ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Graduate Systems Engineer - Digital Transformation Location: Glasgow £24,000 Role Overview: I'm looking for a technically driven graduate to join my client on their digital transformation journey. This is a fantastic opening for anyone wanting to kick start their career, working for a globally recognised industrial organisation, with the opportunity to progress to leadership positions. You'll spend each day working closely with clients, IT teams, digital leads, and more to support with the company-wide implementation of new systems and maintain and develop their current system. Responsibilities: work to understand and document business requirements throughout the project liaise with end-users, process owners, and key users making sure the configuration of the system aligns with business requirements ensure the 1st/2nd/3rd/4th line support remains efficient and aligned with the business requirements during BAU changes to the system design and deliver training sessions, workshops, and materials to key users to drive efficiency and provide support build and maintain work-flows and process automation's What You'll Need: hands-on technical development and system implementation experience understanding of ITIL knowledge and application experience of Python understanding of different databases and technologies knowledge of low code platforms knowledge of process automation platforms Candidate Background: technically driven with the ability to analyse complex situations and solve problems effectively Engineering / Manufacturing / Mechanical Degree What You'll Receive: Multiple opportunities to attend training sessions and up-skill sessions The opportunity to develop, lead, and sustain several projects during your time as a graduate Competitive salary structure Starting: £24,000 6m Review: £25,500 12m Review: £28,000 18m Review: £29,500 2yr Review: £32,000 Mentorship and Support Diverse and Inclusive Work Environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 29, 2024
Full time
Graduate Systems Engineer - Digital Transformation Location: Glasgow £24,000 Role Overview: I'm looking for a technically driven graduate to join my client on their digital transformation journey. This is a fantastic opening for anyone wanting to kick start their career, working for a globally recognised industrial organisation, with the opportunity to progress to leadership positions. You'll spend each day working closely with clients, IT teams, digital leads, and more to support with the company-wide implementation of new systems and maintain and develop their current system. Responsibilities: work to understand and document business requirements throughout the project liaise with end-users, process owners, and key users making sure the configuration of the system aligns with business requirements ensure the 1st/2nd/3rd/4th line support remains efficient and aligned with the business requirements during BAU changes to the system design and deliver training sessions, workshops, and materials to key users to drive efficiency and provide support build and maintain work-flows and process automation's What You'll Need: hands-on technical development and system implementation experience understanding of ITIL knowledge and application experience of Python understanding of different databases and technologies knowledge of low code platforms knowledge of process automation platforms Candidate Background: technically driven with the ability to analyse complex situations and solve problems effectively Engineering / Manufacturing / Mechanical Degree What You'll Receive: Multiple opportunities to attend training sessions and up-skill sessions The opportunity to develop, lead, and sustain several projects during your time as a graduate Competitive salary structure Starting: £24,000 6m Review: £25,500 12m Review: £28,000 18m Review: £29,500 2yr Review: £32,000 Mentorship and Support Diverse and Inclusive Work Environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Mar 29, 2024
Full time
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
Mar 29, 2024
Full time
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
I am currently recruiting for a leading Microsoft gold partner who are based in London. This role is hybrid and will require some travel to client sites around the South Eat & London. This Project Engineer role is a spring board into the consulting team. About the role: As a Projects & Infrastructure Engineer, your role will involve on-site project work at client sites where you build client infrastructure, prepare software and hardware, and ensure installations are carried out to customer specifications. Some of the projects you will be involved in will include on-premise, public, private, and hybrid cloud-based installations, as well as Microsoft 365 and Azure migrations. You will scope projects and identify additional improvements, naturally upselling new technologies that may improve your customer's infrastructure needs. You will effectively plan and organise your own workload, maintain and update configuration documents, and ensure all assignments are carried out methodically and with meticulous attention to detail. General requirements: Similar experience as a Project Engineer, Infrastructure Engineer, or 3rd Line Support Engineer is essential Must be competent in working with multiple customers, such as within a Managed Service Provider Exceptional problem-solving, prioritisation, and multitasking skills Full driving license and willing to travel to customer sites (typically across the South of the UK) is essential Technical requirements: Strong background in supporting and implementing on-premise, hybrid and Microsoft Cloud technologies, specifically Microsoft 365 and Microsoft Azure Experience in setting up and configuring Microsoft security features Strong knowledge and experience with Windows Server, Active Directory, Windows 10, Virtualisation technologies (ideally VMware), backup technologies (ideally Veeam), Firewalls, Anti-Virus, Wireless technologies, and Networking configurations and technologies (including VLAN and Layer-3) Relevant cloud-based Microsoft certifications or other relevant certifications would be advantageous
Mar 29, 2024
Full time
I am currently recruiting for a leading Microsoft gold partner who are based in London. This role is hybrid and will require some travel to client sites around the South Eat & London. This Project Engineer role is a spring board into the consulting team. About the role: As a Projects & Infrastructure Engineer, your role will involve on-site project work at client sites where you build client infrastructure, prepare software and hardware, and ensure installations are carried out to customer specifications. Some of the projects you will be involved in will include on-premise, public, private, and hybrid cloud-based installations, as well as Microsoft 365 and Azure migrations. You will scope projects and identify additional improvements, naturally upselling new technologies that may improve your customer's infrastructure needs. You will effectively plan and organise your own workload, maintain and update configuration documents, and ensure all assignments are carried out methodically and with meticulous attention to detail. General requirements: Similar experience as a Project Engineer, Infrastructure Engineer, or 3rd Line Support Engineer is essential Must be competent in working with multiple customers, such as within a Managed Service Provider Exceptional problem-solving, prioritisation, and multitasking skills Full driving license and willing to travel to customer sites (typically across the South of the UK) is essential Technical requirements: Strong background in supporting and implementing on-premise, hybrid and Microsoft Cloud technologies, specifically Microsoft 365 and Microsoft Azure Experience in setting up and configuring Microsoft security features Strong knowledge and experience with Windows Server, Active Directory, Windows 10, Virtualisation technologies (ideally VMware), backup technologies (ideally Veeam), Firewalls, Anti-Virus, Wireless technologies, and Networking configurations and technologies (including VLAN and Layer-3) Relevant cloud-based Microsoft certifications or other relevant certifications would be advantageous
Role: Senior Systems Analyst/Developer - Hybrid Our client is a highly prestigious corporate company based in the heart of the Docklands. Job Summary: Responsible for the management, support, maintenance, upgrade, and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. In addition, that IT change control policies are in place and adhered to. Also, responsibilities involve overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices and ensuring compliance with regulatory standards. Main Responsibilities: Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices. Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. What We Require of You: A minimum of 5 years' experience in a Senior Systems Analyst/Development role A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. 4+ years' experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases, preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with Windows operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed. The following experience would be highly advantageous: Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Bachelor's degree in Computer Science, Engineering or relevant discipline Experience with Linux/Unix-based operating systems Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices.
Mar 29, 2024
Full time
Role: Senior Systems Analyst/Developer - Hybrid Our client is a highly prestigious corporate company based in the heart of the Docklands. Job Summary: Responsible for the management, support, maintenance, upgrade, and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. In addition, that IT change control policies are in place and adhered to. Also, responsibilities involve overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices and ensuring compliance with regulatory standards. Main Responsibilities: Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices. Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. What We Require of You: A minimum of 5 years' experience in a Senior Systems Analyst/Development role A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. 4+ years' experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases, preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with Windows operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed. The following experience would be highly advantageous: Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Bachelor's degree in Computer Science, Engineering or relevant discipline Experience with Linux/Unix-based operating systems Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices.
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Macildowie Recruitment and Retention
Lincoln, Lincolnshire
Infrastructure Engineer - Lincoln Salary on application Our engineering and tech driven client is on the lookout for a skilled Infrastructure Engineer to join their team in Lincoln. With a mission to drive their IT infrastructure into the future, they offer a dynamic, exciting work environment where innovation and collaboration are at the forefront. If you're passionate about technology and working with some seriously cool products, apply now! The business are a collaborative and highly driven bunch working on some very cool stuff. This role is at the forefront of supporting them with this and to get the most from their people, most of the work will be office based in Lincoln with limited opportunity to work from home. Your Role: As an Infrastructure Engineer, you'll be instrumental in providing 3rd line infrastructure support while actively contributing to a variety of projects. You'll harness your expertise to ensure the smooth operation of their IT systems and occasionally their customers, playing a pivotal role in the implementation and management of their technology infrastructure. Key Responsibilities Deliver expert 3rd line support and manage infrastructure projects, ensuring timely and effective resolution of issues. Design, install, and configure virtualisation technologies, including VMWare and Hyper-V, to optimise their IT environment. Utilise PowerShell scripting to automate tasks, enhancing system efficiency and reliability. Manage Active Directory and Azure AD integration, maintaining robust security and seamless connectivity. Oversee Cisco switching and routing, ensuring optimal network performance and reliability. Implement and manage Veeam Backup and Replication solutions, safeguarding their data integrity. Maintain and upgrade HP/Dell server hardware, ensuring high performance and reliability. Manage data storage solutions (SAN/NAS), optimising data accessibility and security. Uphold network and information security protocols (IPSEC/SSL/Kerberos), ensuring a secure IT environment. Leverage IaaS and PaaS services (Azure) to drive innovation and efficiency in their IT operations. What You'll Bring A minimum of 2 years' experience in 3rd line infrastructure support and project delivery. Proficiency in virtualisation technologies (VMWare, Hyper-V), PowerShell scripting, and Windows Server administration. In-depth knowledge of Active Directory and Azure AD integration, Cisco networking, and Veeam backup solutions. Experience with HP/Dell server hardware and data storage technologies (SAN/NAS). A strong understanding of network and information security protocols. Familiarity with cloud services (Azure), including IaaS and PaaS. Why Join Us? Competitive Salary & Benefits : They offer a competitive salary package and comprehensive benefits, tailored to your life including a generous holiday allowance and private medical cover. Professional Development : With access to the latest tools and technologies, they support your growth through continuous learning and professional development opportunities. Innovative Culture : Be part of a culture that encourages innovation, collaboration, and forward-thinking working with amazing products. Ready to Apply? If you're a tech-savvy individual looking to make an impact in a thriving company, then hit apply! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Mar 29, 2024
Full time
Infrastructure Engineer - Lincoln Salary on application Our engineering and tech driven client is on the lookout for a skilled Infrastructure Engineer to join their team in Lincoln. With a mission to drive their IT infrastructure into the future, they offer a dynamic, exciting work environment where innovation and collaboration are at the forefront. If you're passionate about technology and working with some seriously cool products, apply now! The business are a collaborative and highly driven bunch working on some very cool stuff. This role is at the forefront of supporting them with this and to get the most from their people, most of the work will be office based in Lincoln with limited opportunity to work from home. Your Role: As an Infrastructure Engineer, you'll be instrumental in providing 3rd line infrastructure support while actively contributing to a variety of projects. You'll harness your expertise to ensure the smooth operation of their IT systems and occasionally their customers, playing a pivotal role in the implementation and management of their technology infrastructure. Key Responsibilities Deliver expert 3rd line support and manage infrastructure projects, ensuring timely and effective resolution of issues. Design, install, and configure virtualisation technologies, including VMWare and Hyper-V, to optimise their IT environment. Utilise PowerShell scripting to automate tasks, enhancing system efficiency and reliability. Manage Active Directory and Azure AD integration, maintaining robust security and seamless connectivity. Oversee Cisco switching and routing, ensuring optimal network performance and reliability. Implement and manage Veeam Backup and Replication solutions, safeguarding their data integrity. Maintain and upgrade HP/Dell server hardware, ensuring high performance and reliability. Manage data storage solutions (SAN/NAS), optimising data accessibility and security. Uphold network and information security protocols (IPSEC/SSL/Kerberos), ensuring a secure IT environment. Leverage IaaS and PaaS services (Azure) to drive innovation and efficiency in their IT operations. What You'll Bring A minimum of 2 years' experience in 3rd line infrastructure support and project delivery. Proficiency in virtualisation technologies (VMWare, Hyper-V), PowerShell scripting, and Windows Server administration. In-depth knowledge of Active Directory and Azure AD integration, Cisco networking, and Veeam backup solutions. Experience with HP/Dell server hardware and data storage technologies (SAN/NAS). A strong understanding of network and information security protocols. Familiarity with cloud services (Azure), including IaaS and PaaS. Why Join Us? Competitive Salary & Benefits : They offer a competitive salary package and comprehensive benefits, tailored to your life including a generous holiday allowance and private medical cover. Professional Development : With access to the latest tools and technologies, they support your growth through continuous learning and professional development opportunities. Innovative Culture : Be part of a culture that encourages innovation, collaboration, and forward-thinking working with amazing products. Ready to Apply? If you're a tech-savvy individual looking to make an impact in a thriving company, then hit apply! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Role: Lead IT Engineer Location: Bournemouth Salary: £45,000 We are currently representing an industry leading tech company based in Bournemouth! This company deals with some of the most advanced commercially available sub-aquatic technologies in the world and they are offering an EXCITING new position to a Senior/Lead IT Engineer. Exclusive Benefits: Highly Competitive Annual Salary (£45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Working on Worldwide Projects (Global Travel Opportunities) Pension Contribution Private Medical Gym Membership Bonas Scheme Café Onsite Free Parking Required Skills: 3rd Line Support Experience Project Experience (Cloud Migrations & Implementations) Strong Cloud Stack (O365, Azure) Strong Networking (Configs & Builds) If you are interested in this role, please click APPLY NOW or email your CV directly to for immediate consideration, I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: Lead IT Engineer Location: Bournemouth Salary: £45,000 We are currently representing an industry leading tech company based in Bournemouth! This company deals with some of the most advanced commercially available sub-aquatic technologies in the world and they are offering an EXCITING new position to a Senior/Lead IT Engineer. Exclusive Benefits: Highly Competitive Annual Salary (£45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Working on Worldwide Projects (Global Travel Opportunities) Pension Contribution Private Medical Gym Membership Bonas Scheme Café Onsite Free Parking Required Skills: 3rd Line Support Experience Project Experience (Cloud Migrations & Implementations) Strong Cloud Stack (O365, Azure) Strong Networking (Configs & Builds) If you are interested in this role, please click APPLY NOW or email your CV directly to for immediate consideration, I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
This is a real all-rounder Infrastructure role, working for a well-known retail brand in Nottingham. The key focus of the role will be to provide top-to-bottom IT support, maintenance, and development to the business' Infrastructure, at the head office and across various branches. Perhaps you've just finished a contract role or looking for something to get stuck into over the next few months. This opportunity will allow you to be part of a high-achieving environment, where everyone is working towards the same collective goal. Location: NG11, hybrid basis Duration: 12 month fixed-term contract Salary: £40,000 - £45,000 per annum (hourly equivalent) THE ROLE & RESPONSIBILITIES Manage and control all Infrastructure across the business Acting as the point of escalation to 2nd Line Support, following ITIL guidelines Providing extensive 3rd Line support for all the business' physical and virtual IT assets Use of ManageEngine, facilitating the logging and managing of problems and incidents Use of Bitdefender to protect all IT user endpoints and applications from security breaches Support, implementation and development of software applications Design and implement network solutions to improve the efficiency of current networks (LAN & WAN) Support physical devices e.g. Cabling and servers Liaise with 3rd party vendors Involvement in IT projects Monitoring of systems Managing the company's Cloud environment and Management strategy Ensure compliance against all control standards Provide budgetary information ABOUT YOU / EXPERIENCE IN Experienced in a similar IT infrastructure environment Project management would be desirable Excellent troubleshooting skills Experience with Datacentre migrations Cisco Certified Network Profession (desirable) Cloud management Linux/Unix Administration Office365, Active Directory, Windows, SAP, SQL Server If this role sounds like something you'd love to be a part of - Apply now! Or alternatively find me on LinkedIn - Lois Recruitment. Distinct Recruitment are always open to ideas from our candidates, ideas that help us to make our recruiting services more accessible. Just let us know if you have any accessibility requirements, at any stage of the application process Distinct Recruitment Privacy Policy
Mar 29, 2024
Full time
This is a real all-rounder Infrastructure role, working for a well-known retail brand in Nottingham. The key focus of the role will be to provide top-to-bottom IT support, maintenance, and development to the business' Infrastructure, at the head office and across various branches. Perhaps you've just finished a contract role or looking for something to get stuck into over the next few months. This opportunity will allow you to be part of a high-achieving environment, where everyone is working towards the same collective goal. Location: NG11, hybrid basis Duration: 12 month fixed-term contract Salary: £40,000 - £45,000 per annum (hourly equivalent) THE ROLE & RESPONSIBILITIES Manage and control all Infrastructure across the business Acting as the point of escalation to 2nd Line Support, following ITIL guidelines Providing extensive 3rd Line support for all the business' physical and virtual IT assets Use of ManageEngine, facilitating the logging and managing of problems and incidents Use of Bitdefender to protect all IT user endpoints and applications from security breaches Support, implementation and development of software applications Design and implement network solutions to improve the efficiency of current networks (LAN & WAN) Support physical devices e.g. Cabling and servers Liaise with 3rd party vendors Involvement in IT projects Monitoring of systems Managing the company's Cloud environment and Management strategy Ensure compliance against all control standards Provide budgetary information ABOUT YOU / EXPERIENCE IN Experienced in a similar IT infrastructure environment Project management would be desirable Excellent troubleshooting skills Experience with Datacentre migrations Cisco Certified Network Profession (desirable) Cloud management Linux/Unix Administration Office365, Active Directory, Windows, SAP, SQL Server If this role sounds like something you'd love to be a part of - Apply now! Or alternatively find me on LinkedIn - Lois Recruitment. Distinct Recruitment are always open to ideas from our candidates, ideas that help us to make our recruiting services more accessible. Just let us know if you have any accessibility requirements, at any stage of the application process Distinct Recruitment Privacy Policy
3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Role is on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm). You must have experience/technical skill in the following : Azure installation experience VMWare/Hyper-V Watchguard experience or similar Windows Server Microsoft Exchange Microsoft 365 Experience in working with ticket systems Understanding of priorities and SLAs Clean, UK driving license Any ITIL Framework experience is a bonus Role involves: Project work Providing 2nd (10%) / 3rd (90%) line IT Support to our customers Monitoring Customer's Infrastructure Following escalation procedures to ensure Service Level Agreements are met Managing customer issues through to closure Identifying recurring outages and trends Providing ongoing documentation and improvement of processes Assisting other engineers with problem resolution and training needs Leading customer IT projects Providing strategic IT advice Supporting and developing internal IT systems Please send your most up to date CV to me ASAP for a full job spec!
Mar 29, 2024
Full time
3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Role is on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm). You must have experience/technical skill in the following : Azure installation experience VMWare/Hyper-V Watchguard experience or similar Windows Server Microsoft Exchange Microsoft 365 Experience in working with ticket systems Understanding of priorities and SLAs Clean, UK driving license Any ITIL Framework experience is a bonus Role involves: Project work Providing 2nd (10%) / 3rd (90%) line IT Support to our customers Monitoring Customer's Infrastructure Following escalation procedures to ensure Service Level Agreements are met Managing customer issues through to closure Identifying recurring outages and trends Providing ongoing documentation and improvement of processes Assisting other engineers with problem resolution and training needs Leading customer IT projects Providing strategic IT advice Supporting and developing internal IT systems Please send your most up to date CV to me ASAP for a full job spec!
Job Title: Senior Technical Engineer Location: Northwich, Cheshire Job Type: Office & Field based Salary: Up to £40,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Senior Technical Engineer. The company provide IT Support to clients within Cheshire and the North West including cloud services, cyber security, software development and business continuity. Benefits: Free parking on site 28 days annual leave Company van provided Fuel card or mileage covered Collaborative team environment Technical Skills Required: MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Networking - Routing, switches, firewalls - protocols, configurations, installs WAN, LAN, DNS, DHCP, TCP/IP Project experience Carried out or assisted with IT audits Responsibilities: Audit new customers IT, produce reports and discuss findings and recommendations Work on client and company projects (previous project experience essential) Diagnose software & hardware issues Provide exceptional standard of customer service, efficiently responding to enquiries, maintaining contact and logging results. Work in a collaborative team, giving help to colleagues when required Abide by companies policies and procedures Be professional, a team player, willingness to learn and great communication skills Highly Desired: MSP Background / previous experience Obtained Microsoft Certifications Strong project background Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! You must be a team player, organised, have strong problem solving skills, be willing to travel to customer sites and help junior members of staff. If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key Skills: Senior IT Engineer, 2nd/3rd Line Engineer, Senior Technical Support, 3rd Line IT Support, 2nd Line IT Engineer, Technical Engineer, Snr Tech Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Job Title: Senior Technical Engineer Location: Northwich, Cheshire Job Type: Office & Field based Salary: Up to £40,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Senior Technical Engineer. The company provide IT Support to clients within Cheshire and the North West including cloud services, cyber security, software development and business continuity. Benefits: Free parking on site 28 days annual leave Company van provided Fuel card or mileage covered Collaborative team environment Technical Skills Required: MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Networking - Routing, switches, firewalls - protocols, configurations, installs WAN, LAN, DNS, DHCP, TCP/IP Project experience Carried out or assisted with IT audits Responsibilities: Audit new customers IT, produce reports and discuss findings and recommendations Work on client and company projects (previous project experience essential) Diagnose software & hardware issues Provide exceptional standard of customer service, efficiently responding to enquiries, maintaining contact and logging results. Work in a collaborative team, giving help to colleagues when required Abide by companies policies and procedures Be professional, a team player, willingness to learn and great communication skills Highly Desired: MSP Background / previous experience Obtained Microsoft Certifications Strong project background Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! You must be a team player, organised, have strong problem solving skills, be willing to travel to customer sites and help junior members of staff. If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key Skills: Senior IT Engineer, 2nd/3rd Line Engineer, Senior Technical Support, 3rd Line IT Support, 2nd Line IT Engineer, Technical Engineer, Snr Tech Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ref Sian (phone number removed) Job Title: 3rd Line Support Engineer Location: Ringwood Salary: 30,000 - 43,000 per annum We are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients. Key Responsibilities: Providing solutions to complex technical issues raised by clients Collaborating with Level 1 and Level 2 support teams to streamline issue escalation processes Designing, implementing, and maintaining advanced infrastructure solutions Conducting root cause analysis to address recurring issues Serving as a technical escalation point for junior engineers Installing and configuring servers, switches, routers, and telephony systems on-site Managing project documentation and delivering projects on-time and on-budget Requirements: Minimum 2 years' experience as a Level 3 support engineer Experience working on customer site as a field engineer Knowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systems Excellent communication skills Experience working in a MSP environment is preferred Benefits: Competitive salary of 30,000 - 43,000 per annum Core working hours with on-site parking 20 days holidays + Bank holidays, increasing with length of service Company Pension scheme and Bonus Schemes Company vehicle where appropriate Staff chill space and social events If you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Mar 28, 2024
Full time
Ref Sian (phone number removed) Job Title: 3rd Line Support Engineer Location: Ringwood Salary: 30,000 - 43,000 per annum We are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients. Key Responsibilities: Providing solutions to complex technical issues raised by clients Collaborating with Level 1 and Level 2 support teams to streamline issue escalation processes Designing, implementing, and maintaining advanced infrastructure solutions Conducting root cause analysis to address recurring issues Serving as a technical escalation point for junior engineers Installing and configuring servers, switches, routers, and telephony systems on-site Managing project documentation and delivering projects on-time and on-budget Requirements: Minimum 2 years' experience as a Level 3 support engineer Experience working on customer site as a field engineer Knowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systems Excellent communication skills Experience working in a MSP environment is preferred Benefits: Competitive salary of 30,000 - 43,000 per annum Core working hours with on-site parking 20 days holidays + Bank holidays, increasing with length of service Company Pension scheme and Bonus Schemes Company vehicle where appropriate Staff chill space and social events If you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Role Title Solution Architect Engineering Applications Salary - £60,000 - £80,000 p/a Location Warrington, Derby or Manchester We are now recruiting for the exciting role of Solution Architect Engineering Applications, to be involved in a ground breaking programme to be a part of deploying Small Modular Reactors across the UK and potentially across the globe! We are Rolls-Royce SMR and we re doing something that s never been done before. We re revolutionising an industry. That s a once-in-a-career opportunity for those excited by such a challenge. This is more than just a job; this is a legacy. Job Purpose Rolls-Royce SMR have several IT Technology projects for delivery to support the growth of the business. Working together with Business Process Leads either from within the IT team, Engineering or from the supply chain. It will support the definition and realisation of the strategic Engineering Systems Product roadmap, that will be delivered over the lifecycle of the SMR programme. Unique Selling points of role / team As an Engineering Solution Architect you will deliver the Engineering Systems Enterprise Architect roadmap. You will be responsible for the defining solutions to business problems and ensuring there implementation. You will solve problems and make disciplined design decisions based on available information. Key Results & What can be achieved in the role 6mths Help evolve the SMR IT team into an organisation that puts user experience first, exceeds delivery commitments and is centre for digital excellence. 1yr Deliver IT solutions that support SMR achieving GDA Step 3 approval. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills. Key Selection Criteria Experienced in resolving day to day issues with COTS, SAAS & Licensing applications. Ability to liaise with 3rd party vendors to raise, track and resolve issues. Assist in the training and support of users. Experienced in Database, Custom Web, Low-Code & No Code Applications with strong Requirements Gathering, Solution Design, Functional and implementation knowledge. Experience in creating, reviewing and approving High Level Designs, Low Level Designs, deployment guides and build specifications. Experience in the packaging, testing and deployment of solutions to both Windows Client & Azure Environments. Experienced with licensing, deployment. Ability to plan and manage application updates and bug fixes. TOGAF 9 Foundation or equivalent Pay and Benefits We anticipate paying a salary of between £60K-£80K, plus:- Bonus - Performance related bonus of up to 12.5% bonus Benefits Allowance £2,200 cash allowance, 28 days holiday plus bank holidays on top, enabling you to create a bespoke package Pension - 12% employer and 6% employee contributions.
Mar 28, 2024
Full time
Role Title Solution Architect Engineering Applications Salary - £60,000 - £80,000 p/a Location Warrington, Derby or Manchester We are now recruiting for the exciting role of Solution Architect Engineering Applications, to be involved in a ground breaking programme to be a part of deploying Small Modular Reactors across the UK and potentially across the globe! We are Rolls-Royce SMR and we re doing something that s never been done before. We re revolutionising an industry. That s a once-in-a-career opportunity for those excited by such a challenge. This is more than just a job; this is a legacy. Job Purpose Rolls-Royce SMR have several IT Technology projects for delivery to support the growth of the business. Working together with Business Process Leads either from within the IT team, Engineering or from the supply chain. It will support the definition and realisation of the strategic Engineering Systems Product roadmap, that will be delivered over the lifecycle of the SMR programme. Unique Selling points of role / team As an Engineering Solution Architect you will deliver the Engineering Systems Enterprise Architect roadmap. You will be responsible for the defining solutions to business problems and ensuring there implementation. You will solve problems and make disciplined design decisions based on available information. Key Results & What can be achieved in the role 6mths Help evolve the SMR IT team into an organisation that puts user experience first, exceeds delivery commitments and is centre for digital excellence. 1yr Deliver IT solutions that support SMR achieving GDA Step 3 approval. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills. Key Selection Criteria Experienced in resolving day to day issues with COTS, SAAS & Licensing applications. Ability to liaise with 3rd party vendors to raise, track and resolve issues. Assist in the training and support of users. Experienced in Database, Custom Web, Low-Code & No Code Applications with strong Requirements Gathering, Solution Design, Functional and implementation knowledge. Experience in creating, reviewing and approving High Level Designs, Low Level Designs, deployment guides and build specifications. Experience in the packaging, testing and deployment of solutions to both Windows Client & Azure Environments. Experienced with licensing, deployment. Ability to plan and manage application updates and bug fixes. TOGAF 9 Foundation or equivalent Pay and Benefits We anticipate paying a salary of between £60K-£80K, plus:- Bonus - Performance related bonus of up to 12.5% bonus Benefits Allowance £2,200 cash allowance, 28 days holiday plus bank holidays on top, enabling you to create a bespoke package Pension - 12% employer and 6% employee contributions.
2nd Line Support Engineer Rochester Up to 28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services. We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment and culture 22 days per year holiday (plus bank holidays) Pension after 3 months Lunch provided everyday Quarterly company events Paid training & examinations LinkedIn Learning account Perkbox employee benefits programme Free parking
Mar 28, 2024
Full time
2nd Line Support Engineer Rochester Up to 28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services. We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment and culture 22 days per year holiday (plus bank holidays) Pension after 3 months Lunch provided everyday Quarterly company events Paid training & examinations LinkedIn Learning account Perkbox employee benefits programme Free parking
Quality Engineer - Near Edinburgh (Hybrid) - To 45K + 15% Bonus Our client, an established and growing Scottish success story who have improved the lives of millions of people across the globe already and still have sights on further additions to their well-needed, exciting product line, are on the lookout for a Quality Engineer with a background in Manufacturing and knowledge of relevant ISO standards to join their R&D function on a permanent basis. You'll enjoy: Starting salary of up to 45,000 plus a bonus scheme of up to 15%, annual salary reviews and a comprehensive benefits package Hybrid working model (3 in, 2 WFH) as well as flexible start/finish times to suit your routine Being part of an organisation who not have not only helped millions of people across the globe but take very good care of their staff (we've placed many of them ourselves and their feedback has been great!) Rewarding work, ongoing career progression, technical upskilling opportunities and even more You'll put your talents to good use across: Using your knowledge of Quality Assurance and standards to help the wider function produce and ensure a safe and compliant portfolio of life-improving devices Stay on top of regulatory standards and requirements and help weave them into/improve manufacturing processes wherever needed Take the reins on continuous improvement related projects; including analysing processes/throughput, flow mapping, and so on. QA reviews, and sign-offs of relevant documentation Interact with external partners including suppliers to ensure they're also playing their part where it comes to quality Identify, analyse and export relevant metrics aligning to compliance Owning and supporting internal and 3rd party auditing procedures What they're looking for in you: Knowledge of ISO9001 and any other relevant standards applied in a manufacturing/similar setting Must have a good grasp and demonstrable track record in Continuous Improvement (Six Sigma / 5S / Kaizen Events / etc.) Understanding and ability to consider regulatory issues as you and the team operate Ability to identify areas for improvements and the drive to deliver them Ability to document effectively, and ideally an previous dealings with/exposure to auditing In return, our client offers their employees ample opportunities to flourish technically, give something back in a very direct and rewarding way, and enjoy a range of different benefits with people at the centre, such as a great bonus scheme, annual salary reviews, flexible and hybrid working arrangements, and much more. Apply now with your latest CV for immediate consideration! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Full time
Quality Engineer - Near Edinburgh (Hybrid) - To 45K + 15% Bonus Our client, an established and growing Scottish success story who have improved the lives of millions of people across the globe already and still have sights on further additions to their well-needed, exciting product line, are on the lookout for a Quality Engineer with a background in Manufacturing and knowledge of relevant ISO standards to join their R&D function on a permanent basis. You'll enjoy: Starting salary of up to 45,000 plus a bonus scheme of up to 15%, annual salary reviews and a comprehensive benefits package Hybrid working model (3 in, 2 WFH) as well as flexible start/finish times to suit your routine Being part of an organisation who not have not only helped millions of people across the globe but take very good care of their staff (we've placed many of them ourselves and their feedback has been great!) Rewarding work, ongoing career progression, technical upskilling opportunities and even more You'll put your talents to good use across: Using your knowledge of Quality Assurance and standards to help the wider function produce and ensure a safe and compliant portfolio of life-improving devices Stay on top of regulatory standards and requirements and help weave them into/improve manufacturing processes wherever needed Take the reins on continuous improvement related projects; including analysing processes/throughput, flow mapping, and so on. QA reviews, and sign-offs of relevant documentation Interact with external partners including suppliers to ensure they're also playing their part where it comes to quality Identify, analyse and export relevant metrics aligning to compliance Owning and supporting internal and 3rd party auditing procedures What they're looking for in you: Knowledge of ISO9001 and any other relevant standards applied in a manufacturing/similar setting Must have a good grasp and demonstrable track record in Continuous Improvement (Six Sigma / 5S / Kaizen Events / etc.) Understanding and ability to consider regulatory issues as you and the team operate Ability to identify areas for improvements and the drive to deliver them Ability to document effectively, and ideally an previous dealings with/exposure to auditing In return, our client offers their employees ample opportunities to flourish technically, give something back in a very direct and rewarding way, and enjoy a range of different benefits with people at the centre, such as a great bonus scheme, annual salary reviews, flexible and hybrid working arrangements, and much more. Apply now with your latest CV for immediate consideration! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Spectrum IT's national client are actively seeking an experienced Contract Field Support Engineer to join them on an initial 1 month contract , the role has been deemed OUTSIDE IR35 and will be covering multiple sites across Surrey country. Having access to your own car with a clean FULL UK driving license is a must! As the Contract Field Engineer covering Surrey you will work on your own and/or in teams to deploy technical infrastructure solutions, such as: PC & Laptop Refresh Projects Client Operating System Upgrades Working with 3rdparty software suppliers Switch, firewall and Router installs Wireless solution deployments Successfully manage relationships with end users and customers in line with the customer focused ethos of our business. Skills & Experience Imaging and deployment of technologies for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations, and comms cabinet patching Knowledge or exposure in managing: Windows Server (Apply online only) Active Directory management IP address management though DNS & DHCP Group Policy Management Virtualisation technology, Hyper-V, or VMware Visiting multiple sites daily and working closely with end clients/businesses, strong communication and time management skills will be key. You will be able to communicate verbally and in writing to both technical and non-technical audiences while managing your workload and priorities. For this role you will need your own vehicle as you will be expected to travel daily as the Contract Field Engineer. The role is subject to a standard DBS check. (P arking expenses paid, mileage paid over the first 60 miles per day.) For more information please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Full time
Spectrum IT's national client are actively seeking an experienced Contract Field Support Engineer to join them on an initial 1 month contract , the role has been deemed OUTSIDE IR35 and will be covering multiple sites across Surrey country. Having access to your own car with a clean FULL UK driving license is a must! As the Contract Field Engineer covering Surrey you will work on your own and/or in teams to deploy technical infrastructure solutions, such as: PC & Laptop Refresh Projects Client Operating System Upgrades Working with 3rdparty software suppliers Switch, firewall and Router installs Wireless solution deployments Successfully manage relationships with end users and customers in line with the customer focused ethos of our business. Skills & Experience Imaging and deployment of technologies for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations, and comms cabinet patching Knowledge or exposure in managing: Windows Server (Apply online only) Active Directory management IP address management though DNS & DHCP Group Policy Management Virtualisation technology, Hyper-V, or VMware Visiting multiple sites daily and working closely with end clients/businesses, strong communication and time management skills will be key. You will be able to communicate verbally and in writing to both technical and non-technical audiences while managing your workload and priorities. For this role you will need your own vehicle as you will be expected to travel daily as the Contract Field Engineer. The role is subject to a standard DBS check. (P arking expenses paid, mileage paid over the first 60 miles per day.) For more information please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. Role Purpose Support Engineers provide technical support to customers, projects and development teams, installing, commissioning and maintaining SAFE and related integrated systems and services. They will have comprehensive knowledge of the SAFE operating environment, configuration and functionality as well as deep expertise in system components and integrations. Key responsibilities Install, maintain and support operating environment for customers and project deliveries, including hardware and server build and configuration, application and system installation and commissioning, troubleshooting and patching. Support maintenance of internal and hosted development environments. Provide 2nd and 3rd line support to customers as part of service operations team Testing and documentation of installations and changes Advising project teams and customers for technical matters relating to infrastructure and environments. Experience/Qualifications Essential requirements Demonstrable knowledge and experience in 3 or more of the following: Microsoft Windows Server; Microsoft SQL Server; Virtualisation (HyperV, VMWare); Networking (Load balancing, Firewalls, TCP/IP); Linux; Telephony/UC (SIP, ACD, VOIP); Active Directory (ADFS, domain management, users/groups, policies, certificates etc.), Hardware installation and maintenance; Cloud (e.g. Azure, AWS, SaaS deployments etc). Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Excellent communication skills - written and verbal. Desirable, but not essential Familiarity with Agile methodologies, tools and ways of working. Project Management experience and/or certification (Agile PM, PRINCE2, PMI or other) Experience of delivering and supporting IT services to support software development. Certification in relevant technologies. ITIL Foundation certificate or higher equivalent qualification Knowledge of working with Quality Management Systems, Continuous Improvement tools and frameworks such as Lean, 6-sigma, ISO9001 Profile This position would suit someone from an IT infrastructure or service delivery background, with experience working in critical delivery environments or where 99.999% availability is required (e.g., emergency control rooms, manufacturing, safety critical applications). Attention to detail, good work and time organisation and a high quality ethic are essential characteristics to be successful in this role
Mar 28, 2024
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. Role Purpose Support Engineers provide technical support to customers, projects and development teams, installing, commissioning and maintaining SAFE and related integrated systems and services. They will have comprehensive knowledge of the SAFE operating environment, configuration and functionality as well as deep expertise in system components and integrations. Key responsibilities Install, maintain and support operating environment for customers and project deliveries, including hardware and server build and configuration, application and system installation and commissioning, troubleshooting and patching. Support maintenance of internal and hosted development environments. Provide 2nd and 3rd line support to customers as part of service operations team Testing and documentation of installations and changes Advising project teams and customers for technical matters relating to infrastructure and environments. Experience/Qualifications Essential requirements Demonstrable knowledge and experience in 3 or more of the following: Microsoft Windows Server; Microsoft SQL Server; Virtualisation (HyperV, VMWare); Networking (Load balancing, Firewalls, TCP/IP); Linux; Telephony/UC (SIP, ACD, VOIP); Active Directory (ADFS, domain management, users/groups, policies, certificates etc.), Hardware installation and maintenance; Cloud (e.g. Azure, AWS, SaaS deployments etc). Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Excellent communication skills - written and verbal. Desirable, but not essential Familiarity with Agile methodologies, tools and ways of working. Project Management experience and/or certification (Agile PM, PRINCE2, PMI or other) Experience of delivering and supporting IT services to support software development. Certification in relevant technologies. ITIL Foundation certificate or higher equivalent qualification Knowledge of working with Quality Management Systems, Continuous Improvement tools and frameworks such as Lean, 6-sigma, ISO9001 Profile This position would suit someone from an IT infrastructure or service delivery background, with experience working in critical delivery environments or where 99.999% availability is required (e.g., emergency control rooms, manufacturing, safety critical applications). Attention to detail, good work and time organisation and a high quality ethic are essential characteristics to be successful in this role
T3/Implementation Engineer - 80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : 70,000 - 80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities. Please do not hesitate and apply today, I am looking to move very fast with this position. This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
T3/Implementation Engineer - 80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : 70,000 - 80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities. Please do not hesitate and apply today, I am looking to move very fast with this position. This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
VoIP Engineer - Up to 35k - Bolton Unique opportunity to join a well-regarded Telecommunications Provider as a Technical Solutions Engineer responsible for the delivery of Telephony based projects to their SME clients. This is an innovative telecommunications company specialising in IP technology - Cloud Voice services. As a Technical Solutions Engineer you will uphold exceptional levels of customer service, providing technical service desk support to clients (When required) alongside managing the delivery of projects concurrently. This is a supportive business with an excellent company culture, providing plenty of opportunity to further develop your technical skillset through training and opportunities. This position would be ideal for a 2nd/3rd Line Engineer who has the aspiration to move into a project led role. Daily responsibilities: Responsible for configuration and deployment of Telephony, SIP, PBX, Phone Systems remotely. Direct point of contact for technical escalations. Investigation of Quality related issue using through the SIP traces Monitoring of RTP streaming on live calls Responsible for assisting customers on provisioning and configuring of SIP devices. Assisting customers on setting of the Routers and Firewall Monitoring of customer routers for any packet loss issues Monitoring of the traffic on each supplier trunks Responsible for updating Documentation on Confluence Essential skills: Being able to troubleshoot and understand SIP messaging/tracing via Wireshark is a must; Considerable experience in a hands-on role supporting and/or installing IP telephony systems; Be an excellent problem solver with strong analytical skills; Good working knowledge of IP Networking and trouble shooting Experience of dealing with Routers, Firewalls and network configuration; Good time management skills; Possess excellent interpersonal skills and can communicate concisely at all levels; Able to work well on his/her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines; Fast learner and quick to grasp new ideas, technologies and concepts; Be able to evaluate, learn, adapt and improve. Desirable skills: Experience working with 3CX hosted solutions would be highly desirable but not essential. Must be eligible to work in the UK Based onsite in Bolton. Paying up to 35k + beenfits
Mar 28, 2024
Full time
VoIP Engineer - Up to 35k - Bolton Unique opportunity to join a well-regarded Telecommunications Provider as a Technical Solutions Engineer responsible for the delivery of Telephony based projects to their SME clients. This is an innovative telecommunications company specialising in IP technology - Cloud Voice services. As a Technical Solutions Engineer you will uphold exceptional levels of customer service, providing technical service desk support to clients (When required) alongside managing the delivery of projects concurrently. This is a supportive business with an excellent company culture, providing plenty of opportunity to further develop your technical skillset through training and opportunities. This position would be ideal for a 2nd/3rd Line Engineer who has the aspiration to move into a project led role. Daily responsibilities: Responsible for configuration and deployment of Telephony, SIP, PBX, Phone Systems remotely. Direct point of contact for technical escalations. Investigation of Quality related issue using through the SIP traces Monitoring of RTP streaming on live calls Responsible for assisting customers on provisioning and configuring of SIP devices. Assisting customers on setting of the Routers and Firewall Monitoring of customer routers for any packet loss issues Monitoring of the traffic on each supplier trunks Responsible for updating Documentation on Confluence Essential skills: Being able to troubleshoot and understand SIP messaging/tracing via Wireshark is a must; Considerable experience in a hands-on role supporting and/or installing IP telephony systems; Be an excellent problem solver with strong analytical skills; Good working knowledge of IP Networking and trouble shooting Experience of dealing with Routers, Firewalls and network configuration; Good time management skills; Possess excellent interpersonal skills and can communicate concisely at all levels; Able to work well on his/her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines; Fast learner and quick to grasp new ideas, technologies and concepts; Be able to evaluate, learn, adapt and improve. Desirable skills: Experience working with 3CX hosted solutions would be highly desirable but not essential. Must be eligible to work in the UK Based onsite in Bolton. Paying up to 35k + beenfits