ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
R ole Overview As a Service Desk Analyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new systems and services. Responsibilities Provide 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones, and tablets Providing remote user support for Desktop and Mobile users, including occasional site visits for job resolution and equipment delivery Performing basic administrative support duties, as required, to meet specific operational objectives Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets Liaise with external suppliers and contractors Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk Plus and Desktop Central Skills, Experience & Qualifications All-round knowledge of IT hardware, software and peripherals Experience of Active Directory and Microsoft 365 Familiar with ManageEngine products (desirable) Trustworthy and ethical approach, exercising discretion where required Organised, structured, and professional, with a passion for excellence Flexibility, resilience, and the ability to influence and build relationships at all levels Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits 25 days holiday plus bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution At Svella, we are committed to creating inclusive opportunities for all our employees. We encourage applicants from all backgrounds to reflect the communities in which we operate and serve, and the customers we support. Please do let us know should you require any reasonable adjustments during any part of the application process.
Mar 28, 2024
Full time
R ole Overview As a Service Desk Analyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new systems and services. Responsibilities Provide 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones, and tablets Providing remote user support for Desktop and Mobile users, including occasional site visits for job resolution and equipment delivery Performing basic administrative support duties, as required, to meet specific operational objectives Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets Liaise with external suppliers and contractors Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk Plus and Desktop Central Skills, Experience & Qualifications All-round knowledge of IT hardware, software and peripherals Experience of Active Directory and Microsoft 365 Familiar with ManageEngine products (desirable) Trustworthy and ethical approach, exercising discretion where required Organised, structured, and professional, with a passion for excellence Flexibility, resilience, and the ability to influence and build relationships at all levels Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits 25 days holiday plus bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution At Svella, we are committed to creating inclusive opportunities for all our employees. We encourage applicants from all backgrounds to reflect the communities in which we operate and serve, and the customers we support. Please do let us know should you require any reasonable adjustments during any part of the application process.
Lewis Paige Recruitment Ltd
Aberdeen, Aberdeenshire
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
Mar 28, 2024
Full time
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
Service Desk Engineer - Freight and Logistics organisation - ITIL, 1st Line/2nd Line Birmingham - £30,000 Applause IT are looking for a Service Desk Engineer to join a Freight and Logistics company based in Birmingham. The organisation is a provider to leading British and international brands, their cargo ranges from raw materials to finished products. The role itself will consist of providing 1st and 2nd line support within the service team to all IT, communications, and freight related systems. The team works in an ITIL based environment will you be answering calls, fixing, and escalating faults for their onsite and remote users. You will also manage escalation through other teams always ensuring high quality of feedback and service to customers. The ideal Service Desk Engineer MUST have: Experience with working in an ITIL environment. Windows 10, Windows Server 2008 - 2019 experience. Microsoft Active Directory Administration. Working knowledge of Microsoft Azure Cloud Infrastructure/environment. Experience of HP server and networking hardware. Supporting and managing printers and scanners. It would be desirable for the Service Desk Engineer to have: Understanding of Supply Chain and Freight MS SQL/SSIS/SSRS PowerShell This is an excellent opportunity for a Service Desk Engineer to join an excellent organisation based in Birmingham. The role will be office based, and you may be required to work weekends. Due to the nature of the business only candidates who are British Citizens or have Indefinite Leave to Remain will be considered for the role. If this sounds like the role for you click APPLY NOW! Service Desk Engineer - Freight and Logistics organisation - ITIL, 1st Line/2nd Line Birmingham - £30,000
Mar 28, 2024
Full time
Service Desk Engineer - Freight and Logistics organisation - ITIL, 1st Line/2nd Line Birmingham - £30,000 Applause IT are looking for a Service Desk Engineer to join a Freight and Logistics company based in Birmingham. The organisation is a provider to leading British and international brands, their cargo ranges from raw materials to finished products. The role itself will consist of providing 1st and 2nd line support within the service team to all IT, communications, and freight related systems. The team works in an ITIL based environment will you be answering calls, fixing, and escalating faults for their onsite and remote users. You will also manage escalation through other teams always ensuring high quality of feedback and service to customers. The ideal Service Desk Engineer MUST have: Experience with working in an ITIL environment. Windows 10, Windows Server 2008 - 2019 experience. Microsoft Active Directory Administration. Working knowledge of Microsoft Azure Cloud Infrastructure/environment. Experience of HP server and networking hardware. Supporting and managing printers and scanners. It would be desirable for the Service Desk Engineer to have: Understanding of Supply Chain and Freight MS SQL/SSIS/SSRS PowerShell This is an excellent opportunity for a Service Desk Engineer to join an excellent organisation based in Birmingham. The role will be office based, and you may be required to work weekends. Due to the nature of the business only candidates who are British Citizens or have Indefinite Leave to Remain will be considered for the role. If this sounds like the role for you click APPLY NOW! Service Desk Engineer - Freight and Logistics organisation - ITIL, 1st Line/2nd Line Birmingham - £30,000
First Line AnalystSC Cleared or willing to go through SC Clearance£11.80/hr PAYE/£14.72/hr UMB3 month rolling contract7am - 7pm shift rota Nottingham NG8 6ATYour new companyOur client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.The client site is a Security Cleared environment, so the successful candidate must be able to go through security clearance.Your new roleDay to day duties and expectationsCall taking; Queue management; Good time keepingTo deliver outstanding service by understanding users IT and business needsTo provide centralised advice and support to customer in line with contractual arrangements.Flexible working approach due to working hours.Be able to deal with upset users from all levels of the businessProvide single point of contact for usersDevelop and maintain rapport with end usersAble to differentiate between numerous customer applications.Be able to draw on experience to coach both end users and colleagues.What you'll need to succeedGood communication skills; Has excellent communication skills and is able to demonstrate customer understanding, empathy, detailed listening and is able to speak with a user in a calm and polite manner; Proven customer service skills; Positive, enthusiastic and supportive; Ability to work under pressure; Effective keyboard skills; Ability to take ownership of incidents and resolutions; Be able to talk and type; Good troubleshooting/ problem solving skills Excellent knowledge of windows trouble shooting skills and be able to adapt to varying versions and services; Experience of working in a 1st line / 2nd line environment with varying degrees of intensity and difficultyYour advantagesWell-established remote & onsite working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisation What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
First Line AnalystSC Cleared or willing to go through SC Clearance£11.80/hr PAYE/£14.72/hr UMB3 month rolling contract7am - 7pm shift rota Nottingham NG8 6ATYour new companyOur client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.The client site is a Security Cleared environment, so the successful candidate must be able to go through security clearance.Your new roleDay to day duties and expectationsCall taking; Queue management; Good time keepingTo deliver outstanding service by understanding users IT and business needsTo provide centralised advice and support to customer in line with contractual arrangements.Flexible working approach due to working hours.Be able to deal with upset users from all levels of the businessProvide single point of contact for usersDevelop and maintain rapport with end usersAble to differentiate between numerous customer applications.Be able to draw on experience to coach both end users and colleagues.What you'll need to succeedGood communication skills; Has excellent communication skills and is able to demonstrate customer understanding, empathy, detailed listening and is able to speak with a user in a calm and polite manner; Proven customer service skills; Positive, enthusiastic and supportive; Ability to work under pressure; Effective keyboard skills; Ability to take ownership of incidents and resolutions; Be able to talk and type; Good troubleshooting/ problem solving skills Excellent knowledge of windows trouble shooting skills and be able to adapt to varying versions and services; Experience of working in a 1st line / 2nd line environment with varying degrees of intensity and difficultyYour advantagesWell-established remote & onsite working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisation What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
1st Line IT Support Engineer - Cambridge - MSP Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary of £23K-£26K 25 days annual leave + bank holiday Company pension scheme Opportunity of hybrid working (1-2 days WFH) Private healthcare Business milage for onsite when required Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 28, 2024
Full time
1st Line IT Support Engineer - Cambridge - MSP Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary of £23K-£26K 25 days annual leave + bank holiday Company pension scheme Opportunity of hybrid working (1-2 days WFH) Private healthcare Business milage for onsite when required Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Full time
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Contractor
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Job Title: IT Support Engineer Location: Holborn - 3 days from the office 2 from home Salary: Up to 25,000 -30,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP, Google. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 30,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Mar 27, 2024
Full time
Job Title: IT Support Engineer Location: Holborn - 3 days from the office 2 from home Salary: Up to 25,000 -30,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP, Google. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 30,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
IT SUPPORT ANALYST CITY OF LONDON & ROMFORD £30,000 to £32,000 + ON CALL ALLOWANCE POST PROBATION A leading Chartered Accountancy firm in the heart of the city is hiring an IT Support Analyst to join their team. The company has a lovely modern office environment and operates on a hybrid basis. They have great company culture, with twice yearly salary reviews along with progression and development opportunities. The IT Support team plays an essential role within a fast-paced environment that keeps the business running smoothly. They are seeking an enthusiastic, communicative and driven individual to help deliver 1st, 2nd and elements of 3rd line IT support. Key responsibilities of the IT Support Analyst are: Act as an escalation point for the internal IT Support team. To deliver IT support to a varied user base of over 800 users including fee earners and VIPs To help with new starter inductions, become an application super user and provide training to users To adhere to and assist in creation of IT processes and daily tasks. Work within a shift rotation (between Mon-Fri) and provide out of hours support (24/7) on rotation Home office will be Romford with a rotation working at site and from home with occasional City visit As IT Support Analyst you must have: Excellent working knowledge of Windows 10, Office 365, and desktop/laptop imaging (Microsoft AutoPilot) Working experience of Active Directory / Azure Active Directory and Exchange Knowledge of MS SharePoint online Take initiatives and provide inputs for process improvements within the team to enhance efficiency. Creating & updating knowledge base articles & technical documentation as required Positive can-do attitude and approach to working within an existing IT team, in a company that has a strong and friendly culture Knowledge of service management methodologies (ITIL), ITSM tools & Processes Technically capable, able to demonstrate excellent troubleshooting skills A great opportunity for an experienced IT Support Analyst to join a well-established Accountancy firm. Send your CV to apply today. May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
IT SUPPORT ANALYST CITY OF LONDON & ROMFORD £30,000 to £32,000 + ON CALL ALLOWANCE POST PROBATION A leading Chartered Accountancy firm in the heart of the city is hiring an IT Support Analyst to join their team. The company has a lovely modern office environment and operates on a hybrid basis. They have great company culture, with twice yearly salary reviews along with progression and development opportunities. The IT Support team plays an essential role within a fast-paced environment that keeps the business running smoothly. They are seeking an enthusiastic, communicative and driven individual to help deliver 1st, 2nd and elements of 3rd line IT support. Key responsibilities of the IT Support Analyst are: Act as an escalation point for the internal IT Support team. To deliver IT support to a varied user base of over 800 users including fee earners and VIPs To help with new starter inductions, become an application super user and provide training to users To adhere to and assist in creation of IT processes and daily tasks. Work within a shift rotation (between Mon-Fri) and provide out of hours support (24/7) on rotation Home office will be Romford with a rotation working at site and from home with occasional City visit As IT Support Analyst you must have: Excellent working knowledge of Windows 10, Office 365, and desktop/laptop imaging (Microsoft AutoPilot) Working experience of Active Directory / Azure Active Directory and Exchange Knowledge of MS SharePoint online Take initiatives and provide inputs for process improvements within the team to enhance efficiency. Creating & updating knowledge base articles & technical documentation as required Positive can-do attitude and approach to working within an existing IT team, in a company that has a strong and friendly culture Knowledge of service management methodologies (ITIL), ITSM tools & Processes Technically capable, able to demonstrate excellent troubleshooting skills A great opportunity for an experienced IT Support Analyst to join a well-established Accountancy firm. Send your CV to apply today. May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan
Mar 27, 2024
Contractor
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan
Macildowie Recruitment and Retention
Tamworth, Staffordshire
Location: Tamworth - with potential to work from remotely 2/3 days a week Salary: Above Market Average Salary + Overtime (Paid at Time and a Half) + Microsoft Qualifications Allowance Hours: Monday to Friday, 40 hours a week (with potential flexibility on start/finish times) Overview: Working for a highly successful Microsoft Gold Partner IT Managed Services company, the 3rd Line Support Analyst is responsible for technically escalated helpdesk calls, providing 3rd line full systems troubleshooting support during major incidents. Housekeeping and maintenance on a variety of system and network infrastructures, mentoring and supporting 1st and 2nd line teams. This company takes the development of their IT Support teams at all levels so seriously that they pay for you to do Microsoft qualifications - and you're rewarded with a salary increase when you've completed them. Responsibilities: Troubleshoot and resolve service calls escalated to 3rd line level General housekeeping and maintenance on a variety of system and network infrastructures Assist and mentor Helpdesk Analysts and Senior Helpdesk Analysts with general support queries prior to escalation Ensure clients are fully informed of developments related to their outstanding issues Keep service management teams appraised of all escalated calls Involvement in customer projects including application deployment and systems / network maintenance Occasional involvement in system rollouts, working alongside Technical Consultants to deliver new network deployments to our customers Following best practices when making changes to client networks Ensuring change control requests are completed for the relevant clients Liaison with Technical Consultants and Field Engineers on escalated calls Inclusion in an 'out of hours' standby rota Upkeep of the Monitoring Platform Backup Management Patching OS/AV The Team: A dedicated 3rd line team which is part of a wider service desk Essential Experience: Strong knowledge of Windows desktop environments from Windows Vista and above Strong knowledge of Windows server environments from Server 2008 and above Strong knowledge of Active Directory administration and troubleshooting Group Policies (creation and management of what are they, logon scripts and PowerShell) Strong knowledge of Exchange organisation troubleshooting (including fail over) Strong knowledge of Office support 2007/2010/2013/2016 Knowledge of Office 365 troubleshooting, migration and management of user accounts Knowledge and experience working with SAN and LAN/WAN technology Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Qualifications allowance payable upon successful completion of funded accreditations Overtime allowance This is a brilliant opportunity for any IT professionals who want to work for a company that is stable, successful, and take your career development seriously. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Mar 27, 2024
Full time
Location: Tamworth - with potential to work from remotely 2/3 days a week Salary: Above Market Average Salary + Overtime (Paid at Time and a Half) + Microsoft Qualifications Allowance Hours: Monday to Friday, 40 hours a week (with potential flexibility on start/finish times) Overview: Working for a highly successful Microsoft Gold Partner IT Managed Services company, the 3rd Line Support Analyst is responsible for technically escalated helpdesk calls, providing 3rd line full systems troubleshooting support during major incidents. Housekeeping and maintenance on a variety of system and network infrastructures, mentoring and supporting 1st and 2nd line teams. This company takes the development of their IT Support teams at all levels so seriously that they pay for you to do Microsoft qualifications - and you're rewarded with a salary increase when you've completed them. Responsibilities: Troubleshoot and resolve service calls escalated to 3rd line level General housekeeping and maintenance on a variety of system and network infrastructures Assist and mentor Helpdesk Analysts and Senior Helpdesk Analysts with general support queries prior to escalation Ensure clients are fully informed of developments related to their outstanding issues Keep service management teams appraised of all escalated calls Involvement in customer projects including application deployment and systems / network maintenance Occasional involvement in system rollouts, working alongside Technical Consultants to deliver new network deployments to our customers Following best practices when making changes to client networks Ensuring change control requests are completed for the relevant clients Liaison with Technical Consultants and Field Engineers on escalated calls Inclusion in an 'out of hours' standby rota Upkeep of the Monitoring Platform Backup Management Patching OS/AV The Team: A dedicated 3rd line team which is part of a wider service desk Essential Experience: Strong knowledge of Windows desktop environments from Windows Vista and above Strong knowledge of Windows server environments from Server 2008 and above Strong knowledge of Active Directory administration and troubleshooting Group Policies (creation and management of what are they, logon scripts and PowerShell) Strong knowledge of Exchange organisation troubleshooting (including fail over) Strong knowledge of Office support 2007/2010/2013/2016 Knowledge of Office 365 troubleshooting, migration and management of user accounts Knowledge and experience working with SAN and LAN/WAN technology Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Qualifications allowance payable upon successful completion of funded accreditations Overtime allowance This is a brilliant opportunity for any IT professionals who want to work for a company that is stable, successful, and take your career development seriously. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
KCA Deutag encourage all qualified applicants to apply and will not discriminate on the basis of disability, race, gender identity, religion, and more. We value all our people and their contributions and recognise the benefits we gain from the diversity that exists amongst our teams. Who We Are Looking For: Support Analyst Location - Aberdeen Head Office (50/50 hybrid work schedule) Work Schedule - 37.5 hours per week Reporting to the Service Delivery Lead, the Support Analyst is responsible for ensuring that assistance is provided to all geographically located users. They will cover all corporate wide IT locations globally for the provision of 2nd line support, and some 3rd line support activities as necessary, and hands-on desktop support at primary work location. Responsibilities: Respond to requests for assistance with the Group's software, hardware and telecommunications as required. Ensure that systems are managed and maintained as directed by company policy. Ensure all Service Requests are logged and maintained accurately in the company Service Desk software. Action all allocated Service Requests in a timely manner and in line with agreed Service Level targets. 2nd line support to the Service Desk, and cover if required. Assist with server administration, 3rd line support, as required. Administration of company user security and permissions. Perform upgrades of hardware and software environments within group standards. Provide cover to line supervision position when applicable. Provide a full range of hardware and software desktop support services to all users. Perform remote diagnostics and assistance. Participating in the department on-call rota as required. Involvement in IT procurement. Key Skills: Very strong interpersonal and communication skills Ability to prioritise work to meet deadlines Ability to multi-task and work in a fast-paced environment Ability to support Windows operating system level technical issues. Proficient in Microsoft Office / Office 365 products, and wider applications such as Teams, Planner, etc. Knowledge and awareness of IT hardware. Experience: Previous support experience at either 1st or 2nd line, including a proven track record of providing support in a client facing environment within recent years Previous experience of Active Directory and performing user access changes Previous experience of the Microsoft 365 end user platform Minimum Qualifications: Qualification in IT discipline or relevant experience Awareness of ITIL, preferred ITIL Foundation Certified Microsoft skilling or qualifications preferred What we offer: Compressed Working Week (full-time employees only) Hybrid working (for all office staff) Bonus - all employees are eligible to participate in a bonus arrangement with % eligibility Group Personal Pension Plan Group Private Medical Insurance Company Sick Pay Scheme Annual Leave with an additional holiday on your Birthday (total 33 days annual leave) Group Life Insurance Group Private Dental Insurance Long Term Disability Employee Assistance Programme Discounted Group Private Medical / Dental Insurance for dependents Social Club
Mar 27, 2024
Full time
KCA Deutag encourage all qualified applicants to apply and will not discriminate on the basis of disability, race, gender identity, religion, and more. We value all our people and their contributions and recognise the benefits we gain from the diversity that exists amongst our teams. Who We Are Looking For: Support Analyst Location - Aberdeen Head Office (50/50 hybrid work schedule) Work Schedule - 37.5 hours per week Reporting to the Service Delivery Lead, the Support Analyst is responsible for ensuring that assistance is provided to all geographically located users. They will cover all corporate wide IT locations globally for the provision of 2nd line support, and some 3rd line support activities as necessary, and hands-on desktop support at primary work location. Responsibilities: Respond to requests for assistance with the Group's software, hardware and telecommunications as required. Ensure that systems are managed and maintained as directed by company policy. Ensure all Service Requests are logged and maintained accurately in the company Service Desk software. Action all allocated Service Requests in a timely manner and in line with agreed Service Level targets. 2nd line support to the Service Desk, and cover if required. Assist with server administration, 3rd line support, as required. Administration of company user security and permissions. Perform upgrades of hardware and software environments within group standards. Provide cover to line supervision position when applicable. Provide a full range of hardware and software desktop support services to all users. Perform remote diagnostics and assistance. Participating in the department on-call rota as required. Involvement in IT procurement. Key Skills: Very strong interpersonal and communication skills Ability to prioritise work to meet deadlines Ability to multi-task and work in a fast-paced environment Ability to support Windows operating system level technical issues. Proficient in Microsoft Office / Office 365 products, and wider applications such as Teams, Planner, etc. Knowledge and awareness of IT hardware. Experience: Previous support experience at either 1st or 2nd line, including a proven track record of providing support in a client facing environment within recent years Previous experience of Active Directory and performing user access changes Previous experience of the Microsoft 365 end user platform Minimum Qualifications: Qualification in IT discipline or relevant experience Awareness of ITIL, preferred ITIL Foundation Certified Microsoft skilling or qualifications preferred What we offer: Compressed Working Week (full-time employees only) Hybrid working (for all office staff) Bonus - all employees are eligible to participate in a bonus arrangement with % eligibility Group Personal Pension Plan Group Private Medical Insurance Company Sick Pay Scheme Annual Leave with an additional holiday on your Birthday (total 33 days annual leave) Group Life Insurance Group Private Dental Insurance Long Term Disability Employee Assistance Programme Discounted Group Private Medical / Dental Insurance for dependents Social Club
Macildowie Recruitment and Retention
Tamworth, Staffordshire
Location: Tamworth Salary: Above Market Average Salary + Overtime (Paid at Time and a Half) + Microsoft Qualifications Allowance Hours: Monday to Friday, 40 hours a week (with potential flexibility on start/finish times) Overview: Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated telephone and remote access support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily network administration tasks This company takes the development of their IT Support teams at all levels so seriously that they pay for you to do Microsoft qualifications - and you're rewarded with a salary increase when you've completed them. Responsibilities: Providing a first and escalated response telephone and remote support to clients, logging calls on our Service Management system or by receiving escalated calls from colleagues Providing an technical escalation path to Helpdesk Analysts that were unable to resolve open tickets Acting as an SME within your chosen client and technology path Managing your own call queue within specified SLA's Responsible for service delivery and call resolution as part of your call group Competently resolving technical issues for clients working Always taking a quality approach to resolution Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage To contribute to SMART sessions, making the most out of your 1-2-1-'s with your leader, thus taking responsibility for sharing your current and future career goals To outline SMART targets for Helpdesk Analysts, monitoring activity or missed goals Providing advice, mentoring and support for Helpdesk Analysts, grooming them so as to increase their competency level You may also be required to carry out any other duties which may reasonably be required Essential Experience: Active Directory (creation and management of user accounts within AD) Group Policies (creation and management of what are they, how they are enforced) MS Exchange 2013(Troubleshooting at server level, management of user accounts, 'how do I' support advice, access requests) MS Exchange 2010 (Troubleshooting at server level management of user accounts, 'how do I' support advice, access requests) MS Office 2007/2010/2013/2016 (Troubleshooting 'how do I' support advice, basic trouble shooting) MS Office 365 (Troubleshooting, migration and management of user accounts, 'how do I' support advice, access requests) Terminal Server (Creation of accounts, trouble shooting at server level) Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Qualifications allowance payable upon successful completion of funded accreditations Overtime allowance Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Mar 27, 2024
Full time
Location: Tamworth Salary: Above Market Average Salary + Overtime (Paid at Time and a Half) + Microsoft Qualifications Allowance Hours: Monday to Friday, 40 hours a week (with potential flexibility on start/finish times) Overview: Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated telephone and remote access support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily network administration tasks This company takes the development of their IT Support teams at all levels so seriously that they pay for you to do Microsoft qualifications - and you're rewarded with a salary increase when you've completed them. Responsibilities: Providing a first and escalated response telephone and remote support to clients, logging calls on our Service Management system or by receiving escalated calls from colleagues Providing an technical escalation path to Helpdesk Analysts that were unable to resolve open tickets Acting as an SME within your chosen client and technology path Managing your own call queue within specified SLA's Responsible for service delivery and call resolution as part of your call group Competently resolving technical issues for clients working Always taking a quality approach to resolution Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage To contribute to SMART sessions, making the most out of your 1-2-1-'s with your leader, thus taking responsibility for sharing your current and future career goals To outline SMART targets for Helpdesk Analysts, monitoring activity or missed goals Providing advice, mentoring and support for Helpdesk Analysts, grooming them so as to increase their competency level You may also be required to carry out any other duties which may reasonably be required Essential Experience: Active Directory (creation and management of user accounts within AD) Group Policies (creation and management of what are they, how they are enforced) MS Exchange 2013(Troubleshooting at server level, management of user accounts, 'how do I' support advice, access requests) MS Exchange 2010 (Troubleshooting at server level management of user accounts, 'how do I' support advice, access requests) MS Office 2007/2010/2013/2016 (Troubleshooting 'how do I' support advice, basic trouble shooting) MS Office 365 (Troubleshooting, migration and management of user accounts, 'how do I' support advice, access requests) Terminal Server (Creation of accounts, trouble shooting at server level) Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Qualifications allowance payable upon successful completion of funded accreditations Overtime allowance Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Embark on a pivotal role within a prestigious law firm as a Service Desk Analyst, where your expertise will be instrumental in providing both 1st and 2nd line support to a diverse user base. This position offers the chance to work in a dynamic environment, directly reporting to the IT Manager, and playing a crucial part in the smooth operation of the firm's technological infrastructure. The firm values the contribution of its IT staff and understands the importance of their role in ensuring a seamless workflow. As such, the chosen candidate will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional development in a supportive and professional atmosphere. The ideal candidate will bring a minimum of three years' experience in Service Desk support within a commercial organisation, demonstrating a track record of exceptional service and problem-solving abilities. A technical understanding is essential, including hands-on experience with: - Deployment, configuration, administration, and maintenance of IT equipment such as desktop PCs, laptops, peripherals, mobile devices, and Audio/Video conferencing and presentation equipment. - Proficiency in Microsoft 365, Windows 10/11, Office 2016, and Active Directory. - Expertise in Microsoft Remote Desktop Services (RDS) with Azure MFA. - Skilful management of Mobile Device Management systems. - Knowledge of Fixed Line Telephony, including softphones. - Experience with Mimecast and Sophos Endpoint Protection. Hours of Work The Service Desk provides cover 9:00am to 6:00pm. The hours for this position will be eight hours, including an hour for lunch. Typically, this will be 9.00am to 5.00pm. Taking account of the nature of the role, a degree of flexibility will be required so as properly to fulfil the responsibilities and duties associated with the position. Some work outside business hours may be required for service-affecting maintenance. This is an office based role.
Mar 27, 2024
Full time
Embark on a pivotal role within a prestigious law firm as a Service Desk Analyst, where your expertise will be instrumental in providing both 1st and 2nd line support to a diverse user base. This position offers the chance to work in a dynamic environment, directly reporting to the IT Manager, and playing a crucial part in the smooth operation of the firm's technological infrastructure. The firm values the contribution of its IT staff and understands the importance of their role in ensuring a seamless workflow. As such, the chosen candidate will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional development in a supportive and professional atmosphere. The ideal candidate will bring a minimum of three years' experience in Service Desk support within a commercial organisation, demonstrating a track record of exceptional service and problem-solving abilities. A technical understanding is essential, including hands-on experience with: - Deployment, configuration, administration, and maintenance of IT equipment such as desktop PCs, laptops, peripherals, mobile devices, and Audio/Video conferencing and presentation equipment. - Proficiency in Microsoft 365, Windows 10/11, Office 2016, and Active Directory. - Expertise in Microsoft Remote Desktop Services (RDS) with Azure MFA. - Skilful management of Mobile Device Management systems. - Knowledge of Fixed Line Telephony, including softphones. - Experience with Mimecast and Sophos Endpoint Protection. Hours of Work The Service Desk provides cover 9:00am to 6:00pm. The hours for this position will be eight hours, including an hour for lunch. Typically, this will be 9.00am to 5.00pm. Taking account of the nature of the role, a degree of flexibility will be required so as properly to fulfil the responsibilities and duties associated with the position. Some work outside business hours may be required for service-affecting maintenance. This is an office based role.
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: £29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Mar 27, 2024
Full time
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: £29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Kennedys is seeking an IT Systems Analyst, to join our IT team and be based in our Manchester office. Our Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. Although this role will be based in the Manchester office, the role will service all Kennedys users globally. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. Our IT team comprises of IT Operations, Applications, Infrastructure, Business and Systems Analysis, Project Management, Developers, Engineers, and IT Training for the business. Our IT team is based in London and Chelmsford and has a presence in ten global offices. Key responsibilities Ensure the firm's technology infrastructure meets service standards for systems performance and availability. This includes all client computing (e.g. desktop, laptops, mobiles phones) both within and external to the office and meeting room facilities Assist users with application and system use related queries and maintain communication throughout Effectively triage technology issues, resolving them quickly while escalating more complex issues to the relevant team Identify trends for common problems and deliver workarounds whilst working with the IT teams to resolve underlying issues Establish good working relationships with global IT SA team and drive communication. Required experience A minimum of 5 years of IT experience in a professional services environment performing 1st and 2nd line support 2nd line support in the legal sector Experience of Virtual desktop environment/Citrix Director Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel Legal application experience - iManage/FileSite, Bighand, Carpe Diem and Elite 3e would be desirable Knowledge of Remote Access systems and focusing on supporting remotely Good technical knowledge of Audio Visual hardware and teleconferencing Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys. where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
Mar 27, 2024
Full time
Kennedys is seeking an IT Systems Analyst, to join our IT team and be based in our Manchester office. Our Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. Although this role will be based in the Manchester office, the role will service all Kennedys users globally. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. Our IT team comprises of IT Operations, Applications, Infrastructure, Business and Systems Analysis, Project Management, Developers, Engineers, and IT Training for the business. Our IT team is based in London and Chelmsford and has a presence in ten global offices. Key responsibilities Ensure the firm's technology infrastructure meets service standards for systems performance and availability. This includes all client computing (e.g. desktop, laptops, mobiles phones) both within and external to the office and meeting room facilities Assist users with application and system use related queries and maintain communication throughout Effectively triage technology issues, resolving them quickly while escalating more complex issues to the relevant team Identify trends for common problems and deliver workarounds whilst working with the IT teams to resolve underlying issues Establish good working relationships with global IT SA team and drive communication. Required experience A minimum of 5 years of IT experience in a professional services environment performing 1st and 2nd line support 2nd line support in the legal sector Experience of Virtual desktop environment/Citrix Director Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel Legal application experience - iManage/FileSite, Bighand, Carpe Diem and Elite 3e would be desirable Knowledge of Remote Access systems and focusing on supporting remotely Good technical knowledge of Audio Visual hardware and teleconferencing Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys. where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.