About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Jan 23, 2024
Full time
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Audio Visual Project Manager Job Description: My client is seeking an experienced Audio Visual Project Manager with expertise in smart homes to lead their projects in designing and implementing cutting-edge AV solutions. As an integral member of the team, you will be responsible for managing all aspects of AV projects, from initial concept to final installation, with a focus on delivering exceptional results for clients' smart home environments. Responsibilities: Lead the planning, coordination, and execution of audio visual projects for smart homes, ensuring alignment with client requirements, timelines, and budgets. Collaborate with clients, architects, interior designers, and subcontractors to develop customised AV solutions that enhance the functionality and aesthetics of smart home environments. Manage project schedules, resources, and budgets to ensure on-time delivery and cost-effective execution. Oversee the installation, configuration, and integration of audio, video, lighting, and control systems, including smart home automation technologies. Conduct site visits, inspections, and quality assurance checks to ensure adherence to project specifications and industry standards. Provide technical expertise and guidance to project team members, subcontractors, and clients throughout the project lifecycle. Proactively identify risks, issues, and opportunities for improvement, and implement appropriate mitigation strategies. Foster positive relationships with clients and stakeholders by delivering high-quality workmanship and superior customer service. Requirements: Proven experience as an Audio Visual Project Manager Strong technical knowledge of audio visual systems, home automation technologies, and integration protocols. Experience with leading AV manufacturers and products, such as Crestron, Control4, Lutron, etc. Excellent project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and drive results. Exceptional communication, negotiation, and interpersonal skills. Ability to travel to project sites Benefits: 29 days holiday + Christmas shutdown + Birthday off Company credit card for all expenses Social events / awards Training and certifications If this role sounds like something of interest, please apply with an up-to-date CV and a member of our team will be in contact with more information regarding the opportunity.
Apr 18, 2024
Full time
Audio Visual Project Manager Job Description: My client is seeking an experienced Audio Visual Project Manager with expertise in smart homes to lead their projects in designing and implementing cutting-edge AV solutions. As an integral member of the team, you will be responsible for managing all aspects of AV projects, from initial concept to final installation, with a focus on delivering exceptional results for clients' smart home environments. Responsibilities: Lead the planning, coordination, and execution of audio visual projects for smart homes, ensuring alignment with client requirements, timelines, and budgets. Collaborate with clients, architects, interior designers, and subcontractors to develop customised AV solutions that enhance the functionality and aesthetics of smart home environments. Manage project schedules, resources, and budgets to ensure on-time delivery and cost-effective execution. Oversee the installation, configuration, and integration of audio, video, lighting, and control systems, including smart home automation technologies. Conduct site visits, inspections, and quality assurance checks to ensure adherence to project specifications and industry standards. Provide technical expertise and guidance to project team members, subcontractors, and clients throughout the project lifecycle. Proactively identify risks, issues, and opportunities for improvement, and implement appropriate mitigation strategies. Foster positive relationships with clients and stakeholders by delivering high-quality workmanship and superior customer service. Requirements: Proven experience as an Audio Visual Project Manager Strong technical knowledge of audio visual systems, home automation technologies, and integration protocols. Experience with leading AV manufacturers and products, such as Crestron, Control4, Lutron, etc. Excellent project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and drive results. Exceptional communication, negotiation, and interpersonal skills. Ability to travel to project sites Benefits: 29 days holiday + Christmas shutdown + Birthday off Company credit card for all expenses Social events / awards Training and certifications If this role sounds like something of interest, please apply with an up-to-date CV and a member of our team will be in contact with more information regarding the opportunity.
An excellent opportunity to join a growing SaaS business as an Implementation Consultant/Project Manager. Client Details My client are an innovative software and consultancy company who supply SaaS solutions to the Retail industry. They are searching for an Implementation Consultant to join their team as they continue to grow the business and take on exciting new projects. This person will be the conduit between clients, the business and technology. The role is based in Leeds, with hybrid working (3-4 days a week in office). If you have a background working in Project Management or Implementation roles in the Grocery Retail/Wholesale/FMCG sector, then this role may be the role for you! Description Project manage the full Software Implementation Life Cycle including scoping, through to installation to go live and beyond Planning and definition of the project scope and objectives Ability to derive scope, quality, cost, and timelines associated with a project Develop and manage a detailed project schedule and work plan Analysis and management of project risks and how the business mitigates against them and identification of additional opportunities Building an understanding of our clients' businesses, sectors, and markets Creating process flow diagrams of "as is" processes and working with the business to re-engineer and create 'to be' processes Gather, define and clearly communicate client Requirements Support the design, test and implementation of new processes and systems requirements Help to analyse problems, challenging current state thinking appropriately Ensure all data capture, analysis and recommendations are fully documented, auditable, and available for handover to delivery Running client orientations and workshops Provide project updates on a consistent basis to its stakeholders including the Executive Team and the Board Establish effective working relationships with key stakeholders Produce progress reports both internally and for the client Undertake business reviews & health-checks Profile Project/Implementation Management experience ideally within IT or Retail Experience working within the Retail/Wholesale/FMCG sector Strong familiarity with project management software tools, methodologies, and best practices Ability to understand and articulate complex issues in a clear and concise manner Good interpersonal skills, ability to engage, build trust and form quick relationships both internally and with our clients Strong analytical and problem-solving skills Strong facilitation and presentation skills Proficient knowledge of the Microsoft Office and Google Job Offer Salary range of 45,000 - 55,000 depending on experience Hybrid working (3-4 days a week in office) Plus many other excellent benefits
Apr 18, 2024
Full time
An excellent opportunity to join a growing SaaS business as an Implementation Consultant/Project Manager. Client Details My client are an innovative software and consultancy company who supply SaaS solutions to the Retail industry. They are searching for an Implementation Consultant to join their team as they continue to grow the business and take on exciting new projects. This person will be the conduit between clients, the business and technology. The role is based in Leeds, with hybrid working (3-4 days a week in office). If you have a background working in Project Management or Implementation roles in the Grocery Retail/Wholesale/FMCG sector, then this role may be the role for you! Description Project manage the full Software Implementation Life Cycle including scoping, through to installation to go live and beyond Planning and definition of the project scope and objectives Ability to derive scope, quality, cost, and timelines associated with a project Develop and manage a detailed project schedule and work plan Analysis and management of project risks and how the business mitigates against them and identification of additional opportunities Building an understanding of our clients' businesses, sectors, and markets Creating process flow diagrams of "as is" processes and working with the business to re-engineer and create 'to be' processes Gather, define and clearly communicate client Requirements Support the design, test and implementation of new processes and systems requirements Help to analyse problems, challenging current state thinking appropriately Ensure all data capture, analysis and recommendations are fully documented, auditable, and available for handover to delivery Running client orientations and workshops Provide project updates on a consistent basis to its stakeholders including the Executive Team and the Board Establish effective working relationships with key stakeholders Produce progress reports both internally and for the client Undertake business reviews & health-checks Profile Project/Implementation Management experience ideally within IT or Retail Experience working within the Retail/Wholesale/FMCG sector Strong familiarity with project management software tools, methodologies, and best practices Ability to understand and articulate complex issues in a clear and concise manner Good interpersonal skills, ability to engage, build trust and form quick relationships both internally and with our clients Strong analytical and problem-solving skills Strong facilitation and presentation skills Proficient knowledge of the Microsoft Office and Google Job Offer Salary range of 45,000 - 55,000 depending on experience Hybrid working (3-4 days a week in office) Plus many other excellent benefits
Position: Information Security Lead Salary: £59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 18, 2024
Full time
Position: Information Security Lead Salary: £59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior Project Manager Runcorn Full Time £35,000 £40,000 Our client provides a dedicated, superior quality global POS Installation (Point of Sale) and Retail maintenance service. They have built a reputation for efficiency and dependability across their range of in-store services and due to client demand, expanded their work into the full mix of retail solutions and field marketing services across the globe. As an Senior Project Manager you are responsible for planning and overseeing projects to ensure they are delivered and completed in a timely fashion and within budget. You are required to plan and designate project resources, prepare budgets, monitor progress, and keep clients and stakeholders informed the entire way. You will work as part of a dedicated Business Unit Team and work closely with the Sales and Operations Teams to successfully manage the end to end project cycle, to achieve the goals and objectives set out within the agreed SLA s. You will continuously evaluate and identify improvements to processes to create efficiencies and ensure that these are adhered to at all times. Are you the right person for the job? 2-5 years of client delivery and project management experience with exceptional communication skills Proven ability to solve problems creatively with strong familiarity with project management methodologies, and best practices Experience seeing projects through the full life cycle with excellent analytical skills Track record of completing projects according to outlined scope on budget and on time Excellent customer facing skills and the ability to create rapport with all levels of stakeholders Effective time-management skills, ability to manage multiple work streams concurrently and manage deadlines What will your role look like? Ability to understand briefs through a consumer vision to determine and define project scope and objectives from a client perspective Develop and maintain strong relationships with all project stakeholders in order to reach objectives and manage cross functional departmental meetings in an effective and efficient manner Prepare and update budgets based on scope of work and resource requirements ensuring the project expense sheet is updated daily, and track project costs in order to meet budget Create installers briefs to ensure the installers are set up to succeed and have the ability to complete the installation on time every time Working with the scheduling department, manage and update a detailed project schedule and daily completion reports ensuring installers meet SLA s through necessary means Provide daily and weekly project updates to key internal and external stakeholders Manage client expectations, ensuring client portals are updated, assigning tasks and communicating expected deliverables anticipating client s needs and expectations Proactively communicate with clients, and updating & sharing client communication logs and actions on a weekly basis, providing solutions to problems Utilize industry best practices, techniques, and standards throughout entire project execution monitoring progress and make adjustments and highlight risk when required Take responsibility for the management of individual and ad-hoc non commercial related projects, measuring project performance to identify areas for improvement Utilising a team of project co-ordinators and administrators to help support in delivering your project successfully Involvement in the Training of the installers at head office & live on site Team Leadership What can you expect in return? 25 days holiday, plus bank holidays and your birthday off Company Pension Casual dress Onsite parking Friendly working environment What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Apr 18, 2024
Full time
Senior Project Manager Runcorn Full Time £35,000 £40,000 Our client provides a dedicated, superior quality global POS Installation (Point of Sale) and Retail maintenance service. They have built a reputation for efficiency and dependability across their range of in-store services and due to client demand, expanded their work into the full mix of retail solutions and field marketing services across the globe. As an Senior Project Manager you are responsible for planning and overseeing projects to ensure they are delivered and completed in a timely fashion and within budget. You are required to plan and designate project resources, prepare budgets, monitor progress, and keep clients and stakeholders informed the entire way. You will work as part of a dedicated Business Unit Team and work closely with the Sales and Operations Teams to successfully manage the end to end project cycle, to achieve the goals and objectives set out within the agreed SLA s. You will continuously evaluate and identify improvements to processes to create efficiencies and ensure that these are adhered to at all times. Are you the right person for the job? 2-5 years of client delivery and project management experience with exceptional communication skills Proven ability to solve problems creatively with strong familiarity with project management methodologies, and best practices Experience seeing projects through the full life cycle with excellent analytical skills Track record of completing projects according to outlined scope on budget and on time Excellent customer facing skills and the ability to create rapport with all levels of stakeholders Effective time-management skills, ability to manage multiple work streams concurrently and manage deadlines What will your role look like? Ability to understand briefs through a consumer vision to determine and define project scope and objectives from a client perspective Develop and maintain strong relationships with all project stakeholders in order to reach objectives and manage cross functional departmental meetings in an effective and efficient manner Prepare and update budgets based on scope of work and resource requirements ensuring the project expense sheet is updated daily, and track project costs in order to meet budget Create installers briefs to ensure the installers are set up to succeed and have the ability to complete the installation on time every time Working with the scheduling department, manage and update a detailed project schedule and daily completion reports ensuring installers meet SLA s through necessary means Provide daily and weekly project updates to key internal and external stakeholders Manage client expectations, ensuring client portals are updated, assigning tasks and communicating expected deliverables anticipating client s needs and expectations Proactively communicate with clients, and updating & sharing client communication logs and actions on a weekly basis, providing solutions to problems Utilize industry best practices, techniques, and standards throughout entire project execution monitoring progress and make adjustments and highlight risk when required Take responsibility for the management of individual and ad-hoc non commercial related projects, measuring project performance to identify areas for improvement Utilising a team of project co-ordinators and administrators to help support in delivering your project successfully Involvement in the Training of the installers at head office & live on site Team Leadership What can you expect in return? 25 days holiday, plus bank holidays and your birthday off Company Pension Casual dress Onsite parking Friendly working environment What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Position: Information Security Lead Salary: 59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 18, 2024
Full time
Position: Information Security Lead Salary: 59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Apr 18, 2024
Full time
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Apr 18, 2024
Full time
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Our client is a highly successful IT and data centre service provider that operates predominantly with multinational enterprises, data centre operators and channel partners. Most of our client's work is in the South-East however this does extend internationally, into Europe, America, and Asia. Our client has a well-established brand and standing within the industry and a reputation for delivering outstanding services and quality. You will report to the PMO Manager and will be working closely with the sales, operations and project management team, the position plans a key role in the coordination, management, financial reporting and delivery of all our clients services and growth. The role requires the Technical Project Manager (TPM) to effectively manage the implementation of client projects working both with the The TPM will be the face of our client and also some of their partner companies and has to be authorative, flexible, resourcesful, highly motivated and an effective team player to succeed. You must be able to prioritise effectively by having a methodical, detailed orientated approach to work and an ability to meet targets and deadlines. Project management will involve working directly with clients both face to face and remotely, you must be confident using video conferencing and sharing tools. Our TPMs must be able to own, manage, visualise and deliver the full life cycle project management experience to our clients, from project initiation to project closure. To do this we expect you to be qualified or highly experienced with the use of formal project management methodologies. The TPM role is a hybrid role based in Chelmsford but involves travel to client and data centre sites to actively participate, manage, lead and work with client and internal teams as required. Requirements Experience, Knowledge and background Experienced in a wide base of technologies, especially knowledge of data centre, office based, server, storage and network infrastructures and an appetite to learn, stay up to date and keep skills and knowledge current and relevant. A solid background (preferably hands on) in all aspects of data centres and the equipment that is in them from rack layouts and patch schedules, to overhead containment and structured cabling layouts. Service delivery, installation and implementation exposure and knowledge are key. Experience of budgeting and forecasting and managing milestones, quality standards and formal change management. Managing partner/suppliers/clients. You will have direct ownership of the customer relationship during the project and must be able to manage scope and work across global teams in multiple time zones Project Exposure Requirements: End to End Project Management (3 + years) Data Centre Audits, Migrations, Commissioning and Decommissioning Asset and cable/connectivity auditing Data Centre IMACs and general maintenance Office tech builds/moves, expansion and consolidations End of Life/ Hardware Refreshes across Network, Server, Storage WAN/ LAN Connectivity (CISCO, 3rd Party Carriers), Customer Extranet and B2B Networks Wireless networks Desktop Transformation and PC Hardware Refresh Structured Cabling architecture, installation and testing Technical Design Relevant Skills and Qualifications Be an excellent communicator both written and verbally and be able to explain and describe complex information without ambiguity. Must be able to effectively listen and communicate with clients to manage, explain and understand technical, business and process drivers within a project and ensure key messages and information are fully understood and conveyed. Understand revenue models, P&L, and cost-to-completion projections. Creation and management of project documentation, reports and information (status reports, technical designs, communications plans, etc.) Outlook, Internet, Office suite, UC tools, cloud-based apps and especially Microsoft Excel skills, must be extremely good. We are a technology company and so must show leadership, confidence and fluency in picking up new technologies and systems quickly and using them to our advantage. IT Project Management with strong and broad understanding of IT infrastructure, theories, principles, and practices and the inter-dependencies of the servers, networks, storage, firewalls and other supporting services. PMP/Prince2/Agile qualifications and experience and an understanding of ITIL service management principles plus a knowledge of Microsoft Projects would be an advantage. Create and execute project work plans and revise as appropriate to meet changing client needs and requirements. Foster and ensure excellent communication between all parties of the projects and ensure regular reporting, stage management and review. Work closely with the clients and project management team to understand project requirements and lead on proposal efforts, including definition of deliverables, completing project scoping and assessments. Effectively apply appropriate methodology and enforce project standards and know when to escalate to resolves issues in a timely fashion Minimise exposure and risk on projects by managing issues, risk, change and project budget with timely analysis and forecasting Initiate project reviews, identify and actively share lessons learned with team members and other team members. Clean driving licence.
Apr 18, 2024
Full time
Our client is a highly successful IT and data centre service provider that operates predominantly with multinational enterprises, data centre operators and channel partners. Most of our client's work is in the South-East however this does extend internationally, into Europe, America, and Asia. Our client has a well-established brand and standing within the industry and a reputation for delivering outstanding services and quality. You will report to the PMO Manager and will be working closely with the sales, operations and project management team, the position plans a key role in the coordination, management, financial reporting and delivery of all our clients services and growth. The role requires the Technical Project Manager (TPM) to effectively manage the implementation of client projects working both with the The TPM will be the face of our client and also some of their partner companies and has to be authorative, flexible, resourcesful, highly motivated and an effective team player to succeed. You must be able to prioritise effectively by having a methodical, detailed orientated approach to work and an ability to meet targets and deadlines. Project management will involve working directly with clients both face to face and remotely, you must be confident using video conferencing and sharing tools. Our TPMs must be able to own, manage, visualise and deliver the full life cycle project management experience to our clients, from project initiation to project closure. To do this we expect you to be qualified or highly experienced with the use of formal project management methodologies. The TPM role is a hybrid role based in Chelmsford but involves travel to client and data centre sites to actively participate, manage, lead and work with client and internal teams as required. Requirements Experience, Knowledge and background Experienced in a wide base of technologies, especially knowledge of data centre, office based, server, storage and network infrastructures and an appetite to learn, stay up to date and keep skills and knowledge current and relevant. A solid background (preferably hands on) in all aspects of data centres and the equipment that is in them from rack layouts and patch schedules, to overhead containment and structured cabling layouts. Service delivery, installation and implementation exposure and knowledge are key. Experience of budgeting and forecasting and managing milestones, quality standards and formal change management. Managing partner/suppliers/clients. You will have direct ownership of the customer relationship during the project and must be able to manage scope and work across global teams in multiple time zones Project Exposure Requirements: End to End Project Management (3 + years) Data Centre Audits, Migrations, Commissioning and Decommissioning Asset and cable/connectivity auditing Data Centre IMACs and general maintenance Office tech builds/moves, expansion and consolidations End of Life/ Hardware Refreshes across Network, Server, Storage WAN/ LAN Connectivity (CISCO, 3rd Party Carriers), Customer Extranet and B2B Networks Wireless networks Desktop Transformation and PC Hardware Refresh Structured Cabling architecture, installation and testing Technical Design Relevant Skills and Qualifications Be an excellent communicator both written and verbally and be able to explain and describe complex information without ambiguity. Must be able to effectively listen and communicate with clients to manage, explain and understand technical, business and process drivers within a project and ensure key messages and information are fully understood and conveyed. Understand revenue models, P&L, and cost-to-completion projections. Creation and management of project documentation, reports and information (status reports, technical designs, communications plans, etc.) Outlook, Internet, Office suite, UC tools, cloud-based apps and especially Microsoft Excel skills, must be extremely good. We are a technology company and so must show leadership, confidence and fluency in picking up new technologies and systems quickly and using them to our advantage. IT Project Management with strong and broad understanding of IT infrastructure, theories, principles, and practices and the inter-dependencies of the servers, networks, storage, firewalls and other supporting services. PMP/Prince2/Agile qualifications and experience and an understanding of ITIL service management principles plus a knowledge of Microsoft Projects would be an advantage. Create and execute project work plans and revise as appropriate to meet changing client needs and requirements. Foster and ensure excellent communication between all parties of the projects and ensure regular reporting, stage management and review. Work closely with the clients and project management team to understand project requirements and lead on proposal efforts, including definition of deliverables, completing project scoping and assessments. Effectively apply appropriate methodology and enforce project standards and know when to escalate to resolves issues in a timely fashion Minimise exposure and risk on projects by managing issues, risk, change and project budget with timely analysis and forecasting Initiate project reviews, identify and actively share lessons learned with team members and other team members. Clean driving licence.
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.
Apr 18, 2024
Full time
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.
IT Support Engineer - GDP 28000 Role: IT Support Engineer Location: Walsall Salary: Up to 28k We're seeking an IT Support Assistant to join our firm's IT team on a full-time, permanent basis. At our firm, we prioritize having robust IT systems and infrastructure and consistently invest in them. This new role involves assisting the IT Manager in network and desktop support, as well as contributing to ongoing development projects across all branch offices. Responsibilities include providing support to internal staff and support teams, addressing queries or issues such as hardware problems with laptops or desktops, phone systems, desktop or Windows issues, server maintenance, patching, and mobile phone support. Candidates should have a minimum of 1 year of experience in an IT Support or IT Administration role, with knowledge in the following areas: The Profile: Microsoft 365 and Office 365, including associated packages. Microsoft Teams administration. Windows Desktop Operating systems. Microsoft Server 2016 onwards administration. Installation and maintenance of Desktops, Laptops, and Servers. Exposure to and knowledge of Virtualization environments. Enterprise WiFi administration. Local and cloud backup systems. Systems security. Knowledge of network infrastructures. Desirable skills: Familiarity with some Linux Servers administration. Firewall Administration and connectivity. VOIP telephony administration. Exposure to MS SQL administration. MDM and mobile device setup/administration. Email Filtering. RMM/MSP software. Excellent interpersonal communication skills are essential, with the ability to build and maintain relationships with stakeholders at all levels of the business. If you think you could be a good fit for the role, either apply directly or send your full CV to Connor com. Windows - Office 365 - Teams - Microsoft Servers - Desktops - Laptops - Servers - Virtualization - WiFi - Cloud Back Ups - Network - Firewall - VOIP - SQL - MDM - RMM - MSP. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
IT Support Engineer - GDP 28000 Role: IT Support Engineer Location: Walsall Salary: Up to 28k We're seeking an IT Support Assistant to join our firm's IT team on a full-time, permanent basis. At our firm, we prioritize having robust IT systems and infrastructure and consistently invest in them. This new role involves assisting the IT Manager in network and desktop support, as well as contributing to ongoing development projects across all branch offices. Responsibilities include providing support to internal staff and support teams, addressing queries or issues such as hardware problems with laptops or desktops, phone systems, desktop or Windows issues, server maintenance, patching, and mobile phone support. Candidates should have a minimum of 1 year of experience in an IT Support or IT Administration role, with knowledge in the following areas: The Profile: Microsoft 365 and Office 365, including associated packages. Microsoft Teams administration. Windows Desktop Operating systems. Microsoft Server 2016 onwards administration. Installation and maintenance of Desktops, Laptops, and Servers. Exposure to and knowledge of Virtualization environments. Enterprise WiFi administration. Local and cloud backup systems. Systems security. Knowledge of network infrastructures. Desirable skills: Familiarity with some Linux Servers administration. Firewall Administration and connectivity. VOIP telephony administration. Exposure to MS SQL administration. MDM and mobile device setup/administration. Email Filtering. RMM/MSP software. Excellent interpersonal communication skills are essential, with the ability to build and maintain relationships with stakeholders at all levels of the business. If you think you could be a good fit for the role, either apply directly or send your full CV to Connor com. Windows - Office 365 - Teams - Microsoft Servers - Desktops - Laptops - Servers - Virtualization - WiFi - Cloud Back Ups - Network - Firewall - VOIP - SQL - MDM - RMM - MSP. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Project Engineer, Team Leader Location: Field Based - Mainly Hampshire, into South and Central London, and surrounding areas Salary: £35k-£40k, DOE + Benefits + Profit share Contract: Full time, Permanent Hours: 37.5 hours per week We will offer you: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Company car including private use or additional £4k PA + mileage Join us as an IT Project Engineer, Team Leader Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role This is a fantastic career opportunity for an IT Engineer with technical experience of installing and upgrading Server, Desktop and Network infrastructure as part of a project team. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having very strong face to face communication and customer service skills. We provide outsourced IT service and solutions to the NHS, so experience working in this type of environment is beneficial. The candidate would ideally be based in the Hampshire region for best access to customers locations. Given the nature of our projects the candidate could be required to travel and work in areas such as Hampshire, London, Surrey & Dorset. Mileage will be paid at approved Mileage rates set by GOV UK What you will do In this role you will be a point of escalation and a line manager for a small team of engineer and being a point of technical escalation for hardware issues but also be required to deal with complex software issues. Work on your own or in a team to deploy technical infrastructure solutions. The Skills you will need Demonstrable technical experience in: Imaging and deployment of technologies for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations, and comms cabinet patching Knowledge or exposure in managing: Windows Server (Apply online only) Active Directory management IP address management though DNS & DHCP Group Policy Management Virtualisation technology, Hyper-V, or VMware Excellent interpersonal skills: The ability to communicate verbally and in writing to both technical and non-technical audiences Able to manage changing workload and priorities Able to work both within a team or alone using initiative Managing and resolving end user problems At least 12 months experience managing people, to include day to day management E.G holiday requests and absences as well as performance reviews and leading and motivating a team. For this role you will need a Full driving license and this role is subject to a standard DBS check. No agencies please.
Apr 18, 2024
Full time
IT Project Engineer, Team Leader Location: Field Based - Mainly Hampshire, into South and Central London, and surrounding areas Salary: £35k-£40k, DOE + Benefits + Profit share Contract: Full time, Permanent Hours: 37.5 hours per week We will offer you: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Company car including private use or additional £4k PA + mileage Join us as an IT Project Engineer, Team Leader Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role This is a fantastic career opportunity for an IT Engineer with technical experience of installing and upgrading Server, Desktop and Network infrastructure as part of a project team. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having very strong face to face communication and customer service skills. We provide outsourced IT service and solutions to the NHS, so experience working in this type of environment is beneficial. The candidate would ideally be based in the Hampshire region for best access to customers locations. Given the nature of our projects the candidate could be required to travel and work in areas such as Hampshire, London, Surrey & Dorset. Mileage will be paid at approved Mileage rates set by GOV UK What you will do In this role you will be a point of escalation and a line manager for a small team of engineer and being a point of technical escalation for hardware issues but also be required to deal with complex software issues. Work on your own or in a team to deploy technical infrastructure solutions. The Skills you will need Demonstrable technical experience in: Imaging and deployment of technologies for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations, and comms cabinet patching Knowledge or exposure in managing: Windows Server (Apply online only) Active Directory management IP address management though DNS & DHCP Group Policy Management Virtualisation technology, Hyper-V, or VMware Excellent interpersonal skills: The ability to communicate verbally and in writing to both technical and non-technical audiences Able to manage changing workload and priorities Able to work both within a team or alone using initiative Managing and resolving end user problems At least 12 months experience managing people, to include day to day management E.G holiday requests and absences as well as performance reviews and leading and motivating a team. For this role you will need a Full driving license and this role is subject to a standard DBS check. No agencies please.
Job Title: Customer Care Team Leader Location: Exeter Salary: 29,000 This is an exciting opportunity to join a fast-paced environment, based in Exeter for a world leading full fibre broadband provider! As the Customer Care Team Leader, your primary responsibility will be to maintain the company's responsiveness to customer needs while striving to surpass their expectations. This entails cultivating positive relationships with both individual and business clients. Additionally, you'll collaborate with the Customer Service Manager (CSM) to enhance team skills, onboard new hires, refine departmental processes, and manage operations in the absence of the CSM. The Role: So, what will you be doing as a Customer Care Team Leader ? Ensuring customer contact is dealt with in line with the Customer Success Team KPI's, such as answering telephone calls and emails within expected time constraints Take charge of dealing with customers' questions and complaints from start to finish. Support our company's vision and speak up for customers. Talk to customers to improve our services and meet their needs. Use different ways to talk to customers and make them happy. Give customers great service while working efficiently. Work with other teams to fix any problems with installations. Train and help our team members grow, with help from the CSM. Help new team members get started. Work with the CSM to make our processes better and update our systems. Coach team members regularly to help them improve. Represent our team in meetings when needed. Handle problems and make customers happy if the CSM isn't around. Hire new team members for customer care. Manage when team members are away and help them do better. Teach new team members what they need to know. Support team members to improve how they work and fix any issues. What are we looking for in our next Customer Care Team Leader ? Prior experience as a Team Leader/supervisor Thrives on collaborating with others Can juggle multiple tasks and adapt priorities easily Pays close attention to detail in communication Excels in both written and verbal communication Previous experience in a customer care team is a plus (bonus if in telecoms!) Benefits: Life Assurance Income Protection Salary Sacrifice Pension 30 days holiday plus statutory bank holidays Enhanced Sick Leave Enhanced Family Leave How to Apply: Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Exeter. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 18, 2024
Full time
Job Title: Customer Care Team Leader Location: Exeter Salary: 29,000 This is an exciting opportunity to join a fast-paced environment, based in Exeter for a world leading full fibre broadband provider! As the Customer Care Team Leader, your primary responsibility will be to maintain the company's responsiveness to customer needs while striving to surpass their expectations. This entails cultivating positive relationships with both individual and business clients. Additionally, you'll collaborate with the Customer Service Manager (CSM) to enhance team skills, onboard new hires, refine departmental processes, and manage operations in the absence of the CSM. The Role: So, what will you be doing as a Customer Care Team Leader ? Ensuring customer contact is dealt with in line with the Customer Success Team KPI's, such as answering telephone calls and emails within expected time constraints Take charge of dealing with customers' questions and complaints from start to finish. Support our company's vision and speak up for customers. Talk to customers to improve our services and meet their needs. Use different ways to talk to customers and make them happy. Give customers great service while working efficiently. Work with other teams to fix any problems with installations. Train and help our team members grow, with help from the CSM. Help new team members get started. Work with the CSM to make our processes better and update our systems. Coach team members regularly to help them improve. Represent our team in meetings when needed. Handle problems and make customers happy if the CSM isn't around. Hire new team members for customer care. Manage when team members are away and help them do better. Teach new team members what they need to know. Support team members to improve how they work and fix any issues. What are we looking for in our next Customer Care Team Leader ? Prior experience as a Team Leader/supervisor Thrives on collaborating with others Can juggle multiple tasks and adapt priorities easily Pays close attention to detail in communication Excels in both written and verbal communication Previous experience in a customer care team is a plus (bonus if in telecoms!) Benefits: Life Assurance Income Protection Salary Sacrifice Pension 30 days holiday plus statutory bank holidays Enhanced Sick Leave Enhanced Family Leave How to Apply: Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Exeter. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
Apr 18, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
Apr 18, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
Flex Supervisor Location: Aberdeenshire, Moray, Perthshire, Angus Duration: Permanent Smart City Recruiters are currently looking for a Fibre Flex Supervisor for the Northern Scotland region. Reporting to the Fibre Project Manager, this role will be responsible for monitoring the onsite delivery of the Fibre infrastructure for a FTTP network deployment project within the Northern Scotland region. The Fibre Supervisor will ensure that cabling and splicing site operations are carried out on time, to specification within Quality, Health and Safety and Environmental guidelines and regulations. Key Responsibilities Ensure and monitor effective site operations and coordination of cabling and splicing works compliant to NRSWA and Health & Safety requirements. Ensure all work on site is carried out to adequate standards as stated in contractual specification by conducting site audits. Maintain productivity objectives as set by the Activations Manager. Co-ordinate, capture and present the financial sign off for the completed works by the Sub Contractor to the Activations Manager. Update daily/weekly reports and review against the project delivery milestones. Highlighting any risks that may have arisen to the Activations Manager. Ensure all post installation/as-built documents are completed and checked in accordance with the conditions of the project. Ensure all customer documentation is completed and checked in accordance with client requirements. Consult with the Highways Department, Local Authorities and other Utilities companies to coordinate works where required to fulfil the project delivery milestones. Ensure all site-specific method statements/risk assessments are in place. Public liaison duties required. Deputising for the Activations Manager at Customer & Supplier meetings. Key Relationships Internal FTTP Delivery team Field Services team Service Operations team Network Planning Streetworks Manager External Clients Local Authority/Highways Agency Contractors/ Suppliers Knowledge & Experience Essential Utilities Supervisory Experience NRSWA / Highways Experience Intermediate in MS Office (Outlook, Excel & Word) OSP Telecoms network installation Ability to negotiate suitable outcomes that mitigate project risk Good working knowledge of PowerPoint and Project Demonstrable experience of method statements and risk assessments Ability to demonstrate experience and working knowledge of CDM Regulations Understanding of the New Roads & Streetworks Act 1991(NRSWA) Qualifications Essential Cabling and splicing supervision NRSWA Streetworks Supervisor Certification Units 1,10-16 Full Clean Driving Licence For more information please forward your up to date CV.
Apr 18, 2024
Contractor
Flex Supervisor Location: Aberdeenshire, Moray, Perthshire, Angus Duration: Permanent Smart City Recruiters are currently looking for a Fibre Flex Supervisor for the Northern Scotland region. Reporting to the Fibre Project Manager, this role will be responsible for monitoring the onsite delivery of the Fibre infrastructure for a FTTP network deployment project within the Northern Scotland region. The Fibre Supervisor will ensure that cabling and splicing site operations are carried out on time, to specification within Quality, Health and Safety and Environmental guidelines and regulations. Key Responsibilities Ensure and monitor effective site operations and coordination of cabling and splicing works compliant to NRSWA and Health & Safety requirements. Ensure all work on site is carried out to adequate standards as stated in contractual specification by conducting site audits. Maintain productivity objectives as set by the Activations Manager. Co-ordinate, capture and present the financial sign off for the completed works by the Sub Contractor to the Activations Manager. Update daily/weekly reports and review against the project delivery milestones. Highlighting any risks that may have arisen to the Activations Manager. Ensure all post installation/as-built documents are completed and checked in accordance with the conditions of the project. Ensure all customer documentation is completed and checked in accordance with client requirements. Consult with the Highways Department, Local Authorities and other Utilities companies to coordinate works where required to fulfil the project delivery milestones. Ensure all site-specific method statements/risk assessments are in place. Public liaison duties required. Deputising for the Activations Manager at Customer & Supplier meetings. Key Relationships Internal FTTP Delivery team Field Services team Service Operations team Network Planning Streetworks Manager External Clients Local Authority/Highways Agency Contractors/ Suppliers Knowledge & Experience Essential Utilities Supervisory Experience NRSWA / Highways Experience Intermediate in MS Office (Outlook, Excel & Word) OSP Telecoms network installation Ability to negotiate suitable outcomes that mitigate project risk Good working knowledge of PowerPoint and Project Demonstrable experience of method statements and risk assessments Ability to demonstrate experience and working knowledge of CDM Regulations Understanding of the New Roads & Streetworks Act 1991(NRSWA) Qualifications Essential Cabling and splicing supervision NRSWA Streetworks Supervisor Certification Units 1,10-16 Full Clean Driving Licence For more information please forward your up to date CV.
Flex Supervisor Location: Aberdeenshire, Moray, Perthshire, Angus Duration: Permanent Smart City Recruiters are currently looking for a Fibre Flex Supervisor for the Northern Scotland region. Reporting to the Fibre Project Manager, this role will be responsible for monitoring the onsite delivery of the Fibre infrastructure for a FTTP network deployment project within the Northern Scotland region. The Fibre Supervisor will ensure that cabling and splicing site operations are carried out on time, to specification within Quality, Health and Safety and Environmental guidelines and regulations. Key Responsibilities Ensure and monitor effective site operations and coordination of cabling and splicing works compliant to NRSWA and Health & Safety requirements. Ensure all work on site is carried out to adequate standards as stated in contractual specification by conducting site audits. Maintain productivity objectives as set by the Activations Manager. Co-ordinate, capture and present the financial sign off for the completed works by the Sub Contractor to the Activations Manager. Update daily/weekly reports and review against the project delivery milestones. Highlighting any risks that may have arisen to the Activations Manager. Ensure all post installation/as-built documents are completed and checked in accordance with the conditions of the project. Ensure all customer documentation is completed and checked in accordance with client requirements. Consult with the Highways Department, Local Authorities and other Utilities companies to coordinate works where required to fulfil the project delivery milestones. Ensure all site-specific method statements/risk assessments are in place. Public liaison duties required. Deputising for the Activations Manager at Customer & Supplier meetings. Key Relationships Internal FTTP Delivery team Field Services team Service Operations team Network Planning Streetworks Manager External Clients Local Authority/Highways Agency Contractors/ Suppliers Knowledge & Experience Essential Utilities Supervisory Experience NRSWA / Highways Experience Intermediate in MS Office (Outlook, Excel & Word) OSP Telecoms network installation Ability to negotiate suitable outcomes that mitigate project risk Good working knowledge of PowerPoint and Project Demonstrable experience of method statements and risk assessments Ability to demonstrate experience and working knowledge of CDM Regulations Understanding of the New Roads & Streetworks Act 1991(NRSWA) Qualifications Essential Cabling and splicing supervision NRSWA Streetworks Supervisor Certification Units 1,10-16 Full Clean Driving Licence For more information please forward your up to date CV.
Apr 18, 2024
Contractor
Flex Supervisor Location: Aberdeenshire, Moray, Perthshire, Angus Duration: Permanent Smart City Recruiters are currently looking for a Fibre Flex Supervisor for the Northern Scotland region. Reporting to the Fibre Project Manager, this role will be responsible for monitoring the onsite delivery of the Fibre infrastructure for a FTTP network deployment project within the Northern Scotland region. The Fibre Supervisor will ensure that cabling and splicing site operations are carried out on time, to specification within Quality, Health and Safety and Environmental guidelines and regulations. Key Responsibilities Ensure and monitor effective site operations and coordination of cabling and splicing works compliant to NRSWA and Health & Safety requirements. Ensure all work on site is carried out to adequate standards as stated in contractual specification by conducting site audits. Maintain productivity objectives as set by the Activations Manager. Co-ordinate, capture and present the financial sign off for the completed works by the Sub Contractor to the Activations Manager. Update daily/weekly reports and review against the project delivery milestones. Highlighting any risks that may have arisen to the Activations Manager. Ensure all post installation/as-built documents are completed and checked in accordance with the conditions of the project. Ensure all customer documentation is completed and checked in accordance with client requirements. Consult with the Highways Department, Local Authorities and other Utilities companies to coordinate works where required to fulfil the project delivery milestones. Ensure all site-specific method statements/risk assessments are in place. Public liaison duties required. Deputising for the Activations Manager at Customer & Supplier meetings. Key Relationships Internal FTTP Delivery team Field Services team Service Operations team Network Planning Streetworks Manager External Clients Local Authority/Highways Agency Contractors/ Suppliers Knowledge & Experience Essential Utilities Supervisory Experience NRSWA / Highways Experience Intermediate in MS Office (Outlook, Excel & Word) OSP Telecoms network installation Ability to negotiate suitable outcomes that mitigate project risk Good working knowledge of PowerPoint and Project Demonstrable experience of method statements and risk assessments Ability to demonstrate experience and working knowledge of CDM Regulations Understanding of the New Roads & Streetworks Act 1991(NRSWA) Qualifications Essential Cabling and splicing supervision NRSWA Streetworks Supervisor Certification Units 1,10-16 Full Clean Driving Licence For more information please forward your up to date CV.
Senior Account Manager Central London, office-based Specialist Vertical - Healthcare 50,000- 70,000 basic ( 100,000- 140,000 OTE uncapped) + Excellent Progression Opportunities + Training Allowance + Bonus Scheme + Employee Share Plan + Private Health Care + Other Great Benefits This is an excellent opportunity for an experienced salesperson to join one of the fibre industry's most well-respected up-and-coming Altnets. This is a great chance to join a business that truly cares about employees' wellness, career progression, and personal development outside of work. The successful candidate will be joining a rapidly growing & dynamic sales team as a specialist in the Healthcare vertical. On offer, is an industry-leading benefits package, outstanding earning potential, and uncapped progression opportunities. Do you have experience within Telecoms / Fibre selling to the Healthcare industry? Are you seeking the chance to be a part of a company that is trying to build a legacy network and play it's part in London's growth for the future? This ambitious Altnet specialises in full turnkey design, planning, and installation of high-speed commercial full-fibre networks across central London. With a strong inclusive company culture, they are driven to bring highly motivated professionals who are looking to be part of the legacy they are building. Their highly supportive culture breeds progression and development across all divisions and is in line with their growth plans to expand across the market. Now they are looking for a series of Senior Account Managers to join the Sales Team. The ideal candidate will have previous experience in a similar role either within Telecom's/Fibre, working with Healthcare end users/customers. You will be the specialist within your vertical, building relationships with stakeholders in the industry, selling the benefits of the products and how they can solve their connectivity challenges. You will be given lots of autonomy in building an effective sales strategy for your specialism, building relationships, and ultimately delivering on sales targets. This is an exciting opportunity to join a forward-thinking company that is making a real name for itself in one of the UK's most lucrative industries. You will have a real opportunity to significantly upskill and build a career within an organisation that puts its people at the centre of everything they do, whilst having a market-leading earning potential. The Role: Building relationships with key stakeholders in your vertical market, showcasing the benefits of the products and how they can solve their connectivity challenges. Attend major conferences and networking events Work closely with marketing, network, CSM, and the build teams to maximise all sales opportunities Drive a vertical-specific sales campaign to be the go-to person within the industry Office based, Central London The Person: Senior Account Manager Experience working within Telecoms/Fibre Track record of delivering and exceeding sales targets Competitive in nature but also collaborative within a team Happy to commute into Central London daily Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Sales, Accounts, Account Management, Account Director, Senior Account Manager, Telco, Connectivity, FTTP, FTTC, FTTB, FTTX, GPON, Chambers, Fibre, Telecoms, Ducts, East London, Central London, London
Apr 18, 2024
Full time
Senior Account Manager Central London, office-based Specialist Vertical - Healthcare 50,000- 70,000 basic ( 100,000- 140,000 OTE uncapped) + Excellent Progression Opportunities + Training Allowance + Bonus Scheme + Employee Share Plan + Private Health Care + Other Great Benefits This is an excellent opportunity for an experienced salesperson to join one of the fibre industry's most well-respected up-and-coming Altnets. This is a great chance to join a business that truly cares about employees' wellness, career progression, and personal development outside of work. The successful candidate will be joining a rapidly growing & dynamic sales team as a specialist in the Healthcare vertical. On offer, is an industry-leading benefits package, outstanding earning potential, and uncapped progression opportunities. Do you have experience within Telecoms / Fibre selling to the Healthcare industry? Are you seeking the chance to be a part of a company that is trying to build a legacy network and play it's part in London's growth for the future? This ambitious Altnet specialises in full turnkey design, planning, and installation of high-speed commercial full-fibre networks across central London. With a strong inclusive company culture, they are driven to bring highly motivated professionals who are looking to be part of the legacy they are building. Their highly supportive culture breeds progression and development across all divisions and is in line with their growth plans to expand across the market. Now they are looking for a series of Senior Account Managers to join the Sales Team. The ideal candidate will have previous experience in a similar role either within Telecom's/Fibre, working with Healthcare end users/customers. You will be the specialist within your vertical, building relationships with stakeholders in the industry, selling the benefits of the products and how they can solve their connectivity challenges. You will be given lots of autonomy in building an effective sales strategy for your specialism, building relationships, and ultimately delivering on sales targets. This is an exciting opportunity to join a forward-thinking company that is making a real name for itself in one of the UK's most lucrative industries. You will have a real opportunity to significantly upskill and build a career within an organisation that puts its people at the centre of everything they do, whilst having a market-leading earning potential. The Role: Building relationships with key stakeholders in your vertical market, showcasing the benefits of the products and how they can solve their connectivity challenges. Attend major conferences and networking events Work closely with marketing, network, CSM, and the build teams to maximise all sales opportunities Drive a vertical-specific sales campaign to be the go-to person within the industry Office based, Central London The Person: Senior Account Manager Experience working within Telecoms/Fibre Track record of delivering and exceeding sales targets Competitive in nature but also collaborative within a team Happy to commute into Central London daily Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Sales, Accounts, Account Management, Account Director, Senior Account Manager, Telco, Connectivity, FTTP, FTTC, FTTB, FTTX, GPON, Chambers, Fibre, Telecoms, Ducts, East London, Central London, London