QA Ltd
Gateshead, Tyne And Wear
Jan 08, 2022
Full time
Employer description: We provide approved Land Rover aftercare. Whatever you're looking for, Team Valley Land Rover Service Centre, Gateshead welcome you and look forward to providing you with the best possible Land Rover experience. Overview: The main purpose of the Parts Trainee is to enthusiastically work alongside and under the immediate supervision of an experienced Parts Manager, accurately identifying customer parts requirements, maintain parts stock and stock records, process parts orders efficiently, ensure the highest level of customer satisfaction, and to contribute to departmental compliance with company policies, manufacturer agreements and industry guidelines. Main role: Objectives: Accurately identify customer parts requirements Maintain parts stock and stock records Process parts orders efficiently Ensure the highest level of customer satisfaction Contribute to departmental compliance with company policies, manufacturer agreements and industry guidelines Measures: Parts sales vs objectives Partner Certification Audit Stock Control data accuracy on various systems which is updated constantly Parts Ordering and stock levels The following are core to the effective performance of the Parts Trainee: Primary responsibilities: Accurately Identify Customer Parts Requirements Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored. Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department. Attend training courses and pass post course evaluations to develop job-related knowledge. Liaise with line manager to monitor lost sales for inventory control. Work in a co-operative manner with warranty processes for the accurate storage and retrieval of warranty and goodwill parts, ensuring they are stored in the proscribed manner in the and retrieved in the proscribed manner to ensure warranty parts are returned as required by the Manufacturer. Maintain Parts Stock and Stock Records Ensure all stock is kept securely and in good condition. Maintain stock control and guard against any unauthorised removal of parts stock updating data to reflect this. Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the line manager. Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued. Assist line manager in all aspects of stocktaking and stock management. Process Parts Orders Efficiently Ensure all paperwork, documentation and parts requisitions are completed accurately. Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely. Place special orders as necessary, balancing the needs of economy and speed of delivery according to line manager guidelines. Source the availability of additional parts from the retailer. Search for part numbers using the Microcat and other required systems, Manufacturer or otherwise. Ensure the Highest Level of Customer Satisfaction Satisfy customer requirements by identifying parts accurately. Answer customer queries regarding parts warranties in a manner that is easily understood. Receive customers promptly and courteously. Develop and maintain excellent relationships with customers by meeting and exceeding their expectations. Contribute to Departmental Compliance with Company Policies, Manufacturer Agreements and Industry Guidelines Ensure the department is kept clean and tidy. Ensure the correct recycling of all disposed and damaged items in line with environmental regulations. Adhere to all Health and Safety and Company policies and procedures. Ensure that procedures appertaining to recycling/exchange units are adhered to. To proactively and successfully participate in Brand training. Other Responsibilities: Additional responsibilities, which are not mentioned in the job role, may also be carried out. Required skills: Good communication skills Enthusiastic to learn the job role Good work ethic IT skills Entry Level Requirements: The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Experience (if the learner can't meet the qualification requirements): Those working in a role (for at least 6 months) where data is used on a regular basis and able to demonstrate working towards Level 2 in Maths and English. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: https://Qualifications/UKQRS/Default.aspx Future prospects: The future prospects of this position are full-time employment on completion of the apprenticeship and potentially go onto gain Land Rover certified qualifications. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.