Job Description UX Writer I - Car Rental At data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world. is the world's largest car rental platform featuring car rental in more than 60'000 locations in 160 countries. Our product is available to our global customer base via desktop, mobile and app and under 2 consumer brands: and our dedicated car rental platform. In addition to our consumer brands we also power the car rental business for our many affiliate partners including some of the world's leading airlines and online travel agencies About the role We're looking for a UX Writer to join our UX Writing and Content Design organisation in our Trips department. We're a close-knit community made up of more than 70 writers. We're right there in the thick of it, collaborating on product design, development and data analysis. You will work in our Trips department, where our mission is to deliver all the connected travel opportunities needed to give the best value and experience for our customers. You'll have the opportunity to build products used by millions of travellers and partners around the globe across different platforms, from web to app. You'll partner directly with highly iterative product teams in our Manchester office developing the best car rental experience for our customers. You'll report to the UX Writing Manager for your area who will support you in your growth and development. UX Writers at write clear and concise messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator - we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you'll need to work closely with peers and stakeholders like Product, Marketing, Brand and Legal to deliver at velocity and scale. To learn more about working as a UX Writer at check out B.Writes, our Medium publication . Key Job Responsibilities and Duties: Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and implement business strategy through your writing Role Qualifications and Requirements: You have 1 year of hands-on writing experience - in a UX writing, online, e-commerce or similar capacity You have a native level fluency in English You have a portfolio that demonstrates your writing and creative problem solving skills You're a hard-working advocate for users, dedicated to the craft of writing and creating elegant user experiences You write copy that is intuitive, futureproof and scalable You are technically savvy and have a foundational understanding of how to derive data and insights from quantitative and qualitative research You have a can-do attitude and work well in a team You're self-driven and take ownership of your learning and ideas to tackle challenging problems in an evolving environment You thrive on feedback, responding with creative thinking and iterations You enjoy working with people of diverse backgrounds, cultures and fields You're a strong communicator with an eye for detail You are able to prioritise multiple projects and stakeholders with minimal guidance Benefits & Perks: Global Impact, Personal Relevance: 's total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer - all the messy, beautiful, and joyful bits - on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include: A great, brand new office to in the heart of Manchester Free breakfast and lunch 25 days' paid holiday plus bank holidays (rising to 28 days after 3 years of service) Health & well-being benefits such as mental health support, access to health insurance, etc. Employer contribution pension Industry-leading parental leave and adoption leave Great discounts on accommodation, car rentals and other group benefits From day one of your employment with us, we offer 22 weeks' fully paid leave for all new parents, regardless of gender or the way you become a parent Carer's leave. 10 days' fully paid leave per year for colleagues who are caring for ill family members. Hybrid Working (UK): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work. Need more flexibility in your work week? We are happy to consider flexible hours, part-time, and reduced working week opportunities ( subject to terms and conditions) : Wellbeing & Inclusion at Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to discuss any requirements. is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Career Development Opportunities At we're constantly growing and we want to provide resources to help grow your career. Free access to online learning platforms Development and mentorship programs to support career growth Access to trainings and workshops Team development opportunities Application process Please submit your application via the 'Apply Now' button above, your details will be reviewed by one of our Recruiters. Your Recruiter will discuss the full interview process and they will ensure that you are fully prepared for each stage of the interview process. Pre-Employment Screening: If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
Apr 11, 2024
Full time
Job Description UX Writer I - Car Rental At data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world. is the world's largest car rental platform featuring car rental in more than 60'000 locations in 160 countries. Our product is available to our global customer base via desktop, mobile and app and under 2 consumer brands: and our dedicated car rental platform. In addition to our consumer brands we also power the car rental business for our many affiliate partners including some of the world's leading airlines and online travel agencies About the role We're looking for a UX Writer to join our UX Writing and Content Design organisation in our Trips department. We're a close-knit community made up of more than 70 writers. We're right there in the thick of it, collaborating on product design, development and data analysis. You will work in our Trips department, where our mission is to deliver all the connected travel opportunities needed to give the best value and experience for our customers. You'll have the opportunity to build products used by millions of travellers and partners around the globe across different platforms, from web to app. You'll partner directly with highly iterative product teams in our Manchester office developing the best car rental experience for our customers. You'll report to the UX Writing Manager for your area who will support you in your growth and development. UX Writers at write clear and concise messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator - we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you'll need to work closely with peers and stakeholders like Product, Marketing, Brand and Legal to deliver at velocity and scale. To learn more about working as a UX Writer at check out B.Writes, our Medium publication . Key Job Responsibilities and Duties: Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and implement business strategy through your writing Role Qualifications and Requirements: You have 1 year of hands-on writing experience - in a UX writing, online, e-commerce or similar capacity You have a native level fluency in English You have a portfolio that demonstrates your writing and creative problem solving skills You're a hard-working advocate for users, dedicated to the craft of writing and creating elegant user experiences You write copy that is intuitive, futureproof and scalable You are technically savvy and have a foundational understanding of how to derive data and insights from quantitative and qualitative research You have a can-do attitude and work well in a team You're self-driven and take ownership of your learning and ideas to tackle challenging problems in an evolving environment You thrive on feedback, responding with creative thinking and iterations You enjoy working with people of diverse backgrounds, cultures and fields You're a strong communicator with an eye for detail You are able to prioritise multiple projects and stakeholders with minimal guidance Benefits & Perks: Global Impact, Personal Relevance: 's total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer - all the messy, beautiful, and joyful bits - on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include: A great, brand new office to in the heart of Manchester Free breakfast and lunch 25 days' paid holiday plus bank holidays (rising to 28 days after 3 years of service) Health & well-being benefits such as mental health support, access to health insurance, etc. Employer contribution pension Industry-leading parental leave and adoption leave Great discounts on accommodation, car rentals and other group benefits From day one of your employment with us, we offer 22 weeks' fully paid leave for all new parents, regardless of gender or the way you become a parent Carer's leave. 10 days' fully paid leave per year for colleagues who are caring for ill family members. Hybrid Working (UK): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work. Need more flexibility in your work week? We are happy to consider flexible hours, part-time, and reduced working week opportunities ( subject to terms and conditions) : Wellbeing & Inclusion at Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to discuss any requirements. is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Career Development Opportunities At we're constantly growing and we want to provide resources to help grow your career. Free access to online learning platforms Development and mentorship programs to support career growth Access to trainings and workshops Team development opportunities Application process Please submit your application via the 'Apply Now' button above, your details will be reviewed by one of our Recruiters. Your Recruiter will discuss the full interview process and they will ensure that you are fully prepared for each stage of the interview process. Pre-Employment Screening: If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. IT/Software R&D Senior Consultant EY's Innovation Incentives team is a highly successfulteam incorporating engineering and IT specialists who work across a variety of high-profile clients (S&P500, FTSE 100 and 250 multinational companies to fast-growing tech start-ups). The team is growing from strength-to-strength in this exciting field as the government seeks to encourage UK companies to invest in innovation, and therefore make the UK the number one country for Research and Development. Our team helps clients identify projects that go beyond routine software development and enter the remit of being a technological advancement; as these projects could potentially be eligible for tax breaks. Building on the team's current success, the team are now providing clients with complementary, full innovation lifecycle services, such as patent box and grants. The opportunity This offers an exciting opportunity for motivated individuals with a background in IT and/or Software Engineering to join EY's fast growing and highly successful Innovation Incentives team supporting clients in the Financial Services Sector. The team are looking for experienced and enthusiastic IT engineers to be part of a growing and dynamic National practice which cover wider industry sectors such as Technology, Media and Telecommunication and Aerospace and Defence. This role offers significant professional growth opportunity and would suit someone coming from an IT consulting firm or with a strong computer programming background that is looking to widen their skill set including senior level stakeholder management and have broader client exposure. Your key responsibilities Meeting clients' senior technical staff including CTOs, Technology Directors and Chief Architects in order to develop an understanding of the technical characteristics of the projects undertaken Facilitate application of HMRC and BEIS guidelines to identify those R&D projects eligible for tax relief (previous knowledge of the R&D tax regime is not required) Writing technical project reports describing the technological objectives, advancements and uncertainties of client projects, to support the R&D claim Responsible for high-quality delivery of advice and solutions to major FTSE clients, ensuring management of risk and reputation Supporting the business in winning new clients by leveraging industry sector expertise through the preparation and delivery of proposals. Producing project budgets and timetables that are efficient and cost effective. Leading or working as an effective member of a project team, exhibiting strong communication skills and be able to co-operatively work and create synergies with other team members of different skill sets. Willing to proactively develop relationships within the EY Innovation Incentive team to be known for their technical expertise and offer to support on other engagements, RFPs and strategic team initiatives Skills and attributes for success Software development / software engineering industry experience, preferably 2+ years Ability to pick-up new technologies (e.g. platforms, API's, frameworks) quickly, and be comfortable in discussing them in-depth Desire to understand the latest, cutting edge, technologies used by a variety of businesses Strong technical writing skills with the ability to communicate complex technical paradigms to both technical and lay audiences Strong communication skills and confidence in speaking, as the role requires holding one-to-one meetings with our clients technical staff, from developer-level to Chief Technology Officer Highly motivated self-starter, with a proven track record in taking initiatives, whilst also having a collaborative and team building attitude Previous experience in working in a client-facing role is preferable, but not required as exposure will be provided What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Feb 01, 2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. IT/Software R&D Senior Consultant EY's Innovation Incentives team is a highly successfulteam incorporating engineering and IT specialists who work across a variety of high-profile clients (S&P500, FTSE 100 and 250 multinational companies to fast-growing tech start-ups). The team is growing from strength-to-strength in this exciting field as the government seeks to encourage UK companies to invest in innovation, and therefore make the UK the number one country for Research and Development. Our team helps clients identify projects that go beyond routine software development and enter the remit of being a technological advancement; as these projects could potentially be eligible for tax breaks. Building on the team's current success, the team are now providing clients with complementary, full innovation lifecycle services, such as patent box and grants. The opportunity This offers an exciting opportunity for motivated individuals with a background in IT and/or Software Engineering to join EY's fast growing and highly successful Innovation Incentives team supporting clients in the Financial Services Sector. The team are looking for experienced and enthusiastic IT engineers to be part of a growing and dynamic National practice which cover wider industry sectors such as Technology, Media and Telecommunication and Aerospace and Defence. This role offers significant professional growth opportunity and would suit someone coming from an IT consulting firm or with a strong computer programming background that is looking to widen their skill set including senior level stakeholder management and have broader client exposure. Your key responsibilities Meeting clients' senior technical staff including CTOs, Technology Directors and Chief Architects in order to develop an understanding of the technical characteristics of the projects undertaken Facilitate application of HMRC and BEIS guidelines to identify those R&D projects eligible for tax relief (previous knowledge of the R&D tax regime is not required) Writing technical project reports describing the technological objectives, advancements and uncertainties of client projects, to support the R&D claim Responsible for high-quality delivery of advice and solutions to major FTSE clients, ensuring management of risk and reputation Supporting the business in winning new clients by leveraging industry sector expertise through the preparation and delivery of proposals. Producing project budgets and timetables that are efficient and cost effective. Leading or working as an effective member of a project team, exhibiting strong communication skills and be able to co-operatively work and create synergies with other team members of different skill sets. Willing to proactively develop relationships within the EY Innovation Incentive team to be known for their technical expertise and offer to support on other engagements, RFPs and strategic team initiatives Skills and attributes for success Software development / software engineering industry experience, preferably 2+ years Ability to pick-up new technologies (e.g. platforms, API's, frameworks) quickly, and be comfortable in discussing them in-depth Desire to understand the latest, cutting edge, technologies used by a variety of businesses Strong technical writing skills with the ability to communicate complex technical paradigms to both technical and lay audiences Strong communication skills and confidence in speaking, as the role requires holding one-to-one meetings with our clients technical staff, from developer-level to Chief Technology Officer Highly motivated self-starter, with a proven track record in taking initiatives, whilst also having a collaborative and team building attitude Previous experience in working in a client-facing role is preferable, but not required as exposure will be provided What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Design Deal Architecture & Solutioning for mid-large-scale managed services deals. Provide thought leadership of an Enterprise Architecture specialist with the service line sales/business teams during deal development, pursuit & close phases. Have deep understanding of EY 'Global Managed Services' drivers, products, tools & processes to stitch the right solution that delivers managed services to clients Have hands on in creating E2E solution architecture with an alignment with overall EA and IT Roadmap of specific clients. Bring the outside in approach, ensure an objective analysis and provide meaningful recommendation in the form of underpinned solutions. Apply TOGAF and SAFe principles to deal/solution architecture design. Integrate all architecture disciplines (Business Data, Application, Integration, Technology, and Security), following TOGAF. Understand the impact of (emerging) technology, and when this will have impact in what form and how does the business and IT capture that value (translation of potential and impact). Identify ways to reduce costs and bringing efficiencies through strong expertise and working knowledge of EY's technical & business architecture Enable Segment Architects and help with reviews through the Architecture Review Board as required. Pro-actively contribute to the development of the Architecture community and be an ambassador for good Architecture. Your key responsibilities As an EY Global Managed Services - Deal solution designer (DSD), you directly help EY & clients with a highly efficient, optimised and precise deal proposal to transition, manage & transform their business. Client Interaction: As a trusted advisor, you will harvest requirements from the client and translate these into a solution that meets the objectives and deal principles agreed with the client. You will define the deal scope & overall proposal with close consultation & diligence with the solution architects. You would do so by demonstrating technical knowledge, experience & deep understanding of both - project scope & EY capabilities/products. A technical leader, serving as a liaison among business partners, delivery leadership and project owners Deal shaping: This is critical role in the deal architecture & solution design lifecycle cutting across all deal development phases. DSDs are technical leaders with strong understanding of technology and ability to apply it to drive business outcomes. DSDs will provide guidance for the solution & deal definition, architectural thought leadership, ascertain technical delivery possibilities & costs involved for the top critical business solution implementations - based on various available EY Client Technology products, tools & processes. Technical proposal development by working with different product owners (CT Technology Officers and product managers), Offering Owners (in the Service Lines), CT Delivery teams and service line delivery and GDS (Global Delivery Services). The Deal solution designer is involved in pre-sales, envisioning, design and development of the deal solution with a broad focus around managed services for the enterprise, industry, platform and solutions. In a cloud first world the DSD plays a vital role in proposing the right cloud solutions along with identifying the implementation possibilities of existing EY products, thereby helping customers as well as EY get better results out of their managed services investments. Drive the current As-is Architecture, Transition Architecture and roadmap steps to reach the Target Architecture (i.e. moving from On-premise to Cloud hosting, moving from current "monolithic" architecture to micro-service architecture). Maintain relationships with relevant delivery / competence centre teams and actively ensure that implemented solutions follow the (approved) designs, not only during a project but during the entire application life cycle. Interact with various teams on architecture issues and strategic improvements where such expertise is required. Coach detailed designers and business analysts (etc) during their design work. Ensure projects solution architecture is documented using the templates, Architecture tooling and conforms to standards (incl IRM, TOE, etc) and utilizes the available reference models. Actively work to identify, communicate, mitigate and resolve architecture issues and risks. In case solutions cannot be 100% aligned with standards proactively seek input from the relevant function in order to obtain step-out approval. Help shape RFP responses and bring in incisive insights from Tech experience. Collaborate with Service Delivery Managers and technology product managers to "handover" detailed solution plans after deal closure. Skills and attributes for success Strong tech background - stints in deal development, architecture & strategy or being associated with a technology start-up. Having worked on large scale multi-technology, data, analytics deals. Technology all-round expertise - Applications, Infrastructure, Digital, Security. Having technical / data / application / integration architecture experience. Responding to RFPs. Expertise on solution write-up, making client presentations. Good Communication Skills in English both written and spoken. Ability to communicate effectively with a global audience of customers, partners and a distributed team Good eye for business with outstanding ability in developing strategic ongoing customer relationships, gaining trust of product owners and respect for the company through technical leadership. Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies. Awareness of portfolio management (and the associated principles, tools and techniques). Organized and methodical. Ability to initiate, plan and develop according to plan though coping with a level of uncertainty and risk. Rigorous, thorough and with a taste for detail. Leadership & negotiating skills and ability to inspire change using influence and networking. To qualify for the role, you must have BS/MS in Computer Science, Engineering, or a related field. More than 15 years of Experience in technology, business development & thought leadership. Ideally, you'll also have Individual contributor role, hence, should know the art of influence without authority Solid experience in offshore/onsite working model and working with different geographies and cultures. Certifications and/or experience in Agile Delivery and DevOps would be desirable. Architectural training/certifications like TOGAF or IASA is desirable. Knowledge on service management framework, especially on areas of service strategy and design (ITIL V3/V4) would be an added advantage Regular international and domestic travel. What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion!] What we offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world ..... click apply for full job details
Feb 01, 2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Design Deal Architecture & Solutioning for mid-large-scale managed services deals. Provide thought leadership of an Enterprise Architecture specialist with the service line sales/business teams during deal development, pursuit & close phases. Have deep understanding of EY 'Global Managed Services' drivers, products, tools & processes to stitch the right solution that delivers managed services to clients Have hands on in creating E2E solution architecture with an alignment with overall EA and IT Roadmap of specific clients. Bring the outside in approach, ensure an objective analysis and provide meaningful recommendation in the form of underpinned solutions. Apply TOGAF and SAFe principles to deal/solution architecture design. Integrate all architecture disciplines (Business Data, Application, Integration, Technology, and Security), following TOGAF. Understand the impact of (emerging) technology, and when this will have impact in what form and how does the business and IT capture that value (translation of potential and impact). Identify ways to reduce costs and bringing efficiencies through strong expertise and working knowledge of EY's technical & business architecture Enable Segment Architects and help with reviews through the Architecture Review Board as required. Pro-actively contribute to the development of the Architecture community and be an ambassador for good Architecture. Your key responsibilities As an EY Global Managed Services - Deal solution designer (DSD), you directly help EY & clients with a highly efficient, optimised and precise deal proposal to transition, manage & transform their business. Client Interaction: As a trusted advisor, you will harvest requirements from the client and translate these into a solution that meets the objectives and deal principles agreed with the client. You will define the deal scope & overall proposal with close consultation & diligence with the solution architects. You would do so by demonstrating technical knowledge, experience & deep understanding of both - project scope & EY capabilities/products. A technical leader, serving as a liaison among business partners, delivery leadership and project owners Deal shaping: This is critical role in the deal architecture & solution design lifecycle cutting across all deal development phases. DSDs are technical leaders with strong understanding of technology and ability to apply it to drive business outcomes. DSDs will provide guidance for the solution & deal definition, architectural thought leadership, ascertain technical delivery possibilities & costs involved for the top critical business solution implementations - based on various available EY Client Technology products, tools & processes. Technical proposal development by working with different product owners (CT Technology Officers and product managers), Offering Owners (in the Service Lines), CT Delivery teams and service line delivery and GDS (Global Delivery Services). The Deal solution designer is involved in pre-sales, envisioning, design and development of the deal solution with a broad focus around managed services for the enterprise, industry, platform and solutions. In a cloud first world the DSD plays a vital role in proposing the right cloud solutions along with identifying the implementation possibilities of existing EY products, thereby helping customers as well as EY get better results out of their managed services investments. Drive the current As-is Architecture, Transition Architecture and roadmap steps to reach the Target Architecture (i.e. moving from On-premise to Cloud hosting, moving from current "monolithic" architecture to micro-service architecture). Maintain relationships with relevant delivery / competence centre teams and actively ensure that implemented solutions follow the (approved) designs, not only during a project but during the entire application life cycle. Interact with various teams on architecture issues and strategic improvements where such expertise is required. Coach detailed designers and business analysts (etc) during their design work. Ensure projects solution architecture is documented using the templates, Architecture tooling and conforms to standards (incl IRM, TOE, etc) and utilizes the available reference models. Actively work to identify, communicate, mitigate and resolve architecture issues and risks. In case solutions cannot be 100% aligned with standards proactively seek input from the relevant function in order to obtain step-out approval. Help shape RFP responses and bring in incisive insights from Tech experience. Collaborate with Service Delivery Managers and technology product managers to "handover" detailed solution plans after deal closure. Skills and attributes for success Strong tech background - stints in deal development, architecture & strategy or being associated with a technology start-up. Having worked on large scale multi-technology, data, analytics deals. Technology all-round expertise - Applications, Infrastructure, Digital, Security. Having technical / data / application / integration architecture experience. Responding to RFPs. Expertise on solution write-up, making client presentations. Good Communication Skills in English both written and spoken. Ability to communicate effectively with a global audience of customers, partners and a distributed team Good eye for business with outstanding ability in developing strategic ongoing customer relationships, gaining trust of product owners and respect for the company through technical leadership. Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies. Awareness of portfolio management (and the associated principles, tools and techniques). Organized and methodical. Ability to initiate, plan and develop according to plan though coping with a level of uncertainty and risk. Rigorous, thorough and with a taste for detail. Leadership & negotiating skills and ability to inspire change using influence and networking. To qualify for the role, you must have BS/MS in Computer Science, Engineering, or a related field. More than 15 years of Experience in technology, business development & thought leadership. Ideally, you'll also have Individual contributor role, hence, should know the art of influence without authority Solid experience in offshore/onsite working model and working with different geographies and cultures. Certifications and/or experience in Agile Delivery and DevOps would be desirable. Architectural training/certifications like TOGAF or IASA is desirable. Knowledge on service management framework, especially on areas of service strategy and design (ITIL V3/V4) would be an added advantage Regular international and domestic travel. What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion!] What we offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world ..... click apply for full job details
Project Description Development of the reporting and analytics function for IT Risk and Security. Task Description Reporting to the head of Strategy and Planning, serving as the reporting and analytics lead for the ITRS group; accountable for all ITRS-related metrics data across IT and to the executive level. Develops a reporting schedule to provide an overview of ITRS value and performance. Manages the development and presentation of security related reporting, to identify and collect metric data for regularly published KPI reports and IT scorecards. Analyses data to identify trends and provide internal stakeholders with valuable insights they can use to improve operational and businesses practices. Facilitates performance reviews for service areas to benchmark against defined Cyber metrics. Drafts board-level management analytic and trending reports. Collaborates with 2nd LoD on security reporting activities and schedules. Assists in the definition of IT scorecard metrics (KPIs, KCIs, KRIs) for the ITRS tower. Evaluates existing reports and implements continuous feedback and assurance processes to improve data integrity and quality. Gathers key reporting requirements from Business Information Security Officers and produces metrics relevant to specific MR entities. Performs statistical analysis to predict trend in cyber security data. Configures and uses platforms such as PowerBI to showcase cyber analytics. Required working experience 7-10 years Required skills and qualifications Over 7 years' experience in Security Reporting and Analytics working with the Business and IT. A proactive self-starter who is able to develop and maintain effective working relationships with multiple stakeholders, the wider team from across the organisation and varying levels of seniority. Extensive experience of being accountable for Reporting and Analytics preferably in an Cyber Security context. Very good knowledge of complex IT organisations and experience with security-relevant topics, security metrics and a related knowledge of the market. Excellent writing and presentation skills. Experience with data visualisation platforms such as PoweBI/Tableau. Active and effective communicator with peers and senior management at board level. Developing data reporting and insights to enable management decisions. Customer orientation, strong negotiating and problem solving skills. Technical and functional aptitude to shape and lead initiatives. Strong stakeholder management skills and able to establish and manage expectations. Initiative, creativity and an open mind for innovation. Good knowledge of security standards (e.g. ISO 2700x, ISF's SoGP, NIST) and other frameworks. Attention to detail. Qualifications - · Batchelors degree ( in IT Preferably) · CISSP (preferred) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 07, 2021
Contractor
Project Description Development of the reporting and analytics function for IT Risk and Security. Task Description Reporting to the head of Strategy and Planning, serving as the reporting and analytics lead for the ITRS group; accountable for all ITRS-related metrics data across IT and to the executive level. Develops a reporting schedule to provide an overview of ITRS value and performance. Manages the development and presentation of security related reporting, to identify and collect metric data for regularly published KPI reports and IT scorecards. Analyses data to identify trends and provide internal stakeholders with valuable insights they can use to improve operational and businesses practices. Facilitates performance reviews for service areas to benchmark against defined Cyber metrics. Drafts board-level management analytic and trending reports. Collaborates with 2nd LoD on security reporting activities and schedules. Assists in the definition of IT scorecard metrics (KPIs, KCIs, KRIs) for the ITRS tower. Evaluates existing reports and implements continuous feedback and assurance processes to improve data integrity and quality. Gathers key reporting requirements from Business Information Security Officers and produces metrics relevant to specific MR entities. Performs statistical analysis to predict trend in cyber security data. Configures and uses platforms such as PowerBI to showcase cyber analytics. Required working experience 7-10 years Required skills and qualifications Over 7 years' experience in Security Reporting and Analytics working with the Business and IT. A proactive self-starter who is able to develop and maintain effective working relationships with multiple stakeholders, the wider team from across the organisation and varying levels of seniority. Extensive experience of being accountable for Reporting and Analytics preferably in an Cyber Security context. Very good knowledge of complex IT organisations and experience with security-relevant topics, security metrics and a related knowledge of the market. Excellent writing and presentation skills. Experience with data visualisation platforms such as PoweBI/Tableau. Active and effective communicator with peers and senior management at board level. Developing data reporting and insights to enable management decisions. Customer orientation, strong negotiating and problem solving skills. Technical and functional aptitude to shape and lead initiatives. Strong stakeholder management skills and able to establish and manage expectations. Initiative, creativity and an open mind for innovation. Good knowledge of security standards (e.g. ISO 2700x, ISF's SoGP, NIST) and other frameworks. Attention to detail. Qualifications - · Batchelors degree ( in IT Preferably) · CISSP (preferred) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
Sep 09, 2016
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
Sep 09, 2016
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills