Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Your new company Hays are working with a well known school in Bristol city centre who are looking to recruit a permanent IT engineer into the IT services department. The role is full time on site, and paying between £28,000 - £36,000. The school offers a competitive pension, free lunch and the working hours are 8 hours per day, 40 hours a week. Your new role Within the role, you will help ensure the smooth delivery of ICT services to the school. You'll work closely with the IT manager and wider team to lead on issues and maintain the school's server infrastructure and core network. You will act as an escalation point for junior members within the team, resolving and troubleshooting technical issues and when required, escalating critical issues to the IT manager. You will also play a key role in supporting more junior members of the team. You will be involved in supporting critical hardware and software issues and supporting staff and pupils across the school. What you'll need to succeed To succeed you will need to be an experienced IT Technician with a range of experience at the 2nd line level. Ideally, you will have worked in the education sector and within schools previously, but this won't be essential. You will need to have experience with the M365 stack and Azure AD. You will need to have experience troubleshooting iPads, Macs and MDM. Furthermore, you will have exposure working with complex networks and in virtualised environments - VMware. You will need to have good time management skills, be a self-starter with good initiative, and be able to develop good relationships with stakeholders across the school. What you'll get in return In return, you will receive a competitive salary up to £36,000pa, and work for a prestigious school in the local area. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays are working with a well known school in Bristol city centre who are looking to recruit a permanent IT engineer into the IT services department. The role is full time on site, and paying between £28,000 - £36,000. The school offers a competitive pension, free lunch and the working hours are 8 hours per day, 40 hours a week. Your new role Within the role, you will help ensure the smooth delivery of ICT services to the school. You'll work closely with the IT manager and wider team to lead on issues and maintain the school's server infrastructure and core network. You will act as an escalation point for junior members within the team, resolving and troubleshooting technical issues and when required, escalating critical issues to the IT manager. You will also play a key role in supporting more junior members of the team. You will be involved in supporting critical hardware and software issues and supporting staff and pupils across the school. What you'll need to succeed To succeed you will need to be an experienced IT Technician with a range of experience at the 2nd line level. Ideally, you will have worked in the education sector and within schools previously, but this won't be essential. You will need to have experience with the M365 stack and Azure AD. You will need to have experience troubleshooting iPads, Macs and MDM. Furthermore, you will have exposure working with complex networks and in virtualised environments - VMware. You will need to have good time management skills, be a self-starter with good initiative, and be able to develop good relationships with stakeholders across the school. What you'll get in return In return, you will receive a competitive salary up to £36,000pa, and work for a prestigious school in the local area. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Role: IT Manager Salary: £32,000 - 38,000 Location - Forest Hill Our client is seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also have the responsibility of supervising the IT technicians who are working on site. In addition, you will collaborate with the Senior Leadership Team to aid in the development of the school's IT infrastructure and put plans in place for project work. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the company. This will involve staying informed about the services and solutions the company can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365, and backups. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.
Mar 29, 2024
Full time
Role: IT Manager Salary: £32,000 - 38,000 Location - Forest Hill Our client is seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also have the responsibility of supervising the IT technicians who are working on site. In addition, you will collaborate with the Senior Leadership Team to aid in the development of the school's IT infrastructure and put plans in place for project work. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the company. This will involve staying informed about the services and solutions the company can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365, and backups. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.
Role: IT Manager Location: Forest Hill Salary: £32,000 - £38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 29, 2024
Full time
Role: IT Manager Location: Forest Hill Salary: £32,000 - £38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job Title: ICT Manager 2- months initial contract (possibility of a permanent position following a successful contract) Glasgow (hybrid-2 days a week minimum) Inside IR35 (Apply online only) per day I have partnered with an organisation based in Glasgow, looking for an ICT Manager to join their team on an initial interim basis. You will be responsible for providing hands-on support alongside managing their IT team. Responsibilities: Provide support to users across the organisation Hands-on experience of providing IT support- hardware and software troubleshooting Network technical support Oversee and manage the IT team Skillset: Active Directory/Group Policy Windows Servers- 7/8/10/11 Network experience- LAN/WAN technologies Infrastructure experience Microsoft applications- Office 365 This is an urgent position, interviewing this week and next, with an immediate start. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Contractor
Job Title: ICT Manager 2- months initial contract (possibility of a permanent position following a successful contract) Glasgow (hybrid-2 days a week minimum) Inside IR35 (Apply online only) per day I have partnered with an organisation based in Glasgow, looking for an ICT Manager to join their team on an initial interim basis. You will be responsible for providing hands-on support alongside managing their IT team. Responsibilities: Provide support to users across the organisation Hands-on experience of providing IT support- hardware and software troubleshooting Network technical support Oversee and manage the IT team Skillset: Active Directory/Group Policy Windows Servers- 7/8/10/11 Network experience- LAN/WAN technologies Infrastructure experience Microsoft applications- Office 365 This is an urgent position, interviewing this week and next, with an immediate start. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
Customer Solutions Design Practitioner 6 months London/Brimingham/Manchester/Leeds or Newcastle - hybrid Active SC security clearance required Role overview: We are looking for an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Avaya Contact Centre Solution. As a team we provide services for UK and multi-national customers, supporting them in utilising the enterprise and cloud based technologies to maximise business performance and provide excellent customer experience. Accountabilities: Lead and produce the Avaya LLD Checklist, working with SOLA, Network, Cisco- Designers, for Victim Support, Police National Computer (PNC) and Vehicle Unit. Highlight and advise on Avaya risks, issues. Work with Avaya squad to cover the Avaya solution, infrastructure, call flows and migration strategy, SIP Trunk/Porting for Go-Live. Attend weekly 3 x Contact Centre Design and Project calls and workshops to meet lead-times. Cover Avaya testing requirements in production environment for the 3 x Contact Centres Avaya Network build for Victim Support, PNC and VU, and lead on the Avaya network build in terms of hardware, SIPs, routing, configuration, Attend any customer calls as required leading up to Testing, UAT pre-Go-Live Cover any Avaya input needed for Security, SAB, AIS handover to Ops. Avaya input into any runbooks, work instructions. Troubleshoot on Avaya issues in testing, build and migration/deployment / Go-Live Skills required: Avaya AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified to ACIS and ACSS in Core and AACC preferable SIP/H323 endpoints Interested candidates should submit their CV in the first instance!
Mar 28, 2024
Contractor
Customer Solutions Design Practitioner 6 months London/Brimingham/Manchester/Leeds or Newcastle - hybrid Active SC security clearance required Role overview: We are looking for an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Avaya Contact Centre Solution. As a team we provide services for UK and multi-national customers, supporting them in utilising the enterprise and cloud based technologies to maximise business performance and provide excellent customer experience. Accountabilities: Lead and produce the Avaya LLD Checklist, working with SOLA, Network, Cisco- Designers, for Victim Support, Police National Computer (PNC) and Vehicle Unit. Highlight and advise on Avaya risks, issues. Work with Avaya squad to cover the Avaya solution, infrastructure, call flows and migration strategy, SIP Trunk/Porting for Go-Live. Attend weekly 3 x Contact Centre Design and Project calls and workshops to meet lead-times. Cover Avaya testing requirements in production environment for the 3 x Contact Centres Avaya Network build for Victim Support, PNC and VU, and lead on the Avaya network build in terms of hardware, SIPs, routing, configuration, Attend any customer calls as required leading up to Testing, UAT pre-Go-Live Cover any Avaya input needed for Security, SAB, AIS handover to Ops. Avaya input into any runbooks, work instructions. Troubleshoot on Avaya issues in testing, build and migration/deployment / Go-Live Skills required: Avaya AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified to ACIS and ACSS in Core and AACC preferable SIP/H323 endpoints Interested candidates should submit their CV in the first instance!
Site Operations Manager Business Unit: Digital Location: Wolverhampton Contract Type: Permanent - Full Time Hours: 37.5 Salary: 50,000 - 57,000 Are you a dynamic and results-driven leader with a passion for fostering a positive team culture? Restore Digital invites you to join our team in Wolverhampton as a Site Operations Leader. In this role, you will hold full P&L responsibilities, empowering you to drive operational success and deliver outstanding customer satisfaction. We are seeking a leader who can inspire and lead teams to new heights, ensuring the highest standards of safety, quality, and efficiency across our Planetary Road site. As the Site Operations Leader you will report directly to the Head of Digital Mailroom, and your role will be pivotal in fostering a strong Health and Safety culture across all the site, collaborating with the HSE Advisor for continuous improvement. You'll also ensure compliance with information security standards like ISO 27001 and GDPR, while overseeing the site's P&L responsibility, managing the operational team for consistent delivery, SHEQ standards, and efficiency optimisation. At Restore Digital, we embrace innovation and excellence, valuing leadership, integrity, and a commitment to continuous improvement, providing you with an opportunity to truly make a difference RESPONSIBILITIES As the Site Operations Leader, you will oversee the financial performance of the site, ensuring contracts and projects are delivered in line with quality and financial targets. You will maximise site budgets and financial returns. Lead and manage the team fostering a culture of engagement and accountability. Empower your team to consistently deliver on their responsibilities, driving excellence throughout the organisation Establish and promote an effective Health and Safety culture across the Wolverhampton site Collaborate with the HSE Advisor to continuously enhance safety practices and compliance Measure and elevate customer service and satisfaction levels, consistently exceeding expectations Drive a culture of continuous improvement by working closely with teams across the organisation. Implement efficient operational processes and procedures Maximise asset utilisation and identify opportunities for capital investment projects Effectively plan and manage service capacity to support contractual and new business demands Ensure effective project management of key multi-site and complex customer contracts Adhere to all Company Policies and Procedures, including Information Security, Environmental, Health and Safety, and Quality Management Systems. Ensure your operational management team is fully aware and compliant Understand and ensure compliance with ISO 27001 and GDPR requirements, demonstrating a commitment to information security ABOUT YOU Demonstrated ability to lead and inspire teams, providing a clear vision and direction Excellent written, verbal, and listening skills Decisive, with a track record of making sound and timely decisions Strong interpersonal and networking skills, building effective relationships across the organisation Proficiency in change management principles A passion for driving positive change and initiating improvements Approachable and confident, with integrity and personal accountability Financial awareness, including budgeting, P&L management, cost control, and recognising commercial opportunities Strong organisational skills, with the ability to manage conflicting priorities and deliver timely results Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year. An Inclusive Approach We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.
Mar 28, 2024
Full time
Site Operations Manager Business Unit: Digital Location: Wolverhampton Contract Type: Permanent - Full Time Hours: 37.5 Salary: 50,000 - 57,000 Are you a dynamic and results-driven leader with a passion for fostering a positive team culture? Restore Digital invites you to join our team in Wolverhampton as a Site Operations Leader. In this role, you will hold full P&L responsibilities, empowering you to drive operational success and deliver outstanding customer satisfaction. We are seeking a leader who can inspire and lead teams to new heights, ensuring the highest standards of safety, quality, and efficiency across our Planetary Road site. As the Site Operations Leader you will report directly to the Head of Digital Mailroom, and your role will be pivotal in fostering a strong Health and Safety culture across all the site, collaborating with the HSE Advisor for continuous improvement. You'll also ensure compliance with information security standards like ISO 27001 and GDPR, while overseeing the site's P&L responsibility, managing the operational team for consistent delivery, SHEQ standards, and efficiency optimisation. At Restore Digital, we embrace innovation and excellence, valuing leadership, integrity, and a commitment to continuous improvement, providing you with an opportunity to truly make a difference RESPONSIBILITIES As the Site Operations Leader, you will oversee the financial performance of the site, ensuring contracts and projects are delivered in line with quality and financial targets. You will maximise site budgets and financial returns. Lead and manage the team fostering a culture of engagement and accountability. Empower your team to consistently deliver on their responsibilities, driving excellence throughout the organisation Establish and promote an effective Health and Safety culture across the Wolverhampton site Collaborate with the HSE Advisor to continuously enhance safety practices and compliance Measure and elevate customer service and satisfaction levels, consistently exceeding expectations Drive a culture of continuous improvement by working closely with teams across the organisation. Implement efficient operational processes and procedures Maximise asset utilisation and identify opportunities for capital investment projects Effectively plan and manage service capacity to support contractual and new business demands Ensure effective project management of key multi-site and complex customer contracts Adhere to all Company Policies and Procedures, including Information Security, Environmental, Health and Safety, and Quality Management Systems. Ensure your operational management team is fully aware and compliant Understand and ensure compliance with ISO 27001 and GDPR requirements, demonstrating a commitment to information security ABOUT YOU Demonstrated ability to lead and inspire teams, providing a clear vision and direction Excellent written, verbal, and listening skills Decisive, with a track record of making sound and timely decisions Strong interpersonal and networking skills, building effective relationships across the organisation Proficiency in change management principles A passion for driving positive change and initiating improvements Approachable and confident, with integrity and personal accountability Financial awareness, including budgeting, P&L management, cost control, and recognising commercial opportunities Strong organisational skills, with the ability to manage conflicting priorities and deliver timely results Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year. An Inclusive Approach We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.
Role: IT Manager Location: Tonbridge Salary: 32,000 - 38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 28, 2024
Full time
Role: IT Manager Location: Tonbridge Salary: 32,000 - 38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
IT Service Desk Supervisor Company Overview: My client is a dynamic and forward-thinking organisation at the forefront of technological innovation within the legal, conveyancing, and banking sectors. Their commitment to excellence in customer service and cutting-edge IT solutions drives their success. To further enhance our operations, they are seeking a proactive and experienced IT Service Desk Supervisor to join our team. About the Role: As the IT Service Desk Supervisor, you will play a pivotal role in ensuring the effective operation of our IT Service Desk with a primary focus on customer service and communication. You will oversee the day-to-day operations of our IT Service Desk, ensuring the maintenance of their IT infrastructure in alignment with ITIL best practices. Your responsibilities will include managing incidents and major incidents, providing clear and concise communication to their business units, and supporting the implementation of our IT strategy alongside the Lead IT Support Technician. Additionally, you will collaborate with the Information Security Manager to remediate risks and vulnerabilities, ensuring the security and reliability of our end-user computing and telephony facilities. Key Responsibilities: Manage incidents and major incidents, ensuring effective communication with business units. Support the implementation of the IT strategy and contribute to future roadmap definition. Collaborate with the Information Security Manager to remediate risks and vulnerabilities. Ensure adequate cover for core business hours and maintain secure and reliable end-user computing and telephony facilities. Secure and recover business information held in IT systems, including disaster recovery tasks. Provide technical expertise for projects and ensure smooth service transitions. Maintain high standards of performance and security in IT infrastructure. Assist with patching, anti-virus updates, and other technical tasks across the IT infrastructure. Demonstrate technical expertise across various disciplines including Microsoft Operating Systems, Networking, Telephony, Databases, and Virtualized Infrastructure. Ensure systems are well-documented and contribute to Service Improvement Plans. Act as an ambassador for IT, fostering effective communication and relationships across departments. Requirements: Strong technical background in IT infrastructure and applications. Excellent communication skills and experience working in customer-facing roles. Previous experience in legal, conveyancing, or banking sectors preferred. Logical and analytical mindset with strong attention to detail. Ability to work to strict deadlines and prioritize workload effectively. Experience working in an ISO27001 accredited environment. Excellent root cause analysis and troubleshooting skills. Desired Qualifications: Experience with cyber issues or information security preferred. What They Offer: Competitive salary commensurate with experience. Opportunities for professional growth and development. Collaborative and supportive work environment. Benefits package including health insurance and retirement plans. Please apply online if this sounds of interest. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 28, 2024
Full time
IT Service Desk Supervisor Company Overview: My client is a dynamic and forward-thinking organisation at the forefront of technological innovation within the legal, conveyancing, and banking sectors. Their commitment to excellence in customer service and cutting-edge IT solutions drives their success. To further enhance our operations, they are seeking a proactive and experienced IT Service Desk Supervisor to join our team. About the Role: As the IT Service Desk Supervisor, you will play a pivotal role in ensuring the effective operation of our IT Service Desk with a primary focus on customer service and communication. You will oversee the day-to-day operations of our IT Service Desk, ensuring the maintenance of their IT infrastructure in alignment with ITIL best practices. Your responsibilities will include managing incidents and major incidents, providing clear and concise communication to their business units, and supporting the implementation of our IT strategy alongside the Lead IT Support Technician. Additionally, you will collaborate with the Information Security Manager to remediate risks and vulnerabilities, ensuring the security and reliability of our end-user computing and telephony facilities. Key Responsibilities: Manage incidents and major incidents, ensuring effective communication with business units. Support the implementation of the IT strategy and contribute to future roadmap definition. Collaborate with the Information Security Manager to remediate risks and vulnerabilities. Ensure adequate cover for core business hours and maintain secure and reliable end-user computing and telephony facilities. Secure and recover business information held in IT systems, including disaster recovery tasks. Provide technical expertise for projects and ensure smooth service transitions. Maintain high standards of performance and security in IT infrastructure. Assist with patching, anti-virus updates, and other technical tasks across the IT infrastructure. Demonstrate technical expertise across various disciplines including Microsoft Operating Systems, Networking, Telephony, Databases, and Virtualized Infrastructure. Ensure systems are well-documented and contribute to Service Improvement Plans. Act as an ambassador for IT, fostering effective communication and relationships across departments. Requirements: Strong technical background in IT infrastructure and applications. Excellent communication skills and experience working in customer-facing roles. Previous experience in legal, conveyancing, or banking sectors preferred. Logical and analytical mindset with strong attention to detail. Ability to work to strict deadlines and prioritize workload effectively. Experience working in an ISO27001 accredited environment. Excellent root cause analysis and troubleshooting skills. Desired Qualifications: Experience with cyber issues or information security preferred. What They Offer: Competitive salary commensurate with experience. Opportunities for professional growth and development. Collaborative and supportive work environment. Benefits package including health insurance and retirement plans. Please apply online if this sounds of interest. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
IT Systems Manager - SQL Brighton Salary up to £60,000 Looking for an exciting career opportunity in IT? This excellent company is looking for an IT Manager with fantastic SQL writing skills to join them. You will have the chance to showcase your skills and make a significant impact in this leading organization, with great potential for professional growth. ABOUT THE ROLE: You will oversee and direct the company's IT infrastructure, including computers, networks, servers, and security systems. You'll also play a crucial part in generating and upholding SQL-based reports to offer valuable organizational insights and producing precise and visually engaging reports. DUTIES & RESPONSIBILITIES INCLUDE: Ensure smooth connectivity and performance of computer networks. Manage server configurations, maintenance, and troubleshooting. Provide proactive IT support for hardware, software, and network issues. Optimize databases using Crystal reports and SQL for data integrity and access. Implement backup and recovery procedures for critical databases. Design and develop SQL queries to analyze data EXPERIENCE REQUIRED: Proficient in coding and SQL. You will have previous experience as an IT Manager. Experience with Crystal reports is desirable. Strong knowledge of IT systems, hardware, and software. Experience with ERP systems is desirable. SALARY & BENEFITS: Competitive salary range of up to £60,000 Pension Free on site parking LOCATION: This role is based near Brighton. Conveniently located to commute from surrounding areas such as Worthing, Chichester, Horsham and Crawley. HOW TO APPLY: Please apply or send your CV to Matt Wright at CV Screen in strict confidence. CV Screen s the recruitment agency managing this vacancy. ALTERNATE JOB TITLES: IT & SQL Manager Head of IT Senior IT Manager Infrastructure Manager CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Mar 28, 2024
Full time
IT Systems Manager - SQL Brighton Salary up to £60,000 Looking for an exciting career opportunity in IT? This excellent company is looking for an IT Manager with fantastic SQL writing skills to join them. You will have the chance to showcase your skills and make a significant impact in this leading organization, with great potential for professional growth. ABOUT THE ROLE: You will oversee and direct the company's IT infrastructure, including computers, networks, servers, and security systems. You'll also play a crucial part in generating and upholding SQL-based reports to offer valuable organizational insights and producing precise and visually engaging reports. DUTIES & RESPONSIBILITIES INCLUDE: Ensure smooth connectivity and performance of computer networks. Manage server configurations, maintenance, and troubleshooting. Provide proactive IT support for hardware, software, and network issues. Optimize databases using Crystal reports and SQL for data integrity and access. Implement backup and recovery procedures for critical databases. Design and develop SQL queries to analyze data EXPERIENCE REQUIRED: Proficient in coding and SQL. You will have previous experience as an IT Manager. Experience with Crystal reports is desirable. Strong knowledge of IT systems, hardware, and software. Experience with ERP systems is desirable. SALARY & BENEFITS: Competitive salary range of up to £60,000 Pension Free on site parking LOCATION: This role is based near Brighton. Conveniently located to commute from surrounding areas such as Worthing, Chichester, Horsham and Crawley. HOW TO APPLY: Please apply or send your CV to Matt Wright at CV Screen in strict confidence. CV Screen s the recruitment agency managing this vacancy. ALTERNATE JOB TITLES: IT & SQL Manager Head of IT Senior IT Manager Infrastructure Manager CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Job Title: IT Manager Location: Tonbridge, Kent Salary: £32,000 - £38,000 Our client is current seeking an IT Manager who is motivated and enthusiastic about the IT Sector as well as technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the ICT network. You will also collaborate with the Senior Management team to aid in the development of the IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between the end client, this will involve staying informed about the services and solutions our client can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school s network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.
Mar 28, 2024
Full time
Job Title: IT Manager Location: Tonbridge, Kent Salary: £32,000 - £38,000 Our client is current seeking an IT Manager who is motivated and enthusiastic about the IT Sector as well as technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the ICT network. You will also collaborate with the Senior Management team to aid in the development of the IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between the end client, this will involve staying informed about the services and solutions our client can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school s network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.
Position: Infrastructure Manager Salary: 60,000 per annum Industry: Managed Services Setup: Hybrid Location : West Midlands Benefits: 5% on new business / car allowance / salary benefits Are you a highly skilled and experienced IT professional looking for a new challenge? We are seeking an exceptional Infrastructure Manager to join our dynamic team and lead our ICT Infrastructure function. As an Infrastructure Manager, you will play a vital role in managing our IT operations, ensuring the reliability, security, and performance of our infrastructure. Responsibilities: Manage the day-to-day operations of the ICT Infrastructure function, overseeing server infrastructure, network management, cyber security, connectivity, telephony, and data backups. Lead a team of technical experts, providing guidance and support in their roles. Collaborate with the Head of IT to implement the strategic direction of the function, ensuring alignment with business objectives. Develop and maintain architecture standards and procedures to support the organization's IT infrastructure needs. Ensure the availability of the IT service desk during business hours and handle escalations. Act as a key point of contact for IT-related queries, providing prompt and effective resolutions. Plan and oversee IT operations, production support, systems administration, and network operations. Monitor and optimize system performance and SLAs, making recommendations for enhancements. Manage relationships with key IT product and service providers. Drive continuous improvement initiatives, identifying opportunities to enhance infrastructure costs, performance, and end-user satisfaction. Stay updated on industry trends and assess their impact on enterprise infrastructure needs. Participate in the development of IT strategy planning activities. Collaborate with operational managers to define infrastructure support initiatives and solutions. Ensure compliance with regulatory requirements and information security guidelines. Requirements: Minimum 5 years of IT experience, including leadership roles in IT infrastructure operations, project delivery, and systems lifecycle management. Strong technical expertise in the following areas: Network design and administration Data center operations Database administration Systems programming and administration Microsoft back-end stack (AD/GPO, DNS, DHCP, SQL, SharePoint) Microsoft operating systems (Windows 10, Server (Apply online only Office 365 (Azure AD, Exchange, Teams, SharePoint, OneDrive) Azure (VMs, security, networking, identity) Virtualization (VMware & Hyper-V) Storage solutions (Dell Compellent, QNAP, Brocade, Fibre-Channel, iSCSI) Network infrastructure (Cisco, FortiNet, PFSense, Ubiquiti, WAN architecture, SD-WAN) Telephony (Broadsoft) Monitoring tools (PRTG, SNMP) Firewall configuration and management Backup and recovery solutions (VEEAM, Zerto) Experience Proven team leadership and people development skills. Understanding of ITIL practices and ability to apply them effectively. Excellent analytical and problem-solving skills. Ability to lead internal and external projects from inception to completion. Exceptional communication skills, both oral and written. Bachelor's degree in Computer Science, Information Systems, Project Management, or a related field (desirable). Relevant technical certifications, such as Microsoft, Azure, VMware, and Cisco (preferred). Join our team and be part of a dynamic organization at the forefront of technology! We offer competitive compensation and benefits, along with ample opportunities for professional growth and development. To apply for this exciting opportunity, please submit your CV and a cover letter outlining your qualifications and experience. We look forward to receiving your application! Note: This job description is not exhaustive, and you may be required to carry out additional duties as requested by your line manager. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Position: Infrastructure Manager Salary: 60,000 per annum Industry: Managed Services Setup: Hybrid Location : West Midlands Benefits: 5% on new business / car allowance / salary benefits Are you a highly skilled and experienced IT professional looking for a new challenge? We are seeking an exceptional Infrastructure Manager to join our dynamic team and lead our ICT Infrastructure function. As an Infrastructure Manager, you will play a vital role in managing our IT operations, ensuring the reliability, security, and performance of our infrastructure. Responsibilities: Manage the day-to-day operations of the ICT Infrastructure function, overseeing server infrastructure, network management, cyber security, connectivity, telephony, and data backups. Lead a team of technical experts, providing guidance and support in their roles. Collaborate with the Head of IT to implement the strategic direction of the function, ensuring alignment with business objectives. Develop and maintain architecture standards and procedures to support the organization's IT infrastructure needs. Ensure the availability of the IT service desk during business hours and handle escalations. Act as a key point of contact for IT-related queries, providing prompt and effective resolutions. Plan and oversee IT operations, production support, systems administration, and network operations. Monitor and optimize system performance and SLAs, making recommendations for enhancements. Manage relationships with key IT product and service providers. Drive continuous improvement initiatives, identifying opportunities to enhance infrastructure costs, performance, and end-user satisfaction. Stay updated on industry trends and assess their impact on enterprise infrastructure needs. Participate in the development of IT strategy planning activities. Collaborate with operational managers to define infrastructure support initiatives and solutions. Ensure compliance with regulatory requirements and information security guidelines. Requirements: Minimum 5 years of IT experience, including leadership roles in IT infrastructure operations, project delivery, and systems lifecycle management. Strong technical expertise in the following areas: Network design and administration Data center operations Database administration Systems programming and administration Microsoft back-end stack (AD/GPO, DNS, DHCP, SQL, SharePoint) Microsoft operating systems (Windows 10, Server (Apply online only Office 365 (Azure AD, Exchange, Teams, SharePoint, OneDrive) Azure (VMs, security, networking, identity) Virtualization (VMware & Hyper-V) Storage solutions (Dell Compellent, QNAP, Brocade, Fibre-Channel, iSCSI) Network infrastructure (Cisco, FortiNet, PFSense, Ubiquiti, WAN architecture, SD-WAN) Telephony (Broadsoft) Monitoring tools (PRTG, SNMP) Firewall configuration and management Backup and recovery solutions (VEEAM, Zerto) Experience Proven team leadership and people development skills. Understanding of ITIL practices and ability to apply them effectively. Excellent analytical and problem-solving skills. Ability to lead internal and external projects from inception to completion. Exceptional communication skills, both oral and written. Bachelor's degree in Computer Science, Information Systems, Project Management, or a related field (desirable). Relevant technical certifications, such as Microsoft, Azure, VMware, and Cisco (preferred). Join our team and be part of a dynamic organization at the forefront of technology! We offer competitive compensation and benefits, along with ample opportunities for professional growth and development. To apply for this exciting opportunity, please submit your CV and a cover letter outlining your qualifications and experience. We look forward to receiving your application! Note: This job description is not exhaustive, and you may be required to carry out additional duties as requested by your line manager. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
GreatFind Recruitment
Kingston Upon Thames, Surrey
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Mar 28, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
IT Support Consultant Up to £35,000 DOE We are looking for a suitably experienced person for the role of IT Support Consultant with our IT & Telecoms client. This is a hybrid role being based out of their office in Glasgow, at customer their customers premises, and also from your own home where you can work remotely from. We are looking for an experienced technician who has supported o365 users and who ideally also has some experience of providing recommendations on technical solutions and builds. This role would be suited to an IT technician who has previously worked within an MSP environment and who would enjoy the varied aspect that this role will bring, from providing your main duties of 2nd and 3rd line technical support , to also accompanying sales colleagues at meetings with customers to help provide a more technical insight if required. Applicants must have a driving licence as solo travelling to and from client premises is also required and you will have access to a company vehicle for this. Duties will include: Providing end-user support both remotely and on-site Supporting the sales teams in the recommendation of suitable products and services which will provide genuine benefit to customers Attending customer meetings alongside commercial colleagues and answering technical questions in regard to propositions that have been put forward Supporting in the creation of quotes Providing technical support through the onboarding of new customer products Keeping customers regularly updated, keeping them informed of incident progress, notifying them of impending changes or agreed outages Escalating service or project issues that cannot be completed within agreed service level timeframes Completing scheduled tickets in a timely manner Updating customer documentation on the CRM Experience required: Two years+ experience as an IT Engineer working within a Managed Service Provider environment Have supported the full o365 suite End point manager experience Network troubleshooting skills with routers, firewalls, switches, and WAN connectivity Strong working knowledge of Microsoft server products including Microsoft Server, Hyper-V, Microsoft Exchange Mobile Device Management solution experience Desirable - Associate or professional certifications (Microsoft, Security, Networking) Advantageous - Experience of N-able, Exclaimer and Mimecast Advantageous - Cisco Meraki, Ubiquity and SonicWALL firewalls Advantageous - Experience of virtualisation technologies Core Competencies: Exceptional communication skills The ability to work in a team and communicate effectively Customer facing experience Flexible in approach to resolving customer issues Product and service awareness Understanding of support tools, techniques and how technology is used to provide IT services Self-motivated, with the ability to work in a fast-paced environment and deal with change or pressure when it arises Applications will be treated with the strictest of confidence. If you feel that you meet the requirements for this role and would like to apply, please do so through the link provided and please also provide your CV in Word format. Please note that due to application levels and the specific requirements for this position, only the most suitable applicants can normally be contacted for further progression.
Mar 28, 2024
Full time
IT Support Consultant Up to £35,000 DOE We are looking for a suitably experienced person for the role of IT Support Consultant with our IT & Telecoms client. This is a hybrid role being based out of their office in Glasgow, at customer their customers premises, and also from your own home where you can work remotely from. We are looking for an experienced technician who has supported o365 users and who ideally also has some experience of providing recommendations on technical solutions and builds. This role would be suited to an IT technician who has previously worked within an MSP environment and who would enjoy the varied aspect that this role will bring, from providing your main duties of 2nd and 3rd line technical support , to also accompanying sales colleagues at meetings with customers to help provide a more technical insight if required. Applicants must have a driving licence as solo travelling to and from client premises is also required and you will have access to a company vehicle for this. Duties will include: Providing end-user support both remotely and on-site Supporting the sales teams in the recommendation of suitable products and services which will provide genuine benefit to customers Attending customer meetings alongside commercial colleagues and answering technical questions in regard to propositions that have been put forward Supporting in the creation of quotes Providing technical support through the onboarding of new customer products Keeping customers regularly updated, keeping them informed of incident progress, notifying them of impending changes or agreed outages Escalating service or project issues that cannot be completed within agreed service level timeframes Completing scheduled tickets in a timely manner Updating customer documentation on the CRM Experience required: Two years+ experience as an IT Engineer working within a Managed Service Provider environment Have supported the full o365 suite End point manager experience Network troubleshooting skills with routers, firewalls, switches, and WAN connectivity Strong working knowledge of Microsoft server products including Microsoft Server, Hyper-V, Microsoft Exchange Mobile Device Management solution experience Desirable - Associate or professional certifications (Microsoft, Security, Networking) Advantageous - Experience of N-able, Exclaimer and Mimecast Advantageous - Cisco Meraki, Ubiquity and SonicWALL firewalls Advantageous - Experience of virtualisation technologies Core Competencies: Exceptional communication skills The ability to work in a team and communicate effectively Customer facing experience Flexible in approach to resolving customer issues Product and service awareness Understanding of support tools, techniques and how technology is used to provide IT services Self-motivated, with the ability to work in a fast-paced environment and deal with change or pressure when it arises Applications will be treated with the strictest of confidence. If you feel that you meet the requirements for this role and would like to apply, please do so through the link provided and please also provide your CV in Word format. Please note that due to application levels and the specific requirements for this position, only the most suitable applicants can normally be contacted for further progression.
Role: Senior Field Engineer (Server) Salary: 29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Stoke- on- Trent (M6 Corridor) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
Mar 28, 2024
Full time
Role: Senior Field Engineer (Server) Salary: 29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Stoke- on- Trent (M6 Corridor) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
We are seeking a talented IT Support Engineer for a leading education institution in the Salisbury area. Excellent Benefits on offer including Free Lunches! Salary: Up to £30,000 Job Type: Full-time, Permanent Role Overview The primary function is to provide 1st & 2nd line telephone, remote & on-site support services. Responsibilities To provide technical support to the school's ICT systems Ensure that equipment is installed & ready for use by staff & pupils, e.g. PCs, laptops, projectors, AV equipment, printers, devices in correct VLANs etc. Ensure IT-related services & security systems are up to date and ready for use by staff and pupils, for example, e.g. School applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups etc. Troubleshoot, resolve or escalate onsite issues with all relevant information Reimaging devices, finding missing or updated drivers where required Restoring Data as required Hardware repair and replacement. From component level to complete device Ensure monitoring alerts are investigated and logged on the Helpdesk Liaise with third-party software and service providers where required Utilise the Helpdesk System provided to manage all tickets and requests Communicate with School Staff and appointed Virtual Network Manager Maintain customer IT records So, what are we looking for? Knowledge & experience in Microsoft Office, Desktop Operating Systems, & Troubleshooting. Experience working within a school environment. Someone who is committed to providing high-quality customer service & is willing to go the extra mile. Excellent communication skills Person Specification: Problem Solver. Highly Motivated. Customer Focused. Highly organised. All successful applications will be subject to an enhanced DBS check. Apply today if you think you've got what it takes! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are seeking a talented IT Support Engineer for a leading education institution in the Salisbury area. Excellent Benefits on offer including Free Lunches! Salary: Up to £30,000 Job Type: Full-time, Permanent Role Overview The primary function is to provide 1st & 2nd line telephone, remote & on-site support services. Responsibilities To provide technical support to the school's ICT systems Ensure that equipment is installed & ready for use by staff & pupils, e.g. PCs, laptops, projectors, AV equipment, printers, devices in correct VLANs etc. Ensure IT-related services & security systems are up to date and ready for use by staff and pupils, for example, e.g. School applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups etc. Troubleshoot, resolve or escalate onsite issues with all relevant information Reimaging devices, finding missing or updated drivers where required Restoring Data as required Hardware repair and replacement. From component level to complete device Ensure monitoring alerts are investigated and logged on the Helpdesk Liaise with third-party software and service providers where required Utilise the Helpdesk System provided to manage all tickets and requests Communicate with School Staff and appointed Virtual Network Manager Maintain customer IT records So, what are we looking for? Knowledge & experience in Microsoft Office, Desktop Operating Systems, & Troubleshooting. Experience working within a school environment. Someone who is committed to providing high-quality customer service & is willing to go the extra mile. Excellent communication skills Person Specification: Problem Solver. Highly Motivated. Customer Focused. Highly organised. All successful applications will be subject to an enhanced DBS check. Apply today if you think you've got what it takes! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.