About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
IT Infrastructure Manager Main Purpose of the Role: The Infrastructure Manager plays a pivotal role in the day-to-day management of IT systems across a group of companies comprising 30 retail branches, 4 distribution warehouses, and multiple website brands. This role supports the Head of IT in implementing strategic plans and policies to meet the evolving needs of our business. Primary Responsibilities: Assume a leadership role in all infrastructure matters, maintaining a hands-on approach while liaising with suppliers. Ensure high levels of supportability by applying consistent standards and common practices across all sites regarding equipment and configuration. Regularly assess changing needs, research technology trends, and evaluate suppliers, creating proposals for review with the Head of IT. Collaborate with Desktop Support Analyst(s), scheduling work, overseeing deliverables, and providing assistance, including covering 1st/2nd level support when required. Perform hands-on maintenance and configuration of IAAS services via Azure and AWS. Act as an escalation point for infrastructure incidents as needed. Foster relationships with third-party suppliers to guarantee service quality and manage issue resolution. Oversee licensing to maintain optimal levels, ensuring that the organization is neither under-licensed nor over-licensed for any specific product, especially subscription services. Maintain a robust business continuity posture, covering network security and backup procedures. Ensure department documentation is consistently updated, and equipment is properly recorded, protected, and suitable for its intended purpose. Knowledge and Skills: A minimum of 5 years of previous experience in a similar infrastructure-oriented role, ideally within a retail environment. Strong communication skills, with the ability to describe technical issues in non-technical terms to staff members and senior management. Proficiency in Windows server, Office 365, and related services. Hands-on experience with hardware, patch panels, switches, and routers. Knowledge of networking, telephony, printing, and cloud technologies. Possession of a full clean UK driving license and willingness to use one's own vehicle when necessary. Good understanding and/or experience of cloud-based enabling technologies such as firewalls, email systems, web hosting, DNS maintenance, VPN, etc. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
IT Infrastructure Manager Main Purpose of the Role: The Infrastructure Manager plays a pivotal role in the day-to-day management of IT systems across a group of companies comprising 30 retail branches, 4 distribution warehouses, and multiple website brands. This role supports the Head of IT in implementing strategic plans and policies to meet the evolving needs of our business. Primary Responsibilities: Assume a leadership role in all infrastructure matters, maintaining a hands-on approach while liaising with suppliers. Ensure high levels of supportability by applying consistent standards and common practices across all sites regarding equipment and configuration. Regularly assess changing needs, research technology trends, and evaluate suppliers, creating proposals for review with the Head of IT. Collaborate with Desktop Support Analyst(s), scheduling work, overseeing deliverables, and providing assistance, including covering 1st/2nd level support when required. Perform hands-on maintenance and configuration of IAAS services via Azure and AWS. Act as an escalation point for infrastructure incidents as needed. Foster relationships with third-party suppliers to guarantee service quality and manage issue resolution. Oversee licensing to maintain optimal levels, ensuring that the organization is neither under-licensed nor over-licensed for any specific product, especially subscription services. Maintain a robust business continuity posture, covering network security and backup procedures. Ensure department documentation is consistently updated, and equipment is properly recorded, protected, and suitable for its intended purpose. Knowledge and Skills: A minimum of 5 years of previous experience in a similar infrastructure-oriented role, ideally within a retail environment. Strong communication skills, with the ability to describe technical issues in non-technical terms to staff members and senior management. Proficiency in Windows server, Office 365, and related services. Hands-on experience with hardware, patch panels, switches, and routers. Knowledge of networking, telephony, printing, and cloud technologies. Possession of a full clean UK driving license and willingness to use one's own vehicle when necessary. Good understanding and/or experience of cloud-based enabling technologies such as firewalls, email systems, web hosting, DNS maintenance, VPN, etc. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Apr 19, 2024
Full time
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Role: Senior Field Engineer (Server) Salary: £29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Belfast MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
Apr 19, 2024
Full time
Role: Senior Field Engineer (Server) Salary: £29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Belfast MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market.This role sits within our Cloud Delivery team, which is responsible for the delivery of infrastructure, SaaS and platform technologies to our clients. It's a talented team of engineers, who are involved in every aspect of testing and deploying complex technical solutions.You'll be reporting to the Cloud Delivery Team Leader, a key focus of the Enterprise Cloud Engineer role will be to deliver infrastructure, and platform technologies to our clients. You will be contributing to the project delivery and support solution architects and consultants when planning and scoping work.The Enterprise Cloud Engineer is customer-facing and you will be expected to engage with external customers confidently and with passion. Although we need you to be technically adept, it is as important that every client feels we have given them 100% every time.You will need strong technical skills with VMware Hypervisors and Microsoft server technologies/deployments. If you have a strong understanding of virtualisation technologies we'd love to hear from you. We expect candidates to have extensive experience working with Microsoft Windows Server services and in-depth knowledge of VMWare vSphere/ VMWare vCloud Director / Networking (Palo Alto) / Storage and Cloud Security.For this role candidates should have an in depth knowledge of core IT systems such as Active Directory, DHCP, Group Policy, Failover Clustering, Window server and desktop.Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fits what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Apr 19, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market.This role sits within our Cloud Delivery team, which is responsible for the delivery of infrastructure, SaaS and platform technologies to our clients. It's a talented team of engineers, who are involved in every aspect of testing and deploying complex technical solutions.You'll be reporting to the Cloud Delivery Team Leader, a key focus of the Enterprise Cloud Engineer role will be to deliver infrastructure, and platform technologies to our clients. You will be contributing to the project delivery and support solution architects and consultants when planning and scoping work.The Enterprise Cloud Engineer is customer-facing and you will be expected to engage with external customers confidently and with passion. Although we need you to be technically adept, it is as important that every client feels we have given them 100% every time.You will need strong technical skills with VMware Hypervisors and Microsoft server technologies/deployments. If you have a strong understanding of virtualisation technologies we'd love to hear from you. We expect candidates to have extensive experience working with Microsoft Windows Server services and in-depth knowledge of VMWare vSphere/ VMWare vCloud Director / Networking (Palo Alto) / Storage and Cloud Security.For this role candidates should have an in depth knowledge of core IT systems such as Active Directory, DHCP, Group Policy, Failover Clustering, Window server and desktop.Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fits what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Position: Information Security Lead Salary: £59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 18, 2024
Full time
Position: Information Security Lead Salary: £59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Position: Information Security Lead Salary: 59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 18, 2024
Full time
Position: Information Security Lead Salary: 59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Our client is a highly successful IT and data centre service provider that operates predominantly with multinational enterprises, data centre operators and channel partners. Most of our client's work is in the South-East however this does extend internationally, into Europe, America, and Asia. Our client has a well-established brand and standing within the industry and a reputation for delivering outstanding services and quality. You will report to the PMO Manager and will be working closely with the sales, operations and project management team, the position plans a key role in the coordination, management, financial reporting and delivery of all our clients services and growth. The role requires the Technical Project Manager (TPM) to effectively manage the implementation of client projects working both with the The TPM will be the face of our client and also some of their partner companies and has to be authorative, flexible, resourcesful, highly motivated and an effective team player to succeed. You must be able to prioritise effectively by having a methodical, detailed orientated approach to work and an ability to meet targets and deadlines. Project management will involve working directly with clients both face to face and remotely, you must be confident using video conferencing and sharing tools. Our TPMs must be able to own, manage, visualise and deliver the full life cycle project management experience to our clients, from project initiation to project closure. To do this we expect you to be qualified or highly experienced with the use of formal project management methodologies. The TPM role is a hybrid role based in Chelmsford but involves travel to client and data centre sites to actively participate, manage, lead and work with client and internal teams as required. Requirements Experience, Knowledge and background Experienced in a wide base of technologies, especially knowledge of data centre, office based, server, storage and network infrastructures and an appetite to learn, stay up to date and keep skills and knowledge current and relevant. A solid background (preferably hands on) in all aspects of data centres and the equipment that is in them from rack layouts and patch schedules, to overhead containment and structured cabling layouts. Service delivery, installation and implementation exposure and knowledge are key. Experience of budgeting and forecasting and managing milestones, quality standards and formal change management. Managing partner/suppliers/clients. You will have direct ownership of the customer relationship during the project and must be able to manage scope and work across global teams in multiple time zones Project Exposure Requirements: End to End Project Management (3 + years) Data Centre Audits, Migrations, Commissioning and Decommissioning Asset and cable/connectivity auditing Data Centre IMACs and general maintenance Office tech builds/moves, expansion and consolidations End of Life/ Hardware Refreshes across Network, Server, Storage WAN/ LAN Connectivity (CISCO, 3rd Party Carriers), Customer Extranet and B2B Networks Wireless networks Desktop Transformation and PC Hardware Refresh Structured Cabling architecture, installation and testing Technical Design Relevant Skills and Qualifications Be an excellent communicator both written and verbally and be able to explain and describe complex information without ambiguity. Must be able to effectively listen and communicate with clients to manage, explain and understand technical, business and process drivers within a project and ensure key messages and information are fully understood and conveyed. Understand revenue models, P&L, and cost-to-completion projections. Creation and management of project documentation, reports and information (status reports, technical designs, communications plans, etc.) Outlook, Internet, Office suite, UC tools, cloud-based apps and especially Microsoft Excel skills, must be extremely good. We are a technology company and so must show leadership, confidence and fluency in picking up new technologies and systems quickly and using them to our advantage. IT Project Management with strong and broad understanding of IT infrastructure, theories, principles, and practices and the inter-dependencies of the servers, networks, storage, firewalls and other supporting services. PMP/Prince2/Agile qualifications and experience and an understanding of ITIL service management principles plus a knowledge of Microsoft Projects would be an advantage. Create and execute project work plans and revise as appropriate to meet changing client needs and requirements. Foster and ensure excellent communication between all parties of the projects and ensure regular reporting, stage management and review. Work closely with the clients and project management team to understand project requirements and lead on proposal efforts, including definition of deliverables, completing project scoping and assessments. Effectively apply appropriate methodology and enforce project standards and know when to escalate to resolves issues in a timely fashion Minimise exposure and risk on projects by managing issues, risk, change and project budget with timely analysis and forecasting Initiate project reviews, identify and actively share lessons learned with team members and other team members. Clean driving licence.
Apr 18, 2024
Full time
Our client is a highly successful IT and data centre service provider that operates predominantly with multinational enterprises, data centre operators and channel partners. Most of our client's work is in the South-East however this does extend internationally, into Europe, America, and Asia. Our client has a well-established brand and standing within the industry and a reputation for delivering outstanding services and quality. You will report to the PMO Manager and will be working closely with the sales, operations and project management team, the position plans a key role in the coordination, management, financial reporting and delivery of all our clients services and growth. The role requires the Technical Project Manager (TPM) to effectively manage the implementation of client projects working both with the The TPM will be the face of our client and also some of their partner companies and has to be authorative, flexible, resourcesful, highly motivated and an effective team player to succeed. You must be able to prioritise effectively by having a methodical, detailed orientated approach to work and an ability to meet targets and deadlines. Project management will involve working directly with clients both face to face and remotely, you must be confident using video conferencing and sharing tools. Our TPMs must be able to own, manage, visualise and deliver the full life cycle project management experience to our clients, from project initiation to project closure. To do this we expect you to be qualified or highly experienced with the use of formal project management methodologies. The TPM role is a hybrid role based in Chelmsford but involves travel to client and data centre sites to actively participate, manage, lead and work with client and internal teams as required. Requirements Experience, Knowledge and background Experienced in a wide base of technologies, especially knowledge of data centre, office based, server, storage and network infrastructures and an appetite to learn, stay up to date and keep skills and knowledge current and relevant. A solid background (preferably hands on) in all aspects of data centres and the equipment that is in them from rack layouts and patch schedules, to overhead containment and structured cabling layouts. Service delivery, installation and implementation exposure and knowledge are key. Experience of budgeting and forecasting and managing milestones, quality standards and formal change management. Managing partner/suppliers/clients. You will have direct ownership of the customer relationship during the project and must be able to manage scope and work across global teams in multiple time zones Project Exposure Requirements: End to End Project Management (3 + years) Data Centre Audits, Migrations, Commissioning and Decommissioning Asset and cable/connectivity auditing Data Centre IMACs and general maintenance Office tech builds/moves, expansion and consolidations End of Life/ Hardware Refreshes across Network, Server, Storage WAN/ LAN Connectivity (CISCO, 3rd Party Carriers), Customer Extranet and B2B Networks Wireless networks Desktop Transformation and PC Hardware Refresh Structured Cabling architecture, installation and testing Technical Design Relevant Skills and Qualifications Be an excellent communicator both written and verbally and be able to explain and describe complex information without ambiguity. Must be able to effectively listen and communicate with clients to manage, explain and understand technical, business and process drivers within a project and ensure key messages and information are fully understood and conveyed. Understand revenue models, P&L, and cost-to-completion projections. Creation and management of project documentation, reports and information (status reports, technical designs, communications plans, etc.) Outlook, Internet, Office suite, UC tools, cloud-based apps and especially Microsoft Excel skills, must be extremely good. We are a technology company and so must show leadership, confidence and fluency in picking up new technologies and systems quickly and using them to our advantage. IT Project Management with strong and broad understanding of IT infrastructure, theories, principles, and practices and the inter-dependencies of the servers, networks, storage, firewalls and other supporting services. PMP/Prince2/Agile qualifications and experience and an understanding of ITIL service management principles plus a knowledge of Microsoft Projects would be an advantage. Create and execute project work plans and revise as appropriate to meet changing client needs and requirements. Foster and ensure excellent communication between all parties of the projects and ensure regular reporting, stage management and review. Work closely with the clients and project management team to understand project requirements and lead on proposal efforts, including definition of deliverables, completing project scoping and assessments. Effectively apply appropriate methodology and enforce project standards and know when to escalate to resolves issues in a timely fashion Minimise exposure and risk on projects by managing issues, risk, change and project budget with timely analysis and forecasting Initiate project reviews, identify and actively share lessons learned with team members and other team members. Clean driving licence.
IT Project Engineer, Team Leader Location: Field Based - Mainly Hampshire, into South and Central London, and surrounding areas Salary: £35k-£40k, DOE + Benefits + Profit share Contract: Full time, Permanent Hours: 37.5 hours per week We will offer you: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Company car including private use or additional £4k PA + mileage Join us as an IT Project Engineer, Team Leader Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role This is a fantastic career opportunity for an IT Engineer with technical experience of installing and upgrading Server, Desktop and Network infrastructure as part of a project team. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having very strong face to face communication and customer service skills. We provide outsourced IT service and solutions to the NHS, so experience working in this type of environment is beneficial. The candidate would ideally be based in the Hampshire region for best access to customers locations. Given the nature of our projects the candidate could be required to travel and work in areas such as Hampshire, London, Surrey & Dorset. Mileage will be paid at approved Mileage rates set by GOV UK What you will do In this role you will be a point of escalation and a line manager for a small team of engineer and being a point of technical escalation for hardware issues but also be required to deal with complex software issues. Work on your own or in a team to deploy technical infrastructure solutions. The Skills you will need Demonstrable technical experience in: Imaging and deployment of technologies for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations, and comms cabinet patching Knowledge or exposure in managing: Windows Server (Apply online only) Active Directory management IP address management though DNS & DHCP Group Policy Management Virtualisation technology, Hyper-V, or VMware Excellent interpersonal skills: The ability to communicate verbally and in writing to both technical and non-technical audiences Able to manage changing workload and priorities Able to work both within a team or alone using initiative Managing and resolving end user problems At least 12 months experience managing people, to include day to day management E.G holiday requests and absences as well as performance reviews and leading and motivating a team. For this role you will need a Full driving license and this role is subject to a standard DBS check. No agencies please.
Apr 18, 2024
Full time
IT Project Engineer, Team Leader Location: Field Based - Mainly Hampshire, into South and Central London, and surrounding areas Salary: £35k-£40k, DOE + Benefits + Profit share Contract: Full time, Permanent Hours: 37.5 hours per week We will offer you: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Company car including private use or additional £4k PA + mileage Join us as an IT Project Engineer, Team Leader Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role This is a fantastic career opportunity for an IT Engineer with technical experience of installing and upgrading Server, Desktop and Network infrastructure as part of a project team. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having very strong face to face communication and customer service skills. We provide outsourced IT service and solutions to the NHS, so experience working in this type of environment is beneficial. The candidate would ideally be based in the Hampshire region for best access to customers locations. Given the nature of our projects the candidate could be required to travel and work in areas such as Hampshire, London, Surrey & Dorset. Mileage will be paid at approved Mileage rates set by GOV UK What you will do In this role you will be a point of escalation and a line manager for a small team of engineer and being a point of technical escalation for hardware issues but also be required to deal with complex software issues. Work on your own or in a team to deploy technical infrastructure solutions. The Skills you will need Demonstrable technical experience in: Imaging and deployment of technologies for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations, and comms cabinet patching Knowledge or exposure in managing: Windows Server (Apply online only) Active Directory management IP address management though DNS & DHCP Group Policy Management Virtualisation technology, Hyper-V, or VMware Excellent interpersonal skills: The ability to communicate verbally and in writing to both technical and non-technical audiences Able to manage changing workload and priorities Able to work both within a team or alone using initiative Managing and resolving end user problems At least 12 months experience managing people, to include day to day management E.G holiday requests and absences as well as performance reviews and leading and motivating a team. For this role you will need a Full driving license and this role is subject to a standard DBS check. No agencies please.
Project Manager Location: Ringwood, Hampshire, BH24 3SB + hybrid home working. Salary: £40,000 - £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. Benefits: We will offer you: • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Project Manager! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Project Manager - The Role: This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. • Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. • Managing relationships and communication with end users, customers, internal departments and third-party organisations • Managing and reporting project time and cost against budget • Ensure project risks and issues are identified, managed & mitigation plans are in place • Transition project deliverable into live service Project Manager - The skills you will need: To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. • Excellent interpersonal skills • Excellent time management skills • Experience managing projects • Strong verbal and written communication skills, and keen eye on attention to detail • Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio Note: For this role you will need a Clean Full driving license and this role is subject to a standard DBS check. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Apr 18, 2024
Full time
Project Manager Location: Ringwood, Hampshire, BH24 3SB + hybrid home working. Salary: £40,000 - £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. Benefits: We will offer you: • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Project Manager! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Project Manager - The Role: This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. • Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. • Managing relationships and communication with end users, customers, internal departments and third-party organisations • Managing and reporting project time and cost against budget • Ensure project risks and issues are identified, managed & mitigation plans are in place • Transition project deliverable into live service Project Manager - The skills you will need: To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. • Excellent interpersonal skills • Excellent time management skills • Experience managing projects • Strong verbal and written communication skills, and keen eye on attention to detail • Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio Note: For this role you will need a Clean Full driving license and this role is subject to a standard DBS check. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
What can you expect as a Senior Data Engineer - SQL Azure/Data Factory/Databricks/Python/Azure DevOps Working for a respected Microsoft Gold Partner that will help you gain Microsoft certifications; Joining a rapidly expanding and innovative organisation with exciting plans for 2024, that will give you the freedom to grow as an Azure Data professional, with a clear career path; Working with clients across various industries on exciting projects that will see you utilising the latest products within the Microsoft Azure and SQL Data analytics stack; A flat hierarchy and no-door policy. You won't have a manager but a mentor who will help you grow from both a business and technical perspective; A basic salary between £60k - £70k is on offer depending on your depth and breadth of experience in Azure Data Platform engineering and Microsoft Business Intelligence and if you have worked for a consultancy previously. Multiple Senior Data Engineers are required to join a well-respected Microsoft Gold Partner on a permanent basis. The Senior Data Engineer role will vary depending on client project requirements but will primarily focus on the delivery of enterprise-level applications in the Azure Data Services and Microsoft Cloud Business Intelligence arena. Whilst the role is NOT fully remote, there is a lot of flexibility around how often you would like to be in the office or work from home, with current requirements to be on client site are minimal. However, as a Senior Data Engineer, you should expect and be willing to travel to client site as and when required for discovery and playback meetings, etc Again, the basic salary on offer for the Senior Data Engineer position will range between £60,000 - 70,000 depending on experience, plus bonus and benefits. Skills & experience required for the Senior Data Engineer role: Current/previous experience taking a lead role in delivering Azure data solutions; Proven experience developing enterprise traditional Microsoft BI/Data Warehousing and Azure Data Analytics solutions Commercial experience working with one or more of the following Azure data services (ADS): Azure Data Factory, Azure Data Lake Store and Azure Data Lake Analytics with uSQL, Azure Databricks, Azure SQL DB and Azure SQL DW/Azure Synapse Analytics, Azure Analysis Services with DAX, etc Power BI data visualization (Power BI Desktop, Power BI Service) (desirable) Previous and recent experience working for a reputable consultancy (Highly desirable); Excellent stakeholder management experience. This is an excellent time for an Senior Data Engineer to join a Cloud Data Analytics Specialist with a prestigious client base where you can really make a name for yourself in the SQL community! To find out more, please send your CV to Lewis Blades for review. DISCLAIMER: Venturi is a staffing business dedicated to you, differentiating ourselves in the marketplace by quality of service and candidate delivery. Our highly skilled and experienced staff operate within dedicated markets to give you the best service possible. Venturi markets include Data & Business Intelligence, Data Science, Software Development & Engineering, DevOps & Cloud, Infrastructure & Support, Network & Security and Change & Business Transformation. Venturi operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role.
Apr 18, 2024
Full time
What can you expect as a Senior Data Engineer - SQL Azure/Data Factory/Databricks/Python/Azure DevOps Working for a respected Microsoft Gold Partner that will help you gain Microsoft certifications; Joining a rapidly expanding and innovative organisation with exciting plans for 2024, that will give you the freedom to grow as an Azure Data professional, with a clear career path; Working with clients across various industries on exciting projects that will see you utilising the latest products within the Microsoft Azure and SQL Data analytics stack; A flat hierarchy and no-door policy. You won't have a manager but a mentor who will help you grow from both a business and technical perspective; A basic salary between £60k - £70k is on offer depending on your depth and breadth of experience in Azure Data Platform engineering and Microsoft Business Intelligence and if you have worked for a consultancy previously. Multiple Senior Data Engineers are required to join a well-respected Microsoft Gold Partner on a permanent basis. The Senior Data Engineer role will vary depending on client project requirements but will primarily focus on the delivery of enterprise-level applications in the Azure Data Services and Microsoft Cloud Business Intelligence arena. Whilst the role is NOT fully remote, there is a lot of flexibility around how often you would like to be in the office or work from home, with current requirements to be on client site are minimal. However, as a Senior Data Engineer, you should expect and be willing to travel to client site as and when required for discovery and playback meetings, etc Again, the basic salary on offer for the Senior Data Engineer position will range between £60,000 - 70,000 depending on experience, plus bonus and benefits. Skills & experience required for the Senior Data Engineer role: Current/previous experience taking a lead role in delivering Azure data solutions; Proven experience developing enterprise traditional Microsoft BI/Data Warehousing and Azure Data Analytics solutions Commercial experience working with one or more of the following Azure data services (ADS): Azure Data Factory, Azure Data Lake Store and Azure Data Lake Analytics with uSQL, Azure Databricks, Azure SQL DB and Azure SQL DW/Azure Synapse Analytics, Azure Analysis Services with DAX, etc Power BI data visualization (Power BI Desktop, Power BI Service) (desirable) Previous and recent experience working for a reputable consultancy (Highly desirable); Excellent stakeholder management experience. This is an excellent time for an Senior Data Engineer to join a Cloud Data Analytics Specialist with a prestigious client base where you can really make a name for yourself in the SQL community! To find out more, please send your CV to Lewis Blades for review. DISCLAIMER: Venturi is a staffing business dedicated to you, differentiating ourselves in the marketplace by quality of service and candidate delivery. Our highly skilled and experienced staff operate within dedicated markets to give you the best service possible. Venturi markets include Data & Business Intelligence, Data Science, Software Development & Engineering, DevOps & Cloud, Infrastructure & Support, Network & Security and Change & Business Transformation. Venturi operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role.
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 18, 2024
Full time
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance. Look forward to your response at earliest.
Apr 18, 2024
Full time
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance. Look forward to your response at earliest.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
Apr 18, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
IT Support Engineer Wimbledon £30,000 - £35,000 VIQU have partnered with a leader in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead the industry. They are seeking an IT Support Engineer to provide first and second-line technical support and maintenance for the IT desktop environment, which includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the IT Manager or external support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider. Essential Requirements of the IT Support Engineer: - Managing Office 365, Azure AD, and Entra Admin functionalities. - Administering Intune and Multi-Factor Authentication (MFA) controls. - Building systems such as laptops, workstations, and Autopilot configurations. - Utilising Microsoft Operating Systems like Windows 10 and 11, alongside relevant applications. - Implementing and managing Office 365 Suite, OneDrive, and SharePoint solutions. - Applying Sophos Central Antivirus controls effectively. - Leveraging Mimecast Email Security measures for enhanced email protection. - Proficiency in video conferencing platforms such as MS Teams and Zoom. - Setting up and managing Android mobile devices efficiently. - Administering Mobile Device Management (MDM) for mobile devices. - Working with IP-based telephony systems for efficient communication. - Handling Asset Register management responsibilities effectively. - Understanding and applying solid Networking principles including TCP/IP and VPNs. - Maintaining a strong awareness of Cyber Security practices to ensure system integrity and data protection. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on (url removed). If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Support Engineer Wimbledon £30,000 - £35,000
Apr 18, 2024
Full time
IT Support Engineer Wimbledon £30,000 - £35,000 VIQU have partnered with a leader in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead the industry. They are seeking an IT Support Engineer to provide first and second-line technical support and maintenance for the IT desktop environment, which includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the IT Manager or external support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider. Essential Requirements of the IT Support Engineer: - Managing Office 365, Azure AD, and Entra Admin functionalities. - Administering Intune and Multi-Factor Authentication (MFA) controls. - Building systems such as laptops, workstations, and Autopilot configurations. - Utilising Microsoft Operating Systems like Windows 10 and 11, alongside relevant applications. - Implementing and managing Office 365 Suite, OneDrive, and SharePoint solutions. - Applying Sophos Central Antivirus controls effectively. - Leveraging Mimecast Email Security measures for enhanced email protection. - Proficiency in video conferencing platforms such as MS Teams and Zoom. - Setting up and managing Android mobile devices efficiently. - Administering Mobile Device Management (MDM) for mobile devices. - Working with IP-based telephony systems for efficient communication. - Handling Asset Register management responsibilities effectively. - Understanding and applying solid Networking principles including TCP/IP and VPNs. - Maintaining a strong awareness of Cyber Security practices to ensure system integrity and data protection. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on (url removed). If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Support Engineer Wimbledon £30,000 - £35,000
Citrix Engineer - Investment Banking - 65,000 - 75,000 - 15-20% bonus - City of London + Excellent benefits Overview: A leading tier 1 investment bank are currently recruiting for a Citrix Engineer to join their Desktop Engineering Team. You will be responsible for all Citrix and Ivanti User Workspace Administration across the Bank. Roles & Responsibilities: Deliver desktop services via technical delivery and systems administration, including high availability and disaster recovery Ensure relevant and appropriate technical documentation is established and maintained Provide technical assurance criteria and conduct reviews of technical products Performance analysis and diagnostic tool management for impacted hardware and software, quantifying and qualifying and changes made Establish root cause of complex technical desktop delivery issues through to conclusion Product lifecycle management and productions of roadmaps to support Desktop Engineering team strategy Skills & Experience: Strong experience as a Desktop Adminstrator working with Citrix / Ivanti User Workspace Manager within VDI environments Documents all work to comply to the standards, including reporting details of all hardware/software items that have been installed / decommissioned. Proactive team player, who is keen to learn and progress within the team, taking on more senior positions. Package: 65,000 - 75,000 15 - 20% bonus 14 - 16% pension 2 days in City of London + Excellent benefits Citrix Engineer - Investment Banking - 65,000 - 75,000 - 15-20% bonus - City of London + Excellent benefits
Apr 18, 2024
Full time
Citrix Engineer - Investment Banking - 65,000 - 75,000 - 15-20% bonus - City of London + Excellent benefits Overview: A leading tier 1 investment bank are currently recruiting for a Citrix Engineer to join their Desktop Engineering Team. You will be responsible for all Citrix and Ivanti User Workspace Administration across the Bank. Roles & Responsibilities: Deliver desktop services via technical delivery and systems administration, including high availability and disaster recovery Ensure relevant and appropriate technical documentation is established and maintained Provide technical assurance criteria and conduct reviews of technical products Performance analysis and diagnostic tool management for impacted hardware and software, quantifying and qualifying and changes made Establish root cause of complex technical desktop delivery issues through to conclusion Product lifecycle management and productions of roadmaps to support Desktop Engineering team strategy Skills & Experience: Strong experience as a Desktop Adminstrator working with Citrix / Ivanti User Workspace Manager within VDI environments Documents all work to comply to the standards, including reporting details of all hardware/software items that have been installed / decommissioned. Proactive team player, who is keen to learn and progress within the team, taking on more senior positions. Package: 65,000 - 75,000 15 - 20% bonus 14 - 16% pension 2 days in City of London + Excellent benefits Citrix Engineer - Investment Banking - 65,000 - 75,000 - 15-20% bonus - City of London + Excellent benefits
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - ManchesterSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Ideal location - ManchesterSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.