Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Role summary The Project coordinator plans, coordinates and schedules a workstream within a programme, supports a project or programme overall or runs a project work stream in the area of Group, Infrastructure or Clinical IT systems to meet business requirements. The Project Coordinator works with other team members to required cost, quality and timescales, following the Technology Delivery Framework, supporting the end to end lifecycle of the project and transition of the changes into live service. This role does not include managing other people. Principal accountabilities Support the entire project lifecycle: planning, requirements definition, design, execution, testing, monitoring & control through to final closure Coordinate with representatives of the business to ensure requirements and design are clear and of a certain quality before delivering Under guidance of the (Senior) Project Manager or Programme Manager, liaise with developers, technology teams, suppliers etc. for the execution of the project plan and schedule Work with shared-service teams to transition changes into live production and into BAU (Business As Usual) support. Organise and run project meetings and "stand-ups" as required. Apply Agile principles where possible Monitor tasks, milestones and resources weekly against the project schedule Assist in providing regular reports and updates in line with TDF (Technology Delivery Framework) requirements and business stakeholder requirements. Keeps track of a backlog of requirements and changes Responsible for producing progress reports and other reporting as agreed to senior management, PMO, client/user management as appropriate Financial awareness and tracking Supplier management: Collects relevant data (quantitative and qualitative), for monitoring suppliers' performance against targets. May liaise between the customer and supplier organisations, under guidance of their manager, highlighting improvements or escalations where necessary (The supplier of a service or system may be either internal or external). Execute the closure of the project once all objectives are met (a once yearly process for Feature teams). Risk and Issue Management: Under guidance of the (Senior) Project Manager / Programme Manager, keeps track of risks and issues using standard processes Becomes a valued member of the wider team: Works with team members, managers, customers and other stakeholders, seeking to develop and enhance relationships, being open and honest. Solicit regular feedback. Demonstrates awareness of being a representative of the Technology Delivery team. This list of responsibilities is not exclusive and the individual may be required to undertake other activities as may reasonably be expected within the broad scope of the role and in line with their skills and experience. The Individual Track record of coordinating elements of projects in both Agile and waterfall projects, in a fast-moving and demanding environment. Delivery of small and medium changes in an Agile way Excellent communicator, team player and influencer. Demonstrating planning, scheduling, issue resolution and risk mitigation skills. Organised and supportive of process but also flexible and able to make things happen. Motivated, resilient and calm under pressure Working towards a Prince2 / MSP / Agile PM qualification Understands and is committed to the Business and very user-focussed. Has strong analytical skills, eg data analysis, reporting Has strong coordination skills Project Manager capabilities at SFIA Level 1 or 2: Has an understanding of Project Management lifecycle, both waterfall and Agile and can apply principles Planning, scheduling, tracking and tracing skills Stakeholder/Relationship Mgt (See behaviours) Lead a workstream Communications Risk & Issues Mgt Sourcing & Supplier Mgt Business Knowledge and Experience: primarily related to Infrastructure, Group or Clinical Good with change management methodology Financial awareness Understanding of typical Project Management software, eg MS Project Behaviours PM specific behaviours Customer oriented, including responsiveness Embracing change, adaptable Collaboration: listener and understanding with empathy, putting yourself in other people's shoes, breaking down silos Communication: with clarity, concise, articulate, with clear direction and objectives. Making it happen: organised and supportive of process but also flexible and able to make things happen Stakeholder Mgt behaviours: Accountable, Taking responsibility Customer centric. Energetic Diplomatic Organised Focused Open and honest, with Trust and Integrity Influence Problem Solver Confident, believe (but say if you don't know) Tenacity Consensus Team Leadership behaviours: Delegation Allow mistakes, but learn from them Confident, believe Influential Motivational Problem Solver Open and honest, with Trust and Integrity
Apr 17, 2024
Contractor
Role summary The Project coordinator plans, coordinates and schedules a workstream within a programme, supports a project or programme overall or runs a project work stream in the area of Group, Infrastructure or Clinical IT systems to meet business requirements. The Project Coordinator works with other team members to required cost, quality and timescales, following the Technology Delivery Framework, supporting the end to end lifecycle of the project and transition of the changes into live service. This role does not include managing other people. Principal accountabilities Support the entire project lifecycle: planning, requirements definition, design, execution, testing, monitoring & control through to final closure Coordinate with representatives of the business to ensure requirements and design are clear and of a certain quality before delivering Under guidance of the (Senior) Project Manager or Programme Manager, liaise with developers, technology teams, suppliers etc. for the execution of the project plan and schedule Work with shared-service teams to transition changes into live production and into BAU (Business As Usual) support. Organise and run project meetings and "stand-ups" as required. Apply Agile principles where possible Monitor tasks, milestones and resources weekly against the project schedule Assist in providing regular reports and updates in line with TDF (Technology Delivery Framework) requirements and business stakeholder requirements. Keeps track of a backlog of requirements and changes Responsible for producing progress reports and other reporting as agreed to senior management, PMO, client/user management as appropriate Financial awareness and tracking Supplier management: Collects relevant data (quantitative and qualitative), for monitoring suppliers' performance against targets. May liaise between the customer and supplier organisations, under guidance of their manager, highlighting improvements or escalations where necessary (The supplier of a service or system may be either internal or external). Execute the closure of the project once all objectives are met (a once yearly process for Feature teams). Risk and Issue Management: Under guidance of the (Senior) Project Manager / Programme Manager, keeps track of risks and issues using standard processes Becomes a valued member of the wider team: Works with team members, managers, customers and other stakeholders, seeking to develop and enhance relationships, being open and honest. Solicit regular feedback. Demonstrates awareness of being a representative of the Technology Delivery team. This list of responsibilities is not exclusive and the individual may be required to undertake other activities as may reasonably be expected within the broad scope of the role and in line with their skills and experience. The Individual Track record of coordinating elements of projects in both Agile and waterfall projects, in a fast-moving and demanding environment. Delivery of small and medium changes in an Agile way Excellent communicator, team player and influencer. Demonstrating planning, scheduling, issue resolution and risk mitigation skills. Organised and supportive of process but also flexible and able to make things happen. Motivated, resilient and calm under pressure Working towards a Prince2 / MSP / Agile PM qualification Understands and is committed to the Business and very user-focussed. Has strong analytical skills, eg data analysis, reporting Has strong coordination skills Project Manager capabilities at SFIA Level 1 or 2: Has an understanding of Project Management lifecycle, both waterfall and Agile and can apply principles Planning, scheduling, tracking and tracing skills Stakeholder/Relationship Mgt (See behaviours) Lead a workstream Communications Risk & Issues Mgt Sourcing & Supplier Mgt Business Knowledge and Experience: primarily related to Infrastructure, Group or Clinical Good with change management methodology Financial awareness Understanding of typical Project Management software, eg MS Project Behaviours PM specific behaviours Customer oriented, including responsiveness Embracing change, adaptable Collaboration: listener and understanding with empathy, putting yourself in other people's shoes, breaking down silos Communication: with clarity, concise, articulate, with clear direction and objectives. Making it happen: organised and supportive of process but also flexible and able to make things happen Stakeholder Mgt behaviours: Accountable, Taking responsibility Customer centric. Energetic Diplomatic Organised Focused Open and honest, with Trust and Integrity Influence Problem Solver Confident, believe (but say if you don't know) Tenacity Consensus Team Leadership behaviours: Delegation Allow mistakes, but learn from them Confident, believe Influential Motivational Problem Solver Open and honest, with Trust and Integrity
Job title: Solution Architect Location: Within Shared Services we embrace Hybrid working and this role will predominantly mean you will be able to work from home with travel to any other BAE Systems or Customer sites determined by your business/team requirements. This may be flexed up or down accordingly in line with business need. Salary: Circa £70K What you'll be doing: Defining the solution architecture and design for the project to meet business and system requirements, within the project constraints of cost and timescale, and the agreed architectural and technical framework Capturing and defining the as-is and to-be application, data and technology architectures for the assigned projects Ensuring and assuring that the overall functional and technical design of the solution is acceptable and fit for purpose Providing Project Technical Authority leadership of the IM&T solution and associated 3rd parties/product teams, ensuring that the solution architecture and design is as required and is communicated effectively Liaising with internal and external IM&T suppliers and product teams Working effectively with the Project Managers to support the development of the project plan, reviewing estimates and schedules, and identifying technical risks Your skills and experiences: Proven experience in delivering IM&T solutions together with associated architecture deliverables Proven experience in design, development, test and release of Information Systems Proven knowledge and experience of working within architecture frameworks e.g. TOGAF Understanding of IM&T / software development lifecycle (including methodologies e.g. Agile) and associated reviews, policies, standards and governance processes Previous experience of technical leadership e.g. acting as a Technical Authority Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Shared Services Enterprise IT Project Architecture team: In the Shared Services Enterprise IT Project Architecture team, we are experiencing high growth and are working across a breadth of initiatives, including several hundred services and projects, supplier refreshes and the design and implementation of new architecture. The team are a committed group of professionals who are focused on delivering against our company strategy, as we invest in the modernisation of our people and our IT environment across a global landscape. The successful candidate will be assigned to work on multiple projects at any one time depending on the size of the projects working closely with the project manager and associated roles covering business change/analysis, service design/transition, security and product development. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 25th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Apr 17, 2024
Full time
Job title: Solution Architect Location: Within Shared Services we embrace Hybrid working and this role will predominantly mean you will be able to work from home with travel to any other BAE Systems or Customer sites determined by your business/team requirements. This may be flexed up or down accordingly in line with business need. Salary: Circa £70K What you'll be doing: Defining the solution architecture and design for the project to meet business and system requirements, within the project constraints of cost and timescale, and the agreed architectural and technical framework Capturing and defining the as-is and to-be application, data and technology architectures for the assigned projects Ensuring and assuring that the overall functional and technical design of the solution is acceptable and fit for purpose Providing Project Technical Authority leadership of the IM&T solution and associated 3rd parties/product teams, ensuring that the solution architecture and design is as required and is communicated effectively Liaising with internal and external IM&T suppliers and product teams Working effectively with the Project Managers to support the development of the project plan, reviewing estimates and schedules, and identifying technical risks Your skills and experiences: Proven experience in delivering IM&T solutions together with associated architecture deliverables Proven experience in design, development, test and release of Information Systems Proven knowledge and experience of working within architecture frameworks e.g. TOGAF Understanding of IM&T / software development lifecycle (including methodologies e.g. Agile) and associated reviews, policies, standards and governance processes Previous experience of technical leadership e.g. acting as a Technical Authority Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Shared Services Enterprise IT Project Architecture team: In the Shared Services Enterprise IT Project Architecture team, we are experiencing high growth and are working across a breadth of initiatives, including several hundred services and projects, supplier refreshes and the design and implementation of new architecture. The team are a committed group of professionals who are focused on delivering against our company strategy, as we invest in the modernisation of our people and our IT environment across a global landscape. The successful candidate will be assigned to work on multiple projects at any one time depending on the size of the projects working closely with the project manager and associated roles covering business change/analysis, service design/transition, security and product development. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 25th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Resolve Recruitment are delighted to be recruiting in the healthcare sector. We are currently recruiting for a Business Analyst to join this organisations fast-growing IT team. Location - Bedford Salary - £35k to £42k Main duties of the job Using various techniques to provide both functional and non-functional requirements by the use of e.g. observation/shadowing, interviews, workshops, document analysis etc. Documenting user requirements in a manner that both the business and technical stakeholders will be able to understand. Process mapping, analysing and reviewing business processes from end to end in order to identify improvement opportunities. Documenting business process using industry standard methodology e.g. process flow, user journey etc. Using the RACI approach to manage stakeholder expectations. Understand, create and document user stories Conducting Gap Analysis. Knowledge and understanding of Target Operating Models. Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project. Understand how existing systems support current business processes and redesign them accordingly. Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge 'wants and needs' and negotiate on fundamental issues of design. Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes. Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results. Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes. Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation. Develop a network of relationships with key people and user groups across the organisation. In doing so, build increased knowledge of operations and how technology interacts. Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises. Provide reports and presentations to senior stakeholder project boards as required. Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities. Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding. Planning and Organisation For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes. Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales. Adhere to all policies including the proper creation and approval of relevant supplier purchase orders and invoices. Person specification Knowledge Essential criteria Excellent interpersonal skills and a proven track record in developing and sustaining relationships with different customer groups at varying levels. Ability to challenge colleagues in an effective way. Excellent presentation and facilitation skills. Developed communication skills, able to produce papers, presentations to key business sponsors/stakeholders up to senior level. Comfortable delivering complex, sometimes contentious information to a wide range of internal colleagues. To meet deadlines in a challenging and resource lean environment. Able to capture, document and manage business requirements in an unambiguous way. Qualifications Essential criteria Recognised Business Analysis qualification e.g. BCS or has equitable work based experience Educated to Bachelor's Degree Level Significant experience of implementing formal business analysis techniques to improve consistency and quality of delivery Experience of providing project management support to small to medium sized projects, from start to completion which included management of design, development and implementation of IT systems. Significant experience of business process design capability Understand BA Techniques such as: As & To Be Mapping, User Stories and Gap Analysis
Apr 17, 2024
Full time
Resolve Recruitment are delighted to be recruiting in the healthcare sector. We are currently recruiting for a Business Analyst to join this organisations fast-growing IT team. Location - Bedford Salary - £35k to £42k Main duties of the job Using various techniques to provide both functional and non-functional requirements by the use of e.g. observation/shadowing, interviews, workshops, document analysis etc. Documenting user requirements in a manner that both the business and technical stakeholders will be able to understand. Process mapping, analysing and reviewing business processes from end to end in order to identify improvement opportunities. Documenting business process using industry standard methodology e.g. process flow, user journey etc. Using the RACI approach to manage stakeholder expectations. Understand, create and document user stories Conducting Gap Analysis. Knowledge and understanding of Target Operating Models. Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project. Understand how existing systems support current business processes and redesign them accordingly. Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge 'wants and needs' and negotiate on fundamental issues of design. Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes. Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results. Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes. Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation. Develop a network of relationships with key people and user groups across the organisation. In doing so, build increased knowledge of operations and how technology interacts. Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises. Provide reports and presentations to senior stakeholder project boards as required. Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities. Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding. Planning and Organisation For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes. Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales. Adhere to all policies including the proper creation and approval of relevant supplier purchase orders and invoices. Person specification Knowledge Essential criteria Excellent interpersonal skills and a proven track record in developing and sustaining relationships with different customer groups at varying levels. Ability to challenge colleagues in an effective way. Excellent presentation and facilitation skills. Developed communication skills, able to produce papers, presentations to key business sponsors/stakeholders up to senior level. Comfortable delivering complex, sometimes contentious information to a wide range of internal colleagues. To meet deadlines in a challenging and resource lean environment. Able to capture, document and manage business requirements in an unambiguous way. Qualifications Essential criteria Recognised Business Analysis qualification e.g. BCS or has equitable work based experience Educated to Bachelor's Degree Level Significant experience of implementing formal business analysis techniques to improve consistency and quality of delivery Experience of providing project management support to small to medium sized projects, from start to completion which included management of design, development and implementation of IT systems. Significant experience of business process design capability Understand BA Techniques such as: As & To Be Mapping, User Stories and Gap Analysis
Resolve Recruitment are delighted to be recruiting in the healthcare sector. We are currently recruiting for a Business Analyst to join this organisations fast-growing IT team. Location - Bedford Salary - £35k to £42k Main duties of the job Using various techniques to provide both functional and non-functional requirements by the use of e.g. observation/shadowing, interviews, workshops, document analysis etc. Documenting user requirements in a manner that both the business and technical stakeholders will be able to understand. Process mapping, analysing and reviewing business processes from end to end in order to identify improvement opportunities. Documenting business process using industry standard methodology e.g. process flow, user journey etc. Using the RACI approach to manage stakeholder expectations. Understand, create and document user stories Conducting Gap Analysis. Knowledge and understanding of Target Operating Models. Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project. Understand how existing systems support current business processes and redesign them accordingly. Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge 'wants and needs' and negotiate on fundamental issues of design. Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes. Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results. Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes. Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation. Develop a network of relationships with key people and user groups across the organisation. In doing so, build increased knowledge of operations and how technology interacts. Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises. Provide reports and presentations to senior stakeholder project boards as required. Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities. Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding. Planning and Organisation For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes. Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales. Adhere to all policies including the proper creation and approval of relevant supplier purchase orders and invoices. Person specification Knowledge Essential criteria Excellent interpersonal skills and a proven track record in developing and sustaining relationships with different customer groups at varying levels. Ability to challenge colleagues in an effective way. Excellent presentation and facilitation skills. Developed communication skills, able to produce papers, presentations to key business sponsors/stakeholders up to senior level. Comfortable delivering complex, sometimes contentious information to a wide range of internal colleagues. To meet deadlines in a challenging and resource lean environment. Able to capture, document and manage business requirements in an unambiguous way. Qualifications Essential criteria Recognised Business Analysis qualification e.g. BCS or has equitable work based experience Educated to Bachelor's Degree Level Significant experience of implementing formal business analysis techniques to improve consistency and quality of delivery Experience of providing project management support to small to medium sized projects, from start to completion which included management of design, development and implementation of IT systems. Significant experience of business process design capability Understand BA Techniques such as: As & To Be Mapping, User Stories and Gap Analysis
Apr 17, 2024
Full time
Resolve Recruitment are delighted to be recruiting in the healthcare sector. We are currently recruiting for a Business Analyst to join this organisations fast-growing IT team. Location - Bedford Salary - £35k to £42k Main duties of the job Using various techniques to provide both functional and non-functional requirements by the use of e.g. observation/shadowing, interviews, workshops, document analysis etc. Documenting user requirements in a manner that both the business and technical stakeholders will be able to understand. Process mapping, analysing and reviewing business processes from end to end in order to identify improvement opportunities. Documenting business process using industry standard methodology e.g. process flow, user journey etc. Using the RACI approach to manage stakeholder expectations. Understand, create and document user stories Conducting Gap Analysis. Knowledge and understanding of Target Operating Models. Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project. Understand how existing systems support current business processes and redesign them accordingly. Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge 'wants and needs' and negotiate on fundamental issues of design. Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes. Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results. Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes. Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation. Develop a network of relationships with key people and user groups across the organisation. In doing so, build increased knowledge of operations and how technology interacts. Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises. Provide reports and presentations to senior stakeholder project boards as required. Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities. Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding. Planning and Organisation For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes. Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales. Adhere to all policies including the proper creation and approval of relevant supplier purchase orders and invoices. Person specification Knowledge Essential criteria Excellent interpersonal skills and a proven track record in developing and sustaining relationships with different customer groups at varying levels. Ability to challenge colleagues in an effective way. Excellent presentation and facilitation skills. Developed communication skills, able to produce papers, presentations to key business sponsors/stakeholders up to senior level. Comfortable delivering complex, sometimes contentious information to a wide range of internal colleagues. To meet deadlines in a challenging and resource lean environment. Able to capture, document and manage business requirements in an unambiguous way. Qualifications Essential criteria Recognised Business Analysis qualification e.g. BCS or has equitable work based experience Educated to Bachelor's Degree Level Significant experience of implementing formal business analysis techniques to improve consistency and quality of delivery Experience of providing project management support to small to medium sized projects, from start to completion which included management of design, development and implementation of IT systems. Significant experience of business process design capability Understand BA Techniques such as: As & To Be Mapping, User Stories and Gap Analysis
Data Project Manager - £600-£650 per day - Inside IR35 - Primarily Remote - 6 month initial contract on an 18 month programme. My client, a major renewable energy company, specialising in wind power, solar power, and battery storage technology. is looking for a Project Manager with experience in data capability, standards, processes and tooling. The ideal candidate will have extensive experience in managing large-scale data projects, with a focus on driving transformational change within the organizations data landscape. Key Responsibilities: Manage and drive the delivery of data capability, standards, processes, and tooling to the business. Lead a discovery exercise to capture information about the current data landscape and future requirements. Deliver a future state design and roadmap, executing plans to achieve the new target state. Utilize industry best practices, techniques, and standards throughout the project lifecycle. Ensure adherence to project delivery methodology, including standards and governance. Build and lead a collaborative project delivery team, engaging technical, business resources, and third parties. Manage engagements with vendors and stakeholders to ensure effective solution design and implementation. Provide consistent project updates to various audiences, reporting on progress, risks, and issues. Ensure project artefacts are complete, up-to-date, and correctly stored. Track and report on project budget, costs, schedule, risks, and issues. Manage transition to production and acceptance into service as part of project delivery. Knowledge and Experience: Minimum of 5 years experience managing large-scale data projects. Experience delivering Data Warehouse solutions on Azure cloud-based platforms (e.g., Snowflake). Experience implementing data standards and governance in a greenfield environment. Proven track record managing full project lifecycle from mobilization to acceptance into service. Strong stakeholder management skills and experience working with diverse stakeholder groups. Familiarity with formal project management governance. Functional / Technical Skills: Highly motivated with a commitment to delivering results and meeting deadlines. Excellent written, verbal, and presentation skills. Strong problem-solving skills and ability to show initiative. Highly organized with excellent attention to detail. Ability to adapt to changing priorities and needs. Formal project management qualification is an advantage.
Apr 16, 2024
Contractor
Data Project Manager - £600-£650 per day - Inside IR35 - Primarily Remote - 6 month initial contract on an 18 month programme. My client, a major renewable energy company, specialising in wind power, solar power, and battery storage technology. is looking for a Project Manager with experience in data capability, standards, processes and tooling. The ideal candidate will have extensive experience in managing large-scale data projects, with a focus on driving transformational change within the organizations data landscape. Key Responsibilities: Manage and drive the delivery of data capability, standards, processes, and tooling to the business. Lead a discovery exercise to capture information about the current data landscape and future requirements. Deliver a future state design and roadmap, executing plans to achieve the new target state. Utilize industry best practices, techniques, and standards throughout the project lifecycle. Ensure adherence to project delivery methodology, including standards and governance. Build and lead a collaborative project delivery team, engaging technical, business resources, and third parties. Manage engagements with vendors and stakeholders to ensure effective solution design and implementation. Provide consistent project updates to various audiences, reporting on progress, risks, and issues. Ensure project artefacts are complete, up-to-date, and correctly stored. Track and report on project budget, costs, schedule, risks, and issues. Manage transition to production and acceptance into service as part of project delivery. Knowledge and Experience: Minimum of 5 years experience managing large-scale data projects. Experience delivering Data Warehouse solutions on Azure cloud-based platforms (e.g., Snowflake). Experience implementing data standards and governance in a greenfield environment. Proven track record managing full project lifecycle from mobilization to acceptance into service. Strong stakeholder management skills and experience working with diverse stakeholder groups. Familiarity with formal project management governance. Functional / Technical Skills: Highly motivated with a commitment to delivering results and meeting deadlines. Excellent written, verbal, and presentation skills. Strong problem-solving skills and ability to show initiative. Highly organized with excellent attention to detail. Ability to adapt to changing priorities and needs. Formal project management qualification is an advantage.
Resolve Recruitment Services
Antrim, County Antrim
Resolve Recruitment are delighted to be recruiting in the healthcare sector. We are currently recruiting for a Business Analyst to join this organisations fast-growing IT team. Location - Bedford Salary - 35k to 42k Main duties of the job Using various techniques to provide both functional and non-functional requirements by the use of e.g. observation/shadowing, interviews, workshops, document analysis etc. Documenting user requirements in a manner that both the business and technical stakeholders will be able to understand. Process mapping, analysing and reviewing business processes from end to end in order to identify improvement opportunities. Documenting business process using industry standard methodology e.g. process flow, user journey etc. Using the RACI approach to manage stakeholder expectations. Understand, create and document user stories Conducting Gap Analysis. Knowledge and understanding of Target Operating Models. Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project. Understand how existing systems support current business processes and redesign them accordingly. Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge 'wants and needs' and negotiate on fundamental issues of design. Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes. Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results. Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes. Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation. Develop a network of relationships with key people and user groups across the organisation. In doing so, build increased knowledge of operations and how technology interacts. Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises. Provide reports and presentations to senior stakeholder project boards as required. Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities. Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding. Planning and Organisation For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes. Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales. Adhere to all policies including the proper creation and approval of relevant supplier purchase orders and invoices. Person specification Knowledge Essential criteria Excellent interpersonal skills and a proven track record in developing and sustaining relationships with different customer groups at varying levels. Ability to challenge colleagues in an effective way. Excellent presentation and facilitation skills. Developed communication skills, able to produce papers, presentations to key business sponsors/stakeholders up to senior level. Comfortable delivering complex, sometimes contentious information to a wide range of internal colleagues. To meet deadlines in a challenging and resource lean environment. Able to capture, document and manage business requirements in an unambiguous way. Qualifications Essential criteria Recognised Business Analysis qualification e.g. BCS or has equitable work based experience Educated to Bachelor's Degree Level Significant experience of implementing formal business analysis techniques to improve consistency and quality of delivery Experience of providing project management support to small to medium sized projects, from start to completion which included management of design, development and implementation of IT systems. Significant experience of business process design capability Understand BA Techniques such as: As & To Be Mapping, User Stories and Gap Analysis
Apr 16, 2024
Full time
Resolve Recruitment are delighted to be recruiting in the healthcare sector. We are currently recruiting for a Business Analyst to join this organisations fast-growing IT team. Location - Bedford Salary - 35k to 42k Main duties of the job Using various techniques to provide both functional and non-functional requirements by the use of e.g. observation/shadowing, interviews, workshops, document analysis etc. Documenting user requirements in a manner that both the business and technical stakeholders will be able to understand. Process mapping, analysing and reviewing business processes from end to end in order to identify improvement opportunities. Documenting business process using industry standard methodology e.g. process flow, user journey etc. Using the RACI approach to manage stakeholder expectations. Understand, create and document user stories Conducting Gap Analysis. Knowledge and understanding of Target Operating Models. Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project. Understand how existing systems support current business processes and redesign them accordingly. Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge 'wants and needs' and negotiate on fundamental issues of design. Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes. Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results. Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes. Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation. Develop a network of relationships with key people and user groups across the organisation. In doing so, build increased knowledge of operations and how technology interacts. Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises. Provide reports and presentations to senior stakeholder project boards as required. Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities. Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding. Planning and Organisation For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes. Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales. Adhere to all policies including the proper creation and approval of relevant supplier purchase orders and invoices. Person specification Knowledge Essential criteria Excellent interpersonal skills and a proven track record in developing and sustaining relationships with different customer groups at varying levels. Ability to challenge colleagues in an effective way. Excellent presentation and facilitation skills. Developed communication skills, able to produce papers, presentations to key business sponsors/stakeholders up to senior level. Comfortable delivering complex, sometimes contentious information to a wide range of internal colleagues. To meet deadlines in a challenging and resource lean environment. Able to capture, document and manage business requirements in an unambiguous way. Qualifications Essential criteria Recognised Business Analysis qualification e.g. BCS or has equitable work based experience Educated to Bachelor's Degree Level Significant experience of implementing formal business analysis techniques to improve consistency and quality of delivery Experience of providing project management support to small to medium sized projects, from start to completion which included management of design, development and implementation of IT systems. Significant experience of business process design capability Understand BA Techniques such as: As & To Be Mapping, User Stories and Gap Analysis
Description A passion for Modern Workspace is key, and the ability to demonstrate an in-depth knowledge of Apple and the surrounding ecosystem, trends, solutions and Managed Services available to help organisations deliver on their technology and business outcomes. CDW's Modern Workspace Practice consists of a group of highly skilled Solution Architects and Specialists. This role of a Senior Solution Architect supporting the Apple Practice is to: Provide our diverse range of customers with impartial, industry-leading advice and expertise to help them select the right solutions to drive improve d technology maturity, deliver new services securely and realise real value through business outcomes. Support the Sales teams in breaking into high-value new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility. Work in close partnership with the internal CDW Sales and Specialist teams to identify new opportunities whilst driving proactive development of converged pipe/funnel. Lead presales opportunities from inception through to handover into delivery . Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations . Act as a thought leader and Input in to CDW's technology go-to-market message, driving and promoting our opinion, breadth of capability and experiences to internal teams, customers and partners KEY RESPONSIBILITIES Customer Opportunities - Work with customers, salespeople and B usiness Development Managers to qualify opportunities, understand business and technical requirements to design the most appropriate solutions whilst maintaining accurate and up-to-date information within CDW's CRM system to support sales forecasting and pipeline management. Documentation - Produce high quality documentation from solution designs and request for pr oposal ( RFP ) responses to total cost ownership ( TCO ) models, business cases, high level designs ( HLD 's) and statement of works ( SoWs ) Upsell - Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support . Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service . CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, approachable and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise . SME Evangelist - Explain and evangelise the features, benefits and technical specifications of your subject matter and adjacent technologies, solutions, and services to internal and external audiences . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider presales community to draw upon as the need arises. Support the documentation and adoption of agreed standards and practices within our deployments and work to ensure a high-quality engagement for every customer . Go-To-Market Development - Work with the team, the Practice Lead, Office of the CTO and key stakeholders to continually assess technology trends and our solutions portfolio and supporting the creation, launch, marketing and ongoing development of new propositions. Repeatable Solutions - Support making what we do more repeatable, more profitable and less risky by helping to identify and build standardised offerings, boilerplate content and packaged services. Partner Engagement - Cultivate strong relationships with CDW's partner community to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers . Sales Enablement - Assist CDW s ell e rs with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities . Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments . Accreditation - Attain and maintain the highest level of relevant accreditations in key areas as required . External Brand - Use social media and other means of effective communication for self-marketing, raising awareness and profile . QUALIFICATIONS, SKILLS AND EXPERIENCE An experienced individual in Apple within a technical pre- sales capacity or similar role with experience in designing complex solutions for a range and size of customers, within different verticals. A great understanding of the Apple market and key areas, including Devices, Device Management and Application Frameworks Demonstrable customer outcome experience in JAMF and Intune Previous experience in a channel presales role or similar including leveraging partner resources, incentives and teams during presales engagements. Experience selling both professional and managed services. ESSENTIAL ATTRIBUTES Self-driven and self-motivated Ability to lead customers and articulate a cloud journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement. Commercial acumen with an awareness of the financial implications of design decisions across Capex and Opex budgets and how they affect TCO and return on investment ( ROI ) . Experience and ability to develop and build relationships with a range of stakeholders, including C-suite . A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines whilst retaining an eye for detail and quality . A passion for technology and its ability to have a positive impact on business . Quality focused with excellent attention to detail producing high quality documentation from solution designs and RFP responses to TCO models, business cases, HLDs and SoWs CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role . Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies . Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Co-workers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to follow CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
Apr 16, 2024
Full time
Description A passion for Modern Workspace is key, and the ability to demonstrate an in-depth knowledge of Apple and the surrounding ecosystem, trends, solutions and Managed Services available to help organisations deliver on their technology and business outcomes. CDW's Modern Workspace Practice consists of a group of highly skilled Solution Architects and Specialists. This role of a Senior Solution Architect supporting the Apple Practice is to: Provide our diverse range of customers with impartial, industry-leading advice and expertise to help them select the right solutions to drive improve d technology maturity, deliver new services securely and realise real value through business outcomes. Support the Sales teams in breaking into high-value new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility. Work in close partnership with the internal CDW Sales and Specialist teams to identify new opportunities whilst driving proactive development of converged pipe/funnel. Lead presales opportunities from inception through to handover into delivery . Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations . Act as a thought leader and Input in to CDW's technology go-to-market message, driving and promoting our opinion, breadth of capability and experiences to internal teams, customers and partners KEY RESPONSIBILITIES Customer Opportunities - Work with customers, salespeople and B usiness Development Managers to qualify opportunities, understand business and technical requirements to design the most appropriate solutions whilst maintaining accurate and up-to-date information within CDW's CRM system to support sales forecasting and pipeline management. Documentation - Produce high quality documentation from solution designs and request for pr oposal ( RFP ) responses to total cost ownership ( TCO ) models, business cases, high level designs ( HLD 's) and statement of works ( SoWs ) Upsell - Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support . Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service . CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, approachable and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise . SME Evangelist - Explain and evangelise the features, benefits and technical specifications of your subject matter and adjacent technologies, solutions, and services to internal and external audiences . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider presales community to draw upon as the need arises. Support the documentation and adoption of agreed standards and practices within our deployments and work to ensure a high-quality engagement for every customer . Go-To-Market Development - Work with the team, the Practice Lead, Office of the CTO and key stakeholders to continually assess technology trends and our solutions portfolio and supporting the creation, launch, marketing and ongoing development of new propositions. Repeatable Solutions - Support making what we do more repeatable, more profitable and less risky by helping to identify and build standardised offerings, boilerplate content and packaged services. Partner Engagement - Cultivate strong relationships with CDW's partner community to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers . Sales Enablement - Assist CDW s ell e rs with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities . Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments . Accreditation - Attain and maintain the highest level of relevant accreditations in key areas as required . External Brand - Use social media and other means of effective communication for self-marketing, raising awareness and profile . QUALIFICATIONS, SKILLS AND EXPERIENCE An experienced individual in Apple within a technical pre- sales capacity or similar role with experience in designing complex solutions for a range and size of customers, within different verticals. A great understanding of the Apple market and key areas, including Devices, Device Management and Application Frameworks Demonstrable customer outcome experience in JAMF and Intune Previous experience in a channel presales role or similar including leveraging partner resources, incentives and teams during presales engagements. Experience selling both professional and managed services. ESSENTIAL ATTRIBUTES Self-driven and self-motivated Ability to lead customers and articulate a cloud journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement. Commercial acumen with an awareness of the financial implications of design decisions across Capex and Opex budgets and how they affect TCO and return on investment ( ROI ) . Experience and ability to develop and build relationships with a range of stakeholders, including C-suite . A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines whilst retaining an eye for detail and quality . A passion for technology and its ability to have a positive impact on business . Quality focused with excellent attention to detail producing high quality documentation from solution designs and RFP responses to TCO models, business cases, HLDs and SoWs CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role . Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies . Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Co-workers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to follow CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
Role: Cloud Product Manager Location: London - 1-2 Days a week Salary: 80,000 to 100,000 per annum Company Overview: Our client, a leading provider of secure and integrated cloud services, is dedicated to fostering a diverse and inclusive workplace culture. With a mission to safeguard UK organisations and empower them to thrive securely in the cloud, they aspire to become the premier choice for secure, integrated cloud services tailored to the small to mid-size market in the UK. Position Summary: As the Cloud Product Manager, you'll lead the strategic oversight and operational leadership of our public and VMware-based private cloud services portfolio. Your role is pivotal, focusing on advancing our offerings in hybrid and private cloud solutions, ensuring they align seamlessly with client requirements and market trends. Key Responsibilities: Public Cloud Strategy Development: Develop and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility. Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution. Collaborate with technical teams to ensure seamless integration of public cloud solutions. Private Cloud Leadership: Lead the development and management of private cloud solutions, optimizing VMware-based environments for enhanced security and control. Define and implement best practices for private cloud architecture, ensuring compliance with regulatory requirements. Drive continuous improvement initiatives to enhance the performance and reliability of private cloud services. Hybrid Cloud Integration: Design and oversee the integration of hybrid cloud models, offering flexibility, performance, and security. Develop migration strategies for clients transitioning between cloud models, minimizing disruption to operations. Monitor and analyze performance metrics to identify opportunities for optimizing hybrid cloud environments. Microsoft Cloud Solution Provider Programme Enhancement: Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients. Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes. Ensure alignment with Microsoft's strategic objectives and compliance requirements. Customer and Market Engagement: Engage directly with customers to understand their unique environments and cloud utilization. Utilize customer insights and market analysis to anticipate trends and drive innovation. Develop relationships with key stakeholders to gather feedback and identify opportunities for product enhancements. Ideal Candidate Profile: Proven track record in product management within the cloud services industry, with at least 5 years of experience. Deep understanding of cloud-native operations, including containerization, microservices architecture, and DevOps practices. Experience with public cloud platforms such as AWS, Azure, or Google Cloud, as well as VMware-based private cloud environments. Strong analytical and problem-solving skills, with the ability to translate complex technical concepts into business solutions. Excellent communication and interpersonal skills, with a collaborative approach to working across teams and engaging with customers and partners. Resilient and adaptable, with a passion for innovation and customer success in a fast-paced and dynamic environment. Bachelor's degree in Computer Science, Engineering, or related field; advanced degree or relevant certifications preferred. If you're ready to make a significant impact in the cloud services industry and drive innovation in a dynamic environment, apply now to join our team!
Apr 16, 2024
Full time
Role: Cloud Product Manager Location: London - 1-2 Days a week Salary: 80,000 to 100,000 per annum Company Overview: Our client, a leading provider of secure and integrated cloud services, is dedicated to fostering a diverse and inclusive workplace culture. With a mission to safeguard UK organisations and empower them to thrive securely in the cloud, they aspire to become the premier choice for secure, integrated cloud services tailored to the small to mid-size market in the UK. Position Summary: As the Cloud Product Manager, you'll lead the strategic oversight and operational leadership of our public and VMware-based private cloud services portfolio. Your role is pivotal, focusing on advancing our offerings in hybrid and private cloud solutions, ensuring they align seamlessly with client requirements and market trends. Key Responsibilities: Public Cloud Strategy Development: Develop and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility. Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution. Collaborate with technical teams to ensure seamless integration of public cloud solutions. Private Cloud Leadership: Lead the development and management of private cloud solutions, optimizing VMware-based environments for enhanced security and control. Define and implement best practices for private cloud architecture, ensuring compliance with regulatory requirements. Drive continuous improvement initiatives to enhance the performance and reliability of private cloud services. Hybrid Cloud Integration: Design and oversee the integration of hybrid cloud models, offering flexibility, performance, and security. Develop migration strategies for clients transitioning between cloud models, minimizing disruption to operations. Monitor and analyze performance metrics to identify opportunities for optimizing hybrid cloud environments. Microsoft Cloud Solution Provider Programme Enhancement: Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients. Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes. Ensure alignment with Microsoft's strategic objectives and compliance requirements. Customer and Market Engagement: Engage directly with customers to understand their unique environments and cloud utilization. Utilize customer insights and market analysis to anticipate trends and drive innovation. Develop relationships with key stakeholders to gather feedback and identify opportunities for product enhancements. Ideal Candidate Profile: Proven track record in product management within the cloud services industry, with at least 5 years of experience. Deep understanding of cloud-native operations, including containerization, microservices architecture, and DevOps practices. Experience with public cloud platforms such as AWS, Azure, or Google Cloud, as well as VMware-based private cloud environments. Strong analytical and problem-solving skills, with the ability to translate complex technical concepts into business solutions. Excellent communication and interpersonal skills, with a collaborative approach to working across teams and engaging with customers and partners. Resilient and adaptable, with a passion for innovation and customer success in a fast-paced and dynamic environment. Bachelor's degree in Computer Science, Engineering, or related field; advanced degree or relevant certifications preferred. If you're ready to make a significant impact in the cloud services industry and drive innovation in a dynamic environment, apply now to join our team!
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Apr 16, 2024
Full time
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Scope: The AV & Premier Support Analyst is a key role in the IT Service Delivery team. The role is required as a result of changes in the support requirements of the firm's leadership, changing demand for our meeting spaces, with a high percentage of remote working, and a transition to Microsoft Teams as our primary voice and video platform. The role will deliver a white glove service to senior VIPs for all their IT needs and will be responsible for the management and maintenance of the Audio-Visual systems within our London offices. The role holder will be expected to act as the primary point of support for VIPs during periods of leave for your manager and provide support and development in the delivery of this service to the wider Service Delivery team. Experience in supporting board level stakeholders, responding effectively, with autonomy and to the highest level of professionalism, at times under pressure, is essential. Effective communication and coordination with other departments, individuals and staff members, clients, office administrators, outside vendors and contractors is an essential part of this position. Responsibilities: Provides technical on-site, face to face desktop support, including installation, troubleshooting, problem resolution and maintenance to senior client stakeholders across the spectrum of technologies in use within Customer enviornoment. Owns problems through to resolution, demonstrating product authority and managing the engagement of external vendor support as required. Maintains an understanding of IT change and planned project work to maintain a consistent message on the performance and objectives of Group IT. Develops and maintains a detailed understanding of the firm's major IT systems, including how business transactions are managed through interface between platforms, in order to provide the appropriate advice to customers when dealing with problems. Ensure client requirements are understood and escalated to the appropriate teams, proactively feeding this into projects and operations specialists, including communication to IT management. Is accountable for the support of Audio-Visual technologies within the firm's meeting spaces, reception areas, production studio and externally hosted webinar technologies. The candidate will be expected to support operational changes to the configuration of these services as the needs of the business adapts and provide advice on how technology change can support these needs. Performs the role of technical support for major change programmes related to Audio Visual services Facilitation and support of senior stakeholder events (eg board meetings, large client events etc) Collaborates with the Facilities team to ensure that the technology in meeting rooms functions as designed and is maintained to a high standard. Provides coaching and mentoring for other Service Delivery team members, including periodic training on the Audio-Visual solutions to improve our support capability. Team General Team Responsibilities: The candidate must be a team player and be prepared to take on activities outside of their role, as required, to ensure the IT Service Delivery team achieves its service levels and KPI's. The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures, and will often be supported remotely. The role will be expected to work in client location at Baker Street, and also visit to other client offices in UK Core Competencies Customer focus Personal resilience Strong communicator Good documentation skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Motivation to succeed and develop their career Technical Experience Windows 10 M icrosoft Office 365 Microsoft Teams Skype for Business Zoom On24 HP Laptop hardware Crestron AV Business Applications
Apr 16, 2024
Full time
Scope: The AV & Premier Support Analyst is a key role in the IT Service Delivery team. The role is required as a result of changes in the support requirements of the firm's leadership, changing demand for our meeting spaces, with a high percentage of remote working, and a transition to Microsoft Teams as our primary voice and video platform. The role will deliver a white glove service to senior VIPs for all their IT needs and will be responsible for the management and maintenance of the Audio-Visual systems within our London offices. The role holder will be expected to act as the primary point of support for VIPs during periods of leave for your manager and provide support and development in the delivery of this service to the wider Service Delivery team. Experience in supporting board level stakeholders, responding effectively, with autonomy and to the highest level of professionalism, at times under pressure, is essential. Effective communication and coordination with other departments, individuals and staff members, clients, office administrators, outside vendors and contractors is an essential part of this position. Responsibilities: Provides technical on-site, face to face desktop support, including installation, troubleshooting, problem resolution and maintenance to senior client stakeholders across the spectrum of technologies in use within Customer enviornoment. Owns problems through to resolution, demonstrating product authority and managing the engagement of external vendor support as required. Maintains an understanding of IT change and planned project work to maintain a consistent message on the performance and objectives of Group IT. Develops and maintains a detailed understanding of the firm's major IT systems, including how business transactions are managed through interface between platforms, in order to provide the appropriate advice to customers when dealing with problems. Ensure client requirements are understood and escalated to the appropriate teams, proactively feeding this into projects and operations specialists, including communication to IT management. Is accountable for the support of Audio-Visual technologies within the firm's meeting spaces, reception areas, production studio and externally hosted webinar technologies. The candidate will be expected to support operational changes to the configuration of these services as the needs of the business adapts and provide advice on how technology change can support these needs. Performs the role of technical support for major change programmes related to Audio Visual services Facilitation and support of senior stakeholder events (eg board meetings, large client events etc) Collaborates with the Facilities team to ensure that the technology in meeting rooms functions as designed and is maintained to a high standard. Provides coaching and mentoring for other Service Delivery team members, including periodic training on the Audio-Visual solutions to improve our support capability. Team General Team Responsibilities: The candidate must be a team player and be prepared to take on activities outside of their role, as required, to ensure the IT Service Delivery team achieves its service levels and KPI's. The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures, and will often be supported remotely. The role will be expected to work in client location at Baker Street, and also visit to other client offices in UK Core Competencies Customer focus Personal resilience Strong communicator Good documentation skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Motivation to succeed and develop their career Technical Experience Windows 10 M icrosoft Office 365 Microsoft Teams Skype for Business Zoom On24 HP Laptop hardware Crestron AV Business Applications
Key Responsibilities Manage projects within the Digital and ICT Change portfolio to ensure the delivery of the required outputs. Projects deliver the outputs required within agreed timescales and budgets. Progress is highly visible to members, Management Board, staff and stakeholders. SROs and all other project stakeholders are all provided with a high quality service, ensuring their needs are well understood and agreed outcomes are met. Good working relationships with Services are established, fostered and sustained, including providing support and guidance on how the Digital and ICT teams work with them in an agile way to deliver quality solutions. Stakeholders are engaged in the design, development and delivery of the programmes and projects. Relations are built, fostered, maintained and grown throughout the change lifecycle from initial engagement to effective support and handover into successful BAU transition and effective benefit review and realisation post engagement Change management is embedded throughout the project ensuring that new processes, systems etc. are adopted through focussed, guided and empathetic engagement with the council's staff and residents Stakeholders are engaged in the design, development and delivery of and projects. Manage, lead, and support the project team to ensure that they meet their objectives and address any issues as appropriate. Projects are delivered using the WF Project Management Framework and are compliant with all relevant legislation, regulations, codes, requirements, standards and guidelines. Budgets and financial risks are monitored and managed in line with project requirements. Individuals and teams are set objectives that they consistently meet or exceed. Under-performance is identified and addressed at the earliest opportunity. Best practice is captured and shared via a 'lessons learnt' process. Knowledge, Skills and Experience Experience in managing and leading a team and encouraging them to meet personal and organisational objectives. Experience of managing technology projects, working to time, budget and quality in a large organisation. Experience of managing a mixed and varied workload of conflicting priorities responding effectively to the needs of all customers. Experience of report writing and communications for a variety of audiences, demonstrating numeracy and literacy, and applying expert knowledge. Experience in dealing with a range of complex and contentious matters requiring a consistently high degree of support, persuasion and advocacy and an awareness of major policy objectives. Be effective at planning, monitoring and reviewing. Ability to manage resources and co-ordinate work carried out by different people and organisations. Ability to be decisive and work well under pressure. Ability to operate and empathise with stakeholders and project teams to influence and gain commitment to objectives. Good written and verbal communication skills, presentation skills, IT skills. Good time management skills. Ability to work autonomously to meet the objectives of the organisation. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Apr 16, 2024
Full time
Key Responsibilities Manage projects within the Digital and ICT Change portfolio to ensure the delivery of the required outputs. Projects deliver the outputs required within agreed timescales and budgets. Progress is highly visible to members, Management Board, staff and stakeholders. SROs and all other project stakeholders are all provided with a high quality service, ensuring their needs are well understood and agreed outcomes are met. Good working relationships with Services are established, fostered and sustained, including providing support and guidance on how the Digital and ICT teams work with them in an agile way to deliver quality solutions. Stakeholders are engaged in the design, development and delivery of the programmes and projects. Relations are built, fostered, maintained and grown throughout the change lifecycle from initial engagement to effective support and handover into successful BAU transition and effective benefit review and realisation post engagement Change management is embedded throughout the project ensuring that new processes, systems etc. are adopted through focussed, guided and empathetic engagement with the council's staff and residents Stakeholders are engaged in the design, development and delivery of and projects. Manage, lead, and support the project team to ensure that they meet their objectives and address any issues as appropriate. Projects are delivered using the WF Project Management Framework and are compliant with all relevant legislation, regulations, codes, requirements, standards and guidelines. Budgets and financial risks are monitored and managed in line with project requirements. Individuals and teams are set objectives that they consistently meet or exceed. Under-performance is identified and addressed at the earliest opportunity. Best practice is captured and shared via a 'lessons learnt' process. Knowledge, Skills and Experience Experience in managing and leading a team and encouraging them to meet personal and organisational objectives. Experience of managing technology projects, working to time, budget and quality in a large organisation. Experience of managing a mixed and varied workload of conflicting priorities responding effectively to the needs of all customers. Experience of report writing and communications for a variety of audiences, demonstrating numeracy and literacy, and applying expert knowledge. Experience in dealing with a range of complex and contentious matters requiring a consistently high degree of support, persuasion and advocacy and an awareness of major policy objectives. Be effective at planning, monitoring and reviewing. Ability to manage resources and co-ordinate work carried out by different people and organisations. Ability to be decisive and work well under pressure. Ability to operate and empathise with stakeholders and project teams to influence and gain commitment to objectives. Good written and verbal communication skills, presentation skills, IT skills. Good time management skills. Ability to work autonomously to meet the objectives of the organisation. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Our leading client is currently recruiting for a Service Architect / Design Manager to join their expanding technical sales team. As a Service Architect, you'll play a vital role in ensuring their service solutions align with their organisation's Standard Service Offerings and their customers' specific service requirements. The organisation is dedicated to delivering cutting-edge service solutions that exceed customers' expectations, so you'll have a real passion for designing services and driving excellence! Working closely with internal stakeholders and customers, you'll leverage your service management knowledge to oversee service delivery, design, and implementation, ensuring seamless transitions and ongoing support beyond implementation. Role Ensure service solutions align with organisational Standard Service Offerings and customers' service requirements. Support the design and implementation of SLAs to facilitate the continued transition of our products and services to customers. Utilize your strong problem-solving skills to address service-related challenges and provide hands-on support as needed. Interact effectively with internal and external stakeholders at all levels to ensure alignment and satisfaction. Maintain SC clearance or be willing to undergo SC clearance. Possess technical knowledge across various disciplines, including virtualization, security, networking, and cloud services. Stay updated on industry best practices and trends in service architecture and ITIL framework practices. Skills / Experience: Experience in service management, engineering, or delivery roles in a managed services environment. Strong understanding of service architecture, ITIL framework practices, and general business principles. ITIL v4 Foundation and/or TOGAF Excellent communication and relationship-building skills.
Apr 16, 2024
Full time
Our leading client is currently recruiting for a Service Architect / Design Manager to join their expanding technical sales team. As a Service Architect, you'll play a vital role in ensuring their service solutions align with their organisation's Standard Service Offerings and their customers' specific service requirements. The organisation is dedicated to delivering cutting-edge service solutions that exceed customers' expectations, so you'll have a real passion for designing services and driving excellence! Working closely with internal stakeholders and customers, you'll leverage your service management knowledge to oversee service delivery, design, and implementation, ensuring seamless transitions and ongoing support beyond implementation. Role Ensure service solutions align with organisational Standard Service Offerings and customers' service requirements. Support the design and implementation of SLAs to facilitate the continued transition of our products and services to customers. Utilize your strong problem-solving skills to address service-related challenges and provide hands-on support as needed. Interact effectively with internal and external stakeholders at all levels to ensure alignment and satisfaction. Maintain SC clearance or be willing to undergo SC clearance. Possess technical knowledge across various disciplines, including virtualization, security, networking, and cloud services. Stay updated on industry best practices and trends in service architecture and ITIL framework practices. Skills / Experience: Experience in service management, engineering, or delivery roles in a managed services environment. Strong understanding of service architecture, ITIL framework practices, and general business principles. ITIL v4 Foundation and/or TOGAF Excellent communication and relationship-building skills.
About BigHand BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best. We make big happen for our customers. We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where we win together, we learn, we give back, we believe in each other and we find the fun. We are proud to have ranked in Great Places to Work top 50 "UK's Best Workplaces" list for 6 years. About the role BigHand is a leading software technology company with a big difference. It's not just what we do, but how we do it. We specialise in speech, task delegation, document creation and process improvement solutions that help our customers achieve more in less time. Our vision is to be the industry's preferred, most supportive, and helpful technology partner. We aim to achieve this by harnessing our genuine enthusiasm and skill for helping busy people be more effective. BigHand is on a journey of Cloud Native transition. This is a company level strategy to modernise the applications and infrastructure to better deliver secure BigHand SaaS products to be available where, when and on whatever device the customer desires. BigHand is a champion of Cloud Security and is now taking the next step to mature its DevSecOps practices. This strategy is driven by the need for fast delivery of new features and secure and cost-effective use of Azure services. What you'll do: As a DevSecOps Engineer, you will be working with a team of great engineers, delivery managers and architects on several topics i.e., Security Testing, Security (Test) Automation, Risk Analysis, Threat modelling, Security Research, and many others. You will help reduce the risk for the organisation by helping DevOps, Platform Engineering, Platform Operations, Architecture and Software Engineering teams to deliver secure products and cloud platforms and support companywide security initiatives including information security standards such as ISO27001 and SOC 2. You will help to create new strategic plans to be more efficient and work together with BigHand security and compliance departments. You will also coach your team members and improve their security knowledge You will contribute to the security research and bring new knowledge inside the company. You will act as a bridge from Security to other functions. You also will assist with the continuous improvement of the processes critical to the success of the team. You will align with other stakeholders in other domains. Actively promoting DevSecOps ways of working and best practices within the teams and company at large. Support the delivery of the Platform Security roadmap. Demonstrate excellent judgement in prioritising security efforts to mitigate the appropriate risks. Be a strong communicator and can translate security objectives to tech teams. Managing several security related items: Security requirements, Threat Modelling, Design Reviews, Secure Code Review, Penetration Tests, Security Trainings, Automated Test Security, Security Monitoring, Kubernetes Security. Work with DevOps/Platform Engineers, Software Developers, Architecture to plan, design, implement and deploy secure product and platforms according to the needs of the business. Working with other DevOps/Platform Engineers in providing templates and knowledge that facilitates smooth automation process through out a project lifecycle with security embedded in all phases. Continuously drive improvements in processes, tooling, and security architecture of the underlying infrastructure and capabilities. Work on everything from transitioning on-prem services into Azure cloud (PaaS and IaaS services), helping move to and maintain orchestrated container-based service architecture (Azure Kubernetes and Docker). Improve and secure modules in our Terraform & PowerShell module library. Create and maintain an enterprise grade security monitoring and alerting solutions of applications, networks, data and infrastructure services. Assist in the creation of reports/dashboards for usage and up-time. Manage and monitor security health of platforms to ensure that issues and risk are quickly identified and resolved. Collaborate with the IT operations and development teams to plan and execute system changes e.g., security and audit controls as required by the business or compliance requirements. Automate build and release manual activities using DevSecOps best practices. Create security guides and documentation for the development team to securely operate and maintain products. Participate in incident management. Prioritise incidents to help deliver within SLAs. Carry out strong diagnosis to discover root cause and resolutions. Provide out of hours support on a rota basis throughout the year. What we're looking for: BSc. in Computer Science or Engineering or significant job experience with a minimum 2-year Security Engineering or DevOps experience, with experience on APIs. Experienced in working in complex environments including on-prem and cloud. Analytic skills and ability to solve highly complex problems. Experience with OWASP testing Guide / Open-Source Security Testing Methodology. Experience implementing controls for ISO27001 and SOC 2 Experience with cryptography, X509 certificates, signatures, securing TLS/SSL parameters, and certificates. Familiarity with Secure Development Lifecycle practices and Agile development with Continuous Delivery / Integration combined with good experience of cloud security, SAST, DAST, IAST or RASP Excellent communication skills and organisational savvy, to steer peers toward solutions that carefully balance business, velocity, risk, compliance, and engineering concerns. Eagerness to challenge the status quo, balanced with a reasonable and methodical approach to effecting change. A growth mindset, continuous learner with a fun and positive attitude. Excellent understanding of information security principles, cloud security and best practices. Hands-on working experience implementing SIEM & SOAR Tools. Hands-on experience implementing WAF solutions. Hands-on working experience in privileged access management, vulnerability management, secure remote access, secrets management and access control. Hands-on experience in designing, implementing, testing, and securing APIs. Hands-on experience implementing security controls across data, infrastructure, and applications primarily in Azure. Hands-on working experience with Microsoft Azure Cloud services (IaaS, PaaS and SaaS), Security, Networking and Azure DevOps Pipelines. Excellent working knowledge implementing security controls across all infrastructure, platforms, and applications. Excellent working knowledge of security scanning tools (Static Code Analysis, Dynamics Security Testing, Opensource and Container Scanning tools). Excellent working knowledge with Secure Software Development Lifecycle (SSDLC) in an Azure world. Hands-on working knowledge of Infrastructure as Code using Terraform and programming and/or scripting language such as PowerShell, Bash, SQL, KQL. Hands-on knowledge on the usage of CI/CD processes including the integration of security & code quality tools. Hands-on knowledge in security logging, monitoring, and alerting tools. Hands-on knowledge in setup, maintaining and supporting Kubernetes environments using cloud providers specifically Azure. Hands-on experience of implementing BCP and Disaster Recovery solutions for services deployed on-prem or Azure Cloud. Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. Excellent knowledge of relevant Operations services and Agile methodologies Good working knowledge of Azure DevOps Boards. Good understanding of engineering and automation of container orchestration with Kubernetes and Docker. Good working knowledge in building solutions on and developing integrations using Azure services. Ability to lead and manage complex project end-to-end from requirements, design, implementation, testing and supporting the solution. What we offer 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year Various wellbeing benefits including private medical, vision, Employee Assistance Program (EAP) and Employee Resource Groups (ERG) Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health Opportunities to give back with company volunteer events and individual volunteer days Career growth opportunities and study leave allowance Family benefits including enhanced parental leave, secondary caregiver leave and fertility support Financial benefits including pension scheme, life assurance, and salary sacrificing Cycle to Work Scheme and Tech Scheme Growing business with a global presence, flexible working, modern offices, and remote work options Our DEI Commitment . click apply for full job details
Apr 16, 2024
Full time
About BigHand BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best. We make big happen for our customers. We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where we win together, we learn, we give back, we believe in each other and we find the fun. We are proud to have ranked in Great Places to Work top 50 "UK's Best Workplaces" list for 6 years. About the role BigHand is a leading software technology company with a big difference. It's not just what we do, but how we do it. We specialise in speech, task delegation, document creation and process improvement solutions that help our customers achieve more in less time. Our vision is to be the industry's preferred, most supportive, and helpful technology partner. We aim to achieve this by harnessing our genuine enthusiasm and skill for helping busy people be more effective. BigHand is on a journey of Cloud Native transition. This is a company level strategy to modernise the applications and infrastructure to better deliver secure BigHand SaaS products to be available where, when and on whatever device the customer desires. BigHand is a champion of Cloud Security and is now taking the next step to mature its DevSecOps practices. This strategy is driven by the need for fast delivery of new features and secure and cost-effective use of Azure services. What you'll do: As a DevSecOps Engineer, you will be working with a team of great engineers, delivery managers and architects on several topics i.e., Security Testing, Security (Test) Automation, Risk Analysis, Threat modelling, Security Research, and many others. You will help reduce the risk for the organisation by helping DevOps, Platform Engineering, Platform Operations, Architecture and Software Engineering teams to deliver secure products and cloud platforms and support companywide security initiatives including information security standards such as ISO27001 and SOC 2. You will help to create new strategic plans to be more efficient and work together with BigHand security and compliance departments. You will also coach your team members and improve their security knowledge You will contribute to the security research and bring new knowledge inside the company. You will act as a bridge from Security to other functions. You also will assist with the continuous improvement of the processes critical to the success of the team. You will align with other stakeholders in other domains. Actively promoting DevSecOps ways of working and best practices within the teams and company at large. Support the delivery of the Platform Security roadmap. Demonstrate excellent judgement in prioritising security efforts to mitigate the appropriate risks. Be a strong communicator and can translate security objectives to tech teams. Managing several security related items: Security requirements, Threat Modelling, Design Reviews, Secure Code Review, Penetration Tests, Security Trainings, Automated Test Security, Security Monitoring, Kubernetes Security. Work with DevOps/Platform Engineers, Software Developers, Architecture to plan, design, implement and deploy secure product and platforms according to the needs of the business. Working with other DevOps/Platform Engineers in providing templates and knowledge that facilitates smooth automation process through out a project lifecycle with security embedded in all phases. Continuously drive improvements in processes, tooling, and security architecture of the underlying infrastructure and capabilities. Work on everything from transitioning on-prem services into Azure cloud (PaaS and IaaS services), helping move to and maintain orchestrated container-based service architecture (Azure Kubernetes and Docker). Improve and secure modules in our Terraform & PowerShell module library. Create and maintain an enterprise grade security monitoring and alerting solutions of applications, networks, data and infrastructure services. Assist in the creation of reports/dashboards for usage and up-time. Manage and monitor security health of platforms to ensure that issues and risk are quickly identified and resolved. Collaborate with the IT operations and development teams to plan and execute system changes e.g., security and audit controls as required by the business or compliance requirements. Automate build and release manual activities using DevSecOps best practices. Create security guides and documentation for the development team to securely operate and maintain products. Participate in incident management. Prioritise incidents to help deliver within SLAs. Carry out strong diagnosis to discover root cause and resolutions. Provide out of hours support on a rota basis throughout the year. What we're looking for: BSc. in Computer Science or Engineering or significant job experience with a minimum 2-year Security Engineering or DevOps experience, with experience on APIs. Experienced in working in complex environments including on-prem and cloud. Analytic skills and ability to solve highly complex problems. Experience with OWASP testing Guide / Open-Source Security Testing Methodology. Experience implementing controls for ISO27001 and SOC 2 Experience with cryptography, X509 certificates, signatures, securing TLS/SSL parameters, and certificates. Familiarity with Secure Development Lifecycle practices and Agile development with Continuous Delivery / Integration combined with good experience of cloud security, SAST, DAST, IAST or RASP Excellent communication skills and organisational savvy, to steer peers toward solutions that carefully balance business, velocity, risk, compliance, and engineering concerns. Eagerness to challenge the status quo, balanced with a reasonable and methodical approach to effecting change. A growth mindset, continuous learner with a fun and positive attitude. Excellent understanding of information security principles, cloud security and best practices. Hands-on working experience implementing SIEM & SOAR Tools. Hands-on experience implementing WAF solutions. Hands-on working experience in privileged access management, vulnerability management, secure remote access, secrets management and access control. Hands-on experience in designing, implementing, testing, and securing APIs. Hands-on experience implementing security controls across data, infrastructure, and applications primarily in Azure. Hands-on working experience with Microsoft Azure Cloud services (IaaS, PaaS and SaaS), Security, Networking and Azure DevOps Pipelines. Excellent working knowledge implementing security controls across all infrastructure, platforms, and applications. Excellent working knowledge of security scanning tools (Static Code Analysis, Dynamics Security Testing, Opensource and Container Scanning tools). Excellent working knowledge with Secure Software Development Lifecycle (SSDLC) in an Azure world. Hands-on working knowledge of Infrastructure as Code using Terraform and programming and/or scripting language such as PowerShell, Bash, SQL, KQL. Hands-on knowledge on the usage of CI/CD processes including the integration of security & code quality tools. Hands-on knowledge in security logging, monitoring, and alerting tools. Hands-on knowledge in setup, maintaining and supporting Kubernetes environments using cloud providers specifically Azure. Hands-on experience of implementing BCP and Disaster Recovery solutions for services deployed on-prem or Azure Cloud. Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. Excellent knowledge of relevant Operations services and Agile methodologies Good working knowledge of Azure DevOps Boards. Good understanding of engineering and automation of container orchestration with Kubernetes and Docker. Good working knowledge in building solutions on and developing integrations using Azure services. Ability to lead and manage complex project end-to-end from requirements, design, implementation, testing and supporting the solution. What we offer 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year Various wellbeing benefits including private medical, vision, Employee Assistance Program (EAP) and Employee Resource Groups (ERG) Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health Opportunities to give back with company volunteer events and individual volunteer days Career growth opportunities and study leave allowance Family benefits including enhanced parental leave, secondary caregiver leave and fertility support Financial benefits including pension scheme, life assurance, and salary sacrificing Cycle to Work Scheme and Tech Scheme Growing business with a global presence, flexible working, modern offices, and remote work options Our DEI Commitment . click apply for full job details
Service Delivery Manager Salary: 60,000 - 68,000 Location: Mainly remote with occasion travel to London required. Permanent I have an exciting Service Delivery Manager opportunity with one of the country's leading independent communications companies. Our client is a dynamic and client focused managed service provider who specialise in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers. The Role This is a fantastic opportunity to play a crucial role with one my client's newest customers where you will directly with them to manage their contact centre and cloud services, oversee day to day operations, performance and governance. The ideal candidate will be an experienced, ITIL focused Service Delivery professional with a high level oof experience working with telephony and Contact Centre clients. Responsibilities Establishing ITIL Best Practice Methods with the customer and internal teams Build upon, creating and developing robust delivery methodologies for the customer and the customer's internal teams. Act as principle contact for assigned/aligned strategic accounts. Manage service level agreements and monitor internal teams to ensure adherence, building knowledge articles and best practices to be followed. Conduct trend analysis across all processes within operational teams providing working solutions where possible. Own the development of effective reactive, proactive, and preventative operational models for the customer/partner model. Develop relationships of openness and trust with customers, partners, and internal stakeholders. Regularly review CSAT results and feedback solutions to the internal teams. Be the 'voice of the customer' within the organisation and influence and coordinate internal teams to resource and resolve customer and partner issues. Produce, maintain, and manage the customer/partner operational manual among other documentation. Understand, build, and maintain the customer/partners KPIs and SLAs, influencing and training internal stakeholder teams to understand processes aligned to support this. Lead continuous improvement for the customers processes to allow improvement and success with their customers. Develop and oversee communication plan between our customers and partners. Oversee customer governance and administration arrangements. Develop and deliver customer specific Managed service reporting. Develop and oversee communication plan between our customers and partners. Monitor and report on status of any defects submitted on behalf of the customer. Engage internal teams as required to develop resolution and expected timeline for delivery of defect resolution. Monitor and report on status of feature requests submitted by the customer. Engage regularly with the end customer's product team to meet with the customer to fully understand requirements, confirm feasibility, and map timeline for the requested feature. Manage contracted deliverables and services included within the solution purchased by the customer. Responsible for managing the Service Transition workstream for Day 2 readiness. This workstream will be incorporated into the broader Implementation Program timeline managed by the client's professional services. Maintain close alignment with the end customer's Account Management team to encourage adoption of technology, escalate issues internally, participate in account status reviews/QBRs (internal and customer-facing) Experience Required ITIL methodology expertise with emphasis in Service and Incident Management Ability to work with technical leads to develop solutions from concept through design to testing and implementation. Reporting and analytics experience In depth understanding of KPI's and objectives around Service Management Strong customer relationship skills and service orientation Ability to work independently. Self-starter who takes initiatives Strong written and oral communication skills Managed Services / SaaS service management experience on a global scale Previous experience in a day 2 support services capacity with Contact Centre and its associated telephony and architecture ITIL v3 or v4 Foundation Certification (minimum) 15+ years' experience in fast-paced commercial environment, overseeing the successful rollout and transformation of key IT and digital strategies. 5+ years of relevant experience in ITIL Process Design and/or ITSM integration ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 15, 2024
Full time
Service Delivery Manager Salary: 60,000 - 68,000 Location: Mainly remote with occasion travel to London required. Permanent I have an exciting Service Delivery Manager opportunity with one of the country's leading independent communications companies. Our client is a dynamic and client focused managed service provider who specialise in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers. The Role This is a fantastic opportunity to play a crucial role with one my client's newest customers where you will directly with them to manage their contact centre and cloud services, oversee day to day operations, performance and governance. The ideal candidate will be an experienced, ITIL focused Service Delivery professional with a high level oof experience working with telephony and Contact Centre clients. Responsibilities Establishing ITIL Best Practice Methods with the customer and internal teams Build upon, creating and developing robust delivery methodologies for the customer and the customer's internal teams. Act as principle contact for assigned/aligned strategic accounts. Manage service level agreements and monitor internal teams to ensure adherence, building knowledge articles and best practices to be followed. Conduct trend analysis across all processes within operational teams providing working solutions where possible. Own the development of effective reactive, proactive, and preventative operational models for the customer/partner model. Develop relationships of openness and trust with customers, partners, and internal stakeholders. Regularly review CSAT results and feedback solutions to the internal teams. Be the 'voice of the customer' within the organisation and influence and coordinate internal teams to resource and resolve customer and partner issues. Produce, maintain, and manage the customer/partner operational manual among other documentation. Understand, build, and maintain the customer/partners KPIs and SLAs, influencing and training internal stakeholder teams to understand processes aligned to support this. Lead continuous improvement for the customers processes to allow improvement and success with their customers. Develop and oversee communication plan between our customers and partners. Oversee customer governance and administration arrangements. Develop and deliver customer specific Managed service reporting. Develop and oversee communication plan between our customers and partners. Monitor and report on status of any defects submitted on behalf of the customer. Engage internal teams as required to develop resolution and expected timeline for delivery of defect resolution. Monitor and report on status of feature requests submitted by the customer. Engage regularly with the end customer's product team to meet with the customer to fully understand requirements, confirm feasibility, and map timeline for the requested feature. Manage contracted deliverables and services included within the solution purchased by the customer. Responsible for managing the Service Transition workstream for Day 2 readiness. This workstream will be incorporated into the broader Implementation Program timeline managed by the client's professional services. Maintain close alignment with the end customer's Account Management team to encourage adoption of technology, escalate issues internally, participate in account status reviews/QBRs (internal and customer-facing) Experience Required ITIL methodology expertise with emphasis in Service and Incident Management Ability to work with technical leads to develop solutions from concept through design to testing and implementation. Reporting and analytics experience In depth understanding of KPI's and objectives around Service Management Strong customer relationship skills and service orientation Ability to work independently. Self-starter who takes initiatives Strong written and oral communication skills Managed Services / SaaS service management experience on a global scale Previous experience in a day 2 support services capacity with Contact Centre and its associated telephony and architecture ITIL v3 or v4 Foundation Certification (minimum) 15+ years' experience in fast-paced commercial environment, overseeing the successful rollout and transformation of key IT and digital strategies. 5+ years of relevant experience in ITIL Process Design and/or ITSM integration ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Engineering Manager, Scrum MasterUK, Remote, Circa £100k/annum + benefits Position Overview: This is a brand new role for our cutting edge Healthtech client. They are hiring for an Engineering Manager/Scrum Master to join and lead their software development efforts. The ideal candidate will have a strong background in software engineering, process design, iteration management, and agile methodologies, with experience in managing the transition of products from development to operations, including software release processes. Knowledge of cloud platforms, particularly AWS, is highly preferred. Ideally, you will come from a development background, but this is a not a hands-on development role. Responsibilities : Lead and manage a team of 9 software developers, ensuring high performance, collaboration, and continuous improvement. Implement and optimize agile methodologies (Scrum) to drive efficient and effective software development processes. Oversee the design, development, testing, and deployment of software solutions across multiple projects. Collaborate with product managers, designers, and other stakeholders to define project goals, timelines, and deliverables. Manage the transition of software products from engineering to operations, including release management and deployment strategies. Drive process design and iteration to improve team productivity, code quality, and delivery timelines. Mentor and coach team members to foster a culture of learning, innovation, and accountability. Stay updated with industry trends, best practices, and emerging technologies to guide technical decision-making and strategy. Requirements : Proven experience in software engineering and leading a team. Strong understanding of agile methodologies (Scrum, Kanban, etc.) and experience as a Scrum Master. Proficiency in software release processes, version control systems, and continuous integration/continuous deployment (CI/CD) pipelines. Experience managing software development teams across multiple projects or product lines. Familiarity with cloud platforms, preferably AWS, and experience with cloud-based architectures and services. Excellent communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Strong analytical and problem-solving abilities, with a focus on driving results and meeting project deadlines. Sound like you? Apply with your CV today.
Apr 15, 2024
Full time
Engineering Manager, Scrum MasterUK, Remote, Circa £100k/annum + benefits Position Overview: This is a brand new role for our cutting edge Healthtech client. They are hiring for an Engineering Manager/Scrum Master to join and lead their software development efforts. The ideal candidate will have a strong background in software engineering, process design, iteration management, and agile methodologies, with experience in managing the transition of products from development to operations, including software release processes. Knowledge of cloud platforms, particularly AWS, is highly preferred. Ideally, you will come from a development background, but this is a not a hands-on development role. Responsibilities : Lead and manage a team of 9 software developers, ensuring high performance, collaboration, and continuous improvement. Implement and optimize agile methodologies (Scrum) to drive efficient and effective software development processes. Oversee the design, development, testing, and deployment of software solutions across multiple projects. Collaborate with product managers, designers, and other stakeholders to define project goals, timelines, and deliverables. Manage the transition of software products from engineering to operations, including release management and deployment strategies. Drive process design and iteration to improve team productivity, code quality, and delivery timelines. Mentor and coach team members to foster a culture of learning, innovation, and accountability. Stay updated with industry trends, best practices, and emerging technologies to guide technical decision-making and strategy. Requirements : Proven experience in software engineering and leading a team. Strong understanding of agile methodologies (Scrum, Kanban, etc.) and experience as a Scrum Master. Proficiency in software release processes, version control systems, and continuous integration/continuous deployment (CI/CD) pipelines. Experience managing software development teams across multiple projects or product lines. Familiarity with cloud platforms, preferably AWS, and experience with cloud-based architectures and services. Excellent communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Strong analytical and problem-solving abilities, with a focus on driving results and meeting project deadlines. Sound like you? Apply with your CV today.
Role responsibilities: Work closely with the Account Solution Architect to design, and implement innovative approaches to their problems and challenges Have a deep technical understanding and to support engineers in the build and development of POC's and have a hands-on approach to designing and implementing solutions which have high availability, achieve performance metrics and are scalable Helping to shape, evolve and document the architecture that underpins the existing platforms and services and lead their on-going transition from legacy systems to cloud based architectures. Interacting with project roles as required, to gain an understanding of the complex business environment, technical context, end client requirements and organisational strategic direction. Advising our customer on the latest technologies and methodologies What you will bring to the team: Enthusiasm for collaboration and excellent communication skills (written and verbal) An interest in keeping up with emerging tools, techniques, and technologies Effective time management and organisational skills A flexible and Agile way of working within a fast paced and everchanging environment. Attention to detail with a pragmatic and enthusiastic attitude to work Demonstrates a high level of energy, enthusiasm, and tenacity to achieve a positive result Is a self-starter, overcomes obstacles and is driven to succeed Works well under pressure to meet deadlines Rapid adaptability in terms of technology and approach are key Desirable Skills and Technologies: Either strong Linux sys admin and KVM skills or VMware - ESX, vCentre, Clustering, HA, DRS, vRealize, Update Manager, hardening, storage integration, deep trouble shooting A proven track record in technical computing-based environments A deep understanding of Linux and its broader eco system Deployment automation technologies The ability to code, especially Infrastructure as code Network design, implementation, and administration A track record in the design and application of systems, leveraging automation technologies A deep understanding of Virtualisation and Container technologies Design of large, complex systems including practical experimentation and development skills Has both technical breadth and depth and great client engagement skills Knowledge or appreciation of some the listed technologies;Foreman; Puppet; Satellite; Ansible; Nagios; AI/ML; Big Data; Elastic Search; IaaS; PaaS; HPC; DevOps; AWS; Azure; Kubernetes, Docker, OpenShift; Linux based applications
Apr 15, 2024
Full time
Role responsibilities: Work closely with the Account Solution Architect to design, and implement innovative approaches to their problems and challenges Have a deep technical understanding and to support engineers in the build and development of POC's and have a hands-on approach to designing and implementing solutions which have high availability, achieve performance metrics and are scalable Helping to shape, evolve and document the architecture that underpins the existing platforms and services and lead their on-going transition from legacy systems to cloud based architectures. Interacting with project roles as required, to gain an understanding of the complex business environment, technical context, end client requirements and organisational strategic direction. Advising our customer on the latest technologies and methodologies What you will bring to the team: Enthusiasm for collaboration and excellent communication skills (written and verbal) An interest in keeping up with emerging tools, techniques, and technologies Effective time management and organisational skills A flexible and Agile way of working within a fast paced and everchanging environment. Attention to detail with a pragmatic and enthusiastic attitude to work Demonstrates a high level of energy, enthusiasm, and tenacity to achieve a positive result Is a self-starter, overcomes obstacles and is driven to succeed Works well under pressure to meet deadlines Rapid adaptability in terms of technology and approach are key Desirable Skills and Technologies: Either strong Linux sys admin and KVM skills or VMware - ESX, vCentre, Clustering, HA, DRS, vRealize, Update Manager, hardening, storage integration, deep trouble shooting A proven track record in technical computing-based environments A deep understanding of Linux and its broader eco system Deployment automation technologies The ability to code, especially Infrastructure as code Network design, implementation, and administration A track record in the design and application of systems, leveraging automation technologies A deep understanding of Virtualisation and Container technologies Design of large, complex systems including practical experimentation and development skills Has both technical breadth and depth and great client engagement skills Knowledge or appreciation of some the listed technologies;Foreman; Puppet; Satellite; Ansible; Nagios; AI/ML; Big Data; Elastic Search; IaaS; PaaS; HPC; DevOps; AWS; Azure; Kubernetes, Docker, OpenShift; Linux based applications
Gestionnaire de l'engagement / Engagement Manager L'utilisation de la technologie pour dynamiser les entreprises vous passionne? Amazon Web Services (AWS) fait figure de pionnier et de chef de file reconnu de l'informatique en nuage. Dans plus de 150 pays, des millions d'entreprises en démarrage ou classées au Fortune 500, de tous les secteurs, utilisent AWS pour leurs opérations et leurs applications. AWS Professional Services aide de nombreuses entreprises dans leur transition vers un modèle d'exploitation infonuagique des TI. Le poste L'organisation Amazon Web Services (AWS) Professional Services intervient dans des projets très divers pour aider les clients et les partenaires à se libérer des contraintes et à accélérer leur évolution avec AWS. Nous transmettons les meilleures pratiques et les expériences collectives des clients dans le but d'assurer la réussite de nos clients. Nous embauchons des gestionnaires de l'engagement en mesure de diriger les équipes internes d'AWS ainsi que les équipes externes des partenaires et des clients pour livrer des produits et services dans le nuage AWS qui permettent à nos clients de réaliser leurs objectifs opérationnels. Vous utiliserez vos capacités relationnelles avec la clientèle et votre sens technique pour comprendre les exigences des clients et les aider à mettre en œuvre leurs projets de transformation numérique. Vous collaborerez avec de nombreuses parties prenantes pour le recensement des exigences et la définition de la portée des projets. Vous travaillerez en permanence à la mise en œuvre proactive des meilleures pratiques pour nos clients et vous collaborerez avec tous les niveaux de l'organisation pour contribuer à repérer et à combler les lacunes des projets. Les engagements types des services infonuagiques sont les suivants : élaboration de la stratégie infonuagique et de l'analyse de rentabilité, évaluations de la compatibilité avec le nuage et de la migration, conception et mise en œuvre de l'architecture infonuagique, migrations du local vers le nuage et harmonisation organisationnelle du nuage. Do you have a deep passion for utilizing technology to empower businesses? Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises across all industries, run their operations and applications on AWS. Many Enterprise customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model. The Role Our Amazon Web Services (AWS) Professional Services organization engages in a wide variety of projects to help our customers and partners remove constraints and accelerate their journey to AWS. We provide the best practices, collective customer experiences, and obsess about strong successes for our customers. We are hiring an Engagement Manager capable of leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to realize their business outcomes. You will need to draw on your customer-facing skills and technical acumen to understand customer requirements and enable them to implement their digital transformation projects. You will be collaborating with many stakeholder groups to support requirements gathering and scope definition. You will be working on an ongoing basis to proactively implement best practices for our customers and help identify and close project gaps working with all levels of organizations. Typical engagements include: Cloud Strategy and Business Case Development, Cloud Suitability and Migration Assessments, Cloud Architecture Design and Implementation, On-Premise to Cloud Migrations, and Cloud Organizational Alignment. Key job responsibilities T CHES Collaborer avec les équipes AWS des ventes, des préventes, de la formation et du soutien technique qui sont en place, afin de comprendre les besoins des clients, leurs activités et leurs objectifs de réussite, et d'assurer la production et le développement de résultats pour les clients. Planifier, organiser et gérer toutes les étapes du cycle d'un projet pour en assurer la réussite. Cela inclut le développement et la gestion des plans de gouvernance des projets, des échéanciers et des étapes clés, des objectifs de l'équipe, des budgets et la définition des critères de réussite. Réaliser les objectifs des engagements et diriger les équipes afin d'obtenir des résultats opérationnels pour les clients par la gestion des problèmes, des risques, des décisions, des interdépendances et des moyens d'action. Collaborer avec les parties prenantes et les équipes des ventes AWS pour modifier la portée contractuelle, les moyens financiers et le calendrier prévu. Capacité à prendre ses responsabilités, à travailler sous pression et à respecter le budget et les échéances. Demander aux équipes internes et externes de rendre des comptes et les réorienter si nécessaire; répondre aux attentes des clients dans le cadre des engagements. Travailler avec efficacité dans un environnement dynamique dont les priorités évoluent et prendre des mesures proactives pour s'assurer que les équipes répondent aux attentes des clients ou les dépassent. Autonomie et capacité à travailler de manière efficace et indépendante, tout en étant à l'aise dans un environnement général de travail en équipe. Être axé sur les résultats, organiser les activités de travail selon des priorités, planifier et demeurer organisé pour respecter les engagements. S'assurer que les équipes AWS et les équipes des partenaires réalisent ou dépassent les objectifs opérationnels des clients. SOLUTIONS Gérer des individus, des équipes ou des groupes multiples et jouer un rôle actif dans l'analyse des objectifs et la création d'un plan pour leur réalisation, puis diriger les membres de l'équipes AWS, les parties prenantes du client/experts responsables et potentiellement d'autres tiers pour réaliser ces objectifs, tout en ayant une compréhension de l'environnement du client et des contraintes quant à la mise en œuvre. Rechercher activement des moyens d'améliorer l'efficacité des processus. Faire preuve d'une vision stratégique et comprendre les exigences pour sa mise en œuvre. Capacité à prendre de manière autonome des décisions selon des politiques, des procédures et des plans d'affaires. Sens des affaires et des finances permettant d'atteindre des résultats commerciaux mesurables pour la réussite des clients. Soutenir et guider le cycle de développement des ventes en accompagnant les clients dans la définition des prochaines étapes de leurs projets infonuagiques de manière à répondre à leurs besoins. Contribuer au développement des solutions et des méthodes pratiques, ainsi qu'au développement des artéfacts de partage des connaissances. COMMUNICATION Compétences remarquables en communication et en présentation écrites et orales avec les membres des équipes et les publics de tous les niveaux. Capacité à bâtir des relations avec divers clients et parties prenantes internes d'AWS, notamment les équipes de direction (cadres, vice-président directeur, vice-président et directeurs) et les ressources qui travaillent sur le projet, comme les experts responsables. Planifier et superviser la préparation et la diffusion des communications concernant les projets. Comprendre les styles opérationnels des autres personnes, les relations entre l'équipe et le client, et la dynamique d'une équipe, et ajuster son comportement en conséquence pour réussir. Reconnaître les nuances liées à la culture ou à l'environnement et s'adapter. Favoriser un environnement de travail inclusif et diversifié. TRAVAIL EN ÉQUIPE Capacité éprouvée à travailler efficacement avec des équipes et la direction exécutive dans l'environnement complexe des clients. Coéquipier efficace qui intègre, motive et crée des relations avec les équipes transversales (locales ou distantes), les commanditaires, les principales parties prenantes, les dirigeants et les autres personnes ou organisations impliquées ou concernées par les projets. Expérience éprouvée de travail dans un environnement matriciel et de gestion de multiples parties prenantes. Excellentes compétences en gestion des personnes, notamment la capacité à influencer, à négocier et à obtenir des résultats à l'aide de personnes n'étant pas des subordonnés directs. En tant que membre de l'équipe AWS Services Professionnels, vous rejoignez une équipe qui investit dans votre succès en proposant des programmes complets d'apprentissage et de mentorat. Il s'agit d'un poste en contact direct avec la clientèle. Si nécessaire, vous serez appelé à vous rendre chez les clients pour fournir des services professionnels. DELIVERY Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes. Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria. Manage engagement goals and lead teams to achieve customers' business outcomes by managing issues, risks, decisions, dependencies, and action items. Work with stakeholders and AWS sales teams to amend the contractual scope, financials, and expected timelines Ability to take ownership, work under pressure, stay within budget, and meet deadlines Hold internal and external teams accountable, redirect when needed . click apply for full job details
Apr 15, 2024
Full time
Gestionnaire de l'engagement / Engagement Manager L'utilisation de la technologie pour dynamiser les entreprises vous passionne? Amazon Web Services (AWS) fait figure de pionnier et de chef de file reconnu de l'informatique en nuage. Dans plus de 150 pays, des millions d'entreprises en démarrage ou classées au Fortune 500, de tous les secteurs, utilisent AWS pour leurs opérations et leurs applications. AWS Professional Services aide de nombreuses entreprises dans leur transition vers un modèle d'exploitation infonuagique des TI. Le poste L'organisation Amazon Web Services (AWS) Professional Services intervient dans des projets très divers pour aider les clients et les partenaires à se libérer des contraintes et à accélérer leur évolution avec AWS. Nous transmettons les meilleures pratiques et les expériences collectives des clients dans le but d'assurer la réussite de nos clients. Nous embauchons des gestionnaires de l'engagement en mesure de diriger les équipes internes d'AWS ainsi que les équipes externes des partenaires et des clients pour livrer des produits et services dans le nuage AWS qui permettent à nos clients de réaliser leurs objectifs opérationnels. Vous utiliserez vos capacités relationnelles avec la clientèle et votre sens technique pour comprendre les exigences des clients et les aider à mettre en œuvre leurs projets de transformation numérique. Vous collaborerez avec de nombreuses parties prenantes pour le recensement des exigences et la définition de la portée des projets. Vous travaillerez en permanence à la mise en œuvre proactive des meilleures pratiques pour nos clients et vous collaborerez avec tous les niveaux de l'organisation pour contribuer à repérer et à combler les lacunes des projets. Les engagements types des services infonuagiques sont les suivants : élaboration de la stratégie infonuagique et de l'analyse de rentabilité, évaluations de la compatibilité avec le nuage et de la migration, conception et mise en œuvre de l'architecture infonuagique, migrations du local vers le nuage et harmonisation organisationnelle du nuage. Do you have a deep passion for utilizing technology to empower businesses? Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises across all industries, run their operations and applications on AWS. Many Enterprise customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model. The Role Our Amazon Web Services (AWS) Professional Services organization engages in a wide variety of projects to help our customers and partners remove constraints and accelerate their journey to AWS. We provide the best practices, collective customer experiences, and obsess about strong successes for our customers. We are hiring an Engagement Manager capable of leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to realize their business outcomes. You will need to draw on your customer-facing skills and technical acumen to understand customer requirements and enable them to implement their digital transformation projects. You will be collaborating with many stakeholder groups to support requirements gathering and scope definition. You will be working on an ongoing basis to proactively implement best practices for our customers and help identify and close project gaps working with all levels of organizations. Typical engagements include: Cloud Strategy and Business Case Development, Cloud Suitability and Migration Assessments, Cloud Architecture Design and Implementation, On-Premise to Cloud Migrations, and Cloud Organizational Alignment. Key job responsibilities T CHES Collaborer avec les équipes AWS des ventes, des préventes, de la formation et du soutien technique qui sont en place, afin de comprendre les besoins des clients, leurs activités et leurs objectifs de réussite, et d'assurer la production et le développement de résultats pour les clients. Planifier, organiser et gérer toutes les étapes du cycle d'un projet pour en assurer la réussite. Cela inclut le développement et la gestion des plans de gouvernance des projets, des échéanciers et des étapes clés, des objectifs de l'équipe, des budgets et la définition des critères de réussite. Réaliser les objectifs des engagements et diriger les équipes afin d'obtenir des résultats opérationnels pour les clients par la gestion des problèmes, des risques, des décisions, des interdépendances et des moyens d'action. Collaborer avec les parties prenantes et les équipes des ventes AWS pour modifier la portée contractuelle, les moyens financiers et le calendrier prévu. Capacité à prendre ses responsabilités, à travailler sous pression et à respecter le budget et les échéances. Demander aux équipes internes et externes de rendre des comptes et les réorienter si nécessaire; répondre aux attentes des clients dans le cadre des engagements. Travailler avec efficacité dans un environnement dynamique dont les priorités évoluent et prendre des mesures proactives pour s'assurer que les équipes répondent aux attentes des clients ou les dépassent. Autonomie et capacité à travailler de manière efficace et indépendante, tout en étant à l'aise dans un environnement général de travail en équipe. Être axé sur les résultats, organiser les activités de travail selon des priorités, planifier et demeurer organisé pour respecter les engagements. S'assurer que les équipes AWS et les équipes des partenaires réalisent ou dépassent les objectifs opérationnels des clients. SOLUTIONS Gérer des individus, des équipes ou des groupes multiples et jouer un rôle actif dans l'analyse des objectifs et la création d'un plan pour leur réalisation, puis diriger les membres de l'équipes AWS, les parties prenantes du client/experts responsables et potentiellement d'autres tiers pour réaliser ces objectifs, tout en ayant une compréhension de l'environnement du client et des contraintes quant à la mise en œuvre. Rechercher activement des moyens d'améliorer l'efficacité des processus. Faire preuve d'une vision stratégique et comprendre les exigences pour sa mise en œuvre. Capacité à prendre de manière autonome des décisions selon des politiques, des procédures et des plans d'affaires. Sens des affaires et des finances permettant d'atteindre des résultats commerciaux mesurables pour la réussite des clients. Soutenir et guider le cycle de développement des ventes en accompagnant les clients dans la définition des prochaines étapes de leurs projets infonuagiques de manière à répondre à leurs besoins. Contribuer au développement des solutions et des méthodes pratiques, ainsi qu'au développement des artéfacts de partage des connaissances. COMMUNICATION Compétences remarquables en communication et en présentation écrites et orales avec les membres des équipes et les publics de tous les niveaux. Capacité à bâtir des relations avec divers clients et parties prenantes internes d'AWS, notamment les équipes de direction (cadres, vice-président directeur, vice-président et directeurs) et les ressources qui travaillent sur le projet, comme les experts responsables. Planifier et superviser la préparation et la diffusion des communications concernant les projets. Comprendre les styles opérationnels des autres personnes, les relations entre l'équipe et le client, et la dynamique d'une équipe, et ajuster son comportement en conséquence pour réussir. Reconnaître les nuances liées à la culture ou à l'environnement et s'adapter. Favoriser un environnement de travail inclusif et diversifié. TRAVAIL EN ÉQUIPE Capacité éprouvée à travailler efficacement avec des équipes et la direction exécutive dans l'environnement complexe des clients. Coéquipier efficace qui intègre, motive et crée des relations avec les équipes transversales (locales ou distantes), les commanditaires, les principales parties prenantes, les dirigeants et les autres personnes ou organisations impliquées ou concernées par les projets. Expérience éprouvée de travail dans un environnement matriciel et de gestion de multiples parties prenantes. Excellentes compétences en gestion des personnes, notamment la capacité à influencer, à négocier et à obtenir des résultats à l'aide de personnes n'étant pas des subordonnés directs. En tant que membre de l'équipe AWS Services Professionnels, vous rejoignez une équipe qui investit dans votre succès en proposant des programmes complets d'apprentissage et de mentorat. Il s'agit d'un poste en contact direct avec la clientèle. Si nécessaire, vous serez appelé à vous rendre chez les clients pour fournir des services professionnels. DELIVERY Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes. Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria. Manage engagement goals and lead teams to achieve customers' business outcomes by managing issues, risks, decisions, dependencies, and action items. Work with stakeholders and AWS sales teams to amend the contractual scope, financials, and expected timelines Ability to take ownership, work under pressure, stay within budget, and meet deadlines Hold internal and external teams accountable, redirect when needed . click apply for full job details
We're looking for an experienced Head of Software Development to join an industry leading organisation that is currently going through a period of growth due to continued success! Our client is a reputable organisation within their industry, dedicated to providing exceptional services, solutions and experiences to the communities they serve. You'd be joining in a varied role that takes ownership over the delivery of all Software & Development initiatives and projects. Looking after both off the shelf and bespoke applications. With a handful of direct reports and teams under them, a large proportion of the Development resource is outsourced and therefore you'd be responsible for managing those 3rd party and vendor relationships. Core Responsibilities: To Lead and Manager the IT Applications & Development team, ensuring the efficient and timely delivery of projects. Managing the delivery of multiple Software initiatives and projects. Overseeing the design, development, testing and deployment of applications Define & implement best practice, methodologies and standards for software development, deployment & release management Be an example and lead from the front for software delivery, showcasing the benefits of Agile & Scrum - assisting other teams to transition. Manage the relationship with 3rd party resources and vendors, holding them accountable to deliverable agreed. Have a strong technical background and deep understanding of software development methodologies. This is a varied role with a large emphasis on the delivery of multiple projects and new initiatives. You'll oversee the build and delivery of new platforms and therefore proven experience of this is key to the role. We're also looking for someone who is confident within the Microsoft and Azure tech stack. This is a fantastic opportunity to join a collaborative, driven organisation where you will get to make a real difference both internally but also to their customer base!This is a flexible but hybrid role based in central London so you must be a commutable distance away. Click apply or email for more details!
Apr 15, 2024
Full time
We're looking for an experienced Head of Software Development to join an industry leading organisation that is currently going through a period of growth due to continued success! Our client is a reputable organisation within their industry, dedicated to providing exceptional services, solutions and experiences to the communities they serve. You'd be joining in a varied role that takes ownership over the delivery of all Software & Development initiatives and projects. Looking after both off the shelf and bespoke applications. With a handful of direct reports and teams under them, a large proportion of the Development resource is outsourced and therefore you'd be responsible for managing those 3rd party and vendor relationships. Core Responsibilities: To Lead and Manager the IT Applications & Development team, ensuring the efficient and timely delivery of projects. Managing the delivery of multiple Software initiatives and projects. Overseeing the design, development, testing and deployment of applications Define & implement best practice, methodologies and standards for software development, deployment & release management Be an example and lead from the front for software delivery, showcasing the benefits of Agile & Scrum - assisting other teams to transition. Manage the relationship with 3rd party resources and vendors, holding them accountable to deliverable agreed. Have a strong technical background and deep understanding of software development methodologies. This is a varied role with a large emphasis on the delivery of multiple projects and new initiatives. You'll oversee the build and delivery of new platforms and therefore proven experience of this is key to the role. We're also looking for someone who is confident within the Microsoft and Azure tech stack. This is a fantastic opportunity to join a collaborative, driven organisation where you will get to make a real difference both internally but also to their customer base!This is a flexible but hybrid role based in central London so you must be a commutable distance away. Click apply or email for more details!
We're looking for an experienced Head of Software Development & Delivery to join an industry leading organisation that is currently going through a period of growth due to continued success! Our client is a reputable organisation within their industry, dedicated to providing exceptional services, solutions and experiences to the communities they serve. You'd be joining in a varied role that takes ownership over the delivery of all Software & Development initiatives and projects. Looking after both off the shelf and bespoke applications. With a handful of direct reports and teams under them, a large proportion of the Development resource is outsourced and therefore you'd be responsible for managing those 3rd party and vendor relationships. Core Responsibilities: To Lead and Manager the IT Applications & Development team, ensuring the efficient and timely delivery of projects. Managing the delivery of multiple Software initiatives and projects. Overseeing the design, development, testing and deployment of applications Define & implement best practice, methodologies and standards for software development, deployment & release management Be an example and lead from the front for software delivery, showcasing the benefits of Agile & Scrum - assisting other teams to transition. Manage the relationship with 3rd party resources and vendors, holding them accountable to deliverable agreed. Have a strong technical background and deep understanding of software development methodologies. This is a varied role with a large emphasis on the delivery of multiple projects and new initiatives. You'll oversee the build and delivery of new platforms and therefore proven experience of this is key to the role. We're also looking for someone who is confident within the Microsoft and Azure tech stack. This is a fantastic opportunity to join a collaborative, driven organisation where you will get to make a real difference both internally but also to their customer base!This is a flexible but hybrid role based in central London so you must be a commutable distance away. Click apply or email for more details!
Apr 15, 2024
Full time
We're looking for an experienced Head of Software Development & Delivery to join an industry leading organisation that is currently going through a period of growth due to continued success! Our client is a reputable organisation within their industry, dedicated to providing exceptional services, solutions and experiences to the communities they serve. You'd be joining in a varied role that takes ownership over the delivery of all Software & Development initiatives and projects. Looking after both off the shelf and bespoke applications. With a handful of direct reports and teams under them, a large proportion of the Development resource is outsourced and therefore you'd be responsible for managing those 3rd party and vendor relationships. Core Responsibilities: To Lead and Manager the IT Applications & Development team, ensuring the efficient and timely delivery of projects. Managing the delivery of multiple Software initiatives and projects. Overseeing the design, development, testing and deployment of applications Define & implement best practice, methodologies and standards for software development, deployment & release management Be an example and lead from the front for software delivery, showcasing the benefits of Agile & Scrum - assisting other teams to transition. Manage the relationship with 3rd party resources and vendors, holding them accountable to deliverable agreed. Have a strong technical background and deep understanding of software development methodologies. This is a varied role with a large emphasis on the delivery of multiple projects and new initiatives. You'll oversee the build and delivery of new platforms and therefore proven experience of this is key to the role. We're also looking for someone who is confident within the Microsoft and Azure tech stack. This is a fantastic opportunity to join a collaborative, driven organisation where you will get to make a real difference both internally but also to their customer base!This is a flexible but hybrid role based in central London so you must be a commutable distance away. Click apply or email for more details!