ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior level AI Engineer, NLP, Large Language Models, Biotech West London - office based 4 days per week Highly competitive + BUPA + high Bonus We're looking for an MSc / PhD level AI Engineer / AI Scientist. An Artificial Intelligence / Machine Learning, LLM expert to contribute to a transformational change in the way drug discovery is done with a high growth, fast-paced biotechnology company. The successful candidate will specialise in NLP / Large Language Models bringing in-depth expertise - real problem-solving 'under the bonnet' knowhow of LLMs eg. GPT-4, Claude, Huggingface, LLaMA, LangChain, LlamaIndex, Pinecone etc. You'll be skilled in adapting and debugging ML systems across different environments, interested in all aspects of machine learning, such as parameter efficient adaptation of large language and vision models. With ideas about productionizing ML systems, long context text summarization, production-grade ML systems etc. In short, you will have acquired special expertise in Transformers, be experienced with API wrappers like LangChain and Auto-GPT, have experience in evaluating LLMs and prompt engineering, semantic search, MLOps, and embedding-based fine tuning of NLP models such as those in Sentence Transformers. You will need: MSc/PhD and ideally post-doctoral or similar experience, in AI/Machine Learning, Textual Analysis/Natural Language Processing and Transformer technology/Large Language Models Experience in NLP and Large Language Models, eg. GPT-4, Claude, Huggingface, LLaMA, LangChain, LlamaIndex, Pinecone Proven track record of contributions to large AI domain software and data engineering projects relevant to the life sciences, ideally in drug discovery, preferably in a biotech start-up environment Good knowledge of cloud computing environments is essential with a preference for AWS Self-aware with intuition, gravitas, naturally strong leadership and listening skills Knowledge in several of the following will be advantageous: AI/ML approaches to problems in the Life Sciences Engineering and data solutions to support bioinformatic workflow design and development, with a focus on ML/AI applications An understanding of data management techniques for large-scale scientific data sets Programming skills in Java, C/C++, R or Python SOA NLP APIs and Machine Learning / Deep Learning frameworks Experience of translating user requirements into workflow designs/specifications Experience building and optimising data processing pipelines e.g., Nextflow/Nextflow Tower, SQL/NoSQL Experience with graph databases Network Science and modern statistical methods would be a big 'plus' You will be one of a handful of talented AI Engineers and Scientists to join a stunning, world class, tech team of problem solvers. This new team will embark on a groundbreaking project to develop and implement AI-driven innovations, supporting the implementation of next generation computational drug discovery and siRNA platforms. Some of the wider benefits: BUPA for self + partner/family, Discretionary bonus, 10% employer pension contribution
Mar 29, 2024
Full time
Senior level AI Engineer, NLP, Large Language Models, Biotech West London - office based 4 days per week Highly competitive + BUPA + high Bonus We're looking for an MSc / PhD level AI Engineer / AI Scientist. An Artificial Intelligence / Machine Learning, LLM expert to contribute to a transformational change in the way drug discovery is done with a high growth, fast-paced biotechnology company. The successful candidate will specialise in NLP / Large Language Models bringing in-depth expertise - real problem-solving 'under the bonnet' knowhow of LLMs eg. GPT-4, Claude, Huggingface, LLaMA, LangChain, LlamaIndex, Pinecone etc. You'll be skilled in adapting and debugging ML systems across different environments, interested in all aspects of machine learning, such as parameter efficient adaptation of large language and vision models. With ideas about productionizing ML systems, long context text summarization, production-grade ML systems etc. In short, you will have acquired special expertise in Transformers, be experienced with API wrappers like LangChain and Auto-GPT, have experience in evaluating LLMs and prompt engineering, semantic search, MLOps, and embedding-based fine tuning of NLP models such as those in Sentence Transformers. You will need: MSc/PhD and ideally post-doctoral or similar experience, in AI/Machine Learning, Textual Analysis/Natural Language Processing and Transformer technology/Large Language Models Experience in NLP and Large Language Models, eg. GPT-4, Claude, Huggingface, LLaMA, LangChain, LlamaIndex, Pinecone Proven track record of contributions to large AI domain software and data engineering projects relevant to the life sciences, ideally in drug discovery, preferably in a biotech start-up environment Good knowledge of cloud computing environments is essential with a preference for AWS Self-aware with intuition, gravitas, naturally strong leadership and listening skills Knowledge in several of the following will be advantageous: AI/ML approaches to problems in the Life Sciences Engineering and data solutions to support bioinformatic workflow design and development, with a focus on ML/AI applications An understanding of data management techniques for large-scale scientific data sets Programming skills in Java, C/C++, R or Python SOA NLP APIs and Machine Learning / Deep Learning frameworks Experience of translating user requirements into workflow designs/specifications Experience building and optimising data processing pipelines e.g., Nextflow/Nextflow Tower, SQL/NoSQL Experience with graph databases Network Science and modern statistical methods would be a big 'plus' You will be one of a handful of talented AI Engineers and Scientists to join a stunning, world class, tech team of problem solvers. This new team will embark on a groundbreaking project to develop and implement AI-driven innovations, supporting the implementation of next generation computational drug discovery and siRNA platforms. Some of the wider benefits: BUPA for self + partner/family, Discretionary bonus, 10% employer pension contribution
We are working with a growing MSP in Hereford who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience 1+ years of experience in a similar technical support role, preferably within an MSP environment. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment 25 days holiday + bank holidays Excellent career progression opportunities This position is based in Hereford so you must be able to commute to this location. If you feel you match the above click 'apply now' with an up to date version of your CV
Mar 29, 2024
Full time
We are working with a growing MSP in Hereford who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience 1+ years of experience in a similar technical support role, preferably within an MSP environment. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment 25 days holiday + bank holidays Excellent career progression opportunities This position is based in Hereford so you must be able to commute to this location. If you feel you match the above click 'apply now' with an up to date version of your CV
Profectus Recruitment
Northampton, Northamptonshire
Are you passionate about technology and looking for a rewarding career? Profectus are seeking a talented individual to join their client's team as their new Senior Technical Support Engineer They are known for delivering top-quality services nationwide, blending technical expertise with effective communication. Responsibilities :Provide proactive service and efficient client resolutions, including disaster recovery solutions.Deliver technical support via phone, remote access, and on-site visits.Assist in hardware and software deployment projects, occasionally traveling across regions. Requirements: Minimum 5 years of IT support experience, preferably in a diverse client environment.Proficiency in Microsoft technologies, networking, backup solutions, and relevant systems.Extensive knowledge of Active Directory, Azure AD, MFA, Endpoint Manager, and similar platforms.Experience with Hyper-V/VMware and familiarity with Linux system administration.Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and firewalls.Familiarity with ITIL operations and a valid driving license. Desired Skills: Experience with products such as Cisco, Meraki, Veeam, Aruba, Draytek, HP, etc.Be part of a dynamic growing team where your skills are valued. Apply now and embark on an exciting journey!
Mar 29, 2024
Full time
Are you passionate about technology and looking for a rewarding career? Profectus are seeking a talented individual to join their client's team as their new Senior Technical Support Engineer They are known for delivering top-quality services nationwide, blending technical expertise with effective communication. Responsibilities :Provide proactive service and efficient client resolutions, including disaster recovery solutions.Deliver technical support via phone, remote access, and on-site visits.Assist in hardware and software deployment projects, occasionally traveling across regions. Requirements: Minimum 5 years of IT support experience, preferably in a diverse client environment.Proficiency in Microsoft technologies, networking, backup solutions, and relevant systems.Extensive knowledge of Active Directory, Azure AD, MFA, Endpoint Manager, and similar platforms.Experience with Hyper-V/VMware and familiarity with Linux system administration.Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and firewalls.Familiarity with ITIL operations and a valid driving license. Desired Skills: Experience with products such as Cisco, Meraki, Veeam, Aruba, Draytek, HP, etc.Be part of a dynamic growing team where your skills are valued. Apply now and embark on an exciting journey!
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
I am supporting a cyber security business, based on The South Coast, as they undergo expansion in 2024. As part of this expansion, they are looking for 2 Senior IT Project Engineers with a specialised focus on project delivery and ransomware recovery. In this role, you will be the lead project egineer, responding to incidents to protect the security and integrity clients' digital assets by ustilising robust cybersecurity strategies. Reporting to the Security Operations Head of Service, you will be key in their UK-based incident response team, supporting customers accross the UK. With a head office on the South Coast, there is the option of remote working but all applicants must be UK based with the ability to respond quickly. Duties: This is a senior role and the sucessful candidates will lead on project delivery and ransomware recovery, working closely with Digital Forensics, performing various tasks to manage and maintain customers cyber security. It is critical that all candidates understand the reactive nature of this role and are prepared to work overtime to ensure they are available and responding to threats as they occur. Generous overtime pay will be offered. Key responsibilities include: Incident Response and Analysis: • Investigate and respond to security incidents promptly and effectively. • Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Security Monitoring and Incident Detection: • Monitor security information and event management (SIEM) tools and other security monitoring systems. • Identify potential security incidents and anomalies. • Analyse alerts and log data to assess the severity and impact of potential threats. Threat Hunting: • Proactively search for hidden threats and potential security weaknesses. • Utilize various security tools and methodologies to identify and address potential vulnerabilities before exploitation. Vulnerability Management: • Assist in vulnerability assessments and penetration testing activities. • Evaluate and prioritize identified vulnerabilities for remediation. Security Reporting and Documentation: • Create detailed reports on security incidents, response actions taken, and recommendations for improvement. • Maintain accurate records of incidents, investigations, and security-related activities. Security Tools Management: • Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? Successful candidates will undergo a comprehensive training and certification program across the service portfolio. Prior experience of infrastructure recovery or ransomware rebuilding is essential. Ideally, I am interested in speaking with anyone with the following certifications and experiences: • Experience in an IT Support/MSP support role. • Experience in IT project delivery • Certification in Microsoft Azure / Server OS. • Certification in Fortinet Firewall, FortiSIEM, FortiEDR beneficial. • Understanding of cybersecurity principles, networking concepts, and various operating systems. • Knowledge of common security threats, attack vectors, and mitigation strategies. • Excellent communication skills to convey technical information to both technical and non-technical audiences. • Strong attention to detail and the ability to work under pressure in a fast-paced environment. You will be joining a successful organisation who places employees at the heart of the organisation. Your personal passion for technology and continuous learning will be pivotal in your success in Cyber Security. A comprehensive training plan and real-world experience will be provided. PLEASE NOTE THERE WILL BE THE NEED TO TRAVEL AND WORK ON CLIENTS SITES WITH EXCELLENT OVERTIME OPPORTUNITIES - CANDIDATES MUST BE AVAILABLE TO WORK AWAY AND, ON OCCASSION, OVER THE WEEKENDS IF REQUIRED.
Mar 29, 2024
Full time
I am supporting a cyber security business, based on The South Coast, as they undergo expansion in 2024. As part of this expansion, they are looking for 2 Senior IT Project Engineers with a specialised focus on project delivery and ransomware recovery. In this role, you will be the lead project egineer, responding to incidents to protect the security and integrity clients' digital assets by ustilising robust cybersecurity strategies. Reporting to the Security Operations Head of Service, you will be key in their UK-based incident response team, supporting customers accross the UK. With a head office on the South Coast, there is the option of remote working but all applicants must be UK based with the ability to respond quickly. Duties: This is a senior role and the sucessful candidates will lead on project delivery and ransomware recovery, working closely with Digital Forensics, performing various tasks to manage and maintain customers cyber security. It is critical that all candidates understand the reactive nature of this role and are prepared to work overtime to ensure they are available and responding to threats as they occur. Generous overtime pay will be offered. Key responsibilities include: Incident Response and Analysis: • Investigate and respond to security incidents promptly and effectively. • Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Security Monitoring and Incident Detection: • Monitor security information and event management (SIEM) tools and other security monitoring systems. • Identify potential security incidents and anomalies. • Analyse alerts and log data to assess the severity and impact of potential threats. Threat Hunting: • Proactively search for hidden threats and potential security weaknesses. • Utilize various security tools and methodologies to identify and address potential vulnerabilities before exploitation. Vulnerability Management: • Assist in vulnerability assessments and penetration testing activities. • Evaluate and prioritize identified vulnerabilities for remediation. Security Reporting and Documentation: • Create detailed reports on security incidents, response actions taken, and recommendations for improvement. • Maintain accurate records of incidents, investigations, and security-related activities. Security Tools Management: • Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? Successful candidates will undergo a comprehensive training and certification program across the service portfolio. Prior experience of infrastructure recovery or ransomware rebuilding is essential. Ideally, I am interested in speaking with anyone with the following certifications and experiences: • Experience in an IT Support/MSP support role. • Experience in IT project delivery • Certification in Microsoft Azure / Server OS. • Certification in Fortinet Firewall, FortiSIEM, FortiEDR beneficial. • Understanding of cybersecurity principles, networking concepts, and various operating systems. • Knowledge of common security threats, attack vectors, and mitigation strategies. • Excellent communication skills to convey technical information to both technical and non-technical audiences. • Strong attention to detail and the ability to work under pressure in a fast-paced environment. You will be joining a successful organisation who places employees at the heart of the organisation. Your personal passion for technology and continuous learning will be pivotal in your success in Cyber Security. A comprehensive training plan and real-world experience will be provided. PLEASE NOTE THERE WILL BE THE NEED TO TRAVEL AND WORK ON CLIENTS SITES WITH EXCELLENT OVERTIME OPPORTUNITIES - CANDIDATES MUST BE AVAILABLE TO WORK AWAY AND, ON OCCASSION, OVER THE WEEKENDS IF REQUIRED.
Senior AWS Linux Infrastructure Engineer Location: London, Hybrid Salary: £80,000 Company: Renowned technology company We are seeking experienced AWS Linux professionals with a specialization in AWS and Linux to join our team in London. This is a unique opportunity to play a key role in shaping our DevOps function and contribute to exciting projects within the AWS ecosystem. Responsibilities: Manage day-to-day operations of multi-cloud environments. Design and implement best practice solutions. Lead large AWS project implementations in Enterprise settings. Monitor infrastructure and applications using tools such as CloudWatch, Solarwinds, New Relic, etc. Drive cost optimization, security enhancement, and performance optimization. Transition IaaS solutions to serverless technology. Implement security best practices in AWS solutions. Optimize network traffic performance and ensure high availability while controlling costs. Requirements: AWS Certified Solutions Architect - Associate or Professional. Proficiency in Linux, specifically RedHat. Experience with Terraform. Demonstrated experience in designing, implementing, and maintaining AWS solutions. Proven track record of ownership in large AWS project implementations. Familiarity with monitoring tools like CloudWatch, Solarwinds, New Relic, etc. Ability to drive cost optimization, security enhancement, and performance optimization. Understanding of transitioning IaaS solutions to serverless technology. Strong grasp of security best practices in AWS. Knowledge of optimizing network traffic performance and ensuring high availability while managing costs. If you are passionate about Linux, AWS, and Networking and are looking for an opportunity to make a significant impact in a renowned technology company, please reach out with your latest CV to or call . Join us and be part of shaping the future of our DevOps function!
Mar 29, 2024
Full time
Senior AWS Linux Infrastructure Engineer Location: London, Hybrid Salary: £80,000 Company: Renowned technology company We are seeking experienced AWS Linux professionals with a specialization in AWS and Linux to join our team in London. This is a unique opportunity to play a key role in shaping our DevOps function and contribute to exciting projects within the AWS ecosystem. Responsibilities: Manage day-to-day operations of multi-cloud environments. Design and implement best practice solutions. Lead large AWS project implementations in Enterprise settings. Monitor infrastructure and applications using tools such as CloudWatch, Solarwinds, New Relic, etc. Drive cost optimization, security enhancement, and performance optimization. Transition IaaS solutions to serverless technology. Implement security best practices in AWS solutions. Optimize network traffic performance and ensure high availability while controlling costs. Requirements: AWS Certified Solutions Architect - Associate or Professional. Proficiency in Linux, specifically RedHat. Experience with Terraform. Demonstrated experience in designing, implementing, and maintaining AWS solutions. Proven track record of ownership in large AWS project implementations. Familiarity with monitoring tools like CloudWatch, Solarwinds, New Relic, etc. Ability to drive cost optimization, security enhancement, and performance optimization. Understanding of transitioning IaaS solutions to serverless technology. Strong grasp of security best practices in AWS. Knowledge of optimizing network traffic performance and ensuring high availability while managing costs. If you are passionate about Linux, AWS, and Networking and are looking for an opportunity to make a significant impact in a renowned technology company, please reach out with your latest CV to or call . Join us and be part of shaping the future of our DevOps function!
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Mar 29, 2024
Full time
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Mar 29, 2024
Full time
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Hardware Systems Integration Specialist - Onsite (London) - Salary £90k My client is a software development company specialising in developing artificial general intelligence solutions. My client is looking for an experienced Hardware Systems Integration Specialist to join their growing team. Ideal candidates must have a background in developing hardware systems. As well as a background of developing hardware systems, the ideal candidate will have experience in rapid prototyping and developing demo solutions that can be developed into products. Your role will be to work with developers to deploy machine vision software onto integrated hardware solutions. Skills Required: Practical Engineering Background SC Cleared (Minimum - Ability to get SC Cleared) Knowledge of Camera Systems, Edge Computing, Powering, Data & Video Transmission components & protocols, Drone Platforms Cross-team Integration - works with development & senior management teams. Client Facing Role - Charismatic Python, JavaScript, C++ (Knowledge) Experience working with Pytorch, Tensorflow, Keras (Desirable) Cuda (Desirable) Previous Knowledge of Neural Networks (Desirable) Defence Industry Experience (Desirable) Bachelor's Degree (or higher degree) in Mathematics, Computer Science, Systems Engineering, or another related field, and five years of professional work experience My Client offers a variety of benefits and incentives, you will be working with an extremely skilled team which comes with the opportunity to gain knowledge and share your knowledge with like-minded individuals. The candidate will be able to see the directs results of their hardware solutions and code, as well as the enrichment of key customer relationships. This role will suit a passionate Hardware Systems Integration Specialist with drive to always exceed expectations. You will be passionate about developing Hardware Systems with a strive to work within a challenging yet extremely rewarding environment. If this sounds like the right role for you, please apply to this advert directly or send your CV to . For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Hardware Systems Integration Specialist - Onsite (London) - Salary £90k My client is a software development company specialising in developing artificial general intelligence solutions. My client is looking for an experienced Hardware Systems Integration Specialist to join their growing team. Ideal candidates must have a background in developing hardware systems. As well as a background of developing hardware systems, the ideal candidate will have experience in rapid prototyping and developing demo solutions that can be developed into products. Your role will be to work with developers to deploy machine vision software onto integrated hardware solutions. Skills Required: Practical Engineering Background SC Cleared (Minimum - Ability to get SC Cleared) Knowledge of Camera Systems, Edge Computing, Powering, Data & Video Transmission components & protocols, Drone Platforms Cross-team Integration - works with development & senior management teams. Client Facing Role - Charismatic Python, JavaScript, C++ (Knowledge) Experience working with Pytorch, Tensorflow, Keras (Desirable) Cuda (Desirable) Previous Knowledge of Neural Networks (Desirable) Defence Industry Experience (Desirable) Bachelor's Degree (or higher degree) in Mathematics, Computer Science, Systems Engineering, or another related field, and five years of professional work experience My Client offers a variety of benefits and incentives, you will be working with an extremely skilled team which comes with the opportunity to gain knowledge and share your knowledge with like-minded individuals. The candidate will be able to see the directs results of their hardware solutions and code, as well as the enrichment of key customer relationships. This role will suit a passionate Hardware Systems Integration Specialist with drive to always exceed expectations. You will be passionate about developing Hardware Systems with a strive to work within a challenging yet extremely rewarding environment. If this sounds like the right role for you, please apply to this advert directly or send your CV to . For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Lead IT Engineer Location: Bournemouth Salary: £45,000 We are currently representing an industry leading tech company based in Bournemouth! This company deals with some of the most advanced commercially available sub-aquatic technologies in the world and they are offering an EXCITING new position to a Senior/Lead IT Engineer. Exclusive Benefits: Highly Competitive Annual Salary (£45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Working on Worldwide Projects (Global Travel Opportunities) Pension Contribution Private Medical Gym Membership Bonas Scheme Café Onsite Free Parking Required Skills: 3rd Line Support Experience Project Experience (Cloud Migrations & Implementations) Strong Cloud Stack (O365, Azure) Strong Networking (Configs & Builds) If you are interested in this role, please click APPLY NOW or email your CV directly to for immediate consideration, I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: Lead IT Engineer Location: Bournemouth Salary: £45,000 We are currently representing an industry leading tech company based in Bournemouth! This company deals with some of the most advanced commercially available sub-aquatic technologies in the world and they are offering an EXCITING new position to a Senior/Lead IT Engineer. Exclusive Benefits: Highly Competitive Annual Salary (£45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Working on Worldwide Projects (Global Travel Opportunities) Pension Contribution Private Medical Gym Membership Bonas Scheme Café Onsite Free Parking Required Skills: 3rd Line Support Experience Project Experience (Cloud Migrations & Implementations) Strong Cloud Stack (O365, Azure) Strong Networking (Configs & Builds) If you are interested in this role, please click APPLY NOW or email your CV directly to for immediate consideration, I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a passionate and skilled professional in the field of active radio solutions and backhaul design? This Senior Radio Engineer role is working for a high profile company within telecoms that have a dynamic and inclusive workplace where diversity is celebrated, and talent is nurtured. This permanent position offers a competitive salary and great bonus scheme along with 30 days holiday plus bank holidays. As a Technical/Engineering Authority, you will play a pivotal role in shaping the future of their infrastructure. Your responsibilities will include creating design guidance for design and build suppliers, addressing both existing and emerging demand requirements. You'll be at the forefront of their industry, defining and executing strategies to meet design requirements aligned with customer demands. Key Responsibilities: SME in DAS, small cell and indoor coverage solutions Support in the production and maintenance of general guidance documents to ensure Customers and Suppliers are working to the same standards Support new Backhaul Products introductions and ensure that adequate design guidance is produced to support the Delivery Process Management of the Design Concessions when there are reasonable deviations from the design requirements issued by the company Assessment and management of Design Change Requests submitted by the Customers. Develop and grow strong relationships with design suppliers and customers. Contribute to the organisation's digital transformation initiatives Identify opportunities for leveraging technology and automation to enhance efficiency and productivity Experience needed Extensive knowledge and understanding of the telecoms industry, e.g. who are the UK Mobile Network Operators, Fixed Line and Microwave backhaul technologies (along with the providers/vendors). Good knowledge and understanding of Macro Radio, DAS, Small cell and indoor coverage solutions Good understanding of L2 and L3 backhaul solutions and associated protocols Project People is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Are you a passionate and skilled professional in the field of active radio solutions and backhaul design? This Senior Radio Engineer role is working for a high profile company within telecoms that have a dynamic and inclusive workplace where diversity is celebrated, and talent is nurtured. This permanent position offers a competitive salary and great bonus scheme along with 30 days holiday plus bank holidays. As a Technical/Engineering Authority, you will play a pivotal role in shaping the future of their infrastructure. Your responsibilities will include creating design guidance for design and build suppliers, addressing both existing and emerging demand requirements. You'll be at the forefront of their industry, defining and executing strategies to meet design requirements aligned with customer demands. Key Responsibilities: SME in DAS, small cell and indoor coverage solutions Support in the production and maintenance of general guidance documents to ensure Customers and Suppliers are working to the same standards Support new Backhaul Products introductions and ensure that adequate design guidance is produced to support the Delivery Process Management of the Design Concessions when there are reasonable deviations from the design requirements issued by the company Assessment and management of Design Change Requests submitted by the Customers. Develop and grow strong relationships with design suppliers and customers. Contribute to the organisation's digital transformation initiatives Identify opportunities for leveraging technology and automation to enhance efficiency and productivity Experience needed Extensive knowledge and understanding of the telecoms industry, e.g. who are the UK Mobile Network Operators, Fixed Line and Microwave backhaul technologies (along with the providers/vendors). Good knowledge and understanding of Macro Radio, DAS, Small cell and indoor coverage solutions Good understanding of L2 and L3 backhaul solutions and associated protocols Project People is acting as an Employment Agency in relation to this vacancy.
Role: Project Manager Cabling Location: Widnes Salary: 35,000- 40,000 We are seeking an experienced Network & IT Cabling Project Manager or Installation Engineer who would like to move into a Project Management position to join our team. In this role, you will be responsible for overseeing a range of installations, including Cat5e, Cat6, Cat6a, telephony, and fibre optics in various environments. You will need to work efficiently under tight deadlines to ensure that all tasks are completed to meet expectations. To be considered for this role, you must have a number of years of experience within the industry, along with a technical understanding of network cabling and installations. Project Management experience for cabling projects is preferable but our client is also considering technical installers who want to move into Project Management. You must also be comfortable attending customer meetings, representing the business professionally, and with a professional mindset. Responsibilities: Take responsibility of the roll out of Wi-Fi and cabling systems to a range of environments Manage engineers on site and correctly delegate appropriate responsibilities depending on engineer expertise and workload Lead and manage cabling projects from initiation to completion, ensuring adherence to project specifications, timelines, and budget. Collaborate with clients, architects, engineers, and internal teams to gather project requirements and develop detailed project plans. Conduct site surveys to assess cabling needs, determine resource requirements, and provide accurate cost estimates. Manage project resources, including technicians, subcontractors, and equipment, to ensure efficient project execution. Coordinate project scheduling, procurement of materials, and equipment to meet project milestones. Monitor project progress, identify potential risks or issues, and implement proactive measures to mitigate them. Provide regular project status updates and reports to stakeholders, ensuring effective communication and transparency throughout the project lifecycle. Benefits: 25 days Holidays + Bank Holidays Hybrid working Certifications paid for Career path will be planned out for you to develop into senior roles Monday-Friday 9-5 working hours no weekends Opportunity for hybrid working in the future Bonus scheme coming soon to the business If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: Project Manager Cabling Location: Widnes Salary: 35,000- 40,000 We are seeking an experienced Network & IT Cabling Project Manager or Installation Engineer who would like to move into a Project Management position to join our team. In this role, you will be responsible for overseeing a range of installations, including Cat5e, Cat6, Cat6a, telephony, and fibre optics in various environments. You will need to work efficiently under tight deadlines to ensure that all tasks are completed to meet expectations. To be considered for this role, you must have a number of years of experience within the industry, along with a technical understanding of network cabling and installations. Project Management experience for cabling projects is preferable but our client is also considering technical installers who want to move into Project Management. You must also be comfortable attending customer meetings, representing the business professionally, and with a professional mindset. Responsibilities: Take responsibility of the roll out of Wi-Fi and cabling systems to a range of environments Manage engineers on site and correctly delegate appropriate responsibilities depending on engineer expertise and workload Lead and manage cabling projects from initiation to completion, ensuring adherence to project specifications, timelines, and budget. Collaborate with clients, architects, engineers, and internal teams to gather project requirements and develop detailed project plans. Conduct site surveys to assess cabling needs, determine resource requirements, and provide accurate cost estimates. Manage project resources, including technicians, subcontractors, and equipment, to ensure efficient project execution. Coordinate project scheduling, procurement of materials, and equipment to meet project milestones. Monitor project progress, identify potential risks or issues, and implement proactive measures to mitigate them. Provide regular project status updates and reports to stakeholders, ensuring effective communication and transparency throughout the project lifecycle. Benefits: 25 days Holidays + Bank Holidays Hybrid working Certifications paid for Career path will be planned out for you to develop into senior roles Monday-Friday 9-5 working hours no weekends Opportunity for hybrid working in the future Bonus scheme coming soon to the business If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Tester Contract Security Cleared A national security clearance is required for this role but candidates not holding this level of clearance will be considered Leading Managed Services Provider in the Defence Sector require a skilled Senior Tester on an ongoing contract basis. Work with SMEs/Engineers/Scrum Masters to ensure delivery of fit-for-purpose products/solutions. Analyse requirements, both explicit and derived.Create and execute tests, test cases and test scenarios as required based on those requirements.Test reporting and raising defects as required.Contribute directly to stakeholder meetings/gatherings/stand-ups both scheduled and ad-hoc.Work efficiently and effectively in and across small teams, as part of a wider delivery Programme.Undertake activities as required that are not typically regarded as testing activities e.g. contributing to design writing or integration tasks. Technical Skills Escalates any issues/blockers/problems in a timely manner to Team Lead. Ability to focus on specific items for defined periods and then move onto the next. Be able to respond dynamically to fluid/changing requirements and constraints. Be able to communicate and articulate clearly and efficiently. Familiarity with Cloud solutions, virtualisation technologies and SDN. Enterprise tooling such as SIEM, Anti-Malware, System Monitoring and Altering. Familiarity with Active Directory and GPOs. Understanding of PKI/Cryptography. Understanding/Experience of network devices and concepts such as switches, routers and firewalls (physical and virtual). Familiarity with non-functional requirements such as security, resilience and performance. Experience with testing and test management principles and tooling. If you are interested please apply via this ad in the first instance or send a CV with covering note to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
Mar 29, 2024
Contractor
Senior Tester Contract Security Cleared A national security clearance is required for this role but candidates not holding this level of clearance will be considered Leading Managed Services Provider in the Defence Sector require a skilled Senior Tester on an ongoing contract basis. Work with SMEs/Engineers/Scrum Masters to ensure delivery of fit-for-purpose products/solutions. Analyse requirements, both explicit and derived.Create and execute tests, test cases and test scenarios as required based on those requirements.Test reporting and raising defects as required.Contribute directly to stakeholder meetings/gatherings/stand-ups both scheduled and ad-hoc.Work efficiently and effectively in and across small teams, as part of a wider delivery Programme.Undertake activities as required that are not typically regarded as testing activities e.g. contributing to design writing or integration tasks. Technical Skills Escalates any issues/blockers/problems in a timely manner to Team Lead. Ability to focus on specific items for defined periods and then move onto the next. Be able to respond dynamically to fluid/changing requirements and constraints. Be able to communicate and articulate clearly and efficiently. Familiarity with Cloud solutions, virtualisation technologies and SDN. Enterprise tooling such as SIEM, Anti-Malware, System Monitoring and Altering. Familiarity with Active Directory and GPOs. Understanding of PKI/Cryptography. Understanding/Experience of network devices and concepts such as switches, routers and firewalls (physical and virtual). Familiarity with non-functional requirements such as security, resilience and performance. Experience with testing and test management principles and tooling. If you are interested please apply via this ad in the first instance or send a CV with covering note to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
Mar 29, 2024
Full time
Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 29, 2024
Full time
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS