Company Description BRS Golf Ltd, a division of NBC SportsNext, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our golf course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest online tee time marketplace, used by over 3.5 million golfers worldwide. From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses across the UK, EMEA and Australia. We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance. Learn more about working with BRS Golf via This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth. Job Description In this role, you will play a crucial part in shaping the future of our customer platforms, namely GolfNow, GolfPass and GolfNow Compete. As a key member of our team, you'll be a key point of contact with the product and technology teams with the key aim to deliver a seamless experience for golfers, our golf course partners, internal teams and other stakeholders. Naturally you will have an inquisitive mind, self-drive learning and development, and will continually seek to understand platform processes and flows, in order to be the first point of contact for problem solving technical issues and driving continuous improvement. Key Responsibilities: Solution Development. Work closely with development teams to ideate, create and implement innovative solutions to platform challenges which align with user needs. Key focus areas will be: Building robust and scalable solutions to ensure a seamless experience for all users. Identifying and resolving complex technical issues to keep our platforms running smoothly. Taking the lead on payment systems to ensure a seamless checkout experience and reduce payment failures. Provide actionable recommendations to engineering and development teams based on thorough analysis of technical challenges and user feedback. Assist in the prioritisation and implementation of platform enhancements. O ptimize our D2C GolfPass Offering. Key focus areas will be: Payments: Analysis & investigation to ensure GolfPass members (current & prospective) have a seamless experience when renewing or joining into the program. Marketing: Collaborate with marketing to develop platform campaigns to increase conversion from free trial to paid, drive renewal and reactivation rates. Integrations: Align with teams on evolving the GolfPass offering by increasing touchpoints and integrations across our platforms. Cross-functional Collaboration. Serve as a technical liaison between engineering, product management, customer support, and sales teams to ensure cohesive operation and alignment with strategic goals. Analytics & Reporting. Utilise analytics tools to monitor platform performance before and after changes, reporting on improvements, challenges, and the impact on user experience and business metrics. Knowledge Sharing & Advocacy. Share your knowledge by leading training sessions and building a comprehensive knowledge base. By becoming an advocate for our platform's features and capabilities, you will help ensure that all stakeholders have a thorough understanding of how to leverage our platform for maximum benefit, fostering an environment of continuous learning and improvement. Data Usage. Foster a data 1st culture, helping to ensure the right data is collected and used throughout the ecosystem. Examples include: Usage of scores logged in Compete to present GolfPass videos to golfers. Using booking data to illustrate how GolfPass could benefit a golfer. Using data to inform system changes. Qualifications Candidates must be able to demonstrate: 3+ years of experience in platform analysis, technical support, or a similar role in a technical or engineering environment, with a proven track record of resolving complex technical issues. Exceptional problem-solving skills and the ability to work under pressure. Excellent communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
May 01, 2024
Full time
Company Description BRS Golf Ltd, a division of NBC SportsNext, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our golf course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest online tee time marketplace, used by over 3.5 million golfers worldwide. From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses across the UK, EMEA and Australia. We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance. Learn more about working with BRS Golf via This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth. Job Description In this role, you will play a crucial part in shaping the future of our customer platforms, namely GolfNow, GolfPass and GolfNow Compete. As a key member of our team, you'll be a key point of contact with the product and technology teams with the key aim to deliver a seamless experience for golfers, our golf course partners, internal teams and other stakeholders. Naturally you will have an inquisitive mind, self-drive learning and development, and will continually seek to understand platform processes and flows, in order to be the first point of contact for problem solving technical issues and driving continuous improvement. Key Responsibilities: Solution Development. Work closely with development teams to ideate, create and implement innovative solutions to platform challenges which align with user needs. Key focus areas will be: Building robust and scalable solutions to ensure a seamless experience for all users. Identifying and resolving complex technical issues to keep our platforms running smoothly. Taking the lead on payment systems to ensure a seamless checkout experience and reduce payment failures. Provide actionable recommendations to engineering and development teams based on thorough analysis of technical challenges and user feedback. Assist in the prioritisation and implementation of platform enhancements. O ptimize our D2C GolfPass Offering. Key focus areas will be: Payments: Analysis & investigation to ensure GolfPass members (current & prospective) have a seamless experience when renewing or joining into the program. Marketing: Collaborate with marketing to develop platform campaigns to increase conversion from free trial to paid, drive renewal and reactivation rates. Integrations: Align with teams on evolving the GolfPass offering by increasing touchpoints and integrations across our platforms. Cross-functional Collaboration. Serve as a technical liaison between engineering, product management, customer support, and sales teams to ensure cohesive operation and alignment with strategic goals. Analytics & Reporting. Utilise analytics tools to monitor platform performance before and after changes, reporting on improvements, challenges, and the impact on user experience and business metrics. Knowledge Sharing & Advocacy. Share your knowledge by leading training sessions and building a comprehensive knowledge base. By becoming an advocate for our platform's features and capabilities, you will help ensure that all stakeholders have a thorough understanding of how to leverage our platform for maximum benefit, fostering an environment of continuous learning and improvement. Data Usage. Foster a data 1st culture, helping to ensure the right data is collected and used throughout the ecosystem. Examples include: Usage of scores logged in Compete to present GolfPass videos to golfers. Using booking data to illustrate how GolfPass could benefit a golfer. Using data to inform system changes. Qualifications Candidates must be able to demonstrate: 3+ years of experience in platform analysis, technical support, or a similar role in a technical or engineering environment, with a proven track record of resolving complex technical issues. Exceptional problem-solving skills and the ability to work under pressure. Excellent communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
eDiscovery Analyst THE ROLE You will deliver innovative, technology focused solutions throughout the disputes and investigations processes. You must have a good understanding of the EDRM model and solid eDiscovery (right hand side) experience. Experience of various technologies that can be used within the project lifecycle. You will learn from senior colleagues the technical aspects of the platforms that the company uses, they will be technical e-Disclosure specialists and you will work together to implement fit-for-purpose project workflows and ensure their eDisclosure Service Providers deliver first class service. You will ensure the overall provision of high quality services and build the reputation of the eDiscovery function both internally and externally. You must be enthusiastic and inquisitive about the use of technology and have a willingness to quickly learn and master different forms/applications of technology. You must also have the independent thinking and inner motivation to keep up to date with industry advancements. This is a challenging but enjoyable role and limited travel may be required from time to time KEY RESPONSIBILITIES To deliver services to the Disputes and Investigations, Competition, and, Corporate groups Work collaboratively with associates and the eDisclosure team, utilising technology wherever possible Work with eDisclosure Service Providers to ensure they are providing access to advanced technology and delivering a quality service Work on eDisclosure projects. To work with paralegals in creating and managing project documentation To work with colleagues to provide frontline technical and operational support for document review and data management platforms To work with a team of e-Disclosure specialists and paralegals To provide document review platform support to fee earners To manage and QC document productions To review and recommend technology solutions that may benefit the firm This role will involve supporting senior in-house eDiscovery specialists alongside eDiscovery service providers. To work under the direction of the Managers/Seniors To work with Managers to develop project management plans To take the lead on individual cases, reporting to and updating Managers/Senior Executives on a regular basis. To assist in the preparation of presentations to internal and external audiences System implementation and support To assist and enable internal stakeholders to work effectively with relevant IT systems for handling case-related information Document review software expertise To work with Third-Party Partners To advise on eDiscovery processes and protocols These responsibilities outlined above cannot fully encompass all tasks that may be required. SKILLS/EXPERIENCE A solid understanding of eDiscovery Technology and its application including full knowledge of EDRM model Experience in an appropriate level in the eDiscovery or technical client data field Able to work collaboratively and to build strong business relationships with internal and external contacts Excellent interpersonal and communication skills Direct technical experience with industry leading tools such as Relativity, Axcelerate, Reveal/Brainspace, Everlaw, Nuix etc. Excellent proven organisational skills Keeping fully up to speed with technical and professional developments in your field Able to interpret a range of data to identify trends and critical issues, track performance or report on progress Able to provide sound advice and recommendations on complex or ambiguous issues Highly personally responsive and helpful in response to issues and problems Able to make complex technical information accessible, understandable and engaging Proactive in discussions Able to lead and manage people An understanding of the legal framework of eDiscovery, existing protocols, practices and relevant legal standards id desirable Academic legal training or experience as a legal practitioner is desirable Experience related to eDiscovery and other Litigation Support processes is desirable Experience of supervising more junior staff Proficiency in MS Windows and MS Office Applications Financial management skills are desirable About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas: Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance; IT- (full SDLC- BA's PM's , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
May 01, 2024
Full time
eDiscovery Analyst THE ROLE You will deliver innovative, technology focused solutions throughout the disputes and investigations processes. You must have a good understanding of the EDRM model and solid eDiscovery (right hand side) experience. Experience of various technologies that can be used within the project lifecycle. You will learn from senior colleagues the technical aspects of the platforms that the company uses, they will be technical e-Disclosure specialists and you will work together to implement fit-for-purpose project workflows and ensure their eDisclosure Service Providers deliver first class service. You will ensure the overall provision of high quality services and build the reputation of the eDiscovery function both internally and externally. You must be enthusiastic and inquisitive about the use of technology and have a willingness to quickly learn and master different forms/applications of technology. You must also have the independent thinking and inner motivation to keep up to date with industry advancements. This is a challenging but enjoyable role and limited travel may be required from time to time KEY RESPONSIBILITIES To deliver services to the Disputes and Investigations, Competition, and, Corporate groups Work collaboratively with associates and the eDisclosure team, utilising technology wherever possible Work with eDisclosure Service Providers to ensure they are providing access to advanced technology and delivering a quality service Work on eDisclosure projects. To work with paralegals in creating and managing project documentation To work with colleagues to provide frontline technical and operational support for document review and data management platforms To work with a team of e-Disclosure specialists and paralegals To provide document review platform support to fee earners To manage and QC document productions To review and recommend technology solutions that may benefit the firm This role will involve supporting senior in-house eDiscovery specialists alongside eDiscovery service providers. To work under the direction of the Managers/Seniors To work with Managers to develop project management plans To take the lead on individual cases, reporting to and updating Managers/Senior Executives on a regular basis. To assist in the preparation of presentations to internal and external audiences System implementation and support To assist and enable internal stakeholders to work effectively with relevant IT systems for handling case-related information Document review software expertise To work with Third-Party Partners To advise on eDiscovery processes and protocols These responsibilities outlined above cannot fully encompass all tasks that may be required. SKILLS/EXPERIENCE A solid understanding of eDiscovery Technology and its application including full knowledge of EDRM model Experience in an appropriate level in the eDiscovery or technical client data field Able to work collaboratively and to build strong business relationships with internal and external contacts Excellent interpersonal and communication skills Direct technical experience with industry leading tools such as Relativity, Axcelerate, Reveal/Brainspace, Everlaw, Nuix etc. Excellent proven organisational skills Keeping fully up to speed with technical and professional developments in your field Able to interpret a range of data to identify trends and critical issues, track performance or report on progress Able to provide sound advice and recommendations on complex or ambiguous issues Highly personally responsive and helpful in response to issues and problems Able to make complex technical information accessible, understandable and engaging Proactive in discussions Able to lead and manage people An understanding of the legal framework of eDiscovery, existing protocols, practices and relevant legal standards id desirable Academic legal training or experience as a legal practitioner is desirable Experience related to eDiscovery and other Litigation Support processes is desirable Experience of supervising more junior staff Proficiency in MS Windows and MS Office Applications Financial management skills are desirable About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas: Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance; IT- (full SDLC- BA's PM's , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
eDiscovery Manager London (we have roles in other UK locations and Germany, and also a fixed-term contract in Zurich, Switzerland) Our clients are actively looking to increase their eDiscovery teams at AM and Manager levels in particular. This role is with a leading diverse Consultant in one of their practice areas. We have other roles in law firms and boutiques. Role duties Preparing data for processing, including staging, logging and quality control checks Processing data using specialist software tools, and review exceptions Respond to client requests and queries, escalate as required Proactively carry out project support and administrative Produce document disclosures as per required specifications Quality Control work of colleagues, such as complex searches in Relativity, document disclosure etc. Communicate with clients and senior team members on a regular basis Research new software tools, techniques and workflow to improve the processing and review function Take an active role in building client relationships both internally and externally Requirements Significant experience of working in eDiscovery and with Relativity Follow directions and understand often complex policies and procedures Ability to work under pressure and maintain quality of detailed work, meet often competing and hard deadlines Ability to perform repetitive tasks in an accurately and consistent manner Desire to learn as well as share knowledge (training will be provided as required) Able to work independently with minimal supervision and as part of a wider team environment Ability to articulate technical information clearly, to non-technical stakeholders Efficient and effective time management and organisation skills Essential MS Office skills (Word, Excel, PowerPoint, etc.) Beneficial Additional Experience An understanding of the EDRM, forensic procedures and best practices Understanding of transactional and relational databases (e.g. SQL, mySQL) Experience of any other hosted document review technologies (e.g. Nuix, Recommind, Clearwell etc.) About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas:Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.); Fraud - (AML/CTF, Investigation, CFE's etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance; IT - (full SDLC- BA's PM's , Architects, Developers etc.); • Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. Unless requested otherwise on application CV's are retained for future possible opportunities that match requirements and may be held in the cloud (including US cloud providers).
May 01, 2024
Full time
eDiscovery Manager London (we have roles in other UK locations and Germany, and also a fixed-term contract in Zurich, Switzerland) Our clients are actively looking to increase their eDiscovery teams at AM and Manager levels in particular. This role is with a leading diverse Consultant in one of their practice areas. We have other roles in law firms and boutiques. Role duties Preparing data for processing, including staging, logging and quality control checks Processing data using specialist software tools, and review exceptions Respond to client requests and queries, escalate as required Proactively carry out project support and administrative Produce document disclosures as per required specifications Quality Control work of colleagues, such as complex searches in Relativity, document disclosure etc. Communicate with clients and senior team members on a regular basis Research new software tools, techniques and workflow to improve the processing and review function Take an active role in building client relationships both internally and externally Requirements Significant experience of working in eDiscovery and with Relativity Follow directions and understand often complex policies and procedures Ability to work under pressure and maintain quality of detailed work, meet often competing and hard deadlines Ability to perform repetitive tasks in an accurately and consistent manner Desire to learn as well as share knowledge (training will be provided as required) Able to work independently with minimal supervision and as part of a wider team environment Ability to articulate technical information clearly, to non-technical stakeholders Efficient and effective time management and organisation skills Essential MS Office skills (Word, Excel, PowerPoint, etc.) Beneficial Additional Experience An understanding of the EDRM, forensic procedures and best practices Understanding of transactional and relational databases (e.g. SQL, mySQL) Experience of any other hosted document review technologies (e.g. Nuix, Recommind, Clearwell etc.) About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas:Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.); Fraud - (AML/CTF, Investigation, CFE's etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance; IT - (full SDLC- BA's PM's , Architects, Developers etc.); • Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. Unless requested otherwise on application CV's are retained for future possible opportunities that match requirements and may be held in the cloud (including US cloud providers).
JOB TITLE : Data Engineer SALARY : £68,202 - £75,780 LOCATION ( S): Edinburgh HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity : As a Data Engineer you will undertake and participate in all aspects of the development lifecycle. This will include requirements analysis, solution design, data interrogation and support of the development and test phases with a particular focus on the technical aspects such as Data mapping, creating system interface documentation and understanding database structures/schemas You will play a key role in one of our significant delivery initiatives where Lloyds Banking Group has partnered with an exciting Fintech group (Satago) to license its award-winning platform to reinvent invoice Finance. You'll work in partnership with our Enterprise Architect, Solutions Architect and Data Analyst, in addition to business, technical and operational teams, to integrate this new platform into the Bank and migrate our customers seamlessly to it. You'll lead the technical analytical activities to ensure end-to-end requirements are understood and documented, data is mapped and interfaces / systems are effectively designed to meet the needs of our clients and the future of the Bank. Encouraging the right culture is key and you'll embrace a "Fail Fast, Learn Faster" approach. Experimenting new ways of engineering and adopting a test and learn approach, with a focus on learning and continuous improvement. Why Lloyds Banking Group : We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What will you be doing with us? Engage with the Platform/Product team to ensure solutions remain aligned with the company goals and business requirements. Identifying and documenting potential solutions considering all available information and constraints. Documenting and maintaining system mapping. Input into creation and maintenance of a data dictionary. Developing a deep understanding of the platforms and their operation. Supporting Engineering resource with issue resolution. Ability to create and analyse complex data sets. Input into test strategy and support creation of test data and scripts. Adhering to relevant methodologies and standards to meet the needs of a fast-paced changing business. Essential skills and experience: Strong knowledge of the software development lifecycle and experience in end-to-end delivery of software products. Strong experience in System analysis & proficient across the data lifecycle Highly proficient in SQL Good knowledge of cloud platforms such as GCP, Azure or AWS. Experience in delivering change involving 3rd parties, collaborating and working together to achieve a shared goal. Experience of sophisticated financial services system integrations involving risk, finance and payments data would be helpful. Self-motivation and a track record of working to a high personal and professional standard. Experience of working in an Agile platform environment. Strong communication skills. About working for us : Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
May 01, 2024
Full time
JOB TITLE : Data Engineer SALARY : £68,202 - £75,780 LOCATION ( S): Edinburgh HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity : As a Data Engineer you will undertake and participate in all aspects of the development lifecycle. This will include requirements analysis, solution design, data interrogation and support of the development and test phases with a particular focus on the technical aspects such as Data mapping, creating system interface documentation and understanding database structures/schemas You will play a key role in one of our significant delivery initiatives where Lloyds Banking Group has partnered with an exciting Fintech group (Satago) to license its award-winning platform to reinvent invoice Finance. You'll work in partnership with our Enterprise Architect, Solutions Architect and Data Analyst, in addition to business, technical and operational teams, to integrate this new platform into the Bank and migrate our customers seamlessly to it. You'll lead the technical analytical activities to ensure end-to-end requirements are understood and documented, data is mapped and interfaces / systems are effectively designed to meet the needs of our clients and the future of the Bank. Encouraging the right culture is key and you'll embrace a "Fail Fast, Learn Faster" approach. Experimenting new ways of engineering and adopting a test and learn approach, with a focus on learning and continuous improvement. Why Lloyds Banking Group : We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What will you be doing with us? Engage with the Platform/Product team to ensure solutions remain aligned with the company goals and business requirements. Identifying and documenting potential solutions considering all available information and constraints. Documenting and maintaining system mapping. Input into creation and maintenance of a data dictionary. Developing a deep understanding of the platforms and their operation. Supporting Engineering resource with issue resolution. Ability to create and analyse complex data sets. Input into test strategy and support creation of test data and scripts. Adhering to relevant methodologies and standards to meet the needs of a fast-paced changing business. Essential skills and experience: Strong knowledge of the software development lifecycle and experience in end-to-end delivery of software products. Strong experience in System analysis & proficient across the data lifecycle Highly proficient in SQL Good knowledge of cloud platforms such as GCP, Azure or AWS. Experience in delivering change involving 3rd parties, collaborating and working together to achieve a shared goal. Experience of sophisticated financial services system integrations involving risk, finance and payments data would be helpful. Self-motivation and a track record of working to a high personal and professional standard. Experience of working in an Agile platform environment. Strong communication skills. About working for us : Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Head of Pricing & Analytics Team Finance Location Holborn Office County Central London Ref # 21470 Closing Date 10-May-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • Serve as key member of management for annual budgeting, forecasting, financial analysis, and wider revenue, balance sheet optimisation, and identifying opportunities to improve underperforming products, segments and business areas • Manage volume (and pipeline tracking) and profitability reporting, budgeting and forecasting at both product and segment level across the Bank, at both portfolio and front book origination level • Utilise internal management systems, reporting tools, analytics, and metrics to provide business interpretation and analysis of data to other members of management, and make recommendations for organisational and operational improvements • Embed pricing discipline across the organisation, ensuring appropriate usage of pricing and maintenance of pricing models across the organisation • Contribute to new product initiatives pricing • Partnering with the business whilst providing timely, insightful and commercial dialogue, including managing (and "scorekeeping") emerging risks and issues, and responding to the changing market and wider macroeconomic outlook • Collaborate with the cost management function so pricing decisioning is supported by identified cost unit economics / cost allocation methodologies • Manage and coach both direct reports and the wider analysts and accountants within the team, ensuring responsibilities are understood, performance is monitored, and development support is required where necessary And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Technical Accounting knowledge and previous experience within Banking, Payments and Financial Services • Expertise in financial modelling, developing, and establishing rigorous pricing methodologies, systems, and infrastructure, along with corresponding reporting tools, metrics, and analytics • Experience in Senior Leadership Team (SLT) stakeholder management to influence colleagues across the Bank and manage complex financial processes to drive innovation, positive transformation, and continuous improvement • Exceptional presentation and communication skills to articulate complex, modelling / financial appraisal techniques in way that the Board/ExCo/SLT can make informed decisions • Qualified Accountant ACA, ACCA, CIMA or equivalent • Attention to detail, to ensure the output from the Pricing function is exceptional, aligned to the Bank's culture and in line with best practice • Understanding of Banking, Treasury, Financial, Risk and Management concepts Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
May 01, 2024
Full time
Head of Pricing & Analytics Team Finance Location Holborn Office County Central London Ref # 21470 Closing Date 10-May-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • Serve as key member of management for annual budgeting, forecasting, financial analysis, and wider revenue, balance sheet optimisation, and identifying opportunities to improve underperforming products, segments and business areas • Manage volume (and pipeline tracking) and profitability reporting, budgeting and forecasting at both product and segment level across the Bank, at both portfolio and front book origination level • Utilise internal management systems, reporting tools, analytics, and metrics to provide business interpretation and analysis of data to other members of management, and make recommendations for organisational and operational improvements • Embed pricing discipline across the organisation, ensuring appropriate usage of pricing and maintenance of pricing models across the organisation • Contribute to new product initiatives pricing • Partnering with the business whilst providing timely, insightful and commercial dialogue, including managing (and "scorekeeping") emerging risks and issues, and responding to the changing market and wider macroeconomic outlook • Collaborate with the cost management function so pricing decisioning is supported by identified cost unit economics / cost allocation methodologies • Manage and coach both direct reports and the wider analysts and accountants within the team, ensuring responsibilities are understood, performance is monitored, and development support is required where necessary And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Technical Accounting knowledge and previous experience within Banking, Payments and Financial Services • Expertise in financial modelling, developing, and establishing rigorous pricing methodologies, systems, and infrastructure, along with corresponding reporting tools, metrics, and analytics • Experience in Senior Leadership Team (SLT) stakeholder management to influence colleagues across the Bank and manage complex financial processes to drive innovation, positive transformation, and continuous improvement • Exceptional presentation and communication skills to articulate complex, modelling / financial appraisal techniques in way that the Board/ExCo/SLT can make informed decisions • Qualified Accountant ACA, ACCA, CIMA or equivalent • Attention to detail, to ensure the output from the Pricing function is exceptional, aligned to the Bank's culture and in line with best practice • Understanding of Banking, Treasury, Financial, Risk and Management concepts Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Senior Data Scientist Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to . We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It's important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table - so we'd love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. ABOUT US Capco is global technology and business consultancy with a focus on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry, combining innovative thinking with unique expert know-how. The solutions we offer our customers every day are as diverse as our employees. We are/have: Experts across the Capital Markets, Insurance, Payments, Retail Banking and Wealth & Asset Management domains. Deep knowledge in various financial services offerings including Finance, Risk and Compliance, Financial Crime, Core Banking etc. Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture. What we're looking for: As part of our on-going global expansion strategy, we are currently hiring Senior Data Scientists as Capco continues to grow it's UK Data Practice in our London office. The Senior Data Scientist should be experienced in using statistical, algorithmic, mining and/or visualisation techniques to address complex business problems. You will be an SME on data science / ML solutions and use case development. The successful candidate will advise the Data Scientists and Engineers on technical requirements around the model design, model architecture, model calibration, solution design, and solutions output In addition to this, they will be expected to leverage their expertise to train and grow Data Scientists at a range of experience levels. Responsibilities Develop prototype and proof of concept solutions making use of cutting-edge AI, machine learning and statistical approaches to solve real-world and business problems Technically lead multiple pods of data science & engineers to develop solutions from a business problem into POCs, MVPs, or fully-fledged solutions while collaborating closely with domain experts. Help transition from development environment to production Act as a subject matter expert in data science and machine learning and coach other data scientists Essential skills Analytics, modelling or software development experience including coding/software development skills. In particular: Hands-on experience in building and implementing data science and machine learning solutions to tackle business problems Comfort with rapid prototyping and disciplined software development processes Experience with Python, ML libraries (e.g. spaCy, NumPy, SciPy, Transformers, etc.)data tools and technologies (Spark, Hadoop, Hive, Redshift, SQL), and toolkits for ML and deep learning (SparkML, Tensorflow, Keras) Demonstrated ability to work on multi-disciplinary teams with diverse skillsets Deploying machine learning models and systems to production (DevOps, MLOps, CI/CD) Experience of working in cloud environments (Azure, GCP, AWS) You are also expected to have: Higher level degree (MsC/PhD) in a numerate discipline. Excellent leadership skills Able to articulate complex data science concepts to both technical and non-technical audiences Banking and/or Financial Services experience. Bonus points: Entries into Kaggle Competitions Creativity, resourcefulness and a collaborative spirit Data at Capco Capco's global Data Practice of 800+ practitioners are an established team of data strategists, analysts, scientists, architects, and engineers who help client teams harness the power of data to drive insight, optimise performance, and commercialise data opportunities. We enable financial institutions to become data-driven by helping transform their understanding, and use of data to derive value. We translate strategy into action - designing, implementing, and mobilising innovative data capabilities with a focus on efficiency and scalability, and partnering with leading vendors and industry bodies. Collaboration, enthusiasm, and encouragement are key in ensuring we maintain our culture through working in an environment where clients become colleagues. We are looking for a candidate who will empower the team, drive high standards, grow the capability, and deliver customer focused outcomes. Our clients and peers have voted us as the A-Team Best Consultancy in Data Management in consecutive years, valuing our ability to identify and develop top data talent. In addition to this, we have proudly won both the Best Consultancy (2022) in the British Banking Awards and the Best ESG Data & Technology Consultancy as part of the annual ESG Insight Awards. WHY JOIN CAPCO? You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: A work culture focused on innovation and creating lasting value for our clientsand employees Ongoing learning opportunities to help you acquire new skills or deepenexisting expertise A flat, non-hierarchical structure that will enable you to work with senior partnersand directly with clients A diverse, inclusive, meritocratic culture Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.
Apr 30, 2024
Full time
Senior Data Scientist Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to . We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It's important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table - so we'd love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. ABOUT US Capco is global technology and business consultancy with a focus on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry, combining innovative thinking with unique expert know-how. The solutions we offer our customers every day are as diverse as our employees. We are/have: Experts across the Capital Markets, Insurance, Payments, Retail Banking and Wealth & Asset Management domains. Deep knowledge in various financial services offerings including Finance, Risk and Compliance, Financial Crime, Core Banking etc. Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture. What we're looking for: As part of our on-going global expansion strategy, we are currently hiring Senior Data Scientists as Capco continues to grow it's UK Data Practice in our London office. The Senior Data Scientist should be experienced in using statistical, algorithmic, mining and/or visualisation techniques to address complex business problems. You will be an SME on data science / ML solutions and use case development. The successful candidate will advise the Data Scientists and Engineers on technical requirements around the model design, model architecture, model calibration, solution design, and solutions output In addition to this, they will be expected to leverage their expertise to train and grow Data Scientists at a range of experience levels. Responsibilities Develop prototype and proof of concept solutions making use of cutting-edge AI, machine learning and statistical approaches to solve real-world and business problems Technically lead multiple pods of data science & engineers to develop solutions from a business problem into POCs, MVPs, or fully-fledged solutions while collaborating closely with domain experts. Help transition from development environment to production Act as a subject matter expert in data science and machine learning and coach other data scientists Essential skills Analytics, modelling or software development experience including coding/software development skills. In particular: Hands-on experience in building and implementing data science and machine learning solutions to tackle business problems Comfort with rapid prototyping and disciplined software development processes Experience with Python, ML libraries (e.g. spaCy, NumPy, SciPy, Transformers, etc.)data tools and technologies (Spark, Hadoop, Hive, Redshift, SQL), and toolkits for ML and deep learning (SparkML, Tensorflow, Keras) Demonstrated ability to work on multi-disciplinary teams with diverse skillsets Deploying machine learning models and systems to production (DevOps, MLOps, CI/CD) Experience of working in cloud environments (Azure, GCP, AWS) You are also expected to have: Higher level degree (MsC/PhD) in a numerate discipline. Excellent leadership skills Able to articulate complex data science concepts to both technical and non-technical audiences Banking and/or Financial Services experience. Bonus points: Entries into Kaggle Competitions Creativity, resourcefulness and a collaborative spirit Data at Capco Capco's global Data Practice of 800+ practitioners are an established team of data strategists, analysts, scientists, architects, and engineers who help client teams harness the power of data to drive insight, optimise performance, and commercialise data opportunities. We enable financial institutions to become data-driven by helping transform their understanding, and use of data to derive value. We translate strategy into action - designing, implementing, and mobilising innovative data capabilities with a focus on efficiency and scalability, and partnering with leading vendors and industry bodies. Collaboration, enthusiasm, and encouragement are key in ensuring we maintain our culture through working in an environment where clients become colleagues. We are looking for a candidate who will empower the team, drive high standards, grow the capability, and deliver customer focused outcomes. Our clients and peers have voted us as the A-Team Best Consultancy in Data Management in consecutive years, valuing our ability to identify and develop top data talent. In addition to this, we have proudly won both the Best Consultancy (2022) in the British Banking Awards and the Best ESG Data & Technology Consultancy as part of the annual ESG Insight Awards. WHY JOIN CAPCO? You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: A work culture focused on innovation and creating lasting value for our clientsand employees Ongoing learning opportunities to help you acquire new skills or deepenexisting expertise A flat, non-hierarchical structure that will enable you to work with senior partnersand directly with clients A diverse, inclusive, meritocratic culture Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 Billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Amsterdam , Dubai and Warsaw . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30m 1st Stage - Video-call with Hiring Manager - 45-60m 2nd Stage - Video-call with Hiring Team - 45-60m We aim to finalise the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Apr 29, 2024
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 Billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Amsterdam , Dubai and Warsaw . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30m 1st Stage - Video-call with Hiring Manager - 45-60m 2nd Stage - Video-call with Hiring Team - 45-60m We aim to finalise the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Senior Data Architect Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to Be Yourself At Work. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It's important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table - so we'd love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. ABOUT US Capco is global technology and business consultancy with a focus on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry, combining innovative thinking with unique expert know-how. The solutions we offer our customers every day are as diverse as our employees. We are/have: Experts across the Capital Markets, Insurance, Payments, Retail Banking and Wealth & Asset Management domains. Deep knowledge in various financial services offerings including Finance, Risk and Compliance, Financial Crime, Core Banking etc. Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture. Your Capco Day/Key Responsibilities You will accompany and lead complex agile consulting projects supporting our clients with data architecture design and delivery. You will work with technology leaders across Financial Services to provide best practice guidance for data management and data architecture development and optimization. You will build a set of services and capabilities that support Capco's vision of Modern Data Architecture and our clients' data journeys to Cloud to enable efficient, transparent and high-quality data management. You will have opportunities to assume greater responsibility for your topics, as well as managing small project teams and supporting Capco Data Architecture business development. Preferred Experience Experience architecting & implementing data strategy, solutions & governance models. Experience of aligning data architecture & strategy across multiple programmes, work streams and business units. Demonstrable experience using Cloud data technologies to develop enterprise Data platforms. Cloud architect/data architect certifications (AWS, GPC, Azure). Knowledge of the relevant procedures, architectures and technologies in one or more of the following topics: Contextual Datamodelling, Entity Relationship Modelling, Logical & Physical Datamodelling and Data Lake design. Experience designing and implementing cloud data migration and storage patterns on one or more of AWS, GCP and Microsoft Azure Experience implementing and integrating data management platforms for data cataloguing, classification and metadata management. Experience designing and developing data privacy, security and entitlements frameworks for cloud provider ecosystems (AWS, Azure, GCP). Good understanding of cloud networking architecture, operations, automation and cost management. Ideally, relevant practical project experience in Financial Services with proven leadership skills and ability to operate in complex environments/projects, managing multiple stakeholders at all levels of the organisation. An understanding or interest in Graph computing and semantic Datamodelling. A credible individual who can communicate effectively to both technical and non-technical audiences. Effective teamworking with very good analytical and conceptual skills and assertiveness. Data at Capco Capco's global Data Practice of 800+ practitioners are an established team of data strategists, analysts, scientists, architects, and engineers who help client teams harness the power of data to drive insight, optimise performance, and commercialise data opportunities. ?We enable financial institutions to become data-driven by helping transform their understanding, and use of data to derive value. We translate strategy into action - designing, implementing, and mobilising innovative data capabilities with a focus on efficiency and scalability, and partnering with leading vendors and industry bodies. Collaboration, enthusiasm, and encouragement are key in ensuring we maintain our culture through working in an environment where clients become colleagues. We are looking for a candidate who will empower the team, drive high standards, grow the capability, and deliver customer focused outcomes. Our clients and peers have voted us as the A-Team Best Consultancy in Data Management in consecutive years, valuing our ability to identify and develop top data talent. In addition to this, we have proudly won both the Best Consultancy (2022) in the British Banking Awards and the Best ESG Data & Technology Consultancy as part of the annual ESG Insight Awards. WHY JOIN CAPCO? You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients A diverse, inclusive, meritocratic culture Enhanced and competitive family friendly benefits, including maternity/adoption/shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.
Apr 25, 2024
Full time
Senior Data Architect Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to Be Yourself At Work. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It's important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table - so we'd love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. ABOUT US Capco is global technology and business consultancy with a focus on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry, combining innovative thinking with unique expert know-how. The solutions we offer our customers every day are as diverse as our employees. We are/have: Experts across the Capital Markets, Insurance, Payments, Retail Banking and Wealth & Asset Management domains. Deep knowledge in various financial services offerings including Finance, Risk and Compliance, Financial Crime, Core Banking etc. Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture. Your Capco Day/Key Responsibilities You will accompany and lead complex agile consulting projects supporting our clients with data architecture design and delivery. You will work with technology leaders across Financial Services to provide best practice guidance for data management and data architecture development and optimization. You will build a set of services and capabilities that support Capco's vision of Modern Data Architecture and our clients' data journeys to Cloud to enable efficient, transparent and high-quality data management. You will have opportunities to assume greater responsibility for your topics, as well as managing small project teams and supporting Capco Data Architecture business development. Preferred Experience Experience architecting & implementing data strategy, solutions & governance models. Experience of aligning data architecture & strategy across multiple programmes, work streams and business units. Demonstrable experience using Cloud data technologies to develop enterprise Data platforms. Cloud architect/data architect certifications (AWS, GPC, Azure). Knowledge of the relevant procedures, architectures and technologies in one or more of the following topics: Contextual Datamodelling, Entity Relationship Modelling, Logical & Physical Datamodelling and Data Lake design. Experience designing and implementing cloud data migration and storage patterns on one or more of AWS, GCP and Microsoft Azure Experience implementing and integrating data management platforms for data cataloguing, classification and metadata management. Experience designing and developing data privacy, security and entitlements frameworks for cloud provider ecosystems (AWS, Azure, GCP). Good understanding of cloud networking architecture, operations, automation and cost management. Ideally, relevant practical project experience in Financial Services with proven leadership skills and ability to operate in complex environments/projects, managing multiple stakeholders at all levels of the organisation. An understanding or interest in Graph computing and semantic Datamodelling. A credible individual who can communicate effectively to both technical and non-technical audiences. Effective teamworking with very good analytical and conceptual skills and assertiveness. Data at Capco Capco's global Data Practice of 800+ practitioners are an established team of data strategists, analysts, scientists, architects, and engineers who help client teams harness the power of data to drive insight, optimise performance, and commercialise data opportunities. ?We enable financial institutions to become data-driven by helping transform their understanding, and use of data to derive value. We translate strategy into action - designing, implementing, and mobilising innovative data capabilities with a focus on efficiency and scalability, and partnering with leading vendors and industry bodies. Collaboration, enthusiasm, and encouragement are key in ensuring we maintain our culture through working in an environment where clients become colleagues. We are looking for a candidate who will empower the team, drive high standards, grow the capability, and deliver customer focused outcomes. Our clients and peers have voted us as the A-Team Best Consultancy in Data Management in consecutive years, valuing our ability to identify and develop top data talent. In addition to this, we have proudly won both the Best Consultancy (2022) in the British Banking Awards and the Best ESG Data & Technology Consultancy as part of the annual ESG Insight Awards. WHY JOIN CAPCO? You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients A diverse, inclusive, meritocratic culture Enhanced and competitive family friendly benefits, including maternity/adoption/shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Sep 24, 2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Who you'll be working with Capgemini's financial services specialists provide a complete range of services to help our clients capture sustainable business results. Our Financial Services Strategic Business Unit is a global organization which focuses on key financial services domains: Banking, Capital Markets, Insurance, Payments & Cards, Wealth and Asset Management, and Risk Management & Compliance. In addition to these domain areas, we have global practices that are dedicated to building innovative solutions in the areas of Business Information Management, Channels, Finance Transformation, Technology Development & Integration, and Testing. The focus of your role Capgemini Financial Services requires an experienced Data Business Analyst with Technical / Management skills. The person will apply his / her Financial Services industry expertise to help our clients derive value from their internal and external sources of data. This person must be able to engage with business and IT stakeholders and articulate solutions at various levels. Some assignments are concerned with the architecture and design of solutions e.g., data warehouse and data migration projects, which require data integration experience. The lead will be responsible for the full systems development lifecycle from requirements gathering through implementation of various functional architecture solutions. This person will work closely with our clients and must demonstrate individual technical and professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction. As a member of a project team, he / she will need to apply team management expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies. What you'll do Responsible for requirement elicitation, facilitation of client workshops and requirement documentation Data analysis, Source to Target Data mapping, Data Model Enhancement Good understanding and experience of Data Visualization, Qlik Dashboards, and other analytics areas Utilize business acumen to understand the underlying business needs and make proactive recommendations Strong SQL and data analysis skills and experience Good knowledge and experience on Guidewire Claim center and data and analytics solutions on cloud Strong P&C Insurance domain knowledge across lines of business - Motor, Home, Property, Specialty Good understanding of Data warehousing concepts Demonstrating built solutions, dashboards, functionalities to clients Why we're different At Capgemini, we help organisations across the world become more agile, more competitive, and more successful. Smart, tailored, often-ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that's as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too. Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing, and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family, and work-life needs. What we'll offer you Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. About Capgemini Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Visit us at People matter, results count.
Sep 24, 2022
Full time
Who you'll be working with Capgemini's financial services specialists provide a complete range of services to help our clients capture sustainable business results. Our Financial Services Strategic Business Unit is a global organization which focuses on key financial services domains: Banking, Capital Markets, Insurance, Payments & Cards, Wealth and Asset Management, and Risk Management & Compliance. In addition to these domain areas, we have global practices that are dedicated to building innovative solutions in the areas of Business Information Management, Channels, Finance Transformation, Technology Development & Integration, and Testing. The focus of your role Capgemini Financial Services requires an experienced Data Business Analyst with Technical / Management skills. The person will apply his / her Financial Services industry expertise to help our clients derive value from their internal and external sources of data. This person must be able to engage with business and IT stakeholders and articulate solutions at various levels. Some assignments are concerned with the architecture and design of solutions e.g., data warehouse and data migration projects, which require data integration experience. The lead will be responsible for the full systems development lifecycle from requirements gathering through implementation of various functional architecture solutions. This person will work closely with our clients and must demonstrate individual technical and professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction. As a member of a project team, he / she will need to apply team management expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies. What you'll do Responsible for requirement elicitation, facilitation of client workshops and requirement documentation Data analysis, Source to Target Data mapping, Data Model Enhancement Good understanding and experience of Data Visualization, Qlik Dashboards, and other analytics areas Utilize business acumen to understand the underlying business needs and make proactive recommendations Strong SQL and data analysis skills and experience Good knowledge and experience on Guidewire Claim center and data and analytics solutions on cloud Strong P&C Insurance domain knowledge across lines of business - Motor, Home, Property, Specialty Good understanding of Data warehousing concepts Demonstrating built solutions, dashboards, functionalities to clients Why we're different At Capgemini, we help organisations across the world become more agile, more competitive, and more successful. Smart, tailored, often-ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that's as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too. Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing, and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family, and work-life needs. What we'll offer you Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. About Capgemini Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Visit us at People matter, results count.
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Sep 23, 2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Head o f Project Management Location : Hedge End or Remote Salary : Up to 60K This is an exciting opportunity to join the team at NetPay, the business bringing revolution to the UK card payments industry focusing on system innovation and service excellence delivering card payment solutions to the wholesale, reseller and corporate channel. The business is looking for a number of skilled, dedicated and ambitious team members to support our customers and make their experience the best it can possibly be. Head of Project Management Duties : Coordinate internal resources and third parties/vendors for the flawless execution of the projects. Develop a detailed project plan to monitor, track progress and share with clients. Manage the relationship with the client and all stakeholders. Manage day-to-day operational aspects of the projects. Report and escalate to development director as needed Writing and editing customer-friendly software documentation and user guides. Driving definition of the knowledge base and content strategy for Technologi products. Collaborate closely with business analysts, software architects and developers/engineers to ensure documentation is comprehensive and accurate. Perform other related duties as assigned. Preferable ambition to progress in the business as it grows. Head of Project Management Requirements : Should have a BSc, MSc, PhD or equivalent in computer science, physics, mathematics, or engineering degree. Extensive project management experience in software development and delivery. Ideally holding Senior Project Manager, Project Management Director or Head of Project Management title/role in previous work experiences. Open and confident when interacting with customers, seniors, and peers. Excellent presentation and communication skills. Must have the highest levels of commercial acumen, customer focus and people management skills Must have excellent people management skills who has a strong background in managing teams working on complex software projects. Should be highly competent in use of software such as MS Office tools, Project Management tools, Jira etc. Must have recognised Project Management qualifications / certifications. Excellent written and verbal communication skills. Strategic Thinking - Considers the longer-term impact of day to day decisions. Considers the requirements and goals of the business when prioritising day to day work and projects. Accountability - Takes ownership of issues to get resolutions that benefit the business. Problem Solving and Analysis - Works on problems of diverse scope where analysis of data is required. Demonstrates good judgement in selecting methods and techniques in obtaining solutions. Leadership - Will influence other areas of the business and provide proactive feedback to the Management Team. Teamwork and Collaboration - High sense of ownership and urgency with experience in working in and co-ordinating a team to get the job done and deliver upon the objectives and goals of the business. Customer Focus - Makes and meets internal customer commitments understanding that their requirements are what drive those of the business and keep the doors open. If you think that you are suitable for this Head of Project Management role, please apply now!
Nov 04, 2021
Full time
Head o f Project Management Location : Hedge End or Remote Salary : Up to 60K This is an exciting opportunity to join the team at NetPay, the business bringing revolution to the UK card payments industry focusing on system innovation and service excellence delivering card payment solutions to the wholesale, reseller and corporate channel. The business is looking for a number of skilled, dedicated and ambitious team members to support our customers and make their experience the best it can possibly be. Head of Project Management Duties : Coordinate internal resources and third parties/vendors for the flawless execution of the projects. Develop a detailed project plan to monitor, track progress and share with clients. Manage the relationship with the client and all stakeholders. Manage day-to-day operational aspects of the projects. Report and escalate to development director as needed Writing and editing customer-friendly software documentation and user guides. Driving definition of the knowledge base and content strategy for Technologi products. Collaborate closely with business analysts, software architects and developers/engineers to ensure documentation is comprehensive and accurate. Perform other related duties as assigned. Preferable ambition to progress in the business as it grows. Head of Project Management Requirements : Should have a BSc, MSc, PhD or equivalent in computer science, physics, mathematics, or engineering degree. Extensive project management experience in software development and delivery. Ideally holding Senior Project Manager, Project Management Director or Head of Project Management title/role in previous work experiences. Open and confident when interacting with customers, seniors, and peers. Excellent presentation and communication skills. Must have the highest levels of commercial acumen, customer focus and people management skills Must have excellent people management skills who has a strong background in managing teams working on complex software projects. Should be highly competent in use of software such as MS Office tools, Project Management tools, Jira etc. Must have recognised Project Management qualifications / certifications. Excellent written and verbal communication skills. Strategic Thinking - Considers the longer-term impact of day to day decisions. Considers the requirements and goals of the business when prioritising day to day work and projects. Accountability - Takes ownership of issues to get resolutions that benefit the business. Problem Solving and Analysis - Works on problems of diverse scope where analysis of data is required. Demonstrates good judgement in selecting methods and techniques in obtaining solutions. Leadership - Will influence other areas of the business and provide proactive feedback to the Management Team. Teamwork and Collaboration - High sense of ownership and urgency with experience in working in and co-ordinating a team to get the job done and deliver upon the objectives and goals of the business. Customer Focus - Makes and meets internal customer commitments understanding that their requirements are what drive those of the business and keep the doors open. If you think that you are suitable for this Head of Project Management role, please apply now!
Are you ready to step into the fast-paced world of fintech? We're Pollinate. We combine the agility and flexibility of a high growth company with the global ambitions and backing of an established brand. We at Pollinate think banks have the potential to do more, to be more, and to reclaim the central role in the lives of their business customers. So we are working side by side with them to deliver the technology to help merchants grow and create unforgettable payment experiences to customers. With big global banking clients already under our belt, from NatWest to National Australia Bank, we are growing rapidly, and we need talented people like you to join us on our journey. As part of Pollinate, you'll be working with experts across payments, technology, customer experience, and financial services, supported by a world-class network of partners. Workplace wellbeing and inclusivity is very important to us-this year, in addition to internal support, we rolled out the mental health platform, Unmind, company-wide to support each employee's individual wellbeing journey. Our platform has picked up multiple industry awards, including 'Banking Innovation of the Year' at the 2020 Future Digital Awards, and the 'Innovation Frontier' award at the Celent Model Bank 2020 Awards through our work with NatWest's Payit. We're also currently shortlisted in the Women in Tech Employer Awards 2020. Join us to be a key part of a team that's changing the future of payments, with the freedom to make your mark. Together, we'll push the boundaries of what's possible with payment enabled merchant services for SMEs around the world. Purpose of the role As a Senior Full Stack Developer you will be responsible for implementing the technical vision as defined and managing the technical deliverables. You will own one or more components of our internal and external microservices which forms the basis of our merchant onboarding portal, SaaS services and core acquiring platform. In addition, you will be working side-by-side with other engineers, leads and architects on platform architecture, integration (internal/external), performance and security to create a powerful platform to enable us reinvent merchant acquiring for banks. You will work with a talented and experienced team of engineers, architects, product managers designers as well as having the opportunity to contribute to product design, architecture, system reliability and scalability of our services. You will be responsible for ensuring the teams uses engineering best practices such as CI/CD, TDD/BDD, automated testing and influencing the adoption of best tools for completing day to day development tasks. Responsibilities Implementing industry best practices and coding standards of the project/platform Accountable for the technical development and quality assurance of one or more products across the teams Mentoring developers and encouraging the adoption of best practises within the team Support Business Analysts, Product Managers and Delivery Managers in producing roadmaps and estimates. Develop high-quality software design and architecture using best practices, common standard and frameworks Develop microservices, applications and tools by producing clean, testable and efficient code Documenting application low level technical design, including software diagrams, pseudo code comments and operating instructions Create proof of concepts if required, to validate proposed solutions and seek feedback from stakeholders Working with business users by evaluating the problem definition, requirements, solution development and proposed solutions technical analysis of business requirements, low level design documentation Identify performance bottlenecks and come up with novel ways to solve them Proactively benchmark application code to mitigate performance and scalability issues Work with the Quality Assurance team on issue reporting, resolution, and change control Assisting the DevOps team with any environment issues during application deployment across Development, QA, Pre-production, and Production environments Collaborating with test and application support teams in troubleshooting problems that may arise from applications or integration of various components Collaborate with internal teams and vendors to fix and improve developed software and application What we are looking for Java and associated concepts including OO and service design principles (JSON and/or RESTful). Strong knowledge and experience of Java 8 and above, as well as Spring Hibernate/JPA etc. Good understanding and experience of test-driven development, continuous integration and continuous delivery practices Strong experience and knowledge of relational databases and SQL tuning Experience working with Agile methodologies as part of the software development life cycle. Experience of working with containers and message brokers like Kafka or any other message brokers Experience of container services like Kubernetes, Docker etc Experience of working of Cloud systems preferably Azure Microservice design and development Rest, JSON/XML Multi-threading in high volume, high availability systems. Experience of mobile app development using native or hybrid frameworks Experience using JavaScript frameworks: Angular or React Knowledge of HTML5, CSS3, OO JavaScript, Node.js etc. Who we are looking for Ideally someone who has worked for a Fintech start-up and has experience with products focused on consumer but also involved in developing highly scalable and resilient microservice applications Starter-finisher attitude to manage work Strong verbal and written English communication skills High energy and drive that suits a start-up environment Comfortable working outside of rigid structures and frameworks Effective working in ambiguous environments You are a team player and can work cross-team - for instance with business-minded staff, designers, product owners, and everything in between What we stand for We believe we are better together when we listen, engage and support each other, we want you to bring your expertise and experience to work every day We are passionate about what we are doing and want you to share this with us, enjoy your time with us, stay calm under pressure and bring positive energy to the team We are all on a journey together, we want your ambition and flexible mind set to embrace the twists and turns as we grow as a business At the moment, and for the foreseeable future, this role will be 100% home based. We are in the process of developing a Future of Work at Pollinate strategy which will include hybrid working. Pollinate offers great benefits including up to 20% bonus, Pension, Life Assurance, Health Cash Plan, CSOP as well as flexible working hours and a weekly online Yoga class. This Job Description covers the main areas of your responsibilities. It is not an exhaustive list. We only accept candidates who have the right to work in the UK. - Pollinate offers excellent benefits, including up to 20% bonus Pension Life Assurance Health Cash Plan CSOP Flexible working hours Online Yoga class 2 stagesJava, Spring, Hibernate, SQL, AzureJava, J2EE, JavaScript, SQL, Kafka, Kubernetes, Docker, Azure
Mar 24, 2021
Full time
Are you ready to step into the fast-paced world of fintech? We're Pollinate. We combine the agility and flexibility of a high growth company with the global ambitions and backing of an established brand. We at Pollinate think banks have the potential to do more, to be more, and to reclaim the central role in the lives of their business customers. So we are working side by side with them to deliver the technology to help merchants grow and create unforgettable payment experiences to customers. With big global banking clients already under our belt, from NatWest to National Australia Bank, we are growing rapidly, and we need talented people like you to join us on our journey. As part of Pollinate, you'll be working with experts across payments, technology, customer experience, and financial services, supported by a world-class network of partners. Workplace wellbeing and inclusivity is very important to us-this year, in addition to internal support, we rolled out the mental health platform, Unmind, company-wide to support each employee's individual wellbeing journey. Our platform has picked up multiple industry awards, including 'Banking Innovation of the Year' at the 2020 Future Digital Awards, and the 'Innovation Frontier' award at the Celent Model Bank 2020 Awards through our work with NatWest's Payit. We're also currently shortlisted in the Women in Tech Employer Awards 2020. Join us to be a key part of a team that's changing the future of payments, with the freedom to make your mark. Together, we'll push the boundaries of what's possible with payment enabled merchant services for SMEs around the world. Purpose of the role As a Senior Full Stack Developer you will be responsible for implementing the technical vision as defined and managing the technical deliverables. You will own one or more components of our internal and external microservices which forms the basis of our merchant onboarding portal, SaaS services and core acquiring platform. In addition, you will be working side-by-side with other engineers, leads and architects on platform architecture, integration (internal/external), performance and security to create a powerful platform to enable us reinvent merchant acquiring for banks. You will work with a talented and experienced team of engineers, architects, product managers designers as well as having the opportunity to contribute to product design, architecture, system reliability and scalability of our services. You will be responsible for ensuring the teams uses engineering best practices such as CI/CD, TDD/BDD, automated testing and influencing the adoption of best tools for completing day to day development tasks. Responsibilities Implementing industry best practices and coding standards of the project/platform Accountable for the technical development and quality assurance of one or more products across the teams Mentoring developers and encouraging the adoption of best practises within the team Support Business Analysts, Product Managers and Delivery Managers in producing roadmaps and estimates. Develop high-quality software design and architecture using best practices, common standard and frameworks Develop microservices, applications and tools by producing clean, testable and efficient code Documenting application low level technical design, including software diagrams, pseudo code comments and operating instructions Create proof of concepts if required, to validate proposed solutions and seek feedback from stakeholders Working with business users by evaluating the problem definition, requirements, solution development and proposed solutions technical analysis of business requirements, low level design documentation Identify performance bottlenecks and come up with novel ways to solve them Proactively benchmark application code to mitigate performance and scalability issues Work with the Quality Assurance team on issue reporting, resolution, and change control Assisting the DevOps team with any environment issues during application deployment across Development, QA, Pre-production, and Production environments Collaborating with test and application support teams in troubleshooting problems that may arise from applications or integration of various components Collaborate with internal teams and vendors to fix and improve developed software and application What we are looking for Java and associated concepts including OO and service design principles (JSON and/or RESTful). Strong knowledge and experience of Java 8 and above, as well as Spring Hibernate/JPA etc. Good understanding and experience of test-driven development, continuous integration and continuous delivery practices Strong experience and knowledge of relational databases and SQL tuning Experience working with Agile methodologies as part of the software development life cycle. Experience of working with containers and message brokers like Kafka or any other message brokers Experience of container services like Kubernetes, Docker etc Experience of working of Cloud systems preferably Azure Microservice design and development Rest, JSON/XML Multi-threading in high volume, high availability systems. Experience of mobile app development using native or hybrid frameworks Experience using JavaScript frameworks: Angular or React Knowledge of HTML5, CSS3, OO JavaScript, Node.js etc. Who we are looking for Ideally someone who has worked for a Fintech start-up and has experience with products focused on consumer but also involved in developing highly scalable and resilient microservice applications Starter-finisher attitude to manage work Strong verbal and written English communication skills High energy and drive that suits a start-up environment Comfortable working outside of rigid structures and frameworks Effective working in ambiguous environments You are a team player and can work cross-team - for instance with business-minded staff, designers, product owners, and everything in between What we stand for We believe we are better together when we listen, engage and support each other, we want you to bring your expertise and experience to work every day We are passionate about what we are doing and want you to share this with us, enjoy your time with us, stay calm under pressure and bring positive energy to the team We are all on a journey together, we want your ambition and flexible mind set to embrace the twists and turns as we grow as a business At the moment, and for the foreseeable future, this role will be 100% home based. We are in the process of developing a Future of Work at Pollinate strategy which will include hybrid working. Pollinate offers great benefits including up to 20% bonus, Pension, Life Assurance, Health Cash Plan, CSOP as well as flexible working hours and a weekly online Yoga class. This Job Description covers the main areas of your responsibilities. It is not an exhaustive list. We only accept candidates who have the right to work in the UK. - Pollinate offers excellent benefits, including up to 20% bonus Pension Life Assurance Health Cash Plan CSOP Flexible working hours Online Yoga class 2 stagesJava, Spring, Hibernate, SQL, AzureJava, J2EE, JavaScript, SQL, Kafka, Kubernetes, Docker, Azure
Fresha is the number one beauty and wellness appointment booking marketplace worldwide. We did our Series B funding a couple of years ago and are now close to closing our Series C to accelerate our scale-out. We're headquartered in London with global offices located in NYC, Vancouver, Sydney, Dublin and Warsaw... but who cares about offices these days? ;-) Our platform is used by over 50k merchants, in 100+ countries, who together book over 15 million appointments every month... and both of these numbers are growing massively month-on-month; that's why we're hiring great engineers ;-) Fresha takes the hassle out of running these sorts of businesses with an industry-leading, freemium SaaS platform for managing appointment bookings, payments, staffing, inventory, CRM, marketing, financial reporting and much more. The SaaS platform used to be called Shedul (geddit!) but we have now consolidated our product and business branding on Fresha (which was the consumer marketplace brand) so if you google us you may still see references to Shedul in places. Having achieved great product market fit in multiple markets, we're now massively scaling: worldwide commercially but more importantly in Engineering. We do all our product engineering out of Europe - we don't need to look any further afield for great talent;-) In addition to developing a great product experience for our customers, as a globally-scaling SaaS-enabled, consumer marketplace we have some world-class technical and architectural challenges for engineers with the right experience. Our Engineering playing field ... Here's what our technical playing field looks like when viewed from a helicopter: We're travelling down the well-worn path of moving from a predominately monolithic architecture (RoR) to an event-driven architecture of loosely coupled Elixir services. Kafka and gRPC are helping us on that journey Currently deployed into AWS but as we're 100% K8s our workloads are very portable React SPA at the front-end, also packaged as a Cordova app for mobile We already have a team of great players, 80 strong and growing, mostly in Poland, but now the UK too. We are continuously hiring in Engineering to support our global expansion and the exponential growth of our business. While we do have a great office in London (near Liverpool St.), we are all currently WFH. Post-COVID, it will be a flexible mix of WFH and office, with individual teams and engineers determining where to work to achieve maximum team performance. Regardless of how and where everyone works, we are looking for great product-oriented engineers who will rise to the challenge of working as part of a talented team of similarly passionate engineers, architects and designers, all of whom ensure that everyone in the team is the best they can be. We - hand-on-heart! - consider ourselves to be a world-class engineering team, so we set the bar high in terms of inviting new team members to come and join us. We look for people who will help drive us to be collectively even better than we already are and who can contribute to and reinforce our product engineering culture. Must-Haves... Proven experience developing complex web applications/APIs in distributed architectures, implemented with Elixir/Phoenix (or maybe Erlang, Scala, or another mainstream functional language) A passion to write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism Strong communication skills, ability to self-organise and work well within teams Bonus Points for the Nice-To-Haves... Event-driven architectures: Event Sourcing & CQRS Eventual consistency Refactoring monoliths to right-sized services (not microservices!) Web-scale platforms NoSQL/NewSQL data stores (Some quirky/geeky interest:-) We are living the Continuous Delivery dream... We focus on a killer combination of quality and velocity, sacrificing neither Cross-functional product engineering teams, sprinting bi-weekly (with kanban in the mix too), with every team autonomously and continuously delivering Highly collaborative lean product development process where engineers work closely with product owners, designers and analysts Daily (and intra-day) deploys with everything feature-flagged On-demand test/staging environments provisioned with a Jenkins one-liner in Slack Ops Automated Everything: 100% infrastructure-as-code plus a deep-seated hate of manual testing (we like Cypress/Jest) Contribute on Day 1: Read Confluence, Install Docker Desktop, git clone repo, ./scripts/setup.rb. Done. - Flexible working (office optional) Pension Google Meet with the CTO or one of his Engineering Managers Coding Challenge (for most) Tech Interview (again via Google Meet) with an Engineering Manager and 1+ engineers Offer! (or some detailed feedback on why we decided to not offer) Elixir, ErlangElixir, Kafka, PostgreSQL, Ruby on Rails, Kubernetes, Microservices
Mar 17, 2021
Full time
Fresha is the number one beauty and wellness appointment booking marketplace worldwide. We did our Series B funding a couple of years ago and are now close to closing our Series C to accelerate our scale-out. We're headquartered in London with global offices located in NYC, Vancouver, Sydney, Dublin and Warsaw... but who cares about offices these days? ;-) Our platform is used by over 50k merchants, in 100+ countries, who together book over 15 million appointments every month... and both of these numbers are growing massively month-on-month; that's why we're hiring great engineers ;-) Fresha takes the hassle out of running these sorts of businesses with an industry-leading, freemium SaaS platform for managing appointment bookings, payments, staffing, inventory, CRM, marketing, financial reporting and much more. The SaaS platform used to be called Shedul (geddit!) but we have now consolidated our product and business branding on Fresha (which was the consumer marketplace brand) so if you google us you may still see references to Shedul in places. Having achieved great product market fit in multiple markets, we're now massively scaling: worldwide commercially but more importantly in Engineering. We do all our product engineering out of Europe - we don't need to look any further afield for great talent;-) In addition to developing a great product experience for our customers, as a globally-scaling SaaS-enabled, consumer marketplace we have some world-class technical and architectural challenges for engineers with the right experience. Our Engineering playing field ... Here's what our technical playing field looks like when viewed from a helicopter: We're travelling down the well-worn path of moving from a predominately monolithic architecture (RoR) to an event-driven architecture of loosely coupled Elixir services. Kafka and gRPC are helping us on that journey Currently deployed into AWS but as we're 100% K8s our workloads are very portable React SPA at the front-end, also packaged as a Cordova app for mobile We already have a team of great players, 80 strong and growing, mostly in Poland, but now the UK too. We are continuously hiring in Engineering to support our global expansion and the exponential growth of our business. While we do have a great office in London (near Liverpool St.), we are all currently WFH. Post-COVID, it will be a flexible mix of WFH and office, with individual teams and engineers determining where to work to achieve maximum team performance. Regardless of how and where everyone works, we are looking for great product-oriented engineers who will rise to the challenge of working as part of a talented team of similarly passionate engineers, architects and designers, all of whom ensure that everyone in the team is the best they can be. We - hand-on-heart! - consider ourselves to be a world-class engineering team, so we set the bar high in terms of inviting new team members to come and join us. We look for people who will help drive us to be collectively even better than we already are and who can contribute to and reinforce our product engineering culture. Must-Haves... Proven experience developing complex web applications/APIs in distributed architectures, implemented with Elixir/Phoenix (or maybe Erlang, Scala, or another mainstream functional language) A passion to write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism Strong communication skills, ability to self-organise and work well within teams Bonus Points for the Nice-To-Haves... Event-driven architectures: Event Sourcing & CQRS Eventual consistency Refactoring monoliths to right-sized services (not microservices!) Web-scale platforms NoSQL/NewSQL data stores (Some quirky/geeky interest:-) We are living the Continuous Delivery dream... We focus on a killer combination of quality and velocity, sacrificing neither Cross-functional product engineering teams, sprinting bi-weekly (with kanban in the mix too), with every team autonomously and continuously delivering Highly collaborative lean product development process where engineers work closely with product owners, designers and analysts Daily (and intra-day) deploys with everything feature-flagged On-demand test/staging environments provisioned with a Jenkins one-liner in Slack Ops Automated Everything: 100% infrastructure-as-code plus a deep-seated hate of manual testing (we like Cypress/Jest) Contribute on Day 1: Read Confluence, Install Docker Desktop, git clone repo, ./scripts/setup.rb. Done. - Flexible working (office optional) Pension Google Meet with the CTO or one of his Engineering Managers Coding Challenge (for most) Tech Interview (again via Google Meet) with an Engineering Manager and 1+ engineers Offer! (or some detailed feedback on why we decided to not offer) Elixir, ErlangElixir, Kafka, PostgreSQL, Ruby on Rails, Kubernetes, Microservices
Job Description : Service Desk Analyst
The client is an ambitious authority, committed to being one of the leading Councils in the country at a time of major change by developing a high performing, highly engaged staff team to share the organisation’s values and deliver our corporate objectives.
JOB DESCRIPTION
Job title: Service Desk Analyst
Service: Customer and Corporate
Team: IT
Location: Surrey, GU7
Reporting to: Network & Service Desk Manager
Responsible for:
OUR ORGANISATIONAL VALUES
Openness At the site we value openness and honesty where communication is clear and constructive and actions are transparent.
Excellence At the site we value excellence, working in a consistent and professional way to achieve the highest standards possible, taking the time to recognise and celebrate success.
Fairness At the site we value fairness and respect, working with integrity to ensure that everyone is treated well and has equal access to the opportunities available.
Team Work At the site we value team work and collaboration, with approachable staff actively contributing to our shared corporate goals.
PRINCIPAL PURPOSE OF THE ROLE
• Provide technical support to all of the client’s IT users; those based at the main council offices in Godalming as well as office based support of remote workers and Councillors.
MAIN DUTIES AND ACCOUNTABILITIES
• Configure, install and provide 1st-line support for a wide range of desktop hardware / software including telephony and provide basic user training where appropriate
• Log, monitor and resolve Incidents and Service Requests;these records may be raised by phone, email or portal. Ensuring any calls that cannot be resolved by the IT Service Desk are allocated to an appropriate team in a timely manner.
• User management administration; including accounts and permissions
• Ensure Configuration Items such as hardware and software are maintained within the CMDB
• Update and propose Knowledge Base entries when new solutions are established.
• Monitor various automated jobs and ensure appropriate action on failure.
• Monitor server operation and report current or potential issues as appropriate.
• Perform regular maintenance on servers as appropriate.
• Process various batch files for automated payments and receipts.
• Provide ad-hoc assistance to the Service Desk Manager and other managers within the team if the need arises.
Business Continuity
• Play a pivotal role in business continuity planning and should the need arise assist in ensuring business recovery of key service provision in a 24 hour window.
DIMENSIONS OF THE ROLE
• Working within the Service Desk team of 3 providing support for 400+ member of staff and 57 Councillors
• Covering the hours of 08:45 – 17:15 Monday to Friday and 08:45 – 16:45 on a Friday
• The Service Desk team deals with, on average, over 1000 combined incidents and requests per month
AREAS OF ACCOUNTABILITY/PROBLEM SOLVING – DECISION MAKING / SCOPE FOR IMPACT
• Prioritising your tasks and allocating work to others as appropriate.
PLANNING/ORGANISING/CONTROLLING
• Raise awareness of regular repeat incidents and raise problems for further investigation.
CUSTOMERS AND CONTACTS
INTERNAL
• Staff users of the IT systems
• Councillors
EXTERNAL
• Suppliers
• Vendors
• Third Party Support
SERVICE/TEAM STRUCTURE
PERSON SPECIFICATION
Candidates must be able to fully demonstrate all essential criteria within their application form to be shortlisted for this role.
PERSON SPECIFICATION
ESSENTIAL CRITERIA HOW ASSESSED DESIRABLE CRITERIA HOW ASSESSED
QUALIFICATIONS/ EDUCATION / TRAINING / EXPERIENCE
• Educated to GCSE level or equivalent
A • Educated to A Level standard or equivalent
• ITIL Foundation
• SDI – Service Desk Analyst or similar IT qualification A / C
KNOWLEDGE /TECHNICAL SKILLS
• Experience in supporting Microsoft Offie Suites and Operating Systems
• Experience of support in an IT environment
• Experience with Micorosoft Active Directory and Exchange administration or similar A / I
A / I
A / I • Knowledge of Safeguarding
• Knowledge of ITIL Framework and ITSM Tools
• Knowledge of Citrix and Thin Client technologies
A / I
A
A
COMMUNICATION
• Excellent and clear verbal plus written communication
• Considers the needs of your audience when deciding how best to communicate.
A / I
A / I • Experience of communicating at different levels of an organization A
CUSTOMER SERVICE
• Experience working within a Customer Services environment.
• Understanding of and commitment to promoting equality and diversity in service delivery and employment.
• Able to remain calm under pressue A / I
A / I
A / I
Experience working within a Service Desk environment A
TEAM WORKING
• Proven ability to work as part of a team and on own initiative A / I
MANAGING SELF AND OTHERS
• Ability to prioritise work based on defined SLAs A / I
CAN DO APPROACH / ACHIEVING RESULTS
• Demonstrate ability to research and apply solutions to problems. A / I
SPECIAL REQUIREMENTS
• For business continuity purposes you are required to have access to the internet at home via broadband on a PC, laptop or tablet.
• Able to unpack and setup IT equipment A / I
A / I
• Able to work flexible hours when required
• Working at height using a ladder to access network switches
A / I
A
How assessed
A = Application CV/Personal Statement
C = Certificates/professional Registration
D = DBS police check
E = Exercise
I = Interview
M = Medical assessment
Basic Disclosure Clearance- Government Requirement for Accessing Council and Government Data
To comply with the Public Sector Networks (PSN) “Code of Connection”, at the site, like other public organisations, need to undertake basic disclosure checks for unspent convictions only, in respect of those staff who will access our IT systems. As a result, a Police Act Disclosure form, together with Guidance Notes, will be sent to you if you are successful in the appointment of this post.
For Official Use only
Job title: Service Desk Analyst Post no:
Service: Customer and Corporate JE score: 157
Team: IT Pay band: 10
Location: The Burys
Godalming,
Surrey GU7 Position type:
(if part time, working pattern) Full time
37 Hours/ Five day week
Competencies:
(level 1 – 4) Communication: 2
Customer Service: 2
Team Working: 2
Managing Self and Others: 1
Can do approach/Results 2
REVIEWED BY: David Allum DATE: 14/12/15
CHECKED IN: Employee Services this…? DATE: 14/12/15
LAST UPDATED: Add date DATE
Feb 21, 2016
Job Description : Service Desk Analyst
The client is an ambitious authority, committed to being one of the leading Councils in the country at a time of major change by developing a high performing, highly engaged staff team to share the organisation’s values and deliver our corporate objectives.
JOB DESCRIPTION
Job title: Service Desk Analyst
Service: Customer and Corporate
Team: IT
Location: Surrey, GU7
Reporting to: Network & Service Desk Manager
Responsible for:
OUR ORGANISATIONAL VALUES
Openness At the site we value openness and honesty where communication is clear and constructive and actions are transparent.
Excellence At the site we value excellence, working in a consistent and professional way to achieve the highest standards possible, taking the time to recognise and celebrate success.
Fairness At the site we value fairness and respect, working with integrity to ensure that everyone is treated well and has equal access to the opportunities available.
Team Work At the site we value team work and collaboration, with approachable staff actively contributing to our shared corporate goals.
PRINCIPAL PURPOSE OF THE ROLE
• Provide technical support to all of the client’s IT users; those based at the main council offices in Godalming as well as office based support of remote workers and Councillors.
MAIN DUTIES AND ACCOUNTABILITIES
• Configure, install and provide 1st-line support for a wide range of desktop hardware / software including telephony and provide basic user training where appropriate
• Log, monitor and resolve Incidents and Service Requests;these records may be raised by phone, email or portal. Ensuring any calls that cannot be resolved by the IT Service Desk are allocated to an appropriate team in a timely manner.
• User management administration; including accounts and permissions
• Ensure Configuration Items such as hardware and software are maintained within the CMDB
• Update and propose Knowledge Base entries when new solutions are established.
• Monitor various automated jobs and ensure appropriate action on failure.
• Monitor server operation and report current or potential issues as appropriate.
• Perform regular maintenance on servers as appropriate.
• Process various batch files for automated payments and receipts.
• Provide ad-hoc assistance to the Service Desk Manager and other managers within the team if the need arises.
Business Continuity
• Play a pivotal role in business continuity planning and should the need arise assist in ensuring business recovery of key service provision in a 24 hour window.
DIMENSIONS OF THE ROLE
• Working within the Service Desk team of 3 providing support for 400+ member of staff and 57 Councillors
• Covering the hours of 08:45 – 17:15 Monday to Friday and 08:45 – 16:45 on a Friday
• The Service Desk team deals with, on average, over 1000 combined incidents and requests per month
AREAS OF ACCOUNTABILITY/PROBLEM SOLVING – DECISION MAKING / SCOPE FOR IMPACT
• Prioritising your tasks and allocating work to others as appropriate.
PLANNING/ORGANISING/CONTROLLING
• Raise awareness of regular repeat incidents and raise problems for further investigation.
CUSTOMERS AND CONTACTS
INTERNAL
• Staff users of the IT systems
• Councillors
EXTERNAL
• Suppliers
• Vendors
• Third Party Support
SERVICE/TEAM STRUCTURE
PERSON SPECIFICATION
Candidates must be able to fully demonstrate all essential criteria within their application form to be shortlisted for this role.
PERSON SPECIFICATION
ESSENTIAL CRITERIA HOW ASSESSED DESIRABLE CRITERIA HOW ASSESSED
QUALIFICATIONS/ EDUCATION / TRAINING / EXPERIENCE
• Educated to GCSE level or equivalent
A • Educated to A Level standard or equivalent
• ITIL Foundation
• SDI – Service Desk Analyst or similar IT qualification A / C
KNOWLEDGE /TECHNICAL SKILLS
• Experience in supporting Microsoft Offie Suites and Operating Systems
• Experience of support in an IT environment
• Experience with Micorosoft Active Directory and Exchange administration or similar A / I
A / I
A / I • Knowledge of Safeguarding
• Knowledge of ITIL Framework and ITSM Tools
• Knowledge of Citrix and Thin Client technologies
A / I
A
A
COMMUNICATION
• Excellent and clear verbal plus written communication
• Considers the needs of your audience when deciding how best to communicate.
A / I
A / I • Experience of communicating at different levels of an organization A
CUSTOMER SERVICE
• Experience working within a Customer Services environment.
• Understanding of and commitment to promoting equality and diversity in service delivery and employment.
• Able to remain calm under pressue A / I
A / I
A / I
Experience working within a Service Desk environment A
TEAM WORKING
• Proven ability to work as part of a team and on own initiative A / I
MANAGING SELF AND OTHERS
• Ability to prioritise work based on defined SLAs A / I
CAN DO APPROACH / ACHIEVING RESULTS
• Demonstrate ability to research and apply solutions to problems. A / I
SPECIAL REQUIREMENTS
• For business continuity purposes you are required to have access to the internet at home via broadband on a PC, laptop or tablet.
• Able to unpack and setup IT equipment A / I
A / I
• Able to work flexible hours when required
• Working at height using a ladder to access network switches
A / I
A
How assessed
A = Application CV/Personal Statement
C = Certificates/professional Registration
D = DBS police check
E = Exercise
I = Interview
M = Medical assessment
Basic Disclosure Clearance- Government Requirement for Accessing Council and Government Data
To comply with the Public Sector Networks (PSN) “Code of Connection”, at the site, like other public organisations, need to undertake basic disclosure checks for unspent convictions only, in respect of those staff who will access our IT systems. As a result, a Police Act Disclosure form, together with Guidance Notes, will be sent to you if you are successful in the appointment of this post.
For Official Use only
Job title: Service Desk Analyst Post no:
Service: Customer and Corporate JE score: 157
Team: IT Pay band: 10
Location: The Burys
Godalming,
Surrey GU7 Position type:
(if part time, working pattern) Full time
37 Hours/ Five day week
Competencies:
(level 1 – 4) Communication: 2
Customer Service: 2
Team Working: 2
Managing Self and Others: 1
Can do approach/Results 2
REVIEWED BY: David Allum DATE: 14/12/15
CHECKED IN: Employee Services this…? DATE: 14/12/15
LAST UPDATED: Add date DATE