Help Desk Analyst (IT 1st & 2nd line support) Location: Coventry Head Office Package: Basic Salary up to £28,000 (dependent on experience) + Bonus & Flexible Benefits Package Hours: 37.5 per week (Monday to Friday only) Sector: Packaging distribution The Company We, the UK s largest packaging distributor have an exciting opportunity for an experienced Helpdesk Support Analyst to join our IT team based at our Head Office. We are a committed equal opportunities employer that champions dignity in the workplace. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Our central IT department prides itself on providing first class support to the wider business group. The Help Desk Analyst role Working as a key member of our Head Office based business solutions team, this is a hands-on, fast-paced help desk role, providing technical support to all our users based across 30+ sites UK wide. As such, you will be the first point of contact via phone, email, and our customer portal, required to manage internal customer liaison, pro-active feedback and responding to customer queries from ticket creation through to resolution. You must be willing to participate in a shift rota system to cover operational helpdesk hours (6am 5.30pm, Mon - Fri) and key duties will include Providing 1st/2nd line technical support in line with the business-driven SLAs Triage of Support Calls Trouble shooting, diagnosing, and resolving of application & hardware Assignment and follow-up with 2nd Line Application Support Engineers, Development Leads, and third parties where necessary Flagging common issues for problem investigation and resolution Linking of recurring Incidents to open Problems Daily/weekly monitoring checks on customer systems as per schedule Logging and organising hardware maintenance incidents with third party vendors Recurring activity / data requests from customers Creating and championing Knowledge for common issues Occasional site visits (UK wide) to provide on the ground support Maintaining system and operational documentation Executing administration tasks Data and asset management (mobile phones, iPads, laptops) Hardware diagnosis Laptop and mobile phone configuration Support of company ERP system Maintaining and reviewing the ticket-log database managing ticket status and escalating priority calls as appropriate Utilizing agency and third-party resources Do you have the correct profile? Please note we are seeking an experienced IT help desk support analyst on this occasion, so please only apply if you have 6-12 months relevant IT support/helpdesk experience. Ideally, this prior experience will already have seen you touch on many of the duties listed above (so you can hit the ground running with us). We are also seeking someone to join us who will be happy to embrace this challenge & commit at this level for at least 18 months and actively master the role inside out . Whilst we do actively promote from within, opportunities for advancement would only be forthcoming after this period of acclimatization. Please note, our role does require occasional site visits during the year (we have locations UK wide), so you must be prepared to support and participate in these as required. Having your own UK valid driving license is therefore essential to be considered. In addition, you will also ideally meet the following criteria You should have excellent customer service, strong problem-solving skills, an analytical mind, and an excellent IT technical background Due to the nature of tasks involved, security and confidentiality are paramount; an ability to work in a discreet and confidential manner is essential You should have experience of supporting Windows Server 2012, Windows 7, 8 & 10 Must have excellent skills in the Microsoft Stack (Microsoft 365, including Office Apps, Teams, SharePoint, Intune) Knowledge Local Area Networks, Wide Area Networks and Wi-Fi would be an advantage but not essential A desire to learn and embrace new technologies and a can do approach is essential We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme Geographical salary weighting available at certain specific locations Free parking at most of our site locations Annual (company paid) volunteering day Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Long service awards (5-40 years) Charitable giving options Financial support with eye-tests/purchasing glasses (DSE users only) O2 Mobile discount scheme (up to 25% off) Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies) Macfarlane Group is dedicated to maximizing every employee s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement. How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports hybrid working where possible and we often conduct our first stage interviews via video. To make an application please simply click apply ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE
Mar 28, 2024
Full time
Help Desk Analyst (IT 1st & 2nd line support) Location: Coventry Head Office Package: Basic Salary up to £28,000 (dependent on experience) + Bonus & Flexible Benefits Package Hours: 37.5 per week (Monday to Friday only) Sector: Packaging distribution The Company We, the UK s largest packaging distributor have an exciting opportunity for an experienced Helpdesk Support Analyst to join our IT team based at our Head Office. We are a committed equal opportunities employer that champions dignity in the workplace. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Our central IT department prides itself on providing first class support to the wider business group. The Help Desk Analyst role Working as a key member of our Head Office based business solutions team, this is a hands-on, fast-paced help desk role, providing technical support to all our users based across 30+ sites UK wide. As such, you will be the first point of contact via phone, email, and our customer portal, required to manage internal customer liaison, pro-active feedback and responding to customer queries from ticket creation through to resolution. You must be willing to participate in a shift rota system to cover operational helpdesk hours (6am 5.30pm, Mon - Fri) and key duties will include Providing 1st/2nd line technical support in line with the business-driven SLAs Triage of Support Calls Trouble shooting, diagnosing, and resolving of application & hardware Assignment and follow-up with 2nd Line Application Support Engineers, Development Leads, and third parties where necessary Flagging common issues for problem investigation and resolution Linking of recurring Incidents to open Problems Daily/weekly monitoring checks on customer systems as per schedule Logging and organising hardware maintenance incidents with third party vendors Recurring activity / data requests from customers Creating and championing Knowledge for common issues Occasional site visits (UK wide) to provide on the ground support Maintaining system and operational documentation Executing administration tasks Data and asset management (mobile phones, iPads, laptops) Hardware diagnosis Laptop and mobile phone configuration Support of company ERP system Maintaining and reviewing the ticket-log database managing ticket status and escalating priority calls as appropriate Utilizing agency and third-party resources Do you have the correct profile? Please note we are seeking an experienced IT help desk support analyst on this occasion, so please only apply if you have 6-12 months relevant IT support/helpdesk experience. Ideally, this prior experience will already have seen you touch on many of the duties listed above (so you can hit the ground running with us). We are also seeking someone to join us who will be happy to embrace this challenge & commit at this level for at least 18 months and actively master the role inside out . Whilst we do actively promote from within, opportunities for advancement would only be forthcoming after this period of acclimatization. Please note, our role does require occasional site visits during the year (we have locations UK wide), so you must be prepared to support and participate in these as required. Having your own UK valid driving license is therefore essential to be considered. In addition, you will also ideally meet the following criteria You should have excellent customer service, strong problem-solving skills, an analytical mind, and an excellent IT technical background Due to the nature of tasks involved, security and confidentiality are paramount; an ability to work in a discreet and confidential manner is essential You should have experience of supporting Windows Server 2012, Windows 7, 8 & 10 Must have excellent skills in the Microsoft Stack (Microsoft 365, including Office Apps, Teams, SharePoint, Intune) Knowledge Local Area Networks, Wide Area Networks and Wi-Fi would be an advantage but not essential A desire to learn and embrace new technologies and a can do approach is essential We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme Geographical salary weighting available at certain specific locations Free parking at most of our site locations Annual (company paid) volunteering day Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Long service awards (5-40 years) Charitable giving options Financial support with eye-tests/purchasing glasses (DSE users only) O2 Mobile discount scheme (up to 25% off) Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies) Macfarlane Group is dedicated to maximizing every employee s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement. How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports hybrid working where possible and we often conduct our first stage interviews via video. To make an application please simply click apply ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey / hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Mar 27, 2024
Full time
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey / hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey / hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Mar 27, 2024
Contractor
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey / hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Location: Home based
Hours: 37.5 hours per week
Salary: £30,000-35,000 per annum (dependent on experience)
Are you looking to join a vibrant, diverse, family-orientated business that believes in putting their people first?
Kuro Health has a portfolio of businesses specialising in insurance, legal and healthcare sectors and supported by best practice in terms of clinical governance and technology platforms. It is a company founded upon independent medical opinion and a flexible service ethos.
Work flexibly from home, with occasional visits required to our office locations and for training and workshops. Or alternatively choose a hybrid approach if you live near to one of the local business unit offices.
Our benefits package includes 5 % employer matched pension, up to 35 days paid holiday (inc. bank holidays and subject to length of service increments) as well as the option to buy additional leave. We are supportive of flexible working arrangements, offer enhanced maternity & paternity, a medical cash plan, counselling helpline and cycle to work scheme.
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We are a Disability Confident employer and we actively promote equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Key Purpose:
Kuro Health Services are looking for a technical analyst to join their small delivery team creating and maintaining solutions across the Group.
The group have invested in an integration-as-a-service platform which provides a low code user interface for mapping data and configuring associated business rules and logic for integrations. Initially the role holder will be focussed on learning the platform in order to build integrations before handing over both the integrations and the mapping into the business units.
In future the role will develop into wider support for the applications and databases in use across the group in line with the role holder’s personal development aspirations and the group roadmap.
This is a development role. This role would ideally suit someone with an analytical mindset who has experience either as a technical analyst, CRM administrator, systems configuration or has a background in computer science or similar looking to develop their skills in hands-on technical system configuration with a view to moving in future into a developer role.
Responsibilities
Work as part of the Integration Squad developing integrations for key customers through the new integration platform, including data mapping and logic.
Use the training materials and online resources to continually upskill on the integration platform to understand how we get the best out of it.
Upskill and support other users on how to configure new data integrations through the platform.
Create any application/ system documentation and training materials, including user manuals, procedures and definitions for the data dictionary required for internal controls and to allow the business units to maintain their own integrations.
Undertake unit and system testing for integrations.
Attend daily stand-ups and communicate the status of own tickets and any blockers. Support other members of the squad as required to ensure work is progressed as quickly and efficiently as possible.
Pick up other small change requests and SOWs created by the business across other group platforms or reporting with support from the lead developer.
Work to all development and data standards required by the business.
Experience
Understanding of development processes, integrations, and integration structures.
Knowledge of any one of the ETL (Extraction Transformation and Loading) tools.
Experience of configuring low code/ no code platforms. This could be Microsoft solutions such as PowerApps, Power Automate or Dynamics or any other proprietary or market platforms.
Data mapping techniques or data interchange formats
Basics of SQL (Query, Views, Stored Procedures etc.)
Knowledge of scripting language such as JavaScript or any of the programming language such as Java/ C# (Beneficial)
As this is a role within our IT & Change function, there may be an occasional requirement for out of hours or weekend support, and/or travel to one of our office locations across the UK.
You will also be expected to assist in other areas of the IT team that are not outlined in this job description as required. You would be fully supported.
Skills/Behaviours
Good clear written and verbal communication skills.
Ability to take routine decisions within role and refer non-standard matters upwards for direction.
Able to effectively manage a portfolio of core tasks and responsibility and prioritise own work accordingly.
Strong logical thinking and problem-solving skills.
Good critical thinking skills and an open-minded mentality for new ideas.
Collaborative and works well as part of a team.
Proactive, works to own initiative.
Innovative, constantly looking for new opportunities and solutions.
Dec 18, 2023
Full time
Location: Home based
Hours: 37.5 hours per week
Salary: £30,000-35,000 per annum (dependent on experience)
Are you looking to join a vibrant, diverse, family-orientated business that believes in putting their people first?
Kuro Health has a portfolio of businesses specialising in insurance, legal and healthcare sectors and supported by best practice in terms of clinical governance and technology platforms. It is a company founded upon independent medical opinion and a flexible service ethos.
Work flexibly from home, with occasional visits required to our office locations and for training and workshops. Or alternatively choose a hybrid approach if you live near to one of the local business unit offices.
Our benefits package includes 5 % employer matched pension, up to 35 days paid holiday (inc. bank holidays and subject to length of service increments) as well as the option to buy additional leave. We are supportive of flexible working arrangements, offer enhanced maternity & paternity, a medical cash plan, counselling helpline and cycle to work scheme.
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We are a Disability Confident employer and we actively promote equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Key Purpose:
Kuro Health Services are looking for a technical analyst to join their small delivery team creating and maintaining solutions across the Group.
The group have invested in an integration-as-a-service platform which provides a low code user interface for mapping data and configuring associated business rules and logic for integrations. Initially the role holder will be focussed on learning the platform in order to build integrations before handing over both the integrations and the mapping into the business units.
In future the role will develop into wider support for the applications and databases in use across the group in line with the role holder’s personal development aspirations and the group roadmap.
This is a development role. This role would ideally suit someone with an analytical mindset who has experience either as a technical analyst, CRM administrator, systems configuration or has a background in computer science or similar looking to develop their skills in hands-on technical system configuration with a view to moving in future into a developer role.
Responsibilities
Work as part of the Integration Squad developing integrations for key customers through the new integration platform, including data mapping and logic.
Use the training materials and online resources to continually upskill on the integration platform to understand how we get the best out of it.
Upskill and support other users on how to configure new data integrations through the platform.
Create any application/ system documentation and training materials, including user manuals, procedures and definitions for the data dictionary required for internal controls and to allow the business units to maintain their own integrations.
Undertake unit and system testing for integrations.
Attend daily stand-ups and communicate the status of own tickets and any blockers. Support other members of the squad as required to ensure work is progressed as quickly and efficiently as possible.
Pick up other small change requests and SOWs created by the business across other group platforms or reporting with support from the lead developer.
Work to all development and data standards required by the business.
Experience
Understanding of development processes, integrations, and integration structures.
Knowledge of any one of the ETL (Extraction Transformation and Loading) tools.
Experience of configuring low code/ no code platforms. This could be Microsoft solutions such as PowerApps, Power Automate or Dynamics or any other proprietary or market platforms.
Data mapping techniques or data interchange formats
Basics of SQL (Query, Views, Stored Procedures etc.)
Knowledge of scripting language such as JavaScript or any of the programming language such as Java/ C# (Beneficial)
As this is a role within our IT & Change function, there may be an occasional requirement for out of hours or weekend support, and/or travel to one of our office locations across the UK.
You will also be expected to assist in other areas of the IT team that are not outlined in this job description as required. You would be fully supported.
Skills/Behaviours
Good clear written and verbal communication skills.
Ability to take routine decisions within role and refer non-standard matters upwards for direction.
Able to effectively manage a portfolio of core tasks and responsibility and prioritise own work accordingly.
Strong logical thinking and problem-solving skills.
Good critical thinking skills and an open-minded mentality for new ideas.
Collaborative and works well as part of a team.
Proactive, works to own initiative.
Innovative, constantly looking for new opportunities and solutions.