Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
IT Support Technician Hull (East Yorkshire) Permanent £25,000 (DOE) IT Support Technician needed to provide IT tech support for a School based in Hull (East Yorkshire). DBS certificate required (Enhanced Disclosure). A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally in May/June 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred. Salary/Benefits: £25,000 Base (DOE) + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More!
Apr 25, 2024
Full time
IT Support Technician Hull (East Yorkshire) Permanent £25,000 (DOE) IT Support Technician needed to provide IT tech support for a School based in Hull (East Yorkshire). DBS certificate required (Enhanced Disclosure). A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally in May/June 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred. Salary/Benefits: £25,000 Base (DOE) + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More!
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 25, 2024
Full time
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line support and contribute to Group IT projects. Roles and Responsibilities Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades Support a myriad of systems and hardware for internal and external users Manage user requests through ITSM tool Triage and troubleshoot all queries to resolution Provide routine maintenance About You Proven experience working as a 2nd Line Engineer Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory Experience in MDM solutions - InTune, SCCM, Endpoint Manager Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS Outstanding customer service On Offer Salary up to £35,000 DOE Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office) 23 days annual leave plus bank holidays Company bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Apr 25, 2024
Full time
Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line support and contribute to Group IT projects. Roles and Responsibilities Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades Support a myriad of systems and hardware for internal and external users Manage user requests through ITSM tool Triage and troubleshoot all queries to resolution Provide routine maintenance About You Proven experience working as a 2nd Line Engineer Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory Experience in MDM solutions - InTune, SCCM, Endpoint Manager Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS Outstanding customer service On Offer Salary up to £35,000 DOE Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office) 23 days annual leave plus bank holidays Company bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP system and get involved with project work. This is an office-based role, so candidates should be in a commutable distance of Alderley Edge and happy to work on-site, Monday to Friday between 9:00am to 5:30pm. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your skills further with lots of hands-on training alongside the team. Role Responsibilities: Provide first line technical support to users. Create new users and accounts. Log and record incidents and troubleshoot issues for users to resolution. Support the ERP system (full training is provided in their bespoke system). Update relevant technical documentation. We are looking for someone with 1 + years' experience in a 1st Line Support role who is technically minded and with an understanding of an ERP system. This is a user-facing role, so we are also looking for someone with strong communication skills, a patient approach and someone who is able to explain technical issues to non-technical users. This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP system and get involved with project work. This is an office-based role, so candidates should be in a commutable distance of Alderley Edge and happy to work on-site, Monday to Friday between 9:00am to 5:30pm. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your skills further with lots of hands-on training alongside the team. Role Responsibilities: Provide first line technical support to users. Create new users and accounts. Log and record incidents and troubleshoot issues for users to resolution. Support the ERP system (full training is provided in their bespoke system). Update relevant technical documentation. We are looking for someone with 1 + years' experience in a 1st Line Support role who is technically minded and with an understanding of an ERP system. This is a user-facing role, so we are also looking for someone with strong communication skills, a patient approach and someone who is able to explain technical issues to non-technical users. This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mortgage Advice Bureau is the UK's leading mortgage intermediary. With over 200 awards and counting, we're proud of our people and reputation in the industry for innovation and supporting people to be their best. We're looking for a Service Desk Technician to join our team, working as a hybrid team between our Derby office (3 days per week) and home (2 days per week) with flexible start and finish working patterns. The person in this role will join our fantastic Service Desk team to support 1st line queries for our Head Office colleagues and growing network of Mortgage firms across the UK to resolve IT issues. Your responsbilities include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnoses and provide support for our IT hardware and software, for new and existing users. Ensure all queries are logged and dealt with inside agreed SLA's and analyse and report on trends. Produce and maintain documentation for upcoming and existing software releases. Ensure that a high level of customer service and support is provided to all internal and external customers. Reduce customer down-time, by use of workarounds and ultimately solutions/fixes. Ensure and major incidents are escalated to the appropriate person. To be successful in this role, you will have: Excellent interpersonal and relationship building skills. Problem solving skills, to troubleshoot and fault-find software applications issues. Outstanding customer service skills with a positive outlook. Excellent documentation and knowledge sharing skills. An ability to translate technology into simple terms. Experience of laptop builds and supporting both inhouse and external customers. Experience of helping users to convey information to both technical and non-technical people within the business. Please note the person in this role is expected to be based at our Derby office 5 days a week for their first 6 months to be fully trained. Following 6 months, you are welcome to make use of our hybrid working model. Our flexible working patterns and long list of benefits are some of the many reasons why people love working here. Our stunning Head Office is based in Derby with free parking, a 10 minute walk from Derby train station, excellent bus links and bike racks available. What you can expect from us: Flexible earlier or later start and finish times around our core business hours of 9:30am - 4:30pm (For example, 8.00am-4.30pm, 9.30am-6.00pm) Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events And lots more! We value different experiences and perspectives at MAB and ensure our teams continue to embrace our values in everything we do. As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form. We aspire to be a diverse and inclusive place to work and welcome everyone from a wide range of backgrounds to apply to join us wide range of backgrounds to apply and join us. If this sounds like the job for you, or you'd like to discuss the opportunity in more detail - please get in touch! Additional Support We will remove barriers that prospective applicants may face at any stage of our recruitment process. If you have additional needs and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact our Recruitment Manager, Hannah Blake hannah.blake(at)mab.org.uk
Apr 25, 2024
Full time
Mortgage Advice Bureau is the UK's leading mortgage intermediary. With over 200 awards and counting, we're proud of our people and reputation in the industry for innovation and supporting people to be their best. We're looking for a Service Desk Technician to join our team, working as a hybrid team between our Derby office (3 days per week) and home (2 days per week) with flexible start and finish working patterns. The person in this role will join our fantastic Service Desk team to support 1st line queries for our Head Office colleagues and growing network of Mortgage firms across the UK to resolve IT issues. Your responsbilities include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnoses and provide support for our IT hardware and software, for new and existing users. Ensure all queries are logged and dealt with inside agreed SLA's and analyse and report on trends. Produce and maintain documentation for upcoming and existing software releases. Ensure that a high level of customer service and support is provided to all internal and external customers. Reduce customer down-time, by use of workarounds and ultimately solutions/fixes. Ensure and major incidents are escalated to the appropriate person. To be successful in this role, you will have: Excellent interpersonal and relationship building skills. Problem solving skills, to troubleshoot and fault-find software applications issues. Outstanding customer service skills with a positive outlook. Excellent documentation and knowledge sharing skills. An ability to translate technology into simple terms. Experience of laptop builds and supporting both inhouse and external customers. Experience of helping users to convey information to both technical and non-technical people within the business. Please note the person in this role is expected to be based at our Derby office 5 days a week for their first 6 months to be fully trained. Following 6 months, you are welcome to make use of our hybrid working model. Our flexible working patterns and long list of benefits are some of the many reasons why people love working here. Our stunning Head Office is based in Derby with free parking, a 10 minute walk from Derby train station, excellent bus links and bike racks available. What you can expect from us: Flexible earlier or later start and finish times around our core business hours of 9:30am - 4:30pm (For example, 8.00am-4.30pm, 9.30am-6.00pm) Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events And lots more! We value different experiences and perspectives at MAB and ensure our teams continue to embrace our values in everything we do. As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form. We aspire to be a diverse and inclusive place to work and welcome everyone from a wide range of backgrounds to apply to join us wide range of backgrounds to apply and join us. If this sounds like the job for you, or you'd like to discuss the opportunity in more detail - please get in touch! Additional Support We will remove barriers that prospective applicants may face at any stage of our recruitment process. If you have additional needs and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact our Recruitment Manager, Hannah Blake hannah.blake(at)mab.org.uk
I am supporting a Milton Keynes client with their search for a Trainee Technician to join their friendly family-run business. The roll offers a really exciting opportunity for someone to develop there skills in a rewarding career. Trainee Technician Role Responsibilities The setup and configuration of new and used equipment. To also run diagnostics and repairs on there product Technical support for both customers and stake holders, including after sales support. Provide on-site installation of product Training of all machines Updating technical files. Project administration. Ensuring installation instructions are sent with every product Required experience: - Repair, maintenance, or installation of technical products experience. Strong problem-solving skills with a focus on delivering positive results. Strong organisational and administration skills. Confident communicator. What is on offer: - Salary from £23,000 - £25,000 depending on experience. 22 days holiday plus bank holidays - Holiday will increase with completed service If you have the technical ability needed for this opportunity and have a strong work ethic, please get in touch! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Apr 25, 2024
Full time
I am supporting a Milton Keynes client with their search for a Trainee Technician to join their friendly family-run business. The roll offers a really exciting opportunity for someone to develop there skills in a rewarding career. Trainee Technician Role Responsibilities The setup and configuration of new and used equipment. To also run diagnostics and repairs on there product Technical support for both customers and stake holders, including after sales support. Provide on-site installation of product Training of all machines Updating technical files. Project administration. Ensuring installation instructions are sent with every product Required experience: - Repair, maintenance, or installation of technical products experience. Strong problem-solving skills with a focus on delivering positive results. Strong organisational and administration skills. Confident communicator. What is on offer: - Salary from £23,000 - £25,000 depending on experience. 22 days holiday plus bank holidays - Holiday will increase with completed service If you have the technical ability needed for this opportunity and have a strong work ethic, please get in touch! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Job Title: M365 Systems Collaboration Technician Location: High Wycombe Salary: £DOE - We are booking interviews next week! Please call or email for a slot Key Skills: Global M365 tenant (synchronization, and identity management, Monitor Azure Resources, Endpoint/Intune Management. Join Our Team as a M365 Systems Collaboration Technician and drive Systems Collaboration to New Heights! Are you a meticulous a M365 Systems Collaboration Technician with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier quality standards in a well-established engineering organization? Look no further! We invite you to join our team in High Wycombe and be a key driver of engineering excellence. About Us: As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented a M365 Systems Collaboration Technician to contribute to our continued success. The Role: So, what will you be doing as a M365 Systems Collaboration Technician Help and oversee the M365 environment and Microsoft Azure platform hosted in the UK for a global customer base. Deliver primary assistance for escalated issues from local support teams necessitating advanced expertise, ensuring support aligns with business as usual (BAU) requirements. Additionally, collaborate on projects and integrate responsibilities, closely coordinating with UM support partner(s). Provide comprehensive support for global M365 tenant including synchronization and identity management. Manage Microsoft Azure environment, ensuring seamless operation. Act as a Subject Matter Expert (SME) for Exchange 2010 to Exchange Online Administration. Diagnose and resolve end-user requests and issues reported through the global service desk. Troubleshoot and resolve software and hardware faults promptly. Channel advanced problems to the support partner through appropriate channels for efficient resolution. Conduct post-solution follow-ups to ensure user satisfaction. Aid the broader technologist team in monitoring and managing server systems effectively. Assist in VPN Management to ensure secure connectivity. Monitor Azure Resources and Log Analytics for optimal performance. Manage endpoints and Intune for efficient device management. Maintain inventory and oversee the deployment of licenses. Document new solutions by writing knowledge base articles. Provide support to the UM IT team on various projects as required. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next M365 Systems Collaboration Technician this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next M365 Systems Collaboration Technician, hit that apply button now! How to Apply: Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in High Wycombe PLEASE NOTE BPSS Or Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 25, 2024
Full time
Job Title: M365 Systems Collaboration Technician Location: High Wycombe Salary: £DOE - We are booking interviews next week! Please call or email for a slot Key Skills: Global M365 tenant (synchronization, and identity management, Monitor Azure Resources, Endpoint/Intune Management. Join Our Team as a M365 Systems Collaboration Technician and drive Systems Collaboration to New Heights! Are you a meticulous a M365 Systems Collaboration Technician with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier quality standards in a well-established engineering organization? Look no further! We invite you to join our team in High Wycombe and be a key driver of engineering excellence. About Us: As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented a M365 Systems Collaboration Technician to contribute to our continued success. The Role: So, what will you be doing as a M365 Systems Collaboration Technician Help and oversee the M365 environment and Microsoft Azure platform hosted in the UK for a global customer base. Deliver primary assistance for escalated issues from local support teams necessitating advanced expertise, ensuring support aligns with business as usual (BAU) requirements. Additionally, collaborate on projects and integrate responsibilities, closely coordinating with UM support partner(s). Provide comprehensive support for global M365 tenant including synchronization and identity management. Manage Microsoft Azure environment, ensuring seamless operation. Act as a Subject Matter Expert (SME) for Exchange 2010 to Exchange Online Administration. Diagnose and resolve end-user requests and issues reported through the global service desk. Troubleshoot and resolve software and hardware faults promptly. Channel advanced problems to the support partner through appropriate channels for efficient resolution. Conduct post-solution follow-ups to ensure user satisfaction. Aid the broader technologist team in monitoring and managing server systems effectively. Assist in VPN Management to ensure secure connectivity. Monitor Azure Resources and Log Analytics for optimal performance. Manage endpoints and Intune for efficient device management. Maintain inventory and oversee the deployment of licenses. Document new solutions by writing knowledge base articles. Provide support to the UM IT team on various projects as required. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next M365 Systems Collaboration Technician this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next M365 Systems Collaboration Technician, hit that apply button now! How to Apply: Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in High Wycombe PLEASE NOTE BPSS Or Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Do you want to be part of a long-standing team, who are experts in their field, where no two days are the same and where possibilities to develop new skills and experiences are around every corner? PDS is passionate about creating a friendly, open and inclusive working environment where individuals are supported to excel in their area of expertise. We are continually seeking out new ways to improve our business and are firm believers that everyone should enjoy what they do. What we do We are a technically driven business with over 30 years of expertise; engineering and supporting high integrity control systems where failure simply isn't an option. These can range from small upgrades through to fully integrated turnkey solutions, covering all aspects of technology from control room to field devices. We supply the latest technology to various locations throughout the UK and Europe with our prestigious clients predominantly being within Intelligent Transport Systems (ITS), Highways, Airports and Power sectors. If you are a keen problem solver with excellent communication skills, looking for a challenging yet rewarding career in engineering, look no further. We have an opportunity for an enthusiastic and ambitious Technician to join us on our mission to seamlessly deliver end-to-end control systems. What we need from you. You are a team player who will be working within our system support department who are responsible for preventative maintenance, design and modifications of existing SCADA, PLC and associated sub-systems as well as providing 24-hour emergency call out nationwide. For the right candidate, on the job training and mentoring will be provided to fill any skills gaps you may have. We are looking for: Practical people who have some experience or interest in engineering and technology. Work as part of a team who are responsible for planning, procuring, maintaining, and reporting over a wide range of sites and sub-systems. Someone who enjoys diagnosing and problem solving and is committed to customer service. Willing to travel throughout the UK, working nights on a regular basis. Have a full UK driving licence and valid passport. Have no criminal convictions due to security clearances required by airport authorities. Will be qualified to NVQ, C&G level or above in a relevant Electrical/Electronic or IT engineering discipline. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What we offer in return. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays to take when you like with your entitlement increasing by an additional 2 days every 5 years. Paid overtime. Company performance related bonus. Wellbeing benefit - a monthly instalment made in addition to your salary to contribute towards anything that makes you happy. Pension scheme. Anniversary celebrations it is important to us that we celebrate the commitment and value people have brought to our business over the years. Social events - If there is one thing about PDS, it is that we love to get social, so this is a big part of our culture. Flexible working giving you the ability to finish at 1pm on Fridays. We pride ourselves on being a great place to work but don't just take our word for it, here's what Graduate Engineer Sean has to say. "Everyone at PDS is beyond friendly! I enjoy the diversity of my work whether that be travelling to different locations or having the opportunity to gain experience on a multitude of equipment of varying ages, providing me with some great exposure. I particularly value the diversity of our engineers as each person has their own skillset and expertise. And in the short time I have been with PDS I have met a lot of different people who have all entered into their engineering career from different routes; everyone shares their knowledge and experience with each other, and this has provided me with the foundations required to find my feet as a Graduate Engineer."
Apr 25, 2024
Full time
Do you want to be part of a long-standing team, who are experts in their field, where no two days are the same and where possibilities to develop new skills and experiences are around every corner? PDS is passionate about creating a friendly, open and inclusive working environment where individuals are supported to excel in their area of expertise. We are continually seeking out new ways to improve our business and are firm believers that everyone should enjoy what they do. What we do We are a technically driven business with over 30 years of expertise; engineering and supporting high integrity control systems where failure simply isn't an option. These can range from small upgrades through to fully integrated turnkey solutions, covering all aspects of technology from control room to field devices. We supply the latest technology to various locations throughout the UK and Europe with our prestigious clients predominantly being within Intelligent Transport Systems (ITS), Highways, Airports and Power sectors. If you are a keen problem solver with excellent communication skills, looking for a challenging yet rewarding career in engineering, look no further. We have an opportunity for an enthusiastic and ambitious Technician to join us on our mission to seamlessly deliver end-to-end control systems. What we need from you. You are a team player who will be working within our system support department who are responsible for preventative maintenance, design and modifications of existing SCADA, PLC and associated sub-systems as well as providing 24-hour emergency call out nationwide. For the right candidate, on the job training and mentoring will be provided to fill any skills gaps you may have. We are looking for: Practical people who have some experience or interest in engineering and technology. Work as part of a team who are responsible for planning, procuring, maintaining, and reporting over a wide range of sites and sub-systems. Someone who enjoys diagnosing and problem solving and is committed to customer service. Willing to travel throughout the UK, working nights on a regular basis. Have a full UK driving licence and valid passport. Have no criminal convictions due to security clearances required by airport authorities. Will be qualified to NVQ, C&G level or above in a relevant Electrical/Electronic or IT engineering discipline. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What we offer in return. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays to take when you like with your entitlement increasing by an additional 2 days every 5 years. Paid overtime. Company performance related bonus. Wellbeing benefit - a monthly instalment made in addition to your salary to contribute towards anything that makes you happy. Pension scheme. Anniversary celebrations it is important to us that we celebrate the commitment and value people have brought to our business over the years. Social events - If there is one thing about PDS, it is that we love to get social, so this is a big part of our culture. Flexible working giving you the ability to finish at 1pm on Fridays. We pride ourselves on being a great place to work but don't just take our word for it, here's what Graduate Engineer Sean has to say. "Everyone at PDS is beyond friendly! I enjoy the diversity of my work whether that be travelling to different locations or having the opportunity to gain experience on a multitude of equipment of varying ages, providing me with some great exposure. I particularly value the diversity of our engineers as each person has their own skillset and expertise. And in the short time I have been with PDS I have met a lot of different people who have all entered into their engineering career from different routes; everyone shares their knowledge and experience with each other, and this has provided me with the foundations required to find my feet as a Graduate Engineer."
Service Technician Opportunity with a Market Leader in Flow Computing Join our client, the largest and most experienced company specializing in bespoke metering control systems and support for the oil and gas sector. We're searching for a dedicated Service Technician to become a pivotal part of their Malton-based team, providing essential technical and administrative support. Key Responsibilities: Be the primary point of contact for customer inquiries, ensuring satisfaction with professionalism in communication. Manage the Maintenance Database with attention to detail, ensuring all support calls and emails are handled efficiently. Conduct system testing and inspections, adhering to the highest quality and safety standards. Ideal Candidate: Self-motivated, with a collaborative spirit and methodical task management. Excellent customer service orientation, with a keen understanding of priority and urgency. Holds a Higher Certificate or has relevant experience in Control Engineering, with a strong proficiency in Microsoft Office. Interest in IT/Network Architectures, Software Programming, and Network Security is a plus. We Offer: A competitive salary of £30,000 - £35,000, plus a 5% annual bonus. A career development path in a company that values innovation and technical skill. Seize the Opportunity to Work with the Industry's Best. Apply Today!
Apr 25, 2024
Full time
Service Technician Opportunity with a Market Leader in Flow Computing Join our client, the largest and most experienced company specializing in bespoke metering control systems and support for the oil and gas sector. We're searching for a dedicated Service Technician to become a pivotal part of their Malton-based team, providing essential technical and administrative support. Key Responsibilities: Be the primary point of contact for customer inquiries, ensuring satisfaction with professionalism in communication. Manage the Maintenance Database with attention to detail, ensuring all support calls and emails are handled efficiently. Conduct system testing and inspections, adhering to the highest quality and safety standards. Ideal Candidate: Self-motivated, with a collaborative spirit and methodical task management. Excellent customer service orientation, with a keen understanding of priority and urgency. Holds a Higher Certificate or has relevant experience in Control Engineering, with a strong proficiency in Microsoft Office. Interest in IT/Network Architectures, Software Programming, and Network Security is a plus. We Offer: A competitive salary of £30,000 - £35,000, plus a 5% annual bonus. A career development path in a company that values innovation and technical skill. Seize the Opportunity to Work with the Industry's Best. Apply Today!
Position: 1st Line Service Desk Analyst (Hybrid) Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 1st line service desk analyst.Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians as well as providing excellent customer service whilst helping engineers to address complex issues across a wide array of technologies. The ideal candidate will have great customer service skills as well as previous 1st Line IT support experience. This MSP offer great career progression within their company. This role requires an individual who can: Act as the first point of contact for our clients' IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st line assigned tickets within target resolution times. Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians. Knowledge, Skills & Experience Required: Superb customer service, telephone and client facing skills. Previous experience providing IT support. Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues. Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365, and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer, and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels. Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects. Excellent team player but with the capacity to be strongly self-motivated. Ability to deal with difficult or demanding situations in a calm and professional manner. MSP experience required.
Apr 25, 2024
Full time
Position: 1st Line Service Desk Analyst (Hybrid) Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 1st line service desk analyst.Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians as well as providing excellent customer service whilst helping engineers to address complex issues across a wide array of technologies. The ideal candidate will have great customer service skills as well as previous 1st Line IT support experience. This MSP offer great career progression within their company. This role requires an individual who can: Act as the first point of contact for our clients' IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st line assigned tickets within target resolution times. Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians. Knowledge, Skills & Experience Required: Superb customer service, telephone and client facing skills. Previous experience providing IT support. Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues. Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365, and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer, and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels. Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects. Excellent team player but with the capacity to be strongly self-motivated. Ability to deal with difficult or demanding situations in a calm and professional manner. MSP experience required.
Employer description: Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class solutions for transit agencies and operators. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all. Overview: We are looking for an IT Technician Apprentice Network pathway to join our growing team. Salary: £18,000 - £20,000 per annum. Responsibilities include: Provide technical support to customers both internal and external through a range of communication channels Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools Interpret technical specifications relevant to the ICT tasks Undertake relevant processes using CAD, Google docs/sheets, and occasionally programs such as Sage Apply appropriate testing methodologies to hardware or software or cabling assets What we are looking for: Successful candidates will have: Hands on experience of electronic assembly / manufacture / test Good written and verbal communication skills A passion for IT, networking, and technical design Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits include: Private Healthcare Cycle-to-work scheme A focus on learning and development Future prospects: You will have the potential to progress into more senior roles following the successful completion of the apprenticeship.90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 25, 2024
Full time
Employer description: Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class solutions for transit agencies and operators. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all. Overview: We are looking for an IT Technician Apprentice Network pathway to join our growing team. Salary: £18,000 - £20,000 per annum. Responsibilities include: Provide technical support to customers both internal and external through a range of communication channels Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools Interpret technical specifications relevant to the ICT tasks Undertake relevant processes using CAD, Google docs/sheets, and occasionally programs such as Sage Apply appropriate testing methodologies to hardware or software or cabling assets What we are looking for: Successful candidates will have: Hands on experience of electronic assembly / manufacture / test Good written and verbal communication skills A passion for IT, networking, and technical design Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits include: Private Healthcare Cycle-to-work scheme A focus on learning and development Future prospects: You will have the potential to progress into more senior roles following the successful completion of the apprenticeship.90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
IT Technician Didcot / Banbury, Oxfordshire £27,000 to £30,000 + Holiday + Local Government Pension scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community.In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the service desk and also face-to-face on site, working between schools in Banbury and Didcot.The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Driver's license and access to a vehicle is required. Any experience in the education sector is highly beneficial.This is a fantastic opportunity to join an expanding organisation offering a varied and interesting day-to-day with the chance to make a difference in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site, working between schools in Banbury and Didcot. The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Driver's license and access to a vehicle is required Any experience in the education sector highly beneficial but not essential Reference Number: BBBH224048
Apr 24, 2024
Full time
IT Technician Didcot / Banbury, Oxfordshire £27,000 to £30,000 + Holiday + Local Government Pension scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community.In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the service desk and also face-to-face on site, working between schools in Banbury and Didcot.The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Driver's license and access to a vehicle is required. Any experience in the education sector is highly beneficial.This is a fantastic opportunity to join an expanding organisation offering a varied and interesting day-to-day with the chance to make a difference in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site, working between schools in Banbury and Didcot. The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Driver's license and access to a vehicle is required Any experience in the education sector highly beneficial but not essential Reference Number: BBBH224048
IT Technician Didcot / Banbury, Oxfordshire £27,000 to £30,000 + Holiday + Local Government Pension scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community.In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the service desk and also face-to-face on site, working between schools in Banbury and Didcot.The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Driver's license and access to a vehicle is required. Any experience in the education sector is highly beneficial.This is a fantastic opportunity to join an expanding organisation offering a varied and interesting day-to-day with the chance to make a difference in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site, working between schools in Banbury and Didcot. The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Driver's license and access to a vehicle is required Any experience in the education sector highly beneficial but not essential Reference Number: BBBH224049
Apr 24, 2024
Full time
IT Technician Didcot / Banbury, Oxfordshire £27,000 to £30,000 + Holiday + Local Government Pension scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community.In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the service desk and also face-to-face on site, working between schools in Banbury and Didcot.The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Driver's license and access to a vehicle is required. Any experience in the education sector is highly beneficial.This is a fantastic opportunity to join an expanding organisation offering a varied and interesting day-to-day with the chance to make a difference in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site, working between schools in Banbury and Didcot. The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Driver's license and access to a vehicle is required Any experience in the education sector highly beneficial but not essential Reference Number: BBBH224049
IT Support Technician Banbury (onsite) £28,000- £30,000 per annum (DOE) I have partnered with a leading wholesale supplier based in Banbury who are looking to expand their internal IT Support Team. His position would be great for someone looking to take a step up into their career into 1st/2nd line. Responsibilities: Providing internal support to employees New user setups/account creations Troubleshoot & diagnose hardware/software issues Work on incident cases Prioritise workload Maintenance of systems & networks Escalate unresolved cases to 2nd/3rd line Responsible for hardware & software system updates Key skills: Active Directory Office 365 products Business Information Technology certification Full UK driving licence If this sounds interesting to you, please apply for immediate consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
IT Support Technician Banbury (onsite) £28,000- £30,000 per annum (DOE) I have partnered with a leading wholesale supplier based in Banbury who are looking to expand their internal IT Support Team. His position would be great for someone looking to take a step up into their career into 1st/2nd line. Responsibilities: Providing internal support to employees New user setups/account creations Troubleshoot & diagnose hardware/software issues Work on incident cases Prioritise workload Maintenance of systems & networks Escalate unresolved cases to 2nd/3rd line Responsible for hardware & software system updates Key skills: Active Directory Office 365 products Business Information Technology certification Full UK driving licence If this sounds interesting to you, please apply for immediate consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive. Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers. Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. Vacancy Description: setting up and troubleshooting of VPN's /NAT Routing/Rule based Policies; planning and implementation of changes following strict change control procedures; monitoring health status of gateways and reacting to issues; monitoring backup status of all managed service assets troubleshooting issues that are reported dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; some Level 1 SOC alerts. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all. Desirable Skills: We are looking for candidates with: an active interest in working in Networking and Firewalls; excellent communication skills, both written and verbal; a self-starter with an ability to work productively in a remote working environment; an inquisitive approach to work, with an understanding of when to try to solve problems, when to ask questions and when to provide status updates; decent understanding in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); experience/knowledge of the IT sector would be a plus. Personal Qualities: team player fun Attitude ability to adapt and learn fast Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. free Gym onsite constant interactive events within the business Future Prospects: availability to attend our next company meeting/Event, 19th/20th June 2024, and subsequent company meetings: Salary will package will grow rapidly with apprenticeship completion Chance for promotions whilst working closely with Line managers Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 24, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive. Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers. Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. Vacancy Description: setting up and troubleshooting of VPN's /NAT Routing/Rule based Policies; planning and implementation of changes following strict change control procedures; monitoring health status of gateways and reacting to issues; monitoring backup status of all managed service assets troubleshooting issues that are reported dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; some Level 1 SOC alerts. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all. Desirable Skills: We are looking for candidates with: an active interest in working in Networking and Firewalls; excellent communication skills, both written and verbal; a self-starter with an ability to work productively in a remote working environment; an inquisitive approach to work, with an understanding of when to try to solve problems, when to ask questions and when to provide status updates; decent understanding in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); experience/knowledge of the IT sector would be a plus. Personal Qualities: team player fun Attitude ability to adapt and learn fast Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. free Gym onsite constant interactive events within the business Future Prospects: availability to attend our next company meeting/Event, 19th/20th June 2024, and subsequent company meetings: Salary will package will grow rapidly with apprenticeship completion Chance for promotions whilst working closely with Line managers Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Apr 24, 2024
Full time
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.