We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
About The Company We are working with a renowned leader in property and people protection services, catering to various sectors with a diverse client base. With an impressive annual turnover exceeding £100 million and a dedicated team of 750 employees, they are a fast-growing organization with technology firmly integrated into our core operations. Job Summary The Technical Manager plays a pivotal role in overseeing the technology systems that underpin our clients 24/7/365 service. This responsibility encompasses the support and maintenance of crucial systems such as 8x8 and 3CX telephony systems, as well as the Sentinel and Immix alarm handling platforms. Additionally, the role involves managing various supporting technologies, including TCP/IP, VPN, 4G, and data storage solutions like SQL. The Technical Manager leads a remote engineering team of 4 engineers, ensuring that both reactive and proactive service requests, problems, changes, and issues are addressed within predefined Key Performance Indicators (KPIs). Timely and accurate reporting to all stakeholders is a fundamental aspect of this role. The Technical Manager also places a strong emphasis on training and development for the remote engineering team to enhance their capabilities. Key Responsibilities Manage the company's telecom systems, specifically 8x8 and 3CX, maintaining high-quality call routing plans and documentation. Oversee the company's alarm handling systems, ensuring up-to-date alarm signalling documentation. Create and maintain high-quality Standard Operating Procedure (SOP) documentation. Support post-incident investigations, identifying root causes and corrective actions, including equipment misconfiguration, maintenance, training issues, or general failures. Demonstrate a comprehensive understanding of Alarm Receiving Centre Standards, including BS5979 Cat II, BS8484, BS8418, BS EN 50518, and support accreditation compliance. Knowledge of standards like ISO27001 and ISO22301, with a focus on supporting accreditation compliance. Manage SIM supplier relationships, covering utilization, overage, tariffs, and contracts. Benefits: 25 days holiday + bank holidays Hybrid working 2 days at home 9:00am - 5:00pm Monday - Friday Annual Bonus Scheme 5 hours a week Pension Healthcare Scheme If you would like to apply for the role, or know anyone that you think would be suitable, please reply to this advert with an up to date CV. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
About The Company We are working with a renowned leader in property and people protection services, catering to various sectors with a diverse client base. With an impressive annual turnover exceeding £100 million and a dedicated team of 750 employees, they are a fast-growing organization with technology firmly integrated into our core operations. Job Summary The Technical Manager plays a pivotal role in overseeing the technology systems that underpin our clients 24/7/365 service. This responsibility encompasses the support and maintenance of crucial systems such as 8x8 and 3CX telephony systems, as well as the Sentinel and Immix alarm handling platforms. Additionally, the role involves managing various supporting technologies, including TCP/IP, VPN, 4G, and data storage solutions like SQL. The Technical Manager leads a remote engineering team of 4 engineers, ensuring that both reactive and proactive service requests, problems, changes, and issues are addressed within predefined Key Performance Indicators (KPIs). Timely and accurate reporting to all stakeholders is a fundamental aspect of this role. The Technical Manager also places a strong emphasis on training and development for the remote engineering team to enhance their capabilities. Key Responsibilities Manage the company's telecom systems, specifically 8x8 and 3CX, maintaining high-quality call routing plans and documentation. Oversee the company's alarm handling systems, ensuring up-to-date alarm signalling documentation. Create and maintain high-quality Standard Operating Procedure (SOP) documentation. Support post-incident investigations, identifying root causes and corrective actions, including equipment misconfiguration, maintenance, training issues, or general failures. Demonstrate a comprehensive understanding of Alarm Receiving Centre Standards, including BS5979 Cat II, BS8484, BS8418, BS EN 50518, and support accreditation compliance. Knowledge of standards like ISO27001 and ISO22301, with a focus on supporting accreditation compliance. Manage SIM supplier relationships, covering utilization, overage, tariffs, and contracts. Benefits: 25 days holiday + bank holidays Hybrid working 2 days at home 9:00am - 5:00pm Monday - Friday Annual Bonus Scheme 5 hours a week Pension Healthcare Scheme If you would like to apply for the role, or know anyone that you think would be suitable, please reply to this advert with an up to date CV. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Mar 29, 2024
Full time
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Job description Tradebe are looking for an IT Technician covering sites in the South of England, which involves travel to Dorset, Southampton, Swindon, Newport, Redditch and Rye. Main purpose of job The role is responsible for assistance in providing an effective UK IT platform and efficient support service for the UK business and its personnel. The Technician (IT Operations and Infrastructure) in conjunction with other team members and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology assets which support Tradebe in the UK. The role is responsible for assisting in providing an effective Inutec platform and efficient support service for the business and its personnel. The Technician, in conjunction with the and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology and Operational Technology assets which support Inutec. The role Working with the IT Technicians, Engineer and the Infrastructure Manager, Global It Teams Supervisor and third-party support provider to manage the day-to-day operation of IT assets for Tradebe in the UK, including help desk operations, network and server monitoring and administration, coordination and oversight of outsourced operations and SLA evaluation, server and storage capacity analysis and planning, and incident communication and escalation. Regular system and network maintenance routines to ensure that Tradebe UK IT assets are deployed efficiently and effectively with minimal down time. Control of hardware local inventory, provide/retire equipment. Control local software inventory ensuring accuracy Ensure that licensing of installed software is correctly recorded and conforms to legal requirements. Manage local IT purchasing requirements and manage corporate agreements across the UK. Efficient and courteous IT Support procedures monitored and reported using a support tracking system ensuring all logged helpdesk calls are closed in timely manner (liaising as the primary point of contact with contracted support organization). Execution of tasks required to complete projects within the UK . Ensure compliance of documented processes and implementation of new procedures (required to improve IT capabilities, enhance security/performance or other reason in the benefit of TRADEBE,). Advanced skills to configure, maintain and troubleshoot desktop/laptop, servers, network, telephony problems (support level 2). Provide basic end-user training and instruction to improve computer and technology operation in pursuit of business tasks. Maintain a good working knowledge of current and emerging technologies related to areas of responsibility, through independent research, and attending relevant conferences, trade shows, training and professional organization meetings. To support all levels of IT Management and support in conjunction with the Inutec IT Manager the Inutec business unit To support and manage all aspects of the Operation Technology deployed at Inutec, by assisting the Inutec Control and Instrumentation Engineer Investigate and advise fault occurrences on Electronic, Measurement and Control and Instrumentation systems on site. Manage and Control of Operational Technology based equipment to ensure resilience and security considerations are met on site. The person Proven experience in Information Technology, in a variety of roles related to infrastructure and operations Experience with multi-site enterprise deployments. Network design, implementation, support and management preferred Experience with multi-site enterprise Server deployments, design, implementation, support and management preferred Experience in identifying routine IT tasks and activities, and their implementation. Experience supporting remote office and home office-based end users preferred This is a multi-site role and requires that the successful candidate hold a full valid driving license. Ability to engage at all levels, in a clear and simple way, to ensure understanding of the specific issues Baseline security clearance required. We offer Salary from £25,000 - £45,000 per annum Annual bonus 25 days holiday plus 8 bank holidays? Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)?
Mar 29, 2024
Full time
Job description Tradebe are looking for an IT Technician covering sites in the South of England, which involves travel to Dorset, Southampton, Swindon, Newport, Redditch and Rye. Main purpose of job The role is responsible for assistance in providing an effective UK IT platform and efficient support service for the UK business and its personnel. The Technician (IT Operations and Infrastructure) in conjunction with other team members and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology assets which support Tradebe in the UK. The role is responsible for assisting in providing an effective Inutec platform and efficient support service for the business and its personnel. The Technician, in conjunction with the and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology and Operational Technology assets which support Inutec. The role Working with the IT Technicians, Engineer and the Infrastructure Manager, Global It Teams Supervisor and third-party support provider to manage the day-to-day operation of IT assets for Tradebe in the UK, including help desk operations, network and server monitoring and administration, coordination and oversight of outsourced operations and SLA evaluation, server and storage capacity analysis and planning, and incident communication and escalation. Regular system and network maintenance routines to ensure that Tradebe UK IT assets are deployed efficiently and effectively with minimal down time. Control of hardware local inventory, provide/retire equipment. Control local software inventory ensuring accuracy Ensure that licensing of installed software is correctly recorded and conforms to legal requirements. Manage local IT purchasing requirements and manage corporate agreements across the UK. Efficient and courteous IT Support procedures monitored and reported using a support tracking system ensuring all logged helpdesk calls are closed in timely manner (liaising as the primary point of contact with contracted support organization). Execution of tasks required to complete projects within the UK . Ensure compliance of documented processes and implementation of new procedures (required to improve IT capabilities, enhance security/performance or other reason in the benefit of TRADEBE,). Advanced skills to configure, maintain and troubleshoot desktop/laptop, servers, network, telephony problems (support level 2). Provide basic end-user training and instruction to improve computer and technology operation in pursuit of business tasks. Maintain a good working knowledge of current and emerging technologies related to areas of responsibility, through independent research, and attending relevant conferences, trade shows, training and professional organization meetings. To support all levels of IT Management and support in conjunction with the Inutec IT Manager the Inutec business unit To support and manage all aspects of the Operation Technology deployed at Inutec, by assisting the Inutec Control and Instrumentation Engineer Investigate and advise fault occurrences on Electronic, Measurement and Control and Instrumentation systems on site. Manage and Control of Operational Technology based equipment to ensure resilience and security considerations are met on site. The person Proven experience in Information Technology, in a variety of roles related to infrastructure and operations Experience with multi-site enterprise deployments. Network design, implementation, support and management preferred Experience with multi-site enterprise Server deployments, design, implementation, support and management preferred Experience in identifying routine IT tasks and activities, and their implementation. Experience supporting remote office and home office-based end users preferred This is a multi-site role and requires that the successful candidate hold a full valid driving license. Ability to engage at all levels, in a clear and simple way, to ensure understanding of the specific issues Baseline security clearance required. We offer Salary from £25,000 - £45,000 per annum Annual bonus 25 days holiday plus 8 bank holidays? Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)?
Role: Project Manager Cabling Location: Widnes Salary: 35,000- 40,000 We are seeking an experienced Network & IT Cabling Project Manager or Installation Engineer who would like to move into a Project Management position to join our team. In this role, you will be responsible for overseeing a range of installations, including Cat5e, Cat6, Cat6a, telephony, and fibre optics in various environments. You will need to work efficiently under tight deadlines to ensure that all tasks are completed to meet expectations. To be considered for this role, you must have a number of years of experience within the industry, along with a technical understanding of network cabling and installations. Project Management experience for cabling projects is preferable but our client is also considering technical installers who want to move into Project Management. You must also be comfortable attending customer meetings, representing the business professionally, and with a professional mindset. Responsibilities: Take responsibility of the roll out of Wi-Fi and cabling systems to a range of environments Manage engineers on site and correctly delegate appropriate responsibilities depending on engineer expertise and workload Lead and manage cabling projects from initiation to completion, ensuring adherence to project specifications, timelines, and budget. Collaborate with clients, architects, engineers, and internal teams to gather project requirements and develop detailed project plans. Conduct site surveys to assess cabling needs, determine resource requirements, and provide accurate cost estimates. Manage project resources, including technicians, subcontractors, and equipment, to ensure efficient project execution. Coordinate project scheduling, procurement of materials, and equipment to meet project milestones. Monitor project progress, identify potential risks or issues, and implement proactive measures to mitigate them. Provide regular project status updates and reports to stakeholders, ensuring effective communication and transparency throughout the project lifecycle. Benefits: 25 days Holidays + Bank Holidays Hybrid working Certifications paid for Career path will be planned out for you to develop into senior roles Monday-Friday 9-5 working hours no weekends Opportunity for hybrid working in the future Bonus scheme coming soon to the business If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: Project Manager Cabling Location: Widnes Salary: 35,000- 40,000 We are seeking an experienced Network & IT Cabling Project Manager or Installation Engineer who would like to move into a Project Management position to join our team. In this role, you will be responsible for overseeing a range of installations, including Cat5e, Cat6, Cat6a, telephony, and fibre optics in various environments. You will need to work efficiently under tight deadlines to ensure that all tasks are completed to meet expectations. To be considered for this role, you must have a number of years of experience within the industry, along with a technical understanding of network cabling and installations. Project Management experience for cabling projects is preferable but our client is also considering technical installers who want to move into Project Management. You must also be comfortable attending customer meetings, representing the business professionally, and with a professional mindset. Responsibilities: Take responsibility of the roll out of Wi-Fi and cabling systems to a range of environments Manage engineers on site and correctly delegate appropriate responsibilities depending on engineer expertise and workload Lead and manage cabling projects from initiation to completion, ensuring adherence to project specifications, timelines, and budget. Collaborate with clients, architects, engineers, and internal teams to gather project requirements and develop detailed project plans. Conduct site surveys to assess cabling needs, determine resource requirements, and provide accurate cost estimates. Manage project resources, including technicians, subcontractors, and equipment, to ensure efficient project execution. Coordinate project scheduling, procurement of materials, and equipment to meet project milestones. Monitor project progress, identify potential risks or issues, and implement proactive measures to mitigate them. Provide regular project status updates and reports to stakeholders, ensuring effective communication and transparency throughout the project lifecycle. Benefits: 25 days Holidays + Bank Holidays Hybrid working Certifications paid for Career path will be planned out for you to develop into senior roles Monday-Friday 9-5 working hours no weekends Opportunity for hybrid working in the future Bonus scheme coming soon to the business If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Infrastructure Engineer. Based in Gravesend, I have a brand-new requirement for an Infrastructure Engineer with 2 days WFH after the initial settling in period has commenced - 35 hour working week. Salary: £50k-£60k + 10% on call + Good Benefits You will be working as part of a small team, focussing on software systems, network & server infrastructure. The successful candidate will also be required to form part of a 4-week on-call rota, which includes working the weekend to ensure the availability of services 24/7. Days off in the week are provided before & after the on-call period. You must have around 5 years' hands on experience in a similar role with a full driving licence and knowledge/understanding of some of the following: Server-infrastructure (Hyper-V / HP) Networking infrastructure (Fortigate, NEC, CISCO) Cyber security infrastructure (Dark Trace, Syslog) Telecoms infrastructure Cyber security principles as a minimum Cyber Essentials. Role involves: Ensure the continuous functionality of all systems including Voice Communication systems, complex IT networking including MPLS, firewalls & infrastructure, WAN including microwave, IoT, 4G & 5G, SIP telephony, virtualisation platforms (Hyper-V), cyber security protection services such as end point protection, data management & monitoring & other IT systems. Diagnose & resolve faults, including complex technical issues, across the full range of systems in a professional & timely manner. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure actions taken are logged, root causes are investigated & understood, & future requirements are captured. Install, monitor, maintain & administer systems, infrastructure & software. Contribute to the development & creation of maintenance & replacement plans for our systems & associated infrastructure. Research & specify replacement equipment & assist with the procurement & assessment of new equipment, services & / or systems. Project manage replacement projects or provide a significant contribution as a key member of a project team. Please send your most up to date CV to me ASAP!
Mar 29, 2024
Full time
Infrastructure Engineer. Based in Gravesend, I have a brand-new requirement for an Infrastructure Engineer with 2 days WFH after the initial settling in period has commenced - 35 hour working week. Salary: £50k-£60k + 10% on call + Good Benefits You will be working as part of a small team, focussing on software systems, network & server infrastructure. The successful candidate will also be required to form part of a 4-week on-call rota, which includes working the weekend to ensure the availability of services 24/7. Days off in the week are provided before & after the on-call period. You must have around 5 years' hands on experience in a similar role with a full driving licence and knowledge/understanding of some of the following: Server-infrastructure (Hyper-V / HP) Networking infrastructure (Fortigate, NEC, CISCO) Cyber security infrastructure (Dark Trace, Syslog) Telecoms infrastructure Cyber security principles as a minimum Cyber Essentials. Role involves: Ensure the continuous functionality of all systems including Voice Communication systems, complex IT networking including MPLS, firewalls & infrastructure, WAN including microwave, IoT, 4G & 5G, SIP telephony, virtualisation platforms (Hyper-V), cyber security protection services such as end point protection, data management & monitoring & other IT systems. Diagnose & resolve faults, including complex technical issues, across the full range of systems in a professional & timely manner. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure actions taken are logged, root causes are investigated & understood, & future requirements are captured. Install, monitor, maintain & administer systems, infrastructure & software. Contribute to the development & creation of maintenance & replacement plans for our systems & associated infrastructure. Research & specify replacement equipment & assist with the procurement & assessment of new equipment, services & / or systems. Project manage replacement projects or provide a significant contribution as a key member of a project team. Please send your most up to date CV to me ASAP!
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Ref Sian (phone number removed) Job Title: 3rd Line Support Engineer Location: Ringwood Salary: 30,000 - 43,000 per annum We are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients. Key Responsibilities: Providing solutions to complex technical issues raised by clients Collaborating with Level 1 and Level 2 support teams to streamline issue escalation processes Designing, implementing, and maintaining advanced infrastructure solutions Conducting root cause analysis to address recurring issues Serving as a technical escalation point for junior engineers Installing and configuring servers, switches, routers, and telephony systems on-site Managing project documentation and delivering projects on-time and on-budget Requirements: Minimum 2 years' experience as a Level 3 support engineer Experience working on customer site as a field engineer Knowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systems Excellent communication skills Experience working in a MSP environment is preferred Benefits: Competitive salary of 30,000 - 43,000 per annum Core working hours with on-site parking 20 days holidays + Bank holidays, increasing with length of service Company Pension scheme and Bonus Schemes Company vehicle where appropriate Staff chill space and social events If you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Mar 28, 2024
Full time
Ref Sian (phone number removed) Job Title: 3rd Line Support Engineer Location: Ringwood Salary: 30,000 - 43,000 per annum We are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients. Key Responsibilities: Providing solutions to complex technical issues raised by clients Collaborating with Level 1 and Level 2 support teams to streamline issue escalation processes Designing, implementing, and maintaining advanced infrastructure solutions Conducting root cause analysis to address recurring issues Serving as a technical escalation point for junior engineers Installing and configuring servers, switches, routers, and telephony systems on-site Managing project documentation and delivering projects on-time and on-budget Requirements: Minimum 2 years' experience as a Level 3 support engineer Experience working on customer site as a field engineer Knowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systems Excellent communication skills Experience working in a MSP environment is preferred Benefits: Competitive salary of 30,000 - 43,000 per annum Core working hours with on-site parking 20 days holidays + Bank holidays, increasing with length of service Company Pension scheme and Bonus Schemes Company vehicle where appropriate Staff chill space and social events If you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
2nd Line IT Support Engineer, Southwark, London. £30,000 Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you ll be providing 2nd Line and Desktop Support to the end users in their central London office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA s. You ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: Minimum 1-year experience in a similar role Windows 10, MS Server 2012/2019, MS Office 365 Active Directory & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Customer facing skills Desirable skills: SCCM Mobile device support Sophos AV Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
2nd Line IT Support Engineer, Southwark, London. £30,000 Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you ll be providing 2nd Line and Desktop Support to the end users in their central London office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA s. You ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: Minimum 1-year experience in a similar role Windows 10, MS Server 2012/2019, MS Office 365 Active Directory & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Customer facing skills Desirable skills: SCCM Mobile device support Sophos AV Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 28, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
An exciting opportunity has arisen for a dedicated Network Engineer to join a thriving team in the leisure, travel and tourism industry. The successful candidate will be expected to ensure the smooth and efficient running of network operations in the bustling city of Plymouth. The ideal engineer will have a deep understanding of SDWAN, CISCO Environment and checkpoint firewalls. Client Details Our client is a well-established player in the leisure, travel and tourism industry, boasting a sizeable team of dedicated professionals. Located in Plymouth, they pride themselves on their commitment to providing the highest quality of service to their customers. Description Monitoring network performance and ensuring system availability and reliability. Configuring and installing various network devices and services. Troubleshooting network problems and outages. Scheduling updates and upgrades. Collaborating with network architects on network optimisation. Securing network systems by establishing and enforcing policies. Reporting network operational status by gathering and prioritising information. Supporting and administering firewall environments in line with IT security policy. Profile A successful Network Engineer should have: A degree in Computer Science, Engineering or a related field. Proven hands-on network engineering experience, most importantly CISCO SDWAN (Viptela) Deep understanding of networking protocols. Hands-on experience with monitoring, network diagnostic and network analytics tools. Hybrid working, 3 days on site, 2 days from home - Expected to travel to Europe occasionally. Tech Stack: Understanding of network infrastructures: communication protocols, LAN, VLAN, WLAN, Satellite (VSAT), WI-FI, WAN / MPLS, fixed and mobile telephony (France) + MDM, GSM and embedded PABX, CISCO network equipment, monitoring software tools (Nagios, Centreon or others). Knowledge of languages used to set up networks: IEEE communication protocols, models (ISO, etc.), network security standards. Working knowledge of Cisco, Alcatel-Lucent, Checkpoint and Fortinet equipment. Security knowledge of Firewall (Checkpoint, Fortinet), proxy (Trend Iwsva), Anti spam (Trend Imsva, Checkpoint), Trend DDA and DDI, Waf (Netscaler), Anti virus (Officescan), WSUS, Active Directory, Radius. Knowledge of NAC (Network Access Control) Knowledge of cloud security (AWS, GCP, Microsoft Azure, O365) Job Offer A competitive annual salary (negotiable based on experience) A positive and inclusive company culture. The opportunity to work in the exciting leisure, travel and tourism industry across UK & Europe. Additional benefits to be discussed. If you are a Network Engineer looking for an exciting new challenge near Plymouth, please do not hesitate to apply today.
Mar 28, 2024
Full time
An exciting opportunity has arisen for a dedicated Network Engineer to join a thriving team in the leisure, travel and tourism industry. The successful candidate will be expected to ensure the smooth and efficient running of network operations in the bustling city of Plymouth. The ideal engineer will have a deep understanding of SDWAN, CISCO Environment and checkpoint firewalls. Client Details Our client is a well-established player in the leisure, travel and tourism industry, boasting a sizeable team of dedicated professionals. Located in Plymouth, they pride themselves on their commitment to providing the highest quality of service to their customers. Description Monitoring network performance and ensuring system availability and reliability. Configuring and installing various network devices and services. Troubleshooting network problems and outages. Scheduling updates and upgrades. Collaborating with network architects on network optimisation. Securing network systems by establishing and enforcing policies. Reporting network operational status by gathering and prioritising information. Supporting and administering firewall environments in line with IT security policy. Profile A successful Network Engineer should have: A degree in Computer Science, Engineering or a related field. Proven hands-on network engineering experience, most importantly CISCO SDWAN (Viptela) Deep understanding of networking protocols. Hands-on experience with monitoring, network diagnostic and network analytics tools. Hybrid working, 3 days on site, 2 days from home - Expected to travel to Europe occasionally. Tech Stack: Understanding of network infrastructures: communication protocols, LAN, VLAN, WLAN, Satellite (VSAT), WI-FI, WAN / MPLS, fixed and mobile telephony (France) + MDM, GSM and embedded PABX, CISCO network equipment, monitoring software tools (Nagios, Centreon or others). Knowledge of languages used to set up networks: IEEE communication protocols, models (ISO, etc.), network security standards. Working knowledge of Cisco, Alcatel-Lucent, Checkpoint and Fortinet equipment. Security knowledge of Firewall (Checkpoint, Fortinet), proxy (Trend Iwsva), Anti spam (Trend Imsva, Checkpoint), Trend DDA and DDI, Waf (Netscaler), Anti virus (Officescan), WSUS, Active Directory, Radius. Knowledge of NAC (Network Access Control) Knowledge of cloud security (AWS, GCP, Microsoft Azure, O365) Job Offer A competitive annual salary (negotiable based on experience) A positive and inclusive company culture. The opportunity to work in the exciting leisure, travel and tourism industry across UK & Europe. Additional benefits to be discussed. If you are a Network Engineer looking for an exciting new challenge near Plymouth, please do not hesitate to apply today.
IT Support Technician - Newport (on-site) - 24,000- 26,000 I am seeking a IT Support Technician to join a educational business with in South Bristol. The successful IT Support Technician will provide 1st Line Support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the correct team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware products as well as the Microsoft Office family of products. You will be expected to ensure you know how to operate the software and hardware and how it is used throughout the business. Benefits for the IT Support Technician 25 days holiday + bank holidays rising rising with service Cycle to work scheme Government pension + more As the successful IT Support Technician, you will have knowledge of some of the following: IT Support experience Windows 10 support and troubleshooting supporting Office365 hardware troubleshooting and repair telephony support Active Directory This is an urgent vacancy, so please apply early to avoid disappointment. Please contact Alex MacDermott for more information If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 28, 2024
Full time
IT Support Technician - Newport (on-site) - 24,000- 26,000 I am seeking a IT Support Technician to join a educational business with in South Bristol. The successful IT Support Technician will provide 1st Line Support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the correct team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware products as well as the Microsoft Office family of products. You will be expected to ensure you know how to operate the software and hardware and how it is used throughout the business. Benefits for the IT Support Technician 25 days holiday + bank holidays rising rising with service Cycle to work scheme Government pension + more As the successful IT Support Technician, you will have knowledge of some of the following: IT Support experience Windows 10 support and troubleshooting supporting Office365 hardware troubleshooting and repair telephony support Active Directory This is an urgent vacancy, so please apply early to avoid disappointment. Please contact Alex MacDermott for more information If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. Role Purpose Support Engineers provide technical support to customers, projects and development teams, installing, commissioning and maintaining SAFE and related integrated systems and services. They will have comprehensive knowledge of the SAFE operating environment, configuration and functionality as well as deep expertise in system components and integrations. Key responsibilities Install, maintain and support operating environment for customers and project deliveries, including hardware and server build and configuration, application and system installation and commissioning, troubleshooting and patching. Support maintenance of internal and hosted development environments. Provide 2nd and 3rd line support to customers as part of service operations team Testing and documentation of installations and changes Advising project teams and customers for technical matters relating to infrastructure and environments. Experience/Qualifications Essential requirements Demonstrable knowledge and experience in 3 or more of the following: Microsoft Windows Server; Microsoft SQL Server; Virtualisation (HyperV, VMWare); Networking (Load balancing, Firewalls, TCP/IP); Linux; Telephony/UC (SIP, ACD, VOIP); Active Directory (ADFS, domain management, users/groups, policies, certificates etc.), Hardware installation and maintenance; Cloud (e.g. Azure, AWS, SaaS deployments etc). Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Excellent communication skills - written and verbal. Desirable, but not essential Familiarity with Agile methodologies, tools and ways of working. Project Management experience and/or certification (Agile PM, PRINCE2, PMI or other) Experience of delivering and supporting IT services to support software development. Certification in relevant technologies. ITIL Foundation certificate or higher equivalent qualification Knowledge of working with Quality Management Systems, Continuous Improvement tools and frameworks such as Lean, 6-sigma, ISO9001 Profile This position would suit someone from an IT infrastructure or service delivery background, with experience working in critical delivery environments or where 99.999% availability is required (e.g., emergency control rooms, manufacturing, safety critical applications). Attention to detail, good work and time organisation and a high quality ethic are essential characteristics to be successful in this role
Mar 28, 2024
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. Role Purpose Support Engineers provide technical support to customers, projects and development teams, installing, commissioning and maintaining SAFE and related integrated systems and services. They will have comprehensive knowledge of the SAFE operating environment, configuration and functionality as well as deep expertise in system components and integrations. Key responsibilities Install, maintain and support operating environment for customers and project deliveries, including hardware and server build and configuration, application and system installation and commissioning, troubleshooting and patching. Support maintenance of internal and hosted development environments. Provide 2nd and 3rd line support to customers as part of service operations team Testing and documentation of installations and changes Advising project teams and customers for technical matters relating to infrastructure and environments. Experience/Qualifications Essential requirements Demonstrable knowledge and experience in 3 or more of the following: Microsoft Windows Server; Microsoft SQL Server; Virtualisation (HyperV, VMWare); Networking (Load balancing, Firewalls, TCP/IP); Linux; Telephony/UC (SIP, ACD, VOIP); Active Directory (ADFS, domain management, users/groups, policies, certificates etc.), Hardware installation and maintenance; Cloud (e.g. Azure, AWS, SaaS deployments etc). Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Excellent communication skills - written and verbal. Desirable, but not essential Familiarity with Agile methodologies, tools and ways of working. Project Management experience and/or certification (Agile PM, PRINCE2, PMI or other) Experience of delivering and supporting IT services to support software development. Certification in relevant technologies. ITIL Foundation certificate or higher equivalent qualification Knowledge of working with Quality Management Systems, Continuous Improvement tools and frameworks such as Lean, 6-sigma, ISO9001 Profile This position would suit someone from an IT infrastructure or service delivery background, with experience working in critical delivery environments or where 99.999% availability is required (e.g., emergency control rooms, manufacturing, safety critical applications). Attention to detail, good work and time organisation and a high quality ethic are essential characteristics to be successful in this role
VoIP Engineer - Up to 35k - Bolton Unique opportunity to join a well-regarded Telecommunications Provider as a Technical Solutions Engineer responsible for the delivery of Telephony based projects to their SME clients. This is an innovative telecommunications company specialising in IP technology - Cloud Voice services. As a Technical Solutions Engineer you will uphold exceptional levels of customer service, providing technical service desk support to clients (When required) alongside managing the delivery of projects concurrently. This is a supportive business with an excellent company culture, providing plenty of opportunity to further develop your technical skillset through training and opportunities. This position would be ideal for a 2nd/3rd Line Engineer who has the aspiration to move into a project led role. Daily responsibilities: Responsible for configuration and deployment of Telephony, SIP, PBX, Phone Systems remotely. Direct point of contact for technical escalations. Investigation of Quality related issue using through the SIP traces Monitoring of RTP streaming on live calls Responsible for assisting customers on provisioning and configuring of SIP devices. Assisting customers on setting of the Routers and Firewall Monitoring of customer routers for any packet loss issues Monitoring of the traffic on each supplier trunks Responsible for updating Documentation on Confluence Essential skills: Being able to troubleshoot and understand SIP messaging/tracing via Wireshark is a must; Considerable experience in a hands-on role supporting and/or installing IP telephony systems; Be an excellent problem solver with strong analytical skills; Good working knowledge of IP Networking and trouble shooting Experience of dealing with Routers, Firewalls and network configuration; Good time management skills; Possess excellent interpersonal skills and can communicate concisely at all levels; Able to work well on his/her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines; Fast learner and quick to grasp new ideas, technologies and concepts; Be able to evaluate, learn, adapt and improve. Desirable skills: Experience working with 3CX hosted solutions would be highly desirable but not essential. Must be eligible to work in the UK Based onsite in Bolton. Paying up to 35k + beenfits
Mar 28, 2024
Full time
VoIP Engineer - Up to 35k - Bolton Unique opportunity to join a well-regarded Telecommunications Provider as a Technical Solutions Engineer responsible for the delivery of Telephony based projects to their SME clients. This is an innovative telecommunications company specialising in IP technology - Cloud Voice services. As a Technical Solutions Engineer you will uphold exceptional levels of customer service, providing technical service desk support to clients (When required) alongside managing the delivery of projects concurrently. This is a supportive business with an excellent company culture, providing plenty of opportunity to further develop your technical skillset through training and opportunities. This position would be ideal for a 2nd/3rd Line Engineer who has the aspiration to move into a project led role. Daily responsibilities: Responsible for configuration and deployment of Telephony, SIP, PBX, Phone Systems remotely. Direct point of contact for technical escalations. Investigation of Quality related issue using through the SIP traces Monitoring of RTP streaming on live calls Responsible for assisting customers on provisioning and configuring of SIP devices. Assisting customers on setting of the Routers and Firewall Monitoring of customer routers for any packet loss issues Monitoring of the traffic on each supplier trunks Responsible for updating Documentation on Confluence Essential skills: Being able to troubleshoot and understand SIP messaging/tracing via Wireshark is a must; Considerable experience in a hands-on role supporting and/or installing IP telephony systems; Be an excellent problem solver with strong analytical skills; Good working knowledge of IP Networking and trouble shooting Experience of dealing with Routers, Firewalls and network configuration; Good time management skills; Possess excellent interpersonal skills and can communicate concisely at all levels; Able to work well on his/her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines; Fast learner and quick to grasp new ideas, technologies and concepts; Be able to evaluate, learn, adapt and improve. Desirable skills: Experience working with 3CX hosted solutions would be highly desirable but not essential. Must be eligible to work in the UK Based onsite in Bolton. Paying up to 35k + beenfits
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Gloucester is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Mar 28, 2024
Full time
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Gloucester is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Exeter is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Mar 28, 2024
Full time
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Exeter is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
IT Radio Engineer Redditch, Worcestershire 30k - 40k per annum Advantage Resourcing are seeking an IT Radio Engineer to join a leading Telecommunications company based in Redditch, Worcester. Job Descriptions My client is a rapidly expanding Telecommunications company providing communication solutions to some of the worlds most recognised brands. Reporting to the Programme Manager within the Operations team, the Senior Engineer will be the go-to Engineer within the Engineering team offering support to fellow members of the team whilst being able to get stuck into the nitty gritty of what is required. The successful candidate will be highly organised and competent with both complex and basic engineering tasks limited within the scope of Radio Telecommunications. A good working knowledge of the Microsoft 365 Suite including Word, Excel and Outlook is essential. Key Roles and Responsibilities: Technologies include (but not limited to) Digital / Analogue Radio systems, Integrated Control Desk Systems, voice systems (PA), CCTV and Distributed Antenna Systems. Configuring / integrating manufacturer equipment to interface with the customer environment in terms of Telephony / SIP / IT networks / IP plans. The ability to work in a self-supervised and structured manner with a disciplined work ethic. Attention to detail throughout the life cycle of the project from design, build, acceptance testing, installation and As Built documentation. Essential Skills/Requirements: 4+ years in a Senior Engineering role Strong electronic bench engineering skills Excellent organisational skills including the ability to prioritise tasks and increase productivity. The ability to work as part of a wider organisational team. A full clean driving licence. To pass enhanced security checks such as DBS or higher. If you are interested and would like to find out more, please apply with your updated CV and reach out to Tom Johnson on (phone number removed) - Ref: 72408
Mar 28, 2024
Full time
IT Radio Engineer Redditch, Worcestershire 30k - 40k per annum Advantage Resourcing are seeking an IT Radio Engineer to join a leading Telecommunications company based in Redditch, Worcester. Job Descriptions My client is a rapidly expanding Telecommunications company providing communication solutions to some of the worlds most recognised brands. Reporting to the Programme Manager within the Operations team, the Senior Engineer will be the go-to Engineer within the Engineering team offering support to fellow members of the team whilst being able to get stuck into the nitty gritty of what is required. The successful candidate will be highly organised and competent with both complex and basic engineering tasks limited within the scope of Radio Telecommunications. A good working knowledge of the Microsoft 365 Suite including Word, Excel and Outlook is essential. Key Roles and Responsibilities: Technologies include (but not limited to) Digital / Analogue Radio systems, Integrated Control Desk Systems, voice systems (PA), CCTV and Distributed Antenna Systems. Configuring / integrating manufacturer equipment to interface with the customer environment in terms of Telephony / SIP / IT networks / IP plans. The ability to work in a self-supervised and structured manner with a disciplined work ethic. Attention to detail throughout the life cycle of the project from design, build, acceptance testing, installation and As Built documentation. Essential Skills/Requirements: 4+ years in a Senior Engineering role Strong electronic bench engineering skills Excellent organisational skills including the ability to prioritise tasks and increase productivity. The ability to work as part of a wider organisational team. A full clean driving licence. To pass enhanced security checks such as DBS or higher. If you are interested and would like to find out more, please apply with your updated CV and reach out to Tom Johnson on (phone number removed) - Ref: 72408
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Mar 28, 2024
Full time
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Job Title: IT Support Engineer Location: Windsor (Onsite Initially moving to hybrid working after probation) Salary: £30,000 to £40,000 + Benefits We are working with a global leading client who are looking to bring in a new IT Support Engineer to help with their client support. The Support Engineer will be providing end user support for a wide array of clients with the opportunity to travel abroad multiple times a year. The IT Support Engineer will get the opportunity to work with a whole breadth of technologies and with the organisations training programme you have the opportunity to become a specialist in an area of your choice. Essential skills - IT Support Engineer: Office 365 experience - user admin, experience working with licenses and troubleshooting Active Directory - User administration Previous Service Desk experience Hardware troubleshooting experience Desirable Skills - IT Support Engineer: Networking experience - LAN, Switches, general troubleshooting Server administration experience MCSA and CompTIA A+ certifications Experience with Telephony and VOIP systems If you are interested in joining an organisation who are more than happy to invest in your learning, please apply for the IT Support Engineer role with a copy of your latest CV.1st Line Engineer / Service Desk / Windows Server / Microsoft 365 / Active Directory / Microsoft / Ticket Management / IT / Printers / Office 365 / Windows / 1st Line / Networking / AD / W10 / Windows 10 / AD / Switches / LAN / WAN /
Mar 28, 2024
Full time
Job Title: IT Support Engineer Location: Windsor (Onsite Initially moving to hybrid working after probation) Salary: £30,000 to £40,000 + Benefits We are working with a global leading client who are looking to bring in a new IT Support Engineer to help with their client support. The Support Engineer will be providing end user support for a wide array of clients with the opportunity to travel abroad multiple times a year. The IT Support Engineer will get the opportunity to work with a whole breadth of technologies and with the organisations training programme you have the opportunity to become a specialist in an area of your choice. Essential skills - IT Support Engineer: Office 365 experience - user admin, experience working with licenses and troubleshooting Active Directory - User administration Previous Service Desk experience Hardware troubleshooting experience Desirable Skills - IT Support Engineer: Networking experience - LAN, Switches, general troubleshooting Server administration experience MCSA and CompTIA A+ certifications Experience with Telephony and VOIP systems If you are interested in joining an organisation who are more than happy to invest in your learning, please apply for the IT Support Engineer role with a copy of your latest CV.1st Line Engineer / Service Desk / Windows Server / Microsoft 365 / Active Directory / Microsoft / Ticket Management / IT / Printers / Office 365 / Windows / 1st Line / Networking / AD / W10 / Windows 10 / AD / Switches / LAN / WAN /