Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
D365FO Finance System Analyst - London - c£55k Nigel Frank are representing an internationally recognised organisation who are looking for a D365FO Finance System Analyst. This is a brilliant opportunity for an enthusiastic Finance System Analyst who is looking to support a freshly implemented D365FO system. The role also involves a mixture of responsibilities including business analysis and change management, offering a great platform to unlock your full potential and learn a diverse skill set. The role offers a home based working model with the opportunity to go into the office, if desired. Role & Responsibilities Provide 1st to 3rd line support on D365FO. Work collaboratively with business stakeholders to understand and document business requirements. Assist in the design of solutions in conjunction with our technical partners. Ensure operational risks are identified, reported, and corrected in an accurate & timely manner Skills & Qualifications Good Knowledge of D365 Finance modules and functional capabilities Ability to build strong relationships required for liaising with internal and external stakeholders Knowledge of Change Process delivery methods and frameworks including business analysis methods Candidates must reside in the UK with the right to work. To discuss this brilliant opportunity in more detail, please contact Selina Celebidachi by phone on or send your most up to date CV to I am keen to speak to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 F&O/ AX market, please get in contact with me ASAP.
Apr 30, 2024
Full time
D365FO Finance System Analyst - London - c£55k Nigel Frank are representing an internationally recognised organisation who are looking for a D365FO Finance System Analyst. This is a brilliant opportunity for an enthusiastic Finance System Analyst who is looking to support a freshly implemented D365FO system. The role also involves a mixture of responsibilities including business analysis and change management, offering a great platform to unlock your full potential and learn a diverse skill set. The role offers a home based working model with the opportunity to go into the office, if desired. Role & Responsibilities Provide 1st to 3rd line support on D365FO. Work collaboratively with business stakeholders to understand and document business requirements. Assist in the design of solutions in conjunction with our technical partners. Ensure operational risks are identified, reported, and corrected in an accurate & timely manner Skills & Qualifications Good Knowledge of D365 Finance modules and functional capabilities Ability to build strong relationships required for liaising with internal and external stakeholders Knowledge of Change Process delivery methods and frameworks including business analysis methods Candidates must reside in the UK with the right to work. To discuss this brilliant opportunity in more detail, please contact Selina Celebidachi by phone on or send your most up to date CV to I am keen to speak to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 F&O/ AX market, please get in contact with me ASAP.
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 30, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Support Engineer, Support Analyst, 2nd Line, Desktop Support, COR5678 My client, a pioneering start-up organisation within the AgriTech industry are in urgent need of a 2nd Line Support Engineer / Support Analyst to join their team at an exciting time. This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a "can-do" attitude!Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users across two sites. Working with the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues - predominantly desktop - whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work. The Company This pioneering start-up have developed a range of powerful platforms, that when used in conjunction with artificial intelligence, enable the discovery of new herbicides. This Oxford University spin-out company are already making waves in the AgriTech industry and with an enormous amount of financial backing are set to expand rapidly over the next 12 months! Benefits 25 days holiday Matched pension contribution Onsite parking What's required of the Support Engineer? Whilst the ability to work autonomously to provide a highly-personable and effective service is key, the Support Analyst / Support Engineer should have the following: Solid 1st and 2nd line Desktop Support experience Microsoft 365, Windows 10 and SharePoint experience Experience of setting up and supporting new starters Any experience of working with an MSP/3rd party support provider would be an advantage What Next? If you have any questions or would simply welcome a chat about this Support Engineer, Support Analyst position and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now. Support Engineer, Support Analyst, 2nd Line, Desktop Support Corriculo Ltd acts as an employment agency and an employment business.
Apr 30, 2024
Full time
Support Engineer, Support Analyst, 2nd Line, Desktop Support, COR5678 My client, a pioneering start-up organisation within the AgriTech industry are in urgent need of a 2nd Line Support Engineer / Support Analyst to join their team at an exciting time. This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a "can-do" attitude!Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users across two sites. Working with the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues - predominantly desktop - whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work. The Company This pioneering start-up have developed a range of powerful platforms, that when used in conjunction with artificial intelligence, enable the discovery of new herbicides. This Oxford University spin-out company are already making waves in the AgriTech industry and with an enormous amount of financial backing are set to expand rapidly over the next 12 months! Benefits 25 days holiday Matched pension contribution Onsite parking What's required of the Support Engineer? Whilst the ability to work autonomously to provide a highly-personable and effective service is key, the Support Analyst / Support Engineer should have the following: Solid 1st and 2nd line Desktop Support experience Microsoft 365, Windows 10 and SharePoint experience Experience of setting up and supporting new starters Any experience of working with an MSP/3rd party support provider would be an advantage What Next? If you have any questions or would simply welcome a chat about this Support Engineer, Support Analyst position and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now. Support Engineer, Support Analyst, 2nd Line, Desktop Support Corriculo Ltd acts as an employment agency and an employment business.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 30, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
First Line Support & Data Analyst My client a B2B Wholesale company are looking to welcome an IT Analyst into their IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: First Line IT Support & Data Analyst Salary: up to 26,000 DOE Location: Birmingham Daily Responsibilities: You will serve as the primary contact for customer inquiries and stock information. As a member of the Advisory team, you must possess the ability to work both independently and cooperatively to uphold exceptional service standards. Responsibilities include cultivating relationships with customers, delivering outstanding service, and aligning with both customer and management needs. Proficiency in IT is necessary as various systems are utilized to ensure accurate part advice and ordering. This position is entry-level with comprehensive training provided. Receive guidance from a designated coach/mentor to enhance their understanding of parts and internal systems. Maintaining Microsoft Office and Exchange 365. Supporting business applications such as ERP and web solutions. Providing support to users on Word, Exchange, Outlook. Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, Data Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Apr 30, 2024
Full time
First Line Support & Data Analyst My client a B2B Wholesale company are looking to welcome an IT Analyst into their IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: First Line IT Support & Data Analyst Salary: up to 26,000 DOE Location: Birmingham Daily Responsibilities: You will serve as the primary contact for customer inquiries and stock information. As a member of the Advisory team, you must possess the ability to work both independently and cooperatively to uphold exceptional service standards. Responsibilities include cultivating relationships with customers, delivering outstanding service, and aligning with both customer and management needs. Proficiency in IT is necessary as various systems are utilized to ensure accurate part advice and ordering. This position is entry-level with comprehensive training provided. Receive guidance from a designated coach/mentor to enhance their understanding of parts and internal systems. Maintaining Microsoft Office and Exchange 365. Supporting business applications such as ERP and web solutions. Providing support to users on Word, Exchange, Outlook. Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, Data Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
Apr 30, 2024
Full time
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
Apr 30, 2024
Full time
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 30, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Macildowie Recruitment and Retention
Tamworth, Staffordshire
1st Line Support Analyst Location: Tamworth/Hybrid - 2/3 days a week from home Salary & Benefits: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications Hours: Monday to Friday (flexible start and end times) Overview: Working for a highly successful MS Gold Partner IT Managed Services company, the 1st Line Support Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support. With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below. This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available. This company takes the development of their 1st Line Support Analyst so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you've completed them. Responsibilities: Providing a first response via telephone and remote support to clients Managing your own call queue within specified SLAs Resolving technical issues for clients Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage The Team: Working as part of a large dedicated team Reporting to the Head of Service Delivery through the Helpdesk Manager Essential Experience: Active Directory (managing user accounts within AD) Group Policies (what are they, how they are enforced) MS Exchange (management of user accounts, 'how do I' support advice, access requests) MS Office ('how do I' support advice, basic trouble shooting) Terminal Server (trouble shooting connection issue) Experience within a technical support customer led IT helpdesk Desirable: Windows Server Knowledge of application support Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Qualifications allowance payable upon successful completion of funded accreditations Overtime allowance Tamworth, Sutton Coldfield, Burton Upon Trent, Lichfield, Hinckley, Swadlincote, Coalville, Nuneaton, Brownhills, Walsall, Erdington, Burntwood, Birmingham, West Midlands, Warwickshire, Staffordshire, Leicestershire This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 30, 2024
Full time
1st Line Support Analyst Location: Tamworth/Hybrid - 2/3 days a week from home Salary & Benefits: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications Hours: Monday to Friday (flexible start and end times) Overview: Working for a highly successful MS Gold Partner IT Managed Services company, the 1st Line Support Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support. With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below. This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available. This company takes the development of their 1st Line Support Analyst so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you've completed them. Responsibilities: Providing a first response via telephone and remote support to clients Managing your own call queue within specified SLAs Resolving technical issues for clients Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage The Team: Working as part of a large dedicated team Reporting to the Head of Service Delivery through the Helpdesk Manager Essential Experience: Active Directory (managing user accounts within AD) Group Policies (what are they, how they are enforced) MS Exchange (management of user accounts, 'how do I' support advice, access requests) MS Office ('how do I' support advice, basic trouble shooting) Terminal Server (trouble shooting connection issue) Experience within a technical support customer led IT helpdesk Desirable: Windows Server Knowledge of application support Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Qualifications allowance payable upon successful completion of funded accreditations Overtime allowance Tamworth, Sutton Coldfield, Burton Upon Trent, Lichfield, Hinckley, Swadlincote, Coalville, Nuneaton, Brownhills, Walsall, Erdington, Burntwood, Birmingham, West Midlands, Warwickshire, Staffordshire, Leicestershire This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 30, 2024
Full time
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Desktop IT Support Analyst (macOS-focused) Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification. This role provides 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department. Responsibilities: Provide company-wide 1st/2nd line IT support Log and track using the Helpdesk ticketing system and resolve promptly or escalate as required Assist in project work Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist - proactive and helpful Assist with laptops, AV systems, and meeting rooms Set up new starters and do onboarding Configure and deploy devices and phones Microsoft Office 365, Dropbox, Google Suite, Adobe Creative Suite, Jamf and conferencing systems Conduct IT inductions, participate in staff training sessions, and create user guides. Assist with the installation of new hardware and software Provide support for printers and scanners, liaising with suppliers for repairs and maintenance. Office moves when happening Monitor meeting rooms and printers and report any technical issues to the supplier. Coordinate computer repairs, and manage deliveries and collections. Cycle laptops and assets in line with new staff. Implement changes and requests from the Head of IT or System Administrator Administer user accounts and licenses. Perform off-boarding processes for leavers and work with HR to collect devices back from leavers. Assist with admin and maintenance activities. Perform general IT support tasks. Undertake and implement basic security. Process administrative tasks for the team. Appetite to grow and learn. Ability to operate calmly under pressure. Ability to operate as an individual Can-do attitude Ideally you have: Minimum of 1 year of IT Support experience, preferably in a creative agency or equivalent qualification Proficiency in Mac OS, Windows 10, Microsoft Office applications (versions 2016 and above), experience with administration of Exchange Online and Office 365 apps highly desirable Familiarity with remote support tools such as TeamViewer, Splashtop, Apple Remote Desktop, and Microsoft Remote Desktop Experience supporting Microsoft Teams, Zoom, Webex, Google Meet Knowledge of Dropbox Enterprise, OneDrive, and Google Drive Recent technical working knowledge of some or all of the following: Mac OS, Windows 10, Windows Server 2012/2016, Microsoft Office 2016, Crowdstrike or similar AV products, Active Directory User and Computer administration, basic network troubleshooting, WiFi, iPhone/iPad/Android, Citrix/Remote Desktop, VOIP telephone systems administration Experience with MDM systems and mobile device deployment, such as Microsoft InTune and Jamf Extensive benefits package Eligo Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Desktop IT Support Analyst (macOS-focused) Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification. This role provides 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department. Responsibilities: Provide company-wide 1st/2nd line IT support Log and track using the Helpdesk ticketing system and resolve promptly or escalate as required Assist in project work Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist - proactive and helpful Assist with laptops, AV systems, and meeting rooms Set up new starters and do onboarding Configure and deploy devices and phones Microsoft Office 365, Dropbox, Google Suite, Adobe Creative Suite, Jamf and conferencing systems Conduct IT inductions, participate in staff training sessions, and create user guides. Assist with the installation of new hardware and software Provide support for printers and scanners, liaising with suppliers for repairs and maintenance. Office moves when happening Monitor meeting rooms and printers and report any technical issues to the supplier. Coordinate computer repairs, and manage deliveries and collections. Cycle laptops and assets in line with new staff. Implement changes and requests from the Head of IT or System Administrator Administer user accounts and licenses. Perform off-boarding processes for leavers and work with HR to collect devices back from leavers. Assist with admin and maintenance activities. Perform general IT support tasks. Undertake and implement basic security. Process administrative tasks for the team. Appetite to grow and learn. Ability to operate calmly under pressure. Ability to operate as an individual Can-do attitude Ideally you have: Minimum of 1 year of IT Support experience, preferably in a creative agency or equivalent qualification Proficiency in Mac OS, Windows 10, Microsoft Office applications (versions 2016 and above), experience with administration of Exchange Online and Office 365 apps highly desirable Familiarity with remote support tools such as TeamViewer, Splashtop, Apple Remote Desktop, and Microsoft Remote Desktop Experience supporting Microsoft Teams, Zoom, Webex, Google Meet Knowledge of Dropbox Enterprise, OneDrive, and Google Drive Recent technical working knowledge of some or all of the following: Mac OS, Windows 10, Windows Server 2012/2016, Microsoft Office 2016, Crowdstrike or similar AV products, Active Directory User and Computer administration, basic network troubleshooting, WiFi, iPhone/iPad/Android, Citrix/Remote Desktop, VOIP telephone systems administration Experience with MDM systems and mobile device deployment, such as Microsoft InTune and Jamf Extensive benefits package Eligo Recruitment is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank s systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Apr 30, 2024
Full time
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank s systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
We are seeking a motivated Application Support Analyst for our client based in Glasgow City Centre. This role offers a hybrid work model, providing flexibility for the ideal candidate. As an Application Support Analyst, you will be responsible for providing 1st and 2nd line support for enterprise print and document server applications for a varied client base throughout the UK. Application Support Analyst Glasgow/Hybrid 25,000 - 30,000 Day-to-Day: Respond to tickets delivered to the service desk within SLA requirements. Perform initial troubleshooting steps including investigating server, networking, and database errors. Analyse log files and escalate to level 3 where appropriate. Document troubleshooting steps, solutions, and best practices to contribute to the knowledge base and improve support efficiency. Skill Set: SQL Server and SQL Scripting Microsoft Server Networking Print Servers and Printers Experience with Enterprise Print Management products Benefits: 28 days paid annual leave Pension scheme Professional development opportunities Collaborative work environment Hybrid work model - only 1 day a week in office required If you're interested in applying or would like to hear more, then hit apply now. For inquiries, feel free to reach out to us at 0141. 674. 8511 or or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
We are seeking a motivated Application Support Analyst for our client based in Glasgow City Centre. This role offers a hybrid work model, providing flexibility for the ideal candidate. As an Application Support Analyst, you will be responsible for providing 1st and 2nd line support for enterprise print and document server applications for a varied client base throughout the UK. Application Support Analyst Glasgow/Hybrid 25,000 - 30,000 Day-to-Day: Respond to tickets delivered to the service desk within SLA requirements. Perform initial troubleshooting steps including investigating server, networking, and database errors. Analyse log files and escalate to level 3 where appropriate. Document troubleshooting steps, solutions, and best practices to contribute to the knowledge base and improve support efficiency. Skill Set: SQL Server and SQL Scripting Microsoft Server Networking Print Servers and Printers Experience with Enterprise Print Management products Benefits: 28 days paid annual leave Pension scheme Professional development opportunities Collaborative work environment Hybrid work model - only 1 day a week in office required If you're interested in applying or would like to hear more, then hit apply now. For inquiries, feel free to reach out to us at 0141. 674. 8511 or or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to 25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Apr 30, 2024
Full time
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to 25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
An award-winning business is looking for an enthusiastic IT Service & Support Analyst to join their experienced team based in Grimsby. Working in a fast-paced environment, to support a large number of end users, you will earn up to 28,000, alongside a competitive benefits package including life assurance and 33 days holiday. This role is easily accessible from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, Hull and surrounding areas. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required. As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for improvements Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs Escalate serious or recurring issues to the management team to ensure minimum impact to the business To be successful in the role of IT Service & Support Lead, you will have the following skills and experience: A strong focus on customer service, and excellent communication skills A proactive mindset, and effective problem-solving skills A passion for IT and technology, and a strong desire to learn continuously Strong attention to detail, and a methodical approach to solving problems Experience in a similar role is essential If you are an IT Administrator, IT Helpdesk Engineer, IT Technician, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Support role, click apply now, or get in touch today for a confidential conversation.
Apr 30, 2024
Full time
An award-winning business is looking for an enthusiastic IT Service & Support Analyst to join their experienced team based in Grimsby. Working in a fast-paced environment, to support a large number of end users, you will earn up to 28,000, alongside a competitive benefits package including life assurance and 33 days holiday. This role is easily accessible from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, Hull and surrounding areas. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required. As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for improvements Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs Escalate serious or recurring issues to the management team to ensure minimum impact to the business To be successful in the role of IT Service & Support Lead, you will have the following skills and experience: A strong focus on customer service, and excellent communication skills A proactive mindset, and effective problem-solving skills A passion for IT and technology, and a strong desire to learn continuously Strong attention to detail, and a methodical approach to solving problems Experience in a similar role is essential If you are an IT Administrator, IT Helpdesk Engineer, IT Technician, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Support role, click apply now, or get in touch today for a confidential conversation.
JB275: IT Systems Analyst Location: Laindon Salary: Competitive DOE Overview: First Military Recruitment are currently seeking an IT Systems Analyst on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the IT Systems Analyst: Provide systems and support for customer OT (Operational Technology) IT requirements. Research, develop and implement robust IT systems to support customer OT. Assist with the development and implementation of the SQL database required for customer OT. Support other departments with customer OT issues and specialised applications. Maintain specification and configuration records of OT implementations. Interact and support customers when required. Support with protocol testing of customer OT. Generate IT procedures to support customer OT. Provide 2nd line support for users to ensure they can continue with their daily tasks. Respond to support requests. Assist users with application operations. Assist with 1st line support issues when required. Connect with 3rd party service providers. Ensure routine assignments are completed. Maintain asset records. Review process performance. Generate IT process procedures. Assist with the physical side of operations. Be prepared to work outside office hours. Attend team meetings. Communicate any ideas or concerns. Assist with strategic decision making. Assist with process development. Keep department areas clean and tidy. Ensure the IT inventory is organised. Skills and Qualifications for the IT Systems Analyst: Knowledge of computer network components and their functions. Administrative knowledge of Microsoft Windows 10 client OS. Experience with Microsoft Office applications. Experiences working with Windows servers, active directory and Microsoft 365 infrastructure. Good knowledge of hypervisors, virtual storage area networks and failover clustering. Experience operating Microsoft Business Central would be beneficial. An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent. Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors. The successful candidate will have access to various development resources to build on their current IT skills and experience. In addition, the candidate should demonstrate the following: Advanced fault-finding and problem-solving. Installationdministration of Windows operating system and applications. Proficient with operating Microsoft Office applications. Good documentation and record-keeping. Data inputting. Lifting equipment. Manual labour. On-premises working. Operating equipment assigned and used by other people. Operating multiple VDU and peripherals. Remote working. Travelling aboard. Using telecommunication services and equipment. Working at heights. Working in confined spaces. Working with cables. Working with electrical equipment. Location: Laindon Salary: Competitive DOE
Apr 30, 2024
Full time
JB275: IT Systems Analyst Location: Laindon Salary: Competitive DOE Overview: First Military Recruitment are currently seeking an IT Systems Analyst on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the IT Systems Analyst: Provide systems and support for customer OT (Operational Technology) IT requirements. Research, develop and implement robust IT systems to support customer OT. Assist with the development and implementation of the SQL database required for customer OT. Support other departments with customer OT issues and specialised applications. Maintain specification and configuration records of OT implementations. Interact and support customers when required. Support with protocol testing of customer OT. Generate IT procedures to support customer OT. Provide 2nd line support for users to ensure they can continue with their daily tasks. Respond to support requests. Assist users with application operations. Assist with 1st line support issues when required. Connect with 3rd party service providers. Ensure routine assignments are completed. Maintain asset records. Review process performance. Generate IT process procedures. Assist with the physical side of operations. Be prepared to work outside office hours. Attend team meetings. Communicate any ideas or concerns. Assist with strategic decision making. Assist with process development. Keep department areas clean and tidy. Ensure the IT inventory is organised. Skills and Qualifications for the IT Systems Analyst: Knowledge of computer network components and their functions. Administrative knowledge of Microsoft Windows 10 client OS. Experience with Microsoft Office applications. Experiences working with Windows servers, active directory and Microsoft 365 infrastructure. Good knowledge of hypervisors, virtual storage area networks and failover clustering. Experience operating Microsoft Business Central would be beneficial. An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent. Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors. The successful candidate will have access to various development resources to build on their current IT skills and experience. In addition, the candidate should demonstrate the following: Advanced fault-finding and problem-solving. Installationdministration of Windows operating system and applications. Proficient with operating Microsoft Office applications. Good documentation and record-keeping. Data inputting. Lifting equipment. Manual labour. On-premises working. Operating equipment assigned and used by other people. Operating multiple VDU and peripherals. Remote working. Travelling aboard. Using telecommunication services and equipment. Working at heights. Working in confined spaces. Working with cables. Working with electrical equipment. Location: Laindon Salary: Competitive DOE
IT Systems Analyst Basildon, Essex Full time, permanent Mon Friday Days Our Essex based client is a specialist machinery manufacturer employing approximately 70 staff at their purpose built design, engineering and office building near Basildon. The basic equipment is made abroad and is then shipped over for final assembly, adding controls and ancillary equipment before being tested and shipped to the customer All panel building, wiring and PLC programming is done on site and various other departments specialise in pneumatics, mechanical systems, machining, machine assembly, commissioning and documentation. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. Experience Knowledge of computer, network components and their functions Administrative knowledge of Microsoft Windows 10 client OS Experience with Microsoft Office applications Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure Good knowledge of hypervisors, virtual storage area networks, and failover clustering Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors Role Responsibilities Provide systems and support for customer OT (Operational Technology) IT requirements: Research, develop, and implement robust IT systems to support customer OT Assist with the development and implementation of the SQL database required for customer OT Support other departments with customer OT issues and specialised applications Maintain specification and configuration records of OT implementations Interact and support customers when required Support with protocol testing of customer OT Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: Respond to support requests Assist users with application operations Resolve 2nd line support issues Assist with 1st line support issues when required Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: Ensure routine assignments are completed, Maintain asset records, Review process performance, Generate IT process procedures Assist with the implementation and development of IT resources: Assist with the physical side of operations, Be prepared to work outside office hours, Research new technologies to align with company objectives Participate and engage with IT team interactions and contribute to the group effort: Attend team meetings, Communicate any ideas or concerns, Assist with strategic decision making, Assist with process development Assist with encouraging a healthy environment for the IT department: Keep department areas clean and tidy, Ensure the IT inventory is organised,
Apr 30, 2024
Full time
IT Systems Analyst Basildon, Essex Full time, permanent Mon Friday Days Our Essex based client is a specialist machinery manufacturer employing approximately 70 staff at their purpose built design, engineering and office building near Basildon. The basic equipment is made abroad and is then shipped over for final assembly, adding controls and ancillary equipment before being tested and shipped to the customer All panel building, wiring and PLC programming is done on site and various other departments specialise in pneumatics, mechanical systems, machining, machine assembly, commissioning and documentation. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. Experience Knowledge of computer, network components and their functions Administrative knowledge of Microsoft Windows 10 client OS Experience with Microsoft Office applications Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure Good knowledge of hypervisors, virtual storage area networks, and failover clustering Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors Role Responsibilities Provide systems and support for customer OT (Operational Technology) IT requirements: Research, develop, and implement robust IT systems to support customer OT Assist with the development and implementation of the SQL database required for customer OT Support other departments with customer OT issues and specialised applications Maintain specification and configuration records of OT implementations Interact and support customers when required Support with protocol testing of customer OT Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: Respond to support requests Assist users with application operations Resolve 2nd line support issues Assist with 1st line support issues when required Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: Ensure routine assignments are completed, Maintain asset records, Review process performance, Generate IT process procedures Assist with the implementation and development of IT resources: Assist with the physical side of operations, Be prepared to work outside office hours, Research new technologies to align with company objectives Participate and engage with IT team interactions and contribute to the group effort: Attend team meetings, Communicate any ideas or concerns, Assist with strategic decision making, Assist with process development Assist with encouraging a healthy environment for the IT department: Keep department areas clean and tidy, Ensure the IT inventory is organised,