Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 18, 2024
Contractor
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
Apr 18, 2024
Full time
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
Role: IT 2nd Line Engineer Location: Birmingham Salary: Up to 30,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions as well as project delivery and on-sire support. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: IT 2nd Line Engineer Location: Birmingham Salary: Up to 30,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions as well as project delivery and on-sire support. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
A superb opportunity to join a growing and highly successful businesses on the outskirts of Chelmsford. This is an all round senior IT role supporting a multisite business and working as part of a close-knit team.We are looking for a strong all round IT professional with a hands on approach. Key Responsibilities Provide 1st, 2nd and 3rd line technical support for hardware and software issues. Be a point of escalation for support desk. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Provide on-site support for construction sites as and when required. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical exerience - We are lookign for some not all of this! Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Virtualisation troubleshooting (HyperV). Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced Intune / MDM, Autopilot. Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL We are looking for a good communicator with commercial awareness and negotiation skills. Excellent general hardware/software troubleshooting and problem-solving skills.On offer is a superb salary plus very good benefits. The role is offered with some hybrid working (3-4 days on site).
Apr 16, 2024
Full time
A superb opportunity to join a growing and highly successful businesses on the outskirts of Chelmsford. This is an all round senior IT role supporting a multisite business and working as part of a close-knit team.We are looking for a strong all round IT professional with a hands on approach. Key Responsibilities Provide 1st, 2nd and 3rd line technical support for hardware and software issues. Be a point of escalation for support desk. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Provide on-site support for construction sites as and when required. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical exerience - We are lookign for some not all of this! Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Virtualisation troubleshooting (HyperV). Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced Intune / MDM, Autopilot. Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL We are looking for a good communicator with commercial awareness and negotiation skills. Excellent general hardware/software troubleshooting and problem-solving skills.On offer is a superb salary plus very good benefits. The role is offered with some hybrid working (3-4 days on site).
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 16, 2024
Full time
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Role: IT 2nd Line Engineer Location: Birmingham Salary: £35,000 - £40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK.With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested!If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 15, 2024
Full time
Role: IT 2nd Line Engineer Location: Birmingham Salary: £35,000 - £40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK.With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested!If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer. Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations. Key Responsibilities Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues. Be a point of escalation for support desk Root cause analysis specialist. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical Skills (Don't worry if you don't have all the below!) Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. Printix, Mimecast, construction specific software advantageous. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Advanced virtualisation troubleshooting (HyperV). Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced firewall troubleshooting Advanced Intune / MDM, Autopilot. Antivirus (Microsoft Defender). Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL. Microsoft certifications along with ITIL foundation accredited. Location - Chelmsford Budget - £45-53k + Discretionary Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 15, 2024
Full time
IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer. Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations. Key Responsibilities Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues. Be a point of escalation for support desk Root cause analysis specialist. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical Skills (Don't worry if you don't have all the below!) Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. Printix, Mimecast, construction specific software advantageous. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Advanced virtualisation troubleshooting (HyperV). Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced firewall troubleshooting Advanced Intune / MDM, Autopilot. Antivirus (Microsoft Defender). Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL. Microsoft certifications along with ITIL foundation accredited. Location - Chelmsford Budget - £45-53k + Discretionary Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Role: IT 2nd Line Engineer Location: Birmingham Salary: 35,000 - 40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 15, 2024
Full time
Role: IT 2nd Line Engineer Location: Birmingham Salary: 35,000 - 40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st 2nd Line/Desktop Support Engineer/O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st 2nd Line Engineer to work a hands-on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. You will have a passion to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management. Key Tech skills. . O365 . VMware/Hyper V . Server/Exchange . Windows Salary on offer is between £35-c£40k per annum
Apr 14, 2024
Full time
1st 2nd Line/Desktop Support Engineer/O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st 2nd Line Engineer to work a hands-on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. You will have a passion to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management. Key Tech skills. . O365 . VMware/Hyper V . Server/Exchange . Windows Salary on offer is between £35-c£40k per annum
IT Support Analyst / Desktop Support Analyst - 1st & 2nd Line Support, Win10, MS Office, Windows Server 2016, AD/GP, MS Office 365, LAN/Wireless, Permanent, Central London/South West London, £30k - £35k (Negotiable on sklls and/or experience) +Benefits. Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016 / Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage. You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. We are searching for an individual who wants to grow with the company, utilise their existing 1st & 2nd line support experience to make a valuable contribution and develop your skills and experience with a view to promotion as this growing construction business develops its IT department and service offering. This is an excellent opportunity to join a rapidly growing company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
Nov 18, 2021
Full time
IT Support Analyst / Desktop Support Analyst - 1st & 2nd Line Support, Win10, MS Office, Windows Server 2016, AD/GP, MS Office 365, LAN/Wireless, Permanent, Central London/South West London, £30k - £35k (Negotiable on sklls and/or experience) +Benefits. Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016 / Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage. You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. We are searching for an individual who wants to grow with the company, utilise their existing 1st & 2nd line support experience to make a valuable contribution and develop your skills and experience with a view to promotion as this growing construction business develops its IT department and service offering. This is an excellent opportunity to join a rapidly growing company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
The IT Support Engineer will assist the IT team with various 1st - 2nd line duties along with ongoing IT projects. Azure Cloud knowledge will be beneficial. Client Details Our client are a Manufacturing and production business based in Melksham. Description The IT Support Engineer in Melksham will be involved in: General desktop and office IT equipment troubleshooting Virtual Server configuration Laptop/PC workstation set-up and configuration O365 administration, Teams, Sharepoint, OneDrive Internal software and hardware deployment Liaising with 3rd party service providers Carry out system auditing and maintenance Creating and maintaining IT system related procedures, guides, and user documentation New starter and leaver administration Profile You will have a proven track record with the following: Microsoft Windows 7, 8, 8.1, 10, Server 2012, 2016 Exchange Online, Azure Active Directory, O365 including Teams, OneDrive, SharePoint Online Data Centre and Cloud based infrastructure LAN, network maintenance and configuration Supporting multiple sites with large amount of users Job Offer Day rate of £200 - £220 Inside IR35 Up to 3 months Working days are Monday to Friday - some flexibility to work from home On site parking
Nov 04, 2021
Seasonal
The IT Support Engineer will assist the IT team with various 1st - 2nd line duties along with ongoing IT projects. Azure Cloud knowledge will be beneficial. Client Details Our client are a Manufacturing and production business based in Melksham. Description The IT Support Engineer in Melksham will be involved in: General desktop and office IT equipment troubleshooting Virtual Server configuration Laptop/PC workstation set-up and configuration O365 administration, Teams, Sharepoint, OneDrive Internal software and hardware deployment Liaising with 3rd party service providers Carry out system auditing and maintenance Creating and maintaining IT system related procedures, guides, and user documentation New starter and leaver administration Profile You will have a proven track record with the following: Microsoft Windows 7, 8, 8.1, 10, Server 2012, 2016 Exchange Online, Azure Active Directory, O365 including Teams, OneDrive, SharePoint Online Data Centre and Cloud based infrastructure LAN, network maintenance and configuration Supporting multiple sites with large amount of users Job Offer Day rate of £200 - £220 Inside IR35 Up to 3 months Working days are Monday to Friday - some flexibility to work from home On site parking
Field Support Engineer - Wakefield - £27-30k Are you looking to work for one of the UK's leading providers of transportation? We have an exciting opportunity for an experienced Field support engineer with a good level of experience dealing with customers daily looking to work for a highly recognised transportation provider, starting ASAP, paying up to £35,000 per annum! Responsibilities * Manage incidents assigned to you and pickup unassigned tickets. * You will provide a good first-time fix rate. * Provide troubleshooting and resolution to hardware problems Lap-tops/Desktops/Printers/Network equipment. * You will provide troubleshooting and resolution to software problems. * Provide 2nd and 3rd line network support of the Meraki solution. * Assist with the creation and development of standards and procedures, * Contribute to the creation of support documentation and Knowledge articles * Perform simple security administration tasks and maintain relevant records and documentation. * You will lead by example, providing excellent customer service representing IT Services. * You will have an excellent work ethic and develop great working relationships with the end user. * You will develop great working relationships with your team and the wider T&S . Skills and experience) * Previous Field Support or 1st Line/2nd line and Support experience (Essential) * Windows 10 (Essential) * Windows 2008, 2012 Server (Desirable) * Active Directory (Essential) * Knowledge of office O365 platform and basic understanding of cloud technology (Desirable) * Managing PC, Mobile Technology and Laptops Setup and Deployment (Essential) * Microsoft Office (Essential) * Basic Networking and Routing- LAN/WAN/Wi-Fi/TCPIP (Essential) * Excellent communication & interpersonal skills (Essential) * Strong customer service and troubleshooting skills (Essential) Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 07, 2021
Full time
Field Support Engineer - Wakefield - £27-30k Are you looking to work for one of the UK's leading providers of transportation? We have an exciting opportunity for an experienced Field support engineer with a good level of experience dealing with customers daily looking to work for a highly recognised transportation provider, starting ASAP, paying up to £35,000 per annum! Responsibilities * Manage incidents assigned to you and pickup unassigned tickets. * You will provide a good first-time fix rate. * Provide troubleshooting and resolution to hardware problems Lap-tops/Desktops/Printers/Network equipment. * You will provide troubleshooting and resolution to software problems. * Provide 2nd and 3rd line network support of the Meraki solution. * Assist with the creation and development of standards and procedures, * Contribute to the creation of support documentation and Knowledge articles * Perform simple security administration tasks and maintain relevant records and documentation. * You will lead by example, providing excellent customer service representing IT Services. * You will have an excellent work ethic and develop great working relationships with the end user. * You will develop great working relationships with your team and the wider T&S . Skills and experience) * Previous Field Support or 1st Line/2nd line and Support experience (Essential) * Windows 10 (Essential) * Windows 2008, 2012 Server (Desirable) * Active Directory (Essential) * Knowledge of office O365 platform and basic understanding of cloud technology (Desirable) * Managing PC, Mobile Technology and Laptops Setup and Deployment (Essential) * Microsoft Office (Essential) * Basic Networking and Routing- LAN/WAN/Wi-Fi/TCPIP (Essential) * Excellent communication & interpersonal skills (Essential) * Strong customer service and troubleshooting skills (Essential) Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
Oct 29, 2018
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
Oct 29, 2018
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)