We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Are you a Senior IT Support Engineer or Infrastructure Engineer looking for your next exciting role? You will be joining a highly talented IT Support team of 8 individuals, who ensure that our IT estate is working at an optimal level at all times. You will provide hands on IT Support across Hardware, Software, Networks and cyber security, as well as leading the internal IT Support team. If you like what you see and are keen to join a friendly team within a thriving family-owned business please read on! Role: Senior IT Support Engineer aka Senior IT Support Engineer, Infrastructure Engineer, 3rd Line Support, 2nd Line Support Location: Skegness - Onsite Mon-Fri (8am-4:30pm) with potential flexibility to work from home once you have your feet under the table. Salary: £32k-£37k base salary plus bonus and benefits Benefits: Generous bonus, 30 days annual leave, 5% company pension contribution, EAP, Family fun days and much more What you will bring to the table: Previous experience in an IT Support Engineer, Infrastructure Engineer role supporting hardware, Software and networks. A strong knowledge of Cyber Security including FortiGate firewalls etc. Experience with technologies such as Windows server, AD, VMware virtualization, Microsoft 365, Veeam server backup and restore Any experience of HP Nimble storage administration would be beneficial You will be leading the internal IT Support team, therefore if you have any experience in this area that would be great, but it is not essential as we are keen for people to learn in the role. Any experience in a manufacturing environment would be great. Microsoft certifications would be great, but again not essential. Please send over your CV for immediate consideration.
Apr 18, 2024
Full time
Are you a Senior IT Support Engineer or Infrastructure Engineer looking for your next exciting role? You will be joining a highly talented IT Support team of 8 individuals, who ensure that our IT estate is working at an optimal level at all times. You will provide hands on IT Support across Hardware, Software, Networks and cyber security, as well as leading the internal IT Support team. If you like what you see and are keen to join a friendly team within a thriving family-owned business please read on! Role: Senior IT Support Engineer aka Senior IT Support Engineer, Infrastructure Engineer, 3rd Line Support, 2nd Line Support Location: Skegness - Onsite Mon-Fri (8am-4:30pm) with potential flexibility to work from home once you have your feet under the table. Salary: £32k-£37k base salary plus bonus and benefits Benefits: Generous bonus, 30 days annual leave, 5% company pension contribution, EAP, Family fun days and much more What you will bring to the table: Previous experience in an IT Support Engineer, Infrastructure Engineer role supporting hardware, Software and networks. A strong knowledge of Cyber Security including FortiGate firewalls etc. Experience with technologies such as Windows server, AD, VMware virtualization, Microsoft 365, Veeam server backup and restore Any experience of HP Nimble storage administration would be beneficial You will be leading the internal IT Support team, therefore if you have any experience in this area that would be great, but it is not essential as we are keen for people to learn in the role. Any experience in a manufacturing environment would be great. Microsoft certifications would be great, but again not essential. Please send over your CV for immediate consideration.
Job Title: 2nd Line Engineer Company: Leading IT Consulting Firm in London City Location: London City (Hybrid Working) Salary: £42,000 per annum (+ Optional OOH) Are you a skilled IT professional eager to elevate your career in a dynamic and innovative environment? Join our client, a leading IT consulting firm situated in the bustling heart of London City as a 2nd Line Engineer. With an attractive progression plan and a culture that promotes collaboration and growth, this role offers an exceptional opportunity to showcase your expertise in a renowned organization. Key Responsibilities: Deliver second-line technical support, efficiently resolving escalated IT issues to maintain optimal client satisfaction. Conduct thorough troubleshooting of hardware and software problems, ensuring swift resolution to minimize business disruptions. Collaborate with team members to design, implement, and maintain IT infrastructure solutions, encompassing servers, networks, and security systems. Execute regular system updates, patches, and upgrades to enhance performance and fortify security measures. Provide mentorship and guidance to junior staff members, fostering their professional development and knowledge enhancement. Document and uphold IT processes, procedures, and configurations to ensure consistency and compliance with industry standards. Requirements: Proven track record as a 2nd Line Engineer or similar role in an IT support environment, preferably within the IT consulting sector. Proficiency in troubleshooting Windows operating systems, Office 365, and other essential business applications. Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies. Familiarity with server administration tasks, such as Active Directory, Group Policy, and Exchange. Excellent communication skills, with the ability to articulate technical concepts clearly and effectively. Analytical mindset with a proactive approach to problem-solving and a dedication to delivering exceptional client service. Benefits: Competitive salary of £42,000 per annum. Hybrid working arrangement, offering flexibility and work-life balance. Opportunities for career advancement and professional development within a leading IT consulting firm. Comprehensive benefits package, including pension scheme, healthcare coverage, and employee assistance program. Dynamic and inclusive work culture that promotes collaboration, innovation, and continuous learning. If you are a proactive and talented IT professional seeking a rewarding opportunity in the fast-paced realm of IT consulting, apply now to join our team as a 2nd Line Engineer. Take the next step in your career journey and become a valued contributor to our success story. We eagerly anticipate welcoming you to our vibrant and dynamic team! To apply, please submit your CV immediately and we will be in touch to discuss the roles details with you further.
Apr 18, 2024
Full time
Job Title: 2nd Line Engineer Company: Leading IT Consulting Firm in London City Location: London City (Hybrid Working) Salary: £42,000 per annum (+ Optional OOH) Are you a skilled IT professional eager to elevate your career in a dynamic and innovative environment? Join our client, a leading IT consulting firm situated in the bustling heart of London City as a 2nd Line Engineer. With an attractive progression plan and a culture that promotes collaboration and growth, this role offers an exceptional opportunity to showcase your expertise in a renowned organization. Key Responsibilities: Deliver second-line technical support, efficiently resolving escalated IT issues to maintain optimal client satisfaction. Conduct thorough troubleshooting of hardware and software problems, ensuring swift resolution to minimize business disruptions. Collaborate with team members to design, implement, and maintain IT infrastructure solutions, encompassing servers, networks, and security systems. Execute regular system updates, patches, and upgrades to enhance performance and fortify security measures. Provide mentorship and guidance to junior staff members, fostering their professional development and knowledge enhancement. Document and uphold IT processes, procedures, and configurations to ensure consistency and compliance with industry standards. Requirements: Proven track record as a 2nd Line Engineer or similar role in an IT support environment, preferably within the IT consulting sector. Proficiency in troubleshooting Windows operating systems, Office 365, and other essential business applications. Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies. Familiarity with server administration tasks, such as Active Directory, Group Policy, and Exchange. Excellent communication skills, with the ability to articulate technical concepts clearly and effectively. Analytical mindset with a proactive approach to problem-solving and a dedication to delivering exceptional client service. Benefits: Competitive salary of £42,000 per annum. Hybrid working arrangement, offering flexibility and work-life balance. Opportunities for career advancement and professional development within a leading IT consulting firm. Comprehensive benefits package, including pension scheme, healthcare coverage, and employee assistance program. Dynamic and inclusive work culture that promotes collaboration, innovation, and continuous learning. If you are a proactive and talented IT professional seeking a rewarding opportunity in the fast-paced realm of IT consulting, apply now to join our team as a 2nd Line Engineer. Take the next step in your career journey and become a valued contributor to our success story. We eagerly anticipate welcoming you to our vibrant and dynamic team! To apply, please submit your CV immediately and we will be in touch to discuss the roles details with you further.
Prestigious opportunity for an IT Systems Engineer to join our international business delivering resolution of IT issues, developing solutions and systems integration for both on-prem and Cloud environments. This is a hybrid role 2-3 days a week in the office and candidates will be required to be eligible for UK Security clearance. As one of our IT Systems Engineers, you will work closely with our international and global IT services team, our IT MSP's and partners, and be responsible for:-. System Design including complex systems integration System Installation Project Management Commissioning Support and Maintenance Remote Monitoring Maintain our high standards, particularly regarding customer communications and response times Working with suppliers and other IT partners Engaging in training opportunities to further personal and professional development/skills and knowledge in key areas. If you possess a combination of some of the following skills, then LETS TALK! Proven experience in a 1st and 2nd line IT Support capacity Proven experience in supporting cloud based applications and software, Azure Ability to prioritise work, anticipate needs, and maintain a level head in a fast paced, changing & demanding environment Excellent communication, relationship and stakeholder management skills Proven knowledge of business and IT operational equipment support capability Excellent troubleshooting and problem-solving skills Ability to recognise priorities and guide others towards the accomplishment of IT solutions aligned to strategic business goals and objectives Excellent team working skills and ability to build and maintain strong relationships. Qualifications/Certifications such as: Microsoft Azure Admin, ITIL Foundation or ITIL Practitioner Willing and able to achieve SC Clearance as required. What you'll get in return In return, you will be rewarded with ongoing training and career development in a supportive team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 18, 2024
Full time
Prestigious opportunity for an IT Systems Engineer to join our international business delivering resolution of IT issues, developing solutions and systems integration for both on-prem and Cloud environments. This is a hybrid role 2-3 days a week in the office and candidates will be required to be eligible for UK Security clearance. As one of our IT Systems Engineers, you will work closely with our international and global IT services team, our IT MSP's and partners, and be responsible for:-. System Design including complex systems integration System Installation Project Management Commissioning Support and Maintenance Remote Monitoring Maintain our high standards, particularly regarding customer communications and response times Working with suppliers and other IT partners Engaging in training opportunities to further personal and professional development/skills and knowledge in key areas. If you possess a combination of some of the following skills, then LETS TALK! Proven experience in a 1st and 2nd line IT Support capacity Proven experience in supporting cloud based applications and software, Azure Ability to prioritise work, anticipate needs, and maintain a level head in a fast paced, changing & demanding environment Excellent communication, relationship and stakeholder management skills Proven knowledge of business and IT operational equipment support capability Excellent troubleshooting and problem-solving skills Ability to recognise priorities and guide others towards the accomplishment of IT solutions aligned to strategic business goals and objectives Excellent team working skills and ability to build and maintain strong relationships. Qualifications/Certifications such as: Microsoft Azure Admin, ITIL Foundation or ITIL Practitioner Willing and able to achieve SC Clearance as required. What you'll get in return In return, you will be rewarded with ongoing training and career development in a supportive team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to £28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Apr 18, 2024
Full time
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to £28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Fancy working for a company voted the Best UK Employer for flexible working? Keen to work for an employer who put flexible working at the top of their priority list for employees? This multinational organisation is looking for their next Infrastructure Engineer, 3rd Line Support Engineer to join their growing Infrastructure team of 16. They have embarked on an exciting Infrastructure upgrade, giving you the opportunity to work with latest technologies and take ownership for the delivery of some fantastic, personally rewarding projects in the cloud. Role: Infrastructure Engineer, 3rd Line Support Engineer, It Support Engineer, Third Line Support, 3rd Line Infrastructure Engineer, Cloud Infrastructure Engineer Location: Liverpool (Hybrid working 2-3 days a week in the office) Salary: £45k base salary plus fantastic benefits Benefits: 25 days holiday plus holiday buy sell scheme, Birthday off work, highly flexible working BUPA Healthcare, Pension, Life assurance, season ticket loan and much more What you will bring to the table: Previous experience working as an Infrastructure Engineer, IT Support Engineer, 2nd or 3rd Line Support Engineer. Experience with tech such as VMware, Microsoft Server, Microsoft AD, DHCP, DNA, Office 365 etc. Experience of networking including troubleshooting, and routing and switch config would be great. Any Azure cloud experience would be great, but it is not essential. Disaster recovery skills ensuring technologies keep the business running smoothly. Telephony system skills IT / Cyber security skills would be great, but are not essential. Any experience working in the legal sector would be advantageous. Certifications such as ITIL If you like what you see and are keen to apply, please do so via the advert and send through your CV.
Apr 18, 2024
Full time
Fancy working for a company voted the Best UK Employer for flexible working? Keen to work for an employer who put flexible working at the top of their priority list for employees? This multinational organisation is looking for their next Infrastructure Engineer, 3rd Line Support Engineer to join their growing Infrastructure team of 16. They have embarked on an exciting Infrastructure upgrade, giving you the opportunity to work with latest technologies and take ownership for the delivery of some fantastic, personally rewarding projects in the cloud. Role: Infrastructure Engineer, 3rd Line Support Engineer, It Support Engineer, Third Line Support, 3rd Line Infrastructure Engineer, Cloud Infrastructure Engineer Location: Liverpool (Hybrid working 2-3 days a week in the office) Salary: £45k base salary plus fantastic benefits Benefits: 25 days holiday plus holiday buy sell scheme, Birthday off work, highly flexible working BUPA Healthcare, Pension, Life assurance, season ticket loan and much more What you will bring to the table: Previous experience working as an Infrastructure Engineer, IT Support Engineer, 2nd or 3rd Line Support Engineer. Experience with tech such as VMware, Microsoft Server, Microsoft AD, DHCP, DNA, Office 365 etc. Experience of networking including troubleshooting, and routing and switch config would be great. Any Azure cloud experience would be great, but it is not essential. Disaster recovery skills ensuring technologies keep the business running smoothly. Telephony system skills IT / Cyber security skills would be great, but are not essential. Any experience working in the legal sector would be advantageous. Certifications such as ITIL If you like what you see and are keen to apply, please do so via the advert and send through your CV.
IT Support Engineer High Wycombe 22,000 to 25,000 This is a fantastic opportunity for you, an IT Support Engineer, 1st Line / 2nd line support engineer to join a thriving IT Support Company based in High Wycombe. This position will suit you if you are a Desktop Support Engineer or IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer from an IT Managed Service company or from an IT Dept. You will be responsible for providing telephone, remote support and going out to customer sites around the High Wycombe area. You should therefore have: Desktop Support Skills Windows through to 10, MS Office Exchange / Active Directory Server support / administration Full UK Driving License You will be acting as the IT dept. for small to medium sized businesses and so you need to be confident across all day to day areas of IT. As the IT Support Engineer, you must also have excellent customer skills and can talk to non-technical people about their IT issues in a friendly and patient manner. This position will go quickly so if you are an IT Support Engineer, 1st Line, 2nd line, second line, Desktop Support, Helpdesk Engineer, Service Desk or Technical Support Engineer and based in or around High Wycombe and have a full driving license, please send your CV to me today.
Apr 18, 2024
Full time
IT Support Engineer High Wycombe 22,000 to 25,000 This is a fantastic opportunity for you, an IT Support Engineer, 1st Line / 2nd line support engineer to join a thriving IT Support Company based in High Wycombe. This position will suit you if you are a Desktop Support Engineer or IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer from an IT Managed Service company or from an IT Dept. You will be responsible for providing telephone, remote support and going out to customer sites around the High Wycombe area. You should therefore have: Desktop Support Skills Windows through to 10, MS Office Exchange / Active Directory Server support / administration Full UK Driving License You will be acting as the IT dept. for small to medium sized businesses and so you need to be confident across all day to day areas of IT. As the IT Support Engineer, you must also have excellent customer skills and can talk to non-technical people about their IT issues in a friendly and patient manner. This position will go quickly so if you are an IT Support Engineer, 1st Line, 2nd line, second line, Desktop Support, Helpdesk Engineer, Service Desk or Technical Support Engineer and based in or around High Wycombe and have a full driving license, please send your CV to me today.
This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
Apr 18, 2024
Full time
This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
Apr 18, 2024
Full time
This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
Are you looking for your next step in your security cleared career? This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site in Erskine, hybrid working of 1 week in 4 is supported after onsite training is completed. Job summary: As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting passwords and permissions, if you are unable to find a fix it, then it will be escalated to 2nd line support. Essential skills/qualifications: Strong communication skills and customer service Active SC clearance Active Directory experience Prior first line support experience Benefits: Group personal pension - company will invest 3-6% of your salary Life cover Income protection Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan Hours: Mon-Friday, 37.5 hours per week If this 1st Line Support Engineer role is of interest then please apply now.
Apr 18, 2024
Full time
Are you looking for your next step in your security cleared career? This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site in Erskine, hybrid working of 1 week in 4 is supported after onsite training is completed. Job summary: As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting passwords and permissions, if you are unable to find a fix it, then it will be escalated to 2nd line support. Essential skills/qualifications: Strong communication skills and customer service Active SC clearance Active Directory experience Prior first line support experience Benefits: Group personal pension - company will invest 3-6% of your salary Life cover Income protection Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan Hours: Mon-Friday, 37.5 hours per week If this 1st Line Support Engineer role is of interest then please apply now.
An award-winning business is looking for an enthusiastic IT Service & Support Analyst to join their experienced team based in Grimsby. Working in a fast-paced environment, to support a large number of end users, you will earn up to 28,000, alongside a competitive benefits package including life assurance and 33 days holiday. This role is easily accessible from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, Hull and surrounding areas. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required. As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for improvements Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs Escalate serious or recurring issues to the management team to ensure minimum impact to the business To be successful in the role of IT Service & Support Lead, you will have the following skills and experience: A strong focus on customer service, and excellent communication skills A proactive mindset, and effective problem-solving skills A passion for IT and technology, and a strong desire to learn continuously Strong attention to detail, and a methodical approach to solving problems Experience in a similar role is essential If you are an IT Administrator, IT Helpdesk Engineer, IT Technician, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Support role, click apply now, or get in touch today for a confidential conversation.
Apr 18, 2024
Full time
An award-winning business is looking for an enthusiastic IT Service & Support Analyst to join their experienced team based in Grimsby. Working in a fast-paced environment, to support a large number of end users, you will earn up to 28,000, alongside a competitive benefits package including life assurance and 33 days holiday. This role is easily accessible from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, Hull and surrounding areas. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required. As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for improvements Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs Escalate serious or recurring issues to the management team to ensure minimum impact to the business To be successful in the role of IT Service & Support Lead, you will have the following skills and experience: A strong focus on customer service, and excellent communication skills A proactive mindset, and effective problem-solving skills A passion for IT and technology, and a strong desire to learn continuously Strong attention to detail, and a methodical approach to solving problems Experience in a similar role is essential If you are an IT Administrator, IT Helpdesk Engineer, IT Technician, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Support role, click apply now, or get in touch today for a confidential conversation.
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to 30,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP, O365, MS365, MSP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 30,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Apr 18, 2024
Full time
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to 30,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP, O365, MS365, MSP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 30,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Summary Job Description for Field Support Engineer: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. Field Support Engineer is responsible for desktop support across all NNL sites, providing fixes for incidents and requests as well as IT advice and training. The role will provide 1st and 2nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible. Main Responsibilities Main Responsibilities for Field Support Engineer: Support desktop, laptop and tablet computers. Support Fixed and mobile telephony including VOIP & Smartphones. Supports Operating Systems (Windows 7, 8, 10) and end point protection. Supports Client-side business software, including for example the Microsoft Office Suite and NNL bespoke applications. Supports Local area networking and equipment throughout NNL sites and facilities. Supports Printers and Multi-Functional Devices. Supports Installs, Moves and Changes including building and office change of use. Supports Patching of cables between switches and desktop devices. Supports Packaged application creation, testing and deployment. Supports asset management - CMDB update and maintenance. Ideal Candidate Essential Criteria for Field Support Engineer: Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Demonstrable experience in technical support, engineering and troubleshooting. Problem solving skills using a range of sources and methods. Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods. Strong customer satisfaction focus. Ability to organise and prioritise own work to meet deadlines. Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint. Standard Build, Creation and Maintenance. Full driving license as some travel between sites will be required. LAN, WAN, VPN and RAS. SCCM administration (basic level). AD and O365 Administration (Account Creation, Security, Permissions). Desirable Criteria for Field Support Engineer: Experience working in a secure, accredited or regulated environment.
Apr 18, 2024
Full time
Summary Job Description for Field Support Engineer: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. Field Support Engineer is responsible for desktop support across all NNL sites, providing fixes for incidents and requests as well as IT advice and training. The role will provide 1st and 2nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible. Main Responsibilities Main Responsibilities for Field Support Engineer: Support desktop, laptop and tablet computers. Support Fixed and mobile telephony including VOIP & Smartphones. Supports Operating Systems (Windows 7, 8, 10) and end point protection. Supports Client-side business software, including for example the Microsoft Office Suite and NNL bespoke applications. Supports Local area networking and equipment throughout NNL sites and facilities. Supports Printers and Multi-Functional Devices. Supports Installs, Moves and Changes including building and office change of use. Supports Patching of cables between switches and desktop devices. Supports Packaged application creation, testing and deployment. Supports asset management - CMDB update and maintenance. Ideal Candidate Essential Criteria for Field Support Engineer: Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Demonstrable experience in technical support, engineering and troubleshooting. Problem solving skills using a range of sources and methods. Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods. Strong customer satisfaction focus. Ability to organise and prioritise own work to meet deadlines. Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint. Standard Build, Creation and Maintenance. Full driving license as some travel between sites will be required. LAN, WAN, VPN and RAS. SCCM administration (basic level). AD and O365 Administration (Account Creation, Security, Permissions). Desirable Criteria for Field Support Engineer: Experience working in a secure, accredited or regulated environment.
Infrastructure Support Engineer- 2nd/3rd Line support, Network, Azure My client are looking for an Infrastructure Engineer to join a rapidly growing Support team. You will be working heavily with the IT Director and Infrastructure Manager on these projects whilst assisting with the day to day running of the support across the business. You will work alongside the 1st-3rd line support engineers and be the point of escalation for any issues users are suffering across the business. You will be supporting over 300 users on site and will be required to work onsite 3 days a week and 2 remotely. Key Skills Azure Infrastructure and AD DNS/Switching and Firewalls SDWAN technologies and WAN O365 Intune/SharePoint MS Power Shell IaaS/Paas/SaaS/IaaC System Monitoring Database Support and Power platform
Apr 18, 2024
Full time
Infrastructure Support Engineer- 2nd/3rd Line support, Network, Azure My client are looking for an Infrastructure Engineer to join a rapidly growing Support team. You will be working heavily with the IT Director and Infrastructure Manager on these projects whilst assisting with the day to day running of the support across the business. You will work alongside the 1st-3rd line support engineers and be the point of escalation for any issues users are suffering across the business. You will be supporting over 300 users on site and will be required to work onsite 3 days a week and 2 remotely. Key Skills Azure Infrastructure and AD DNS/Switching and Firewalls SDWAN technologies and WAN O365 Intune/SharePoint MS Power Shell IaaS/Paas/SaaS/IaaC System Monitoring Database Support and Power platform
What's holding you and your career back? Would it be great if a company wanted you to progress and gave you that platform to learn & develop? This company has grown from 4 to 100 people in 15 years. They've taken people on their career journey over that time. This award-winning IT Service Provider has proven experience in developing its staff, offering career progression into new roles across the business. IT Support Engineer £30,000 - £40,000 basic Salisbury Office - hybrid working available Your Challenge Working as part of a small but growing team of 6, you'll be responsible for the successful delivery of projects as well as providing remote and on-site support to customers, no matter how big or small their problems are. You will be getting stuck in and hands on visiting locate clients sites when required, building long-term relationships whilst providing project and BAU support. The Business: Working for an award-winning growing IT Service Provider. Internal progression is key to the business, so as it continues to grow, and its client base expands, the doors are opened to a range of career progression opportunities, and naturally salary increases. Dedicated training time with an allocated budget to help support and develop your career. A very social environment, with company wide summer and winter events, as well as team social budgets. You'll love coming into the office on Fridays, with Fast Food Fridays. Free weekly lunches, of a chosen fast-food chain of your teams choice. About You: First and foremost, you should be an experienced 2nd/3rd line support engineer, ideally with some project delivery experience. You have some experience with the following technologies: M365 Azure Active Directory Windows Server Networking technologies - routing, switching, firewalls, VPNs VMWare Hyper-V Experience working with another Managed Service Provided (MSP) is preferred. You must have a Full UK driving licence. What next? For an informal chat, please call Kate Amos on 07596 _ 233 _ 048 or email kate com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up to date CV, please click apply and I will look forward to reviewing your application.
Apr 18, 2024
Full time
What's holding you and your career back? Would it be great if a company wanted you to progress and gave you that platform to learn & develop? This company has grown from 4 to 100 people in 15 years. They've taken people on their career journey over that time. This award-winning IT Service Provider has proven experience in developing its staff, offering career progression into new roles across the business. IT Support Engineer £30,000 - £40,000 basic Salisbury Office - hybrid working available Your Challenge Working as part of a small but growing team of 6, you'll be responsible for the successful delivery of projects as well as providing remote and on-site support to customers, no matter how big or small their problems are. You will be getting stuck in and hands on visiting locate clients sites when required, building long-term relationships whilst providing project and BAU support. The Business: Working for an award-winning growing IT Service Provider. Internal progression is key to the business, so as it continues to grow, and its client base expands, the doors are opened to a range of career progression opportunities, and naturally salary increases. Dedicated training time with an allocated budget to help support and develop your career. A very social environment, with company wide summer and winter events, as well as team social budgets. You'll love coming into the office on Fridays, with Fast Food Fridays. Free weekly lunches, of a chosen fast-food chain of your teams choice. About You: First and foremost, you should be an experienced 2nd/3rd line support engineer, ideally with some project delivery experience. You have some experience with the following technologies: M365 Azure Active Directory Windows Server Networking technologies - routing, switching, firewalls, VPNs VMWare Hyper-V Experience working with another Managed Service Provided (MSP) is preferred. You must have a Full UK driving licence. What next? For an informal chat, please call Kate Amos on 07596 _ 233 _ 048 or email kate com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up to date CV, please click apply and I will look forward to reviewing your application.
Infrastructure Support Engineer- 2nd/3rd Line support, Network, Azure My client are looking for an Infrastructure Engineer to join a rapidly growing Support team You will be working heavily with the IT Director and Infrastructure Manager on these projects whilst assisting with the day to day running of the support across the business. You will work alongside the 1st-3rd line support engineers and be the point of escalation for any issues users are suffering across the business. You will be supporting over 300 users on site and will be required to work onsite 3 days a week and 2 remotely. Key Skills Azure Infrastructure and AD DNS / Switching and Firewalls SDWAN technologies and WAN O365 Intune / SharePoint MS Power Shell IaaS / Paas/ SaaS / IaaC System Monitoring Database Support and Power platform
Apr 18, 2024
Full time
Infrastructure Support Engineer- 2nd/3rd Line support, Network, Azure My client are looking for an Infrastructure Engineer to join a rapidly growing Support team You will be working heavily with the IT Director and Infrastructure Manager on these projects whilst assisting with the day to day running of the support across the business. You will work alongside the 1st-3rd line support engineers and be the point of escalation for any issues users are suffering across the business. You will be supporting over 300 users on site and will be required to work onsite 3 days a week and 2 remotely. Key Skills Azure Infrastructure and AD DNS / Switching and Firewalls SDWAN technologies and WAN O365 Intune / SharePoint MS Power Shell IaaS / Paas/ SaaS / IaaC System Monitoring Database Support and Power platform
Senior IT Technician (2nd/3rd Line Support) Location: Bromsgrove + Travel (Client Sites) + Hybrid Salary: £30,000/£40,000 + Benefits Our client are looking for an IT technician to work on in our helpdesk based in Bromsgrove. The successful engineer will interact with clients via telephone and email to resolve their IT related queries and visit customer sites for troubleshooting and project related work and installations. Normal working hours are 8:30 to 5.30 4 days and usually one day a week 7.30am to 4pm Initially the role will be office based 5 days a week with the possibility of some flexible working after this period. Experience with the following technologies and platforms would be beneficial: Networking Experience - Draytek Firewalls, WAPs, DNS, DHCP, TCP/IP, Ethernet. Physical patching and cabling Remote support M365 Proficiency: O365 applications, Azure AD, Active Directory Windows - Windows 10/11 & Windows Server 3/8/16/22, Office 2010 - 2016 MS InTune GSuite SMTP Exclaimer Sage Sophos Datto Sharepoint OneDrive Remote machine management Printers Backup solutions - Veeam, ShadowControl, Image Manager Web Security - Webroot, SentinelOne, and ThreatLocker Skills 2 years IT support and desktop support experience Must be confident in speaking with customers by phone and in person and have good written communication skills. Curious to get to the root of a problem with a desire to fix issues. Able to effectively manage a workload of tickets. The ability to keep in regular communication with customers until issues are resolved. Must be able to document work and assist in adding to the business knowledge base. Must have a clean licence and be comfortable commuting to the office regularly.
Apr 18, 2024
Full time
Senior IT Technician (2nd/3rd Line Support) Location: Bromsgrove + Travel (Client Sites) + Hybrid Salary: £30,000/£40,000 + Benefits Our client are looking for an IT technician to work on in our helpdesk based in Bromsgrove. The successful engineer will interact with clients via telephone and email to resolve their IT related queries and visit customer sites for troubleshooting and project related work and installations. Normal working hours are 8:30 to 5.30 4 days and usually one day a week 7.30am to 4pm Initially the role will be office based 5 days a week with the possibility of some flexible working after this period. Experience with the following technologies and platforms would be beneficial: Networking Experience - Draytek Firewalls, WAPs, DNS, DHCP, TCP/IP, Ethernet. Physical patching and cabling Remote support M365 Proficiency: O365 applications, Azure AD, Active Directory Windows - Windows 10/11 & Windows Server 3/8/16/22, Office 2010 - 2016 MS InTune GSuite SMTP Exclaimer Sage Sophos Datto Sharepoint OneDrive Remote machine management Printers Backup solutions - Veeam, ShadowControl, Image Manager Web Security - Webroot, SentinelOne, and ThreatLocker Skills 2 years IT support and desktop support experience Must be confident in speaking with customers by phone and in person and have good written communication skills. Curious to get to the root of a problem with a desire to fix issues. Able to effectively manage a workload of tickets. The ability to keep in regular communication with customers until issues are resolved. Must be able to document work and assist in adding to the business knowledge base. Must have a clean licence and be comfortable commuting to the office regularly.