London Sport
Great Dover Street, London SE1 4YB, UK
The Role
We are looking for an enthusiastic and ambitious Innovation Manager to join the growing Digital, Tech and Innovation team at London Sport. The role sits within the Impact & Innovation directorate and will be responsible for developing new initiatives to reduce inactivity. You will be at the forefront of testing and learning, turning our insight into action. The role is fast paced and will work quickly to identify opportunities that have the biggest impact.
What you’ll do:
Support the continued development of the innovation function by championing the innovation pipeline and reinforcing a culture of impactful innovation across all teams.
Encourage problem solving and creativity across all teams and colleagues to develop a pipeline of innovative ideas.
Support and lead colleagues at each stage of the innovation pipeline, taking ideas from conception through the innovation process to secure funding to scale innovation projects.
Speed up our innovation process so we can rapidly test, learn and scale innovative products, services and solutions to reduce inactivity.
Engage with Londoners and stakeholders to develop new products and services to get Londoners active.
Analyse and understand the current landscape to ensure our innovation is insight led and user centered.
Identify and deliver innovative solutions to diversifying income.
Who you are:
You have experience of working collaboratively with multi-disciplinary teams to design and deliver new products or services – this can include income generating as well as projects to get Londoners active.
You are able to develop personas, user stories and user insights through the use of qualitative and quantitative research techniques.
You have experience of using idea generation tools and techniques (either in a workshop setting or individually).
You can demonstrate experience developing products and initiatives from start to finish using iterative testing or prototyping of ideas to quickly and cheaply determine if the idea has legs.
You have the ability to initiate, develop and manage positive stakeholder relationships.
You have excellent communication and interpersonal skills with the ability to enthuse, persuade, negotiate and influence people through all forms of communication.
You can demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London.
Aug 21, 2023
Full time
The Role
We are looking for an enthusiastic and ambitious Innovation Manager to join the growing Digital, Tech and Innovation team at London Sport. The role sits within the Impact & Innovation directorate and will be responsible for developing new initiatives to reduce inactivity. You will be at the forefront of testing and learning, turning our insight into action. The role is fast paced and will work quickly to identify opportunities that have the biggest impact.
What you’ll do:
Support the continued development of the innovation function by championing the innovation pipeline and reinforcing a culture of impactful innovation across all teams.
Encourage problem solving and creativity across all teams and colleagues to develop a pipeline of innovative ideas.
Support and lead colleagues at each stage of the innovation pipeline, taking ideas from conception through the innovation process to secure funding to scale innovation projects.
Speed up our innovation process so we can rapidly test, learn and scale innovative products, services and solutions to reduce inactivity.
Engage with Londoners and stakeholders to develop new products and services to get Londoners active.
Analyse and understand the current landscape to ensure our innovation is insight led and user centered.
Identify and deliver innovative solutions to diversifying income.
Who you are:
You have experience of working collaboratively with multi-disciplinary teams to design and deliver new products or services – this can include income generating as well as projects to get Londoners active.
You are able to develop personas, user stories and user insights through the use of qualitative and quantitative research techniques.
You have experience of using idea generation tools and techniques (either in a workshop setting or individually).
You can demonstrate experience developing products and initiatives from start to finish using iterative testing or prototyping of ideas to quickly and cheaply determine if the idea has legs.
You have the ability to initiate, develop and manage positive stakeholder relationships.
You have excellent communication and interpersonal skills with the ability to enthuse, persuade, negotiate and influence people through all forms of communication.
You can demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Digital Delivery Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number : 203412
Job Description
We’re looking for an experienced agile delivery manager to join our growing Digital Services Team.
As the first Delivery Manager in our team, you’ll join us at an exciting time. This is an opportunity to shape our approach to delivering agile products and services and help support Natural Resources Wales in our work to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, your mission will be to take a user-centred design approach to continuously build, test and support the Natural Resources Wales website and intranet platforms. Your role will be to help create the right environment for your delivery teams by removing blockers and challenging the status quo, to enable the team to succeed.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Be an advocate for agile and digital, sharing best practice with NRW and Welsh public sector colleagues through communities of practice.
Have substantial experience in agile delivery, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Be able to explain complex technical concepts in plain Englis
Planning and managing digital products and services in an agile environment, ensuring that projects keep within budget.
Experience of agile coaching
Experience of a range of delivery tools (e.g. Trello, Jira, etc.) and remote working tools (Slack, Google Hangouts, Zoom, etc.). Managing and prioritising multiple products/services simultaneously.
Experience of identifying and mitigating risks.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 09, 2022
Full time
Digital Delivery Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number : 203412
Job Description
We’re looking for an experienced agile delivery manager to join our growing Digital Services Team.
As the first Delivery Manager in our team, you’ll join us at an exciting time. This is an opportunity to shape our approach to delivering agile products and services and help support Natural Resources Wales in our work to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, your mission will be to take a user-centred design approach to continuously build, test and support the Natural Resources Wales website and intranet platforms. Your role will be to help create the right environment for your delivery teams by removing blockers and challenging the status quo, to enable the team to succeed.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Be an advocate for agile and digital, sharing best practice with NRW and Welsh public sector colleagues through communities of practice.
Have substantial experience in agile delivery, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Be able to explain complex technical concepts in plain Englis
Planning and managing digital products and services in an agile environment, ensuring that projects keep within budget.
Experience of agile coaching
Experience of a range of delivery tools (e.g. Trello, Jira, etc.) and remote working tools (Slack, Google Hangouts, Zoom, etc.). Managing and prioritising multiple products/services simultaneously.
Experience of identifying and mitigating risks.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Digital Product Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203411
Job Description
We’re looking for an experienced product manager to join our growing Digital Services Team.
You’ll join us at an exciting time to lead on developing the future vision for the Natural Resources Wales website, and help support our organisation’s priorities to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers access to the evidence needed to base their decision. And many more services in-between!
Working in a multidisciplinary team, you will take a user-centred design approach to continuously build, test and support the Natural Resources Wales digital platforms. Your role will be to identify and frame the problems and set priorities for the improvements of NRW digital products – mainly focused on the website and intranet.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Have substantial experience in product management, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Able to explain complex technical concepts in plain English
Experience of working as a product manager in a multi-disciplinary team (user-centred design and technical roles).
Budget and project management skills suitable for managing, or making a significant contribution to, projects involving the use of specialist contractors.
Experience of influencing strategies, development plans and work programmes of internal and external stakeholders.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Persuasive and compelling presentation skills with an ability to be passionate advocate of your portfolio.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 09, 2022
Full time
Digital Product Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203411
Job Description
We’re looking for an experienced product manager to join our growing Digital Services Team.
You’ll join us at an exciting time to lead on developing the future vision for the Natural Resources Wales website, and help support our organisation’s priorities to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers access to the evidence needed to base their decision. And many more services in-between!
Working in a multidisciplinary team, you will take a user-centred design approach to continuously build, test and support the Natural Resources Wales digital platforms. Your role will be to identify and frame the problems and set priorities for the improvements of NRW digital products – mainly focused on the website and intranet.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Have substantial experience in product management, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Able to explain complex technical concepts in plain English
Experience of working as a product manager in a multi-disciplinary team (user-centred design and technical roles).
Budget and project management skills suitable for managing, or making a significant contribution to, projects involving the use of specialist contractors.
Experience of influencing strategies, development plans and work programmes of internal and external stakeholders.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Persuasive and compelling presentation skills with an ability to be passionate advocate of your portfolio.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Web Developer
Closing date: 29 January 2023
Location: Bangor or Cardiff
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203437, 203434
Job Description
We’re looking for an experienced web developer to join a new team that will be responsible for developing and managing the Natural Resources Wales website and publishing platforms.
This is a chance to use your skills and experience in a role that will make a real difference in supporting Wales’ ambitions to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers to access evidence needed to base their decisions. And many more services in-between!
Find out more about our vision for better digital services for Natural Resources Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Experience developing digital products that comply with accessibility standards
Experience of working in a multidisciplinary agile web team.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Experience of working with, and developing a Content Management System (CMS).
Experience of working with Umbraco (desirable)
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Web Developer
Closing date: 29 January 2023
Location: Bangor or Cardiff
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203437, 203434
Job Description
We’re looking for an experienced web developer to join a new team that will be responsible for developing and managing the Natural Resources Wales website and publishing platforms.
This is a chance to use your skills and experience in a role that will make a real difference in supporting Wales’ ambitions to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers to access evidence needed to base their decisions. And many more services in-between!
Find out more about our vision for better digital services for Natural Resources Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Experience developing digital products that comply with accessibility standards
Experience of working in a multidisciplinary agile web team.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Experience of working with, and developing a Content Management System (CMS).
Experience of working with Umbraco (desirable)
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
May 09, 2022
Full time
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
Your new company and role This role is with Hays' public sector client based in Edinburgh. The team's products have been built in accordance with the Digital Scotland Service Standards. In the next few months there will be focus on designing and delivering an entirely new product. Our client's teams work using a broadly Kanban-style, flow-based approach. Rather than following any specific framework, they use the agile practices best suited to the needs of each team. The development teams use the full range of modern engineering practices, such as open-source technology, cloud deployment, test-driven development, pairing/mobbing and CI/CD. Main outcomes and objectives The main responsibilities of this role are as follows: Support teams in ensuring continuous improvement Visualise teams' work Concentrate on flow, limiting WIP and delivering value Adapt processes to suit the teams, their work and delivery of value to the customers, rather than applying a framework Monitor cycle times using quantitative tools such as Actionable Agile Build and maintain an open, trust-based environment Work closely with product managers, business analysts and other specialists in the teams, coaching them in agile working Foster strong, cohesive team dynamics and relationships, based on the principles of team autonomy, mastery and purpose Promote cross-team collaboration Actively contribute to a learning culture in the Agile Community of Practice (and the wider organisation) by regularly participating in, and sometimes leading, CoP meetings Engage with stakeholders across the organisation Work effectively with other suppliers, departments and agencies where appropriate Support digital service delivery, using the Digital Scotland Service Standard where required Essential skills and experience Agile experience Deep understanding of different agile concepts and techniques Evidence of embedding agile practices in teams Ability to use the most relevant practices Knowledge and understanding of agile product (software) development Experience of working with product teams which are experienced at working in an agile environment Ability to drive continuous improvement even in high-performing teams Digital and service experience An excellent understanding of good digital service delivery design Experience of working with teams building browser-based digital services Experience of different industries (some public-sector experience is desirable but not essential) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 18, 2024
Contractor
Your new company and role This role is with Hays' public sector client based in Edinburgh. The team's products have been built in accordance with the Digital Scotland Service Standards. In the next few months there will be focus on designing and delivering an entirely new product. Our client's teams work using a broadly Kanban-style, flow-based approach. Rather than following any specific framework, they use the agile practices best suited to the needs of each team. The development teams use the full range of modern engineering practices, such as open-source technology, cloud deployment, test-driven development, pairing/mobbing and CI/CD. Main outcomes and objectives The main responsibilities of this role are as follows: Support teams in ensuring continuous improvement Visualise teams' work Concentrate on flow, limiting WIP and delivering value Adapt processes to suit the teams, their work and delivery of value to the customers, rather than applying a framework Monitor cycle times using quantitative tools such as Actionable Agile Build and maintain an open, trust-based environment Work closely with product managers, business analysts and other specialists in the teams, coaching them in agile working Foster strong, cohesive team dynamics and relationships, based on the principles of team autonomy, mastery and purpose Promote cross-team collaboration Actively contribute to a learning culture in the Agile Community of Practice (and the wider organisation) by regularly participating in, and sometimes leading, CoP meetings Engage with stakeholders across the organisation Work effectively with other suppliers, departments and agencies where appropriate Support digital service delivery, using the Digital Scotland Service Standard where required Essential skills and experience Agile experience Deep understanding of different agile concepts and techniques Evidence of embedding agile practices in teams Ability to use the most relevant practices Knowledge and understanding of agile product (software) development Experience of working with product teams which are experienced at working in an agile environment Ability to drive continuous improvement even in high-performing teams Digital and service experience An excellent understanding of good digital service delivery design Experience of working with teams building browser-based digital services Experience of different industries (some public-sector experience is desirable but not essential) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Director, Digital & Technology Responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate complex business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle. The Director will play a pivotal role in our technology client services team and involves coordinating and overseeing crucial areas of work that are essential to the team's success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications. Responsibilities Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build business cases for funding and provide project management oversight of technology projects Support resolution of technology challenges and roadblocks and decision making. Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter experts on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them effectively. Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality. Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders. Support organization and set-up of technology demonstrations and pricing proposals. Develop and refine user stories, testing and validation of applications using defined guidelines and tools. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps. Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Responds to client and CBRE Account inquiries and escalations involving technology. Interacts with clients, internal and external, acting as a liaison between business and technology teams Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed. Able to support 24x7 global support calls and presentations. Person Specification Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is preferred. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Apr 18, 2024
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Director, Digital & Technology Responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate complex business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle. The Director will play a pivotal role in our technology client services team and involves coordinating and overseeing crucial areas of work that are essential to the team's success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications. Responsibilities Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build business cases for funding and provide project management oversight of technology projects Support resolution of technology challenges and roadblocks and decision making. Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter experts on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them effectively. Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality. Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders. Support organization and set-up of technology demonstrations and pricing proposals. Develop and refine user stories, testing and validation of applications using defined guidelines and tools. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps. Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Responds to client and CBRE Account inquiries and escalations involving technology. Interacts with clients, internal and external, acting as a liaison between business and technology teams Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed. Able to support 24x7 global support calls and presentations. Person Specification Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is preferred. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
About Us: Our client is a reputable multi-asset brokerage firm in London, specialising in luxury assets. They empower individuals to build wealth by acquiring prestigious timepieces, art, luxury handbags, coins, wine, and whisky. They provide education, secure premium insurance, and offer storage solutions to their clients. Description: We are seeking a skilled and highly-experienced in-house E-Commerce Manager to join their luxury assets company, and lead on the management and development of their overarching and rapidly evolving e-commerce plans in line with the growth strategy for 2024. Position Overview: The ideal candidate will be an expert and specialist in the digital retailing market, as well as having strong experience in the offline retail market, and how e-commerce strategies can improve key metrics such as footfall, revenue and most importantly customer experience. They will be incredibly adept at managing every aspect of their e-commerce function, and will also have proven experience working in luxury and tangible asset sectors within SMEs, in order to help continue to expand their offering of luxury assets, such as whisky, timepieces and art to the public. Responsibilities: Develop and execute the e-commerce strategy : Responsible for developing and implementing the overall e-commerce strategy in line with the company's goals, objectives, and budget. Identifying new revenue opportunities, analysing market trends and consumer behaviour, and ensuring the e-commerce platform is fully optimised for conversion and user experience. Implementing and overseeing marketing strategies : Responsible for overseeing, implementing and developing various marketing strategies that will shape your approach to e-commerce within the business. Drive revenue and profitability : Responsible for delivering revenue and profitability targets through the e-commerce channel. Managing the product portfolio, pricing strategies, and promotions to maximise sales and margins. Manage the e-commerce platform : Responsible for managing the e-commerce platform and ensuring it is optimised for performance, user experience, and scalability. This includes overseeing website design and functionality, payment processing, order management, and logistics. Building key relationships: You will be responsible for building and consolidating relationships that positively impact the business. Stock management and order fulfilment : Responsible for managing stock, procurement processes and ensuring orders are fulfilled, on both the e-commerce site, as well as physical store, providing the best customer experience possible. This will include identifying new and improved opportunities for stock procurement and fulfilment. Develop departmental and project-specific budgets : You will be responsible for developing budgets within your department, and project-specific budgets, as well as carrying out regular finance reviews to monitor spend and return on investment. Develop and manage testing strategies : You will be responsible for managing and developing testing strategies, including user and A/B testing, and will interpret this data to make data-driven decisions that benefit the business. Manage both online and physical store experiences: You will be responsible for the online e-commerce experience (stock, customer journey and experience, revenue etc.), but also the in-person store experience. Collaborate with internal stakeholders : You will work closely with other departments, including marketing, finance, and operations, to ensure that the e-commerce strategy aligns with the overall business strategy. Monitor and report on e-commerce performance : You will be responsible for monitoring and reporting on e-commerce performance, including sales, traffic, conversion rates, and customer acquisition costs, identify opportunities for improvement. Oversee the launch of various new products : You will be responsible for leading and overseeing the launch of new products within the brand, with strategic launches into new markets and sales avenues. Lead and develop the e-commerce team : Over time, you will be responsible for building and leading a high-performing e-commerce team as necessary for the business. This includes hiring, training, and mentoring staff Role Requirements: Background in a high-volume, e-commerce role, and a portfolio that showcases your skills and expertise in taking a business's e-commerce function from strength to strength - both in terms of traffic and revenue - through your employ of core e-commerce strategies Working within the luxury and/or tangible asset investment sector, within SMEs. Knowledge in the whisky cask sector would be advantageous. Working with both online and offline e-commerce A commercially orientated B2C/D2C e-commerce leader with a proven track record in combining strategic thinking with exemplary execution skills implementing digital marketing concepts such as PPC, SEO, social media, display and affiliate channels working with CRM and CMS management platforms, particularly Hubspot CRM, Shopify, Webflow and Wordpress Analytics and reporting tools including but not limited to Google Analytics, Google Search Console, Semrush and AHRefs Highly adept with email marketing platforms and tools, as well as A/B testing tools such as Google Optimize Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2024
Full time
About Us: Our client is a reputable multi-asset brokerage firm in London, specialising in luxury assets. They empower individuals to build wealth by acquiring prestigious timepieces, art, luxury handbags, coins, wine, and whisky. They provide education, secure premium insurance, and offer storage solutions to their clients. Description: We are seeking a skilled and highly-experienced in-house E-Commerce Manager to join their luxury assets company, and lead on the management and development of their overarching and rapidly evolving e-commerce plans in line with the growth strategy for 2024. Position Overview: The ideal candidate will be an expert and specialist in the digital retailing market, as well as having strong experience in the offline retail market, and how e-commerce strategies can improve key metrics such as footfall, revenue and most importantly customer experience. They will be incredibly adept at managing every aspect of their e-commerce function, and will also have proven experience working in luxury and tangible asset sectors within SMEs, in order to help continue to expand their offering of luxury assets, such as whisky, timepieces and art to the public. Responsibilities: Develop and execute the e-commerce strategy : Responsible for developing and implementing the overall e-commerce strategy in line with the company's goals, objectives, and budget. Identifying new revenue opportunities, analysing market trends and consumer behaviour, and ensuring the e-commerce platform is fully optimised for conversion and user experience. Implementing and overseeing marketing strategies : Responsible for overseeing, implementing and developing various marketing strategies that will shape your approach to e-commerce within the business. Drive revenue and profitability : Responsible for delivering revenue and profitability targets through the e-commerce channel. Managing the product portfolio, pricing strategies, and promotions to maximise sales and margins. Manage the e-commerce platform : Responsible for managing the e-commerce platform and ensuring it is optimised for performance, user experience, and scalability. This includes overseeing website design and functionality, payment processing, order management, and logistics. Building key relationships: You will be responsible for building and consolidating relationships that positively impact the business. Stock management and order fulfilment : Responsible for managing stock, procurement processes and ensuring orders are fulfilled, on both the e-commerce site, as well as physical store, providing the best customer experience possible. This will include identifying new and improved opportunities for stock procurement and fulfilment. Develop departmental and project-specific budgets : You will be responsible for developing budgets within your department, and project-specific budgets, as well as carrying out regular finance reviews to monitor spend and return on investment. Develop and manage testing strategies : You will be responsible for managing and developing testing strategies, including user and A/B testing, and will interpret this data to make data-driven decisions that benefit the business. Manage both online and physical store experiences: You will be responsible for the online e-commerce experience (stock, customer journey and experience, revenue etc.), but also the in-person store experience. Collaborate with internal stakeholders : You will work closely with other departments, including marketing, finance, and operations, to ensure that the e-commerce strategy aligns with the overall business strategy. Monitor and report on e-commerce performance : You will be responsible for monitoring and reporting on e-commerce performance, including sales, traffic, conversion rates, and customer acquisition costs, identify opportunities for improvement. Oversee the launch of various new products : You will be responsible for leading and overseeing the launch of new products within the brand, with strategic launches into new markets and sales avenues. Lead and develop the e-commerce team : Over time, you will be responsible for building and leading a high-performing e-commerce team as necessary for the business. This includes hiring, training, and mentoring staff Role Requirements: Background in a high-volume, e-commerce role, and a portfolio that showcases your skills and expertise in taking a business's e-commerce function from strength to strength - both in terms of traffic and revenue - through your employ of core e-commerce strategies Working within the luxury and/or tangible asset investment sector, within SMEs. Knowledge in the whisky cask sector would be advantageous. Working with both online and offline e-commerce A commercially orientated B2C/D2C e-commerce leader with a proven track record in combining strategic thinking with exemplary execution skills implementing digital marketing concepts such as PPC, SEO, social media, display and affiliate channels working with CRM and CMS management platforms, particularly Hubspot CRM, Shopify, Webflow and Wordpress Analytics and reporting tools including but not limited to Google Analytics, Google Search Console, Semrush and AHRefs Highly adept with email marketing platforms and tools, as well as A/B testing tools such as Google Optimize Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Hargreaves Lansdown is seeking a talented and experienced Cyber Threat Intelligence Lead to join our dynamic Cyber Defence team. As our CTI Lead, you will play a critical role in protecting our organisation from cyber threats by proactively identifying, analysing, contextualising, and escalating potential risks. We operate a threat-centric cyber defence posture and CTI is at the heart of this. If you are passionate about cyber security, have a keen eye for detail, and thrive in a challenging and rewarding environment, we encourage you to apply for this position. What you'll be doing Responsible for the strategic direction and day-to-day running of the Cyber Threat Intelligence (CTI) function Build strong working relationships with key stakeholders, such as Cyber Defence Management, CISO 'Heads of' and Digital/Technology risk management, to ensure owners are aware of managed and unmanaged threats Act as a direct line manager for members of the CTI function Leading HL's threat intelligence programme, co-ordinating resource to drive improvements, maturity, and data sources Regularly brief senior business stakeholders on the landscape that HL is operating within Creation and management of HL's industry leading Cyber Threat Intelligence Framework Act as an escalation point for security incidents Drive the onboarding and management of toolsets to monitor and manage HL's External Attack Surface Lead the engagement with sector peers and organisations to ensure that we are contributors to the security community Manage relationship and renewals with key security vendors, ensuring that they continue to deliver a high-quality service Develop and maintain a robust Threat Hunting programme About you Experience within a CTI focused team, ideally in a Cyber Security Management or Leadership role. Proven track record building and growing high-performing Cyber Defence operational teams. Previous experience scoping and onboarding relevant technologies. Experience embedding intelligence lifecycles and managing stakeholders across different teams. Created intelligence products, based on industry best practice, embedding these into the function and reporting to key stakeholders. Experience creating advanced trend analytics and other key MI, based on specific requirements of key stakeholders. Track record of managing BAU and change portfolios to a high standard, ensuring that SLAs and deadlines are achieved, escalating challenges to senior management. Training/Qualifications (desirable) Cyber Security Leadership Qualification (GIAC GSTRT, CISM) Bachelors degree or higher in Computer Science or related field Technical CTI Qualification, e.g. GIAC CTI, CEH Cloud (AWS/Azure) Certification, such as AWS GCP, AZ-900 Interview process This role will be a two-stage interview process, consisting of a competency/behavioural based interview and a technical assessment. Working Schedule We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern to enable you the option of working from home. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday (during annual enrolment window, if eligible depending on start date) Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities Inhouse barista & deli serving subsidised coffee and sandwiches Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers dependant on role level Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Apr 18, 2024
Full time
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Hargreaves Lansdown is seeking a talented and experienced Cyber Threat Intelligence Lead to join our dynamic Cyber Defence team. As our CTI Lead, you will play a critical role in protecting our organisation from cyber threats by proactively identifying, analysing, contextualising, and escalating potential risks. We operate a threat-centric cyber defence posture and CTI is at the heart of this. If you are passionate about cyber security, have a keen eye for detail, and thrive in a challenging and rewarding environment, we encourage you to apply for this position. What you'll be doing Responsible for the strategic direction and day-to-day running of the Cyber Threat Intelligence (CTI) function Build strong working relationships with key stakeholders, such as Cyber Defence Management, CISO 'Heads of' and Digital/Technology risk management, to ensure owners are aware of managed and unmanaged threats Act as a direct line manager for members of the CTI function Leading HL's threat intelligence programme, co-ordinating resource to drive improvements, maturity, and data sources Regularly brief senior business stakeholders on the landscape that HL is operating within Creation and management of HL's industry leading Cyber Threat Intelligence Framework Act as an escalation point for security incidents Drive the onboarding and management of toolsets to monitor and manage HL's External Attack Surface Lead the engagement with sector peers and organisations to ensure that we are contributors to the security community Manage relationship and renewals with key security vendors, ensuring that they continue to deliver a high-quality service Develop and maintain a robust Threat Hunting programme About you Experience within a CTI focused team, ideally in a Cyber Security Management or Leadership role. Proven track record building and growing high-performing Cyber Defence operational teams. Previous experience scoping and onboarding relevant technologies. Experience embedding intelligence lifecycles and managing stakeholders across different teams. Created intelligence products, based on industry best practice, embedding these into the function and reporting to key stakeholders. Experience creating advanced trend analytics and other key MI, based on specific requirements of key stakeholders. Track record of managing BAU and change portfolios to a high standard, ensuring that SLAs and deadlines are achieved, escalating challenges to senior management. Training/Qualifications (desirable) Cyber Security Leadership Qualification (GIAC GSTRT, CISM) Bachelors degree or higher in Computer Science or related field Technical CTI Qualification, e.g. GIAC CTI, CEH Cloud (AWS/Azure) Certification, such as AWS GCP, AZ-900 Interview process This role will be a two-stage interview process, consisting of a competency/behavioural based interview and a technical assessment. Working Schedule We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern to enable you the option of working from home. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday (during annual enrolment window, if eligible depending on start date) Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities Inhouse barista & deli serving subsidised coffee and sandwiches Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers dependant on role level Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
UX Manager Location - Stamford Salary 50k - 55k Full time - Monday - Friday ( Hybrid ) Key Responsibilities Develop and implement a holistic UX strategy aligned with business goals, customer needs, and industry best practices. Define and communicate UX design principles, guidelines, and standards across the organisation. Lead and mentor a team of UX/UI designers and QA specialists. Foster a collaborative and innovative environment that encourages creativity and high-quality design outcomes. Conduct or oversee user research activities to gain insights into user behaviours, preferences, and pain points. Utilise data-driven insights to inform UX design decisions and identify areas for improvement. Create detailed user journey maps and user flows that illustrate the end-to-end user experience. Identify opportunities to enhance user interactions and streamline processes. Oversee the creation of wireframes and interactive prototypes to communicate design concepts and validate user interactions for new front end website updates to platforms. Plan and conduct usability testing sessions to gather user feedback and validate design solutions. Use test results to make data-informed design improvements. Ensure thorough quality assurance testing of front-end implementation and development to guarantee a best in class execution for users. Collaborate with development teams to ensure seamless integration of UX design into the product development lifecycle. Advocate for accessibility best practices and ensure that designs comply with accessibility standards to provide an inclusive experience for all users. Monitor and analyse UX metrics and analytics to measure the effectiveness of design solutions and make data-driven decisions for continuous improvement. Work closely with the digital team to conduct data-driven CRO initiatives. Analyse user behaviour, design persuasive calls-to-action, and implement A/B testing to optimise user journeys and increase conversions. Collaborate with the digital team and developers to implement personalised experiences based on user preferences, behaviour, and demographics. Leverage user research and data insights to deliver more relevant and engaging content to our users. Effectively communicate UX strategies & design concepts. Present findings and recommendations in a clear and compelling manner. Person Specification Qualifications & Experience Proven experience as a UX Manager or in a senior UX design role Strong leadership and people management skills, with a track record of leading and inspiring design teams Proficiency in user-centred design principles, design thinking, and UX methodologies Extensive experience with user research, usability testing, data-driven decision-making, QA & UAT Experience with wireframing and prototyping tools such as Sketch, Adobe XD, Figma, or similar Solid understanding of web and mobile design best practices, as well as the latest trends and technologies in UX Experience with project organisation tools such as Jira, Trello etc Excellent communication and presentation skills, with the ability to articulate design concepts and recommendations to diverse audiences Demonstrated experience in implementing Conversion Rate Optimisation (CRO) strategies, conducting A/B tests, and analysing data to improve digital product performance Understanding of Agile/Scrum methodology User Experience (UX) Manager 4 Expertise in personalisation techniques and the ability to craft personalised user experiences based on user preferences and behaviour Hours 9am to 5pm, Monday to Friday (35 hour contractual working week), but the salary has been structured to take account of the need to occasionally work unsocial hours as required by a global organisation and therefore no additional remuneration will be paid outside of base salary) Benefits Life Assurance 4 times gross annual salary for death in service Healthcare - Private Medical Insurance through BUPA.
Apr 18, 2024
Full time
UX Manager Location - Stamford Salary 50k - 55k Full time - Monday - Friday ( Hybrid ) Key Responsibilities Develop and implement a holistic UX strategy aligned with business goals, customer needs, and industry best practices. Define and communicate UX design principles, guidelines, and standards across the organisation. Lead and mentor a team of UX/UI designers and QA specialists. Foster a collaborative and innovative environment that encourages creativity and high-quality design outcomes. Conduct or oversee user research activities to gain insights into user behaviours, preferences, and pain points. Utilise data-driven insights to inform UX design decisions and identify areas for improvement. Create detailed user journey maps and user flows that illustrate the end-to-end user experience. Identify opportunities to enhance user interactions and streamline processes. Oversee the creation of wireframes and interactive prototypes to communicate design concepts and validate user interactions for new front end website updates to platforms. Plan and conduct usability testing sessions to gather user feedback and validate design solutions. Use test results to make data-informed design improvements. Ensure thorough quality assurance testing of front-end implementation and development to guarantee a best in class execution for users. Collaborate with development teams to ensure seamless integration of UX design into the product development lifecycle. Advocate for accessibility best practices and ensure that designs comply with accessibility standards to provide an inclusive experience for all users. Monitor and analyse UX metrics and analytics to measure the effectiveness of design solutions and make data-driven decisions for continuous improvement. Work closely with the digital team to conduct data-driven CRO initiatives. Analyse user behaviour, design persuasive calls-to-action, and implement A/B testing to optimise user journeys and increase conversions. Collaborate with the digital team and developers to implement personalised experiences based on user preferences, behaviour, and demographics. Leverage user research and data insights to deliver more relevant and engaging content to our users. Effectively communicate UX strategies & design concepts. Present findings and recommendations in a clear and compelling manner. Person Specification Qualifications & Experience Proven experience as a UX Manager or in a senior UX design role Strong leadership and people management skills, with a track record of leading and inspiring design teams Proficiency in user-centred design principles, design thinking, and UX methodologies Extensive experience with user research, usability testing, data-driven decision-making, QA & UAT Experience with wireframing and prototyping tools such as Sketch, Adobe XD, Figma, or similar Solid understanding of web and mobile design best practices, as well as the latest trends and technologies in UX Experience with project organisation tools such as Jira, Trello etc Excellent communication and presentation skills, with the ability to articulate design concepts and recommendations to diverse audiences Demonstrated experience in implementing Conversion Rate Optimisation (CRO) strategies, conducting A/B tests, and analysing data to improve digital product performance Understanding of Agile/Scrum methodology User Experience (UX) Manager 4 Expertise in personalisation techniques and the ability to craft personalised user experiences based on user preferences and behaviour Hours 9am to 5pm, Monday to Friday (35 hour contractual working week), but the salary has been structured to take account of the need to occasionally work unsocial hours as required by a global organisation and therefore no additional remuneration will be paid outside of base salary) Benefits Life Assurance 4 times gross annual salary for death in service Healthcare - Private Medical Insurance through BUPA.
Our mission is simple to help the world Love Mondays. Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. We are current recruiting for experienced fixed-term contract Police Staff Investigators to support the capital's police force with the investigating offences within the Public Protection portfolio stationed at the following locations: AS - Brixton Police Station, SW9 7DD AW - Charing Cross Police Station, WC2N 4JP CE - Bethnal Green Police Station, E2 9NZ CN - Holborn Police Station, WC1N 3NR EA - Romford Police Station, RM1 3BJ NA - Edmonton Police Station, N9 0PW NE - Leyton Police Station, E11 1FE NW - Colindale Police Station, NW9 5TW SE - Bexleyheath Police Station, DA7 4QS SN - Bromley Police Station BR1 1ER & Windmill Road Custody Suite, CR0 2XP SW - Eagle House, Kingston, KT1 1HH WA - Acton Police Station, W3 9BH FIXED-TERM CONTRACTS - 2 YEARS (FULL-TIME & PART-TIME) Key tasks: Taking written statements and video recorded evidence from victims and witnesses of crime, this will involve gathering relevant information by interviewing the person. Assisting in the preparation and interviewing of suspects. Ensuring vulnerability is identified in persons involved in investigations and ensure the appropriate support is provided, including regular updates as to the ongoing progression of investigation. Work collaboratively with partner agencies, including Children and Adult's Social Care, health and education, as appropriate. Assisting in the gathering of evidence by reviewing and collating documentary evidence relating to the investigation, including third party material. Completing applications for examinations of digital media and forensic submissions. Preparing and presenting evidence for court proceedings in Magistrates and Crown Court. Using internal IT systems to research and maintain records regarding individuals and investigations. Carrying out further enquiries in relation to investigations at the request of the Supervising Officer(s). To work as required on the direction of the BCU Public Protection Superintendent or their delegate Skills and experience required to be successful: Ideally you will hold PIP 2 (Professionalising Investigation Programme). You will need to undergo OST / ELS training. An investigative background, to include experience of compiling files (preferably of an investigative nature) and previous experience in dealing with people (in particular, in interviewing techniques). Knowledge of criminal law and Police procedures. Intermediate IT skills, to include the use of Microsoft Office products. The ability to appraise, evaluate, collate and present information/evidence obtained, in order to ensure that all relevant information/evidence is at hand and is of a high standard. The ability to communicate effectively (commensurate with the grade and requirements of the post) with managers, members of staff (at all levels) and members of the public. Motivated and disciplined style working on own initiative to complete the task and as part of a team to achieve overall objectives. These roles pay £37,289 including London weighting plus benefits. Please apply now and join us in loving Mondays!
Apr 18, 2024
Full time
Our mission is simple to help the world Love Mondays. Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. We are current recruiting for experienced fixed-term contract Police Staff Investigators to support the capital's police force with the investigating offences within the Public Protection portfolio stationed at the following locations: AS - Brixton Police Station, SW9 7DD AW - Charing Cross Police Station, WC2N 4JP CE - Bethnal Green Police Station, E2 9NZ CN - Holborn Police Station, WC1N 3NR EA - Romford Police Station, RM1 3BJ NA - Edmonton Police Station, N9 0PW NE - Leyton Police Station, E11 1FE NW - Colindale Police Station, NW9 5TW SE - Bexleyheath Police Station, DA7 4QS SN - Bromley Police Station BR1 1ER & Windmill Road Custody Suite, CR0 2XP SW - Eagle House, Kingston, KT1 1HH WA - Acton Police Station, W3 9BH FIXED-TERM CONTRACTS - 2 YEARS (FULL-TIME & PART-TIME) Key tasks: Taking written statements and video recorded evidence from victims and witnesses of crime, this will involve gathering relevant information by interviewing the person. Assisting in the preparation and interviewing of suspects. Ensuring vulnerability is identified in persons involved in investigations and ensure the appropriate support is provided, including regular updates as to the ongoing progression of investigation. Work collaboratively with partner agencies, including Children and Adult's Social Care, health and education, as appropriate. Assisting in the gathering of evidence by reviewing and collating documentary evidence relating to the investigation, including third party material. Completing applications for examinations of digital media and forensic submissions. Preparing and presenting evidence for court proceedings in Magistrates and Crown Court. Using internal IT systems to research and maintain records regarding individuals and investigations. Carrying out further enquiries in relation to investigations at the request of the Supervising Officer(s). To work as required on the direction of the BCU Public Protection Superintendent or their delegate Skills and experience required to be successful: Ideally you will hold PIP 2 (Professionalising Investigation Programme). You will need to undergo OST / ELS training. An investigative background, to include experience of compiling files (preferably of an investigative nature) and previous experience in dealing with people (in particular, in interviewing techniques). Knowledge of criminal law and Police procedures. Intermediate IT skills, to include the use of Microsoft Office products. The ability to appraise, evaluate, collate and present information/evidence obtained, in order to ensure that all relevant information/evidence is at hand and is of a high standard. The ability to communicate effectively (commensurate with the grade and requirements of the post) with managers, members of staff (at all levels) and members of the public. Motivated and disciplined style working on own initiative to complete the task and as part of a team to achieve overall objectives. These roles pay £37,289 including London weighting plus benefits. Please apply now and join us in loving Mondays!
Our client has an exciting opportunity for a Senior Data Scientist to join the team. Location: London, UK (Remote) must be based in the UK as will require occasional travel into the office Salary: £60k - £85k PA (dependant on experience) Job Type: Full-time, Permanent About The Company: Our client is a leading EdTech firm specialising in child digital safety technology for use in primary and secondary schools in the UK. They aim to provide sophisticated advanced child digital safety by monitoring students' online activity, filtering content and providing alerts to school faculty regarding student safety. Senior Data Scientist The Role: Our client is looking for a Data Scientist to join their Data and AI team working closely with partners across the business to tackle challenging problems and enhance company performance through algorithms, experimentation, and interactive dashboards. As part of the Data and AI team, you will set the standard for data-driven decision-making. You will also have the chance to contribute to innovative research studies and the development of production-grade algorithms benefiting students and educators. Senior Data Scientist Key Responsibilities: - Take the lead in designing, developing, and refining advanced machine learning models aimed at personalising learning experiences, forecasting student outcomes, and improving the delivery of educational content - Employ statistical analysis and data mining techniques to sift through extensive datasets, extracting actionable insights that drive product development, user engagement strategies, and enhancements to educational content - Collaborate closely with product managers, software engineers, and educational experts to seamlessly integrate data science solutions into the platform -Provide mentorship and guidance to junior data scientists and analysts, fostering a culture of learning and ongoing improvement within the team - Regularly interface with senior management or executive leadership on matters pertaining to data science - Stay abreast of the latest advancements in data science, machine learning, generative AI, and educational technology - Uphold ethical standards in data usage, comply with privacy laws and regulations, and implement robust data governance practices to safeguard sensitive information pertaining to students and educators Senior Data Scientist You: - 5+ years of data scientist experience - Experience within EdTech or other similar field - Degree or Higher Education qualification in Computer Science or other relevant field - Advanced proficiency in Python and SQL is required - Demonstrated leadership in steering data science initiatives towards impactful outcomes - Proficiency in both written and verbal communication - Strong expertise in traditional statistics and machine learning methodologies - Familiarity with git and cloud computing platforms (such as AWS, GCP, or Azure) is desirable - Previous experience in mentoring and guiding junior to mid-level data scientists would be advantageous Senior Data Scientist Benefits: - Comprehensive pension scheme - 26 days holiday including an extra day for your birthday plus the option to buy additional days - Company car and expensed travel - Flexible working - Regular company events - Death in service 4 times annual salary - Annual personal learning budget - 7 hours of paid volunteering work Application Process: You must have the right to work in the UK in order to be eligible to apply for this position. This position is predominantly remote based but the role will require occasional travel into the office. To submit your CV for this exciting Senior Data Scientist opportunity, please click Apply
Apr 18, 2024
Full time
Our client has an exciting opportunity for a Senior Data Scientist to join the team. Location: London, UK (Remote) must be based in the UK as will require occasional travel into the office Salary: £60k - £85k PA (dependant on experience) Job Type: Full-time, Permanent About The Company: Our client is a leading EdTech firm specialising in child digital safety technology for use in primary and secondary schools in the UK. They aim to provide sophisticated advanced child digital safety by monitoring students' online activity, filtering content and providing alerts to school faculty regarding student safety. Senior Data Scientist The Role: Our client is looking for a Data Scientist to join their Data and AI team working closely with partners across the business to tackle challenging problems and enhance company performance through algorithms, experimentation, and interactive dashboards. As part of the Data and AI team, you will set the standard for data-driven decision-making. You will also have the chance to contribute to innovative research studies and the development of production-grade algorithms benefiting students and educators. Senior Data Scientist Key Responsibilities: - Take the lead in designing, developing, and refining advanced machine learning models aimed at personalising learning experiences, forecasting student outcomes, and improving the delivery of educational content - Employ statistical analysis and data mining techniques to sift through extensive datasets, extracting actionable insights that drive product development, user engagement strategies, and enhancements to educational content - Collaborate closely with product managers, software engineers, and educational experts to seamlessly integrate data science solutions into the platform -Provide mentorship and guidance to junior data scientists and analysts, fostering a culture of learning and ongoing improvement within the team - Regularly interface with senior management or executive leadership on matters pertaining to data science - Stay abreast of the latest advancements in data science, machine learning, generative AI, and educational technology - Uphold ethical standards in data usage, comply with privacy laws and regulations, and implement robust data governance practices to safeguard sensitive information pertaining to students and educators Senior Data Scientist You: - 5+ years of data scientist experience - Experience within EdTech or other similar field - Degree or Higher Education qualification in Computer Science or other relevant field - Advanced proficiency in Python and SQL is required - Demonstrated leadership in steering data science initiatives towards impactful outcomes - Proficiency in both written and verbal communication - Strong expertise in traditional statistics and machine learning methodologies - Familiarity with git and cloud computing platforms (such as AWS, GCP, or Azure) is desirable - Previous experience in mentoring and guiding junior to mid-level data scientists would be advantageous Senior Data Scientist Benefits: - Comprehensive pension scheme - 26 days holiday including an extra day for your birthday plus the option to buy additional days - Company car and expensed travel - Flexible working - Regular company events - Death in service 4 times annual salary - Annual personal learning budget - 7 hours of paid volunteering work Application Process: You must have the right to work in the UK in order to be eligible to apply for this position. This position is predominantly remote based but the role will require occasional travel into the office. To submit your CV for this exciting Senior Data Scientist opportunity, please click Apply
Interested Candidates can reach out to Viswash Beesetti at Principal Consultant Why You? As a MySQL Principal Consultantyou will, as part of a team based approach, supply complete support for all aspects of MySQL database administration and/or system administration to a variety of clients, as assigned. You will assist the Team Manager, Lead Database Consultant, and Director Manager Services in ensuring quality and adherence to technical processes and standards with regards to the servicing of clients, take on a greater role in supporting Pythian's external profile and in the training and mentoring of team members. What will you be doing? As a MySQL Principal Consultant at Pythian, your primary focus will be on project work, debugging performance degradations, audits, and health checks. Once trained in, you will be included on a third tier on call rotation with other Consultants to respond to escalations and you will be expected to provide training and mentoring to junior team members. Designing and helping implement new MySQL deployments Evaluating existing clusters and provide recommendations on best practices Debugging high priority issues on mission critical production environments Be involved with OpenSource community through user lists, irc, blog posts, webinars, and open source projects Contributing to rapid brainstorming, designing and developing of prototypes Automating and providing documentation on operational procedures Training and mentoring junior team members Providing performance and forecast reports on the health and load of critical business processes to help ensure the infrastructure has adequate capacity Participating in company, and team meetings What do you get in return? Competitive total rewards package including an annual bonus plan Flexible work environment Outstanding people: Collaborate with the industry's top minds around the world. Substantial training allowance: Hone your skills or learn new ones; participate in professional development days, attend conferences, become certified, whatever you like! Office Allowance: A device of your choosing and personalise your work environment! Blog during work hours ; take a day off and volunteer for your favorite charity. Why Pythian? Pythian excels at helping businesses use their data and cloud to transform how they compete and win in this ever-changing environment by delivering advanced on-prem, hybrid, cloud and multi-cloud solutions to solve the toughest data challenges faster and better than anyone else. Founded and headquartered in Ottawa, Canada in 1997, Pythian now has more than 330 employees located around the globe with over 350 clients spanning industries from SaaS; media; gaming; financial services; e-commerce and more. Pythian is known for its technology-enabled data expertise covering everything from ETL to ML. We pride ourselves on our ability to deliver innovative solutions that meet the specific data goals of each client and have built meaningful partnerships with major cloud vendors AWS, Google and Microsoft. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today's rapidly changing digital economy. If you are Google Workspace Engineer; live in Hyderabad; love your data and want to love your career then join us! Disclaimer For this job an equivalent combination of education and experience, which results in demonstrated ability to apply skills will also be considered. Pythian is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. The successful applicant will need to fulfill the requirements necessary to obtain a background check. Applicants must be legally authorized to work in their country of residence permanently- Pythian will not relocate, sponsor, or file petitions of any kind on behalf of a foreign worker to gain a work visa, become a permanent resident based on a permanent job offer, or to otherwise obtain authorization to work. No recruitment agencies
Apr 18, 2024
Full time
Interested Candidates can reach out to Viswash Beesetti at Principal Consultant Why You? As a MySQL Principal Consultantyou will, as part of a team based approach, supply complete support for all aspects of MySQL database administration and/or system administration to a variety of clients, as assigned. You will assist the Team Manager, Lead Database Consultant, and Director Manager Services in ensuring quality and adherence to technical processes and standards with regards to the servicing of clients, take on a greater role in supporting Pythian's external profile and in the training and mentoring of team members. What will you be doing? As a MySQL Principal Consultant at Pythian, your primary focus will be on project work, debugging performance degradations, audits, and health checks. Once trained in, you will be included on a third tier on call rotation with other Consultants to respond to escalations and you will be expected to provide training and mentoring to junior team members. Designing and helping implement new MySQL deployments Evaluating existing clusters and provide recommendations on best practices Debugging high priority issues on mission critical production environments Be involved with OpenSource community through user lists, irc, blog posts, webinars, and open source projects Contributing to rapid brainstorming, designing and developing of prototypes Automating and providing documentation on operational procedures Training and mentoring junior team members Providing performance and forecast reports on the health and load of critical business processes to help ensure the infrastructure has adequate capacity Participating in company, and team meetings What do you get in return? Competitive total rewards package including an annual bonus plan Flexible work environment Outstanding people: Collaborate with the industry's top minds around the world. Substantial training allowance: Hone your skills or learn new ones; participate in professional development days, attend conferences, become certified, whatever you like! Office Allowance: A device of your choosing and personalise your work environment! Blog during work hours ; take a day off and volunteer for your favorite charity. Why Pythian? Pythian excels at helping businesses use their data and cloud to transform how they compete and win in this ever-changing environment by delivering advanced on-prem, hybrid, cloud and multi-cloud solutions to solve the toughest data challenges faster and better than anyone else. Founded and headquartered in Ottawa, Canada in 1997, Pythian now has more than 330 employees located around the globe with over 350 clients spanning industries from SaaS; media; gaming; financial services; e-commerce and more. Pythian is known for its technology-enabled data expertise covering everything from ETL to ML. We pride ourselves on our ability to deliver innovative solutions that meet the specific data goals of each client and have built meaningful partnerships with major cloud vendors AWS, Google and Microsoft. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today's rapidly changing digital economy. If you are Google Workspace Engineer; live in Hyderabad; love your data and want to love your career then join us! Disclaimer For this job an equivalent combination of education and experience, which results in demonstrated ability to apply skills will also be considered. Pythian is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. The successful applicant will need to fulfill the requirements necessary to obtain a background check. Applicants must be legally authorized to work in their country of residence permanently- Pythian will not relocate, sponsor, or file petitions of any kind on behalf of a foreign worker to gain a work visa, become a permanent resident based on a permanent job offer, or to otherwise obtain authorization to work. No recruitment agencies
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
Apr 18, 2024
Full time
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
Job Title: Website and Forum Coordinator Location: Hybrid, Bristol Salary: £28,015 per annum Job Type: Full time, 2-year fixed term Working Hours: 37.5 hours Closing date: 2nd May 2024 The Role We seek a dynamic and driven Website and Forum Coordinator to join our team. The ideal candidate will be responsible for managing the Retrofit West Hub, which will include managing the forum and directory, as well as the overall company website. The purpose of the Hub is to support local businesses in the retrofit sector and encourage more retrofit projects. The candidate should have a strong understanding of construction, be highly organised, and possess excellent communication skills. This role requires a proactive individual with a technical mind and a passion for achieving marketing objectives through creative content curation. Main Duties Forum Management: Play an active role within the forum - responding to posts, joining conversations and sparking new discussions. Handle day-to-day moderation, approving posts, applying community guidelines and removing posts that don't meet them. Work closely with other teams and external partners to create regular new content within the forum, based on updates to products/services, best practices and trends within the industry. Creating and updating community guidelines, making sure they remain relevant and effective in growing a healthy forum community. Summarising insights and conversations and sharing them with the rest of the company. Website Management: Oversee the company website, ensuring that content is up-to-date, relevant, and engaging. Regularly monitor website performance, analyse user feedback, and implement necessary changes to improve user experience and enhance online presence. Coordinate with the web development team for any technical issues related to the website and ensure timely resolution. Implement SEO strategies to improve the company's online visibility and search rankings. Researching industry-related topics to develop unique and original content that supports organisational goals and strategies. Launch optimised online adverts through Google AdWords, Facebook etc. to increase company and brand awareness. General: Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts. Assist in the preparation of reports. Team collaboration to develop content and ideas to support digital marketing activities and social media campaigns. Any other duties as required by line manager. Ideal Candidate Qualifications: GCSE/'O' level Maths and English or similar education level Knowledge: Some knowledge of the construction industry Some knowledge of website management Skills & abilities: Excellent written and verbal communication skills Self-motivated and highly organised with excellent attention to detail Good at facilitating professional networking activities Technical skills: Experience of WordPress Key Skills: Strong communication skills Good organisation skills Attention to detail Benefits Time off in lieu (TOIL). Hybrid working. 33 days of holiday (including bank holidays). Company sick pay. A generous ethical company pension scheme. Opportunities for professional development. Cycle to work scheme. Employee requirements Some travel to customer households may be required. This post may be subject to a DBS check if the postholder's responsibilities bring them into contact with children or vulnerable adults. The postholder will undertake domestic retrofit training as part of their induction (level depending on experience) training. There will be a six-month probationary review. Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of Website Development, Website Manager, Website Support, Content Manager, Website Administrators, Website Owners, Website Coordinators may also be considered for this role.
Apr 18, 2024
Full time
Job Title: Website and Forum Coordinator Location: Hybrid, Bristol Salary: £28,015 per annum Job Type: Full time, 2-year fixed term Working Hours: 37.5 hours Closing date: 2nd May 2024 The Role We seek a dynamic and driven Website and Forum Coordinator to join our team. The ideal candidate will be responsible for managing the Retrofit West Hub, which will include managing the forum and directory, as well as the overall company website. The purpose of the Hub is to support local businesses in the retrofit sector and encourage more retrofit projects. The candidate should have a strong understanding of construction, be highly organised, and possess excellent communication skills. This role requires a proactive individual with a technical mind and a passion for achieving marketing objectives through creative content curation. Main Duties Forum Management: Play an active role within the forum - responding to posts, joining conversations and sparking new discussions. Handle day-to-day moderation, approving posts, applying community guidelines and removing posts that don't meet them. Work closely with other teams and external partners to create regular new content within the forum, based on updates to products/services, best practices and trends within the industry. Creating and updating community guidelines, making sure they remain relevant and effective in growing a healthy forum community. Summarising insights and conversations and sharing them with the rest of the company. Website Management: Oversee the company website, ensuring that content is up-to-date, relevant, and engaging. Regularly monitor website performance, analyse user feedback, and implement necessary changes to improve user experience and enhance online presence. Coordinate with the web development team for any technical issues related to the website and ensure timely resolution. Implement SEO strategies to improve the company's online visibility and search rankings. Researching industry-related topics to develop unique and original content that supports organisational goals and strategies. Launch optimised online adverts through Google AdWords, Facebook etc. to increase company and brand awareness. General: Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts. Assist in the preparation of reports. Team collaboration to develop content and ideas to support digital marketing activities and social media campaigns. Any other duties as required by line manager. Ideal Candidate Qualifications: GCSE/'O' level Maths and English or similar education level Knowledge: Some knowledge of the construction industry Some knowledge of website management Skills & abilities: Excellent written and verbal communication skills Self-motivated and highly organised with excellent attention to detail Good at facilitating professional networking activities Technical skills: Experience of WordPress Key Skills: Strong communication skills Good organisation skills Attention to detail Benefits Time off in lieu (TOIL). Hybrid working. 33 days of holiday (including bank holidays). Company sick pay. A generous ethical company pension scheme. Opportunities for professional development. Cycle to work scheme. Employee requirements Some travel to customer households may be required. This post may be subject to a DBS check if the postholder's responsibilities bring them into contact with children or vulnerable adults. The postholder will undertake domestic retrofit training as part of their induction (level depending on experience) training. There will be a six-month probationary review. Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of Website Development, Website Manager, Website Support, Content Manager, Website Administrators, Website Owners, Website Coordinators may also be considered for this role.
Lead Consultant - FirstVision - London, UK Domain Banking Banking - ALL, Technology Finacle-eB-Integration Credit Card - Integration with Vision Plus Company ITL UK Requisition ID 117801BR Role - Lead Consultant Location - London, UK Infosys is seeking a Credit cards product specialist. The resource will be joining our financial services domain consulting team, this is a specialized team with expertise in supporting Banking, Capital Markets, Cards & Payments, Mortgage etc domain projects. Candidate will be responsible to interface with end-users, IT teams and key stakeholders to gather system requirements. Will also apply technical proficiency across different stages of the software development life cycle including requirements elicitation; define solutions to complex business problems; this opportunity is to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required Qualifications • Experience in FirstVision or Visionplus card management platform. • Experience in working on account onboarding, credit cards transaction management, clearing and settlement. • Candidate must be located within commuting distance of London, UK or be willing to relocate to the area. This position may require travel to project locations. Preferred Qualifications • Experience in Cards domain - Account Onboarding, Transaction Management, Servicing, Collections and Dispute management. • Business Analysis Skills - Eliciting business requirements, preparing requirement specification documents and defining solutions by working with Engineering teams. • Agile Methodologies (3-4 years of Product Owner experience is preferred) • Consulting capacity • Strong analytical and Communication skills • Planning and Co-ordination skills • Experience with project management • Experience and desire to work in a management consulting environment that requires regular travel. • Responsible for contribution to the functional design, architecture of the solution and product configuration for an implementation. • Should be able to lead project planning and delivery effort from the domain team. • Build value through deep product, functional and application expertise and client manager engagement capabilities. • The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Apr 18, 2024
Full time
Lead Consultant - FirstVision - London, UK Domain Banking Banking - ALL, Technology Finacle-eB-Integration Credit Card - Integration with Vision Plus Company ITL UK Requisition ID 117801BR Role - Lead Consultant Location - London, UK Infosys is seeking a Credit cards product specialist. The resource will be joining our financial services domain consulting team, this is a specialized team with expertise in supporting Banking, Capital Markets, Cards & Payments, Mortgage etc domain projects. Candidate will be responsible to interface with end-users, IT teams and key stakeholders to gather system requirements. Will also apply technical proficiency across different stages of the software development life cycle including requirements elicitation; define solutions to complex business problems; this opportunity is to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required Qualifications • Experience in FirstVision or Visionplus card management platform. • Experience in working on account onboarding, credit cards transaction management, clearing and settlement. • Candidate must be located within commuting distance of London, UK or be willing to relocate to the area. This position may require travel to project locations. Preferred Qualifications • Experience in Cards domain - Account Onboarding, Transaction Management, Servicing, Collections and Dispute management. • Business Analysis Skills - Eliciting business requirements, preparing requirement specification documents and defining solutions by working with Engineering teams. • Agile Methodologies (3-4 years of Product Owner experience is preferred) • Consulting capacity • Strong analytical and Communication skills • Planning and Co-ordination skills • Experience with project management • Experience and desire to work in a management consulting environment that requires regular travel. • Responsible for contribution to the functional design, architecture of the solution and product configuration for an implementation. • Should be able to lead project planning and delivery effort from the domain team. • Build value through deep product, functional and application expertise and client manager engagement capabilities. • The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . In 2021, Croud acquired VERB Brands, a luxury performance marketing agency. VERB Brands specialises in full-service performance marketing solutions and partners with globally renowned luxury and premium brands such as Flannels, Calzedonia, Aston Martin, The Ritz, Maybourne Hotel Group and many more. We're now looking for a passionate and driven individual with a keen eye for luxury to join our SEO team as Account Director at an exciting time of growth for the agency. The overall purpose of this role is to support the Organic Strategy Director and team of Senior Account Managers, Managers, and Executives in implementing best-in-class organic strategies for key clients within the premium & luxury sector. Our clients range from premium challenger brands looking for growth within markets, to long-standing heritage brands who are looking to evolve their digital approaches. The successful candidate will recognise and aid both strategies, and be able to tailor recommendations to individual business needs. You will be responsible for the build and effective implementation of client roadmaps and development plans in order to achieve your client's annual business objectives and targets, as well as contributing to new business pitches and our innovation processes to ensure we always remain cutting edge in our craft. This role requires an analytical mindset coupled with a creative flair, willingness to take a risk, challenge, and push through change to achieve the best for our clients. Along with a proactive, can-do attitude to everything, you will also champion personal development & growth within the team. You will have excellent knowledge of all component parts of SEO and work with our specialist teams in these areas to lead on delivering a unified Organic Search strategy for luxury brands. Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Build strategic relationships with key client stakeholders, acting as a trusted advisor to formulate results-driven SEO strategies on your account Develop and execute of client strategies to increase profit while providing great customer service to clients Work together with wider teams to devise and deliver Account Development Plans (ADPs) for owned clients to sustain and grow client performance Work with the Org. Strategy Director and Snr. Account Managers to input into overall direction of department and pioneer this across the team Develop, mentor and train team members, both remotely and in person Ensure client accounts are following SEO best practice, ensuring that hygiene factors are monitored and managed accordingly Play an active role in defining SEO best practice and scalable processes that challenge luxury Stay up to date with new market tools and opportunities which would support client strategy our product offering, and share to the wider team (not limited to SEO) Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis (monthly for smaller clients) Provide reporting and measurement of the effectiveness of campaigns, ensure client reports are delivered on time and accurately Provide direction and guidance to the SEO Executives and Managers to deliver excellence in required communication and client service standards for each client as well as generally Direct line manage a team of SEO Executives and Managers, managing monthly 1:1s and Quarterly Performance Reviews (QPRs), mentor new team members to become operational in their roles quickly and efficiently Advocate knowledge share, drive delivery of cross channel processes and sharing of tools. Lead by example and drive the team to share knowledge cross team and cross channel to support in identifying cross-channel upsells and knowledge growth Contribute to the new business process and pitches with support from wider & SEO teams Identify areas of development within existing business to upsell digital services where relevant across your client portfolio Drive overall performance within the team to achieve margin and incremental revenue month on month Proactively identify workflow efficiencies to counter ineffective process within the team - new ways of working, continuous process improvement Contribute to and supporting marketing activities including whitepapers, blog posts and industry insights specifically across SEO & luxury PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing - experience within luxury is preferable, passion and interest is essential In-depth demonstrable experience in SEO advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Demonstrable line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing, SEO and luxury to help drive our team forward COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! 25 days holiday a year with the option to purchase more Hybrid working model Annual performance bonus Recruitment referrals bonus Health & wellbeing contributions Cycle to Work scheme Free fruit, breakfast cereals and tea & coffee Regular socials and events planned Peer to peer recognition scheme 'bonusly' Enhanced maternity and paternity package Pension Employee Assistance Programme Access to Croud Campus (our bespoke learning and development platform) Life and income protection Medical cash plan Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Apr 18, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . In 2021, Croud acquired VERB Brands, a luxury performance marketing agency. VERB Brands specialises in full-service performance marketing solutions and partners with globally renowned luxury and premium brands such as Flannels, Calzedonia, Aston Martin, The Ritz, Maybourne Hotel Group and many more. We're now looking for a passionate and driven individual with a keen eye for luxury to join our SEO team as Account Director at an exciting time of growth for the agency. The overall purpose of this role is to support the Organic Strategy Director and team of Senior Account Managers, Managers, and Executives in implementing best-in-class organic strategies for key clients within the premium & luxury sector. Our clients range from premium challenger brands looking for growth within markets, to long-standing heritage brands who are looking to evolve their digital approaches. The successful candidate will recognise and aid both strategies, and be able to tailor recommendations to individual business needs. You will be responsible for the build and effective implementation of client roadmaps and development plans in order to achieve your client's annual business objectives and targets, as well as contributing to new business pitches and our innovation processes to ensure we always remain cutting edge in our craft. This role requires an analytical mindset coupled with a creative flair, willingness to take a risk, challenge, and push through change to achieve the best for our clients. Along with a proactive, can-do attitude to everything, you will also champion personal development & growth within the team. You will have excellent knowledge of all component parts of SEO and work with our specialist teams in these areas to lead on delivering a unified Organic Search strategy for luxury brands. Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Build strategic relationships with key client stakeholders, acting as a trusted advisor to formulate results-driven SEO strategies on your account Develop and execute of client strategies to increase profit while providing great customer service to clients Work together with wider teams to devise and deliver Account Development Plans (ADPs) for owned clients to sustain and grow client performance Work with the Org. Strategy Director and Snr. Account Managers to input into overall direction of department and pioneer this across the team Develop, mentor and train team members, both remotely and in person Ensure client accounts are following SEO best practice, ensuring that hygiene factors are monitored and managed accordingly Play an active role in defining SEO best practice and scalable processes that challenge luxury Stay up to date with new market tools and opportunities which would support client strategy our product offering, and share to the wider team (not limited to SEO) Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis (monthly for smaller clients) Provide reporting and measurement of the effectiveness of campaigns, ensure client reports are delivered on time and accurately Provide direction and guidance to the SEO Executives and Managers to deliver excellence in required communication and client service standards for each client as well as generally Direct line manage a team of SEO Executives and Managers, managing monthly 1:1s and Quarterly Performance Reviews (QPRs), mentor new team members to become operational in their roles quickly and efficiently Advocate knowledge share, drive delivery of cross channel processes and sharing of tools. Lead by example and drive the team to share knowledge cross team and cross channel to support in identifying cross-channel upsells and knowledge growth Contribute to the new business process and pitches with support from wider & SEO teams Identify areas of development within existing business to upsell digital services where relevant across your client portfolio Drive overall performance within the team to achieve margin and incremental revenue month on month Proactively identify workflow efficiencies to counter ineffective process within the team - new ways of working, continuous process improvement Contribute to and supporting marketing activities including whitepapers, blog posts and industry insights specifically across SEO & luxury PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing - experience within luxury is preferable, passion and interest is essential In-depth demonstrable experience in SEO advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Demonstrable line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing, SEO and luxury to help drive our team forward COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! 25 days holiday a year with the option to purchase more Hybrid working model Annual performance bonus Recruitment referrals bonus Health & wellbeing contributions Cycle to Work scheme Free fruit, breakfast cereals and tea & coffee Regular socials and events planned Peer to peer recognition scheme 'bonusly' Enhanced maternity and paternity package Pension Employee Assistance Programme Access to Croud Campus (our bespoke learning and development platform) Life and income protection Medical cash plan Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Account Manager Lead / Lead Account Manager / Lead Relationship Manager / Lead Client Relationship Manager Hybrid working Bath, Edinburgh, or London If you are an experienced Lead Account Manager and have worked your way to the top in Tech, SaaS or FinTech, this is a brilliant opportunity to join a scaling FinTech in the wealth management space. Were looking for a passionate Lead Account Manager to head up an ever-growing account management team. The role. In this pivotal role, you will steer the delivery of our clients customer roadmap. You will take ownership of cultivating relationships with a diverse range of clients across three key segments: large advice firms and consolidators, advicetechs, and established fintechs. Extending beyond account management, you will play a central role in realizing our clients long-term growth plans, overseeing service reviews, and ensuring adherence to governance standards. Collaboration will be key, as youll work closely with the customer success and growth teams to provide a seamless and market-leading customer experience. Your responsibilities. Day to day, you will Build and lead a high-performing team dedicated to understanding and supporting customers across all market segments. Develop and execute strategic account plans tailored to each customer, aligning with both their growth objectives and our business plan requirements. Serve as the voice of our customers, leveraging insights into their business models and growth aspirations to inform future roadmap development. Lead the development of a comprehensive Governance framework, with a focus on automation, and conduct thorough service reviews to drive exceptional customer experiences. Contribute to shaping the organisations long-term customer and growth objectives, collaborating closely with internal teams. Work collaboratively with our customer success team to ensure a cohesive experience for our clients. Assist customers and our launch team in migrating existing business books and identifying new areas of growth through innovative products and services. About you. To succeed, you will need Deep knowledge of the financial advice, financial planning, fintech, wealth management or investment platform sector To demonstrate a solid understanding of how technology can enhance the investing experience. Proven experience in team leadership and a passion for both its rewards and challenges. Exceptional relationship-building skills, coupled with the ability to navigate complex queries. Experience in contract negotiations and commercial modelling. In-depth familiarity with regulatory environments and governance frameworks, including recent legislation such as consumer duty. Proficiency in process automation using low/no code tools. Knowledge and understanding of APIs. In contrast, this Lead Account Manager role isnt right for you if You prefer a highly structured, top-down approach to work. This role offers significant autonomy and requires proactive self-direction. You're uncomfortable with the fast pace of a dynamic environment. You will need to thrive on agility and to think and act quickly. Following through on ideas is not your strong suit. Initiative and accountability, and ambition are attributes our client prizes. You resist change. Embracing uncertainty and adaptability are essential qualities for success in this rapidly evolving organisation. The benefits. On offer is a generous benefits package that includes Generous annual leave, in addition to bank holidays, with an extra day off on your birthday. 3 days (full-time equivalent) per year for Dependant leave. 1 day off annually to volunteer for a registered charity. Length of service awards: 1 month paid sabbatical after 8 years. Employer pension contribution of 6%, along with life assurance. Private medical insurance. Enhanced parental leave and flexible work arrangements to support work-life integration. Up to 500 budget for home office setup. 500 per person learning budget. Opportunity to work abroad for up to 6 weeks per year. Health and wellbeing initiatives, Financial wellbeing focus with access to investment plans and advice schemes. Electric Vehicle scheme available after 12 months of employment. Perkbox membership offering a range of discounts and perks, including free weekly coffee and gym and retail discounts. Cycle to work scheme, saving money on a variety of bikes and accessories. Commitment to continuous learning with free access to over 10,000 online training courses. Help shape the future of finance and customer experience. If you're ready to take on a leadership role in a forward-thinking company, where your contributions make a tangible impact, we encourage you to apply. Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
Apr 18, 2024
Full time
Account Manager Lead / Lead Account Manager / Lead Relationship Manager / Lead Client Relationship Manager Hybrid working Bath, Edinburgh, or London If you are an experienced Lead Account Manager and have worked your way to the top in Tech, SaaS or FinTech, this is a brilliant opportunity to join a scaling FinTech in the wealth management space. Were looking for a passionate Lead Account Manager to head up an ever-growing account management team. The role. In this pivotal role, you will steer the delivery of our clients customer roadmap. You will take ownership of cultivating relationships with a diverse range of clients across three key segments: large advice firms and consolidators, advicetechs, and established fintechs. Extending beyond account management, you will play a central role in realizing our clients long-term growth plans, overseeing service reviews, and ensuring adherence to governance standards. Collaboration will be key, as youll work closely with the customer success and growth teams to provide a seamless and market-leading customer experience. Your responsibilities. Day to day, you will Build and lead a high-performing team dedicated to understanding and supporting customers across all market segments. Develop and execute strategic account plans tailored to each customer, aligning with both their growth objectives and our business plan requirements. Serve as the voice of our customers, leveraging insights into their business models and growth aspirations to inform future roadmap development. Lead the development of a comprehensive Governance framework, with a focus on automation, and conduct thorough service reviews to drive exceptional customer experiences. Contribute to shaping the organisations long-term customer and growth objectives, collaborating closely with internal teams. Work collaboratively with our customer success team to ensure a cohesive experience for our clients. Assist customers and our launch team in migrating existing business books and identifying new areas of growth through innovative products and services. About you. To succeed, you will need Deep knowledge of the financial advice, financial planning, fintech, wealth management or investment platform sector To demonstrate a solid understanding of how technology can enhance the investing experience. Proven experience in team leadership and a passion for both its rewards and challenges. Exceptional relationship-building skills, coupled with the ability to navigate complex queries. Experience in contract negotiations and commercial modelling. In-depth familiarity with regulatory environments and governance frameworks, including recent legislation such as consumer duty. Proficiency in process automation using low/no code tools. Knowledge and understanding of APIs. In contrast, this Lead Account Manager role isnt right for you if You prefer a highly structured, top-down approach to work. This role offers significant autonomy and requires proactive self-direction. You're uncomfortable with the fast pace of a dynamic environment. You will need to thrive on agility and to think and act quickly. Following through on ideas is not your strong suit. Initiative and accountability, and ambition are attributes our client prizes. You resist change. Embracing uncertainty and adaptability are essential qualities for success in this rapidly evolving organisation. The benefits. On offer is a generous benefits package that includes Generous annual leave, in addition to bank holidays, with an extra day off on your birthday. 3 days (full-time equivalent) per year for Dependant leave. 1 day off annually to volunteer for a registered charity. Length of service awards: 1 month paid sabbatical after 8 years. Employer pension contribution of 6%, along with life assurance. Private medical insurance. Enhanced parental leave and flexible work arrangements to support work-life integration. Up to 500 budget for home office setup. 500 per person learning budget. Opportunity to work abroad for up to 6 weeks per year. Health and wellbeing initiatives, Financial wellbeing focus with access to investment plans and advice schemes. Electric Vehicle scheme available after 12 months of employment. Perkbox membership offering a range of discounts and perks, including free weekly coffee and gym and retail discounts. Cycle to work scheme, saving money on a variety of bikes and accessories. Commitment to continuous learning with free access to over 10,000 online training courses. Help shape the future of finance and customer experience. If you're ready to take on a leadership role in a forward-thinking company, where your contributions make a tangible impact, we encourage you to apply. Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.