Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We're looking for software architects with broad technical knowledge, full life-cycle project experience and excellent communication skills to bridge the gap between client and engineering teams. How should our application architecture change and what supporting infrastructure do I need as we migrate to the Cloud? How do we maintain conceptual integrity of our product design as it rapidly evolves? How can we quickly deliver the robust legacy system interfaces needed by our Agile development teams? What do I need to do to integrate data science models into our production business processes and unlock the value of our data? These are the types of questions that you'll be asked by our clients, your colleagues and yourself at BJSS. BJSS has developed some of the most demanding systems around using the latest technologies and techniques - from the messaging hub that integrates the whole of the NHS, to an application that uses a leading-edge AWS technology stack to underpin a great UX visualising the flightpaths of every plane in the world - as well as analysing huge quantities of data to improve fuel efficiency, reducing costs and environmental impact. Our architects have always been at the centre of our engagements, managing technical risk and creating real business value. About You As one of our Architects, you will use your broad technical knowledge, full lifecycle project experience and excellent communication skills to bridge the gap between client and internal delivery managers, enterprise architects, operations teams, UX consultants and developers. You'll be comfortable evaluating a new Open Source technology in a rapid technical spike, presenting to a CIO on a package selection, or working with a technical tester and a support desk engineer to debug a time-critical P1 issue. As a technical authority, you lead by example and inspire delivery teams to create great software products that demonstrate the art of the possible. You mentor developers to ensure they see the wider picture and meet our exacting standards, while acknowledging the deep experience they bring from spending hours a day working on a codebase. You have energy and a pragmatic, delivery-focused attitude that wins the respect of those around you and makes you a trusted technical advisor. You're willing to be hands-on when you need to be. You balance innovation and intellectual rigour with realism. You love technology and want to keep on learning. You're genuinely interested in understanding the challenges your users face and how you can help them. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Apr 16, 2024
Full time
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We're looking for software architects with broad technical knowledge, full life-cycle project experience and excellent communication skills to bridge the gap between client and engineering teams. How should our application architecture change and what supporting infrastructure do I need as we migrate to the Cloud? How do we maintain conceptual integrity of our product design as it rapidly evolves? How can we quickly deliver the robust legacy system interfaces needed by our Agile development teams? What do I need to do to integrate data science models into our production business processes and unlock the value of our data? These are the types of questions that you'll be asked by our clients, your colleagues and yourself at BJSS. BJSS has developed some of the most demanding systems around using the latest technologies and techniques - from the messaging hub that integrates the whole of the NHS, to an application that uses a leading-edge AWS technology stack to underpin a great UX visualising the flightpaths of every plane in the world - as well as analysing huge quantities of data to improve fuel efficiency, reducing costs and environmental impact. Our architects have always been at the centre of our engagements, managing technical risk and creating real business value. About You As one of our Architects, you will use your broad technical knowledge, full lifecycle project experience and excellent communication skills to bridge the gap between client and internal delivery managers, enterprise architects, operations teams, UX consultants and developers. You'll be comfortable evaluating a new Open Source technology in a rapid technical spike, presenting to a CIO on a package selection, or working with a technical tester and a support desk engineer to debug a time-critical P1 issue. As a technical authority, you lead by example and inspire delivery teams to create great software products that demonstrate the art of the possible. You mentor developers to ensure they see the wider picture and meet our exacting standards, while acknowledging the deep experience they bring from spending hours a day working on a codebase. You have energy and a pragmatic, delivery-focused attitude that wins the respect of those around you and makes you a trusted technical advisor. You're willing to be hands-on when you need to be. You balance innovation and intellectual rigour with realism. You love technology and want to keep on learning. You're genuinely interested in understanding the challenges your users face and how you can help them. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We're looking for software architects with broad technical knowledge, full life-cycle project experience and excellent communication skills to bridge the gap between client and engineering teams. How should our application architecture change and what supporting infrastructure do I need as we migrate to the Cloud? How do we maintain conceptual integrity of our product design as it rapidly evolves? How can we quickly deliver the robust legacy system interfaces needed by our Agile development teams? What do I need to do to integrate data science models into our production business processes and unlock the value of our data? These are the types of questions that you'll be asked by our clients, your colleagues and yourself at BJSS. BJSS has developed some of the most demanding systems around using the latest technologies and techniques - from the messaging hub that integrates the whole of the NHS, to an application that uses a leading-edge AWS technology stack to underpin a great UX visualising the flightpaths of every plane in the world - as well as analysing huge quantities of data to improve fuel efficiency, reducing costs and environmental impact. Our architects have always been at the centre of our engagements, managing technical risk and creating real business value. About You As one of our Architects, you will use your broad technical knowledge, full lifecycle project experience and excellent communication skills to bridge the gap between client and internal delivery managers, enterprise architects, operations teams, UX consultants and developers. You'll be comfortable evaluating a new Open Source technology in a rapid technical spike, presenting to a CIO on a package selection, or working with a technical tester and a support desk engineer to debug a time-critical P1 issue. As a technical authority, you lead by example and inspire delivery teams to create great software products that demonstrate the art of the possible. You mentor developers to ensure they see the wider picture and meet our exacting standards, while acknowledging the deep experience they bring from spending hours a day working on a codebase. You have energy and a pragmatic, delivery-focused attitude that wins the respect of those around you and makes you a trusted technical advisor. You're willing to be hands-on when you need to be. You balance innovation and intellectual rigour with realism. You love technology and want to keep on learning. You're genuinely interested in understanding the challenges your users face and how you can help them. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Apr 16, 2024
Full time
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We're looking for software architects with broad technical knowledge, full life-cycle project experience and excellent communication skills to bridge the gap between client and engineering teams. How should our application architecture change and what supporting infrastructure do I need as we migrate to the Cloud? How do we maintain conceptual integrity of our product design as it rapidly evolves? How can we quickly deliver the robust legacy system interfaces needed by our Agile development teams? What do I need to do to integrate data science models into our production business processes and unlock the value of our data? These are the types of questions that you'll be asked by our clients, your colleagues and yourself at BJSS. BJSS has developed some of the most demanding systems around using the latest technologies and techniques - from the messaging hub that integrates the whole of the NHS, to an application that uses a leading-edge AWS technology stack to underpin a great UX visualising the flightpaths of every plane in the world - as well as analysing huge quantities of data to improve fuel efficiency, reducing costs and environmental impact. Our architects have always been at the centre of our engagements, managing technical risk and creating real business value. About You As one of our Architects, you will use your broad technical knowledge, full lifecycle project experience and excellent communication skills to bridge the gap between client and internal delivery managers, enterprise architects, operations teams, UX consultants and developers. You'll be comfortable evaluating a new Open Source technology in a rapid technical spike, presenting to a CIO on a package selection, or working with a technical tester and a support desk engineer to debug a time-critical P1 issue. As a technical authority, you lead by example and inspire delivery teams to create great software products that demonstrate the art of the possible. You mentor developers to ensure they see the wider picture and meet our exacting standards, while acknowledging the deep experience they bring from spending hours a day working on a codebase. You have energy and a pragmatic, delivery-focused attitude that wins the respect of those around you and makes you a trusted technical advisor. You're willing to be hands-on when you need to be. You balance innovation and intellectual rigour with realism. You love technology and want to keep on learning. You're genuinely interested in understanding the challenges your users face and how you can help them. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We're looking for software architects with broad technical knowledge, full life-cycle project experience and excellent communication skills to bridge the gap between client and engineering teams. How should our application architecture change and what supporting infrastructure do I need as we migrate to the Cloud? How do we maintain conceptual integrity of our product design as it rapidly evolves? How can we quickly deliver the robust legacy system interfaces needed by our Agile development teams? What do I need to do to integrate data science models into our production business processes and unlock the value of our data? These are the types of questions that you'll be asked by our clients, your colleagues and yourself at BJSS. BJSS has developed some of the most demanding systems around using the latest technologies and techniques - from the messaging hub that integrates the whole of the NHS, to an application that uses a leading-edge AWS technology stack to underpin a great UX visualising the flightpaths of every plane in the world - as well as analysing huge quantities of data to improve fuel efficiency, reducing costs and environmental impact. Our architects have always been at the centre of our engagements, managing technical risk and creating real business value. About You As one of our Architects, you will use your broad technical knowledge, full lifecycle project experience and excellent communication skills to bridge the gap between client and internal delivery managers, enterprise architects, operations teams, UX consultants and developers. You'll be comfortable evaluating a new Open Source technology in a rapid technical spike, presenting to a CIO on a package selection, or working with a technical tester and a support desk engineer to debug a time-critical P1 issue. As a technical authority, you lead by example and inspire delivery teams to create great software products that demonstrate the art of the possible. You mentor developers to ensure they see the wider picture and meet our exacting standards, while acknowledging the deep experience they bring from spending hours a day working on a codebase. You have energy and a pragmatic, delivery-focused attitude that wins the respect of those around you and makes you a trusted technical advisor. You're willing to be hands-on when you need to be. You balance innovation and intellectual rigour with realism. You love technology and want to keep on learning. You're genuinely interested in understanding the challenges your users face and how you can help them. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Apr 16, 2024
Full time
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We're looking for software architects with broad technical knowledge, full life-cycle project experience and excellent communication skills to bridge the gap between client and engineering teams. How should our application architecture change and what supporting infrastructure do I need as we migrate to the Cloud? How do we maintain conceptual integrity of our product design as it rapidly evolves? How can we quickly deliver the robust legacy system interfaces needed by our Agile development teams? What do I need to do to integrate data science models into our production business processes and unlock the value of our data? These are the types of questions that you'll be asked by our clients, your colleagues and yourself at BJSS. BJSS has developed some of the most demanding systems around using the latest technologies and techniques - from the messaging hub that integrates the whole of the NHS, to an application that uses a leading-edge AWS technology stack to underpin a great UX visualising the flightpaths of every plane in the world - as well as analysing huge quantities of data to improve fuel efficiency, reducing costs and environmental impact. Our architects have always been at the centre of our engagements, managing technical risk and creating real business value. About You As one of our Architects, you will use your broad technical knowledge, full lifecycle project experience and excellent communication skills to bridge the gap between client and internal delivery managers, enterprise architects, operations teams, UX consultants and developers. You'll be comfortable evaluating a new Open Source technology in a rapid technical spike, presenting to a CIO on a package selection, or working with a technical tester and a support desk engineer to debug a time-critical P1 issue. As a technical authority, you lead by example and inspire delivery teams to create great software products that demonstrate the art of the possible. You mentor developers to ensure they see the wider picture and meet our exacting standards, while acknowledging the deep experience they bring from spending hours a day working on a codebase. You have energy and a pragmatic, delivery-focused attitude that wins the respect of those around you and makes you a trusted technical advisor. You're willing to be hands-on when you need to be. You balance innovation and intellectual rigour with realism. You love technology and want to keep on learning. You're genuinely interested in understanding the challenges your users face and how you can help them. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Field Services Engineers based across the UK. This role is based in Edinburgh, on a 12-month contract basis, with scope for further extension. The role has been deemed Outside of IR35 Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Pay Rate ( Outside of IR35) Intelligent Resourceacts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email.
Apr 15, 2024
Full time
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Field Services Engineers based across the UK. This role is based in Edinburgh, on a 12-month contract basis, with scope for further extension. The role has been deemed Outside of IR35 Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Pay Rate ( Outside of IR35) Intelligent Resourceacts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email.
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have a contract opportunity for Deskside Support Engineer - Folkestone, CT20 2TF. Job Title: Deskside Support Engineer Location: Folkstone - Castle Hill Avenue, Folkestone, CT20 2TF Duration: 3-6 months with potential to go perm Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centers, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organizations to maximize their business potential. We have an exciting opportunity for a Deskside Support Engineer to join our team in Folkstone! What to expect: Working as the IT Deskside Support Engineer you will be responsible in enabling our internal customer's to effectively use technology, by performing local workplace support activities to a proficient level. After working in this role for some time, you will have a strong technical appreciation of the Clients core desktop operating system, applications, and services, supporting that normal operational service is returned as quickly as possible or new technology is delivered, within internally agreed business service levels. Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency. Create value by enabling internal customers in their daily work, owning incidents and IT requests, resolving, and communicating on a timely basis. Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests. Manage escalations of customer issues, working closely with other services teams as required. Demonstrate the ability to monitor and prioritise workloads. Ability to overcome obstacles to achieve their goals and objectives working both independently and as part of a team. Ability to provide support to the customer both on site and remote (through remote access tools and verbal / written communication). Ability to provide Smart hands support (example: mounting / unmounting network or server hardware, network patching, etc.) What we expect from you: Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies: Extensive desktop support skills with Windows 7 & 10 Operating Systems, Microsoft Office suite, Lenovo hardware and HP printer models. Provisioning and supporting desktop hardware, including PC's, Notebooks, Monitors, Printers, multifunctional media devices and other related hardware accessories. Application Support - Office 2010, and / or iPass VPN (an advantage) Mobile Device Support - iOS (iPhone/iPad) email services. Previous working experience using best practice IT Service Management tool sets in relation to effectively handle Customer's Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes. Experience of cross-functional working and cultural sensitivity. If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally. Intelligent Resource Limited acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Apply now to know more. Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.
Apr 15, 2024
Full time
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have a contract opportunity for Deskside Support Engineer - Folkestone, CT20 2TF. Job Title: Deskside Support Engineer Location: Folkstone - Castle Hill Avenue, Folkestone, CT20 2TF Duration: 3-6 months with potential to go perm Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centers, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organizations to maximize their business potential. We have an exciting opportunity for a Deskside Support Engineer to join our team in Folkstone! What to expect: Working as the IT Deskside Support Engineer you will be responsible in enabling our internal customer's to effectively use technology, by performing local workplace support activities to a proficient level. After working in this role for some time, you will have a strong technical appreciation of the Clients core desktop operating system, applications, and services, supporting that normal operational service is returned as quickly as possible or new technology is delivered, within internally agreed business service levels. Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency. Create value by enabling internal customers in their daily work, owning incidents and IT requests, resolving, and communicating on a timely basis. Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests. Manage escalations of customer issues, working closely with other services teams as required. Demonstrate the ability to monitor and prioritise workloads. Ability to overcome obstacles to achieve their goals and objectives working both independently and as part of a team. Ability to provide support to the customer both on site and remote (through remote access tools and verbal / written communication). Ability to provide Smart hands support (example: mounting / unmounting network or server hardware, network patching, etc.) What we expect from you: Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies: Extensive desktop support skills with Windows 7 & 10 Operating Systems, Microsoft Office suite, Lenovo hardware and HP printer models. Provisioning and supporting desktop hardware, including PC's, Notebooks, Monitors, Printers, multifunctional media devices and other related hardware accessories. Application Support - Office 2010, and / or iPass VPN (an advantage) Mobile Device Support - iOS (iPhone/iPad) email services. Previous working experience using best practice IT Service Management tool sets in relation to effectively handle Customer's Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes. Experience of cross-functional working and cultural sensitivity. If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally. Intelligent Resource Limited acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Apply now to know more. Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.
Desktop Support Engineer The Norwich Bioscience Institutes Partnership (NBIP) has an exciting opportunity for a Desktop Support Engineer to join their busy Computing and Information Services department. Background: The Norwich Bioscience Institutes are a cluster of internationally renowned research organisations, working to tackle major challenges of the 21st Century - the sustainability of our environment, our food supplies and healthy ageing. The NBI Partnership provides high quality, non-scientific support services for the diverse community of staff, students and visiting workers at the Institutes (the Earlham Institute, John Innes Centre, Sainsbury Laboratory and Quadram Institute) and for the NBI Partnership. Based on the Norwich Research Park amongst 230 hectares of parkland, you will be joining a committed, professional and welcoming team. In addition, you will enjoy a competitive salary and annual leave, our defined contribution pension scheme, excellent recreational facilities and a range of other employee benefits. NBI Computing Services are a group of computing professionals who provide a complete service in computing to all sections of the Norwich Bioscience Institutes including scientific, engineering and administrative personnel. The role: The successful applicant will join the team providing first and second-line computing support to the computer users of the Norwich Bioscience Institutes (NBI). The post-holder will be working mainly on second-line work predominantly with Microsoft Windows PCs and their applications, but Apple Mac, Linux and mobile devices are also supported. The post-holder will take part in covering a first-line Helpdesk on a rota basis. The ideal candidate: The ideal candidate will have in-depth knowledge of Windows 10 and understand the internal workings of PCs. An Edexcel Advanced Diploma in ICT/Computing Degree (or equivalent) is essential. As this is a customer facing role, the successful candidate must be able to present a positive image of themselves and the Partnership, communicate clearly and take responsibility for addressing colleagues' requests and following through to resolution. Additional information: Salary on appointment will be within the range £25,568 to £27,815 per annum depending on qualifications and experience. This is a full-time post offered on an indefinite basis. Please complete the NBI Application Form or submit your CV and a covering letter. For further information and details of how to apply, please visit our website by clicking the 'apply' button. Applicants must have the right to work in the UK as we do not hold a Sponsorship Licence. The NBI Partnership is an equal opportunities and disability confident employer. We are committed to attracting, recruiting and retaining the best talent, and welcome all applications. The closing date for applications will be 18 th October 2021
Oct 07, 2021
Full time
Desktop Support Engineer The Norwich Bioscience Institutes Partnership (NBIP) has an exciting opportunity for a Desktop Support Engineer to join their busy Computing and Information Services department. Background: The Norwich Bioscience Institutes are a cluster of internationally renowned research organisations, working to tackle major challenges of the 21st Century - the sustainability of our environment, our food supplies and healthy ageing. The NBI Partnership provides high quality, non-scientific support services for the diverse community of staff, students and visiting workers at the Institutes (the Earlham Institute, John Innes Centre, Sainsbury Laboratory and Quadram Institute) and for the NBI Partnership. Based on the Norwich Research Park amongst 230 hectares of parkland, you will be joining a committed, professional and welcoming team. In addition, you will enjoy a competitive salary and annual leave, our defined contribution pension scheme, excellent recreational facilities and a range of other employee benefits. NBI Computing Services are a group of computing professionals who provide a complete service in computing to all sections of the Norwich Bioscience Institutes including scientific, engineering and administrative personnel. The role: The successful applicant will join the team providing first and second-line computing support to the computer users of the Norwich Bioscience Institutes (NBI). The post-holder will be working mainly on second-line work predominantly with Microsoft Windows PCs and their applications, but Apple Mac, Linux and mobile devices are also supported. The post-holder will take part in covering a first-line Helpdesk on a rota basis. The ideal candidate: The ideal candidate will have in-depth knowledge of Windows 10 and understand the internal workings of PCs. An Edexcel Advanced Diploma in ICT/Computing Degree (or equivalent) is essential. As this is a customer facing role, the successful candidate must be able to present a positive image of themselves and the Partnership, communicate clearly and take responsibility for addressing colleagues' requests and following through to resolution. Additional information: Salary on appointment will be within the range £25,568 to £27,815 per annum depending on qualifications and experience. This is a full-time post offered on an indefinite basis. Please complete the NBI Application Form or submit your CV and a covering letter. For further information and details of how to apply, please visit our website by clicking the 'apply' button. Applicants must have the right to work in the UK as we do not hold a Sponsorship Licence. The NBI Partnership is an equal opportunities and disability confident employer. We are committed to attracting, recruiting and retaining the best talent, and welcome all applications. The closing date for applications will be 18 th October 2021