Macildowie Recruitment and Retention
Lincoln, Lincolnshire
Infrastructure Engineer - Lincoln Salary on application Our engineering and tech driven client is on the lookout for a skilled Infrastructure Engineer to join their team in Lincoln. With a mission to drive their IT infrastructure into the future, they offer a dynamic, exciting work environment where innovation and collaboration are at the forefront. If you're passionate about technology and working with some seriously cool products, apply now! The business are a collaborative and highly driven bunch working on some very cool stuff. This role is at the forefront of supporting them with this and to get the most from their people, most of the work will be office based in Lincoln with limited opportunity to work from home. Your Role: As an Infrastructure Engineer, you'll be instrumental in providing 3rd line infrastructure support while actively contributing to a variety of projects. You'll harness your expertise to ensure the smooth operation of their IT systems and occasionally their customers, playing a pivotal role in the implementation and management of their technology infrastructure. Key Responsibilities Deliver expert 3rd line support and manage infrastructure projects, ensuring timely and effective resolution of issues. Design, install, and configure virtualisation technologies, including VMWare and Hyper-V, to optimise their IT environment. Utilise PowerShell scripting to automate tasks, enhancing system efficiency and reliability. Manage Active Directory and Azure AD integration, maintaining robust security and seamless connectivity. Oversee Cisco switching and routing, ensuring optimal network performance and reliability. Implement and manage Veeam Backup and Replication solutions, safeguarding their data integrity. Maintain and upgrade HP/Dell server hardware, ensuring high performance and reliability. Manage data storage solutions (SAN/NAS), optimising data accessibility and security. Uphold network and information security protocols (IPSEC/SSL/Kerberos), ensuring a secure IT environment. Leverage IaaS and PaaS services (Azure) to drive innovation and efficiency in their IT operations. What You'll Bring A minimum of 2 years' experience in 3rd line infrastructure support and project delivery. Proficiency in virtualisation technologies (VMWare, Hyper-V), PowerShell scripting, and Windows Server administration. In-depth knowledge of Active Directory and Azure AD integration, Cisco networking, and Veeam backup solutions. Experience with HP/Dell server hardware and data storage technologies (SAN/NAS). A strong understanding of network and information security protocols. Familiarity with cloud services (Azure), including IaaS and PaaS. Why Join Us? Competitive Salary & Benefits : They offer a competitive salary package and comprehensive benefits, tailored to your life including a generous holiday allowance and private medical cover. Professional Development : With access to the latest tools and technologies, they support your growth through continuous learning and professional development opportunities. Innovative Culture : Be part of a culture that encourages innovation, collaboration, and forward-thinking working with amazing products. Ready to Apply? If you're a tech-savvy individual looking to make an impact in a thriving company, then hit apply! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Mar 29, 2024
Full time
Infrastructure Engineer - Lincoln Salary on application Our engineering and tech driven client is on the lookout for a skilled Infrastructure Engineer to join their team in Lincoln. With a mission to drive their IT infrastructure into the future, they offer a dynamic, exciting work environment where innovation and collaboration are at the forefront. If you're passionate about technology and working with some seriously cool products, apply now! The business are a collaborative and highly driven bunch working on some very cool stuff. This role is at the forefront of supporting them with this and to get the most from their people, most of the work will be office based in Lincoln with limited opportunity to work from home. Your Role: As an Infrastructure Engineer, you'll be instrumental in providing 3rd line infrastructure support while actively contributing to a variety of projects. You'll harness your expertise to ensure the smooth operation of their IT systems and occasionally their customers, playing a pivotal role in the implementation and management of their technology infrastructure. Key Responsibilities Deliver expert 3rd line support and manage infrastructure projects, ensuring timely and effective resolution of issues. Design, install, and configure virtualisation technologies, including VMWare and Hyper-V, to optimise their IT environment. Utilise PowerShell scripting to automate tasks, enhancing system efficiency and reliability. Manage Active Directory and Azure AD integration, maintaining robust security and seamless connectivity. Oversee Cisco switching and routing, ensuring optimal network performance and reliability. Implement and manage Veeam Backup and Replication solutions, safeguarding their data integrity. Maintain and upgrade HP/Dell server hardware, ensuring high performance and reliability. Manage data storage solutions (SAN/NAS), optimising data accessibility and security. Uphold network and information security protocols (IPSEC/SSL/Kerberos), ensuring a secure IT environment. Leverage IaaS and PaaS services (Azure) to drive innovation and efficiency in their IT operations. What You'll Bring A minimum of 2 years' experience in 3rd line infrastructure support and project delivery. Proficiency in virtualisation technologies (VMWare, Hyper-V), PowerShell scripting, and Windows Server administration. In-depth knowledge of Active Directory and Azure AD integration, Cisco networking, and Veeam backup solutions. Experience with HP/Dell server hardware and data storage technologies (SAN/NAS). A strong understanding of network and information security protocols. Familiarity with cloud services (Azure), including IaaS and PaaS. Why Join Us? Competitive Salary & Benefits : They offer a competitive salary package and comprehensive benefits, tailored to your life including a generous holiday allowance and private medical cover. Professional Development : With access to the latest tools and technologies, they support your growth through continuous learning and professional development opportunities. Innovative Culture : Be part of a culture that encourages innovation, collaboration, and forward-thinking working with amazing products. Ready to Apply? If you're a tech-savvy individual looking to make an impact in a thriving company, then hit apply! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Role - IT Infrastructure and Network Manager Location - Nottingham Salary - Up to 55,000 My client is Britain's No.1 company for when it comes to specialist tools and machinery, and they are looking for an IT Infrastructure and Network Manager to join their team in Nottingham during such an exciting time in the company's history! The successful post-holder will act as a technical resource within IT department and play a key role in managing and maintaining the companies existing Infrastructure and Network requirements, whilst also implementing and designing projects, development, an both short and long term strategic plans across the business. Furthermore, day to day Management of the IT Support Team is required, hence why previous IT Manager/Team Lead experience is desirable. The successful candidate will also work closely with the existing customer base, hence why it is imperative that any work completed results in infrastructure, systems, and services, being reliable, scalable, secure, efficient, well-controlled and documented. This is a genuine career opportunity for a talented IT Infrastructure and Network Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role - IT Infrastructure and Network Manager Location - Nottingham Salary - Up to 55,000 My client is Britain's No.1 company for when it comes to specialist tools and machinery, and they are looking for an IT Infrastructure and Network Manager to join their team in Nottingham during such an exciting time in the company's history! The successful post-holder will act as a technical resource within IT department and play a key role in managing and maintaining the companies existing Infrastructure and Network requirements, whilst also implementing and designing projects, development, an both short and long term strategic plans across the business. Furthermore, day to day Management of the IT Support Team is required, hence why previous IT Manager/Team Lead experience is desirable. The successful candidate will also work closely with the existing customer base, hence why it is imperative that any work completed results in infrastructure, systems, and services, being reliable, scalable, secure, efficient, well-controlled and documented. This is a genuine career opportunity for a talented IT Infrastructure and Network Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an Active Directory Specialist on a highly secure site near Reading, as such you need to be eligible for clearance. Hybrid working is also supported after training. Job summary: As the Active Directory Specialist, you will join the Infrastructure and Tools Team supporting a hybrid Active Directory environment. You will manage and troubleshoot any Azure and Active Directory issues which arise and will be working within a complex locked down Group Policy structure. Your work will consist of a mixture of BAU and Project Work. Essential skills: Active Directory experience including GPO AD Connect Understanding of the 5 FSMO roles Experience with PKI Services Knowledge Domain Controllers Azure experience Hours 9-day fortnight between 8:30-6PM Benefits: Group personal pension - company will invest 3-6% of your salary Life cover Income protection Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan If the Active Directory Specialist is of interest and you are ready for a new role working with one of the leaders in the defence sector, then please apply below.
Mar 28, 2024
Full time
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an Active Directory Specialist on a highly secure site near Reading, as such you need to be eligible for clearance. Hybrid working is also supported after training. Job summary: As the Active Directory Specialist, you will join the Infrastructure and Tools Team supporting a hybrid Active Directory environment. You will manage and troubleshoot any Azure and Active Directory issues which arise and will be working within a complex locked down Group Policy structure. Your work will consist of a mixture of BAU and Project Work. Essential skills: Active Directory experience including GPO AD Connect Understanding of the 5 FSMO roles Experience with PKI Services Knowledge Domain Controllers Azure experience Hours 9-day fortnight between 8:30-6PM Benefits: Group personal pension - company will invest 3-6% of your salary Life cover Income protection Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan If the Active Directory Specialist is of interest and you are ready for a new role working with one of the leaders in the defence sector, then please apply below.
We have an opportunity for an ICT Cloud Infrastructure Specialist to join our client based in Stockton, responsible for delivering a broad range of key ICT infrastructure tasks, projects and initiatives. This is a full-time permanent role with an attractive salary on offer working for a Company with over 25 years experience providing operations management, engineering services and energy management solutions. Responsibilities: Support and influence the clients cloud transformation roadmap by assisting with the design, implementation, and maintenance our cloud infrastructure (Azure) Ensure the reliability, scalability, and security of our cloud infrastructure Monitor and optimise the performance and cost of our cloud infrastructure Troubleshoot and resolve issues related to cloud infrastructure Requirements: Microsoft certified cloud qualifications such as Azure Administrator Associate Experience in a cloud infrastructure support, engineering or development role Experience of on prem to cloud migration projects Knowledge on AVD s, Azure AD, Azure infrastructure (servers, AVD s, networking etc), Intune, Autopilot and M365 Services (Exchange, Teams etc) Experience with monitoring, performance optimisation and cost management tools Experienced of VMware, Active Directory and Windows Server Working hours are 37.5 hours per week with hybrid working available. If this ICT Cloud Infrastructure Specialist role is of interest, please submit your CV for consideration.
Mar 28, 2024
Full time
We have an opportunity for an ICT Cloud Infrastructure Specialist to join our client based in Stockton, responsible for delivering a broad range of key ICT infrastructure tasks, projects and initiatives. This is a full-time permanent role with an attractive salary on offer working for a Company with over 25 years experience providing operations management, engineering services and energy management solutions. Responsibilities: Support and influence the clients cloud transformation roadmap by assisting with the design, implementation, and maintenance our cloud infrastructure (Azure) Ensure the reliability, scalability, and security of our cloud infrastructure Monitor and optimise the performance and cost of our cloud infrastructure Troubleshoot and resolve issues related to cloud infrastructure Requirements: Microsoft certified cloud qualifications such as Azure Administrator Associate Experience in a cloud infrastructure support, engineering or development role Experience of on prem to cloud migration projects Knowledge on AVD s, Azure AD, Azure infrastructure (servers, AVD s, networking etc), Intune, Autopilot and M365 Services (Exchange, Teams etc) Experience with monitoring, performance optimisation and cost management tools Experienced of VMware, Active Directory and Windows Server Working hours are 37.5 hours per week with hybrid working available. If this ICT Cloud Infrastructure Specialist role is of interest, please submit your CV for consideration.
Global Technology Solutions Ltd
Reading, Berkshire
Job Title: SC/DV cleared ON-PREM AD/Azure support specialistLocation: Aldermaston, Reading. Potential hybrid agreements Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceWe are looking for customer-focused and enthusiastic Azure and Active Directory Specialist to join the company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers' IT Leadership.The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account Project Lead to define and implement a more agile and collaborative structure which is capable of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies.ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and Dev Test Labs Azure Virtual Desktop knowledge and implementation experience (Nerdio) Azure Cloud Infrastructure Knowledge Infrastructure as a Code (knowledge and implementation experience) (IaC) CI/CD pipelines knowledge and understanding ARM templates / Bicep (knowledge and implementation experience) Microsoft Tiered Model Knowledge and how this impacts different tiered environments Azure Role & Functional based Security Delegation and Layers and Role Based Access Control Azure Networking Experience Azure Firewalls Experience Azure Security including Conditional Access Policies and Multi Factor Authentication and Privileged Identity Management Azure Virtual Machine Management Azure Storage Experience Azure Monitoring and log analytics Azure Enterprise and ADFS Application Provisioning Active Directory Connect / sync and Active Directory Federation Services Azure PowerShell scripting Microsoft Windows Server 2016, 2019 and 2022 experience Comfortable working with a Hybrid Joined Active Directory environment Group Policy Management and Conditional Access Policy Management Experience DNS, DHCP Experience Working knowledge and understand of PKI Services Scripting experience using BAT, PowerShell, C# and VB Scripts Awareness of Change and Release Management Strong communication skills both written and verbal Self-motivated with a positive attitude and comfortable working with ambiguity Good knowledge of MS Endpoint Management Good knowledge of Office 365 and Exchange OnlineDESIRABLE SKILLS/QUALIFICATIONS: Infrastructure Support experience/ background inc patching, backups and restores, Windows/Linux AD Sync and AD Connect Experience beneficial Azure Containers Azure Kubernetes Azure Endpoint Management / Intune Good knowledge across SCCM; WSUS; SCOM 2019; AGPM; Lumensions. ITIL Foundation certified with a broad experience across Service Management disciplines and Agile deliveryBenefits: Development through Training/Certification Put through DV clearance (including tax allowance) potential hybrid working (home and onsite) Joining a strong team with a wealth of knowledge and experienceIf you have the skill required, apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
Job Title: SC/DV cleared ON-PREM AD/Azure support specialistLocation: Aldermaston, Reading. Potential hybrid agreements Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceWe are looking for customer-focused and enthusiastic Azure and Active Directory Specialist to join the company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers' IT Leadership.The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account Project Lead to define and implement a more agile and collaborative structure which is capable of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies.ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and Dev Test Labs Azure Virtual Desktop knowledge and implementation experience (Nerdio) Azure Cloud Infrastructure Knowledge Infrastructure as a Code (knowledge and implementation experience) (IaC) CI/CD pipelines knowledge and understanding ARM templates / Bicep (knowledge and implementation experience) Microsoft Tiered Model Knowledge and how this impacts different tiered environments Azure Role & Functional based Security Delegation and Layers and Role Based Access Control Azure Networking Experience Azure Firewalls Experience Azure Security including Conditional Access Policies and Multi Factor Authentication and Privileged Identity Management Azure Virtual Machine Management Azure Storage Experience Azure Monitoring and log analytics Azure Enterprise and ADFS Application Provisioning Active Directory Connect / sync and Active Directory Federation Services Azure PowerShell scripting Microsoft Windows Server 2016, 2019 and 2022 experience Comfortable working with a Hybrid Joined Active Directory environment Group Policy Management and Conditional Access Policy Management Experience DNS, DHCP Experience Working knowledge and understand of PKI Services Scripting experience using BAT, PowerShell, C# and VB Scripts Awareness of Change and Release Management Strong communication skills both written and verbal Self-motivated with a positive attitude and comfortable working with ambiguity Good knowledge of MS Endpoint Management Good knowledge of Office 365 and Exchange OnlineDESIRABLE SKILLS/QUALIFICATIONS: Infrastructure Support experience/ background inc patching, backups and restores, Windows/Linux AD Sync and AD Connect Experience beneficial Azure Containers Azure Kubernetes Azure Endpoint Management / Intune Good knowledge across SCCM; WSUS; SCOM 2019; AGPM; Lumensions. ITIL Foundation certified with a broad experience across Service Management disciplines and Agile deliveryBenefits: Development through Training/Certification Put through DV clearance (including tax allowance) potential hybrid working (home and onsite) Joining a strong team with a wealth of knowledge and experienceIf you have the skill required, apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Here at esure, we're no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we're getting ready for more. It's creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development. We're transforming the way we manage and deliver technology service at esure to improve the service we give our customers and colleagues in a more progressive and agile way centred on new processes, modern tooling, and automation. We're looking for a Technical Operations Analyst who isn't afraid to do things a little differently. We need someone to support us in rethinking how we deliver service excellence to our customers by investing in automation and self-service, moving from a traditional service desk to a service centre of excellence. This is a hybrid working position to be on-site in our Reigate office 3 days per week (Tuesday, Wednesday & Thursday) to support our colleagues with all things tech! What you will do: Provide outstanding support to our customers, covering first and second line incident management, support, and services. You will be the first point of contact for customers on our Tech Bar service, effectively being the face of Tech Op's! This will be first and second line hardware and Software support covering both Windows and Apple devices. Provide first-line support for Azure issues, with a specific focus on Azure Virtual Desktop (AVD) support. Monitor and manage operations and security dashboards as part of a central TOC team. Identify and implement automation opportunities for issue resolution, considering both Agile and ITIL practices. Contribute to an automation-first culture streamlining processes and enhancing efficiency. Assist in developing an automated and robust Joiners, Movers, Leaver's process, including privileged access reviews with Azure AD, Jira Service Management and automation technologies. Support and collaborate during major incidents with Service Management teams for swift resolution. Provide ongoing support via an on-call rota, supporting the business-critical teams as required. We'd love you to have: A passion for technology, innovation and how we can do things differently for our customer A great understanding of modern, cloud-based technology and associated monitoring (cloud-based Active Directory and Exchange experience is key) Experience of ITIL Service Management applied in an Agile model (ITIL Certified preferable). Demonstratable experience of working in a service desk with a focus on enhancing the customer experience. Experience of supporting major incident management through to resolution. Knowledge of various cyber security technologies and associated monitoring. A natural trouble-shooter, inquisitive and always seeking answers and solutions to problems. Why choose us? This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure A competitive salary that recognises your skills and potential A bonus scheme that celebrates your contribution to esure's success Discounts on our insurance products, for you and your family 25 days annual leave, plus 8 flex days to be taken as and when suits you Benefits just for you: our hub - My Benefits Box - is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Grow your career with us: whatever your goals, we'll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech. Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business - for work and play. So, it's no surprise our people consistently rate 'making friends at work' one of the highest scorers in our colleague engagement survey More flexibility for you: we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself - like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause. A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle. Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award. We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
Mar 28, 2024
Full time
Here at esure, we're no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we're getting ready for more. It's creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development. We're transforming the way we manage and deliver technology service at esure to improve the service we give our customers and colleagues in a more progressive and agile way centred on new processes, modern tooling, and automation. We're looking for a Technical Operations Analyst who isn't afraid to do things a little differently. We need someone to support us in rethinking how we deliver service excellence to our customers by investing in automation and self-service, moving from a traditional service desk to a service centre of excellence. This is a hybrid working position to be on-site in our Reigate office 3 days per week (Tuesday, Wednesday & Thursday) to support our colleagues with all things tech! What you will do: Provide outstanding support to our customers, covering first and second line incident management, support, and services. You will be the first point of contact for customers on our Tech Bar service, effectively being the face of Tech Op's! This will be first and second line hardware and Software support covering both Windows and Apple devices. Provide first-line support for Azure issues, with a specific focus on Azure Virtual Desktop (AVD) support. Monitor and manage operations and security dashboards as part of a central TOC team. Identify and implement automation opportunities for issue resolution, considering both Agile and ITIL practices. Contribute to an automation-first culture streamlining processes and enhancing efficiency. Assist in developing an automated and robust Joiners, Movers, Leaver's process, including privileged access reviews with Azure AD, Jira Service Management and automation technologies. Support and collaborate during major incidents with Service Management teams for swift resolution. Provide ongoing support via an on-call rota, supporting the business-critical teams as required. We'd love you to have: A passion for technology, innovation and how we can do things differently for our customer A great understanding of modern, cloud-based technology and associated monitoring (cloud-based Active Directory and Exchange experience is key) Experience of ITIL Service Management applied in an Agile model (ITIL Certified preferable). Demonstratable experience of working in a service desk with a focus on enhancing the customer experience. Experience of supporting major incident management through to resolution. Knowledge of various cyber security technologies and associated monitoring. A natural trouble-shooter, inquisitive and always seeking answers and solutions to problems. Why choose us? This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure A competitive salary that recognises your skills and potential A bonus scheme that celebrates your contribution to esure's success Discounts on our insurance products, for you and your family 25 days annual leave, plus 8 flex days to be taken as and when suits you Benefits just for you: our hub - My Benefits Box - is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Grow your career with us: whatever your goals, we'll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech. Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business - for work and play. So, it's no surprise our people consistently rate 'making friends at work' one of the highest scorers in our colleague engagement survey More flexibility for you: we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself - like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause. A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle. Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award. We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
ARM (Advanced Resource Managers)
Romsey, Hampshire
A leading Tech & Engineering client of ours is currently in the market for a Senior Systems Engineer to join the team on a permanent basis. You'll join an expanding Corporate Services IT department that supports mission critical work completed by over 1000 end users across hundreds of Servers. As a Senior Systems Engineer, you'll be understanding, maintaining and developing specific aspects of an enterprise IT environment; encompassing tasks across technical design, implementation and support. You will be a fundamental part of the full rebuild of the clients infrastructure. Key Experience * Systems engineering experience at technical lead level with vendor technologies such as Microsoft, Amazon (AWS), VMWare, RedHat of similar. * Able to design, support and maintain internal IT environments, platforms and services at SME level or above. * Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. * Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Technologies Below are some of the key enterprise IT technologies deployed by the client, you do not need to be a specialist that covers all of these; training and support will be provided in time where required; * Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers deployed across Romsey, Gloucester, Woking & Manchester. This include 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. * Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. * Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. * Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. * Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. * DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins or SonarQube etc. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 28, 2024
Full time
A leading Tech & Engineering client of ours is currently in the market for a Senior Systems Engineer to join the team on a permanent basis. You'll join an expanding Corporate Services IT department that supports mission critical work completed by over 1000 end users across hundreds of Servers. As a Senior Systems Engineer, you'll be understanding, maintaining and developing specific aspects of an enterprise IT environment; encompassing tasks across technical design, implementation and support. You will be a fundamental part of the full rebuild of the clients infrastructure. Key Experience * Systems engineering experience at technical lead level with vendor technologies such as Microsoft, Amazon (AWS), VMWare, RedHat of similar. * Able to design, support and maintain internal IT environments, platforms and services at SME level or above. * Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. * Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Technologies Below are some of the key enterprise IT technologies deployed by the client, you do not need to be a specialist that covers all of these; training and support will be provided in time where required; * Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers deployed across Romsey, Gloucester, Woking & Manchester. This include 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. * Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. * Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. * Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. * Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. * DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins or SonarQube etc. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Job Title: Technical Support Specialist (Microsoft 365) Location: Annan Position Type: Full-time Salary: From £30,000 per annum, depending on experience Hours: Monday to Friday, 8:30am to 5:00pm About Us: Our fantastic, rapidly growing client within the local region is seeking a Technical Support Specialist (Microsoft 365) to join their team in Annan. This is a great opportunity to work for one of the leading IT solutions providers in the region, offering tailored solutions to clients ranging from small businesses to larger organisations with over 1,500 users. You will join an experienced team with expertise in providing reliable support and top-tier customer service. Responsibilities: Provide technical support to resolve various IT issues, not limited to Microsoft 365 environments. Deploy and maintain Office/Microsoft 365 and Azure AD environments, ensuring smooth operations. Maintain advanced Microsoft 365 Services. Manage On-Premise and Azure Active Directory environments, including Group Policies. Administer and configure Intune for device management and application deployment. (Desirable) Coordinate departmental workloads and provide leadership and guidance as a Microsoft 365 expert. Collaborate with internal teams and vendors to support applications and environments. Perform routine network maintenance in Microsoft environments and escalate issues as needed. Automate repetitive tasks to improve efficiency. Provide customer support via calls, emails, and remote access, ensuring timely resolution of issues. Assist with setting up email and phone system solutions based on customer requirements. Install new systems at customer sites and liaise with vendor support teams as necessary. Update customer knowledge base with relevant information. Knowledge of Exclaimer (advantageous but not necessary) Requirements: Excellent communication skills, both verbal and written. Strong work ethic with a focus on customer satisfaction. Clear and concise telephone manner. Ability to learn quickly and work well in a team. Uphold confidentiality and demonstrate good technical knowledge. Previous experience in IT support, particularly with Office 365. Driving licence (Clean) Willing to travel Work additional hours as required to meet SLA. Enrol in our Elite training program Benefits: 20 days holiday per annum with additional leave options available Free parking and access to a company vehicle for travel to sites Laptop + Mobile provided Competitive salary offered based on candidate's qualifications and experience
Mar 28, 2024
Full time
Job Title: Technical Support Specialist (Microsoft 365) Location: Annan Position Type: Full-time Salary: From £30,000 per annum, depending on experience Hours: Monday to Friday, 8:30am to 5:00pm About Us: Our fantastic, rapidly growing client within the local region is seeking a Technical Support Specialist (Microsoft 365) to join their team in Annan. This is a great opportunity to work for one of the leading IT solutions providers in the region, offering tailored solutions to clients ranging from small businesses to larger organisations with over 1,500 users. You will join an experienced team with expertise in providing reliable support and top-tier customer service. Responsibilities: Provide technical support to resolve various IT issues, not limited to Microsoft 365 environments. Deploy and maintain Office/Microsoft 365 and Azure AD environments, ensuring smooth operations. Maintain advanced Microsoft 365 Services. Manage On-Premise and Azure Active Directory environments, including Group Policies. Administer and configure Intune for device management and application deployment. (Desirable) Coordinate departmental workloads and provide leadership and guidance as a Microsoft 365 expert. Collaborate with internal teams and vendors to support applications and environments. Perform routine network maintenance in Microsoft environments and escalate issues as needed. Automate repetitive tasks to improve efficiency. Provide customer support via calls, emails, and remote access, ensuring timely resolution of issues. Assist with setting up email and phone system solutions based on customer requirements. Install new systems at customer sites and liaise with vendor support teams as necessary. Update customer knowledge base with relevant information. Knowledge of Exclaimer (advantageous but not necessary) Requirements: Excellent communication skills, both verbal and written. Strong work ethic with a focus on customer satisfaction. Clear and concise telephone manner. Ability to learn quickly and work well in a team. Uphold confidentiality and demonstrate good technical knowledge. Previous experience in IT support, particularly with Office 365. Driving licence (Clean) Willing to travel Work additional hours as required to meet SLA. Enrol in our Elite training program Benefits: 20 days holiday per annum with additional leave options available Free parking and access to a company vehicle for travel to sites Laptop + Mobile provided Competitive salary offered based on candidate's qualifications and experience
This award-winning specialist UK Financial Services Company are seeking an experienced 3rd line Infrastructure Engineer with Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be responsible for managing and maintaining IT infrastructure systems and services across the company's private data centre and hybrid cloud environments. Initially focusing on on-premise technologies and business applications, the company are migrating to Azure Cloud and as such, there will be a roadmap into Azure. The ideal candidate will have in-depth experience at a 3rd Line support level with Microsoft technologies, Office 365 services, scripting, and automation. (Terraform would be ideal), backed up with Azure experience. The role incumbent will be comfortable working independently and as part of a team, proactively managing their own projects and tasks, confident collaborating with peers and responsible for identifying opportunities for improvements across our systems and processes. Key Activities Supporting the day to day operations within the team, both on-prem and cloud with a mixture of project work, and BAU. Supporting with Office365 and the on-prem technology stack Utilizing Azure DevOps boards for backlog items, features and sprint planning Working alongside the rest of the team in an agile fashion, planning tasks and projects against business as usual activities. Act as level 3 escalation for systems and services under the cloud operations team Manage and maintain IT infrastructure systems, and services across Just's private data centre and hybrid cloud Work with product owners, architects and technology teams to design, implement and deliver technology solutions Proactively monitor and respond to service health alerts across the infrastructure systems and services platforms Identify process optimisation opportunities and contribute to and support the implementation of proposed solutions Create, manage and maintain excellent working relationship with stakeholders across the businesses Maintain and manage relationships with vendor and technology partners Skills, Experience, and Qualifications Microsoft Office 365 experience - security, policy, governance, compliance On-premise and cloud VDI solutions such as Virtual Desktop and Windows 365 Exchange server on-premise and on-line, Migration experience between these. Experienced with configuring and administering monitoring platforms Microsoft Windows Server and associated roles such as Microsoft Active Directory, Group Policy, ADFS, Security, PKI, DNS, DHCP, etc Good understanding of networking, load balancing, clustering and firewalls Microsoft Azure o Deploying and managing services within Microsoft Azure o Azure AD, conditional access and privileged identity management Scripting and automating with Azure PowerShell and Power Automate Terraform for managing Infrastructure-as-code Serverless, containerization and orchestration services CI/CD pipelines in Azure DevOps Does this sound like you? An outstanding opportunity awaits, apply now!
Mar 28, 2024
Full time
This award-winning specialist UK Financial Services Company are seeking an experienced 3rd line Infrastructure Engineer with Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be responsible for managing and maintaining IT infrastructure systems and services across the company's private data centre and hybrid cloud environments. Initially focusing on on-premise technologies and business applications, the company are migrating to Azure Cloud and as such, there will be a roadmap into Azure. The ideal candidate will have in-depth experience at a 3rd Line support level with Microsoft technologies, Office 365 services, scripting, and automation. (Terraform would be ideal), backed up with Azure experience. The role incumbent will be comfortable working independently and as part of a team, proactively managing their own projects and tasks, confident collaborating with peers and responsible for identifying opportunities for improvements across our systems and processes. Key Activities Supporting the day to day operations within the team, both on-prem and cloud with a mixture of project work, and BAU. Supporting with Office365 and the on-prem technology stack Utilizing Azure DevOps boards for backlog items, features and sprint planning Working alongside the rest of the team in an agile fashion, planning tasks and projects against business as usual activities. Act as level 3 escalation for systems and services under the cloud operations team Manage and maintain IT infrastructure systems, and services across Just's private data centre and hybrid cloud Work with product owners, architects and technology teams to design, implement and deliver technology solutions Proactively monitor and respond to service health alerts across the infrastructure systems and services platforms Identify process optimisation opportunities and contribute to and support the implementation of proposed solutions Create, manage and maintain excellent working relationship with stakeholders across the businesses Maintain and manage relationships with vendor and technology partners Skills, Experience, and Qualifications Microsoft Office 365 experience - security, policy, governance, compliance On-premise and cloud VDI solutions such as Virtual Desktop and Windows 365 Exchange server on-premise and on-line, Migration experience between these. Experienced with configuring and administering monitoring platforms Microsoft Windows Server and associated roles such as Microsoft Active Directory, Group Policy, ADFS, Security, PKI, DNS, DHCP, etc Good understanding of networking, load balancing, clustering and firewalls Microsoft Azure o Deploying and managing services within Microsoft Azure o Azure AD, conditional access and privileged identity management Scripting and automating with Azure PowerShell and Power Automate Terraform for managing Infrastructure-as-code Serverless, containerization and orchestration services CI/CD pipelines in Azure DevOps Does this sound like you? An outstanding opportunity awaits, apply now!
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This is a full-time permanent role, with hybrid working (at least two days in the office). You will be based at our office in Farringdon, London and will be required to travel to our office in Twickenham on Tuesdays for weekly team meetings. This role: We are recruiting for a Senior Windows Server Engineer to join the busy and dynamic Infrastructure Architecture Team. You will be joining at an interesting time in the growing team where you will be afforded the opportunity to make your mark on the Microsoft Active Directory and Server estate and ongoing transformation. You will lead on Microsoft Active Directory and Windows Server infrastructure operations and service delivery. Work with the Architecture Team as a technical lead specialist on Microsoft Active Directory and Windows Server-related projects, operations and service delivery. Contribute to Active Directory and Windows Server estate-related change management, continuous improvement and governance processes. What you'll need to succeed: Proven track record in a similar role supporting and maintaining Microsoft AD and Server environments with 300+ server VM?s on VMware vSphere. Advanced knowledge of Active Directory infrastructure design, delivery, management Strong Azure Active Directory management and administration Expert knowledge in Group Policy management and administration Windows Server 2016, 2019 and SQL server administration Strong custom PowerShell scripting and automation Microsoft 365 services and Endpoint Manager Extensive virtualised infrastructure administration and networking experience Digital certificates and certificate management Ability to create and maintain technical and design documents Change management processes Project management and delivery Microsoft Windows Server 2016, 2019 and Azure certifications Working in ITIL environments, preferably using ServiceNow To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: Please see attached job description and recruitment notes available for direct applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Mar 27, 2024
Full time
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This is a full-time permanent role, with hybrid working (at least two days in the office). You will be based at our office in Farringdon, London and will be required to travel to our office in Twickenham on Tuesdays for weekly team meetings. This role: We are recruiting for a Senior Windows Server Engineer to join the busy and dynamic Infrastructure Architecture Team. You will be joining at an interesting time in the growing team where you will be afforded the opportunity to make your mark on the Microsoft Active Directory and Server estate and ongoing transformation. You will lead on Microsoft Active Directory and Windows Server infrastructure operations and service delivery. Work with the Architecture Team as a technical lead specialist on Microsoft Active Directory and Windows Server-related projects, operations and service delivery. Contribute to Active Directory and Windows Server estate-related change management, continuous improvement and governance processes. What you'll need to succeed: Proven track record in a similar role supporting and maintaining Microsoft AD and Server environments with 300+ server VM?s on VMware vSphere. Advanced knowledge of Active Directory infrastructure design, delivery, management Strong Azure Active Directory management and administration Expert knowledge in Group Policy management and administration Windows Server 2016, 2019 and SQL server administration Strong custom PowerShell scripting and automation Microsoft 365 services and Endpoint Manager Extensive virtualised infrastructure administration and networking experience Digital certificates and certificate management Ability to create and maintain technical and design documents Change management processes Project management and delivery Microsoft Windows Server 2016, 2019 and Azure certifications Working in ITIL environments, preferably using ServiceNow To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: Please see attached job description and recruitment notes available for direct applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
3rd Line Engineer - AD, Mail & M365 SME 3rd Line Support, Engineer, Azure AD, Active Directory, Mail, Exchange Online, ADFS, AD Connect, M365, Skype, Sharepoint, Intune, MDM Warrington - 3 days onsite per week 3 Months contract £400 per day A 3rd Line Engineer - AD, Mail/Messaging & M365 SME is required by our client Utilities client based in Warrington for an initial 3 months contract. As a 3rd Line Engineer - AD, Mail/Messaging & M365 SME you will act as a specialist for identity and collaboration systems for the corporate end user including, but not limited to Azure Active Directory, On Premise Active Directory, Email Services, Microsoft collaboration service and emerging Azure collaboration services, including automation of infrastructure and end user processes. Experience: Proficient in supporting Windows Operating Systems (10, Server 2008, 2012, 2016, 2019, 2022) Proficient in Active Directory Directory Services Proficient in Microsoft Azure AD Proficient in Single Sign On capabilities (ADFS, AD Connect) Proficient in managing M365 (including Exchange Online, OneDrive, SharePoint, MS Teams, Yammer, Office Applications) Experience in Active Directory Group Policy Management Experience in managing DNS Experience in PKI Management Experience of delegating privilege (One Identity Active Roles Server) Experience of managing Email Gateways (ProofPoint) Experience of programming in scripting languages (PowerShell, BATCH Files, Kix) Experience of operating ITIL processes and standards Knowledge and experience of MDM platforms (SCCM, Intune) Knowledge of End Point Protection (Sophos, Windows Defender) Knowledge of managing profile tools (Ivanti Workspace Manager, FSLogix) Knowledge of virtualization platforms and technology (Azure, Azure Stack HCI, VMWare) In the first instance please submit your CV.
Mar 27, 2024
Full time
3rd Line Engineer - AD, Mail & M365 SME 3rd Line Support, Engineer, Azure AD, Active Directory, Mail, Exchange Online, ADFS, AD Connect, M365, Skype, Sharepoint, Intune, MDM Warrington - 3 days onsite per week 3 Months contract £400 per day A 3rd Line Engineer - AD, Mail/Messaging & M365 SME is required by our client Utilities client based in Warrington for an initial 3 months contract. As a 3rd Line Engineer - AD, Mail/Messaging & M365 SME you will act as a specialist for identity and collaboration systems for the corporate end user including, but not limited to Azure Active Directory, On Premise Active Directory, Email Services, Microsoft collaboration service and emerging Azure collaboration services, including automation of infrastructure and end user processes. Experience: Proficient in supporting Windows Operating Systems (10, Server 2008, 2012, 2016, 2019, 2022) Proficient in Active Directory Directory Services Proficient in Microsoft Azure AD Proficient in Single Sign On capabilities (ADFS, AD Connect) Proficient in managing M365 (including Exchange Online, OneDrive, SharePoint, MS Teams, Yammer, Office Applications) Experience in Active Directory Group Policy Management Experience in managing DNS Experience in PKI Management Experience of delegating privilege (One Identity Active Roles Server) Experience of managing Email Gateways (ProofPoint) Experience of programming in scripting languages (PowerShell, BATCH Files, Kix) Experience of operating ITIL processes and standards Knowledge and experience of MDM platforms (SCCM, Intune) Knowledge of End Point Protection (Sophos, Windows Defender) Knowledge of managing profile tools (Ivanti Workspace Manager, FSLogix) Knowledge of virtualization platforms and technology (Azure, Azure Stack HCI, VMWare) In the first instance please submit your CV.
IT Support Apprentice Location: Glasgow, G3 7UL Salary: Competitive, DOE Contract: Full time, Permanent Benefits: Pension : Employee contribution 2.5% and employer 5.5%, Holidays : 35 days (including bank holidays), Life Cover : Death in Service 4 x salary Working Hours : 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm shift pattern Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defense sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their clients across the international energy and defense sectors. An exciting opportunity has arisen for an IT Support Apprentice. Under the supervision and guidance of the IT team, you will acquire the skills and on-the-job training to provide Denholm Energy Services and its subsidiary companies with effective support across the full range of IT activities. You will assist the Group IT team with IT systems support across a range of UK and overseas subsidiaries, including liaison with application, system, and equipment vendors. For Head Office and Group subsidiaries this includes: Support for business applications, including first line support, detailed investigation, and escalation to appropriate vendor where necessary. Installation, configuration, and administration of business applications including upgrades and patching. Administration of IT users and shared network folder access System administration of DES specific applications, databases, and servers Liaison with business application vendors including provisioning of remote support account access. Liaison with 3rd Party Helpdesk and Infrastructure teams Management and configuration of networking devices: switches, routers, and firewalls Documentation of system changes, procedures, and implementation records. Technical skills to be achieved: Microsoft Cloud Technologies Office 365 Azure Intune Autopilot Windows 11 Windows Server 2012 R2 - latest release Active Directory SQL Server Citrix VMware vSphere Networking Protocols WiFi and Router setup Some travel within UK and overseas may be required. Candidate Profile The successful candidate will be motivated and eager to embark on a career journey in IT, with a blend of technical aptitude, enthusiasm, and a commitment to learning. You will have a passion for problem-solving, be seeking an apprenticeship opportunity to further develop your customer service skills and work as part of a team to work to specific deadlines and contribute to innovative IT projects. Denholm Energy Services represents an excellent opportunity to gain experience within a busy IT team in a role that will provide a great value to anyone looking to build their career in IT. If you believe you have what it takes to join our team, please submit your CV! No agencies please.
Mar 26, 2024
Full time
IT Support Apprentice Location: Glasgow, G3 7UL Salary: Competitive, DOE Contract: Full time, Permanent Benefits: Pension : Employee contribution 2.5% and employer 5.5%, Holidays : 35 days (including bank holidays), Life Cover : Death in Service 4 x salary Working Hours : 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm shift pattern Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defense sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their clients across the international energy and defense sectors. An exciting opportunity has arisen for an IT Support Apprentice. Under the supervision and guidance of the IT team, you will acquire the skills and on-the-job training to provide Denholm Energy Services and its subsidiary companies with effective support across the full range of IT activities. You will assist the Group IT team with IT systems support across a range of UK and overseas subsidiaries, including liaison with application, system, and equipment vendors. For Head Office and Group subsidiaries this includes: Support for business applications, including first line support, detailed investigation, and escalation to appropriate vendor where necessary. Installation, configuration, and administration of business applications including upgrades and patching. Administration of IT users and shared network folder access System administration of DES specific applications, databases, and servers Liaison with business application vendors including provisioning of remote support account access. Liaison with 3rd Party Helpdesk and Infrastructure teams Management and configuration of networking devices: switches, routers, and firewalls Documentation of system changes, procedures, and implementation records. Technical skills to be achieved: Microsoft Cloud Technologies Office 365 Azure Intune Autopilot Windows 11 Windows Server 2012 R2 - latest release Active Directory SQL Server Citrix VMware vSphere Networking Protocols WiFi and Router setup Some travel within UK and overseas may be required. Candidate Profile The successful candidate will be motivated and eager to embark on a career journey in IT, with a blend of technical aptitude, enthusiasm, and a commitment to learning. You will have a passion for problem-solving, be seeking an apprenticeship opportunity to further develop your customer service skills and work as part of a team to work to specific deadlines and contribute to innovative IT projects. Denholm Energy Services represents an excellent opportunity to gain experience within a busy IT team in a role that will provide a great value to anyone looking to build their career in IT. If you believe you have what it takes to join our team, please submit your CV! No agencies please.
In Technology Group Limited
Nottingham, Nottinghamshire
Role - IT Infrastructure and Network Manager Location - Nottingham Salary - Up to £55,000 My client is Britain's No.1 company for when it comes to specialist tools and machinery, and they are looking for an IT Infrastructure and Network Manager to join their team in Nottingham during such an exciting time in the company's history! The successful post-holder will act as a technical resource within IT department and play a key role in managing and maintaining the companies existing Infrastructure and Network requirements, whilst also implementing and designing projects, development, an both short and long term strategic plans across the business. Furthermore, day to day Management of the IT Support Team is required, hence why previous IT Manager/Team Lead experience is desirable. The successful candidate will also work closely with the existing customer base, hence why it is imperative that any work completed results in infrastructure, systems, and services, being reliable, scalable, secure, efficient, well-controlled and documented. This is a genuine career opportunity for a talented IT Infrastructure and Network Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 26, 2024
Full time
Role - IT Infrastructure and Network Manager Location - Nottingham Salary - Up to £55,000 My client is Britain's No.1 company for when it comes to specialist tools and machinery, and they are looking for an IT Infrastructure and Network Manager to join their team in Nottingham during such an exciting time in the company's history! The successful post-holder will act as a technical resource within IT department and play a key role in managing and maintaining the companies existing Infrastructure and Network requirements, whilst also implementing and designing projects, development, an both short and long term strategic plans across the business. Furthermore, day to day Management of the IT Support Team is required, hence why previous IT Manager/Team Lead experience is desirable. The successful candidate will also work closely with the existing customer base, hence why it is imperative that any work completed results in infrastructure, systems, and services, being reliable, scalable, secure, efficient, well-controlled and documented. This is a genuine career opportunity for a talented IT Infrastructure and Network Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Your new companyWe are currently recruiting for an Infrastructure Engineer to support a Cloud (Azure) migration on a 9-month fixed term (salary basis) for an organisation based in Farnborough which is going through a period of growth, change and transformation. This is a hybrid role based in the office two days a week. The organisation is going through a period of change and looking to migrate and consolidate multiple Microsoft 365 Tenants and subscriptions to a new single Microsoft 365 Tenant. This will be a hybrid solution with on-prem. The roleYou'll be joining a well-established and diverse organisation and team who are specialists in their field, backed by a strong track record of delivering excellent service to their customers. You'll be joining a passionate and experienced team reporting to the Head of Infrastructure working closely with the existing IT Support and Senior Infrastructure Engineers and wider business, across the Group. Ideally, we are looking for someone who has experience with design and Cloud migration. However, if you've not got any direct design experience but are aware of design processes and have been part of a similar Cloud migration, we'd still welcome a conversation with you. As the Cloud Infrastructure Engineer, you will be part of a team who will lead the design and implementation of the Microsoft 365 Tenant migration across the UK business. Working with the current Infrastructure Team to document the solution and working alongside the assigned project team across 3 areas of the European business to ensure the migration is completed to business requirements in time and to a high standard.You will have:As the Infrastructure Engineer, you will have strong knowledge of Azure with expertise relating to the design and migration of Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams, Power Bi, Azure (including AVD) and InTune experience. You will be able to demonstrate your expertise relating to management tools, techniques, monitoring and integration, as well as on premise server infrastructure and networking. You will also have experience with configuration management, identity and access management, active directory, desktop virtualisation, collaboration platforms and other cloud-based services.In addition, you'll be able to organise and prioritise work packages, effectively address projects, requests and other competing priorities to ensure workstreams are delivered to a high standard. Desirable Experience (not essential but beneficial): Microsoft certifications: (AZ-305, AZ - 500, AZ - 204, AZ - 800/801) Experience in AWS Cloud services would be nice to have. You will be process driven and strive to improve existing and create new processes to assist with the organisation becoming leaner. You will be customer-centric, with excellent communication skills and able to build relationships across the Group with technical and non-technical stakeholders. What you'll get in return:You'll be joining an organisation who put people at the heart of everything they do and who celebrate diversity. Salary up to £60,000 (depending on your Cloud migration experience) hybrid working with 2 days on site in Farnborough, with free parking and easy public transport links. An excellent benefits package including a bonus scheme, discounted healthcare, electric vehicle scheme, 50% discount travel and volunteer days.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 26, 2024
Full time
Your new companyWe are currently recruiting for an Infrastructure Engineer to support a Cloud (Azure) migration on a 9-month fixed term (salary basis) for an organisation based in Farnborough which is going through a period of growth, change and transformation. This is a hybrid role based in the office two days a week. The organisation is going through a period of change and looking to migrate and consolidate multiple Microsoft 365 Tenants and subscriptions to a new single Microsoft 365 Tenant. This will be a hybrid solution with on-prem. The roleYou'll be joining a well-established and diverse organisation and team who are specialists in their field, backed by a strong track record of delivering excellent service to their customers. You'll be joining a passionate and experienced team reporting to the Head of Infrastructure working closely with the existing IT Support and Senior Infrastructure Engineers and wider business, across the Group. Ideally, we are looking for someone who has experience with design and Cloud migration. However, if you've not got any direct design experience but are aware of design processes and have been part of a similar Cloud migration, we'd still welcome a conversation with you. As the Cloud Infrastructure Engineer, you will be part of a team who will lead the design and implementation of the Microsoft 365 Tenant migration across the UK business. Working with the current Infrastructure Team to document the solution and working alongside the assigned project team across 3 areas of the European business to ensure the migration is completed to business requirements in time and to a high standard.You will have:As the Infrastructure Engineer, you will have strong knowledge of Azure with expertise relating to the design and migration of Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams, Power Bi, Azure (including AVD) and InTune experience. You will be able to demonstrate your expertise relating to management tools, techniques, monitoring and integration, as well as on premise server infrastructure and networking. You will also have experience with configuration management, identity and access management, active directory, desktop virtualisation, collaboration platforms and other cloud-based services.In addition, you'll be able to organise and prioritise work packages, effectively address projects, requests and other competing priorities to ensure workstreams are delivered to a high standard. Desirable Experience (not essential but beneficial): Microsoft certifications: (AZ-305, AZ - 500, AZ - 204, AZ - 800/801) Experience in AWS Cloud services would be nice to have. You will be process driven and strive to improve existing and create new processes to assist with the organisation becoming leaner. You will be customer-centric, with excellent communication skills and able to build relationships across the Group with technical and non-technical stakeholders. What you'll get in return:You'll be joining an organisation who put people at the heart of everything they do and who celebrate diversity. Salary up to £60,000 (depending on your Cloud migration experience) hybrid working with 2 days on site in Farnborough, with free parking and easy public transport links. An excellent benefits package including a bonus scheme, discounted healthcare, electric vehicle scheme, 50% discount travel and volunteer days.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Service Desk Manager - IT - Permanent - London/ Hybrid If you're an experienced IT professional looking for a new challenge, look no further. We have an exciting opportunity to become part of our client's family - a rapidly growing IT company with a difference! You'll bring expertise and skills to their talented team of IT support specialists and help shape the future of IT for their diverse portfolio of clients. The Company Our client are an innovative IT consultancy focused on simplifying complexity which was founded with a defining principle to deliver IT services and solutions with a difference. Founded in 2012, our client are proud of the fact that the difference they make is real and not a clich . Their comprehensive service offering covers everything from Managed Services to Datacentres & Connectivity, which they proudly provide to their growing portfolio of clients, ranging from SME's to internationally recognised brands. What it's like working for our Client Our client are passionate about delivering IT services and solutions with a fresh approach, so if you're looking for structure of a stuffy corporate environment, then our client are definitely not for you. If you are looking for something a little different, somewhere your expertise can both flourish and be rewarded, somewhere you can make an impact and where people genuinely care, then our client are the company you've been looking for. Benefits Our client value the hard work and achievements of their employees and recognise this by offering a competitive benefits package as a big 'thank you'. Additionally, they promote a relaxed, fun, work life to ensure all employees enjoy what they do on a daily basis. Knowledge and Experience: Due to the varied nature of the technologies deployed both internally and at customers' sites, a strong track record in IT support is required. A wide breath of knowledge, experience, and proficiency in the majority of the following technologies is a requirement for this role: Microsoft 365 and Azure Administration. Active Directory and management and GPO administration. Server and endpoint monitoring tools. Modern Desktop/ Remote Desktop. Security administration. End user client management (Outlook, OWA, Mobile Devices). MDM solutions. Backup and malware issues. The Knowledge, Experience, and Qualifications that will help: Microsoft Modern Desktop Certifications. Experience, knowledge, or a qualification in the ITIL Framework. Experience of working in a Managed Service Provider. Experience of ServiceNow, Solarwinds, Splunk or similar. Business Communication Platforms (Teams, Slack, Zoom, or similar). IAM Single Sign-On/ ADFS/ MFA. Knowledge of storage and backup solutions. The Person Specification: Proven experience in IT service management, with a focus on service desk operations and customer support. Strong leadership and team management skills, with the ability to motivate and develop a diverse team of technical professionals. Excellent communication skills, both written and verbal, with the ability to interact professionally with users, stakeholders, and vendors. Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions to improve service delivery. Key Responsibilities: Manage and oversee the daily operations of the IT service desk, including ticket management, prioritisation, and resolution. Lead and mentor a team of technical support specialists, providing guidance, training, and performance evaluations. Develop and implement service desk processes, procedures, and standards to ensure efficient and effective support delivery. Collaborate with other IT teams and stakeholders to escalate and resolve complex technical issues and service requests. Coordinate service desk resources and schedules to ensure adequate coverage and support during business hours and after-hours as needed. Travel and Location The role will be predominantly based in our client's London Bridge office with a level of flexible homeworking available. As our client work with a number of large customers, there will be a requirement to attend and be based at customer premises in Central London from time to time.
Mar 26, 2024
Full time
Service Desk Manager - IT - Permanent - London/ Hybrid If you're an experienced IT professional looking for a new challenge, look no further. We have an exciting opportunity to become part of our client's family - a rapidly growing IT company with a difference! You'll bring expertise and skills to their talented team of IT support specialists and help shape the future of IT for their diverse portfolio of clients. The Company Our client are an innovative IT consultancy focused on simplifying complexity which was founded with a defining principle to deliver IT services and solutions with a difference. Founded in 2012, our client are proud of the fact that the difference they make is real and not a clich . Their comprehensive service offering covers everything from Managed Services to Datacentres & Connectivity, which they proudly provide to their growing portfolio of clients, ranging from SME's to internationally recognised brands. What it's like working for our Client Our client are passionate about delivering IT services and solutions with a fresh approach, so if you're looking for structure of a stuffy corporate environment, then our client are definitely not for you. If you are looking for something a little different, somewhere your expertise can both flourish and be rewarded, somewhere you can make an impact and where people genuinely care, then our client are the company you've been looking for. Benefits Our client value the hard work and achievements of their employees and recognise this by offering a competitive benefits package as a big 'thank you'. Additionally, they promote a relaxed, fun, work life to ensure all employees enjoy what they do on a daily basis. Knowledge and Experience: Due to the varied nature of the technologies deployed both internally and at customers' sites, a strong track record in IT support is required. A wide breath of knowledge, experience, and proficiency in the majority of the following technologies is a requirement for this role: Microsoft 365 and Azure Administration. Active Directory and management and GPO administration. Server and endpoint monitoring tools. Modern Desktop/ Remote Desktop. Security administration. End user client management (Outlook, OWA, Mobile Devices). MDM solutions. Backup and malware issues. The Knowledge, Experience, and Qualifications that will help: Microsoft Modern Desktop Certifications. Experience, knowledge, or a qualification in the ITIL Framework. Experience of working in a Managed Service Provider. Experience of ServiceNow, Solarwinds, Splunk or similar. Business Communication Platforms (Teams, Slack, Zoom, or similar). IAM Single Sign-On/ ADFS/ MFA. Knowledge of storage and backup solutions. The Person Specification: Proven experience in IT service management, with a focus on service desk operations and customer support. Strong leadership and team management skills, with the ability to motivate and develop a diverse team of technical professionals. Excellent communication skills, both written and verbal, with the ability to interact professionally with users, stakeholders, and vendors. Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions to improve service delivery. Key Responsibilities: Manage and oversee the daily operations of the IT service desk, including ticket management, prioritisation, and resolution. Lead and mentor a team of technical support specialists, providing guidance, training, and performance evaluations. Develop and implement service desk processes, procedures, and standards to ensure efficient and effective support delivery. Collaborate with other IT teams and stakeholders to escalate and resolve complex technical issues and service requests. Coordinate service desk resources and schedules to ensure adequate coverage and support during business hours and after-hours as needed. Travel and Location The role will be predominantly based in our client's London Bridge office with a level of flexible homeworking available. As our client work with a number of large customers, there will be a requirement to attend and be based at customer premises in Central London from time to time.
Are you an experienced and customer-focused 2nd line support specialist looking for a new challenge? Do you have a passion for IT and a keen interest in finance? If so, we have an exciting opportunity for you!We are a leading finance company based in Surrey, providing innovative solutions and services to our clients across the UK. We are looking for a 2nd line support specialist to join our IT team and provide technical support and troubleshooting for our internal and external users.As a 2nd line support specialist, you will be responsible for:- Responding to and resolving IT issues raised by users via phone, email, or ticketing system- Escalating complex or unresolved issues to 3rd line support or external vendors- Installing, configuring, and maintaining hardware, software, and network devices- Performing regular backups, updates, and security checks- Documenting and reporting IT incidents, problems, and solutions- Providing training and guidance to users on IT systems and best practices- Contributing to IT projects and initiatives as requiredTo be successful in this role, you will need:- At least 2+ years of experience in a similar 2nd line support role- A good knowledge of Windows, Azure, Office 365, Active Directory, Exchange, and other common IT applications and systems- A basic understanding of networking, firewalls, routers, switches, and VPNs- Excellent communication, problem-solving, and customer service skills- A proactive, flexible, and team-oriented attitude- A willingness to learn new skills and technologiesWhat we offer:- A competitive salary and benefits package- A friendly and supportive work environment- A chance to work with a dynamic and growing finance company- A variety of learning and development opportunities- A flexible work schedule and remote working options
Mar 25, 2024
Full time
Are you an experienced and customer-focused 2nd line support specialist looking for a new challenge? Do you have a passion for IT and a keen interest in finance? If so, we have an exciting opportunity for you!We are a leading finance company based in Surrey, providing innovative solutions and services to our clients across the UK. We are looking for a 2nd line support specialist to join our IT team and provide technical support and troubleshooting for our internal and external users.As a 2nd line support specialist, you will be responsible for:- Responding to and resolving IT issues raised by users via phone, email, or ticketing system- Escalating complex or unresolved issues to 3rd line support or external vendors- Installing, configuring, and maintaining hardware, software, and network devices- Performing regular backups, updates, and security checks- Documenting and reporting IT incidents, problems, and solutions- Providing training and guidance to users on IT systems and best practices- Contributing to IT projects and initiatives as requiredTo be successful in this role, you will need:- At least 2+ years of experience in a similar 2nd line support role- A good knowledge of Windows, Azure, Office 365, Active Directory, Exchange, and other common IT applications and systems- A basic understanding of networking, firewalls, routers, switches, and VPNs- Excellent communication, problem-solving, and customer service skills- A proactive, flexible, and team-oriented attitude- A willingness to learn new skills and technologiesWhat we offer:- A competitive salary and benefits package- A friendly and supportive work environment- A chance to work with a dynamic and growing finance company- A variety of learning and development opportunities- A flexible work schedule and remote working options
EUC Engineer - £300-£375 per day, Inside IR35, Remote, 3 months initial contract. My client, a leading technology company and specialist in the UK s critical digital infrastructure, is looking an experienced EUC Engineer to join them on a contract basis. You will play a crucial role in configuring and administering all elements of the Modern Workplace service. You will be responsible for implementing secure desktop infrastructure using technologies such as Windows 11, Microsoft InTune, Mobile Device Management, Windows Autopilot, and Microsoft 365 & Azure. Your primary focus will be on delivering high-quality second and third-level services and support to ensure an excellent employee experience. Key Responsibilities: Implement and support appropriate solutions for the End User Workplace environment. Document and maintain repeatable processes and procedures within your area of responsibility. Provide guidance and support to Workplace Engineers to enhance level 2 services. Explore and understand new technology opportunities in the Workplace environment. Provide subject matter expertise leadership on key ITCS projects and initiatives. Key Deliverables: Maintenance and service improvement of automated Windows deployment environment. Implementation and continual service improvement of InTune infrastructure. Integration of InTune with other desktop lifecycle infrastructure. Provision of a highly available software distribution and patch management infrastructure. Support deployment of Microsoft Office 365 to the cloud. Level 2 and 3 support of End User Compute environment and software distribution. Document and share key knowledge base articles and fixes with Workplace Engineers. Support and identify technologies and processes to enhance the user experience. Qualifications / Skill Requirements: Minimum 4+ years of experience with level 3 end user computing engineering and workstation deployment technology. Minimum 3+ years of experience in a technical troubleshooting role. Preferred Qualifications: ITIL Foundation Certification. Excellent communication and customer service skills. Desirable Qualifications/Skills: Active Directory and Group Policy Management. Software packaging and distribution methodologies. Excellent oral and written communication skills. Excellent technical and troubleshooting skills. Demonstrated End User Computing engineering experience. Experience with InTune implementation and maintenance. Advanced knowledge of Microsoft Operating Systems and applications. PowerShell scripting knowledge. AI Experience in the Workplace environment such as Co Pilot.
Mar 25, 2024
Contractor
EUC Engineer - £300-£375 per day, Inside IR35, Remote, 3 months initial contract. My client, a leading technology company and specialist in the UK s critical digital infrastructure, is looking an experienced EUC Engineer to join them on a contract basis. You will play a crucial role in configuring and administering all elements of the Modern Workplace service. You will be responsible for implementing secure desktop infrastructure using technologies such as Windows 11, Microsoft InTune, Mobile Device Management, Windows Autopilot, and Microsoft 365 & Azure. Your primary focus will be on delivering high-quality second and third-level services and support to ensure an excellent employee experience. Key Responsibilities: Implement and support appropriate solutions for the End User Workplace environment. Document and maintain repeatable processes and procedures within your area of responsibility. Provide guidance and support to Workplace Engineers to enhance level 2 services. Explore and understand new technology opportunities in the Workplace environment. Provide subject matter expertise leadership on key ITCS projects and initiatives. Key Deliverables: Maintenance and service improvement of automated Windows deployment environment. Implementation and continual service improvement of InTune infrastructure. Integration of InTune with other desktop lifecycle infrastructure. Provision of a highly available software distribution and patch management infrastructure. Support deployment of Microsoft Office 365 to the cloud. Level 2 and 3 support of End User Compute environment and software distribution. Document and share key knowledge base articles and fixes with Workplace Engineers. Support and identify technologies and processes to enhance the user experience. Qualifications / Skill Requirements: Minimum 4+ years of experience with level 3 end user computing engineering and workstation deployment technology. Minimum 3+ years of experience in a technical troubleshooting role. Preferred Qualifications: ITIL Foundation Certification. Excellent communication and customer service skills. Desirable Qualifications/Skills: Active Directory and Group Policy Management. Software packaging and distribution methodologies. Excellent oral and written communication skills. Excellent technical and troubleshooting skills. Demonstrated End User Computing engineering experience. Experience with InTune implementation and maintenance. Advanced knowledge of Microsoft Operating Systems and applications. PowerShell scripting knowledge. AI Experience in the Workplace environment such as Co Pilot.
Hays Specialist Recruitment Limited
Newcastle Upon Tyne, Tyne And Wear
The Infrastructure team has responsibility for the installation, configuration, maintenance, performance and decommissioning of IT hardware (physical and virtual; compute, storage and networking) and software systems, including Telephony and other communication systems across the UK Group businesses. The Infrastructure Engineer will work with team members on problems and incidents to achieve an effective infrastructure both physically and logically.Key Responsibilities Monitor and maintain systems for capacity and performance which are relied upon by employees and customers based globally. Contribute towards the design and implementation of agreed solutions that give scalability, availability, stability, and optimum performance using assets on premise and in cloud environments. Contribute towards the IT asset lifecycle, to ensure expected operation and availability of hardware, software, and cloud services. Contribute towards the administration and maintenance of communication systems, including email, instant messaging, and telephony. Contribute towards the administration and maintenance of customer-facing systems, software and services. Work with the Software Delivery team to ensure global customer facing systems, software and services are regularly updated and secure from cyberattacks. Take ownership of server and network incidents through to resolution, ensuring incidents that cannot be resolved are escalated. Ensure all incidents are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ticketing system. Maintain accurate asset and configuration information and their relationships/dependencies. Transport and configure assets to ensure users are equipped to effectively carry out their role. Liaise with 3rd parties to resolve problems. Share expertise of systems with team members through documentation, training knowledge-sharing and mentoring junior team members. Respond to escalated requests from the IT Support Team. Act as moderator for email filters when required. The job holder may also be asked to undertake other duties outside this job description that are commensurate with their skills and experience, including tasks delegated by their line manager and other management staff. The job holder may be required to occasionally work at sites other than their primary place of work and may be required to occasionally work outside their normal working hours. Technical/Job Skills, Qualifications and Experience Microsoft Certified in Server Management, Azure Infrastructure Management (or equivalent). Maintaining and administrating all Microsoft Server operating systems, on premise and in cloud environments. Provisioning, maintaining and administrating Microsoft Azure resources. Maintaining and administrating Microsoft Active Directory and Azure AD. Maintaining and administrating Microsoft Exchange Server and Exchange Online. Maintaining and administrating Microsoft Teams. Maintaining and administering a modern VoIP telephony system. Experience configuring working with network systems and network security devices. Knowledge and experience of Disaster Recovery / resilience planning and deployment. Flexibility in dealing with a combination of simultaneous projects and tasks. The ability to communicate effectively at all levels within the organisation. Ability to work independently to research and resolve technical issues. Ability to work as a team member. Understand and use change management systems This is a full-time and permanent position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 25, 2024
Full time
The Infrastructure team has responsibility for the installation, configuration, maintenance, performance and decommissioning of IT hardware (physical and virtual; compute, storage and networking) and software systems, including Telephony and other communication systems across the UK Group businesses. The Infrastructure Engineer will work with team members on problems and incidents to achieve an effective infrastructure both physically and logically.Key Responsibilities Monitor and maintain systems for capacity and performance which are relied upon by employees and customers based globally. Contribute towards the design and implementation of agreed solutions that give scalability, availability, stability, and optimum performance using assets on premise and in cloud environments. Contribute towards the IT asset lifecycle, to ensure expected operation and availability of hardware, software, and cloud services. Contribute towards the administration and maintenance of communication systems, including email, instant messaging, and telephony. Contribute towards the administration and maintenance of customer-facing systems, software and services. Work with the Software Delivery team to ensure global customer facing systems, software and services are regularly updated and secure from cyberattacks. Take ownership of server and network incidents through to resolution, ensuring incidents that cannot be resolved are escalated. Ensure all incidents are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ticketing system. Maintain accurate asset and configuration information and their relationships/dependencies. Transport and configure assets to ensure users are equipped to effectively carry out their role. Liaise with 3rd parties to resolve problems. Share expertise of systems with team members through documentation, training knowledge-sharing and mentoring junior team members. Respond to escalated requests from the IT Support Team. Act as moderator for email filters when required. The job holder may also be asked to undertake other duties outside this job description that are commensurate with their skills and experience, including tasks delegated by their line manager and other management staff. The job holder may be required to occasionally work at sites other than their primary place of work and may be required to occasionally work outside their normal working hours. Technical/Job Skills, Qualifications and Experience Microsoft Certified in Server Management, Azure Infrastructure Management (or equivalent). Maintaining and administrating all Microsoft Server operating systems, on premise and in cloud environments. Provisioning, maintaining and administrating Microsoft Azure resources. Maintaining and administrating Microsoft Active Directory and Azure AD. Maintaining and administrating Microsoft Exchange Server and Exchange Online. Maintaining and administrating Microsoft Teams. Maintaining and administering a modern VoIP telephony system. Experience configuring working with network systems and network security devices. Knowledge and experience of Disaster Recovery / resilience planning and deployment. Flexibility in dealing with a combination of simultaneous projects and tasks. The ability to communicate effectively at all levels within the organisation. Ability to work independently to research and resolve technical issues. Ability to work as a team member. Understand and use change management systems This is a full-time and permanent position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk