First Line Support Technician Bracknell on site 2 month rolling contract PAYE 4 days 12 hour shifts, 4 days off - mixture of days and nights The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities Fully able to support end users with routine technical queries relating to products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. Knows when to escalate, but retains interest to learn from the escalation. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Is a valued team member. Able to support less experienced team members. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators Feedback from customers, colleagues and team managers. Technical Assessments. Evidence of sharing and re-use of knowledge. Correct management of processes followed to deliver the service. Percentage of customer problems resolved within required timescales. Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Seasonal
First Line Support Technician Bracknell on site 2 month rolling contract PAYE 4 days 12 hour shifts, 4 days off - mixture of days and nights The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities Fully able to support end users with routine technical queries relating to products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. Knows when to escalate, but retains interest to learn from the escalation. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Is a valued team member. Able to support less experienced team members. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators Feedback from customers, colleagues and team managers. Technical Assessments. Evidence of sharing and re-use of knowledge. Correct management of processes followed to deliver the service. Percentage of customer problems resolved within required timescales. Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on (phone number removed) / (url removed)
Mar 28, 2024
Full time
The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on (phone number removed) / (url removed)
On-Site - Edinburgh Managed Services Provider Amazing Career Paths The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on /
Mar 24, 2024
Full time
On-Site - Edinburgh Managed Services Provider Amazing Career Paths The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on /
The Junior Business Analyst (internally called Process Control Specialist) is responsible for managing workflow of outbound department of multiple FCs from a remote centralized location, based out of our LCY2 Fulfillment Center in Tilbury, UK. Key areas of responsibilities would include managing the workflow of outbound orders across multiple processes and managing customer experience while minimizing fulfillment cost across multiple FCs. The lead would be responsible for communication of workflow status with Operations and Area Managers whilst escalating any Customer Experience Risks and reporting any SLA failure risks or deviation from Standard Work to the Sr. Managers and General Manager. The Process Control Specialist is expected to play the role of an advisor to the operations team based on his holistic view of the outbound flow and facilitate communication between multiple areas of outbound operations. As part of this role you will be required to work flexible shift patterns and provide cover for holidays and short notice events. The Process Control Specialist is expected to provide operational insights to the Amazon Fulfillment Technology team and work with them to develop advanced and intuitive automated flow control for outbound operations. Essential Responsibilities · Understand Outbound Shift Planning · Understand Technical Details of FC Systems · Ability to grasp the operational concepts of flow settings for FC picking systems that include flow pick and batchy pick paths for multiple FCs with different volume and demand patterns. · Understanding of the boundary of responsibilities between Operations on the floor and Central flow as dictated by Standard Work developed by Central Flow Management. · Ability to effectively identify and communicate detailed technical issues. Escalate to management, facilities. · Communicate Customer Shipment Risk and performance opportunities to FC operations in a standardized manner. · Ability to track and report system performance through various equipment performance monitoring software platforms. · Help AFT team to Develop Automated Flow tools · Ability to advise and teach the basic flow standards to the new managers through communications and advise them on standard flow settings thus speeding the learning curves of new managers. · Ability to teach and advise new flow leads as we on board new candidates to the central flow center. BASIC QUALIFICATIONS · Fluent in English · Has strong communications skills - able to express key messages and interact with different customers within the FC individually and with groups via remote methods such as telephone, e-mail and instant message platforms · Demonstrated problem solving skills and analytical skills, can analyze numerical data points, work with data to assess situations and take appropriate action. · Must be flexible in terms of work schedule; willing to work nights, weekends, bank holidays or overtime, if necessary. · Ability to handle multiple projects, deadlines, and work independently without supervision · Detail oriented: accuracy is essential. PREFERRED QUALIFICATIONS · Knowledge of additional EU language would be an advantage. · Bachelors Degree Prefferred. · Outstanding interpersonal skills - must display patience, strong customer service skills and helpfulness at all times · Good judgment, self-empowered and autonomous. · Ability to demonstrate working well in a team environment remotely and at an advisory level. · Computer knowledge and preferably SQL code language. About our rewards If you thrive in a challenging and fast-paced environment, you'll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don't like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It's that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It's as simple as this: Work Hard. Have Fun. Make History. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Sounds interesting? We look forward to your application. Please apply online and upload your CV and a letter of motivation in one document (max. 5 MB). By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
Nov 04, 2021
Full time
The Junior Business Analyst (internally called Process Control Specialist) is responsible for managing workflow of outbound department of multiple FCs from a remote centralized location, based out of our LCY2 Fulfillment Center in Tilbury, UK. Key areas of responsibilities would include managing the workflow of outbound orders across multiple processes and managing customer experience while minimizing fulfillment cost across multiple FCs. The lead would be responsible for communication of workflow status with Operations and Area Managers whilst escalating any Customer Experience Risks and reporting any SLA failure risks or deviation from Standard Work to the Sr. Managers and General Manager. The Process Control Specialist is expected to play the role of an advisor to the operations team based on his holistic view of the outbound flow and facilitate communication between multiple areas of outbound operations. As part of this role you will be required to work flexible shift patterns and provide cover for holidays and short notice events. The Process Control Specialist is expected to provide operational insights to the Amazon Fulfillment Technology team and work with them to develop advanced and intuitive automated flow control for outbound operations. Essential Responsibilities · Understand Outbound Shift Planning · Understand Technical Details of FC Systems · Ability to grasp the operational concepts of flow settings for FC picking systems that include flow pick and batchy pick paths for multiple FCs with different volume and demand patterns. · Understanding of the boundary of responsibilities between Operations on the floor and Central flow as dictated by Standard Work developed by Central Flow Management. · Ability to effectively identify and communicate detailed technical issues. Escalate to management, facilities. · Communicate Customer Shipment Risk and performance opportunities to FC operations in a standardized manner. · Ability to track and report system performance through various equipment performance monitoring software platforms. · Help AFT team to Develop Automated Flow tools · Ability to advise and teach the basic flow standards to the new managers through communications and advise them on standard flow settings thus speeding the learning curves of new managers. · Ability to teach and advise new flow leads as we on board new candidates to the central flow center. BASIC QUALIFICATIONS · Fluent in English · Has strong communications skills - able to express key messages and interact with different customers within the FC individually and with groups via remote methods such as telephone, e-mail and instant message platforms · Demonstrated problem solving skills and analytical skills, can analyze numerical data points, work with data to assess situations and take appropriate action. · Must be flexible in terms of work schedule; willing to work nights, weekends, bank holidays or overtime, if necessary. · Ability to handle multiple projects, deadlines, and work independently without supervision · Detail oriented: accuracy is essential. PREFERRED QUALIFICATIONS · Knowledge of additional EU language would be an advantage. · Bachelors Degree Prefferred. · Outstanding interpersonal skills - must display patience, strong customer service skills and helpfulness at all times · Good judgment, self-empowered and autonomous. · Ability to demonstrate working well in a team environment remotely and at an advisory level. · Computer knowledge and preferably SQL code language. About our rewards If you thrive in a challenging and fast-paced environment, you'll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don't like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It's that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It's as simple as this: Work Hard. Have Fun. Make History. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Sounds interesting? We look forward to your application. Please apply online and upload your CV and a letter of motivation in one document (max. 5 MB). By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.