Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Job Advert:Workchain is currently looking for a Silo Technician to join our client in Avonmouth on a permanent basis. The successful candidate will be working within the Industrial industry.Key Responsibilities:- Monitoring and maintaining silo equipment- Carrying out regular inspections to ensure safety and efficiency- Performing routine maintenance tasks- Troubleshooting and resolving technical issues- Ensuring compliance with health and safety regulations- Communicating effectively with team members and supervisorsQualifications:- Previous experience in a similar role- Knowledge of silo equipment and procedures- Strong problem-solving skills- Excellent communication and teamwork abilitiesThe pay rate for this position ranges from £12.00 to £13.50 per hour.To apply for this position, please visit our website at workchain.co.uk and complete the online application form.Join our team and take the next step in your Industrial career with Workchain. Apply now!
Apr 25, 2024
Full time
Job Advert:Workchain is currently looking for a Silo Technician to join our client in Avonmouth on a permanent basis. The successful candidate will be working within the Industrial industry.Key Responsibilities:- Monitoring and maintaining silo equipment- Carrying out regular inspections to ensure safety and efficiency- Performing routine maintenance tasks- Troubleshooting and resolving technical issues- Ensuring compliance with health and safety regulations- Communicating effectively with team members and supervisorsQualifications:- Previous experience in a similar role- Knowledge of silo equipment and procedures- Strong problem-solving skills- Excellent communication and teamwork abilitiesThe pay rate for this position ranges from £12.00 to £13.50 per hour.To apply for this position, please visit our website at workchain.co.uk and complete the online application form.Join our team and take the next step in your Industrial career with Workchain. Apply now!
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
Apr 25, 2024
Full time
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
JB274: Technical Author / Validation Test Engineer Location: Laindon Salary: Competitive DOE Overview: First Military Recruitment are currently seeking a Technical Author / Validation Test Engineer on behalf of one of our clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the Technical Author / Validation Test Engineer: The role will involve working as part of a team to support Project Managers and Engineering Technicians on a variety of tasks. The role will initially focus on performing tests on machines within the factory using pre prepared test protocols to support the verification process of the machines being supplied due to an increase in demand, which is intended to provide consistency in the testing approach from one to the next, whilst also learning how each machine operates. Alongside the testing activities, the role will also include: Reporting the outcome of tests and provide feedback to help improve the testing process. Assisting technical personnel with the review and update of equipment design specifications and qualification documentation. Liaising with all departments during the equipment build process Preparing equipment operator and technical manuals in line with relevant machinery standards and essential health and safety requirements for UKCA/CE marking, functional safety, ATEX certification. As experience of the documentation requirements and machine functionality increases, the role will expand to include additional tasks such as: Preparing qualification documentation expected by the pharmaceutical industry (DQ, IQ and OQ documents). Preparing equipment design specifications for reference by customers and internal staff. Interpreting customer user requirements specifications and support documentation. Liaising with suppliers and customers validation departments during projects. Conducting site acceptance tests at customers sites. Skills and Qualifications for the Technical Author / Validation Test Engineer: The successful applicant will need to demonstrate skills in mechanical, electrical and/or systems engineering (e.g. HNC trained engineering apprentice or engineering graduate with some previous work experience within an engineering environment) and have excellent verbal, written and interpersonal communication skills. General working will expose the applicant to a range of engineering areas and training will be provided to familiarise them with the specialist machinery and equipment used. Once a full understanding of the machines has been obtained there will be opportunities to develop a greater depth of understanding in a particular area of operations and provide technical support to worldwide customer base, along with the option to travel. An excellent opportunity for somebody that has an appropriate technical background and takes personal pride in their work with a willingness to engage and learn as part of a team. Salary will be commensurate with qualifications and experience. A generous and comprehensive package of benefits is included. Location: Laindon Salary: Competitive DOE
Apr 25, 2024
Full time
JB274: Technical Author / Validation Test Engineer Location: Laindon Salary: Competitive DOE Overview: First Military Recruitment are currently seeking a Technical Author / Validation Test Engineer on behalf of one of our clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the Technical Author / Validation Test Engineer: The role will involve working as part of a team to support Project Managers and Engineering Technicians on a variety of tasks. The role will initially focus on performing tests on machines within the factory using pre prepared test protocols to support the verification process of the machines being supplied due to an increase in demand, which is intended to provide consistency in the testing approach from one to the next, whilst also learning how each machine operates. Alongside the testing activities, the role will also include: Reporting the outcome of tests and provide feedback to help improve the testing process. Assisting technical personnel with the review and update of equipment design specifications and qualification documentation. Liaising with all departments during the equipment build process Preparing equipment operator and technical manuals in line with relevant machinery standards and essential health and safety requirements for UKCA/CE marking, functional safety, ATEX certification. As experience of the documentation requirements and machine functionality increases, the role will expand to include additional tasks such as: Preparing qualification documentation expected by the pharmaceutical industry (DQ, IQ and OQ documents). Preparing equipment design specifications for reference by customers and internal staff. Interpreting customer user requirements specifications and support documentation. Liaising with suppliers and customers validation departments during projects. Conducting site acceptance tests at customers sites. Skills and Qualifications for the Technical Author / Validation Test Engineer: The successful applicant will need to demonstrate skills in mechanical, electrical and/or systems engineering (e.g. HNC trained engineering apprentice or engineering graduate with some previous work experience within an engineering environment) and have excellent verbal, written and interpersonal communication skills. General working will expose the applicant to a range of engineering areas and training will be provided to familiarise them with the specialist machinery and equipment used. Once a full understanding of the machines has been obtained there will be opportunities to develop a greater depth of understanding in a particular area of operations and provide technical support to worldwide customer base, along with the option to travel. An excellent opportunity for somebody that has an appropriate technical background and takes personal pride in their work with a willingness to engage and learn as part of a team. Salary will be commensurate with qualifications and experience. A generous and comprehensive package of benefits is included. Location: Laindon Salary: Competitive DOE
Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best IT infrastructure and services provider. Bringing IT solutions to life. What you will be doing * You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL * Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.) What we offer * Up to £30K working Monday - Friday * 20 days annual leave plus 10 personal days and an extra half day off on your birthday. * Enhanced Workplace Pension * Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams Interviews for this role will be taking place ASAP (2 stage process) so if you like the sound of it please apply with your CV right away and let's chat! Unfortunately, no sponsorship will be provided for this role. Service Desk Technician - Onsite Cambridge up to £30K+ Benefits
Apr 25, 2024
Full time
Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best IT infrastructure and services provider. Bringing IT solutions to life. What you will be doing * You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL * Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.) What we offer * Up to £30K working Monday - Friday * 20 days annual leave plus 10 personal days and an extra half day off on your birthday. * Enhanced Workplace Pension * Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams Interviews for this role will be taking place ASAP (2 stage process) so if you like the sound of it please apply with your CV right away and let's chat! Unfortunately, no sponsorship will be provided for this role. Service Desk Technician - Onsite Cambridge up to £30K+ Benefits
Responsibilities Helpdesk •Managing tickets through their full-service lifecycle using the Bland Group Helpdesk system•Ensure tickets are updated and customers are kept fully informed of progress•Respond to incoming calls and e-mails regarding problems with computers, associated hardware and software in a timely manner•Maintain helpdesk notes, operational logs, change control logs, and documentation surrounding daily activities.Network, Systems and Application Support•Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals.•Perform analysis, diagnosis, and resolve or escalate problems related to computer hardware, operating systems, applications and peripherals•Ensure that the computer systems are provided with appropriate network connectivity throughout the organisations LAN and wireless LAN networks. Monitoring •Responding to system alerts in line with Service Levels•Proactively tracing alerts with a view to prevent customer impacting issues occurringInventory Management•Managing and updating hardware and software asset registers
Apr 25, 2024
Full time
Responsibilities Helpdesk •Managing tickets through their full-service lifecycle using the Bland Group Helpdesk system•Ensure tickets are updated and customers are kept fully informed of progress•Respond to incoming calls and e-mails regarding problems with computers, associated hardware and software in a timely manner•Maintain helpdesk notes, operational logs, change control logs, and documentation surrounding daily activities.Network, Systems and Application Support•Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals.•Perform analysis, diagnosis, and resolve or escalate problems related to computer hardware, operating systems, applications and peripherals•Ensure that the computer systems are provided with appropriate network connectivity throughout the organisations LAN and wireless LAN networks. Monitoring •Responding to system alerts in line with Service Levels•Proactively tracing alerts with a view to prevent customer impacting issues occurringInventory Management•Managing and updating hardware and software asset registers
Apprentices are in demand. Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British Airways. As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for you. You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level.
Apr 25, 2024
Full time
Apprentices are in demand. Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British Airways. As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for you. You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level.
About LMS Group: IT Solutions provider from the South Coast's Leading Microsoft Gold Partner & Cisco Select Partner. LMS Group has technology experts that provide the best possible IT strategy, technology solutions, communications and connectivity for businesses, as well as top level security, service and support. Overview: As a IT Support Technician Apprentice, you will be responsible for handling technical service requests in a professional and timely manner.This is a fantastic opportunity for an ambitious individual who is looking to develop their skills in a dynamic environment. We need people who can communicate well with our customers and who can explain technical issues in very simple terms. Hours: Full time (8:30am - 5:30pm, Monday to Friday) - 40hrs a week Location: Chichester Responsibility and duties: will include but not be limited to: Diagnosing, Troubleshooting, testing, repairing, and servicing hardware, networks, and phones Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams Make and take phone calls to provide customer service Build positive relationships with customers Attend one-to-ones to provide clear feedback to allow personal development Assisting in project implementation, delivery, and overflow Auditing clients for gap analysis, sales opportunities and last best known good standardisation What we are looking for: Essential skills and qualities: Good time management, attention to detail, clear communication, and good customer service skills Self-motivated with the ability to work independently and as a team. Experience working with Windows operating systems and 365. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: Starts at £13,520 per annum or £17,888 (depending on age/experience) annual pay reviews are offered Benefits: Increasing holiday with length of service Flexible Childcare policy Microsoft surface laptop Free uniform Mileage allowance Birthday & length of service rewards Flexible working Referral bonus scheme Regular funded social events Funded x-mas party Lunchtime activities- bar billiards, pool Overall fun environment Tiered pension scheme Facilities: Free parking Fully air-conditioned offices Staff café area Use of company pool vehicles Free tea & coffee Open plan offices Electric vehicle charging points Sonos sound system Shower facilities Performance measures: Your performance will be evaluated against a set of Key Performance Indicators (KPIs) which will be periodically reviewed and based upon the company strategy and vision. Future progression: LMS Group has recently been acquired by Zenzero and is growing, fast, and expanding into new areas. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 25, 2024
Full time
About LMS Group: IT Solutions provider from the South Coast's Leading Microsoft Gold Partner & Cisco Select Partner. LMS Group has technology experts that provide the best possible IT strategy, technology solutions, communications and connectivity for businesses, as well as top level security, service and support. Overview: As a IT Support Technician Apprentice, you will be responsible for handling technical service requests in a professional and timely manner.This is a fantastic opportunity for an ambitious individual who is looking to develop their skills in a dynamic environment. We need people who can communicate well with our customers and who can explain technical issues in very simple terms. Hours: Full time (8:30am - 5:30pm, Monday to Friday) - 40hrs a week Location: Chichester Responsibility and duties: will include but not be limited to: Diagnosing, Troubleshooting, testing, repairing, and servicing hardware, networks, and phones Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams Make and take phone calls to provide customer service Build positive relationships with customers Attend one-to-ones to provide clear feedback to allow personal development Assisting in project implementation, delivery, and overflow Auditing clients for gap analysis, sales opportunities and last best known good standardisation What we are looking for: Essential skills and qualities: Good time management, attention to detail, clear communication, and good customer service skills Self-motivated with the ability to work independently and as a team. Experience working with Windows operating systems and 365. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: Starts at £13,520 per annum or £17,888 (depending on age/experience) annual pay reviews are offered Benefits: Increasing holiday with length of service Flexible Childcare policy Microsoft surface laptop Free uniform Mileage allowance Birthday & length of service rewards Flexible working Referral bonus scheme Regular funded social events Funded x-mas party Lunchtime activities- bar billiards, pool Overall fun environment Tiered pension scheme Facilities: Free parking Fully air-conditioned offices Staff café area Use of company pool vehicles Free tea & coffee Open plan offices Electric vehicle charging points Sonos sound system Shower facilities Performance measures: Your performance will be evaluated against a set of Key Performance Indicators (KPIs) which will be periodically reviewed and based upon the company strategy and vision. Future progression: LMS Group has recently been acquired by Zenzero and is growing, fast, and expanding into new areas. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Are you an IT Support professional looking for your next career opportunity you keen to work for an IT Service provider, providing first class IT services to the education industry? We are looking for 2 ICT Technicians who will work on site within schools around Reading, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading area. You will be contractually based from home and will typically visit 1-2 schools per day. One of the roles will be mainly working within one school with the occasional visit to other schools in the area. You will be paid mileage for any distance covered from your home. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Reading Salary: £24k - £30k base salary plus great benefits and mileage payments. What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in an MSP environment would be great but is not a necessity. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Apr 25, 2024
Full time
Are you an IT Support professional looking for your next career opportunity you keen to work for an IT Service provider, providing first class IT services to the education industry? We are looking for 2 ICT Technicians who will work on site within schools around Reading, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading area. You will be contractually based from home and will typically visit 1-2 schools per day. One of the roles will be mainly working within one school with the occasional visit to other schools in the area. You will be paid mileage for any distance covered from your home. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Reading Salary: £24k - £30k base salary plus great benefits and mileage payments. What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in an MSP environment would be great but is not a necessity. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Data Centre Technician £28000 - £32000 Farnborough Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Apr 25, 2024
Full time
Data Centre Technician £28000 - £32000 Farnborough Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Job description Job Title: IT Support Technician Location: Oxfordshire / Wiltshire - Schools-based Salary: Up to £32,000 p.a. About Us: We are seeking an IT Support Technician for schools in the Oxfordshire / Wiltshire. Join us to make a difference in education through top-notch IT support services. Responsibilities: First and Second Line Support: Promptly address IT support requests from school staff and students. Diagnose and resolve hardware, software, and network issues. Onsite Support: Conduct onsite visits for hands-on support, troubleshooting, and maintenance. Installation and Training: Install and maintain computer systems, servers, and peripherals. Provide user training and create user-friendly documentation. Qualifications: Proven IT support experience in an educational setting. Strong knowledge of Windows and Mac OS. Familiarity with educational software and classroom technologies. Excellent troubleshooting and communication skills. Requirements: Full, clean driving license and access to a reliable vehicle. Willingness to travel within the area. Ability to work independently and collaboratively. Salary and Benefits: Up to £32,000 p.a. Professional development opportunities. Employee benefits package. Job Type: Full-time Salary: £27,000.00-£32,000.00 per year Benefits: Company pension Private medical insurance Work from home Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Technical support: 1 year (preferred) Customer service: 1 year (preferred) Ability to Commute: Faringdon, Oxfordshire (required) Ability to Relocate: Faringdon, Oxfordshire: Relocate before starting work (required) Work Location: In person Reference ID: 20361 - TW
Apr 25, 2024
Full time
Job description Job Title: IT Support Technician Location: Oxfordshire / Wiltshire - Schools-based Salary: Up to £32,000 p.a. About Us: We are seeking an IT Support Technician for schools in the Oxfordshire / Wiltshire. Join us to make a difference in education through top-notch IT support services. Responsibilities: First and Second Line Support: Promptly address IT support requests from school staff and students. Diagnose and resolve hardware, software, and network issues. Onsite Support: Conduct onsite visits for hands-on support, troubleshooting, and maintenance. Installation and Training: Install and maintain computer systems, servers, and peripherals. Provide user training and create user-friendly documentation. Qualifications: Proven IT support experience in an educational setting. Strong knowledge of Windows and Mac OS. Familiarity with educational software and classroom technologies. Excellent troubleshooting and communication skills. Requirements: Full, clean driving license and access to a reliable vehicle. Willingness to travel within the area. Ability to work independently and collaboratively. Salary and Benefits: Up to £32,000 p.a. Professional development opportunities. Employee benefits package. Job Type: Full-time Salary: £27,000.00-£32,000.00 per year Benefits: Company pension Private medical insurance Work from home Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Technical support: 1 year (preferred) Customer service: 1 year (preferred) Ability to Commute: Faringdon, Oxfordshire (required) Ability to Relocate: Faringdon, Oxfordshire: Relocate before starting work (required) Work Location: In person Reference ID: 20361 - TW
NETWORK SUPPORT ENGINEER OPPORTUNITY WITH A FORWARD-THINKING ISP - HYBRID WORKING / SHEFFIELD BASED! Salary up to £30,000 p/a + benefits 6 month fixed term contract with potential opportunity to extend to perm Hybrid working - on-site will be in their Sheffield offices ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they're seeking a Network Support Engineer / Project Delivery Technician to work alongside their Client Project Managers / Project Delivery Engineers. This is initially for a 6-month fixed-term contract however there are potential opportunities for this to become a permanent role. A GLIMPSE AT THE BENEFITS / CULTURE: Bonus scheme / profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition A collaborative and supportive company culture NETWORK SUPPORT ENGINEER ROLE: We are looking for a Network Support Engineer or Project Delivery Technician to manage the key aspects of technical delivery of LAN and wireless data services to our client's customers. You'll ideally have hands-on experience in a networking role, great problem-solving skills, attention to detail and ability to thrive in a fast-paced environment. TO BE CONSIDERED: Please either apply by clicking online or emailing . For further information please contact via / . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Network Support Engineer / Project Delivery Technician / LAN / IT Networking
Apr 25, 2024
Full time
NETWORK SUPPORT ENGINEER OPPORTUNITY WITH A FORWARD-THINKING ISP - HYBRID WORKING / SHEFFIELD BASED! Salary up to £30,000 p/a + benefits 6 month fixed term contract with potential opportunity to extend to perm Hybrid working - on-site will be in their Sheffield offices ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they're seeking a Network Support Engineer / Project Delivery Technician to work alongside their Client Project Managers / Project Delivery Engineers. This is initially for a 6-month fixed-term contract however there are potential opportunities for this to become a permanent role. A GLIMPSE AT THE BENEFITS / CULTURE: Bonus scheme / profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition A collaborative and supportive company culture NETWORK SUPPORT ENGINEER ROLE: We are looking for a Network Support Engineer or Project Delivery Technician to manage the key aspects of technical delivery of LAN and wireless data services to our client's customers. You'll ideally have hands-on experience in a networking role, great problem-solving skills, attention to detail and ability to thrive in a fast-paced environment. TO BE CONSIDERED: Please either apply by clicking online or emailing . For further information please contact via / . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Network Support Engineer / Project Delivery Technician / LAN / IT Networking
Job Type: Full-time / Permanent Location: Bath (Hybrid working - 3 days in the office 2 days from home) Salary: £23,000 to £28,000 per annum (depending on experience) We have an exciting new opportunity to join a Bath based IT team within a First Line Support role. This is a great opportunity for someone who's career is well established within the tech industry and is looking for a new challenge. You will be providing 1st / 2nd line support via phone and email, dealing with current and new clients, offering software support, supporting with new starter set up, troubleshooting and internal guidance on new and current applications (when and if needed) Required Skills & Qualifications: Prior 1st / 2nd line experience (minimum 2 to 3 years) Experience with Windows Server systems Experience with ticketing systems Experience with setting up new starters Relevant qualifications within IT Excellent written and verbal communication skills, good interpersonal skills, and attention to detail.
Apr 25, 2024
Full time
Job Type: Full-time / Permanent Location: Bath (Hybrid working - 3 days in the office 2 days from home) Salary: £23,000 to £28,000 per annum (depending on experience) We have an exciting new opportunity to join a Bath based IT team within a First Line Support role. This is a great opportunity for someone who's career is well established within the tech industry and is looking for a new challenge. You will be providing 1st / 2nd line support via phone and email, dealing with current and new clients, offering software support, supporting with new starter set up, troubleshooting and internal guidance on new and current applications (when and if needed) Required Skills & Qualifications: Prior 1st / 2nd line experience (minimum 2 to 3 years) Experience with Windows Server systems Experience with ticketing systems Experience with setting up new starters Relevant qualifications within IT Excellent written and verbal communication skills, good interpersonal skills, and attention to detail.
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
Apr 25, 2024
Full time
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
Here at Sealey, we are seeking to recruit an IT Support Technician to join our team based in Bury St Edmunds, Suffolk. You will join us on a full-time, permanent basis andin return, you will receive a competitive salary plus benefits. The Company Would you like to work for one of the UK's leading hand, power tool, and equipment distributors? Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors. Responsibilities as our IT Support Technician will include: Working as part of a team to deliver high quality support to internal staff remotely and in person Taking ownership of the purchasing & maintenance of all IT Assets Assisting with the maintenance of on-premises and cloud IT Infrastructures Installing, configuring and maintaining relevant IT software and hardware including Desktops, Laptops, Thin Clients and Printers Championing new technology in the business and helingp train staff in IT best practice Creating and maintaining documentation to a high standard, relevant to the roles core responsibilities Supporting IT Project leads with project delivery as and when required What we're looking for in our IT Support Technician: Knowledge or experience managing an ADDS environment using RSAT for Windows Experience with Office 365 Exchange, Teams & SharePoint The ability to deploy PC's & Laptops on Windows 10/11 Pro Someone enthusiastic and keen to develop their IT knowledge A person with a high attention to detail and strong work ethic Excellent communication skills with the ability to relay information to users at all levels An analytical approach to problem solving Benefits our IT Support Technician will receive: Holidays rising to 25 days (after qualifying period) + public holidays Pension scheme Life assurance scheme Health cash plan Staff discount on Sealey and Dellonda products Free on-site parking If you are interested in becoming a IT Support Technician and you feel your skill sets match the above criteria then click ' apply ' now, we'd love to hear from you!
Apr 25, 2024
Full time
Here at Sealey, we are seeking to recruit an IT Support Technician to join our team based in Bury St Edmunds, Suffolk. You will join us on a full-time, permanent basis andin return, you will receive a competitive salary plus benefits. The Company Would you like to work for one of the UK's leading hand, power tool, and equipment distributors? Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors. Responsibilities as our IT Support Technician will include: Working as part of a team to deliver high quality support to internal staff remotely and in person Taking ownership of the purchasing & maintenance of all IT Assets Assisting with the maintenance of on-premises and cloud IT Infrastructures Installing, configuring and maintaining relevant IT software and hardware including Desktops, Laptops, Thin Clients and Printers Championing new technology in the business and helingp train staff in IT best practice Creating and maintaining documentation to a high standard, relevant to the roles core responsibilities Supporting IT Project leads with project delivery as and when required What we're looking for in our IT Support Technician: Knowledge or experience managing an ADDS environment using RSAT for Windows Experience with Office 365 Exchange, Teams & SharePoint The ability to deploy PC's & Laptops on Windows 10/11 Pro Someone enthusiastic and keen to develop their IT knowledge A person with a high attention to detail and strong work ethic Excellent communication skills with the ability to relay information to users at all levels An analytical approach to problem solving Benefits our IT Support Technician will receive: Holidays rising to 25 days (after qualifying period) + public holidays Pension scheme Life assurance scheme Health cash plan Staff discount on Sealey and Dellonda products Free on-site parking If you are interested in becoming a IT Support Technician and you feel your skill sets match the above criteria then click ' apply ' now, we'd love to hear from you!
Job Title: IT Hardware Engineer Job Location: Derby Role Description We are currently seeking a full-time on-site IT Hardware Support Technician based in Derby. As an IT hardware technician, you will be responsible for maintaining and supporting customer technology equipment and IT assets. Your duties will include installing, configuring, diagnosing, repairing, and upgrading equipment to ensure optimal performance. Additionally, you will troubleshoot problem areas promptly and accurately, providing comprehensive assistance as needed. Technical Support Requirements: Provide comprehensive multi-vendor OEM hardware support for various hardware and computer services, including servers, storage, PC/laptop, and UPS systems. Offer on-call support, either on-site or remotely via VPN connectivity, outside regular working hours on a rotational basis. Coordinate with vendor support to resolve problems and incidents efficiently. Schedule and perform preventative maintenance tasks during customer site visits. Conduct troubleshooting and performance tuning activities as required. Apply patches, updates, and upgrades to server hardware and compute systems. Generate necessary documentation and reports as per organizational requirements. Support activities during planned maintenance windows outside normal working hours. Execute IT hardware improvements, upgrades, and repairs. Install, configure, test, maintain, monitor, and troubleshoot end-user IT hardware, networked peripheral devices, and networking hardware products. Conduct on-site analysis, diagnosis, and resolution of complex IT hardware problems, recommending and implementing corrective solutions as necessary. Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks, and other responsibilities as needed. Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. Hands-on hardware troubleshooting experience. Ability to comprehend technical manuals, procedural documentation, and OEM guides. Capacity to conduct research on PC issues and products as necessary. Excellent interpersonal and relationship-building skills. Effective written and oral communication skills in English. Capability to present ideas in a user-friendly manner. Willingness to adapt and learn new skills as required. Self-motivated and proactive approach to tasks. Attention to detail and strong analytical/problem-solving abilities. Previous experience in customer-facing roles. Support of a diverse workplace environment. Proficiency in writing documentation and reports. Possession of a full driving license and access to a vehicle. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
Job Title: IT Hardware Engineer Job Location: Derby Role Description We are currently seeking a full-time on-site IT Hardware Support Technician based in Derby. As an IT hardware technician, you will be responsible for maintaining and supporting customer technology equipment and IT assets. Your duties will include installing, configuring, diagnosing, repairing, and upgrading equipment to ensure optimal performance. Additionally, you will troubleshoot problem areas promptly and accurately, providing comprehensive assistance as needed. Technical Support Requirements: Provide comprehensive multi-vendor OEM hardware support for various hardware and computer services, including servers, storage, PC/laptop, and UPS systems. Offer on-call support, either on-site or remotely via VPN connectivity, outside regular working hours on a rotational basis. Coordinate with vendor support to resolve problems and incidents efficiently. Schedule and perform preventative maintenance tasks during customer site visits. Conduct troubleshooting and performance tuning activities as required. Apply patches, updates, and upgrades to server hardware and compute systems. Generate necessary documentation and reports as per organizational requirements. Support activities during planned maintenance windows outside normal working hours. Execute IT hardware improvements, upgrades, and repairs. Install, configure, test, maintain, monitor, and troubleshoot end-user IT hardware, networked peripheral devices, and networking hardware products. Conduct on-site analysis, diagnosis, and resolution of complex IT hardware problems, recommending and implementing corrective solutions as necessary. Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks, and other responsibilities as needed. Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. Hands-on hardware troubleshooting experience. Ability to comprehend technical manuals, procedural documentation, and OEM guides. Capacity to conduct research on PC issues and products as necessary. Excellent interpersonal and relationship-building skills. Effective written and oral communication skills in English. Capability to present ideas in a user-friendly manner. Willingness to adapt and learn new skills as required. Self-motivated and proactive approach to tasks. Attention to detail and strong analytical/problem-solving abilities. Previous experience in customer-facing roles. Support of a diverse workplace environment. Proficiency in writing documentation and reports. Possession of a full driving license and access to a vehicle. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Safer Hand Solutions Ltd
Stoke-on-trent, Staffordshire
CAD Technician £24,000 - £28,000 Monday-Friday If you're confident using AutoCAD, have a passion for the creative and want to work within a project focused, design role - then keep reading. An enthusiastic CAD Technician is required for a local manufacturing company, offering innovative and bespoke fixed furniture designs on a national scale. Working in a dynamic and well-established team, the CAD Technician will have the full support of the wider CAD team with the ability to develop both within design and customer service. Work closely with customers to understand design requirements Prepare and produce documents and CAD layout drawings Assist customers and colleagues with technical support Manage and plan multiple projects Working on a project basis will require an organised and hardworking individual with a proficiency in AutoCAD or 2D CAD software. Experience of managing customers and projects. Understand deadlines with the capabilities of working towards final end dates Very high attention to detail and accuracy of work Confident communicator across written and verbal conversations Positive approach to problem solving and customer service Benefits Full support and development opportunities Quarterly reviews and pay appraisals Working within a strong CAD focused team Onsite parking This is an incredible opportunity for anyone looking to join a local Staffordshire business in a dynamic team with a great work/life balance. To find out more information, call Safer Hand Solutions and ask for Holly Goodwin, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you regarding any other suitable vacancies.
Apr 25, 2024
Full time
CAD Technician £24,000 - £28,000 Monday-Friday If you're confident using AutoCAD, have a passion for the creative and want to work within a project focused, design role - then keep reading. An enthusiastic CAD Technician is required for a local manufacturing company, offering innovative and bespoke fixed furniture designs on a national scale. Working in a dynamic and well-established team, the CAD Technician will have the full support of the wider CAD team with the ability to develop both within design and customer service. Work closely with customers to understand design requirements Prepare and produce documents and CAD layout drawings Assist customers and colleagues with technical support Manage and plan multiple projects Working on a project basis will require an organised and hardworking individual with a proficiency in AutoCAD or 2D CAD software. Experience of managing customers and projects. Understand deadlines with the capabilities of working towards final end dates Very high attention to detail and accuracy of work Confident communicator across written and verbal conversations Positive approach to problem solving and customer service Benefits Full support and development opportunities Quarterly reviews and pay appraisals Working within a strong CAD focused team Onsite parking This is an incredible opportunity for anyone looking to join a local Staffordshire business in a dynamic team with a great work/life balance. To find out more information, call Safer Hand Solutions and ask for Holly Goodwin, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you regarding any other suitable vacancies.
Job Title: Field Support Technician - (Leeds, £40,000) An excellent opportunity has arisen for a Field Support Technician to join a well-established IT company. The successful candidate will be based in Leeds and will be expected to travel to other sites across Yorkshire. The primary purpose of the role is to provide technical support to the company's clients. This includes troubleshooting, resolving technical and software queries, and providing on-site training and support. The ideal candidate will have a strong technical background in IT. Responsibilities: Troubleshoot and resolve technical and software queriesProvide on-site training and supportInstall and configure softwareEnsure compliance with policies and proceduresMonitor system performanceProvide technical advice to customersMaintain accurate records of customer interactionsEnsure customer satisfaction Skills & Experience Required: Strong technical background in ITExcellent communication and problem-solving skillsAbility to work independentlyProficient in computer software applicationsGood organisational and time management skillsAbility to work under pressureExperience with Windows Operating systems and environments Experience with Linux would be beneficial If you are interested in this role and feel you have the necessary skills and experience to be successful, then please apply for immediate consideration and interview. For further information about the role please contact us. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
Job Title: Field Support Technician - (Leeds, £40,000) An excellent opportunity has arisen for a Field Support Technician to join a well-established IT company. The successful candidate will be based in Leeds and will be expected to travel to other sites across Yorkshire. The primary purpose of the role is to provide technical support to the company's clients. This includes troubleshooting, resolving technical and software queries, and providing on-site training and support. The ideal candidate will have a strong technical background in IT. Responsibilities: Troubleshoot and resolve technical and software queriesProvide on-site training and supportInstall and configure softwareEnsure compliance with policies and proceduresMonitor system performanceProvide technical advice to customersMaintain accurate records of customer interactionsEnsure customer satisfaction Skills & Experience Required: Strong technical background in ITExcellent communication and problem-solving skillsAbility to work independentlyProficient in computer software applicationsGood organisational and time management skillsAbility to work under pressureExperience with Windows Operating systems and environments Experience with Linux would be beneficial If you are interested in this role and feel you have the necessary skills and experience to be successful, then please apply for immediate consideration and interview. For further information about the role please contact us. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.