salesforce experience, SQL This role is a hybrid role with 3 days per week in the office. Please apply with CV to be considered.
Salesforce Developer This is a fantastic opportunity for a Salesforce Developer who is looking to step up and take on more responsibility.This dynamic organisation are a leading professional membership body. They are about to kick off a major Salesforce re-implementation programme and need a Salesforce Developer to join their in-house Salesforce team.In this exciting role, you will become the go-to technical specialist, leading the ongoing development of the Salesforce platform, driving projects, improving processes, advising stakeholders and providing support to the 3rd party implementation partner. Take ownership, oversee and lead on Salesforce development and support Set technical standards and guidelines for Salesforce, coaching developers on reusability and best practices. Collaborate with the team and end users in identifying possible enhancements and bugs Work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery. You will also mentor, and coach a Junior Salesforce Developer and Salesforce Administrator. This role is perfect for a hands-on Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures.To be considered you will be a driven Salesforce Developer with a broad range of skills spanning hands-on development as well as knowledge of data migration and integration.Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc. Strong Salesforce customisation and configuration experience (across 1 or more of Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force IDE) Exposure to integration with knowledge of REST, SOAP APIs, oAuth and Single Sign-On Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc An understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force IDE. Alongside these skills, you should be a strong communicator and able to work confidently with stakeholders of all levels. You will hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer).This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary of up to £60,000 is on offer as well as an excellent benefits package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym and other perks.If you are a Salesforce Developer looking for an amazing opportunity to progress your skills and step up into a Senior role, then apply NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Apr 11, 2024
Full time
Salesforce Developer This is a fantastic opportunity for a Salesforce Developer who is looking to step up and take on more responsibility.This dynamic organisation are a leading professional membership body. They are about to kick off a major Salesforce re-implementation programme and need a Salesforce Developer to join their in-house Salesforce team.In this exciting role, you will become the go-to technical specialist, leading the ongoing development of the Salesforce platform, driving projects, improving processes, advising stakeholders and providing support to the 3rd party implementation partner. Take ownership, oversee and lead on Salesforce development and support Set technical standards and guidelines for Salesforce, coaching developers on reusability and best practices. Collaborate with the team and end users in identifying possible enhancements and bugs Work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery. You will also mentor, and coach a Junior Salesforce Developer and Salesforce Administrator. This role is perfect for a hands-on Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures.To be considered you will be a driven Salesforce Developer with a broad range of skills spanning hands-on development as well as knowledge of data migration and integration.Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc. Strong Salesforce customisation and configuration experience (across 1 or more of Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force IDE) Exposure to integration with knowledge of REST, SOAP APIs, oAuth and Single Sign-On Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc An understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force IDE. Alongside these skills, you should be a strong communicator and able to work confidently with stakeholders of all levels. You will hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer).This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary of up to £60,000 is on offer as well as an excellent benefits package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym and other perks.If you are a Salesforce Developer looking for an amazing opportunity to progress your skills and step up into a Senior role, then apply NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
This is an exciting opportunity for a CRM Support Administrator / CRM Developer to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system (Zoho, HubSpot, Salesforce, Dynamics, Odoo) supporting a large number of internal users across a Sales & Marketing team. The ideal candidate will have solid CRM support experience and be familiar with user training, 'best practice' policies, customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement CRM integration, customisation & automation My client is willing to consider candidates from a wide range of CRM backgrounds - Zoho, HubSpot, Salesforce, Dynamics, &/or Odoo. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM developer, CRM support analyst, CRM administrator or CRM superuser, and you are looking for a new challenge please send me your CV immediately.
Apr 10, 2024
Full time
This is an exciting opportunity for a CRM Support Administrator / CRM Developer to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system (Zoho, HubSpot, Salesforce, Dynamics, Odoo) supporting a large number of internal users across a Sales & Marketing team. The ideal candidate will have solid CRM support experience and be familiar with user training, 'best practice' policies, customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement CRM integration, customisation & automation My client is willing to consider candidates from a wide range of CRM backgrounds - Zoho, HubSpot, Salesforce, Dynamics, &/or Odoo. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM developer, CRM support analyst, CRM administrator or CRM superuser, and you are looking for a new challenge please send me your CV immediately.